Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
1998-382
AN ORDINANCE AUTHORIZING THE CITY MANAGER TO EXECUTE A PROFESSIONAL SERVICES AGREEMENT WITH WORKER'S ASSISTANCE PROGRAM, INC (WAP) FOR AN EMPLOYEE ASSISTANCE PROGRAM (EAP), AUTHORIZING THE EXPENDITURE OF FUNDS THEREFOR, AND PROVIDING AN EFFECTIVE DATE (RFSP# 2277-EMPLOYEE ASSISTANCE PROGRAM AWARDED TO WORKER'S ASSISTANCE PROGRAM, INC 1N THE ESTIMATED AMOUNT OF $15,710 88) THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAiNS SECTIONI That the City Manager m hereby authonzed to execute a Professional Services Agreement w~th Worker's Assistance Program, Inc for the Employee AEsmtance Program, a copy of which Agreement is attached hereto and incorporated herein by reference ~ That the expenditure of funds as provided in the attached agreement Is hereby authorized ~ That ttus ordinance shall become effective Immediately upon Its passage and approval PASSED AND APPROVED this the / 7'~ day of ~., 1998 ATTEST JENNIFER WALTERS, CITY SECRETARY APf /OVED £ AS TO LEGAL FORM HERBERT L PROUTY, CITY ATTORNEY RFSP 2277 PROFESSIONAL SERVICES AOREEMENT ORDINANCE PROFESSIONAL SERVICES AGREEMENT FOR EMPLOYEE ASSISTANCE PROGRAM PLAN STATE OF TEXAS § COUNTY OF DENTON § THIS AGREEMENT ,s made and entered mto as of the 17 day of November ,19 9% by and between the City of Denton, A Texas Mumc~pal Corporation, with ~ts pnnc~pal office at 215 E Mcganney Street, Denton, Denton County, Texas 76201, (here~natter sometimes referred to as "CITY") and Workers Assistance Program, Inc located at 2525 Walhngwood Drive, Bldg 5, Austin, Texas 78746, here,nafter called the ("COMPANY") acting hereto, by and through their duly authorized representative WITNESSETH, that ~n consideration of the covenants and agreements herein contmned, the part, es hereto do mutually agree as follows ARTICLE I EMPLOYMENT The CITY h~reby contracts w~th COMPANY, as an independent contractor, and the COMPANY hereby agrees to perform the services h~rem ~n connection with the ProJect as stated ~n the sections to follow, w, th diligence and m accordance w~th the h~ghest standards customarily obtamed for such services ,n the State of Texas The COMPANY ~s to prowde an Employee Assmtance Program (EAP) for the C~ty of Denton ehg~ble part,cxpants to prowde counsehng on personal matters affecting their physical and emotional well being ARTICLE II SCOPE OF SERVICES The COMPANY shall perform the following services ~n a professional manner A To perform all those services set forth ~n COMPANY'S response to C~ty's Request for Sealed Proposal (RFSP) attached hereto and made a part hereof as Exhibit "A" as ff written word for word herein B TO perform all those m~mmum requarement services set forth ~n CITY RFSP for Employee Assistance Program attached hereto and made a part hereof as Exhlbxt "B" as ~fwntten word for word hereto C If there ~s any conflict between the terms ofth~s agreement and the exhablts attached to thls agreement the terms and conditions of this agreement will control over the terms and cond~ttons of the attached exhxb~ts ARTICLE III PERIOD OF SERVICE ThmAgreementshallbefrom January 1. ']gc~q to December 31. 1999 ,(the "Imtml Term") The agreement m renewable each year by agreement of the part,es for up to three additional years by giving wmtten notice at lease 30 days prior to the expiration of the term Th~s Agreement may be terminated by either party pursuant to Article VIII ARTICI~E IV COMPENSATION BILLING AND PAYMENT For and in cons~deratmn of the professmnal services to be performed by the COMPANY herein, the CITY agrees to pay, based on the cost estimate detml as set forth m Exhthlt "C", which m attached hereto and ~ncorporatcd herewith by reference Nothing contmned m this article shall reqmre the CITY to pay £or any work which ~s unsatisfactory, as reasonably determined by the City Manager or h~s designee, or whmh is not submitted in comphance w~th the torres o£ this Agreement The CITY shall not be reqmred to make any payments to the COMPANY when the COMPANY is in de£ault under th~s Agreement It is spemfically understood and agreed that the COMPANY shall not be anthonzed to undertake any work pursuant to thru Agreement which would reqmre additional payments by the CITY £or any charge, expense, or reimbursement above the fee as stated, without first hawng obtmned written anthonzatlon from the CITY ARTICLE V INDEPENDENT CONTRACTOR The COMPANY shall provide services to CITY as an independent contractor, not as an employee of the City COMPANY shall not have or clmm any right arising from employee status ARTICLE VI ARBITRATION AND ALTERNATE DISPUTE RESOLUTION The part, es may agree to settle any dispute under this Agreement by submitting the dispute to arbitration or other means of alternate dispute resolution such as mediation No arbitration or alternate d~spute resolution arising out of or relating to, th~s agreement lnvolwng one party's d~sagreement may include the other party to the disagreement without the other's approval ARTICLE VII RESPONSIBILITY FOR CLAIMS AND LIABILITIES Approval by the CITY shall not constitute nor be deemed a release of the responslblhty and hablhty of the COMPANY, its employees, assocmtes, agents, subcontractors and subconsultants for the competency of their work, nor shall such approval be deemed to be an assumption of such Page 2 responsibility by the City for any work by the COMPANY, its employees, subcontractors, agents and consultants ARTICLE VIII TERMINANTION A Notwithstanding any other provision of this Agreement, eather party may terminate by gavlng tlurty (30) days' advance written notice to the other party B This Agreement may be terminated in whole or an part m the event of e~ther party substantially fallang to fulfill its obhgat~ons under this Agreement No such termination will be affected unless the other party ~s given (1) written notice (delivered by certified mml, return receipt requested) of intent to terminate and setting forth the reasons speclf3ang the non-performance, and not less than tharty (30) calendar days to cure the failure, and (2) an opportunity for consultation w~th the termlnatmg party prior to the ternnnatlon C If tbas agreement is terminated prior to completion of the term of this contract, the COMPANY shall ~mmedlately cease all services and shall render a final bill for services wltlnn thirty (30) days after the date of termmatlon The C~ty shall pay the COMPANY FOR services properly rendered and satasfactonly performed and for reimbursable expenses incurred pnor to the date of termination, ~n accordance with Article IV "Compensation" The COMPANY shall turn over all documents prepared or furnished by COMPANY pursuant to th~s Agreement to the CITY on or before the date of termination, but may maantaln copaes of such documents for its use ARTICLE IX NOTICES All notmes, commumcatlons, and reports reqmred or permitted under th~s Agreement shall be personally delivered or mmled to the respective part~es by deposmng same ~n the United States mml at the address shown below, certffied mml, return receipt requested unless otherwise specffied herein Mmled notices shall be deemed commumcated after three days from date of maflmg TO COMPANY TO CITY WAP CITY OF DENTON Attn Rink Dlelman Attn Mike Jez 2525 Wallmgwood Drive, Bldg 5 Tatle City Manager Austin, Texas 78746 215 E McKluney Denton, Texas 76201 All notices shall be deemed effective upon receipt by the party to whom such not,ce is g~ven or w~thln tree days of mmllng Page 3 ARTICLE X INDEMNITY AGREEMENT The COMPANY shall mdemmfy and save and hold harmless the CITY and its officers, agents, and employees from and agmnst any and all liability, clmms, demands, damages, losses and expenses, mcludang but not limited to court costs and reasonable attorney fees incurred by the CITY, and including without limitations damages for bodily and personal injury, death and property damage, resulting from the negligent acts or omissions of the COMPNAY or its officers, shareholders, agents, or employees in the execution, operation, or performance of this Agreement Nothing m flus Agreement shall be construed to create a liability to any person who is not a party to this Agreement and nothing herein shall wmve any of the party's defenses, both at law or eqmty, to any clmm, cause of action or ht~gat~on filed by anyone not a party to th~s Agreement, ~nclud~ng ,the defense of governmental immunity, which defense s are hereby expressly reserved ARTICLE XI INSURANCE Dunng the performance of the Services under th~s Agreement, the COMPANY shall mmmmn the following ~nsurance with a company hcensed to do business in the State of Texas by the State Insurance Comm~ssmn or any successor agency that has a rating with Best Rate Careers of at least an A.- or above A Comprehensive General Liability Insurance w~th bodily ~njury hmxts of not less than $1,000,000 00 for each occurrence and not less than $1,000,000 00 m the aggregate, and w~th property damage hmits of not less than $200,000 00 for each occurrence and not less than $200,000 00 m the aggregate B Worker's Compensation Insurance in accordance with statutory reqmrements, and Employers' Liability Insurance w~th hmlts of not less than $500,000 00 for each accident C Professional Llabthty insurance of at lease three million dollars ($3,000,000 00) aggregate coverage and at least one mflhon dollars ($1,000,000 00) incidental coverage D The COMPANY shall furnish insurance certificates or insurance policies at the CITY's request to evidence such coverages The insurance pohcles shall name the CITY as an additional insured on all such poheles, and shall contmn a provision that such insurance shall not be canceled or modified without thirty (30) days' prior written not~ce to CITY and COMPANY In such event, the COMPANY shall, prior to the effective date of the change or cancellatmn, serve substitute poheies furmshmg the same coverage ARTICLE XII ENTIRE AGREEMENT This Agreement consisting of 7 pages and three (3) exlub~ts constitutes the complete and exclusive statement of the terms of their agreements and supercedes all prior Page 4 contemporaneous offers, promises, representations, negotiations, discussions, commtlnlcatlons and agreements which may have been made in connection with the subject matter hereof ARTICLE XIII SEVERABILITY If any provision of this Agreement is found or deemed by a court of competent junsdmtlon to be invalid or unenforceable, it shall be considered severable from the remmnder of this Agreement and shall not cause the remainder to be invalid or unenforceable In such event, the party shall reform flus Agreement to replace such stricken provision with a vahd and enforceable provision which comes as close as possible to expressing the intention of the stricken provision ARTICLE XIV COMPLIANCE WITH LAWS The COMPANY shall comply with all federal, state, local laws, rules, regulations, and ordinances applicable to the work covered hereunder as they may now read or hereinafter be amended ARTICLE XV DISCRIMINATION PROHIBITED In performing the services required hereunder, the COMPANY shall not discriminate against any person on the basis of race, color, religion, sex, national ongln or ancestry, age, or physical handicap ARTICLE XVI PERSONNEL A The COMPANY represents that it has or will secure at its own expense all personnel required to perform all the services reqmred under this Agreement Such personnel shall not be employees or officers of, or have an contractual relations with the city COMPANY shall inform the CITY of any conflict of interest or potential conflict of interest that may arise during the term of flus Agreement B All services required hereunder will be performed by the COMPANY or under its supervision All personnel engaged in work shall be qualified and shall be authorized and permitted under state and local laws to perform such services Page 5 ARTICLE XVII ASSIGNABILITY The COMPANY shall not assign any interest in flus Agreement and shall not transfer any interest in this Agreement (whether by assignment, novation or otherwise) without the prior written consent of the CITY except the company may assign this agreement to an affiliate without the consent of the CITY MODIFICATION No wmver or modification oftlus Agreement or of any covenant, condition, limitation herein contained shall be valid unless committed to writing and duly executed by the party to be charged therewith and no evidence of any wmver or modification shall be offered or reemved m evidence In any proceechng arising between the parties hereto out of or affecting this Agreement, or the rights or obhgations of the parties hereunder, unless such waiver or modification m m writing, duly executed, and, the part,es further agree that the provm~ons of thru section will not be wmved unless as hereto set forth ARTICLE XIX MISCELLANEOUS A The following exhibits are attached to and made a part of thru Agreement 1 Exhibit "A" Response to City RFP, 2 Exhibit "B" City's Request for Proposal 3 Exlublt "C" Cost Schedule B Venue of any stat or cause of action under this Agreement shall he exelumvely m Denton County, Texas This Agreement shall be construed m accordance with the laws of the State of Texas C The captions of this Agreement are for reformational purposes only and shall not m any way affect the substantive terms or conditions of this Agreement IN WITNESS HEREOF, the C~ty of Denton, Texas has caused this Agreement to be executed by its duly authorized City Manager and COMPAlx[Y has executed this Agreement through tts duly authorized undersigned officer on tbas the /~---~day of ~ ,19~ CITY OF DENTON, TEXAS g w7 CITY M~NAGF.~ Page 6 ATTEST JENNIFER WALTERS, CITY SECRETARY A~OVED AS TO LEG~ FO~ HE~ERT L PROUTY, CITY ATTO~Y ~TNESS C \docs~k\epaplan k Page 7 Employee Assistance Program RFSP # 2277 DUE DATE: SEPTEMBER 29, 1998 Request for Sealed Proposal TABLE OFCONTENTS Section A Policy Specifications Section B Background and General Information ill Section C Employee Assistance Program Proposal I Introduction 1 II Program Objectives 1 III Scope of Work 1 IV Minimum Requirements 2 V Preferences 6 VI Method of Selection 7 VII Terms and Conditions 7 VIII Content of Proposal 8 IX Proposal Submission and Requirements 9 Section D Attachments I Dependent Ehglbihty II City ofDenton's EAP Policy III Employee Information IV Sample EAP Agreement Section A Policy Specifications CITY OF DENTON POLICY SPECIFICATIONS Pobcy Number Policyholder City of Demon Effective Date January 1, 1999 Policy Anniversaries Sanuary 1, 1999 and the same day of each subsequem year Premium Due Dates The Effective Date thereat~er and the 1st day of each month Currency Umted States Dollars Premium Rates Cost per employee/panic,pant $ Section B Background and General Information BACK GROUND AND GENERAL INFORMATION The C~ty of Denton ~s a c~ty of 70,000 population and was ~ncorporated ~n 1866 Denton ~s located approximately 40 miles north of Dallas and Fort Worth It s~ts at the apex of a triangle that covers the Dallas-Fort Worth metropohtan area Although benefits from the forward thrust and continuous expansion of the largest Consohdated Metropohtan Stat~stmal Area m the State, Denton and its economy stand proudly independent The C~ty of Denton has a work force of approximately 950 regular full-nme and part-nme employees The C~ty of Denton ~s a local government agency, operated and funded on an October 1 to September 30 bas~s, should a lack of funding necessitate terra,natron of the Contract City reserves the right to terminate ~mmedlately without penalty or any further obhgatmn The Cay currently purchases group health ~nsurance for employees on a fully tnsured bas~s from Hams Methodist Health Plan In add,non the Cay arranges coverage for ehglble dependents, retirees and COBRA partmtpants on the C~ty's group health plan at their own expense Th~s ~s the first year for an Employee Assistance Plan to be offered by the City of Denton Assignment The successful prowder shall not sell assign, transfer or convey th~s contract m whole or m part, w~thout prior written consent of the purchasing agent 111 Section C Employee Assistance Program Proposal City of Denton Employee Assistance Program (EAP) Request for Sealed Proposal I INTRODUCTION Recogumng that employee personal problems, pressures, and stresses can adversely affect job performance, attendance, and health, the C~ty has estabhshed an Employee Assistance Program (EAP) to provide professmnal and confidential assistance to employees and their dependents While the City v~shes to maintain optimal employee performance, It does not want to be involved m their personal lives The City desires to contract w~th a private organization (hereinafter, promder) to operate the EAP for twelve (12) months or longer The Contract term may then be subject to re- negotiat~on and renewal depending upon performance, partm~patlon, cost and avmlabdlty of funds 1I. PROGRAM OBJECTIVES The object~ves of the City's EAP are to A Prowde employees, dependents, COBRA. partic~pants, and retirees w~th confidential, professional counseling on personal matters affecting their physical and emotional well being The services would include, but are not limited to · Substance abuse Mental and Emotional Crisis Fmanclal Burdens Marital and family problems · Work related stress and vocational problems · Health related problems · Other distractive concerns that affect job performance or personal well being B Improve work performance, retvan valuable employees and enhance the work- home environment !11 SCOPE OF WORK A The part~cipants of the 8roup shall Include all regular full-time and part-time employees, their dependents, COBRA Participants and retirees Presently, there are about 950 employees, 23 re{Irees, and 22 COBRA participants B Dependents under the EAP are those persons as defined by the City of Denton's Health Program (see attachment I) C Provide services as stated under minimum requirements (section IV) IV MINIMUM REQUIREMENTS The purpose of this section is to determine eligibility for those submitting proposals who have the qualifications (minimum level of acceptability) to be considered for future award of' said proposal A The prospective provider proposing to develop and operate the EAP must have demonstrated experience with similar programs Provider personnel must have the education and other credentials relevant to EAP's Counselors must (1) be licensed by the Texas Board of Examiners of Professional Counselors, (2) must fall under the rule of Medical Confidentiality, (3) must have a stand alone license (cannot be practicing under someone else's license or group license) and (4) must renew state license annually B The responsibility of the provider under the proposed agreement will be to operate an EAP to include the following components and services 1 Components The provider agrees to provide all EAP and Utilization Management (UM) sennces for the City of Denton employees and their dependents, COBRA participants, and retirees as described below a Telephone Resource Center (1) Trmned masters level telephone counselor's that are available 24 hours a day, 365 days a year Automated attendants will not be acceptable (2) Counselors with the ability to fluently speak and understand English and Spanish are required (3) Employees and their families must be able to access the telephone resource center as often as necessary (no limit) b Assistance Centers (1) There must be access to an Assistance Center w~thm 15 miles of Denton's city limits (Preferably in Denton City limits ) (2) Counselors must provide an assessment and treatment plan dunng the initial interview session c EAP Installation and Training The provider must coordinate the learning process by providing a program onentatlon, and trmnlng the essential staff as determined by the City of Denton 2 d Formal Management Referral (1) The provider must offer Formal Management Referrals (FMR) This benefit would allow positive intervention by the supervisor with employees to confront unacceptable workplace behaviors (2) Essential staff must be notified of attendance of referred employees/participants (3) Essential staff must be notified of employee/partic~pant namcipauon of prescribed counseling program e Crmcal Incident Debriefing Critical incident debriefing must be included m the services when serious accidents or traumatic events occur Counselors must be dispatched to the workslte of the affected employees within twenty-four (24) hours f Free Pride Program The provider must be able to provide a Free Pride Program In the event a participant is impaired by alcohol or drugs, ttus pwgram would enable them to call a cab and be reimbursed by the provider for the cab fee The process would be simple and confidential g Management Repons The provider must supply the C~ty of Denton with quarterly and annual results of the EAP activities with management repons The reports must be confidential and must not contain any ;nformanon that would identify a participant personally h Program and Wellness Promotion (1) The provider would be required to provide the employees, retirees, and COBRA participants of the Cny of Denton vath commumcation about the EAP (2) If requested, the prowder would need to have a representalave available for committee meetings (city councd, employee insurance committee, wellness committee, executive committee, etc) (3) The provider must have the resources to supply the City of Denton or pamc~pants w~th brochures, wallet cards, payroll flyers, articles for the c~ty newspaper, posters, and educational workshops (4) The provider must be able to present up to 6 workshops per fiscal year (Oct-Sept ) (45-60 minutes each) on wellness issues, including, but not hmned to, the following · Deahng wnh Change · Balancing Work and Home · Kids and Drugs · Eldercare · Single parenting Communicating wnh Teenagers · Family Communications · Stress Management · Drugs at Work · Home Budgeting * Parenting · ChIldcare Account Management (1) The prowder wdl assign a staff member to provide services and coordinate wath the City of Denton program Administrator (2) The provider must adhere to the C~ty of Denton EAP Pohcy #107 00 (Attachment II) (3) The provider should resolve account ~ssues wnhm 60 days Insurance Requirements The provider must carry professional habd~ty insurance of $3,000,00000 aggregate coverage and $1,000,000 00 me,dental coverage 2 Services a Counseling Sessions (1) Eligible participants would be allowed up to 5 office visits each per City of Denton fiscal year (October through September) Telephone consultatmns would not be counted toward the 5 office v~sits (2) The provider will provide assessment and short-term problem solving sessions to employees, their dependents, COBRA Partlctpants, and retirees Efforts wall be made to resolve client concerns w~thm the number of contracted ViSits (3) The provider must be able to control overall health claims Th~s option would allow partxclpants to contact the provider before receiving outpatient behavxoral health services (4) The provider must have the ablhty, when necessary, to prowde guided referrals in the best treatment options and achieve definite cost sawngs Criteria used when guiding referrals include treatment spec~alties, therapeutic techniques, nearness to clients, client preferences, and the prov~der's ehglbfl~ty for client payment terms b Staffing Requirements (1) Provider must have master's level counselors available 24 hours a day, 365 days a year (2) Provider must have a counselor qualified as a Substance Abuse Professional (SAP) defined by the Department of Transportation (DOT) as" a licensed physician (medical Doctor or Doctor of Osteopathy), or a licensed or certified psychologist, social worker, or employee assistance professional, or an addiction counselor (certified by the Natmnal Association of Alcoholism and Drug Abuse Counselors Certification Commtsslon or by the International Certxfied Reciprocity Consortium/Alcohol and other Drug Abuse) All must have knowledge of and clinical experience m the dmgnos~s and treatment of Alcohol and Controlled Substances related disorders" c Testing Requirements The provider must be able to assess clients at all levels of care The following applicable test(s) are a mandatory requirement and must be conducted at no additional fee * Multidimensional Assessment of Functlomng Profile · Chmcal Multlax~al Inventory - II · Sixteen Personahty Questionnaire · Myers-Bnggs Type Indicator · Adolescent Personality Inventory · Life Styles Inventory · Depression Inventory · Strong Interest Inventory · Alcohol Use Inventory · Mult~phas~c Personahty Inventory- 2 · Substance Abuse Subtle Screening Inventory d Coordination with Health Plan The EAP Program must coordinate with the City of Demon health insurance program If referral for addn,onal services is needed, referrals by the EAP provider will be to a network health provider hospital or practmoner pre-approved by the network health plan e Administer any COBRA not~ficauon to terminated employees C Provider must meet criteria established by the National Committee for Quality Assurance (NCQA) D In addition to the foregoing, the provider shall comply with the terms and provisions set out in the City of Denton RFSP dated on or about September 10, 1998, and the response of the provider thereto In the case of any discrepancy, the terms of this RFSP shall override the Service Agreement and the response thereto V PREFERENCES A Legal Consultation and Referral I Preference will be given the providers offering legal consultation and referral to the employees, their dependents, COBRA Participants, and retirees There must be an established network of attorneys in private practice experienced m a variety of legal issues such as divorce settlements, tenants rights, wills, estates, and bankruptcy 2 If legal services go beyond the lmtlal consultation, a part:cipam may choose to retain the attorney at a 25% discount B Related Experience Preference will be given to the prospective providers able to demonstrate ability to service public agencies C Dependent and Eldercare Preference will be given to the prospective providers able to offer help in a variety of special, professional, services m the area of chfldcare and eldercare to prowde much needed benefits for worlang parents and caregivers D Free R~de Program Preference will be given to prospective providers that actually coordinate free rides E Local Offices Preference will be given to prospective providers w~th offices located ~nthm Denton City limits F Accessibility for Mobility, Hearing, and Mentally Impaired Preference will be given to prospective providers who have the ability to accommodate persons who have mobility, hearing, and/or mental impairment G Teen Help Line Preference will be given to prospective providers w~th a toll free 24-hour teen help line staffed with trained counselors experienced in adolescent issues H Pm-Retirement Counseling Preference will be given to prospective prowders wllhng to conduct pre- retirement counseling VI METHOD OF SELECTION Proposals will be rewewed by the Director of Human Resources and/or designee and/or selected managers of the City of Denton Award of the proposal wdl be subject to compliance with minimum requirements and pricing structure and given to the provider that most accurately meets the selection criteria Interviews or site wsits may be requested VH. TERMS AND CONDITIONS 1 Extension If the provider has performed m a manner satisfactory to the City of Denton, the City Manager or his designated representative may extend the contract by one-year periods for up to three (3) ad&tmnal years beginning at the conclusion of the mmal one-year contract by signing of an extension agreement Preference vail be given to a prowder with any rate guarantees