Denton Municipal Utilities - Terms of Service City of Denton Utility and Solid Waste Terms of Service
1. The Applicant acknowledges utility accounts and deposits are not transferable between
customers and the utility deposit will only be refunded to the customer named on the
account.
2. The Applicant acknowledges the electric and water utility meters are the property of the
City and they can be turned on or off only as authorized by the City. Applicant further
acknowledges trash and recycle containers are property of the City and may only be
used and removed as authorized by the City.
3. The City has a right of access to all meters whenever necessary. Failure to provide
access to all utility meters may result in disconnection of service.
4. The Applicant agrees that they may be responsible for the past unpaid utility bills of any
person served at another service connection and who is allowed to live with the
Applicant or to occupy any building that has utility service in the Applicant's name. The
Applicant authorizes the City of Denton to transfer the balances of such unpaid utility
bills attributable to a different service connection to the Applicant's account and to
disconnect Applicant's utilities if those balances are not paid in full. The Applicant
understands that the City may refuse to authorize service until all outstanding balances
are paid in full.
5. Any unauthorized connection or disconnection of a meter is illegal and will result in the
immediate termination of service and will result in meter tampering and/or damage
charges.
6. If there is any failure to pay any charge for service or repair when it is due, the City may
discontinue service and/or remove any and all city-owned property serving the
Applicant until arrears and all appropriate fees are paid.
7. The Applicant acknowledges and understands that if payment of monthly bills is
unsatisfactory, the City may require a new or additional deposit to secure payment of
current bills. If the additional deposit is not paid, service may be denied or discontinued,
as appropriate.
8. By accepting utility service from the City of Denton, the Applicant authorizes the City to
contact the Applicant. The City may contact any number associated with the Applicant's
account by telephone. The City may also contact the Applicant via text message or by
electronic mail to any email address provided to the City by the Applicant. Methods of
contact may include using pre-recorded or artificial voice messages and/or the use of
an automatic dialing device, as applicable. By accepting utility service from the City,
Applicant agrees the City is not responsible for any charges to the Applicant that result
from the City's communications.
9. The Applicant agrees the City is not responsible for loss resulting from electric service
irregularities or interruptions.
10.The Applicant acknowledges the City of Denton is the sole provider for solid waste
service within the City limits, and all active utility accounts must include City-provided
solid waste service.
11.Commercial Applicants acknowledge that all commercial properties must engage in
recycling to decrease waste sent to the landfill.
12.The Applicant agrees to abide by and consider as part of this Agreement any
ordinances, rules, and regulations the City adopts concerning solid waste and utility
service, municipal and rural. Applicable ordinances, rules, and regulations, as
amended, can be found in the Code of the City of Denton, Texas, Chapters 24 and
26, and the City's applicable rate ordinances.
13.The Applicant understands and agrees acceptance of utility and solid waste service
binds the Applicant to all the terms and conditions listed herein, the same as if the
Agreement were signed with pen and ink.
RIGHTS OF APPLICANT: If there is a dispute concerning billing, the Applicant has the right to
a consultation with the Utility Customer Service Department, 601 E Hickory St, Denton, TX
76210, telephone number (940) 349-8700.