not to exceed 25% overall 2 Termination The contract shall be subject to tenmnauon under any of the following conditions a Notvathstan&ng any other prov:sion of this Agreement, either party may terminate by giving ninety (90) days' advance notice to the other party b Tlus Agreement may be terminated ~n whole or in part ~n the event of either party substantially fmhng to fulfill ~ts obligation under this agreement No such termination wdl be affected unless the 7 return recexpt requested) of intent to terminate and setting forth the reasons specifying the non-performance, and not less than thirty (30) calendar days to cure the failure, and (2) an opportunity for consultation with the terminating party prior to termination 2 If the Agreement is terminated prior to completion of the services to be provided hereunder, the Provider shall immediately cease all services and shall render a final bill for services within thirty (30) days al[er the date of termination The City shall pay the Provider for all services properly rendered and satisfactorily performed and for reimbursable expenses to termination incurred prior to the date of termination Should the City subsequently contract with a new Provider for the continuation of services, the Provider shall turn over all documents prepared or furnished by the Provider pursuant to ti'ns Agreement to the City on or before the date of tenmnation, but may maintain copies of such documents for its use VIII CONTENT OF PROPOSAL The proposal shall be complete and concise in description, clearly organized and presented m written form The content should reflect the applicant's understanding of the stated purpose of the project, back,round conditions, and include specific information covering Section IV and the items outlined below The information should be presented m the same order as listed in this proposal A Program and Services 1 What is your toll-free number and what are your hours of operatlon~ 2 Please provide sample copies of the educational and promotional materials you have successfully used with your clients 3 Please prowde samples of your standard quarterly and annual reports 4 Describe how you would coordinate the EAP services with the mental health benefits provided by the City of Denton Health Plan B Project Management and Staff 1 Indicate the number of licensed counselors on your staff 2 Describe the credentials, qualifications, and pertinent experience of staff members to be assigned to this project 3 Describe the selection process for your providers 4 Give the name, title, and telephone number of the person to be designated as the pnnclpal contact C Experience Please provide a brief history of your orgamzatlon, including any financml reformation and relationships w~th a parent company or holding company 2 Detml what you see as your company's strengths State specffically what dlfferentlates you fi.om your competitors 3 Provide the names of at least 5 current chents that may be contacted during the RFSP process 4 Please disclose any complmms that have been brought agmnst the company and describe the outcome IX. PROPOSAL SUBMISSION AND REQUlliEMENTS A Deadline Proposals must be received no later than September 29, 1998, by 2 00 p m, 5 cop~es must be submitted to Cay of Demon Purchasing Department Texas Street Denton, Texas 76205 Section D Attachments Attachment I Dependent Ehg~b~hty Dependent Ellg~bd~ty Based on Health Insurance Ehg~bdlty Criteria Emolovees are ehgible for enrollment based upon the eligibility guidelines of the employer Deoendents of employees are eligible for enrollment if they meet one of the following crltena · Spouse of an employee and not legally separated or divorced from the employee, · Natural child, stepchild, foster or adopted cfuld of an employee who retains legal custody of the child, or pursuant to a court decree, ~s designated as the parent responsible for the health care costs of such · Children of unmamed dependents if those children are Dependents of the participant for federal Income tax purposes A child is no longer ehg~ble for benefits when the child reaches nineteen (19) year of age, mames, or becomes financially independent of the Subscriber, except under the following conditions · The child is unmanned and is mentally or physically incapable of retmmng employment, · The child attends an accredited ~nsntutlon of higher learning on a full-tune basis (usually 12 hours), Is unmamed, is not employed on a full-time basis, is continuously and chiefly dependent on the employee and has not attained twenty-five (25) year of age (unless the company has stipulated otherwise) Newborns, Adopted Children Newborn children are covered by Hams Methodist Health Plan for thirty-one days (31) following birth but must be enrolled by the parent (Subscriber/Employee) within this t~me period for coverage to continue Newly adopted children are covered as if they were newborn children except the thirty- one (31) day grace period for submxsswn of an application shall commence on the earlier of the date upon which such child commences residence with the Subscriber or when the adoption becomes legal Attachment II C~ty of Denton's F_AP Pohcy (107 10) CITY OF DENTON PAOE! OF POLICY/ADMINISTRATIVE PROCEDURE/ADMINISTRATIVE DIRECTIVE SECTION HUMAN RESOURCES REFERENCE NUMBER 107 10 SUBJECT EMPLOYEE BENEFITS AND SERVICES INITIAL EFFECTIVE DATE 06/20/89 TITLE EMPLOYEE ASSISTANCE PROGRAM LAST REVISION DATE POLICY STATEMENT It ~s the pohcy of the C~ty of Denton to provide counsehng, resources, assistance and other support to employees and their dependents, retirees~ and COBRA participants who may be experiencing on- or off- the-job, personal d~fficult~es that may be affecting their work performance, work product~wty, or ab~hty adversely It ~s recogmzed that problems not d~rectly related to an employee's job dunes and respons~bflmes can have a negative effect on that person's job performance and may contribute to health problems In some s~tuauons neither the efforts of the employee nor the supervisor have the desired effect of resolwng the employee's performance problem or unsansfactory performance Tlus s~tuauon could persist over a period of trine, either constantly or intermittently In those cases, tt ~s the purpose of the Employee Assistance Program to prowde counsehng and assistance to help the employee resolve their problem It ~s the goal of the C~ty of Denton to assist employees ~n seeking recourse to deal construcuvely w~th personal or behaworal problems that have or could adversely affect job performance, job prodncawty, or quahty of life Th~s apphes whether the problem ~s one of physical illness, mental or emouonal d~stress, marital or family d~scord, alcohohsm, drug use of abuse/add,chon, legal matters, financtal d~fficulnes, or other concerns The Employee Assistance Program ~s avmlable to all full-nme and pan-m-ne employees, their nnmed~ate fam~hes and dependents, COBRA parfJeipants and dependents, and retirees and dependents ADMINISTRATIVE PROCEDURES I GENERAL The purpose of the Employee Assistance Program ~s to assist eligible participants cF,,Flcycc: to ~dent~f3' on- or off-the-job personal or behavmral problems that are adversely tmpactmg then: work performance, work product~wty, or abd~ty to Identify and locate appropriate medical, emotional, physmal, fmancml, legal, or other appropriate resources, and to assist the participant :mFlc)'cc (or farmly/dependent) m dealing w~th the problem tn a constmcuve fasluon for a long- term posture solution to the problem HR]POLICY/Iff? 10 PAGE 2 OF 4 POLICY/ADMINISTRATIVE PROCEDURE/ADMINISTRATIVE DIRECTIVE (Continued) TITLE EMPLOYEE ASSISTANCE PROGRAM POLICY [ REFERENCE NUMBER 107 10 In most cases, the participant cr,,Flsyz; will ovemome such personal problems mdependentlv and the anpact on the job will be negligible In other instances, normal supervisory assistance may serve either as motlvatlon or guidance by which such problems can be resolved so that the employee's job performance will return m an acceptable level A Referral When an adverse behavioral problem or unusual job performance problem arises, the employee may be referred to the program by his/her supervisor Employees may independently seek assistance without supervisory referral B Confidenuahty Employees, COBRA parOc~pants, retirees, and/or dependents seeking assistance through the Employee Assistance Program are assured that reasonable efforts will be made to provide the services within smct principles of confidentiality The officlal personnel record of any employee will not include information concermng an employee's personal or behavioral problem except as it nnght apply to specific behaviors that relate to job performance and/or dlsciphnary actions because of violations of City policies, procedures, rules, etc All EAP records will be kept under separate security arrangements in the Human Resources Department and separate from the employee's official personnel files The City will comply with all applicable federal, state, and local law regarding the release of records C Use of Vacauon, Smk Leave, and Other Leaves of Absence An employee partmlpatmg m the EAP may request the use of any accrued sick leave or vacation to continue rece~vmg pay an benefits while involved in a program Employees who have insufficient accruals of s~ck leave or vacation may request a leave of absence without pay The use of vacation, sick leave, or a leave of absence without pay will be granted in accordance with estabhshed pohcy glvmg consideration to the nature of the request and the needs of the department and City orgamzatlon It ~s the employee's responsibility during a leave w~thout pay to pay any life, health, and disabthty insurance prermums or other deductions that normally are deducted from the employee's pay check during partlclpatton m the EAP D Job Performance/Disciplinary Action Participation m an EAP Program will not substitute for unproved job performance, job HR/POLICY/lO7 10 PAGE 3 OF 4 POLICY/ADMINISTRATIVE PROCEDURE/ADMINISTRATIVE DIRECTIVE (Continued) TITLE EMPLOYEE ASSISTANCE PROGRAM POLICY I REFERENCE NUMBER 107 10 pmduct;vlty, ability, or meetmg established Job standards defined by the depaximem Should an employee's performance remain at an unacceptable level or not Improve within the tune frames estabhshed by the supervisor, an employee may still be subject to dtsclphnary action up to and mcludmg termmanon E Consideration for Other Employment Oppormmnes The fact that an employee Is partmipatlng m an EAP Program will not be used as a factor m a decision to deny a promotional oppormmty However, continued employment or promononal conslderanon will be dependent upon current satisfactory performance In the current position and the established qualifications and selection criteria being used as the basis for a promotional posmon Employees pamclpatmg in an EAP Program may compete for open posmons based upon their quahfiCatlons for the posmon, without consideration, either favorable or unfavorable, as a result of mvolvement m the EAP Program II PROCEDURES AND GUIDELINES IN USING THE EMPLOYEE ASSISTANCE PROGRAM A To request assistance, an eligible participant~,,,v,,,;~,~--' ..... :."-~ .............. v. raera~, may telephone or visit the City's Human Resources Department B Supervisors should use the EAP to assist and motivate the employee to take corrective action for an on- or off-the-job personal problem that is affecting job performance, job productlwty, or ability adversely Since varlatlons m job performance, absenteeism, or tardiness am more apparent that their causes, the role of the supervisor is to identify the specific job performance problem(s) only and not diagnose their personal problem(s) of the employee It is very Important for the supervisor to document the specific behavior the employee is demonstrating 0 e difficulty in motor functions, slurred speech, stumbling, glassy eyes, odor on the breath, patterns of absenteeism or tardiness, specific job related mabthty to meet established performance standards, em ) C Eligible participants ,Mn ::-...Flcyc; may request, accept, or refuse services from the EAP However, it must be clearly commumcated to the employee that refusal to accept a supervisor directed referral to the EAP places the responsibility to correct any performance problem or other on-the-job related difficulty directly on the employee Employees who are given notice of poor job performance must bring their performance back to an acceptable standard or they will be subject to a written agreement made with their supervisor, disciplinary action, or both, for unsatisfactory performance, regardless of their level of involvement m the EAP HR/POLICY/I07 10 PAGE 4 OF 4 POLICY/ADMINISTRATIVE PROCEDURE/ADMINISTRATIVE DIRECTIVE (Continued) TITLE EMPLOYEE ASSISTANCE PROGRAM POLICY [ REFERENCE NUMBER 107 10 D Payment for Services Eligible participants C~teg,ees reqmnng ~n-pauent or out-pauent substance abuse or other treatment are responsible for arranging for the payment of all costs associated with those acuwues Some costs may be funded through available health ~nsurance coverage The affected deparunent may choose to assist the employee with a portion of the f'manclal aspects of a partlcular prograra Payment for services by a department will be handled on a case-by-case bas~s w~th conslderauon being g~ven to the employee's cooperation m recogmzmg and dealing w~th the problem ~n a construcuve manner, comphance w~th the professional (psychologist, psychlamst, etc ) therapy and counsehng dlrecuons and prescnpuons m order to address and correct the problem HPJPOLICY/107 10 Attachment III Employee Informabon Average Age of Regular Full-time and Regular Part-time Employees By Gender by Job Family As of September 3, 1998 Job Family Female Male All by Job Family Executive 46 92 46 50 46 61 Professional 36 84 39 04 37 77 Mgt/Supv 41 26 44 27 43 52 Tech/Para 38 79 39 15 39 07 Office/Clerical 40 65 40 12 40 61 Serv~ce/Ma~nt 35 18 38 60 38 41 F~re 0 40 73 40 73 Pohce 33 52 36 58 36 37 All by Gender 39 13 39 43 39 34 Please refer to attached detail hst for ~nformat~on on number of employees ~n each job family and marital status 1 Attachment IV Sample EAP Agreement PROFESSIONAL SERVICES AGREEMENT FOR EMPLOYEE ASSISTANCE PROGRAM PLAN STATE OF TEXAS § COUNTY OF DENTON § THIS AGREEMENT ,s made and entered into as of the __ day of , 19__, by and between the City of Denton, A Texas Mumclpal Corporation, with its pnnclpal office at 215 E MeKumey Street, Denton, Denton County, Texas 76201, (hereinafter sometimes referred to as "CITY") and located at , hereinafter called the ("COMPANY") actmg herein, by and through their duly anthonzed representative WITNESSETH, that in consideration of the covenants and agreements herein contained, the parties hereto do mutually agree as follows ARTICLE I EMPLOYMENT The CITY hereby contracts with COMPANY, as an independent contractor, and the COMPANY hereby agrees to perform the services herein in connection with the Pro3ect as stated m the sections to follow, with diligence and in accordance with the highest standards customarily obtained for such services in the State of Texas The COMPANY is to provide an Employee Assistance Program (EAP) for the City of Denton employees, retirees, or those active in COBRA who are eligible to provide counseling for participants on personal matters affecting their physical and emotional well being ARTICLE II SCOPE OF SERVICES The COMPANY shall perform the following services in a professional manner A To perform all those services set forth in COMPANY'S response to City's Request for Sealed Proposal (RFSP) attached hereto and made a part hereof as Exlubtt "A" as if written word for word herein B To perform all those services set forth in CITY RFSP for Employee Assistance Program attached hereto and made a pan hereof as Extnbit "B" as if written word for word herein C If there is any confl,ct between the terms of this agreement and the extublts attached to tins agreement the terms and eondmons of this agreement will control over the terms and conditions of the attached exMblts ARTICLE III PERIOD OF SERVICE This Agreement shall be from to , (the "Imtlal Term") The agreement ~s renewable each year by agreement of the pames for up to three additional years by slgmng an extension agreement each year This Agreement may be terminated by either party pursuant to Article VIII ARTICLE IV COMPENSATION BILLING AND PAYMENT For and in consideration of the professional services to be performed by the COMPANY herein, the CITY agrees to pay, based on the cost estimate detml as set forth in Exi~b~t "C', which is attached hereto and incorporated herewith by reference Nothing contained m ttus article shall require the CITY to pay for any work whmh m unsatisfactory, as reasonably determined by the C~ty Manager or h~s designee, or which is not subrmtted in comphance w~th the terms of this Agreement The CITY shall not be required to make any payments to the COMPANY when the COMPANY ~s in default under this Agreement It is specifically understood and agreed that the COMPANY shall not be authorized to undertake any work pursuant to th~s Agreement which would reqmre additional payments by the CITY for any charge, expense, or reimbursement above the fee as stated, w~thout first hawng obtained written authonzatlon from the CITY ARTICLE V INDEPENDENT CONTRACTOR The COMPANY shall prowde services to CITY as an independent contractor, not as an employee of the C~ty COMPANY shall not have or claim any right anmng from employee status ARTICLE VI ARBITRATION AND ALTERNATE DISPUTE RESOLUTION The part~es may agree to settle any dispute under this Agreement by submitting the dispute to arbitration or other means of alternate dlspute resolution such as mediation No arbttration or alternate dispute resolution arising out of or relating to, this agreement ~nvolvmg one party's d~sagreement may include the other party to the disagreement without the other's approval ARTICLE VII RESPONSIBILITY FOR CLAIMS AND LIABILITIES Approval by the CITY shall not constitute nor be deemed a release of the responslblhty and liability of the COMPANY, its employees, assocmtes, agents, subcontractors and subconsultants for the competency of their work, nor shall such approval be deemed to be an assumption of such Page 2 responsibility by the C~ty for any work by the COMPANY, its employees, subcontractors, agents and consultants ARTICLE VIII TERMINANTION A Notwnhstandmg any other prowslon of this Agreement, either party may terminate by g~wng tlurt3, (30) days' advance written notice to the other party B Th~s Agreement may be tenmnated m whole or ~n pan ~n the event of either party substantzally failing to fulfill ~ts obhgatzons under tlus Agreement No such tenumatmn vall be affected unless the other party is g~ven (1) wntten noUce (dehvered by cemfied mall, return receipt requested) of intent to tenmnate and setting forth the reasons specifying the non-performance, and not less than tturty (30) calendar days to cure the failure, and (2) an opportumty for consultauon with the termmaung party prior to the termination C Iftlus agreement ~s tenmnated prior to completmn of the term ofth~s contract, the COMPANY shall ~mmedmtely cease all services and shall render a final bill for serwces w~thln tlurty (30) days after the date of termination The City shall pay the COMPANY FOP, services properly rendered and satlsfactonly performed and for reimbursable expenses ~ncurred prior to the date of termination, m accordance w~th Article IV "Compensation" The COMPANY shall turn over all documents prepared or furmshed by COMPANY pursuant to th~s Agreement to the CITY on or before the date of termlnatmn, but may maintain cop~es of such documents for ~ts use ARTICLE IX NOTICES All notices, commumcatlons, and reports reqmred or permitted under this Agreement shall be personally dehvered or mailed to the respecuve part, es by depositing same ~n the United States mall at the address shown below, certified mall, return receipt requested unless otherwise specified here~n Mailed notices shall be deemed commumcated as of three days malhng TO COMPANY TO CITY CITY OF DENTON Atto Attn Mike Jez Txtle Cxty Manager 215 E McKanney Denton, Texas 76201 All notxces shall be deemed effective upon recexpt by the party to whom such notxce xs gxven or wxtlun three days malhng P~e3 ARTICLE X INDEMNITY AGREEMENT The COMPANY shall lndemmfy and save and hold harmless the CITY and ,ts officers, agents, and employees from and against any and all habfllty, claims, demands, damages, losses and expenses, including but not limited to court costs and reasonable attorney fees recurred by the CITY, and lncluchng without hmltatlons damages for bodily and personal ,njury, death and property damage, resulting from the negligent acts or omissions of the COMPNAY or its officers, shareholders, agents, or employees in the executmn, operatmn, or performance ofttus Agreement Nothing in th~s Agreement shall be construed to create a liability to any person who ,s not a party to th~s Agreement and noth,ng here,n shall wa,ye any of the party's defenses, both at law or eqmty, to any claim, canse of action or htigation Hied by anyone not a party to th~s Agreement, including the defense of governmental lmmumty, which defense s are hereby expressly reserved ARTICLE XI INSURANCE Dunng the performance of the Services under this Agreement, the COMPANY shall mmmmn the following insurance w~th a company hcensed to do business m the State of Texas by the State Insurance Commlss,on or any successor agency that has a rating w,th Best Rate Carriers of at least an A- or above A Comprehensive General Llab,l,ty Insurance w~th bod,ly injury hm,ts of not less than $1,000,000 00 for each occurrence and not less than $I,000,000 00 in the aggregate, and with property damage hm,ts of not less than $200,000 00 for each occurrence and not less than $200,000 00 m the aggregate B Automobile Liability Insurance with bodily injury hm,ts of not less than $1,000,000 00 for each person and not less than $1,000,000 00 for each acc,dent, and with property damage hmlts of not less than $200,000 00 for each accident C Worker's Compensat,on Insurance m accordance w,th statutory requirements, and Employers' Llab,hty Insurance with hmlts of not less than $500,000 00 for each accident D Professional Liability insurance of at lease three mllhon dollars ($3,000,000 00) aggregate coverage and at least one mllhon dollars ($1,000,000 00) lnmdental coverage E The COMPANY shall furnish insurance certfficates or insurance policies at the CITY's request to evidence such coverages The insurance pohc,es shall name the CITY as an additional insured on all such policies, and shall contain a prov,slon that such insurance shall not be canceled or modified without th,rty (30) days' prior written notice to CITY and COMPANY In such event, the COMPANY shall, prior to the effect,ye date of the change or cancellation, serve substitute policies furnishing the same coverage P~e4 ENTIRE AGREEMENT Thts Agreement consxstmg of pages and three (3) exhibits constitutes the complete and exclusive statement of the terms of their agreements and supercedes all prior contemporaneous offers, promises, representations, negotiations, discussions, commumcations and agreements which may have been made m connectxon with the subject matter hereof SEVERABILITY If any provision of this Agreement is found or deemed by a court of competent jurisdiction to be invalid or unenforceable, it shall be considered severable from the remmnder of this Agreement and shall not cause the remainder to be invalid or unenforceable In such event, the party shall reform this Agreement to replace such stricken provision with a valid and enforceable provision which comes as close as possible to expressing the ~ntentlon of the stricken provision ARTICLE XIV COMPLIANCE WITH LAWS The COMPANY shall comply with all federal, state, local laws, rules, regulations, and ordinances applicable to the work covered hereunder as they may now read or hereinafter be amended ARTICLE XV DISCRIMINATION PROHIBITED In performing the services required hereunder, the COMPANY shall not dlscnnnnate against any person on the basis of race, color, religion, sex, national origin or ancestry, age, or physical handicap PERSONNEL A The COMPANY represents that it has or will secure at its own expense all personnel required to perform all the services required under this Agreement Such personnel shall not be employees or officers of, or have an contractual relations with the city COMPANY shall inform the CITY of any conflict of interest or potential conflict of interest that may arise dunng the term of tl'ns Agreement B All services required hereunder will be performed by the COMPANY or under its super~nslon All personnel engaged in work shall be qualified and shall be anthonzed and permitted under state and local laws to perform such services Page 5 ARTICLE XVII ASSIGNABILITY The COMPANY shall not assign any interest m this Agreement and shall not transfer any interest m this Agreement (whether by assignment, novation or otherwise) without the prior written consent of the CITY except the company may assign this agreement to an affihate without the consent of the CITY ARTICLE XVIII MODIFICATION No waiver or modification of this Agreement or of any covenant, condition, hmltatlon hereto contoaned shall be valid unless ~n writing and duly executed by the party to be charged therewith and no evidence of any waiver or modification shall be offered or received ~n evidence in any proceeding arising between the parties hereto out of or affecting tins Agreement, or the rights or obhgatlons of the parties hereunder, and unless such waiver or modffication is m writing, duly executed, and, the part~es further agree that the provisions of tins section w~ll not be wmved unless as herein set forth MISCELLANEOUS A The following exhibits are attached to and made a part of tins Agreement 1 Exhibit "A" Response to City RFP, 2 Exhibit "B" City's Request for Proposal 3 Exi'ablt "C" Cost Schedule B Venue of any suit or cause of action under this Agreement shall lle exclusively in Denton County, Texas Tins Agreement shall be construed in accordance with the laws of the State of Texas C The captions of tins Agreement are for reformational purposes only and shall not m any way affect the substantive terms or conditions of tins Agreement IN WITNESS HEREOF, the City of Denton, Texas has caused this Agreement to be executed by its duly authonzed C~ty Manager and COMPANY has executed tins Agreement through ~ts duly anthonzed undersigned officer on tins the ~ day of ,19__ CITY OF DENTON, TEXAS M~ke Jez, City Manager Page 6 ATTEST JENNIFEP,. WALTERS, CITY SECRETARY By APPROVED AS TO LEGAL FORM HERBERT L PROUTY, CITY ATTORNEY By By T~tle WITNESS C \docsXk\epaplan k Page 7 City of Denton, Texas - Purchasing Department September 24, 1998 Attn Ms Carla Romme Texas Street Denton, Texas 76205 Dear Ms Romme Please allow this letter of transmittal to serve as notification that Workers Assistance Program, Inc (WAP) has received and reviewed the City of Denton's Request for Sealed Proposal (RFSP) No 2277 We appreOate the opportumty to respond to the City's RFSP for EAP services and agree to and will comply with all terms, condlhons and spemficabons set forth In order to best serve the needs of the City of Denton and its employees, WAP will be flexible m all areas of service to be provided WAP ts a nonprofit private corporation registered m the State of Texas Our EAP Division has 28 staff members dedicated to providing top-quahty customer service We have 12 affllmte offices m Denton, 32 m Dallas, and 18 m Fort Worth With over twenty years of unmterrupted continuity as EAP specialists and renovators, WAP is one of the oldest and most respected freestanding providers of EAP services m the nation As an mdependent agency with no bes to treatment or insurance, we can guarantee services free from any conflict of interest WAP ts committed to meeting the needs of the orgamzatlons and people we serve WAP is uniquely qualified to service the City of Denton's employee assistance program Our history serving a public workplace culture is unduphcated m Texas WAP has over twenty one years experience serving a rich variety of Texas employers mcludmg 65 state agencies We have programs with 95 public employers and are parbcularly pleased to mention service to the City of San Marcos, the City of Big Spring, the City of Austin, and Traws County We appreciate the opportunity to parbclpate m biddmg procedures and look forward to the prospect of working with you and the City of Denton Please g*ve me a call if you have any queshons or would hke to arrange a meeting Smcerely yours, Business Development encl 2525 Wall~ngwood Drive, Bldg 5 · Austin, Texas 78746 · (512)328-1144 · fax (512)328-3437 City of Denton EAP Services Proposal The Workers Asststance Program, Inc (WAP, Inc ) appreciates the opporturuty to respond to the City of Denton (the City) mwtatlon for bid on employee assistance program (EAP) services WAP, [nc agrees w~th and will comply with all terms and specifications set forth m the general and specific requirements outhned m the invitation for bid WAP, Inc agrees to provide the City with reformation necessary to vahdate any statements made m thru apphcatton if requested by the City Th~s may tnclude, but is not ltmlted to, allowing access for on-site observation, granting permiss~on for the City to verify reformation with third parties, allowing inspection of applicant records, and allowmg inspection of plans for comphance WAP, Inc will meet all of the City's reqmrements, national standards for EAPs, and all applicable state and federal laws WAP, Inc will help the C~ty meet all requIrements for certification under the Drug-Free Workplace Act of 1988, with attention to workplace safety anti substance abuse prevention The following proposal describes an E^P that will provide services to City employees, their spouses, dependents and retirees The program will 1) assist participants with challenges which may affect the employee's job performance, work behavior and relationships with co-workers, superwsors and others and 2) educate employees and superwsors on the dangers of substance abuse PART A - PROGRAM & SERVICES Components WAP, Inc, proposes to provide comprehensave employee assistance program (EAP) and Utihzatlon Management services tO meet the needs of approxamately 950 City employees, their spouses, dependents and rehrees Dtrect services will beg-m immediately upon notification of award of contract All services under the contract are provided at no cost to participants or the participants' insurance carrier WAP, Inc will provtde the City all consulting, technical, admmmtratlve, training and education, short-term counseling, retake and referral services and a 24-hour helplme and teen helpltne -- including TDD services for the hearing tmpalred -- reqmred to tmplement and service the City of Denton's EAP The services included tn the proposal are as follows · TELEPHONE RESOURCE CEhFI~R Services, including a trained masters level counselor, are prowded on a 24-hour a day, 7-day a week basis Regular office appointments (which are at least fifty (50) mtnutes tn length) are scheduled from 8 30 am - 8 30 pm Monday-Friday, other tnne schedules/weekend appotntments are routinely arranged to fit the needs of the participants Appointments are scheduled to assure confidenttahty There is a 24-hour toll-free number (800/343-3822) staffed with trained counselors avmlable to all City employees, their spouses, dependents and retirees In addttlon, all collect calls from City employees or their farmly members will be accepted Counselors w~th the ability to fluently speak and understand Enghsh and Spanmh are available In a crisis or on an emergency basis, every effort will made to schedule ~mmedlate appointments wlthtn two (2) hours of the initial contact Other appotntments can usually be offered wlthtn 24 - City o£ Denton Pal~e ~ 48 hours of f~rst contact There Is rarely any waiting t~me for scheduled appointments at the office chent wmtmg tune will not exceed fifteen (15) minutes past scheduled appointment tm~e except m extreme emergency s~tuat~ons Employees and their families will be able to access the telephone resource center as often as necessary, with no hrnlts · ~ WAP, Inc has twelve affihate counselors m the unmedlate Denton area Of these, slx are located m the City of Denton, and the remammg six are located m surrounding cities Please see Attachments, Tab 1 for a hst of these affiliate counselors and their locatuons WAP, [nc counselors will provide an assessment and treatment plan during the mltml interview session EAP INSTALLATION AND TRAINING WAP, [nc will coordinate the learning process by providing a program onentatmn, and training the essential staff as determined by the C~ty of Denton Im.medmtely upon award, WAP, [nc will arrange to present a condensed on-site overview of the EAP to key staff Th~s overview will provide a clear understanding of the EAP, its benefits to participants and the City, ~ts m'~pact on working conditions, and how to access the services as a participant or a manager C~ty staff shall have authority to wdeo tape any EAP presentations for m-house training Should the C~ty elect to extend the contract for any addltaonal one-year periods, WAP, [nc will conduct annual training for City EAP coordinators · FORMAL MANAGEMENT REFERIL~I, WAP, [nc wrU prowde Formal Management Referrals, or superwsory referrals WAP, [nc will assist m the supervmor referral process and other work-related problems through consultations if requested by City supervisors, or administrative staff Assistance is provided within one (1) working day of the request In cases of job performance-based (superwsor) referral, the supervisor will be mformed (1) whether or not the employee kept the appomtment, (2) the recommended course of action, (3) whether or not the employee ~s cooperating, and (4) ff the sltuatmn will require long term care, e g, m-patient treatment All the above rests upon the employee slgnmg a release Please see 'Confidentml~ty" section on page 13 of thrs proposal · CRITICAL INCIDENT DEBRIEFING Provide Critical [ncldent Stress De-Briefing (CISD) session on an as-needed and as-requested basts CISD is defmed as a work site mtervenhon provided to a group of employees for the purpose of rehevmg the stress and trauma reduced by the cns~s unpactmg the work force group Counselors can be dmpatched to the worksRe of the affected employees w~thm twenty-four (24) hours Cit~o£Denton Page 2 Provide a Free Pride Program In the event a parhclpant is unpaired by alcohol or drugs, this program would enable them to call a cab and be reambursed by the provider for the cab fee Tlus process w~ll be sunple and confidential · MANAGEMENT REPORTS Assist m developing a management reporting system for the program, providing follow-up and stahstlcal reports on a quarterly and annual basis that meet standards for ethics and legality, and meet the City's management report and evaluation specifications These reports will be confidential and wffi not contain any mformahon that would ~denhfy a participant personally WAP, Inc will prowde the City with a record keeping system for the EAP These uhhzahon reports identify the status and outcome of all counseling and referral services and wdl include a hst of referral resources, utilized during the period reported The reports will be made available on a quarterly and annual basis and m a format determined by the City The data from month twelve will be included m the annual report A sample report rs provided m Attachments, Tab 2 WAP, Inc can record and report program results on a regular basrs detailing the following mformahon · Demograpl'ac data on parhmpants age, sex, race of parhc~pants, etc · Number of partm~pants (unduphcated count) · Number of calls · Sessions and referrals · Types of presenting problems · Number of sessions per problem · Listing of outside referral sources and kinds of services used * Follow-up data to reflect cheat sahsfachon as well as serwce appropriateness and effectiveness · PROGRAM AND WELLNESS PROMOTION If requested, WAP, Inc will provide a representative available for committee meetings (c~ty _ council, employee insurance committee, wellness committee, execuhve committee, etc ) An mformahonal campmgn w~tl be conducted wlthm 30 (thirty) calendar days of the effective date of the contract to acquaint all City employees with the EAP The campaign will include drstnbutmg brochures to all employees and promdmg posters for all designated City locahons The mmunum number of brochures needed will be 950 WAP, Inc will also provide wallet 1D cards, and distribute a camera-ready quarterly EAP newsletter to support the program (See Attachments, Tab 3 for Informahonal Materials) Wallet Identfficahon cards reflect WAP, Inc's counseling locatmn, telephone number plus any other mformahon to assure access to services for the employee and ~s prowded at no addltmnal cost to the C~ty WAP, Inc will provide up to ten (10) hours of training per fiscal year (Oct - Sept ) on wellness issues, mcludmg, but not hm~ted to the following (Additional training can be provided for $100 per training hour plus travel expenses) *Dealing with Change *Balancing Work and Home *Fads and Drugs · Eldercare City Of Denton Page 3 · Single Parenting · Commumcatmg with Teenagers * Fanuly Communications · Stress Management · Drugs at Work *Home Budgetmg *Parenting * Chlldcare · ACCOUNT MANAGEMENT WAP, Inc will assign a staff member to provide services and coordinate with the City of Denton program Admmlstrator This account manager will consult with appropriate City management to develop and Lmple~ent the EAP policy and procedures integrated with current City personnel policies The City EAP Coordinator and/or designated representative shall have the right to make on-site visits WAP, I. nc wllI adhere to the City of Denton EAP Policy #107 00 WAP,/.nc will resolve account issues wathm sixty (60) days WAP, Inc is a consumer oriented organlzahon with a well-estabhshed procedure for adludlcatmg complaints which includes a chain of command to handle a client's grievance (see Attachments, Tab 4) These procedures will be modified, if needed, to meet the City's specifications Consumer satisfactaon is measured through client survey questlormarres and other feedback from client organizations (see Attachment 5) In addition, WAP, Inc has developed program evaluation procedures for contract performance and improvement by means of reports, surveys, etc These procedures wall be modified, af needed, to meet the City's specifications Quality control procedures such as outside clinical review of counseling staff and regular management organlzataon meetings are also m place In all cases revolving negative reactions to referral resources or WAP, Inc staff, WAP, Inc will investigate the situation m the client's best interest, make any necessary changes, and provide the City with feedback regarding problems with service providers WAP, Inc will make EAP service questionnaires available to participants for purposes of user feedback to WAP, Inc and the City (Attachments 4 and 5) WAP, Inc has never received a complaint directly against the company · INSURANCE REOUIREMENTS WAP, Inc carries Statutory Worker's Compensation/Employer's Laablhty ($500,000), General Lmbahty Insurance ($1,000,000 per occurrence and $1,000,000 for general aggregate), and Professional Liability Insurance ($3,000,000 wath no deductible for each occurrence) (See Attachments, Tab 6 for Proof of Insurance) (3it7 o£ ]~enton Pa~'e 4 Servlce~ · COUNSELING SESSIONS Provide comprehensive confidential case management for City employees, their spouses, dependents and retirees who are experiencing problems which may affect work performance Services mclude mtake, assessment, evaluation, guidance, individual and group counselmg, cmsm mtervenl~on, referral to outside treatment resource, or referraJ to commuraty resources and follow-up support Proposed services are for (1-5) one to five face to face problem solving sessions per participant per contract year, plus appropriate follow-up Efforts will be made to resolve chent concerns wlthm the number of contracted wmts Telephone consultatxons will not be counted towards the five office vlmts WAP, Inc will be able to control overall health claims This ophon allows participants to contact the provider before-recelvmg outpatient behavioral health services In addltmn to the standard five session model, WAP, Inc can also offer one to five face to face counseling sessions per participant per contract year with the addition of managed care services whereto the EAP serves as gate-keeper for all mental health benefits WAP, Inc will provide, as per the request of the City, up to five counselmg sessions for evaluahon/assessment and counseling to be used as needed per employee and family member Counselmg sessions shall be available during daylight or evenmg hours Assessment is viewed as an ongoing process, through face-to-face communication, by which the counselor determines the client's needs After the initial assessment has been completed, WAP, Inc will conduct an evaluation to determine whether the agreed upon counseling sessions within the EAP parameters are sufficient or if a referral to another source would be more beneficial If a referral is mdlcated, the counselor will deterrmne which referral source will be most appropriate to meet the needs of the chent WAP, Inc will provide unlimited crisis intervention and emergency services as needed by the employee and fanuly member at no extra charge WAP, Inc will provide assessment at all levels of care The followmg applicable tests will be provided at no additional fee when clmlcally indicated · Mulhdxnenslonal Assessment of Functionmg Profile · Clmzcal Multmxlal Inventory - II · Sixteen Personahty Questronnmre · Myers-Bmggs Type Indicator · Adolescent Personahty Inventory · Life Styles Inventory · Depression Inventory · Strong Interest Inventory · Alcohol Use Inventory · Multiphamc Personality Inventory - 2 · Substance Abuse Subtle Screening Inventory City o£ Denton Page 5 WAP, Inc will provide guided referrals m the best treatment options and achieve definite cost savings Special efforts are made to use internal EAP resources and affiliates whenever possxble However, if outside care m required, WAP, [nc will refer the client to the treatment resources WAP, [nc considers appropriate, including but not hm~ted to fmanclal and legal advisors, physicians, psychologists, public and private agencies, and m- and out-patient treatment facilities for chemical dependency, and other benefit service providers WAP, Inc counselors and affihates will assist participants m accessing the resource and w~ll follow-up to determine whether services have been received and the appropriateness and usefu~ess of the services Affiliates are not allowed to retain or refer participants into their practice for treatment WAP, [nc counselors wdl be knowledgeable of the City's Medical Plan, various insurance plans and local referral resources to recommend quality and affordable services to participants which are covered by the chertt's insurance ff available Resources covered by the client's msurance or health coverage will be secured ~f at all possible If the client has health mamtenance organization (HMO) msurance, the EAP counselor will work with the HMO to access msurance coverage for the services to which the chent is referred Participants will be offered the choice of more than one resource, including the least cost/best available resource that meets the client's clinical, personal, and fmanclaI needs All costs of treatment outside the EAP is the responsibility of the client When referrals are made to outside providers, the responsibility for case management remains with WAP, Inc Clients are followed-up through d~rect telephone contact and contact with the outside provider during the treatment process Clients are contacted one month after referral, at three months, at s~x months, and after one year by the EAP counselor Referral resources participate m WAP, [nc chent satmfact~on surveys When a client is referred to m-patient treatment for chemical dependency, the EAP counselor will monitor the chent's progress e~ther by telephone or face-to-face contact as determined by the client Contact occurs at the tmle of admms~on, mid-way through treatment, i e after detox and again prior to release m order to faclhtate the client's aftercare program When a mandatorily-referred employee completes a counsehng or rehab~htatlon treatment program, and if an mformahon release m signed, successful completxon of the program will be cerhfied to the City m writing by the EAP counselor Referral resources must be experienced licensed or certified counselors who have demonstrated competency Both public and private sector resources are used A client is referred to the best available/least cost resource that matches their treatment and financial needs WAP, shall make a practice of offermg, at a minimum, two referral options to the mdlvldual and/or family members, particularly with regard to substance abuse treatment resources, to allow the client some choice and to avoid potentml conflict of interest msues The City may respect the data base to review all out-patient and m-patient resources used · ADDITIONAL SERVICES Make accessible equivalent services at WAP, Inc's expense to participants who are mobility or hearing m~pmred or who may require language translation Oty 0£ Denton Pa~e 6 Provide a toll-free 24-hour helplme staffed with trained counselors available to all participants, mcludmg TDD (Telecommunications Device for the Deaf) services for the hearing nnpmred In case of emergency (l e, life threatening situation), the counselor will make an wnmedlate referral to the closest EAP staff member or affiliate If the presentmg problem ~s not an emergency, but face-to- face assessment rs required, an appointment will be made with an EAP staff member or affiliate to see the client within twenty-four to forty-eight (24-48) hours of the mlhal call Provide a toll-free (800), 24-hour teen helphne staffed w~th trained counselors, experienced m adolescent rssues, available to all participants, mcludmg TDD (Telecommunications Device for the Deaf) services for the hearmg rmpalred WAP, Inc includes, as a standard component m EAP services, commumty resource referrals for child and elder care and-legal referral The C~ty of Denton may elect to upgrade these features by contracting for comprehensive child and/or elder care consultation and referral services or enhanced legal consultation wa LawPhone Enhanced Child and Eldercare services are as follows Child care. Employees call a designated 800 number to speak with child care counselors who are available to help parents through the maze of child care choices and assist w~th their queshons and concerns An individually tailored "Parent Information Packet", with a mmnnum of three qualified referrals (from a database of over 351,000-hcensed or regrstered providers), child care hand book, and brochures is then sent to each family wlthm two days of the call A child care counselor makes follow-up calls seven to ten days after the n~tuai call to insure parent satisfaction Thrs personalized approach works m partnership with employees and their farruhes to fmd quahty child care This service specializes m providing employees one-on-one assrstance with · Assessmg child care needs · Exploring child care options · Evaluating current ctuld care situation · Educating themselves about quahty child care · Decreasing t~me spent at work on child care search * Reducing anxmty related to child care choices A comprehensive, up-to-date, national resource and referral data base covers · Licensed child care centers,/armly and group child care homes, back-up care, and care for mildly ill children · Helpful referrals to m-home care agencies suited to parent's individual needs · Information about after school programs, summer camps, private and special schools City of Denton Pa~e 7 Elder Care. Employees and their fanuly members call a designated 800 number to speak with an elder care counselor Or they can listen to The Care gzvers Resource L~ne 'r~a, 24 hours a day, to increase their knowledge of elder care issues This uraque automated voice-mformatuon service answers commonly asked questions about how to cope with the practical details of caring for an aged person or d~sabled spouse Upon a caller's request a careglver's mformahon packet will be faxed or marled with a mn'umum of 3 verified openings (from a database of over ll0,000-hcensed or registered providers), brochures and tip sheets related to specific elder care issues, The Care ~vers Resource Line ~ brochure and a self-addressed postage-paid evaluahon card within two business days Resource and referral services benefit both employees and the employer by enablmg employees to quickly determme the scope and identity of agencies and organizations that provide the serwces they seek Employees avoid the tnne consuming process of contacting many agencies and orgamzahons They have a peace of mind and confidence that comes with knowing they have found services that best meet their needs A comprehensive, up-to-date, naluonal resource and referral data base covers · Preventive services ~ budget counseling, case management, elder law, long term care · In-home serwces - emergency response systems, home health care, medical professionals and more · Long term planning - Residential care, skilled nursing care, hospice care, subacute care and more · Self-help for the careg~ver - avoiding isolation, planning for difficult situations and PART B - PROJECT MANAGEMENT & STAFF Personnel The staff of WAP, Inc has a broad range of backgrounds and skills Therefore, WAP, Inc is not forced to use mdlviduals w~th one area of professmnal training, e g, counseling, to perform all EAP funchons In a WAP, Inc contract, all EAP consultants are certified employee assistance program (CEAP) professionals and are experienced administrators, trainers are experienced with their subject, masters' level licensed and certified counselors are used as counselors All staff have EAP experience ranging from one to twenty-two years, all counseling staff have more than five years experience All permanent or subcontracted personnel revolved m case management are experienced licensed or certified counselors and are skilled m individual and group counseling Ample training opportumhes are provided for staff to maintain license and/or cerhflcatlon and enhance their skills through training institutes and workshops Nondiscrimination Statement WAP, Inc does not employ discriminatory practices in the provision of its services, benefits and facilities, employment of personnel, promotion or m any other respect, on the basis of race, color, rehgion, natmnal origin, ancestry, sex, age, sexual orientation or disability WAP, Inc understands that City employees, their spouses, dependents and rehrees represent different genders, races, and ethnic groups WAP, Inc has proven to be aware of cultural differences and capable of dealing with diversity It is WAP, Inc's policy to never deny chent City of Denton Page 8 services to any employee or dependent, notwithstanding the existing contractual lunlts and conditions on chent services with a contractor, and pledges to continue this tradition with the City M~nor~ty Com_vos~t~on of WAP. Inc Women and mmomtles are an integral part of the WAP, Inc team and its management The staffmg pattern at WAP, Inc is reflective of the gender and mmorlty groups serving on the City work force In addition to salaried EAP staff, WAP, Inc regularly employs culturally sensitive affiliates within the City district Adm~nmtrative Staff Terrence Cowan M P A, CEAP, WAP, Inc CEO has been revolved m the employee assistance program (EAP) field for twenty (20) years and m the chemical dependency field for over twenty-six (26) years as a counselor, trainer, consultant, and administrator He is a certified employee assistance professional All management services are provided by WAP, Inc staff The project manager and contact person will be Rick Dlelman. CEAP. Director of Business Development He will be heavily revolved m n'aplementatlon and training, and will provide ongoing supervision Direct management of the contract is done by him or an appointed EAP staff professional, mcludmg trammg and program maintenance Please see Attachments, Tab 7 for Vitae He will be assisted by · Jay Leach, MSW, D~rector of Intake and Referral · Pamela Schott, MSW-ACP, Director of Clinical Case Management Services · Ruby Richardson, LCDC/ADC III, CEAP, NCAC II Regional EArector m Tyler · W~llmm May, CEAP, LCDC, MA Regional Director m Arlington · Laura Lyons, Account Manager Counse!~n_~ Staff All WAP, Inc staff and affiliates revolved m client services are experienced licensed or cerhfied counselors including Ph D level psychologists, M A psychologists, M S W s, and CADAC certified counselors (See -Attachment 1 for mmunum criteria for affiliate counselors and Attachment 8 for WAP, Inc staff credentials) Assessment, counsehng, referral and case management are conducted by cerhfled or licensed professionals All counselors speciahzmg m drug and/or alcohol abuse possess, at a mmunum, at least two (2) years experience m drug and alcohol counseling and hold evidence supporting that they have formal professional trammg m the field WAP, Inc counsehng staff are reviewed by an outside clinical d~rector for quality assurance All counselmg staff have been tramed m evaluation, referral, and chmcal slalls Please see Attachments, Tab 9 for Client Referral Data In addition, all WAP, Inc counseling staff are clinically supervised by outside accredited professionals to enhance the quality of service and to provide feedback to admmlstratlon regarding stafflob performance WAP, Inc counselors represent diverse cultural and rehgious backgrounds and can provide bilingual counseling as the needs of the participants dictate WAP, Inc counselors are successful m identifying client chemical dependency problems WAP, Inc counselors are required to have extended trammg m chemical dependency and assessment skills m addition to family, marital, emotional, and other psychological issues Each staff person has m common a deep concern and caring for other people, the professional training necessary to do her or has lob, and adherence to the following EAP philosophy City o£ l~enton Page 9 1 WAP, Inc recognizes chemical abuse, emotional, and other mental health disorders as treatable illnesses responsive to treatment, particularly m their early stages 2 People who suffer from these types of problems deserve the same opportunity for help m the workplace as people who are experiencing other types of health problems 3 No person should be forced to parhclpate m the EAP 4 Strict confidentiality is observed m every situation related to the use of the EAP 5 Job security, promotion or other lob opportunities should not be affected by getting help for personal problems 6 The EAP should be safeguarded so that it remains totally separate from the discipline or grievance process 7 WAP, Inc will respect the City and the internal affairs of all organizational participants Cities w~th Permanent Offices All WAP, Inc facilities are designed and operated m a manner that protects eligible participants' privacy All sites are available and accessible to disabled participants, m particular mobility- or hearing- m~palred, or those participants who may require language translation or a bilingual counselor AUSTIN ARLINGTON Timberline Office Comple;~ Wdham May, Regional Director Terrence Cowan, CEO 1201 N Watson Road, State 140 Workplace Services Arlington, Texas 76006 2525 Wallmgwood, Building 5 (817) 633-7171 Austin, Texas 78746 (512) 328-1144 Operatlons/Admmmtratlon Ruby Richardson, Regional Director Texas HIV Connection 3327 S SW Loop 323 PAL Services Tyler, Texas 75701 3410 Far West Blvd, Suite 250 (903)509-3330 Austin, Texas 78731 (512) 343-9595 (800)343-3822 (800)448-1823 Cities w~th Subcontractor Afflh~te~ WAP, Inc has a comprehensive nationwide resource bank of affiliates and service providers which ~s continually screened for competence by counseling staff through personal interviews and other mvestlgahons (see Attachments, Tab 1) Afflhates are required to sign a contract with WAP, inc to provide counseling services Afflhate records are available for review by the City prior to execution of the contract Evaluation, counseling, and referral services will be conducted at the WAP, Inc facility or WAP, inc affihate facility in the closest proximity to the client or at a mutually agreeable alternative site accessible to the client and EAP staff Please refer to Attachment I for the names, locations, and qualifications of each affiliate for WAP, Inc Included in the hstmg is the mmlmum criteria for subcontracting with an affiliate C~l~o£Denton Pa~e 10 WAP, InE has offices which are easily accessible and convenient to all City work locations Each locahon serves as a barrier free environment, ensuring a neutral setting so that those employees coming for interviews are not identified as City employees Each office is secure and contains locked files to ensure confidenhahty of employee reformation m accordance with the Americans with Disability Act of 1990 and other applicable laws Free parking with adequate llghhng is available at each and every location Consultation WAP, Inc provides oversight and technical assistance including sample materials to the City m regard to the development of EAP policies, procedures, and practices, and recommends procedures and practices for EAP services appropriate to the City which meet national standards for EAPs Unhm~ted face-to-face and telephone consultation are provided to supervisory staff m regard to the development, unplementatlon, and maintenance of the EAP Direct supervrsory support rs provided whenever needed for employee interventions or other EAP-related activities Department of Transportation WAP, Inc will provide counselors qualified as Substance Abuse Professionals (SAPs) as defined by the Department of Transportation WAP spec,ahzes m prevention of and intervention on alcohol and other drug abuse by providing consultation, training, technical assistance, and counsehng WAP takes a comprehensive and holrst~c approach m m~hatmg and maintaining an effective workplace substance abuse prevention program and believes that assrstmg m the fostering of a workplace culture that is fully aware of the hazards of substance abuse and thereby more resistant to it, is core to sound provision of EAP services The followmg service features reflect this philosophy Consultation on Policy WAP, Inc will help the City meet all requirements for certification under the Drug-Free Workplace Act of 1988, and assist m compliance with Tx SB1 and U S Department of Transportahon regulations, with particular attention to workplace safety and substance abuse prevention Supervisor Training The Omnibus Transportation Employee Testing Act of 1991 rs part of Department of Trensportatton regulations and requires employers with supervisors of safety-senslhve employees to attend at least two hours of training on alcohol mrsuse, and drug abuse, and reasonable suspicion testing Training on drug-abuse and alcohol-rmsuse rs integrated throughout all parts of this module This workshop is designed to meet the specific requirements for DOT trammg as delineated by the operating administrations Supervisors will learn what to do when an employee has a problem that may involve substance abuse, including recognizing indicators, documenting behavior, taking preventative action, intervening/referring/reasonable suspicion, and remtegratmg a rehabilitated employee Training for supervisors not subject to DOT also covers the same substance abuse prevention and recognition methodologies Employee education Employee awareness of substance abuse will include facts on alcohol, drugs, stages of addiction, denial, enabling, and peer intervention Drug and alcohol abuse is a problem that crosses all social, racial, ethnic, and economic lmes Its unpact is seen m rrsmg cr~me, excessive business costs, higher health insurance costs, increased infant mortality rates, and increased family violence Participants will learn about the disease process of addiction, b~ochemical reactions within the brain during drug and alcohol use, and the differences between abuse and addlchon In addition, slides of C~t~ o£ L)enton Page 11 commonly abused drugs and their paraphernaha are shown for identification purposes Physical and behavioral effects are discussed m terms of a workplace setting Chent Services WAP, Inc wall provide a network of professional clinicians throughout the area for City employees, their spouses, dependents and rehrees City employees and their family members w~ll be offered counseling services which are m a convenient location and best meet their needs WAP, Inc provides retake, counseling, guidance, assessment, referral, crls~s intervention and follow-up serwces for employee participants, their spouses, dependents and retirees who are experiencing problems which may affect work performance and personal well- being Problems to be addressed may mclude, but are not lmuted to, the following areas · Family crms/plannmg · Compulsive gambling · Personal fmanclal management · Social services · Stress-related problem · Marital counseling · Divorce mediation · Legal counseling · Emotmnal and psychological disorders · Garnishment counsehng · Alcohol and substance abuse/dependency · Adolescent problems · Family eldercare · Pre-rehrement counseling · Vocataonal and work-related problems · Health-related problems · Literacy program referral · Disability-oriented services · Smoking cessation Case Mana_~ement / Follow-Up The WAP, Inc case management process ~s described as follows cases are staffed during the counsehng process Any obstacles, problems or changes m the client's situation hindering completion are processed The client's progress wall continue to be evaluated If unsatisfactory or if there are new developments, the treatment plan is reviewed and changes are made to facilitate a favorable client outcome Follow-up will occur after the completion of counseling to determine the status of the presenting problem, offer additional help if required and, when needed, provide appropriate assistance including referral The follow-up will consist of telephone contacts at one month, three months, six months and one year intervals If there are problems, these are processed and follow-up is continued until the chent case is deactivated Appropriate communication concerning case management and client progress will be shared with City management m accordance with the City's personnel policies and procedures, and will be subject to restrictions under applicable laws and regulations relating to client confidentiality In cases where the employees or family members self-refer mto the EAP, no mformatlon regardmg the contacts will be provided to the City except for blind statistical data included m the utilization reports 24-h0ur Telephone Servlce WAP, Inc has in place a comprehensive statewlde intake and referral system which prowdes callers with resources for all types of problems including emotional, financial, drug or alcohol-related, stress-related, marital, adolescent, family problems, and other distractive concerns that affect job performance or personal well-being The I&R telephone service is available 24-hours a day, 365-days a year Included ~s a toll-free client line for long d~stance calls, a toll-free TDD [me and Relay Texas are available for the hearing impaired WAP, Inc as also a member of the Alliance of Information and Referral Systems A toll-free (800), 24-hour teen helplme wall also be provided Ctt~ o£ Denton Page 12 Confident~allty WAP. Inc comphes with all state and federal confidentiality laws and lwnlts access to participants' files to clinical staff Unattended client files are locked at all tmaes Participants are encouraged to sign a release of confidential reformation for their supervisor when a supervisory referral is made to the EAP and when it is m the client's best interest to include the supervisor If a release is signed, the EAP counselor will contact the supervisor periodically to reform hun/her of the chent's cooperation and general progress, but wdl not provide specific reformation regardmg the type of the employee's problem, except as permitted by Public Law 93-282 and wnplementmg FPM Regulations Appropriate communlcahon concernmg case management and client progress will be shared with City management m accordance with the City's personnel pohcies and procedures, and subject to restrictions under applicable laws and regulahons relating to client confidentiality Again, in cases where the employees or family members self-refer mto *.he EAP, no mformatlon regardmg the contacts will be provided to the City except for blmd statistical data included m the utilization reports WAP, Inc has established and maintains a confidential record keeping system consistent with federal and state laws It mamtams the appropriate records to ensure effective case management, these records are coded and kept m a locked file In cases where employees are supervisory referrals, the reformation provided as limited to that described m the Rehablhtation Treatment section of this proposal In cases of self-referral, no mformahon will be prowded to management or any other parties without the written permission of the client except for blmd statistical data (Please note certam cases are required by law to be reported to appropriate agencies, such as child or elder abuse) All confidential client records are the property of WAP, Inc and will be maintained m the Austin office As mentioned previously, each location serves as a barrier free environment, ensuring a neutral and confidential settmg so that those employees or family members commg for interviews are not identified as City employees WAP, Inc and its staff will keep confidential all reformation provided by or concerning individual participants m the EAP, all reformation concerning the business of the City, the makeup of the City's systems and methods of automation, the City's financial affairs, its relations with the public and ~ts employees, as well as any other confxdentlal reformation so designated by the City or recexved by WAP, Inc m the course of performing services under the contract Any disclosures must have the express, written permission of the City This is followed m accordance with the Americans w~th Dmablhty Act of 1990 and other apphcable laws NCOA Workers Assistance Program, Inc comphes with, supports and conforms to EAPA standards and will comply with any NCQA standards that may apply specifically to Employee Assistance Programs PART C - EXPERIENCE Structure Workers Assistance Program, Inc (WAP, Inc ) is a nonprofit private corporation registered m the State of Texas It is a free-atandmg organization, headquartered m Austin, Texas, with branch offices m Tyler and Arlington and with affiliated offices in over 100 Texas cities WAP, Inc services are also provided m Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Louisiana, Missouri, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Pennsylvanm, South Carolina, CiO' o£ Denton Page 13 Tennessee and Washmgton DC WAP, Inc has the capacity to achvate networks for the provision of service anywhere m the United States with mm~mal lead tm3e WAP, Inc is totally mdependent with no fmanclal or organizational ties to any treatment hospital, corporation, or professional group The current total number of employees is fifty-five (55) See Attachments, Tab 10 for Organizational Structure Charts Workers Assistance Program, Inc (WAP, Inc ), created m 1977, specializes m the preventlon/mtervention of alcohol amd other drug abuse by provldmg trammg, technical assmtance, and counselmg services to hundreds of orgamzatlons throughout the nat~on As a nonprofit, Texas-based organization WAP, Inc has grown to become one of the largest and most respected regional employee assistance service providers m the country Other divisions mclude the Texas HIV Connection, Peer Assistance and Leadership Programs (PAL), and PALs m Commumty Service Since 1977, WAP, Inc has forged a remarkable track record of success admmlstratmg a variety of multi- dlsclplmary community service programs Exemplary customer service has been the keynote of that success and the foundahon for an over 90% retention rate durmg twenty-plus years of operation WAP, Inc is a nonprofit corporation whose mission is to provide programs and services that promote optnmal levels of mdrvidual and organizational effectiveness Currently m its twenty-first year of successful operation, it serves over 225 organizations and covers over 504,187 workers and their family members WAP, Inc has experience servmg a variety of companies, state agencies, educational mshtuhons, and workplace settmgs See Attachments, Tab 11 for a hst of Active Programs A list of program references that mclude name, address and telephone number ~s provided m Attachments, Tab 12 Because WAP, Inc is completely mdependent of any direct or redirect ties with a treatment hospital or other treatment provider, it can guarantee a professional evaluation and referral process free from any potential confhct-of-mterest WAP, Inc has never denied client services to any employee or dependent, notwlthstandmg the existing contractual lnnlts and conditions on client services with a contractor, and pledges to contmue this tradlhon with City of Denton WAP, Inc has been a member of the Employee Assistance Professionals Association (EAPA) for over eleven years EAPA, formerly the Assoclahon of Labor-Management Admmlstrators and Consultants on Alcohohsm (ALMACA), is the oldest and largest EAP professional organization m the United States and is currently revolved m certlfymg providers of EAP services WAP, Inc's CEO, Terrence Cowan, currently serves on EAPA's National Standards Committee WAP, Inc's Director of Busmess Development, Pack Dmlman, currently serves on EAPA's State Legislative & Public Policy Committee F~nancial Information Yearly financial audits are performed by an outside audit agency (see Attachments, Tab 13 for current Financial Statement) Web S!te Workers Assistance Program, Inc is proud to mention that we have a web site, and we welcome the City of Denton to explore it at wap corn C~tyo£L~enton Page 14 PART III - COST WAP, Inc will provide the EAP serwces listed m this proposal for *$17 04 per employee per year (1-5 sessions) Th~s includes all the program support services above and up to five face to face counseling sessions per participant per contract year *$26 04 per employee per year (1-5 sessions) Tins includes all the program support services above, up to five face to face counsehng sessaons per part~apant per contract year, and the addition of managed care services whereto the EAP serves as gate-keeper for all mental health benefits Enhanced services can be prowded for an addlhonal amount *Comprehensive Child Care $3 00 per employee per year *Comprehensive Elder .Care $3 00 per employee per year *LawPhone $2 40 per employee per year These rates are guaranteed not to increase 25% overall WAP, Inc has never increased the cost of an existing contract WAP, Inc will not recur any addlhonal costs which m turn would be passed on to the City for the operation as the EAP provider If WAP, Inc has performed m a manner satisfactory to the City of Denton, the City Manager or ins designated representahve may extend the contract by one-year periods for up to three (3) additional years beginning at the conclusion of the initial one-year contract by signing of an extension agreement Either party may terminate this contract with a ninety (90) day written notice to the other party prior to the termination date Customer satlsfactton, as is the case with all WAP, Inc contracts, will ultimately determine the length of the relahonshlp Thank you for the opportunity to present this proposal. City o£ Denton Page 15 Sample Management Repo~ I nformational Material Policy & Procedures Program Evaluation Proof of Insurance Vitae Staff Credentials Client Referral Data / Organiz~ Active Programs __~ References __~ Financial Statement ATTACHMENT Affiliate Information/Minimum Criteria Checklist Affzhate Name Agency Name [] Masters Level and licensed/certified as a psychologist, social worker or professional counselor [] Certified or Licensed as an Alcohol/Drug Abuse Counselor [] CEAP (Certified Employee Assistance Professional) [] A mlmmum of three years direct counsehn~ experience [] Special tralmng and/or knowledge m problem assessment/evaluabon [] Specml training and/or knowledge in chemical dependency dynamics [] Knowledge and assessment of area commumty resources (Items recewed w~ll be checked) [] apphcatlon [] resume [] *hcense(s), credential(s) [] degree(s) (Masters, Doctorate, etc ) [] *insurance (liability of $1 million or more) [] 1st reference [] 2nd reference *An ttera w~ll not be checked ~f ~t has expired, and more current mformat~on ~s needed afl info/min qual i~st 3/3/98/AJ PROPRIETARY INFORMATION Workers Assistance Program, Inc. Natlonw,de Affiliates Cayucos · Sum~ko Kusumoto, LCSW, BCE · Rosla Hocker, LPC Carritos ALABAMA · Sandra Lynn-Fulcher, M Ed, CEAP Birmingham Culvar City · Ga~l Sharp, LPC · Lo~s Schunk, PhD, MFCC, PA ARIZONA Cupertino · Maflene Albert, M A, MFCC Glendale · Stephen D Miller, LMSW Cypress · Sandra Lynn-Fulcher, M Ed, CEAP ·Laural A Timarac, CISW, ACSW Peoria E1 Segundo · Lo~s Schunk, PhD, MFCC, PA ·Laural A T~marac, ClSW, ACSW Phoenix Elk Grove · Florence Gainer · Stephen D Miller, LMSW Employee Health Plus · Laurel A T~marac, ClSW, ACSW Encino Tempe · Terry Jay Hottman, LCSW, LMFCC ·Laural A Timarac, CISW, ACSW · John Derensk~, MA, MFCT Personal Development Center Assoc ARKANSAS ·GIona P~nes, MA, MFCC Farmlngton Personal Development Center Assoc · Sung Boon Klm, M$SW, LCSW · Karen Kenney, PhD Lincoln Personal Development Center Assoc · Sung Boon Klm, MSSW, LCSW Fullarton Rogers · Sandra Lynn Fulcher, M Ed, CEAP · Sung Boon K~m, MSSW, LCSW Gait Sprlndale · Florence Ga~ner Employee Health Plus · Sung Boon K~m, MSSW, LCSW Irvlne ~ · Jaye Ruth Levy, LMSW, ACSW Atascadero LaPalna · Sum~ko Kusumoto, LCSW, BCE · Sa~ndra Lynn Fulcher, M Ed, CEAP Bakersfield Long Beach · Edmond A Mortensen, LMSW · Gary G Bruno, PhD, LMSW Berkeley · Sendrs Lynn Fulcher, M Ed CEAP · Martha We~nste~n Knobler, MFCC Los Angeles Buena Park · Grace White, LMSW · Sandra LynmFuloher, M Ed, CEAP Los Angles Burlingame ·Glona P~nes, MA, MFCC · Jan E Perry, LMSW, ACSW Personal Development Center Assoc 7/6/98 Workers Assistance Program, Inc Page 1 PROPRIETARY INFORMAl'ION Workers Assistance Program, Inc. Natfonwide Affiliates Los Osos · Gloria P~nes, MA, MFCC · Sum~ko Kusumoto, LCSW, BCE Personal Development Center Assoc Manhattan Beach · Karen Kenney, PhD Personal Development Center Assoc · Lois Schunk, PhD, MFCC, PA Temecula Morro Bay · Jody A Porter, PhD · Sum~ko Kusumoto, LCSW, BCE Apple Psychological Center Oakland Torrance · Martha Weinstem Knobler, MFCC · Lo~s Schunk, PhD, MFCC, PA Pale Alto Tustln · Marl·ne Albert, M A, MFCC · Jays Ruth Levy, LMSW, ACSW Sacramento Van Nuys · Florence Gainer · Terry Jay Hottman, LCSW, LMFCC Employee Health Plus Woodland Hills San Juan Caplstreno · John Derenskl, MA, MFCT · Richard Lapp~n, LMSW Personal Development Center Assoc San Luls Oblapo · Glens P~nes, MA, MFCC · Sumlko Kusumoto, LCSW, BCE Personal Development Center Assoc Santa Ana · Karen Kenney, PhD Personal Development Center Assoc · Jays Ruth Levy, LMSW, ACSW Santa Clara Boulder · Marl·ne Albert, M A, MFCC · Michael Cugmi, LPC, NCAC II, ADC Santa Clarita Valley Denver · John Derenskl, MA, MFCT · Stephen J Westra, MA, LPC, CAC III Personal Development Center Assoc Sherman · M~chaelCugm~, LPC, NCAC II ADC · Karen Kenney, PhD Ft Collins Personal Development Center Assoc · Michael Cugln~, LPC, NCAC II, ADC Sherman Oaks Longmount · Terry Jay Hottman, LCSW, LMFCC · Michael Cugmt, LPC, NCAC II, ADC · John Dersnsk~, MA, MFCT Personal Development Center Assoc Lev·land · Gloria Pines, MA, MFCC · M~chael Cugmi, LPC, NCAC I1, ADC Personal Development Center Assoc Westminster South Bay Area · Stephen J Westra, MA, LPC, CAC Ill · Lois Schunk, PhD, MFCC, PA ~ Sunnyvale Booa Raton · Marl·ne Albert, M A, MFCC ~, Linde Berhn, PsyD Tarzana The Center for Psychologioal Services · Tern/Jay Hottman, LCSW, LMFCC Brandon · Rebecca Truluck, M A, LMHC 7/6/98 Workers Asmstance Program Inc Page 2 PROPRIETARY INFORMATION Workers Assmtance Program, Inc Nationwide Affiliates Clearwa tar A tlsn ta · Rebecca Truluck, M A, LMHC · Larry Schulman, LMSW Atlanta Professional Counsehng Cent Cocoa Buckhesd · Jon N Peters0n, CAC, CEAP Human Resoume Healthcare Group · Larry Schulman, LMSW Atlanta Professional Counseling Cent Coral Springs Marietta ·Llnda Berlin, PsyD The Center for Psychotogical Services · Larry Schulman, LMSW Atlanta Professional Counseling Cent Deerfleld Rlvedale · L~nda Newman, LCSW · Larry Schulman, LMSW Fort Lauderdsla Atlanta Professmnal Counsehng Cent ·bnde Newman, LCSW Riverside Melbourne · LarrySchulman LMSW Atlanta Professtonal Counsehng Cent · Jori N Paterson, CAC, CEAP Human Resource Healthcare Group I L LIN OI S Mltland Champaign · Gerard P Kinzler, LMSW, BCD, CEAP · Pat Ray, LMSW The EAP Group Pre,ne Center Heath Center Orlando Chicago · Gerard P Kinzler, LMSW, BCD, CEAP * Amh~e Clegg, LMSW, CADAC The EAP Group Danville Palm Bay · Pat Ray, LMSW · Jori N Paterson, CAC, CEAP Pre,ne Center Heath Center Human Resoume Healthcare Group Georgetown Palm Harbor ,, Pat Ray, LMSW · Rebecca Truluck, M A, LMHC Prairie Center Heath Center Plant City Gibson City · Rebecca Truluck, M A, LMHC · Ann Pratt, LCSW Tampa Homewood · Rebecca Truluck, M A, LMHC · Amh~e Clegg, LMSW, CADAC · Betty Bennett, LCSW Hoopeston Tarpon SPrings · Pat Ray, LMSW Praine Center Heath Center · Rebecca Truluck, M A, LMHC Melvin Winter Park · Ann Pratt, LCSW · Gerard P K~nzler, LMSW, BCD, CEAP Normal The EAP Group · Ann Pratt, LCSW GEORGIA Alpharetta Rantoul · Larry Schulman, LMSW · Pat Ray, LMSW Prairie Center Heath Center Atlanta Professional Counsshng Cent 7/6/98 Workers Assistance Program, Inc Page 3 PROPRIETARY INFORMATION Workers Ass,stance Program, Inc. Nationwide Affiliates Saybrook * Allyson Tomk~ns, [.PC · Ann Pratt, LCSW Connectmns Counseling Canter Urbana Kenner · Pat Ray, LMSW · Debts Nam~sa, ACSW, BCD, BCSW Prairie Center Heath Center Counseling & Counsultation Center Iowa LaFayette Dee Moinee · Kenneth Benedik, LPC · Barbara J Allen, LMHC, CEAP Lake Charles Pediatncs and Adolescent Medicine, P C · Candle Nichols, MA, LPC, NCC · Chuck J Brown, LSW Family & Youth Counseling Agency Pediatncs and Adolescent Med~mne, P C Mandeville · Janice B Lane, MA, ADC II · Allyson Tomklns, LPC Pedlatncs and Adolescent Medicine, P C Conne(=tions Counseling Center K S Metalrle Csney · Debra Nam~sa, ACSW, BCD, BCSW · Rosalie Spnnger, LSCW Counseling & Counsultation Center · Allyson Tomkms, LPC Cherryvale Connections Counsehng Center · Rosahe Springer, LSCW Monroe Coffeyvllle · M~chael J Cappel, BCSW · Rosahe Spnnger, LSCW Natchitochee Independence · Alexa Boy·rte, BCSW, ACSW · Rosalie Springer, LSCW Topeka New Orleans · Debra Nam~sa, ACSW, BCD, BCSW · Carol Baumann, LSCSW Counseling & Counsultatlon Center ~ · Allyson Tomkins, LPC Baton Rouge Connections Counsehng Center · Renee M Dole, BCSW, BCD Port Allen · Renee M Dole, BCSW, BCD · Don M Plaisance, BCSW, CEAP & Asso Sunshine EAP Shreveport Covington · Carol· Pruett, BCSW, ACSW · Debts Nam~as, ACSW, BCD, BCSW Slid·Il Counsahng & Counsultatmn Center · Allyson Tomk~ns, LPC · Allyson Tomkms, LPC Connecbons Counsehng Center Connections Counsaling Center Gonzales MISSOURI · Renee M Dole, BCSW, BCD Independence · Mary Lorton, PhD, LPC, CEAP Gretna Kansas City · Debra Namias, ACSW, BCD, BCSW Counsehng & Counsultat~on Center · Mary Lorton, PhD, LPC, CEAP Hammond Lawrence · Renee M Dole, BCSW, BCD · Mary Lorton, PhD, LPC, CEAP 7/6/98 Workers Assistance Program, rnc PROPRIETARY INFORMATION Page 4 Workers Assistance Program, Inc Nationwide Affiliates Overland Park Cortez · Mary Lorton, PhD, LPC, CEAP ,, L~ndaWlebe, LPCC ~ Durango · Dawd Johnson, LMSW, LISW, PhD Bordentowll New Honzons · Benjamin Blackson, LMSW, BSCW, BCD ·Linda Wiebe, LPCC ~ El Paso Alamogordo · Juan N Sosa, PhD · Juan N Sosa, PhD Farmlngton Albuquerque · Dawd Johnson, LMSW, LISW, PhD · F Robert Knox, LMSW, LISW, NBCC New Honzons Albuquerque Behavioral Health Assoc · L~nda W~ebe, LPCC · Mark A Fernegel, LCMHC, ATR Community L;ghthouse · Rebecca Jasper, MSW, LiSW · Raymond M Kopka, LMHC, LPC, Five Points CADAC, innerVisions · Jeannette Acqu~sto, MA, LMHC, LMFT · Jeannette Acqu;sto, MA, LMHC, LMFT Lee Cruces · Merry Guild, LPC · Juan N Sosa, PhD Las Lunas Aztec · Mere/Guild, LPC · Dawd Johnson, LMSW, LISW, PhD New Horizons Las Vegas ·Lmda Wlebe, LPCC · Carolyn Luna, MSN, CNAA · Rebecca Jasper, MSW, LISW Jordan Counseling Services Belen Los Alamos · F Robert Knox, LMSW, LISW, NBCC · Carolyn Luna, MSN, CNAA Albuquerque Behavioral Health Assoc Jordan Counsehng Serwces · MarkA Fernegel, LCMHC, ATR Los Lunes Community Lighthouse · F Robert Knox, LMSW, LISW, NBCC · Raymond M Kopka, LMHC, LPC, Albuquerque Behaworal Health Assoc CADAC, InnerV~s~ons Placltas Bernadlllo · F Robert Knox, LMSW, LISW, NBCC · Raymond M Kopka, LMHC, LPC, Albuquerque Behaworal Health Assoc CADAC, InnerVIs~oce Raton Bernellllo · Ehzabeth S Baer, LISW · F Robert Knox, LMSW, LISW, NBCC Albuquerque Behavioral Health Assoc Rio Rancho · Merry Guild, LPC · F Robert Knox, LMSW, LISW, NBCC Albuquerque Behavioral Health Assoc Bloomfield · MarkA Fernegel, LCMHC, ATR · Linde Wtebe, LPCC Community Lighthouse · Jeannette Acqu~sto, MA, LMHC, LMFT · Rebecca Jasper, MSW, LISW Page 5 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Workers Asmstance Program, Inc. Nationw,de Affiliates Santa Fe Del City · Carolyn Luna, MSN, CNAA · Denms B Butler, ICADC Jordan Counsehng Services Butler Counseling Servme Shlprock · George SuRer, MSW, LSW, LMFT · L~nda Wrsbe, LPCC Danlson · Rebecca Jasper, MSW, LISW · Joe Jackson, LMSW-ACP, LCDC, LMFT Silver City Jackson Counsehng Center · DonaG McGrath, LMSW Durant ~ · Joe Jackson, LMSW-ACP, LCDC, LMFT Jackson Counseling Center Bloomfield Edmond · J~m Garofallou, PhD · Eleanor C Porter, MSW, LCSW Montclslr Family Counseling Center · Jim Garofallou, PhD · Michael E K~rsner, LMFT Family Therapy Institute New York · Geo~e Su~ter, MSW, LSW, LMFT · Carol Lubetsky, LMSW E1 Reno · Jim Garofallou, PhD · Bert· Kelley, M Ed, MAC, CADC, ICADC NORTH CAROLINA Goodwell Greensboro · Kenneth Burton, MS · Nelson B Hodgklns, CEAP, NCC, CAC Employee Counsehng Associates, Inc Guymon ~ · Kenneth Burton, MS A toke Hartshorne · Jenny Rock, LCSW · Jenny Rock, LCSW Bethany Jsnks · Juha Gustafson, LCSW, LPC · V;cki Mayfleld, MEd, RN, LMFT · L~nda Cummings,LMSW, CADC Klowa Family Counseling Center, Inc · Jenny Rock, LCSW · FemilyCounseling Center, Inc McAIlister Judith Curry, PhD · Jenny Rock, LCSW · Charlotte Sanders, MSW, LCSW C-RMV Inc Midwest Blanchard · Jasquehne Hahn, LCSW · Denms B Butler, ICADC Butler Courts·brig Service · Family Counseling Center, Inc Steve Weston, LCSW Broken Arrow Midwest City · Julia Gustafson, LCSW, LPC · V;ck~ Mayfleld, MEd, RN, LMFT Choctaw · Eleanor C Porter, MSW, LCSW · Eleanor C Porter, MSW, LCSW Family Counsehng Center Famdy Counseling Center · Ron Marlett, LSW 7/6/98 Workers Assistance Program Inc PROPRIETARY INFORMATION Page 6 Workers Assistance Program, Inc Nationw,de Affiliates · Denms B Butler, ICADC · Jacquehne Hahn, LCSW Butler Counseling Sewme · Bert· Kelley, M Ed, MAC, CADC, ICADC · Eleanor C Porter, MSW, LCSW Family Counsslmg Center · L~nda Cumm~ngs,LMSW, CADC Family Counseling Center, Inc · Ron Marlett, LSW · Family Counseling Center, Inc · Denms B Butler, ICADC Judith Curry, PhD Butler Counsshng Service · George Su~ter, MSW, LSW, LMFT · Bette Kelley, M Ed, MAC, CADC, ICADC · Charlotte Sanders, MSW, LCSW · Linde Cummmgs,LMSW, CADC C-RMV Inc Family Counsehng Center, Inc Moore · Family Counseling Center, Inc · Eleanor C Porter, MSW, LCSW Judith Curry, PhD Famtly Counseling Center · Family Counseling Center, Inc · Denms B Butler, ICADC Steve Weston, LCSW Butler Couneehng Service · M~chael E K~rsner, LMFT ·Llnda Cummlngs,LMSW, CADC Family Therapy Instttute Family Counseling Center, Inc · George Suit·r, MSW, LSW, LMFT Mustang, Edmond, Piedmont, Wart Acres, · Charlotte Sanders, MBW, LCSW · Charlotte Sanders, MBW, LCSW C-RMV Inc C RMV Inc Optima Mustang· · Kenneth Burton, MS · Bette Kelley, M Ed, MAC, CADC, ICADC Owaeso Norman · Julia Gustafson, LCSW, LPC · Vtck~ Mayfleld, MEd, RN, LMFT Purcell · Jacquehne Hahn, LCSW · Michael E K~rsner, LMFT Family Therapy Instttute · Eleanor C Porter, MSW, LCSW San Springs Family Counseling Center · Julia Gustafson, LCSW LPC · Ron Marlett, LSW Sapulpa · Denms B Butler, ICADC · Juha Gustafson, LCSW, LPC Butler Counseling Service ·Lmda Cummlngs,LMSW, CADC Shawnee Family Counsslmg Center, Inc · M~chael E K~rsner, LMFT Family Therapy Institute · Family Counseling Center, Inc Judith Curry, PhD Spencer · Michael E Kirsner, LMFT · Bette Kelley, M Ed, MAC, CADC, ICADC Family Therapy Institute Stuart · George Suit·r, MSW, LSW, LMFT · Jenny Rock, LCSW · Charlotte Sanders, MSW, LCSW Tulsa C-RMV Inc · Jackle Cleary, LPC, LMFT Oklahoma City · Juha Gustefson, LCSW, LPC · V~ck~ Mayfrsld, MEd, RN, LMFT · Roberta Marder, LSW Page 7 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Workers Assistance Program, Inc. Nationwide Affiliates Wilburton SD · Jenny Rock, LCSW Rock Valley Yukon * Cand~ce Cummings, LCSW-PIP · Bette Kelley, M Ed, MAC, CADC, ICADC Family Service, Inc ·Mtchasl E Kirsner, LMFT Sioux Falls Fam;ly Therapy Institute · Cand~ce Cummings, LCSW-PIP · Charlotte Sanders, MSW, LCSW Family Service, Inc C-RMV Inc ~ ~ Memphis Kltchener · Janet McCutchen, MA, CEAP · John Henderson, PhD CONCERN F_AP Interfaith Pastoral Counseling ~ London · Nell R Campbell, PhD, LMFT · Betty Fa;r, PhD & Associates Psychotherapy & Nursing Associates · Jack Harns, LMSW, LPC, LCDC, ~ CADAC, LMFT Portland · Eloy Vela, LMFT--Treatment Aasoc;atas of · Lone Bucoola, LPC, LMHC, CEAP Harlingen/McAIlen EASE · Ministry Counseling SIIvsrton Mr Steedman, LPC, CEAP · Lode Buccola, LPC, LMHC, CEAP · Johnny Mack Adams, LMSW-ACP EASE · L~llte S Campbell, LMSW-ACP Camden, NJ · Manon Frank, PhD, CEAP Professional Psychology Services Abllens Doylestown · Pastoral Care and Counseling Center Patrick Heard, LPC, LMFT · Marion Frank, PhD, CEAP Professional Psychology Services · Pastoral Care and Counseling Center Stephen W~lhs, LPC, LMFT Haddonflald · Pastoral Care and Counseling Center · Manon Frank, PhD, CEAP Hslao-Wen (Eumce) Moon, LPC, MMFT Professional Psychology Services Lancaster Albany · Pastoral Care and Counseling Canter · Jerry Shank, CEAP Patrick Heard, LPC, LMFT Family Services of Lancaster County · Josle Kelly, LPC, Kolnonla Counseling Penneauken, PA · Manon Frank, PhD, CEAP · Pastoral Care and Counseling Center Professional Psychology Services Stephen Willis, LPC, LMFT Philadelphia Aledo · Manon Frank, PhD, CEAP · Mary Ann Brown, LMSW-ACP, LPC Profeaslonal Psychology Services · Linde N Duncan, Ed D, LMFT, LPC Plymouth Meeting · Marion Frank, PhD, CEAP Profassional Psychology Services 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 8 Workers Assistance Program, Inc. Nationwide Affiliates Alice ·Leta Acker & Associates Lets Ack·r, MA, LPC, LMFT · Treatment Assomates of Corpus Chnsb Shirley Wolbnnk, LPC, LMFT · Deborah K Wathngton, PhD Amarillo Behaworal Consultants · Treatment Associates of Corpus Chnsfl James F~tzpatrlck, CADAC, LCDC · E~leen Murphy, LMSW-ACP · Treatment Associates of Corpus Chriet~ * Dr Kay· Renshaw, LPC, SWA, MHC, RSOTP Joanne Amold, CADAC, LCDC, CCGC · Pam Ackhn, LPC, LMFT · Treatment Associates, Inc Apnl A Webster, LCDC, CADAC, NCAC I · Don Horton, LPC, LCDC · Anthony (Tony) Montez, LPC · T~m Enevoldsen, LPC, LMFT, RPTS Tnmty Counseling Amarillo Behaworal Consultants Allef · Robyn Pru~tt, LMSW · Joyce Hartman, LMSW-ACP, CADAC Amanllo Behaworal Consultants Counseling & Psychotherapy Andrews Allen · R~chard L DuBo~s, LPC, CADAC, LCDC, LMFT · Diane P~pkln · Joan H Pace, LPC Alpine · Teresa "Sam" Guyton, LPC, LMFT, CODS, LCDC · Arthur D Graft, LMSW-ACP, ACSW · Ronald Meyer, D M~n, LMFT, LCDC · Bemadine Crewford, LPC, LMFT, LCDC Samaritan Counseling Center of West Texas Alto Angleton · Mark Sutton, M A, LPC · L~bby Fox McNamare, LMSW-ACP, LCDC · Natalie Murray, LPC · Juanda Morgan, LPC Learmng Lab, Inc · Patnc~a McNeese, LMSW-ACP, LCDC Alvin · Karan Pnce, MA, LPC, LMFT, ATR · Nancy LeFebvre, LPC Center for Personal and Fem~ly Growth · George Gnmes,LPC, LMFT, LCDC · Randy Brazzel, MA, LPC, LMFT · Karen Ganson - Hubbard, MEd, LMFT Center for Personal and Family Growth ·Gatl M V~el, LMSW-ACP, LMFT Anthony Center for personal and family Growth · Chnstme Nap~wock~, LMSW-ACP · Patnc~a McNeese, LMSW-ACP, LCDC · D~ana Duron-Cordell, LMSW ACP, LMFT, · K~mberlee Kyle, M ALPC LCDC, CCDS Center for Personal and Family Growth Arlington · George Gflmes,LPC, LMFT, LCDC · Workers Assistance Program, Inc · Karen Ganson - Hubbard, MEd, LMFT · Dawd Teed, ACSW, LMSW ACP Arnartllo · G Roth Donovan, LPC, LMFT, LCDC Ad~ngton Counseling Services · Sylvia McTague, LPC, LMFT · Nancy Nash, MA, LPC CCDS, LCDC · Cynthia Creswell, LCDC, NCAC II Cedar Place Counseling Center Amanllo Council on Nco & Drug Abuse · James E Musgrave, Jr, DMin, LMSW, LCDC, CADAC · Ned Creswell, MA, LCDC, CCDS Panhandle Council on Nco / Drag abuse * Roberts C Edwards, LMSW-ACP, LPC LMFT, CADAC, LCDC Page 9 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Workers Assistance Program, Inc. Nat,onw,de Affiliates · Steve Rem·Il, PhD · Colleen A Shaft·r, LMSW-ACP ·Enda Junkins, LMSW-ACP Counseling and Recovery Services · Stuart H Baum, LCDC · George Ruffin, LPC, LMFT, LCDC Center for Change, Development and Support · Scott A Harpst, LMSW-ACP,LMFT · Mans G V~llarreal, LPC · James H Miller, LMSW, MSW · Julian T Janes lit, LPC Vasquez & Assoc Mental Health Serv Workers Assistance Program, Inc · Pamela Malone, MA, LMSW- ACP, LCDC Athens · Jenesta Sturrup, MS, LMSW-ACP, RN · Rod Adelmen, MA, CADAC, LPC Kelman & Associates · Maria Guerra Dawson, LMSW-ACP The Guerra - Dawson Center for Counseling · Glenna M White, EdD, LPC, LMFT The Counseling Center · Maydelle Fason Aushn Career Associates · Marian Turbewlle H~cks, MEd LPC, LMFT · Terri O'Mara, LMSW-ACP · Wade E French, MA, LPC, LCDC, LMFT · Albert Bellard, LMSW-ACP · Sharon Kelman, MS, LPC Kelman & Aseomates · Karolyn Tybor, LPC, LMFT Professional Health Services of Wimbedey A tlan ta · Ann Wood, LMSW-ACP, LCDC · Betty Fear, PhD & Associates · Yvonne Fellers, LMSW ACP · Mlchelle McL~n, LPC Yvonne Fellers, Inc & Associates Austin · James Noel, LMSW-ACP, LMFT · Robert M Se~del, MSSW, LMSW-ACP · Juana C Antokoletz, PhD · Chris Barber, LMSW-ACP · Carol Cofer, LMSW-ACP, ACSW, LCDC · Carol Memll, LMSW-ACP · Kathy Grand·y, LMSW-ACP · Lonna Cenm, LPC, LCDC · Robert E Vance, PhD · EI;zabeth Davis, LPC · Deborah Lee Fox Marley, LMSW ACP · Judith Sikes, LMSW-ACP · Judith Reyes, LMSW-ACP · Barbara Shaw Alford, Ph D, LMFT Cedar Creek Associates · Ulysses (Mac) McLester, LMSW ACP, LCDC · Sharon B~schofshaueen, PhD, LMFT · Ron Stevenson, DDiv · Janet E Kautz, LMSW-ACP, LMFT Lighthouse Pastoral Counseling Center · Sara L Dumas, PhD · Dorothy L Green, LPC · Ileana C Corbelle, LMSW-ACP · Rebecca B Hayhurat, LMSW · Melba Vasquez, PhD · Catherine C Cogbum, LPC · T Tucker Glaser, LMSW-ACP · Robert M White, LMSW-ACP Cedar Creek Associates · Gins Brazzle, LMSW-ACP, CADAC, LCDC · Audrey Padorr, LMSW-ACP · Mary Beth Grimes, LMSW-ACP · Woody Hunter, LCDC, CEAP Counseling and Recovery Selvlces · Jam~e R Oliver, LMSW-ACP, CF. AP 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Page 10 Workere Ass,etance Program, Inc Nationwide Affiliates · Joan Marks, LMSW ACP · James E Musgrave, Jr, DM~n, LMSW, LCDC, CADAC Azle · Roberta C Edwards, LMSW-ACP, LPC · MaryAnn Brown, LMSW-ACP, LPC LMFT CADAC, LCDC · Carla F Gerber, MEd, LPC · T~ara A Box - Slaughter, PhD · Robin E Case LMSW ACP, LCDC, LMFT Belch Sprlnga Forest R~dge Counsehng · Judy Dunn, LPC · Enda Junkms, LMSW ACP Bandere · Mane G Villarreal, LPC · Patnc~a Bowles, LMSW-ACP, LCDC, RSOTP · Juhan T Janes Ill, LPC Baatrop Workers Assistance Program, Inc · Juha H~ckman, PhD & Associates Beevllle Bastrop Mental Health Assoc~atas · David McCa~g & Associates · Barbara Webb, MEd, LPC, LMFT, RPED Dawd McCaig, LMSW-ACP · Walter (Buzz) O'Connell, PhD · Manlou C We~r, LPC, LCDC, LMFT, MAC · Tern O'Mara, LMSW-ACP · James B Pfeiffer-LMSW ACP, LMFT, LCDC · Kathleen Moore, LPC · Karen Cabral, M A, LPC, LMFT Bay City Counsehng Assoclatas of San Antonio · Patty Spence, LPC · Glenda Hall Speegle, LMSW-ACP, LPC Dubo~s Psychologmal Chmc Wharton Counseling Services · Treatment Associates of Corpus Chnst~ · Patnc~a McNeese, LMSW-ACP, LCDC Shirley Wolbnnk, LPC, LMFT · Nancy LeFebvre, LPC · Treatment Associates of Corpus Chr~st~ · George Gnmea,LPC, LMFT, LCDC James F~tzpatnck, CADAC, LCDC · Treatment Associates of Corpus Chnsb · Karen Garlson Hubbard, MEd, LMFT Joanna Arnold, CADAC, LCDC, CCGC Baytown · Treatment Associates, lnc · Linde Snyder, LMSW-ACP, LPC Apnl A Webster, LCDC, CADAC, NCAC I La Porte Counsehng Center Bellelre · Mary Reagan Fdcke, MA, LPC · Gwendolyn Strong - Scott, LMSW-ACP, · Samuel D BIrkner, Ed D ACSW · Joyce Hartman, LMSW ACP, CADAC · Chnstme Proaser, LPC, LMFT, LCDC Counsehng & Psychotherapy · Lawrence H Traylor, MA, LPC Beaumont · Roger M Kendall, MEd, LPC · Bill Jack Davis, MA, LPC, LCDC, LMFT Social Work Servmea and Assoc~atas The Bridge Counsehng Center · Brad Hoover, MS, LPC, CCDS, LMFT · Jean Gonzales, LPC, LCDC Whole Person Counashng · Margaret "Sue" Echols, LPC · Prowlla Henderson - Scruggs, MEd, LMFT, LCDC, Bedford CADAC, NCAC II · GeorgeW Trew~tt, LPC, CADAC, LMFT · Carolyn F~nley, LCDC, ADC Trew~tt Counaehng & Asaomatas Crystal Clear Inc Outpatrsnt Treatment Program · Glona Kemp Shaml, LPC, LMFT, LCDC · James W Moss, LCDC, CADAC Crystal Clear Inc Outpatient Treatment Program · Jerome "Jerry" Mabh, PhD 7/6/98 Workers Assistance Program, Inc Page 11 PROPRIETARY INFORMATION Workers Assistance Program, Inc. Nationwide Affiliates Bellvllle Bo·rna · Kay Gregory, LPC, LMFT · Carmen Cortez Lewenthal, LPC, LMFT Family Resoume Center Bonhem · Larry Thomas, PhD, LPC, LCDC Family Resoume Center · William P Mory, EdD, LPC, LMFT, LCDC Belton · Rosanna (Rose) X Wehrman, LMSW-ACP, LCDC · Richard Walter Brunn, PhD, CCDS Booker · J~m REads, LMSW-ACP, LPC · Robin Faro·y, LPC Family Behaworal Health Associated · Charles H~II, EdD, LMSW-ACP, LPC, RSOTP Borger · Sylvia McTague, LPC, LMFT · Alice Anne Brunn, PhD · Lets Acker & Associates · Anne Everson, LPC Lets Ack·r, MA, LPC, LMFT Family Behavioral Health Associates · Deborah K Watlmgton, PhD · Janice H Glosson, LMSW-ACP, LMFT Amarillo Behaworal Consultants Professional Counseling Services · Jams Hunt, LPC · W Paul McLemors, LPC, LMFT, LCDC Adult and Adolescent Counseling Center · L~nda Olson, LPC · Associated Family Counselors · Don Horlon, LPC, LCDC Arthur Chup~k, LMSW-ACP, LPC, LMFT, LCDC · T~m Enevoldsen, LPC, LMFT, RPTS Big Spring Amarillo Behaworal Consultants · J St·van Roberts, LMSW-ACP, AA. CC · Robyn Prulrt, LMSW Associates m Counseling and Development Amarillo Behavioral Consultants · V~glnla "Gall" Zilai, LMSW ACP, CCD$ · Robin Famey, LPC · Joan H Pace, LPC Bowie · Teresa "Sam" Guyton, LPC, LMFT, CCD$, LCDC · ArthurJ Madden, MEd, LPC · Ronald Meyer, D M~n, LMFT, LCDC Arthur Madden & Assec Samaritan Counseling Center of West Texas · Stephanie Behnke Patton, LPC Blanco Arthur Madden & Assoc · Evalene McAfee, M A, LCDC · Naoma Clark, LPC Professional Health Saw,cas of W~mberley Arthur Madden & Assoc · Carol Merrill, LMSW ACP Brackettvllle · Ann-Jean·rte Marantmo, MEd, LPC · Daniel Chawra Jr, MA, LPC, LCDC · Carolyn F Colhoun, LMSW-ACP · Dorothy Whittle Reagan, MS, LPC Amistad Therapy Center Bo·rna Brady · Deborah Byrd, LMSW-ACP, LMFT, LCDC, CADAC, NCAC · William T Gustavus, LPC, LCDC, ADC-IIIcf · Leonor Gonzalez, LMSW-ACP Breckenrldge · Patnc~a Bowles, LMSW-ACP, LCDC, RSOTP · Josie Kelly, LPC, Koinonia Counseling · Larry Burson, LPC Brenham · Stephanle Ellis Ecke, LPC LCDC, MAC · Barbara Webb, MEd, LPC, LMFT, RPED · Kay Gregory, LPC, LMFT Family Resoume Center 7/6/98 Workers Assistance Program, Inc Page 12 PROPRIETARY INFORMATION Workers Assistance Program, Inc. Nationwide Affiliates · Gracteta Leon, MEd, LPC Buda · Mary Lovelldge, LPC, LCDC · Israel Najera, PhD Center for Counseling and Wellness Counseling & Consulting Serv~css · LarryThomss, PhD, LPC, LCDC · Trinidad (Tnnl) P Rodnguez, LPC, PA Family Resoume Center Buffalo · Debra M~lburn, LPC · Manan Turbewlle H~cks, MEd, LPC, LMFT Bridgeport Burl·son · Andre L Ray, LPC · Richard Maas, MA, LPC, LMFT Bronte · Connie Rafalledes, LPC · Bryan EIl~ott, LPC, LMFT Brownfleld Burnet · Judith Sikss, LMSW-ACP · West Texas Counsehng Sen/~ces Kimberly Cop·land, MA, LPC, LPA · Janet E Kautz, LMSW-ACP, LMFT Brownsville · Carolyn F Colhoun, LMSW-ACP · Howard Conk·y, MA, CADAC Family Conneotlon · Linde L Townsend, LPC, LMFT, RN Profsss~onal Counseling Sen/ice · Susan G And·r, PhD, CADAC Ander Behavioral Center Burton · Bias Cantu, LMSW-ACP · Mary Lovel~dge, LPC, LCDC Ander Behavioral Health Center for Counseling end Wellness Brownwood Caldwell · M~chael Qunell, LPC · Kay Gregory, LPC, LMFT Family Resource Center · W~ll~am T Gustavus, LPC, LCDC, ADC-IIIcf Cameron Brucevllle Eddy · Associated Family Counselors · W Paul McLemore, LPC, LMFT, LCDC She~la S Bem~ng, LMSW-ACP, LMFT Adult and Adolescent Counseling Center Canadian Bryan · Linde Olson, LPC · M~chael Russell, MA, LPC, LMFT Canadian, Llpscomb, Follett, Higglns · Rebecca Lo·hr·r, PhD, LPC · Robin Faro·y, LPC Center for Integrative Psychotherapy · Darlene Palmer, LPC, LMFT Canyon · Bets McSpadden, PhD · Sylvia McTague, LPC, LMFT · Leta Acker & Associates · Anna Satterfield - Jenkins, PhD, CEAP Leta Ack·r, MA, LPC, LMFT · Tom Gray, LCDC, NCAC I · Deborah K Wathngton, PhD Amarillo Behaworal Consultants · Dons Hi·bert, LPC · Dr Kay· Renshaw, LPC, SWA, MHC, RSOTP · Graclela Leon, MEd, LPC · T~m Enevoidsen, LPC, LMFT, RPTS · Larry Thomas, PhD, LPC, LCDC Amarillo Behavioral Consultants Family Resoume Center · Robyn Pru~tt, LMSW · Debra M~lbum, LPC Amarillo Behaworal Consultants 7/6/98 Workem Assistance Program, Inc Page 13 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nahonw~de Affiliates Canyon Lake · Ned Creswell, MA, LCDC, CCDS · Sandra A Eaves, LMSW ACP, LMFT, CCDS Panhandle Council on Alco / Drug abuse Carrollton Claude · Rom Talan, LPC · Sylvia McTague, LPC, LMFT · Gary M Carpenter, LMSW-ACP, LPC, LMFT Clear Lake · Karan Pnce, MA, LPC, LMFT, ATR · Diane Pipkin Center for Personal and Family Growth · Glen Hernngton, LPC, LMFT, LCDC, ASOTP · Linda Snyder, LMSW-ACP, LPC La Porte Counsehng Center · Zella Hams, PhD, LPC, LMFT · Ruben P Martinez, MA, LPC, LMFT · Karla B Ponder, LPC, LCDC · Randy Brazzel, MA, LPC, LMFT Center for Pemonal and Family Growth · Jane A Byers, LPC, LMFT, LCDC · Gall M V~el, LMSW-ACP, LMFT Cedar Hill Center for personal and family Growth · Clyde Hanks, PhD · Carol Johnson, MA, LPC, LMFT, CCDS Psychrstric Center of North Texas · Kenneth Rogers, MA, LPC Cedar · Christine Prosser, LPC, LMFT, LCDC · Kathy Grandey, LMSW-ACP · Deborah Lee Fox Marley, LMSW-ACP · Kimberlee Kyle, M ALPC Center for Personal and Family Growth ·Conme Curtiss, LMSW-ACP, LCDC, CADAC Clear Lake City · Chris Barber, LMSW-ACP · Mary Reagan Fncke, MA, LPC · Janet E Kautz, LMSW-ACP, LMFT Cleburna · Jam~e R Ohver, LMSW-ACP, CEAP · R~chard Maas, MA, LPC, LMFT Center ·Conme Rafa~ledes, LPC · Ray T Johnston, LMSW ACP Chappell Hill · Daniel "Dick" R Mart~n LPC, LMFT, CCDS · KayGragory, LPC, LMFT Cleveland Family Resoume Center · Samuel D B~rkner, Ed D Chlldrea$ · Ron Covey, Ph D,LPC, LMFT · Mark James, LMSW Cllnt Chlllicotha · Dam~an Maurs~ra, ACSW, LMSW-ACP, LMFT · Sue Ellen Davis, LPC Family Counsehng Center · Ke~th W~lson, LMSW-ACP, LMFT, LISW ClSCO · PamelaW~lson, LMSW-ACP, LMFT, LISW · Pastoral Care and Counsehng Center · Nancy A Joyce, LMSW-ACP Patdck Heard, LPC, LMFT Options for Self-Development · Pastoral Care and Counsehng Center Clute Stephen W~lhs, LPC, LMFT · Patric~a McNeese, LMSW-ACP, LCDC Clarendon · Cynthia Creswell, LCDC, NCAC II Amanllo Councd on Alco & Drug Abuse 7/6/98 Workers Ass~stence Program Inc Page 14 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates Coldsprlngs Conroe · Barbara J Flores, LMSW-ACP, CADAC, LCDC · Walter Y Qu~lano, PhD The Commonwealth Center Coleman · Bettina DeLong, LPC, LMFT, CCDS · Michael Ounell, LPC The Woodlands Group · W~lham T Gustavus, LPC, LCDC, ADC-IIIcf · Amta Plummer, LMSW-ACP · Pastoral Care and Counseling Center Hs~ao Wen (Eun~ce) Moon, LPC, MMFT · Gary Petty, PhD & Assoc~atss College Stetlotl North Belt Psychological Services · M~chsel Russell, MA, LPC, LMFT · Natalie Murray, LPC Leam~ng Lab, Inc · Rebecca Lo·hr·r, PhD, LPC · Thomas M Kozak, PhD Center for Integrative Psychotherapy Associated Mental Health Centers · Darlene Palmer, LPC, LMFT · Frank Armstrong, MAP LPC, LMFT · Bets McSpadden, PhD Cornerstone Mental Health Associates · B~II Jack Davis, MA, LPC, LCDC, LMFT · Anna Satterfleld - Jenkins, PhD, CEAP The Bndge Counseling Center · Tom Gray, LCDC, NCAC I · Barbara Hall, PhD · Barbara J Flores, LMSW-ACP, CADAC, LCDC · Dons H~ebert, LPC · Grac~ela Leon, MEd, LPC · Susan Burdock, LMSW-ACP Associated Mental Health Centers, PC · Larry Thomas, PhD, LPC, LCDC Cooper Family Resoume Center · Rosanna (Rose) X Wehrman, LMSW-ACP, LCDC · Debra M~lbum, LPC Cop·res Cove Colleyvllle · Anne Everson, LPC ·Glona Kemp Sham~, LPC, LMFT, LCDC Family Behaworal Health Associates Colin·snell Copperas Cove · Clark Psychological Consultation, PC · R~chard Walter Brunn, PhD, CCDS Stephanrs Miller, LPC · Jim REads, LMSW-ACP, LPC Columbus Family Behaworal Health Aseomated · Walker Counselll'lg Associates · Charles H~[I, EdD, LMSW-ACP, LPC, RSOTP Sharon Walker, PhD · Glenda Hall Spsegle, LMSW-ACP, LPC · Alice Anne Brunn, PhD Wharton Counsehng Serwces · Beth (Lucy) Pow·Il, LMSW-ACP, LCDC · Warren T Townsend, LMSW-ACP, LPC, LMFT Health R~sing Professional Counseling Service · L~nda LTownssnd, LPC, LMFT, RN Comanche Profsss~onal Counseling Service · W~ll~am T Gustavus, LPC, LCDC, ADC IIIcf · Susan E Edgar, LMSW ACP, LCDC, LMFT Commerce Profsss~onal Counseling Service · H Mac Walling, PhD · Janlse H Glosson, LMSW-ACP, LMFT Comstock Professional Counseling Services · Daniel ChavlraJr, MA, LPC, LCDC Corpus Christi · David McCalg & Associates Dawd McCa~g, LMSW-ACP 7/6/98 Workers Assistance Program, Inc Page 15 PROPRIETARY INFORMATION Workers Ass,stance Program, Inc Nationwide Affiliates · James B Pfe~ffer-LMSW-ACP, LMFT, LCDC · Juanda Morgan, LPC · Patty Spence, LPC Dubo~s Psychological Chn~c Croaby · Treatment Assoc~atss of Corpus Chnsh · Samuel D B~rkner, Ed D Shirley Wolbnnk, LPC, LMFT Crow·Il · Treatment Associates of Corpus Chr~sh · Sue Ellen Davis, LPC James Fitzpatrick, CADAC, LCDC Family Counseling Center · Treatment Associates of Corpus Chr~sb Crowley Joanna Arnold, CADAC, LCDC, CCGC · Richard Maas, MA, LPC, LMFT · Treatment Associates, Inc April A Webster, LCDC, CADAC, NCAC I · George Ruffin, LPC, LMFT, LCDC · Treatment Associates, Inc Center for Change, Development and Support Larry W Sutherland, LPC, LCDC Cuero · Anthony (Tony) Montez, LPC Trinity Counsehng · Patricrs Pomanc~, LPC Corrigan · V~rg~nta Ruschhaupt, MA, LPC · Debra Kathleen Burton, MA, LPC Deingerfleld The Counsehng Center of East Texas · Al McGInms, MS, LPC · Ronald Chumley, MEd, LPC Dalhart · Mark Sutton, M A, LPC · Jams Hunt, LPC · Dr Kay· Renshaw, LPC, SWA, MHC, RSOTP · Clark Psychologmal Consultabon, PC Frank~e Clark, PhD, RSOTP · Don Horton, LPC, LCDC · Clark Psychological Consultabon, P C Dallas Susan McCulley, LPC, LCDC · Kathryn Lynn, LMSW-ACP, LMFT · Juanda Morgan, LPC Kathryn Lynn & Assoc;ates · GeorgeW Trawl, LPC, CADAC, LMFT Corslcane Trew~tt Counseling & Assoc~atss · RodAdelman, MA, CADAC, LPC · Jack Scherschell, PhD, LPC, CADAC Kelman & Associates PACE Health Services · Sharon Kelman, MS, LPC · Rom Talan, LPC Kelman & Associates Cotulla · K Bernard Klein, LMSW-ACP · Dorothy Brundrett, LPC · Lynelle C Yingllng, PhD, LPC, LMFT Crockett J & L Human Systems Development · Deanna Kasten, LPC, CADAC · Richard Dupuy, PhD, LMFT, LCDC The Coping Canter, Inc · G Roth Donovan, LPC, LMFT, LCDC · Ray T Johnston, LMSW-ACP Arlington Counseling Services · Clyde Hanks, PhD · Mark Sutton, M A, LPC Psychiatric Canter of North Texas · Nancy Nssh, MA, LPC, CCDS, LCDC · Clark Psychological Consultation, PC Cedar Place Counseling Center Frankle Clark, PhD, RSOTP · V~ckl W Lerma, LPC, LMFT, CCDS · Clark Psychologmal Consultabon, P C Rosa Davis, LPC · Gene Ross, LMSW-ACP Gene Ross and Associates 7/6/98 Workers Assistance Program, Inc Page 16 PROPRIETARY INFORMATION Workers Asetstance Program, Inc Nationwide Affiliates · John J O'Bnen, LPC, LMFT, CCDS, CADAC · Rahna Sharp Redman, MA, CADAC, LCDC Sharp Focus Counsohng · James E Musgrave, Jr, DMin, LMSW, LCDC, CADAC · Glen Hernngton, LPC, LMFT, LCDC, ASOTP · Joanne E Sargent, MS, RN, CNS · Gary M Carpenter, LMSW-ACP, LPC, LMFT * Zella Harns PhD, LPC, LMFT · CRT Counseling and Resource Center The Road to Recovery · M~chelle Darnels, M Ed, LPC CCD Counseling, Inc · Jan Martin Dunn, PhD, LPC, LMFT Decauter · Julie N AIIbntton, LMSW-ACP, CCDS ·Andra L Ray, LPC · Enda Junk~ns, LMSW-ACP Deer Park · Sylvia Foladare, LMSW-ACP · Sharlene Johnson, MA, LCDC, SWA · Judy Dunn, LPC · Christine Prosser, LPC, LMFT, LCDC · R~chard Mallard, LPC Kathryn Lynn & Associates Del Rio · Madge Ruebel, LPC · Darnel Chawra Jr, MA, LPC, LCDC Downtown Counseling Assoc~atss · Dorothy Whittle Reagan, MS, LPC · V Renee Glgoux, LPC, LMFT, Amistad Therapy Center Kathryn Lynn and Associates Denlaon · Ann Meredith Todd, LCDC, ADC · Tonna Voss M~ller, MEd, LPC Addiction Counseling Assocrstss Sherman Famtly Counsehng Center · Martin Navarro, LCDC · Robert Beck, PhD Addictton Counseling Associates Sherman Psychological Services · W~lham E Conner, Jr, LCDC · Wtlham P Mory, EdD, LPC, LMFT, LCDC Add~ct~on Counsehng Assomates Denton · Albert W Merchant, LMSW-ACP · Ron~ Talan, LPC · John Slywka, LPC, LMFT Kathryn Lynn & Assomates · Susan McGraw, LMSW-ACP, LPC Counsehng & Socrsl Work Servmes · Karla B Ponder, LPC, LCDC · Gene Ross, LMSW-ACP Gene Ross and Associates · Jane A Byers, LPC, LMFT, LCDC · Rahna Sharp Redman, MA, CADAC, LCDC · Patnc~a Myers, LPC Sharp Focus Counseling Kathryn Lynn & Asssoiatss · Robert Harwell, LPC Dayton · Glen Hernngton, LPC, LMFT, LCDC, ASOTP · Samuel D Blrkner, Ed D De Soto · Zella Harns, PhD, LPC LMFT · Clyde Hanks, PhD Psychrstnc Center of North Texas · Andre L Ray, LPC · Rmhard Mallard, LPC · Pamela Hancock, LPC Kathryn Lynn & Assomatss Decatur · Karia B Ponder, LPC, LCDC · Susan McGraw, LMSW-ACP, LPC Counsehng & Social Work Services · Jane A Byers, LPC, LMFT, LCDC 7/6/98 Workers Assistance Program, Inc Page 17 PROPRIETARY INFORMATIOn! Workers Assistance Program, Inc Nationwide Affiliates · Miohelle Darnels, M Ed, LPC *, Beth (Lucy) Pow·Il, LMSW-ACP, LCDC CCD Counsehng, Inc Health Rising Devine · Carolyn F Colhoun, LMSW-ACP · Dorothy Brundrett, LPC Dumas · Melange E Me~er, LPC · Cynthfa Creswell, LCDC, NCAC II · Richard G Scott Amanllo Council on Alco & Drug Abuse Innovative Concepts · Janis Hunt, LPC Diboll · Dr Kay· Renshaw, LPC, SWA, MHC, RSOTP · Clark Psychological Consultation, PC Stephan~e Miller, LPC Dumea Dickinson · Don Horton, LPC, LCDC · Karen Price, MA, LPC, LMFT, ATR Duncanvllle Center for Personal and Family Growth · Clyde Hanks, PhD · Tony Mot·no, LPC Psychiatric Center of North Texas · Nancy Nash, MA, LPC, CCDS, LCDC · Randy Brazzel, MA, LPC, LMFT Center for Pemonal and Family Growth Cedar Place Counseling Center · Sylwa Foladare, LMSW-ACP · Sandra G Comwell, LPC, LMFT LCDC, CCDS Eagle Pass · Gall M Vi·l, LMSW-ACP, LMFT · Daniel Chawra Jr, MA, LPC, LCDC Center for personal and family Growth · Dorothy Whittle Reagan, MS, LPC · Sharlene Johnson, MA, LCDC, SWA Amietad Therepy Center · K~mberlee Kyle, M ALPC Eden Center for Personal and Family Growth · James (J~m) L Gonterman, LMSW-ACP · Sherry L Taylor, M A, LPC, LMFT, RN · J A (Tony) Contreras, PhD, LMFT DIIley Counsehng Associates · Dorothy Brundrett, LPC · Bryan EIIIott, LPC, LMFT Donne Edlnburg · Noel F Laurel, LMSW-ACP, CE. AP · Jessie Longona, MEd, LPC, LMFT Counsehng Associates · Bert D Lewne, PhD Driftwood · Steven J Zak, PhD, LMFT, LCDC, RSOT · Ann-Jean·rte Marantino, MEd, LPC · Noel F Laurel, LMSW-ACP, CEAP Dripping Springs Counsehng Associates · Colleen A Shaft·r, LMSW-ACP Counseling and Recovery Services Edna · Pamela Malone, MA, LMSW- ACP, LCDC · Glenda Hall Speegle, LMSW-ACP, LPC Wharton Counseling Services · Karolyn Tybor, LPC, LMFT · Virginia Ruschhaupt, MA, LPC Professional Health Servtces of W~mberley E1 Campo · Evalene McAfee, M A, LCDC Prefess~onal Health Services of W~mberley · Glenda Hall Speegle, LMSW-ACP, LPC Wharton Counseling Servk3es · Carol Merrill, LMSW ACP E1 Paso · Ann-Jean·tls Marantino, MEd, LPC · Prank Casbllo, LMSW, LPC Human Assistance Services 7/6/98 Workem Assistance Program, Inc Page 18 PROPRIETARY INFORMATION Workers Ass,stance Program, Inc Nationwide Affiliates · Dam~an Maure~ra, ACSW, LMSW-ACP, LMFT · Sharon Kelman, MS, LPC Kelman & Associates · Chnstme Napiwocka, LMSW ACP Floresvllle · R~chard Park, PhD, LMSW-ACP, LMFT, LCDC · Manlou C We~r, LPC, LCDC, LMFT, MAC · George Sutton, LMSW-ACP, LMFT, LISW · Karen Cabral, M A, LPC, LMFT · Ke~th W;Ison, LMSW-ACP, LMFT, LISW Counseling Associates of San Antonm · Melante E Meier, LPC · Pamela Wilson, LMSW-ACP, LMFT, LISW Flower Mound · D~ana Duron-Cordell, LMSW ACP, LMFT, LCDC, CCDS · Glen Hemngton, LPC, LMFT, LCDC, ASOTP · Nancy A Joyoe, LMSW-ACP Options for Self-Development · Zella Hams, PhD, LPC, LMFT Eldorado · James (J~m) L Gonterman, LMSW-ACP · Kada B Ponder, LPC, LCDC · J A (Tony) Contreras, PhD, LMFT Forney Counsehng Associates · Dawd M Caldwell, M A, LPC Electra · Barbara Brewer, EdD, LPC, LMFT Fort Stockton Elgin · Arthur D Graft, LMSW-ACP, ACSW · Julia Htckman, PhD & Associates · Mmhelle Huckaby, LPC Bastrop Mental Health Associates Fort Worth · Tern O'Mara, LMSW-ACP · George W Trew~t, LPC, CADAC, LMFT · Kathleen Moore, LPC Trew~tt Counsehng & Assocmtes Euless · MaryAnn Brown, LMSW ACP, LPC · George W Trewitt, LPC, CADAC, LMFT · Barbara J Moore, EdD, LPC, CCDS Trew~tt Counseling & Associates · Glona Kemp Shaml, LPC, LMFT, LCDC · Workers Assmtance Program, Inc · R~chard Maas, MA, LPC, LMFT · Dawd Teed, ACSW, LMSW-ACP · Suzzette M Shelton, CADAC, LCDC, RN · James E Musgrave, Jr, DMIn, LMSW, LCDC, CADAC The Healing Place · Jerome "Jerry" Mabh, PhD ·Enda Junkins, LMSW-ACP · Maria G Vlllarreal, LPC · Richard Maas, MA, LPC, LMFT Fabena · James E Musgrave, Jr, DMIn, LMSW, LCDC, CADAC · Dam~an Maureira, ACSW, LMSW-ACP, LMFT ·Roberta C Edwards, LMSW ACP, LPC · Kmth Wilson, LMSW ACP, LMFT, LISW LMFT, CADAC, LCDC · PamelaWiIson, LMSW-ACP, LMFT, LISW · Cads F Garber, MEd, LPC · Nancy A Joyce, LMSW-ACP · Merry Floyd, LMSW-ACP, LCDC Options for Self-Development · Steve Remell, PhO Fairfield · Manlyn D Anderson, LPC, LCDC LMFT · Rod Adelman, MA, CADAC, LPC CF. AP Kelman & Associates 7/6/98 Workers Assistance Program, Inc Page 19 PROPRIETARY INFORMATION Workers Assistance Program, Inc. Nationwide Affiliates · George Ruffin, LPC, LMFT, LCDC Ft Bend County Center for Change, Development and Support · Carolyn F~nley, LCDC, ADC · Lmda N Duncan, Ed D, LMFT, LPC Crystal Clear Inc Outpatient Treatment Program · Maria G Villarreal, LPC · James W Moss, LCDC, CADAC Crystal Clear Inc Outpatient Treatment Program Frankaton Ft Stockton · B~lhe S Hopson, LPC, LMFT, LCDC · Richard L DuBo;s, LPC, CADAC, LCDC, LMFT Fredericksburg · Bemadme Crawford, LPC, LMFT, LCDC · Patnc~a Bowles, LMSW-ACP, LCDC, RSOTP Ft Worth · Carolyn F Colhoun, LMSW-ACP · Julian T Janes III, LPC Fredrlckeb~lrg Workers Aos~stance Program, Inc · John Sterling, Ph D Galnasvllle Sterling Behavmral Health · Tonna Voss Miller, MEd, LPC · Larry Burson, LPC Sherman Family Counseling Center Freeport · Rahna Sharp Redman, MA, CADAC, LCDC Sharp Focus Counsehng · Patncla McNeese, LMSW-ACP, LCDC · W~lliam P Mory, EdD, LPC, LMFT, LCDC Frlendawood Galveston · Karen Price, MA, LPC, LMFT, ATR Center for Personal and Family Growth · Wctor N H~rsch, PhD & Associates · Karen Herz~k, LPC, LMFT · Tony Moreno, LPC · Sandra G Cornwall, LPC, LMFT · Randy Brazzel, MA, LPC, LMFT LCDC, CCDS Center for Personal and Family Growth · Dawd B Bowen, CADAC, LCDC · Ga~l M Vlsi, LMSW ACP, LMFT Pathways Wellness Center Center for personal and family Growth · Pat W~nters, LMSW-ACP, BCD · Carol Johnson, MA, LPC, LMFT, CCDS · Janet Thompson, LPC, LMFT · Kenneth Rogers, MA, LPC Center for Personal and Family Growth · Sharlene Johnson, MA, LCDC, SWA · Jeffrey G Power, LPC · K~mberiee Kyle, M ALPC · Sherry L Taylor, M A, LPC, LMFT, RN Center for Personal and Family Growth Garland Frisco · Kathryn Lynn, LMSW-ACP, LMFT · Tonna Voos Miller, MEd, LPC Kathryn Lynn & Associates Sherman Family Counsehng Center · K Bemard Klein, LMSW-ACP · D~ane Pipkin · Joanna E Sargent, MS, RN, CNS Frltch · Deborah K Watlington, PhD · D~ane Pipkin Amarillo Behavioral Consultants · Judy Dunn, LPC · T~m Enevoldsen, LPC, LMFT, RPTS · R~chard Mallard, LPC Amanllo Behaworal Consultants Kathryn Lynn & Associates · Robyn Pru~tt, LMSW · V Renee G~goux, LPC, LMFT, Amarillo Behavioral Consultants Kuthryn Lynn and Associates · Albert W Memhant, LMSW-ACP 7/6/98 Workers Assistance Program, Inc Page 20 PROPRIETARY INFORMATION Workers Assistance Program, Inc Nationwide Affiliates · John Slywka, LPC, LMFT GlenRose Kathryn Lynn & Associates · Pam Padget, LPC, LMFT, LCDC · Patncla Myers, LPC Goldthwalte Kathryn Lynn & Associates · L~nda L Townsend, LPC, LMFT, RN Gatesvllle Professional Counsehng Service · Associated Family Couneelom Gonzales B~II Bermng, LMSW-ACP, LPC, CADAC · Segu~n Fam~ty Institute · Anne Everson, LPC Jamce Hull, LMFT, RSOTP Family Behavioral Health Associates · Juha Hickman, PhD & Associates · Associated Family Courts·lorn Bastrop Mental Health Assoc~atas She~la S Beming, LMSW-ACP, LMFT · Patncla Pomarlch LPC · Warren T Townsend, LMSW-ACP, LPC, LMFT Profass~onal Counseling Sen/ice · Richard G Scott Innovative Concepts · L~nda L Townsend, LPC, LMFT, RN Profsss~onal Couneeling Serwce Gonzelez · Susan E Edgar, LMSW-ACP, LCDC, LMFT · Treatment Assoc~atas of Segum Professional Counseling Saw,ce Graham Galena Park * Sylwa H~ckey, CADAC, LCDC, CCGC · Mary Reagan Frick·, MA, LPC Young Co Alcohol & Drug Abuse Council Georgetown · Tom Cleary, LMSW-ACP, LMFT, LCDC ·Mana Guerra-Daweon, LMSW-ACP The Guerm- Dawson Center for Counssl~ng · Arthur J Madden, MEd, LPC · Connie Curt~se, LMSW-ACP, LCDC, CADAC Arthur Madden & Assoc ·Josle Kelly, LPC, Kolnon;a Counssl~ng ·Bemd (Bernie) Blank·, LMSW-ACP, LMFT · Stephanle Behnke Patton, LPC · Chns Barber, LMSW-ACP Arthur Madden & Assoc · Judith Slkas, LMSW-ACP · Naoma Clark, LPC Arthur Madden & Assoc · Janet E Kautz, LMSW-ACP, LMFT · Andre L Ray, LPC Georgetwon · Jamle R Oliver, LMSW-ACP, CEAP Granbury · Mary Ann Brown, LMSW-ACP, LPC Glddlngs · Julia H~ckman, PhD & Aasoc~atas ·Conme Rafa~ledas, LPC Bastrop Mental Health Assoc~atas · Pam Padget, LPC, LMFT, LCDC · BarbaraWebb, MEd, LPC, LMFT, RPED Grand Prairie · Barbara Shaw Alford, Ph D, LMFT · G Roth Donovan, LPC, LMFT, LCDC Cedar Creek Associates Arlington Counsehng Serv~cas GIImer Grandbury · C~nd~ Beck, CADAC, LCDC · L~nda N Duncan, Ed D, LMFT, LPC ·Wanda M Kennel, BS, LCDC, SWA Grapeland Glen Rose · Marian Turbev~lle - H~cks, MEd, LPC, LMFT · Darnel "Dick" R Martin, LPC, LMFT, CCDS · Clark Psychological Consultation, P C Rosa Davis, LPC 7/6/98 Workem Assistance Program, Inc Page 21 PROPRIETARY INFORMATIO~',t Workers Assistance Program, Inc. Nationw;de Affiliates Grapevine * Bias Cantu, LMSW-ACP · Glona Kemp Sham~, LPC, LMFT, LCDC Ander Behavioral Health · Glen Hernngton, LPC, LMFT, LCDC, ASOTP · Jessie Longona, MEd, LPC, LMFT · Bert D Lawns, PhD · Zella Hams, PhD, LPC, LMFT · Treatment Associates of Harl~ngen · Jane A Byers, LPC, LMFT, LCDC · Treatment Associates of McAIlen Greenville · Cheryl M Atherton, LMSW-ACP · Lynelle C Y~ngl~ng, PhD, LPC, LMFT Herrold J & L Human Systems Development · Sue Ellen Daws, LPC · Charles A Clemons, MA, LPC, LMFT Family Counseling Center Gro veton Hartley · Clark Psychological Consultation, P C · Jams Hunt, LPC Rosa Davis, LPC Haelet Hale Canter · Robert Harwell, LPC · West Texas Counseling Services Heerne K~mberly Cop·land, MA, LPC, LPA Hallattsvllle * Anna Satterf~eld - Jenkins, PhD, CEAP · Virginia Ruschhaupt, MA, LPC · Graclela Leon, MEd, LPC Helton City Helotes · George Ruffin, LPC, LMFT, LCDC · Leonor Gonzalez, LMSW-ACP Center for Change, Development and Support Hamphlll Hamilton · Clark Psychological Consultation, P C · William T Gustavus, LPC, LCDC, ADC IIIcf Susan McCullsy, LPC, LCDC Hardin Hemps teed · Samuel D Blrkner, Ed D · Kay Gregory, LPC, LMFT Family Resoume Center Harker Heights · Jean Gonzales, LPC, LCDC · Associated Family Counselors Whole Person Counseling Bill Beming, LMSW-ACP, LPC, CADAC · Lar~y Thomas, PhD, LPC, LCDC · J~m R Earls, LMSW-ACP, LPC Family Resource Center Family Behavioral Health Associated Henderson · Charles H~II, EdD, LMSW-ACP, LPC, RSOTP · B~ll~e S Hopson, LPC, LMFT, LCDC Hereford · Warren T Townsend, LMSW ACP, LPC, LMFT Professional Counseling Service · Sylwa McTague, LPC, LMFT · Susan E Edgar, LMSW-ACP, LCDC, LMFT · Dr Kay· Renshaw, LPC, SWA, MHC, RSOTP Professional Counseling Service HIIghlandVIIlege · Janlce H Glosson, LMSW-ACP, LMFT Professional Counsehng Services ·Kada S Ponder, LPC, LCDC Harllngen HIIIsboro · Susan G And·r, PhD, CADAC Ander Behaworal Center · R~chard Walter Brunn, PhD, CCDS Page 22 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORM '~'~ Workers Assistance Program, Inc Nationwide Affiliates Hltchcock · Mane D Senegal, MEd, LPC, NCC · Sandra G Comwell, LPC, LMFT · Augusbne Gonzales, LCDC, CADAC LCDC CCDS Odyssey House Hitchock · Joyce Hartman, LMSW-ACP, CADAC · Tony Morsno, LPC Counsehng & Psychotherapy Hondo · Walker Counsehng Assomates Sharon Walker, PhD · R~chard G Scott Innovabve Concepts · Carol Johnson, MA, LPC, LMFT, CCDS Honey Groave · Mary Reagan Frick·, MA, LPC · Rosanna (Rose) X Wehn'nan, LMSW ACP, LCDC · Clotle Wayland, LMSW-ACP, LCDC Hope · Lawrence H Traylor, MA, LPC · Betty Fear, PhD & Associates · L~nda Butterworth, LPC, LMFT · Yvonne Fellers, LMSW-ACP Yvonne Fellers, Inc & Assocrstes · Phylhs Butsch, MA, LPC Houston · Bill Jack Daws, MA, LPC, LCDC, LMFT · Gwendolyn Strong - Scoff, LMSW-ACP, The Bndge Counseling Center ACSW · Barbara Hatl, PhD · Mary Ann Wolinsky, LMSW-ACP · Cheryl Bennett, LMSW-ACP Mary Ann Wolinsky & Associates · Jean Gonzales, LPC, LCDC · Beffina DeLong, LPC, LMFT, CCDS Whole Person Counseling The Woodlands Group · Kenneth Rogers, MA, LPC · V~ctor N H~rsch, PhD & Associates · Prowlla Henderson - Scruggs, MEd, LMFT, LCDC, · Gary Petty, PhD & Associates CADAC, NCAC II North Belt Psychological Services · Joseph Bak, PhD · Lakshm~ (Jo) V~swanathan, PhD, LMSW-ACP Associated Mental Health Centers · Ruth Rosin·s, LMSW-ACP · Sharlene Johnson, MA, LCDC, SWA · Karsn Pnce, MA, LPC, LMFT, ATR · Eva Szego, LPC, LMFT, CADAC Center for Personal and Family Growth Los Colores · Thorcas M Kozak, PhD · K~mberlee Kyle, M ALPC Associated Mental Health Centers Center for Personal and Famdy Growth · John Garlock, PhD, LPC, CADAC · Janet Thompson, LPC, LMFT The Family Resource Center Center for Personal and Family Growth · Barbara J Abramow~tz, LPC, LCDC, LMFT · Jeffrey G Power, LPC Center for Creative Resources · Carolyn F~nley, LCDC, ADC · Greg Kuras, LPC, LCDC, LMFT Crystal Clear Inc Outpatient Treatment Program Greg Kuras, LPC & Assomates · James W Moss, LCDC, CADAC · Ruben P Martin·z, MA, LPC, LMFT Crystal Clear Inc Outpatrsnt Treatment Program · Lancaster Practice Support · Karsn Herztk, LPC, LMFT Betty Roe, LPC · Deborah A Young, LMSW-ACP · Randy Brazzel, MA, LPC, LMFT Center for Personal and Family Growth · Susan Burdock, LMSW-ACP · Gall M Vi·l, LMSW-ACP, LMFT Associated Mental Health Centers, PC Center for personal and family Growth 7/6/98 Workers Assistance Program, Inc Page 23 PROPRIETARY INFORMATIGN Workers Assistance Program, Inc Nationwide Affiliates Huffman Irssn · Lancaster Practice Support · M~chelle Huckaby, LPC Betty Roe, LPC Humble Irving · Natahe Murray, LPC · Jack Scherschell, PhD, LPC, CADAC Learning Lab, Inc PACE Health Services · Lancaster Practice Support · Nancy Nash, MA, LPC, CCDS, LCDC Sin·ad Lancaster, LMSW-ACP Cedar Place Counseling Center · Robin E Case LMSW-ACP, LCDC _MFT · L~nda Butterworth, LPC, LMFT Forest Ridge Counseling · Ron Covey, Ph D,LPC, LMFT · CRT Counseling and Resoume Center The Road to Recovery · Lancaster Practice Support Betty Roe, LPC · Ends Junkms, LMSW-ACP Huntsville · Albert W Merchant, LMSW ACP · Amta Plummer, LMSW-ACP Jscksboro · Andre L Ray, LPC · Frank Armstrong, MAP, LPC, LMFT Cornerstone Mental Health Associates Jackeonv#le · Richard Dupuy, PhD, LMFT, LCDC · James J Brown, LMSW-ACP, LPC, LCDC The Coping Center, Inc Trinriy Counseling Associates of East Texas · Bill Jack Davis, MA, LPC, LCDC, LMFT · Marian Turbevllle - Hicks, MEd, LPC, LMFT The Bridge Counsehng Center · S~llle S Hopson, LPC, LMFT, LCDC · BarbaraJ Flores, LMSW-ACP, CADAC, LCDC · Wade E French, MA, LPC, LCDC, LMFT · Grac~ela Leon, MEd, LPC · Debra M~lbum, LPC · Terry D Brown, MTh, MA, LMFT, LCDC Jasper Huret · Brad Hoover, MS, LPC, CCDS, LMFT · George W Trew~tt, LPC, CADAC, LMFT Traw~tt Counseling & Assoc~atas · Clark Psychological Consultation, PC Frank~e Clark, PhD, RSOTP · Glona Kemp Sham~, LPC LMFT, LCDC · Clark Psychological Consultation, P C · Workers Assistance Program, Inc Susan McCulley, LPC, LCDC · Jerome "Jerry" Mabh, PhD Johnson City · James E Musgrave, Jr, DM~n, LMSW, LCDC, CADAC · Larry Burson, LPC · Robin E Case LMSW-ACP, LCDC, LMFT · Judith S~kas, LMSW ACP Forest Ridge Counsehng · Carolyn F Colhoun, LMSW-ACP ·Enda Junkms, LMSW-ACP Joshua · Marilyn D Anderson, LPC, LCDC, LMFT ·Conme Rafa~ledas, LPC CF. AP Jourdanton · Julian T Janes Ill, LPC Workers Assistance Program, Inc · Melanie E Meier, LPC Ingleelde Kerns· City · James B Pfeiffer-LMSW-ACP, LMFT, LCDC · Manlou C Weir, LPC, LCDC, LMFT, MAC · Karen Cabral, M A, LPC, LMFT Counseling Associates of San Antonio 7/6/98 Workers Assistance Program, Inc Page 24 PROPRIETARY INFORMAl'ION Workers Ass,stance Program, Inc Nationwide Affiliates Katy · Associated Family Counselors She~la S Bern;rig, LMSW ACP, LMFT · Barbara J Abramowitz, LPC, LCDC, LMFT Center for Creative Resources · Warren T Townsend, LMSW-ACP, LPC, LMFT Professional Counseling Service · Joseph Bak, PhD Associated Mental Health Centers ·Ltnda L Townsend, LPC, LMFT, RN Professional Counsehng Serwce Keller · Jamce H Glosson, LMSW-ACP, LMFT · Robert Harwell, LPC Professional Counseling Sen,;ces Ken·dy * Associated Family Counselors · Manlou C Weir, LPC, LCDC, LMFT, MAC Arthur Chup~k, LMSW-ACP, LPC, LMFT, LCDC · Karen Cabral, M A, LPC, LMFT Kingsville Counsehng Associates of San Antomo · Treatment Associates of Corpus Chnst~ Kennerd Shirley Wolbnnk, LPC, LMFT · Clark Psycholog;cal Consultation, PC · Treatment Associates of Corpus Chnst~ Stephan,· Miller, LPC James F~tzpatnck, CADAC, LCDC Kenney · Treatment Associates of Corpus Chnst[ Joanna Amold, CADAC, LCDC, CCGC · Mary Lovehdge, LPC, LCDC Center for Counseling and Wellness · Treatment Associates, Inc Kerrvllle Apnl A Webster, LCDC, CADAC, NCAC I · Deborah Byrd, LMSW-ACP, LMFT, LCDC, CADAC, NCAC · Anthony (Tony) Montez, LPC Trinity Counseling · John Sterlin{I, Ph D Sterhng Behavioral Health Klngwood · Natahe Murray, LPC · Patnc~a Bowles, LMBW-ACP, LCDC, RSOTP Learn;rig Lab, Inc · Larry Burson, LPC · Lancaster Pracbce Support S~nead Lancaster, LMSW-ACP · Fred R~chardson, LPC, LMFT, LCDC Treatment Associates of Kerrville · John Garlock, PhD, LPC, CADAC The Family Resoume Center · Nancy Amodei, PhD, CCDS Sterhng Behaworal Health · Jeffrey G Power, LPC KIIgore · Ron Covey, Ph D,LPC, LMFT · Terry D Brown, MTh, MA, LMFT, LCDC · Lancaster Practice Support Kill·an Betty Roe, LPC · Associated Family Counselors Kyle Bill Beming, LMSW-ACP, LPC, CADAC · Israel Najera, PhD · R~chard Waiter Brunn, PhD, CCDS Counsehng & Consulting Serwces · J~m REads, LMSW-ACP, LPC · Ins Week·, LPC Family Behavioral Health Associated · Tnnldad (Trml) P Rodnguez, LPC, PA · Chartes Bales, LMSW-ACP, LPC Woods Psychlatnc institute of Central Texas · Margaret P Glendmnmg, LPC · Charles H~II, EdD, LMSW-ACP, LPC, RSOTP · Ann-Jeanette Marantlno, MEd, LPC La Ferla · Ahce Anne Brunn, PhD · Cheryl M Atherton, LMSW-ACP · Anne Ever·on, LPC Family Behavioral Health Associates Page 25 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATION Workers Assistance Program, Inc Nahonwide Affiliates La Grange · Associated Family Counselors · Julia Hlckman, PhD & Associates Sheila S Bem~ng, LMSW-ACP, LMFT Bastrop Mental Health Associates · Warren T Townsend, LMSW-ACP, LPC, LMFT · Barbara Webb, MEd, LPC, LMFT, RPED Professional Counseling Service · Sara L Dumas, PhD · L;nda LTownsend, LPC, LMFT, RN Professional Counseling Service · Walter (Buzz) O'Connell, PhD · Susan E Edgar, LMSW-ACP, LCDC, LMFT · Walker Counseling Associates Professional Counseling Sen/~ce Sharon Walker, PhD Lancaster · Mary Lovel~dge, LPC, LCDC · Clyde Hanks, PhD Center for Counsshng and Wellness Psychiatric Center of North Texas · Terd O'Mara, LMSW-ACP Leredo · Kathleen Moore, LPC · Candelano Escam~lla, Jr, MA, LPC Professional Counsehng Center · Beth (Lucy) Pow·Il, LMSW-ACP, LCDC Health R~s~ng Les Cruces La Marque · Dam~an Maure~ra, ACSW, LMSW-ACP, LMFT · Tony Moreno, LPC · Chnst~ne Nap~wocki, LMSW-ACP · Sandra G Comwell, LPC, LMFT · George Sutton, LMSW-ACP, LMFT, LISW LCDC, CCDS · Ks;th W;Ison, LMSW-ACP, LMFT, LISW · Janet Thompson, LPC, LMFT Center for Personal and Family Growth · Pamela W~lson, LMSW-ACP, LMFT, LISW La Porte · D;ana Duron-Cordell, LMSW-ACP, LMFT, LCDC, CCDS · Linde Snyder, LMSW-ACP, LPC La Porte Counsehng Center · Nancy A Joyce, LMSW-ACP · Chttsbne Prosser, LPC, LMFT, LCDC Options for Self-Development League City Lake Jackson · Inteda~th Canng Mlnisterles · L~bby Fox McNamara, LMSW-ACP, LCDC · Karen Pnce, MA, LPC, LMFT, ATR · Duane Al¢orn, EdD Center for Personal and Family Growth His Love's Counseling · Ruben P Mart~nez, MA, LPC, LMFT · Patricla McNesse, LMSW ACP, LCDC · Randy Brazzel, MA, LPC, LMFT · Karan Gatlson - Hubbard, MEd, LMFT Center for Personal and Family Growth LeMarque · Gall M V~el, LMSW-ACP, LMFT · Sherry L Taylor, M A, LPC, LMFT, RN Center for personal and family Growth Lempasa · Carol Johnson, MA, LPC, LMFT, CCDS · Anne Everson, LPC · Kenneth Rogers, MA, LPC Family Behavioral Health Associates Lampases · Sharlene Johnson, MA, LCDC, SWA · Associated Fam;ly Counselors · K~mberlee Kyle, M ALPC B;II Beming, LMSW-ACP, LPC, CADAC Center for Personal and Family Growth · J~m REads, LMSW-ACP, LPC · Janet Thompson, LPC, LMFT Family Behavioral Health Associated Center for Personal and Family Growth · Sherry L Taylor, M A, LPC, LMFT, RN 7/6/98 Workers Assistance Program, Inc Page 26 PROPRIETARY INFORil/IATIO Workers Assistance Program, Inc Nationwide Affihates Leander · Judith S~kes, LMSW-ACP · KathyGrandey, LMSW ACP Lockhart · Deborah Lee Fox Marley, LMSW-ACP · Wilham P Howard, PhD Cedar Creek Associates · Maria Guerra-Dawson, LMSW-ACP The Guerm - Dawson Center for Counsshng ·Stan Harlan MD~v, MEd, LPC, LMFT Cedar Creek Associates · Connie Cu~tiss, LMSW-ACP, LCDC, CADAC · Robert Hemdon, LMSW-ACP, LMFT · Bernd (Berm·) Blanks, LMSW-ACP, LMFT Cedar Creek Associates · Chns Barber, LMSW-ACP · Chnstme Chr~stner, PhD Cedar Creek Assoc;ates Levelland · InsWeeke, LPC · West Texas Counsehng Services K~mberly Copelecd, MA, LPC, LPA · Trimdad (Tr~m) P Rodnguez, LPC, PA Lewlsvllle · Margaret P Glend~nn~ng, LPC · Ron~ Talan, LPC · Barbara Shaw Alford, Ph D, LMFT · Gene Ross, LMSW-ACP Cedar Creek Associates Gene Ross and Associates Longvlew · Rahna Sharp Redman, MA, CADAC, LCDC · C~nd~ Beck, CADAC, LCDC Sharp Focus Counsehng ·Conme L Neunaber, LPC · Gary M Carpenter, LMSW-ACP, LPC, LMFT ·Wanda M Kennel, BS, LCDC, SWA · Glen Hernngton, LPC, LMFT, LCDC, ASOTP · Tern/D Brown, MTh, MA, LMFT, LCDC · Zella Hams, PhD, LPC, LMFT Lorenzo · Manbeth Dennis, PhD, LMFT · Karts B Ponder, LPC, LCDC Louise · Jane A Byers, LPC, LMFT, LCDC · Glands Hall Speegle, LMSW-ACP LPC Wharton Counsehng Services Liberty Lovelady · Samuel D Blrkner, Ed D · R~chard Dupuy, PhD, LMFT LCDC Liberty Hill The Coping Center, Inc · MaflaGuerra-Dawson, LMSW-ACP Lubbock The Guerra - Dawson Center for Counsehng · Cynthia Lianas, MEd, NCC, LPC, LMFT Livingston · Gwen Shaw, LMSW-ACP, LCDC, LMFT · Amta Plummer, LMSW-ACP · Manbeth Dennis, PhD, LMFT · Frank Armstrong, MAP, LPC, LMFT · West Texas Counseling Services Cornerstone Mental Health Assomates K~mberly Cop·land, MA, LPC, LPA · R~chard Dupuy, PhD, LMFT, LCDC · Harold A Jew·Il, PhD The Coping Center, Inc · June P~nkston, LMSW-ACP · Clark Psychological Consultation, PC Stephanrs Miller, LPC Lufkin Llano · Debm Kathleen Burton, MA, LPC The Counsehng Center of East Texas · John Sterling, Ph D Sterhng Behavioral Health · Ronald Chumley, MEd, LPC Page 27 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORI ATIO£ Workers Asststance Program, Inc. Nationwtde Affiliates · Ray T Johnston, LMSW-ACP Marshall · Mark Sutton, M A, LPC · C~ndi Beck, CADAC, LCDC · Beth R Porter, LMSW-ACP, ACSW, CEAP · Clark Psychological Consultation, PC Frankie Clark, PhD, RSOTP ·Conme L Neunaber, LPC · Clark Psychological Consultation P C Martlndale Susan McCulley, LPC, LCDC · Ins Weeks, LPC · Clark Psychological Consultation, P C Matagorda Rosa Daws, LPC · Nancy LeFebvrs, LPC · Juanda Morgan, LPC Mathla · Clark Psychological Consultahon, PC · James B Pfe~ffer-LMSW-ACP, LMFT, LCDC Stephanle M~ller, LPC McAIlen Lullng · Susan G And·r, PhD, CADAC · Margaret P Glend~nmng, LPC Ander Behavioral Center Lumberton · Bias Cantu, LMSW-ACP · Margaret "Sue" Echols, LPC Ander Behaworal Health Lytla · Jessie Longona, MEd, LPC, LMFT · Melanle E Meier, LPC · Bert D Lawns, PhD · R~chard G Scott · St·van J Zak, PhD, LMFT, LCDC, RSOT Innovative Concepts · Treatment Associates of McAIlen Madlaonvllle · Noel F Laurel, LMSW-ACP, CEAP · Debra Milburn, LPC Counseling Associates Malakoff · Bnan Dutrema~ne, M Ed, LPC · Sharon Kelman, MS, LPC McKInney Kelman & Associates · Tonna Voss Miller, MEd, LPC Mansfield Sherman Family Counseling Canter · George Ruffin, LPC, LMFT, LCDC · Jan Martin Dunn, PhD, LPC, LMFT Center for Change, Development and Support Marble Falls Marc·des · Judith SIkes, LMSW-ACP · Bert D Lawns, PhD · Sharon B~schofshausen, PhD, LMFT Mesquite · Kathryn Lynn, LMSW-ACP, LMFT · Janet E Kautz, LMSW-ACP, LMFT Kathryn Lynn & Associates · Carolyn F Colhoun, LMSW-ACP · Lynelle C Yinghng, PhD, LPC, LMFT Marfa J & L Human Systems Development · Joanna E Sargent, MS, RN, CNS · Semad~ne Crawford, LPC, LMFT, LCDC Marlin · CRT Counseling and Resource Center The Road to Recovery · R~chard Walter Brunn, PhD, CCDS · Judy Dunn, LPC · Alice Anne Brunn, PhD · V Renee Gigoux, LPC, LMFT, Kathryn Lynn and Assomates · Albert W Memhant, LMSW-ACP 7/6/98 Workers Ass,stance Program, Inc PROPRIETARY INFORMATIO ' Page 28 Workers Assistance Program, Inc Nationw,de Affiliates · John Stywka, LPC, LMFT Mount Pleasant Kathryn Lynn & Associates · H Mac Walling, PhD · Patrima Myers, LPC · Betty Fair, PhD & Associates Kathryn Lynn & Assocrstee Midland · Joyce White, LCDC, NCAC II, CTRT RN, MSN, images of Change, Inc · J St·van Roberts, LMSW-ACP, AACC Associates ~n Counseling and Development · Yvonne Fellers, LMSW ACP Yvonne Fellers, Inc & Associates · Richard L DuBois, LPC, CADAC, LCDC, LMFT · Richard Flournoy, PhD · Joan H Pace, LPC · Al McG~nms, MS, LPC · Teresa "Sam" Guyton, LPC, LMFT, CCDS, LCDC Mount Vernon · Tom Wynne, LMSW-ACP · Al McGmnls, MS, LPC Centers for Children & Families · Ronald Meyer, D Min, LMFT, LCDC Mt Vernon Samaritan Counseling Center of West Texas · Richard Floumoy, PhD Mlneola Murphy · Wade E French, MA, LPC, LCDC, LMFT · D~ane P~pk~n Mineral Wells Nacogdoches · MaryAnn Brown, LMSW-ACP, LPC · Debre Kathleen Burton, MA, LPC The Counseling Center of East Texas · T~ara A Box - Slaughter, PhD · Ronald Chumley, MEd, LPC · Daniel "Dick" R Martin, LPC, LMFT, CCDS · RayT Johnston, LMSW-ACP · Jos~e Kelly, LPC, Komonla Counseling · Mark Sutton, M A, LPC · Andra L Ray, LPC Mission · Juanda Morgan, LPC · Noel F Laurel, LMSW-ACP, CEAP Counseling Assocrstes · Clark Psychological Consultatmn, PC Missouri City Stephanm Miller, LPC · Joyce Hartman, LMSW-ACP, CADAC Nassau Bay Counsehng & Psychotherapy · Victor N H~rsch, PhD & Associates · Cheryl Bennett, LMSW-ACP Nevasota · Prowlla Henderson - Scruggs, MEd, LMFT, LCDC, · Grac~ela Leon, MEd, LPC CADAC, NCAC II · Debra M~Ibum, LPC · Carolyn Finley, LCDC, ADC Crystal Clear Inc Outpatient Treatment Program Nederland · James W Moss, LCDC, CADAC · Joan Lehman, LMFT Crystal Clear Inc Outpatient Treatment Program Christ~an Counseling Services Monahena · Margaret "Sue" Echols, LPC · R~chard L DuBo~s, LPC, CADAC, LCDC, LMFT New Braunfele Monohana · Segu[n Family Institute Jamce Hull, LMFT, RSOTP · Ronald Meyer, D Mm, LMFT, LCDC Samantan Counsehng Center of West Texas · Sandra A Eaves, LMSW-ACP, LMFT, CCDS · Carmen Cortez Lewenthal, LPC, LMFT 7/6/98 Workers Assistance Program, Inc Page 29 PROPRIETARY INFORMATIOnal Workers Ass,stance Program, Inc. Nationwide Affiliates · Treatment Associates of Segu~n Omaha · Israel Najera, PhD · Al McGinn~s, MS, LPC Counseling & Consulting Services Orange · Stephan~e Elhs Ecke, LPC, LCDC, MAC · Roger M Kendall, MEd, LPC · Iris Weeks, LPC Social Work Services and Associates · Trinidad ('rnn0 P Rodnguez, LPC, PA Palaclos · Nancy LeFebvre, LPC · Margaret P Glend;nnmg, LPC · George Gnmes, LPC, LMFT, LCDC · Barbara Shaw Alford, Ph D, LMFT Cedar Creek Associates Palestine · R;ohard G Scott · RodAdelman, MA, CADAC, LPC Innovative Concepts Kelman & Associates · R~chard Van Z~le, LMSW-ACP, LMFT · Glenna M White, EdD, LPC, LMFT The Counseling Center New Braunsfsls · James J Brown, LMSW-ACP, LPC, LCDC · Leonard R Kajs, LMSW-ACP Tnnity Counseling Associates of East Texas New Caney · Marian Turbev~lle - H~cks, MEd, LPC, LMFT · Lancaster Practme Suppod · B~llle S Hopson, LPC, LMFT, LCDC Betty Roe, LPC Nlxon · Wade E French, MA, LPC, LCDC, LMFT · Patricia Pomanc;, LPC · Sharon Kelman, MS, LPC Kelman & Associates Nolan villa · Carol Clark, PhD · Warren T Townsend, LMSW ACP, LPC, LMFT Professional Counsehng Service · Teny D Brown, MTh, MA, LMFT, LCDC North Rlohland Hills Pampa · David Teed, ACSW, LMSW-ACP · Sylvia McTague, LPC, LMFT · George Ruffin, LPC, LMFT, LCDC · Leta Acker & Associates Center for Change, Development and Support Leta Ack·r, MA, LPC, LMFT · Mana G Villarreal, LPC · Dr Kay· Renshaw, LPC, SWA, MHC, RSOTP Odam · Linda Olson, LPC · Treatment Associates of Corpus Chnstl · Don Horton, LPC, LCDC Shirley Wolbrink, LPC, LMFT Odessa * Robin Famey, LPC · J St·van Roberts, LMSW-ACP, AACC Associates ~n Counosl~ng and Development Panhandle · Richard L DuBois, LPC, CADAC, LCDC, LMFT · Linda Olson, LPC · Joan H Pace, LPC Paris · Randy L Cnttenden, PhD · Teresa "Sam" Guyton, LPC, LMFT, CCDS, LCDC · Rosanna (Rose) X Wehrman, LMSW-ACP, LCDC · Tom Wynne, LMSW-ACP Centare for Children & Families Paaadana · Ronald Meyer, D M~n, LMFT, LCDC · Karen Herz~k, LPC, LMFT Samantan Counseling Center of West Texas · Carol Johnson, MA, LPC, LMFT, CCDS 7/6/98 Workem Ass;stance Program Inc PROPRIETARY INFORMATIO Page 30 Workers Assistance Program, Inc Nationwide Affiliates · Mary Reagan Fflcke, MA, LPC · K Bernard Kle~n, LMSW-ACP · Cheryl Bennett, LMSW-ACP · Gary M Carpenter, LMSW-ACP, LPC, LMFT · Shaft·ne Johnson, MA, LCDC, SWA · CRT Counseling and Resource Center The Road to Recovery · Chnst~ne Prose·r, LPC, LMFT, LCDC · Albert W Merchant, LMSW-ACP · Ron Covey, Ph D,LPC, LMFT PI·scanlon Peerlsnd · Carmen Cortez Lewenthal, LPC, LMFT · Carol Johnson, MA, LPC, LMFT, CCDS · Melange E Me,er, LPC · Karen Ganson - Hubbard, MEd, LMFT · Stephame Elhs Ecke, LPC, LCDC, MAC Pearsall Port Aransas · Dorothy Brundrett, LPC · Treatment Associates of Corpus Chnst~ Shirley Wolbnnk, LPC, LMFT Pecos Port Arthur · Bemad~ne Crawford, LPC, LMFT, LCDC · Brad Hoover, MS, LPC, CCDS, LMFT Paros · Margaret "Sue" Echols, LPC · Ronald Meyer, D Min, LMFT, LCDC Samantan Counseling Center of West Texas Port Levaca Perryton · V~rg~ma Ruschhaupt, MA, LPC · Robin Faro·y, LPC Port Nechee · Margaret "Sue" Echols, LPC Pflugervllle Pos t · Connie Curtiss, LMSW-ACP, LCDC, CADAC · Manbeth Dennis, PhD, LMFT · Bemd (Berm·) Blank·, LMSW-ACP, LMFT Pot·et · Sharon B~schofehausen, PhD, LMFT · Melame E Meier, LPC · Jam~e R Oliver, LMSW-ACP, CEAP Prsire View Pherr · Jean Gonzales, LPC, LCDC · Bert D Lawn·, PhD Whole Person Counseling Presidio Pharr. San Juan, Alamo · Bemad~ne Crawford, LPC, LMFT, LCDC · Noel F Laurel, LMSW-ACP, CE. AP Counseling Assomates Prosper Plttbsurg · Tonna Voss Miller, MEd, LPC · Al McG~nms, MS, LPC Sherman Family Counseling Center Quanah Pittsburgh · Mark James, LMSW · Richard Flournoy, PhD Reno Plelnvlew · T~am A Box- Slaughter, PhD · West Texas Counseling Services Kimberly Cop·land, MA, LPC, LPA Richardson · Don Horton, LPC, LCDC · Kathryn Lynn, LMSW-ACP, LMFT Kathryn Lynn & Associates Piano · K Bernard Kle~n, LMSW ACP · Jane Mornson, PhD Heritage Center 7/6/98 Workem Assistance Program, Inc Page 31 PROPRIETARY INFORMATIO~'~ Workers Assistance Program, Inc. Nationwfde Affiliates · John J O'Bnen, LPC, LMFT, CODS, CADAC · Anthony (Tony) Montez, LPC · CRT Counsehng and Resoume Center Tnmty Counseling The Road to Recovery Rockwell · R~chard Mallard, LPC · Lynelle C Ymghng, PhD, LPC, LMFT Kathryn Lynn & Associates J & L Human Systems Development · V Renee Gigoux, LPC, LMFT, "Judy Dunn, LPC Kathryn Lynn and Associates · Albert W Memhant, LMSW-ACP · V Renes G~goux, LPC, LMFT, Kathryn Lynn and Associates · John Slywka, LPC, LMFT Roles Kathryn Lynn & Associates · West Texas Counseling Services Rlcherson Kimberiy Copeland, MA, LPC, LPA · Diane Pipkin Roee~lberg Richland Hills · Cheryl Bennett, LMSW ACP · Glona Kemp Sham~, LPC, LMFT, LCDC Round Rock Richmond · Kathy Grandey, LMSW-ACP · Barbara J Abramow~tz, LPC, LCDC, LMFT · Deborah Lee Fox Marley, LMSW-ACP Center for Creative Resoumes · Mans Guerra-Dawson, LMSW-ACP · Carolyn Finley, LCDC, ADC The Guerra. Dawson Center for Counsehng Crystal Clear Inc Outpatient Treatment Program · Connie Curries, LMSW-ACP, LCDC, CADAC · James W Moss, LCDC, CADAC Crystal Clear Inc Outpatient Treatment Program · Bemd (Bernie) Blanks, LMSW-ACP, LMFT · Deborah A Young, LMSW-ACP · Chris Barber, LMSW-ACP RIo Hondo · Sharon B~schofshausen, PhD, LMFT · Cheryl M Atherton, LMSW-ACP · Janet E Kautz, LMSW-ACP, LMFT RIo Vista · Jamle R Ohver, LMSW-ACP, CEAP · Connie Rafa~ledes, LPC Robert Lee Rowlette · V Renes Gigoux, LPC, LMFT, · Bryan El~lott, LPC, LMFT Kathryn Lynn and Associates Robetown Rusk · Treatment Associates of Corpus Chrisb · James J Brown, LMSW-ACP, LPC, LCDC James F~tzpatnck, CADAC, LCDC Trlmty Counseling Associates of East Texas · Treatment Associates of Corpus Chnsb · Marian Turbevllle - Hicks, MEd, LPC, LMFT Joanne Arnold, CADAC, LCDC CCGC · B~llie S Hopson, LPC, LMFT, LCDC · Treatment Associates, Inc April A Webster, LCDC, CADAC, NCAC I Saginaw · Anthony (Tony) Montez, LPC · Robert Harwell, LPC Trinity Couneshng Sen Angelo Rockdale · James (Jim) L Gonte~man, LMSW-ACP · W Paul McLemom, LPC, LMFT, LCDC Adult and Adolescent Counsehng Center · J A (Tony) Contreras, PhD, LMFT Counseling Assocmtes Rockport · L~nda Curtis · James B Pfeiffer LMSW-ACP, LMFT, LCDC Counseling Associates 7/6/98 Workers Assrstance Program, Inc "=ROPRIETARY INFORMAT/(~N Page 32 Workers Asststance Program, Inc Nationw,de Affiliates · Bryan Elhott. LPC, LMFT San Marcos San Antonio · Segu~n Family Insbtute Jamce Hull, LMFT, RSOTP · Rosemary Stauber. PhD Judith Craig, PhD & Associates ,. Hays Caldwell Council on Alcohol & Drug Abuse · Terry Mlghore, PhD · Wilham P Howard, PhD Cedar Creek Associates · May~n Lau Patterson, LPC, LMFT, LCDC · Stan Harlan. MD~v, MEd. LPC, LMFT · Pat A Cotton, EdD, LPC, CCDS Cedar Creek Associates · Pamla Palmer, PhD. LMFT · Robert Hemdon. LMSW-ACP, LMFT Cedar Creek Associates · Amado J Ramos, MA. LPC, LMFT, LCDC · Chnst~ne Chnstner. PhD San Antonio Institute of Psychotherapy Cedar Creek Associates · Manlou C Weir, LPC, LCDC, LMFT, MAC · Colleen A Shaft·r, LMSW-ACP · Debra Gaines, PhD Counsehng and Recovery Services · Leonard R Kajs. LMSW-ACP · Sandra A Eaves. LMSW-ACP. LMFT, CCDS · Joe Ward, LPC, LMFT · Carmen Cortez Lewenthal, LPC, LMFT · Deborah Byrd, LMSW ACP, LMFT. LCDC, CADAC, NCAC · Karolyn Tybor, LPC, LMFT Professional Health Services of W~mberley · Marian H H~ggins. PhD. LMFT, LPC · Evalene McAfee, M A, LCDC · John Sterling, Ph D Professional Health Services of Wimberley Sterhng Behavioral Health · Israel Najera. PhD · Jack Harris. LMSW, LPC, LCDC. Counsehng & Consulting Services CADAC, LMFT · Iris Week·, LPC · Karen Cabml, M A. LPC. LMFT · Carol Memll. LMSW ACP Counsehng Associates of San Antomo · Carmen Cortez Lewenthal, LPC. LMFT · Trinidad (Tnm) P Rodnguez, LPC, PA · Margaret P Glendlnmng. LPC · Leonor Gonzalez, LMSW-ACP · Stephan.· Ellis Ecke, LPC, LCDC. MAC · Barbara Shaw Alford, Ph D, LMFT Cedar Creek Associates · Nancy Amodei. PhD, CCDS · Ann-Jeanette Marantino. MEd. LPC Sterhng Behaworal Health · Beth (Lucy) Pow·Il, LMSW ACP LCDC San Augustine Health R~s~ng · Ray T Johnston, LMSW-ACP · Robert M White, LMSW-ACP San Benito Cedar Creek Associates · Susan G And·r, PhD, CADAC Santa Fe Ander Behavioral Center · Tony Moreno, LPC · Bias Cantu, LMSW-ACP Ander Behavioral Health · Sandra G Comwell, LPC. LMFT LCDC, CCDS · Cheryl M Atherton. LMSW-ACP Santa Teresa San EIIzsrlo · Kelth Wilson, LMSW-ACP. LMFT, LISW · Dam~an Maureira, ACSW, LMSW-ACP, LMFT · Pamela Wilson. LMSW-ACP, LMFT. LISW San Fellpe · Darnel Chavlra Jr, MA. LPC, LCDC Page 33 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORi IATIO Workers A$ststance Program, Inc. Natmnw~de Affiliates Sent· Fe · Robert Beck, PhD · Sherry L Taylor, M A, LPC, LMFT, RN Sherman Psychologmal Servmes Schulenburg · W~lllarn P Mory, EdD, LPC, LMFT, LCDC ·Lmda Buttenvorth, LPC, LMFT · Jan Martin Dunn, PhD, LPC, LMFT Seabrook Shiner · Chnsbne Prosser, LPC, LMFT, LCDC · Patnc~a Pomanc~, LPC Shreveport · Janet Thompson, LPC, LMFT Canter for Personal and Family Growth · Beth R Porter, LMSW-ACP, ACSW, CEAP Sealy Sin ton · Larry Thomas, PhD, LPC, LCDC · James B Pfeiffer LMSW-ACP, LMFT, LCDC Family Resource Center · Treatment Associates of Corpus Christ~ Seely/Bellvllle James Fitzpatrick, CADAC, LCDC · Beth (Lucy) Pow·Il, LMSW-ACP, LCDC · Treatment Associates of Corpus Christi Health R~eing Joanna Arnold, CADAC, LCDC, CCGC Soguln · Treatment Associates, Inc · Segu~n Family Institute April A Webster, LCDC, CADAC, NCAC I Janice Hull, LMFT, RSOTP · Anthony (Tony) Montez, LPC · William P Howard, PhD Trimty Counsehng Cedar Creek Assomates Smlthvllle · Stan Hartan, MD~v, MEd, LPC LMFT · Juha H~ckman, PhD & Associates Cedar Creek Assomates Bastrop Mental Health Assomates · Robert Hemdon, LMSW-ACP, LMFT · Tern O'Mara, LMSW-ACP Cedar Creek Associates · Kathleen Moore, LPC · Christine Christner, PhD Cedar Creek Assoc~atas Snyder · Leonard R Kajs, LMSW ACP · Virginia "Ga~l" Zilai, LMSW-ACP, CODS · SandraA Eaves, LMSW ACP, LMFT, CCDS Socorro · Carmen Cortez Lewenthal, LPC, LMFT · Damian Maursira, ACSW, LMSW-ACP, LMFT · Treatment Associates of Segu~n Somerville · Kay Gregory, LPC, LMFT · Israel Najera, PhD Family Resource Center Counsehng & Consulting Services Sonora · Stephanle Ellis Ecke, LPC, LCDC, MAC · Bryan Elliott, LPC, LMFT · Patricia Pomanci, LPC Southlake · Trinidad (Trim) P Rodnguez, LPC, PA · Robert Hanvell, LPC · Margaret P Glend~nn~ng, LPC Spearman · Richard G Scott · Robin Famey, LPC Innovative Concepts Sherman Spring · Tonna Voss Miller, MEd, LPC · Bettma DeLong, LPC, LMFT, CODS Sherman Family Counseling Center The Woodlands Group · Barbara Hall, PhD 7/6/98 Workers Assistance Program Inc PROPRIETARY INFORMATIO Page 34 Workers Assistance Program, Inc Nationwide Affiliates · Lancaster Practice Support Sunray Betty Roe, LPC ,, Janis Hunt, LPC Stafford Sweetwater · Natalie Mun'ay, LPC · Pastoral Care and Counseling Center Learmng Lab, Inc Patrick Heard, LPC, LMFT · Joyce Haffman, LMSW-ACP, CADAC · Pastoral Care and Counseling Center Counsehng & Psyohotherapy Stephen Wilhs, LPC, LMFT · Cheryl Bennett, LMSW-ACP · Pastoral Care and Counasl~ng Center · Provllla Henderson - Scruggs, MEd, LMFT, LCDC, Hsiao-Wen (Eun~ce) Moon, LPC, MMFT CADAC, NCAC it Taylor · Carolyn Rnley, LCDC, ADC · Maria Guerra-Dawson, LMSW-ACP Crystal Clear Inc Outpatient Treatment Program The Guerra - Dawson Center for Counseling · James W Moss, LCDC, CADAC · Tern O'Mara, LMSW-ACP Crystal Clear Inc Outpatient Treatment Program ·Bemd (Bernie) Blanks, LMSW-ACP, LMFT Stanton · Joan H Pace, LPC · Chns Barber, LMSW-ACP Stephenvllla Temple · Connie Rafalledes, LPC · Assomated Family Counselors Bill Bermng, LMSW-ACP, LPC, CADAC · Daniel "D~ck" R Mallln, LPC, LMFT, CCDS ·Jtm REads, LMSW ACP, LPC · Linda N Duncan, Ed D, LMFT, LPC Family Behaworal Health Associated · Pam Padget, LPC, LMFT, LCDC * Anne Everson, LPC Famtly Behaworal Health Associates Sterling City · Assomated Family Counselors · Bryan Elliott, LPC, LMFT She;la S Bem~ng, LMSW-ACP, LMFT Stlnnett · Jamce H Glosson, LMSW-ACP, LMFT · Leta Acker & Associates Profass[onal Counseling Servtces Leta Ack·r, MA, LPC, LMFT · W Paul McLemore, LPC, LMFT, LCDC Stratford Adult and Adolescent Counsshng Center · Jams Hunt, LPC · Associated Farmly Counselors Arthur Chup~k, LMSW-ACP, LPC, LMFT, LCDC Sugar Land Tart·Il · Joyce Hartman, LMSW-ACP, CADAC · Lynelle C Y~ngl[ng, PhD, LPC, LMFT Counseling & Psychotherapy J & L Human Systems Development · Cheryl Bennett, LMSW-ACP · Charles A Clemons, MA, LPC, LMFT Sulphur Springs · H Mac Wall~ng, PhD · H Mac Walling, PhD · Dawd M Caldwell, M A, LPC · Joyce White, LCDC, NCAC II, CTRT RN, MSN, Images of Change, Inc · Ten./D Brown, MTh, MA, LMFT, LCDC · R~chard Flournoy, PhD Taxarkana · Rosanna (Rose) X Wehrman, LMSW-ACP, t. CDC · Betty Fear, PhD & Associates Sunnyvale · Yvonne Fellers, LMSW ACP · Judy Dunn, LPC Yvonne Fellers, Inc & Assomatss Page 35 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORI~tATIC);~ Workers Asststance Program, Inc Nationwide Affiliates Texas City Troy · Victor N H~rsch, PhD & Assocrstes * W Paul McLemore, LPC, LMFT, LCDC · Tony Moreno, LPC Adult and Adolescent Counseling Center Tyler · Sandra G Cornwall, LPC, LMFT LCDC, CCDS · James J Brown, LMSW-ACP, LPC, LCDC · Janet Thompson, LPC, LMFT Tnn~ty Counseling Associates of East Texas Center for Personal and Family Growth · Wade E French, MA, LPC, LCDC, LMFT · Sherry L Taylor, M A, LPC, LMFT, RN · Workers Assistance Program, Inc The Colony · Carol Clark, PhD · Gary M Carpenter, LMSW ACP, LPC, LMFT · Terry D Brown, MTh, MA, LMFT, LCDC · Jane A Byers, LPC, LMFT, LCDC Uvalde The Wood lenda · Darnel Chawra Jr, MA, LPC, LCDC · Barbara J Flores, LMSW ACP, CADAC, LCDC · Dorothy Whittle Reagan, MS, LPC The Woodlanda Ammtad Therapy Center · Bett~na DeLong, LPC, LMFT, CCDS Van Horn The Woodlands Group · Bemadine Crawford, LPC, LMFT, LCDC · Gary Petty, PhD & Associates Vernon North Belt Psychological Services · Fred C Fox, MA, LPC · Natalie Murray, LPC Texoma Professional Counsehng Sen/~ce Learning Lab, Inc · Mark James, LMSW · Thomas M Kozak PhD Aseocrated Mental Health Centers · Barbara Brewer, EdD, LPC, LMFT · John Garlock, PhD, LPC, CADAC · Tom Cleary, LMSW-ACP, LMFT, LCDC The Family Resource Center · Linde Butterworth, LPC, LMFT · ArthurJ Madden, MEd, LPC · Barbara Hall, PhD Arthur Madden & Assoc · Stephanrs Behnke Patton, LPC · Jeffrey G Power, LPC Arthur Madden & Assoc Tomball · Naoma Clark, LPC · Gary Petty, PhD & Assocrstes Arthur Madden & Assoc North Belt Psychological Services · Sue Ellen Daws, LPC · Linde Butterworth, LPC, LMFT Family Counsehng Center · Barbara Hall, PhD Victoria Trinidad · V~rg~ma Ruschhaupt, MA, LPC · Sharon Kelman, MS, LPC Vldor, $11abee, Bridge City, Kountze, Kelman & Associates · Margaret "Sue" Echols, LPC Trinity Waco · Frank Armstrong, MAP, LPC, LMFT · Richard Walter Brunn, PhD, CCDS Cornerstone Mental Health Assomates · Pam Bailey, MS, LPC · Richard Dupuy, PhD LMFT, LCDC Counseling & Assessment Insights The Coping Center, Inc · Dennis Cooke, LPC · Clark Psychological Consultabon, P C The Counsehng Care Center Rosa Davis, LPC 7/6/98 Workers Assistance Pregram, Inc PROPRIETARY INFORIVIATI©~',~ Page 36 Workers Assistance Program, Inc Nationwide Affiliates * Alice Anne Brunn, PhD Wichita Falls · W Paul McLemore, LPC, LMFT, LCDC · Mark James, LMSW Adult and Adolescent Counseling Center * Barbara Brewer, EdD, LPC, LMFT · Assomated Family Counselors Arthur Chup~k, LMSW-ACP, LPC, LMFT, LCDC · Tom Cleary, LMSW-ACP, LMFT, LCDC Waelder · ArthurJ Madden, MEd, LPC · Patnc~a Pomanc~, LPC Arthur Madden & Assoc Waxshachle · Stephame Behnke Patton, LPC · Clyde Hanks, PhD Arthur Madden & Assoc Psychiatric Center of North Texas · Naoma Clark, LPC · Steve Rem·Il, PhD Arthur Madden & Assoc Willis · Sylvia Foladare, LMSW-ACP · Barbara J Flores, LMSW-ACP, CADAC, LCDC Weatherford , Wlmberley · Mary Ann Brown, LMSW-ACP, LPC · Chnsbne Chnstner, PhD · T~ara A Box - Slaughter, PhD Cedar Creek Associates · Steve Remell,i PhD · Kerolyn Tybor, LPC, LMFT Professional Health Servmes of Wlmberley · L~nda N Duncan, Ed D, LMFT, LPC · Evalene McAfee, M A, LCDC · Pam Padget, !TPC, LMFT, LCDC Professional Health Serwces of Wimberley Webster · Israel Nalera, PhD · Ruben P Martin·z, MA, LPC, LMFT Counsehng & Consulting Services · Iris Weeks, LPC Weslsco · Carol Mernll, LMSW-ACP · Bert D Levlne, PhD · Ann-Jeanette Marantlno, MEd, LPC · St·van J Zak, PhD, LMFT, LCDC, RSOT · Beth (Lucy) Pow·Il, LMSW-ACP, LCDC · Treatment Associates of McAIlen Health R~smg · Noel F Laurel, LMSW-ACP, CEAP Wlmberly Counsehng Associates *, Barbara Shaw Alford, Ph D, LMFT WeetColumbla Cedar Creek Associates · Nancy LeFebvre, LPC · Robert M White, LMSW-ACP Cedar Creek Associates · George Gnmss, LPC, LMFT, LCDC Wlnnsboro Westlake · Richard Flournoy, PhD · Robert Hanvell, LPC · Al McG~nn~s, MS, LPC Wharton Woodlands · Gl·nde Hall Speegle, LMSW-ACP, LPC · Susan Burd;ck, LMSW-ACP Wharton Counseling Services Assomated Mental Health Cent·m, PC · Nancy LeFebvre, LPC Yoakum · George Gnmes, LPC, LMFT, LCDC · V~rg~ma Ruschhaupt, MA, LPC TX ~ Page 37 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMAT~©~? Workers Asststance Program, Inc. Nationwide Affiliates Stephenville · Syed Ahmed, MD · Christopher Stanley-Stevens, LSW, LPC · Robert Smith, LPC Wlmberley Texas Panhandle Mental Health Authority · Joan Matthews, PhD · Ellen Rojas, RN, LMSW-ACP Cedar Creek Associates · Dr Pat Nation U T Aransas Pass Houston · Cathenne (Cathy) Barker, LPC · Esther Schube, LPC, LMFT, LCDC Schube & Associates Counsehng Center Corpus Christi Humble · Cethenne (Cathy) Barker, LPC · Esther Schube, LPC, LMFT, LCDC Dublin Schube & Assocmtes Counsehng Center · Christopher Stanley-Stevens, LSW, LPC Klngwood Granbury · Esther Schube, LPC, LMFT, LCDC Schube & Associates Counseling Center · Christopher Stanley-Stevens, LSW, LPC La Grange Gregory · Esther Schube, LPC, LMFT, LCDC · Cathenne (Cathy) Barker, LPC Schube & Associates Counsehng Center HIIo Spring · Chnstopher Stanley-Stevens, LSW, LPC · Esther Schube, LPC, LMFT, LCDC Loohart Schube & Associates Counseling Center · Joan Matthews, PhD The Woodlands Cedar Creek Associates · Esther Schube, LPC, LMFT, LCDC 8chube & Associates Counseling Center Lullng · Joan Matthews, PhD VIRGINIA Cedar Creek Associates New Braunfela · Juhe Speasmaker · Joan Matthews, PhD Alexandria Cedar Creek Associates · Patricla Freeman, LCSW Portland · Catherine (Cathy) Barker, LPC Arlington · Patnc~a Freeman, LCSW Rockport · Cathenne (Cathy) Barker, LPC Washington D C · Particle Freeman, LCSW San Marcos · Joan Matthews, PhD WA Cedar Creek Associates Bslllngham Soguln · Robert DeVnee, CMSW, ACSW · Joan Matthews, PhD ·Roberta Jaffa, MSW Cedar Creek Associates Sin to n Blalng · Robert DeVnes, CMSW, ACSW · Catherine (Cathy) Barker, LPC 7/6/98 Workers Assistance Program, Inc Page 38 PROPRIETARY INFORMATIO~ Workers Assistance Program, Inc Natlonw,de Affiliates Burlington · Roberta Jaffa, MSW Everson · Robert DeVnes, CMSW, ACSW Fern da le · Robert DeVrles~ CMSW, ACSW Kalama · James E Konopesek, MA Horseshoe Lake Guidance and Couns Lynden · Robert DeVnes, CMSW, ACSW Mt Vernon · Roberta Jaffa, MSW Nookaack · Robert DeVfles, CMSW, ACSW Ridgefleld · James E Konopasek, MA Horseshoe Lake Guidance and Couns Woodland · James E Kon0pasek, MA Horseshoe Lake Guldanoe and Couns 7/6/98 Workers Assistance Program, Inc PROPRIETARY INFORMATIO~ Page 39 ATTACHMENT 2 EAP UTILIZATION REPORT Account #/Program Name Report Per~od Ssp Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Y-T-D %Total CTION 1 HELPLINE~ CALLS TOTAL CALLS 0 I SECTION 2 CLIENT NO-SHOWS i"OTAL NO SHOWS FOR IN/T/AL ASSESSMENT , I I I I i tl 0 ISECTION 3 ACTIVE CASES Cass Status New cases th~s month I [~ i 0 #DIV/0~ Reopened/reactwated cases this month r ' I I 0 #DIV/01 Active cases from prewous month 0000 TOTAL AOTIVE OASELOAD 01 OI O, OI 0 0 0 ISECTION 4 NEW CASES ONLY Relationship Employee~ ~ 0 #DIV/0~ Employee's spouseI 0 #DIV/0~ 0 #DIV/0~ Employee's childI Employee's parentI I 0 #DIV/0~ Retiree i 0 #DIV/0~ Retiree s spouse ~ 0 #DIV/0~ Retiree's dependenl 0 #DIV/0~ La,d-off employes 0 #DIV/0~ Other 0 #DIV/0~ Unknown 0 #DIV/0~ - TOTAL 0 0 0 0 0 #DIV/0~ ,sferral Source Selfl 0 #DIV/0~ Famdy Member~ 0 #DIV/01 Superwsor/Mgmnt Suggestion 0 #DIV/0~ Superv~s0r/Mgmnt-Job Acbon 0 #D/V/01 Umon 0 #DIV/0~ Medical Dept 0 #DIV/0~ EAP Coordinator Suggesbon ~ 0 #D~V/0~ EAP Coord~nator-JobAct~on 0 #DIV/0~ Other 0 #DIV/0~ TOTAL 0 o 0 o (: 0 #DIV/0~ EAP Information Source Handout/pamphlet/newsletter 0 #DIV/0~ Poster 0 #DIV/0~ Home Madmg 0 #DIV/0~ Orientation session 0 #DIV/0~ Co worker 0 #DIV/0~ Manager/supervisor 0 #DIV/0~ Medical dept 0 #DIV/0* Family member 0 #DIV/0~ Personnel or HR dept 0 #DIV/0~ Prevous access0 0 #DIV/01 Unton representatlVelother0000 00 #DIV/0~#DIV/0~ Unknown/unava~ab e 0 #DIV/0~ TOTAL ~ 01 01 0' 0 0 0 ( 0 #DIV/0~ 4/29/96 Workers Assistance Program Inc Page 1 EAP UTILIZATION REPORT Account #/Program Name Report Period Sop Oct Nov Dec Jan Feb Mar Apr May Jun Jul Audi Y-T-D %Total 0-18 yearsl I, ]1 0 #DIV/OI 19 34 yoarsl I 0 #DIV/0~ 35-54 yearsI I 0 #DIV/01 55 and over 0 #DIV/0t Unava~abe I I 0 #DIV/O~ TOTAL] 01 01 01 01 01 0] 0 0 0 0 0 0 #DIV/0' Gender Malel I 0 0[ 01 , 0 0 #DIV/0" Female ' TOTAL 0i 01 0i 0 Ol 0 0 0 0 #DIV/O' Race/Ethmmty r o o [ o o #DIV/O~ Afncan Amencan ] Hispanic,0 0 #DIV/0~ Caucas~anl 0 #DIV/01 Other I 0 #DIV/0I Unavailable I 0 #DIV/0t TOTAL 0 , 0! 01 0 0 0 0 0 0 #DIV/0~ Education 8th Grade or less 0 #DIV/0~ Grades 9-11 ' 0 #DIV/0~ High School Diploma or Equ~v 0 #DIV/01 Vocatmnal/Techn~cal 0 #DIV/Ot 0 #DIV/0~ Some College College Degree! 0 #DIV/01 Unavailable 0 I 0 #DIV/0~ TOTAL (~i 0 0 01 01 0 0 0 0 C 0 #DIV/0~ Marital Status Marned II 0 #DIV/0~ Never Married 0/I 0 #DIV/0~ Cohab~tatlng I 0 #DIV/0~ Separated I 0 #DIV/0~ Divorced 0 #DIV/0~ Widowed 0 01 I 0 #DIV/01 Unavailable ~ 0 #DIV/O~ TOTAL OI 0 OI OI 01 0 0 0 0 0 #DIV/OI Primary Assessed Problem 0 #DIV/0~ Emotional/Psychological 0 #DIV/0~ Relatmnsh~ps 0 #DIV/0~ Family Substance Abuse 0 #DIV/0~ ! ' 0 #DIV/OI Occupational 0 #DIV/0~ Other 0 I 0 Unavailable 0 #DIV/0~ TOTAL 0 0 01 0 0[ 0 0 0 0 0 #DIV/0~ Assessment Outcome No-show/no reschedule for initial appt 0 #DIV/01 Did not complete assessment 0 #DIV/0~ Assigned to EAP short-term counsehngI0 0 #DIV/0~ Referraloffered/chent accepted 0 #DIV/0~ Referral offered/chent dechned/ 0 #DIV/01 No referral needed 0 0 0 0 #DIV/0~ TOTAL 01 0 OI OI 0 0 0 C 0 #DIV/O' 4/29/96 Workers Assistance Program Inc Page 2 EAP UTILIZATION REPORT Account #/Program Name Report Period Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Y-T-D %Total ~CTION 5 EMPLOYEES ONLY INEW CASES) Employee Status Full-t~me, I 0 0 Part'bme I 0 0 ' I 0 #DIV/0~ Other I I 0 #DIV/0~ Unavadab e I 0 #DIV/0~ TOTAL I OI , 01 Ol 01 O! o o o o Slate PayGroup Groups2 4 0 #DIV/0~ Groups 5 - 7 0 #DIV/0~ Groups 8 - 101 0 #DIV/0~ Groups11 131 0 #DIV/01 Groups 14 161 0 #DIV/0~ Groups 17- 19 I 0 #DIV/0~ Groups 20- 21 I 0 #DIV/0~ Other] 0 0' 0 Unavallablel 0 j 0 #DIV/0~ TOTAL 0 01 01 0J 0 0 0 0 ( 0 #DIV/0~ Length of Service 0 - 5 years J r ! ~ J 0 #DIV/0~ 6 - 10 yearsJ I I I 0 #DIV/0~ 11 years and above~ ~ [ 0 #DIV/0~ Unavmlable [ , I I 0 #DIV/01 TOTAL O! ol Shift I 0 #DIV/OI lstJ ~ J 0 #DIV/01 2nd J J 0 #DIV/0~ 3rd Rotating 0 0 0 #DIV/0I Other 0 #DIV/01 Unavmlable ~ 0 #DIV/0~ TOTAL (}i 01 01 0 0 0 C o #DIV/0~ Security Statue Secunty[ ~ '0 0 #DlV/0~ Non-security J ' 0 #DIV/01 0 #DIV/0J Not applicable J L I ~ 0 #DIV/0I Unknownr ' j TOTALI OI 0 O, 01 0 #DIV/01 TOTAL I Work Performance Problem (procedural referrals only) Absentee~smAard~ness I 0 #DiV/01 Quahty/quantity of work 0 #DIV/0~ Work relationsh~ps ~ 0 #DIV/0~ Safety 0 #DIV/0~ Positive drug scree~q i 0 #DIV/0~ Other 0 0 #DIV/01 o I I [ 0 #DIV/0' Not apphcabie 01 0 0 0 0 #DIV/0~ TOTAL 0! o o o 4/29/96 Workers Assistance Program Inc Page 3 EAP UTILIZATION REPORT Account #/Program Name Report Period Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Y-T-D %Total CTION 6 REOPENED CASES Relationship Employeel 0 #DIV/0~ Employee's spousel 0 #DIV/0~ Employee's childI 0 #DIV/0~ Employee's parentI 0 #DIV/01 Retireel 0 #DIV/0~ Retiree's spouse 0 #DIV/0~ Rebree's dependent 0 #DIV/0~ Laid-off empoyee 0 #DIV/0~ Otherl 0 #DlV/OI Unknown' 0 0 #DIV/O~ TOTAL 01 ol ol o o 0 ( o #DIV/0I Referral Source Self! 0 #DIV/0~ Family Memberl 0 #DIV/0~ Supervlsor/Mgmnt Suggestion i 0 #DIV/0~ Superv~sor/Mgmnt-Job Action I 0 #DIV/O~ Umonl 0 #DIV/0~ Medical Dept I0 0 #DIV/0~ EAP Coordinator Suggestion I 0 #DIV/0~ EAP Coordinator Job ActionI 0 #DIV/O~ Otherl 0 0 o #DIV/0I TOTALI 0 ( 01 01 C 0 0 0 0 0 #DIV/0' Primary Assessed Problem I 0 #DIV/0~ Emotional/Psychological I 0 #DIV/01 Relat;onsh[ps 0 #DIV/01 Family Substance Abuse 0 #DIVt0~ Occupational 0 #DIV/01 Other 0 #DIV/0~ Unavadable 0 0 #DlV/0~ TOTAL , oI 0 Ol o[ o! Ol 0 0 0 ¢ 0 #DIV/01 Assessment Outcome No show/no reschedule for ~mt~al appt 0 #DIV/0~ Did not complete assessment 0 #DIV/0~ Assigned to EAP short-term counse ng 0 #DIV/0~ 0 #DIV/01 Referral offered/client acceptedI 0 0 0 0 Referral offered/chent dechned 0 0 00 #DIV/0~#DIV/0~ No referraIToTALneeded, 0] 01 0 0 0 ( 0 #DIV/01 4/29/96 Workers Assistance Program Inc Page 4 EAP UTILIZATION REPORT Account #/Program Name Report Period Ssp Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Y T-D %Total ~,.,ECTION 7 CLOSED qASES Total cases closed l 0 Total EAP ws~ts th~s penodl 0 Average # of ws~ts per chentI ##### Total no-shows for appo~ntments~ 0 Total face-to face counseling hoursI 0 Total houm lost to no showsl I 0 I ' o Total other counselin~l hours I Case Disposition No show/no reschedule for appointment I 0 #DIV/0~ Referral attempted/refused I 0 #DIV/0~ Referral accepted I 0 #DIV/0~ In treatment or therapy I 0 #DIV/0~ Left treatment AMA (against medlca advice)I 0 #DIV/0~ Treatment completel 0 #DIV/0~ EAP short term counsehng completel 0 #DIV/0~ D~d not return to EAP 0 #DIV/0~ Requests no further fo ow-up 0 #DIV/0~ 0 #DIV/0~ No longer with employer Deceased 0 #DIV/0~ Other 0 #DIV/0~ 0 0 0 Unknown/unable to fo ow up 0 #DIV/0~ TOTAL'o! oJ 0l 0[ 0 0 0 0 ( 0 #DIV/0' Closing Status of Primary Assessed Problem Problem resolvedl ~ 0 #DIV/0~ 0 #DIV/0~ Problem ~mprovedl ~ j Problem unchanged I I j 0 #DIV/0~ Problem worsened I I ' 0 #DIV/01 Not apphcableI I ~ ~ 0 #DIV/0~ Other I I I I 0 #DIV/0~ Quality Assurance Survey Card Given to Client Yesl ' [ ~ i ,, i I0 O0 #DIV/0'#DiV/01 Unavailable or not applicable000 No I I ' I 0 #DIV/01 OTA, ol , ol o o, ol o oo o #DiV/O, 4/29/96 Workem Assistance Program Inc Page 5 ATTACHMENT 3 Workers Assistance Program, Inc. bP "The EAP Specialists" www wap com WAP understands the constant interplay between problems on and off the job. Established ~n 1977, WAP was founded on the fact that the personal well-being of the American worker is of vital importance to employers When otherwise effective employees become overwhelmed by personal problems they may deliver reduced lob performance and contribute to the erosion of workplace relationships WAP is committed to providing affordable services that help individuals and orgamzahons achieve optimum states of performance and well being Today we assist over one million people in communities throughout the United States and Canada through our comprehensive menu of education, training, counseling, and workplace consultation services With over twenty years of uninterrupted conbnmty as employee assistance program (EAP) specialists and innovators, WAP is one of the oldest and most respected freestanding providers of EAP services in the nation As an independent agency with no ttes to treatment or insurance, we can guarantee services free from any conflict of interest WAP is committed to meeting the needs of the people and organizations we serve EAPs help employees solve their problems and help employers save dollars. Every year employees impaired by personal problems cost employers millions through absenteeism, poor job performance, low employee morale, and lost production and inventory An EAP is a workmte-based program demgned to assist both orgamzahons in addressing productivity issues and chent-employees in ldentify~ng and resolving personal concerns that may affect lob performance An EAP is one of the most cost effective benefits an organization can install We Have Proven Solutions WAP's sermces encourage employees to seek help for problems such as chemical dependency, emotional or mental disorders, family or marital distress, financial stress, legal entanglements, child and elder care, and other distractive concerns In addition we promde workplace leaders with coaching, training, and a win-win process to deal with chfficult or problem employees By assuming the burden of employees' personal problems, WAP frees supervisors and administrators to pursue organizational interests Services also include accurate, straightforward consultation on alcohol- and drug-free workplace laws and policy, and compliance assistance It's easy to see how even the most restrained workplace studies place the return on investment of EAP services at $4 for every $1 invested Find out more about how we can enhance your workplace by exploring our friendly and mformabve webs~te @ www wap corn or, if you are ready to take the next step towards implementing an EAP in your workplace, give us a call @ 1-800-343-3822 Sample Letter of Announcement Dear Friend ABC Company has established a new service for our employees and their families It is the ABC Company Employee Assistance Program (EAP) The ABC Company Employee Assistance Program is available to assist employees and their dependents who may be experiencing personal life problems, such as marital strife, legal or financial stress, emotional problems, family problems, and drug- or alcohol- related problems We encourage you to make use of the ABC Company EAP services whenever you feel it is necessary ABC Company has contracted with Workers Assistance Program, Inc (WAP, Inc ) for services WAP, Inc counselors are readily available to you away from the ABC Company's premises for counseling or referral to other professionals where this is indicated Should you have a need to contact the EAP counselor, simply call 1-800- 343-3822 for an appointment The telephone number is also found on posters placed on our bulletin boards You may also call our office and anonymously ask for the number Our employees are well-trained, competent, and very valuable We think that the Employee Assistance Program provides a convenient way to obtain assistance in strict confidence We hope you will use it if you have the need Sincerely, drugs alcohol marriage legal issues finances emotions health stress your ~ Employee Ass,stance Program Call Us: TOLL-FREE (800) 343-3822 · TDD (800) 448-1823 WORKING SOLUTIONS ~bprtng/Summer 1995 A Pubhcatton ofyvur Emplo)~e A~stance Program Nevertheless the eonnectlou is clear An intoxicated pc, son is Al clearlv ,,,ore vuluerable to robbery ~ape or a violent assaalt Aod there are other factois Writing nearly four decades ago about the ~ onnecnon between M A alcohol and v,olence M E Wolfgang [Patterns of Crmnnal Homicide, 1958] theorized that many violent deaths are "vtctnn premp,tated"-brought on by the aggressive behavmr of the E mergency department staff know too well the links between ~ntox:cated wcmn alcohol, drugs, and trauma More than half of patients in the Other writers have seen the emergency room after serious automobile accidents, assaults and t~omext as a cruela! facto, domestic violence incidents are there in part because of alcohol or other aggressive v~olence-prone drugs mdiv,duals drinking together in a Stuches unphcate alcohol or drugs in bar or at a party often let a unnor · 50 to 70 percent of murders, disagreement escalate into a fatal · a third of smctdes, and confiontanon The malontv of · 35 percent of accidents of all kinds alcohol-related hounc~des and Many drug-related tramna cases need no explananon Drugs mtpair assaults occur on weekends, and dnvxng abdity, and their effect on coordination and ludgment can be a lnost involve adults under age 30 factor ,n falls, burns, and other ,mshaps An overdose of LSD can send a person to a state of extreme paranom Crack cocaine, even a tvp~cal Drugs Distort Thlnkltlg dose, can digress to convulsions, a stroke, or a heart attack Likewise, According to one of the oldest vathdrawal from most drugs may tn ~tself be a medical emergency theories alcohol has a tendency In addition, an esmnated 20 percent of deaths or mluries reqmnng to lower mhtbmons and as a e,nergency treatment are caused by v,alence, and, tn the Ina]orlgv of result, turns loose aggressive these cases, alcohol ,s lurking ,n the background In assaults and tendencies that lurk deep w~thm houncides, not lust the perpetrator but also the vactLm ~s bkelv to have all of us In fact, the malonty of been drinkmg lust before the mmdent dnnkers seldmn or ever become Of more than 4,000 honucide v,cntns in Los Angeles between 1970 aggressive And alcohol-related and 19'79, for example, 51 3 percent of males and 25 8 percent of violence vanes w~delv depending females had detectable levels of blood alcohol on the c, rcumstauces No one suggests that alcohol by itself prec,p,tates vxolence The Accorchng to another theory, malorltv of drinkers do not become v,olent or suffer the consequences some mdiwduals expect that alcohol vail produce aggressive actually a co~nputer) abuse Such tndlvtduals may tendencies and thetr behavtor is These stu&es concluded tbat ch~plav aggressive behavan even based on these perceptions In lndraduals ludged beforehand to wlale experiencing extreme stone laboratory experiments have aggressive tendencies aaxtety about the threat of sublects who thought they had reacted vath lagher levels ot pumalnnent for such behavior consumed alcohol but actually aggression than those ludged to bmentists beheve that were gtven a placebo behaved have nnld personahnes But all ln&vtduals vath low serotomn more aggressively those glveu alcohol were more funcuou may feel compelled to At least some dnnkers may aggressive than those given drmk becau,e alcohol temporarily increases the serotomu level A "In assaults and homicides, not only the perpetrator l ebound effect, however soon but also the victim is likely w have been drinking create~ serotonm depletion and m susceptible m&wduals, a prior tO the incident," propens,tv tot aggress,ve and/or risk-taking behavtor beheve they are not sublect to the placebo, or no beverage-the same rules of behawor or the lagher the dose, tile greater What about Other Drugs~ same level of acconntab&ty as hkehhood of aggression And Alcohol ~s a cenU al nervous when they are sober These under socml pressure from system depressant and other proposmans often surface as observers calhng for "more shock drugs of ttns class mclu&ug alter-the-fact excuses but seldom and more fun,' intoxicated barlaturates and tranquilizers work to the drinker's advantage sublects became increasingly sucb as Vahum have a smnlar tn legal arguments hkely to mfl~ct discomfort effect on brain chenncals One ot The most hkely explananon When confronted wttb the lab atu&es utdizmg etectnc for the alcohol/wolence expressions of pam from shock tound that atnnulants such connection ts that the drug presmned wctm~s, non-dnnkmg as nicotine and amphetannne on mlpatrs the drinker's tlnnk~ng sublects chose lower shock the other haud showed a processes and Ins or her capacity settmgs, but mtoxteated snblects tendencv to reduce the aggressive for ranonal &alog and merely tncreased the pumslanent behavior of intoxicated sublects compronnse Wtth a loss of Even more tntngqung sm&es With cltromc use of course ludgment that some call ~nvolve measurements of amphetatmnes and cocaine (a "alcoholic myopm,' the dnnker serotomn, a brmn chermcal that sumlar stmmlant) cause ~evere becmnes hnnted ~n las abthtv to has been linked to aggresston and central nervous system problems note all the signs of danger ,aolence lnclu&ng lrntabliny, dclusious ot Itl this regard, the risk of Trane, domesnc auunals have persecunon and psvchouc wolence has generally been found been found to have mucb laghci wolence-prone behawo~ to be directly propornonal to the levels of serotomn than their wtld Phencvcb&ne (PCP) produce~ amonnt of alcohol consumed and counterparts Laboratory anunals even more severe pa¥chotlc the blood alcohol level of the involved parttes atSumans with lower brain levels of serownin Laboratory Experiments are more vulnerable to depression, violent Althoughmostof the suidde, aggressive, or impulsive behavior and ~nformanon we have linking vtolence and alcohol comes from alcohol abuse." arrest and emergency me&cai records, several researchers have can be made more aggresstve reacUons, otten asaociated vath dewsed controlled expernnents through surgical procedures to brutal vtolence that confirm the connection reduce serotomn and nlade leas In practice ninny substance In a series of stu&es, aggressive by procedures making abusers take more than one drug nonalcohohc sublects were g~ven serotomn tnore avmlable m an effort to rmngate extreme alcohol, placebo, or no beverage Hnnmns vath con&uons that etfects In terms of aggression and and then asked to compete and lower bratn levels of serotonm are vtolence, the results can be dehver varying ~ntensmes of more vulnerable to depression traumatic shock to a presumed opponent wolent smmde, aggressive or (believed to be a person but nnpuls~ve behawor, and alcohol [] Actuallv most clnldren do Motivating_. Children:------ nave sustained interests although It's Easier [ana r araerj Than You Think thev ,nay bide tbeu' best talents from parents acid teachers If yon ]essica, tucked into the Babies who don't get adequate want to find your child's centers crook of her father's arm and prenatal care and &et clearly of interest, it's m~portant to look looking dn'ectly into }ns eyes, enter life at a thsadvantage A closely for clues and avoid being took the toy that he handed her, recent study at Henry Ford tudgmental The mother who exannned It for a few nnnutes Hospital ill Detroit, for example, oblects to her ~on's enthusiasm and then dropped it to the Boor found that low-birth-weight for "head bm~gqng music' may Agean and again, the ch~d banes, by age 6 or 7, had IQ also be turmng otf Ins interest m dropped the toy and each tune scores averaging f~ve points lower the %enous music" she wishes to the father picked ~t up and than normal-weight babies And encourage handed tt to her several decades ago when some If you want your dnkkeu to It's a scene parents of young c}nldren were raised in be ~noUvated, psychologists say children know well, and tt may be msutunons, given good physical you should be wdbng to listen to a paradigm of what it takes to care but none of the nurtunng thent and to share as much as motivate a son or daughter let parents typically g~ve stuches possible their interests When the ctnld explore the world, offer found that they faded to grow their children were enthralled by a warm lap and pick up the ball adequately, either physically or the popular singing group The agam and again unul the child ~s intellectually New Kids on the Block Jerrv and able to do It herself Dr John V Gdmore who Nancy ~nade a special trip to a The task is at the same time a surveyed MIT and Boston neighboring state to attend a lot easier and a lot harder than Umversitv students over a 20- concert But thev also took the most parents think It requires year period found that }ugh kids without besitanon to a patience, restreant, understanchng ac}nevers were tnore bkelv than production of Hamlet tbev of the child's umque style and, others to have bad warm stable themselves wanted to see "The perhaps most nnportant, fmmly expeneuces, and parents children now like Shakespeare as uncon&tmnal love who gave unconchnonal ~nuch as we do, ' Nancy said Most parents start to worry encouragement and support "And the New K~ds on the Block about motlvaUon too late, when Cb. fid psychologists talk of the are long gone" Sarab brings home a D m eighth "magm triad"-a snnle, a hug, an grade math or when she seems affecuonate word Sm&es Respect Individual Styles more interested tn pleasing the conducted at the Untvers~t~ of Each chdd has umque boys than m prepanng for Pennsvlvama and the Umvers~tv strengths and talents that can be reed, cai school Then: typical of North Carolina m tbe 19~0s nurtm ed and ~t s m~pmtaut that reaction is to ~nsntute stern demonstrated that dlese three you respect not oulv ~ our clnld ~ ~neasures tn an effort to turn the were stgmftcantly associated with interests but also }ns/her style of child in the right dn:ecUon self-esteem and unproved learmng A student who seems acadennc performance Research on learmng styles unmouvated at this age ts hkely Supportive parents talk to conducted over the past three to be searching for identity and thmr children, read to thmn play decades at St loire's Umvers~ty higldy resistant to a parent's games, or snnply pick up the and elsewhere has influenced effort to control High achievers, dropped toy classroom learumg, but parents in contrast, are usually secure may still be unaware ot these and self confident with a Foster But Don't Push changes mouvanon that comes from Gifted and talented children Although there are many w~thm typically have a succession ot variants the two major learning susteaned interests, beconnng stvle~ are usually described as Start Early almost obsessed wath reading analvnc or global 3malvttc What can you as a parent do about chess, collecting records or learners like to have information to keep your clnld lnottvated'~ bmlchng a racing car You're presented m a systematic step- The first step is to start very hkely to wonder "Why can't mv by-step manner They learn best early even before birth, to build child have a positive interest in a quiet brightly lighted work a warm, comfortable envtromnent rather than lust sitting around area w~th formal seatmg-a desk for the chdd's growth playing video gantes all dav~" or table and chair They don't like to snack whde working and your school doesnt recogmze be helped v, ath treaunent but an they follow one prolect to eonl- individual learning style, ~ oat manv cases a avmpathetlc pletaon or a logical starting point can help by creating a borne envaronment can turn a trouble When most parents were environment that stats your maker mto a leader One first young, all students were expected ctnld's needs grade teacher pulled a boisterous to be analyuc learners or else Other elements of learning are boy fi'om the recess line but As a result, these parents may be m~portant Stone chddren learn instead of pumstnng ham saad intolerant of global learners better on their own, others an a "John I've always consadered you Global learners learn best group Some hke patterns or a leader 1 dunk van belong up through anecdotes or stories, and rouunes wlnle others hke vanetv here at the front of the line where they thrive m environments A few mchv~duals (more you can provade an example tot analytic learners would consider feanales than males) are good at the other clnldren" lohn was distracting They hke to spread remembering what they hear A aanazed and responded out on a comfortable couch or greater percentage of learners are appropnatelv chair m a softly ht area w~th better at remembenng what they Wath all the variety m human musac or background read or see By far the largest personahtv one fact remains conversation They are hkely to proporuon of elnldren learn constant cbddren as well as take frequent breaks and may better by touching or handling adults do best when they have work on several prolects at the oblects or by experiencing what encouragement support and same tnne They also thrive on they learn-by taking a field trip respect from persons who lnean team efforts working w~th other or baking a cake most to th~ m-trom the time ~hev chddren w~th snmlar interests About 95 percent of clnldren drop the toy for Dad to pack up Manv tmder-aclnevers have who need a mobile, actmn- until tbev make malor decasaons benefited from a change in oriented learmng enviromnent are about fmmlv, home and learmng envtromnent from boys A clnld &agnosed ~qth renrement analytic to global or vice versa If attenuon dehc~t hyperactaxaty can [] Call Toll-Free )h~e m our complex society can A 343-3822 'create a lot o)~ problems and ~rustratjons. Stressful s~tuat~ons ~munication and unpleasant )~eehngs can arise ~P Device r the Oea~ from work pressures, divorce, legal or 448-1823 ~manc~al d~cult~es, problems w~th children, as well as others From time to time things can get out o~ hand and lead to personal ~mpalrment that may disrupt our work, our hves, and the lives o~ our ~amlly and others around us Your Employee Assistance Program lEAP) IS designed to help you deal with h)~e stresses and a variety o)~ personal problems that can develop ~rom them For confidential services, that are o)~)~ered at no cost to all employees and their )~amlhes, call your EAP counselor ATTACHMENT 4 Workers Assistance Program, Inc Policy on Conf~denhahty I WAP, Inc has a copy of the Federal Conhdenttahty Regulations for the purpose of determining applicability to its program 2 Client records shall be maintained in such a way that unauthorized individuals do not have access 3 No oral or written information shall be provided about clients to any third party without signed consent forms, except as otherwise authorized by 42 CFR Part 2 (Federal Confidentiality Regulations) 4 WAP, Inc shall train all new affiliates and m-house staff on confidentiality regulahons Updated policies and procedures regarding confidentiality regulations shall be available to all staff ~n all offices of the Workers Assistance Program Procedures Regarding Client Information Confidentlahty shall be strictly maintained in regard to the gathering, maintenance, access, housing, storage and d~sposal of client information Client files shall be kept in a locked file at all times, except when in use by the counselor Only authorized staff shall have access to the client files Client files shall not be left out of locked files unattended for any period of time No client files shall ever leave the office at any time, under any circumstances It is the policy of the Workers Assistance Program, lnc to assure strict confidentiality ~n the handling of clients' identity and personal information associated with the use of the program This policy is governed by the EAPA standards and the federal confidentiality laws and regulations pertaining to federally funded Employee Assistance Programs or programs funded through state agencies receiving federal grants A Federal Confldenhahty Regulations 1 The general rule is that the records are confidential and may be disclosed only if specifically authorized a Compliance is unconditional b Regulations cover all information about clients including attendance and status of clients Page 1 PROPRIETARY INFORMATION c However, when a client commits or threatens to commit a crime on the premises of the program or against personnel of the program, program personnel are not prohibited by the regulations from reporting the crime to, or seeking the aid of, a law enforcement agency, but such report shall not identify the suspect as a client 42 C F R S 2 13 (1983) d In addition, all suspected cases of child abuse/neglect or elder abuse must be reported to local law enforcement authorities and to the Texas Department of Human Services, Children's Protective Service Division P L 99-401 (1983) B. Disclosure with Chent's Consent 1 Disclosure is hmlted to information necessary in light of the need or purpose for the disclosure WAP, Inc staff or affiliates may not disclose any information to anyone concerning or identifying a client or former client, unless the client has consented in writing in the form required by the regulations 2 Form of Consent a The written authorization for disclosure of information from the records of clients must contain the following information 1) Name of the program/facility which is to make the disclosure 2) Name of the person or organization to whom/which information is to be released 3) Name of the client 4) Purpose for which information is being released 5) Extent of reformation to be released 6) Statement that the authorization is subject to revocation at any time except to the extent that action has been taken in reliance thereon, and a specification of the date, event, or condition upon which it will expire without express revocation 7) Date on which authorization was signed 8) Signature of client or other authorized party Page 2 PROPRIETARY INFORI~IATION 9) Prohibition for redlsclosure WAP, Inc staff serving as assessment and referral counselors shall use the Consent For the Release of Confidential Informatlon and the Prohibition of Redisclosure forms in sltuat~ons requiring client authorization for disclosure (NOTE The treatment/health-care faclhty and its medical staff should work with legal counsel to make certain that the procedures for release of lnformatmn from the medical records of drug/alcohol abuse patients and the forms authorizing the disclosure comply with the law and regulations ) 3 Employer and/or Unions a If the client has given written consent, a WAP, Inc consultant may make disclosures to employers, unions or other persons or orgamzat~ons as requested by the client b Generally, such disclosures should be limited to a verification of the patient's status However, if there is a bona fide need for more specific information, it may be furnished if it is relevant to the evaluated hazards which the employment may pose to the client or others c The purpose of th~s regulation is to allow the disclosure of information reasonably necessary to maintain the employment of clients 42 C F R Sec 2 38 (1983) 4 Third Party Payers and Funding Sources a Disclosure of client information to third-party payers or funding sources may be made only with the appropriate written consent of the clmnt and must be limited to information reasonably necessary for the discharge of the legal obhgat~on of the third party or funding source b When the third-party payer or funding source maintains records of the identity of program clients, these records come within the scope of these regulations 42 C F R Sec 2 37 (1983) 5 Attorney-Chent a Disclosure may be made to an attorney upon a written application of the client endorsed by the attorney Such information may not be further disclosed by the attorney 42 C F R Sec 2 32 (1983) Page 3 PROPRIETARY INFORMATION 6 Criminal Justice System a Where participation by an individual in a treatment program is made a condition of such lndzvldual's status in the criminal justice system, an individual may consent to unrestricted communication between any program and the court, parole board or the client's probation or parole officers G Disclosure Without Client's Consent 1 Medical Emergencies a The general rule is that disclosure to medical personnel, either private or governmental, is authorized without the consent of the client to the extent necessary to meet a bona fide medical emergency (e g if a client is not capable of rational communication, the consultant, or treating physician, may, at his or her discretion notify the client's family of a serious medical condition ) 42 C F R Sec 2 51 (1983) 2 Audits, Research, or Evaluation a Records may be disclosed to qualified personnel for the purpose of conducting scientific research, management audits, financial audits, or program evaluations 1) For evaluation and research purposes, WAP, Inc consultants are free to report aggregate data about clients to the company or umon it serves, as long as it reveals no information identifying lndiwdual clients Details about case histories - even without client names - should not be disclosed if the description of the individual and his or her problems would make the individual's ~dent~ty recognizable to those receiving the mformat~on (For separate record keeping procedures, see Record Keeping and Reporting section ) 2) Chent mformatmn may be disclosed to qualified persons conducting an audit or evaluation of WAP, inc provided that the persons who receive the information may not redisclose any client-identifying information in any report, or zn any other form Moreover, the employer may not use any information disclosed by WAP, Inc for audit or evaluation purposes to take any action agmnst a WAP, Inc client 3) If the client's problem is endangering the safety of the employee or others in the workplace and the employee has not given Page 4 PROPRIETARY INFORI~IATION written consent for disclosure, the WAP, Inc consultant may report such safety risks to the union or company AFTER OBTAINING PERMISSION FROM THE WAP, INC EXECUTIVE DIRECTOR Safety risks should be reported without explicitly or implicitly identifying the individual as being a patient in substance abuse or mental health treatment If this is not possible, the WAP, Inc consultant may anonymously warn the company or union, again without revealing that the employee's problem involves substance abuse or mental illness 4) If the WAP, Inc consultant wishes to report safety hazards created by an employee's substance abuse, he/she can apply to a court for an order permittang her/him to do so Such action will require the approval of the Executive Director 1 A court may, in appropriate circumstances, authorize disclosure which would otherwise be prohibited 2 The scope of such an order is limited to obJeCtive data such as the facts or dates of enrollment, discharge, attendance, and medication necessary to fulfill the purposes for which the order is issued 3 Apphcataons for court orders to authorize disclosure of records pertaining to a known patient cannot use the name of the patient unless the consent of the patient is obtained E. Patient Access to Treatment Records Clients may gain access to their own records except when such disclosure is deemed harmful to the client 42 C F R Sec 2 40 (1983) Page 5 PROPRIETARY INFORMATION WORKERS ASSISTANCE PROGRAM, Inc. Confidentiality of Alcohol and Drug Abuse Patient Records The confidentiality of alcohol and drug abuse patient records maintained by this program is protected by Federal law and regulations Generally, the program may not say to a person outside the program that a patient attends the program, or disclose any information identifying a patient as a alcohol or drug abuser unless (1) The patient consents in writing, OR (2) The disclosure is allowed by a oourt order (not merely a subpoena), OR (3) The d~sclosure is made to medical personnel In a medical emergency or to qualified personnel for reseamh, audit, or program evaluation, OR (4) The patrsnt commits or threatens to commit a crime e~ther at the program or agmnst any person who works for the program Violation of the Federal law and regulations by a program is a cnme Suspected wolat~ons may be reported to the Unffed States Attorney in the district where the violation ocours Federal law and regulations do not protect any informabon about suspected child abuse or neglect from being reported under State law to appropriate State or Iocai authorities (See 42 U S C §§ 290ee-3, 29Off-3 for Fedsral laws and 42 CFR Part 2 for Federal regulations ) I have read this Confidentiality statement of Alcohol and Drug Abuse Patient Records Chant's S~gnature. Date Counselor's S~gnature Date EAP Grievance Pohcy The personal benefit of your Employee Assistanse Program depends on the astabhshment of a relahonshlp of trust between you, the client, and all representatives of our organization, whether they ara intake staff, counselors, or administrators We appracmte your bringing fo~vard any problems you may have w~th the service, and your patience and understanding as we resolve those problems These are the steps we take when any gnevance ~s lodged, whether verbally or in writing I The staff person who initially receives the complaint wdl record basic ~nformation m a confidential database and forward the complaint tO the Director of Customer Service for investigation and resolution All complaints ara addressed within 24 hours of receipt 2 The Director of Customer Service will get in touch w~th you and collect all relevant ~nformation S/he will thoroughly investigate the oomplalnt, logging all information in the confidential database, and communicating her results back to you in a letter A copy of this letter is sent to the Executive Office 3 If you feel the complaint has not been satisfactorily resolved, you may put the complaint in writing and send it to the Executive Office The Executive Office will contact you, investigate the issue, snd resolve the problem Involved staff and supervisors will be notified of the outcome When appropriate, disc~phnary action wdl be taken and documentation will be made to the personnel file 4 The Executive Office shall be responsible for attempting to resolve m good faith any d~fferancas of opinion between you and WAP If we are unable to resolve such difference of opinion, the parties shall resolve thmr differences voluntarily through mediation 5 If mediation does not resolve the complaint, it will be referred to the WAP Board of Directors for resolution ATTACHMENT 5 WORKERS ASSISTANCE PROGRAM, INC EVALUATION PLAN The plan proposed is to evaluate EAP services provided by the Workers Assistance Program, Inc The evaluation will measure the activities and efficiency of the project as well as findings regarding the impact and effect of the EAPs initiated by the project Reportm_~ and Data Collection WAP, Inc evaluates its activities and services based on achievement of quantified objectives as well as other performance sensitive measures Staff must submit documentation of specific activities conducted at each field site visited, as well as documenting telephone contacts Feedback is provided by the Chief Executive Officer or EAP Division Vice President to redirect or adjust activities appropriate to program objectives Evaluahn_~ Field Activi .ty Existing program evaluation systems are used to evaluate the quality and degree of compliance with set quantified objectives and other programmatic requirements The evaluation systems are backed up by computerized data information and allow both output and process evaluation Output evaluation techniques are oriented toward utilizing progress report measures gathered from field data instruments (Field Activity Forms) to generate output reports which describe progress, analyze output, and provide adjustments as required, There are two primary output reports 1) monthly reports on quantified objectives and 2) Program Database reports Reports indicating the progress toward achieving the quantified objectives are submitted to the Chief Executive Officer, Vice President, EAP Division, Director of Business Development and to each of the Regional Directors on a monthly basis If it is observed that progress in any one area (1 e marketing, program publicity, training, assessment and referral, or program maintenance contacts) ~s below requirements, the CEO will discuss the problem with the Vice President and they will develop a plan to remedy the situation Information regarding the activity of each individual program is kept in the Program Database This information is used to monitor and adjust procedures at a specific work site and to ldenhfy programs needing follow-up It also monitors training and contact hours at each site and is used to examine the characteristics associated with programs achmwng joint status Other informal evaluation processes include an analysis of training evaluations filled out by parhclpants, Page 1 Pl~OPl:llE'rAm~ ~* ~ATION interviews with participants, and other comments and observations coming from field activities The Vice President, EAP Division, Director of Business Development or Regional Director should use this information to evaluate his or her performance and request assistance if needed by contacting the CEO Ev~luatln~ Intake and Referral Services The bottom line measure or indicator of the impact of EAPs is whether or not workers who are served by WAP, Inc recover from their personal problems and if their recovery results in improved job performance There are considerable constraints imposed on the evaluation process due to limited resources However, in order to investigate the improvement of employees in regard to both their personal problems and job performance problems, a number of evaluation strategies will be undertaken The Intake and Referral Specialist (IRS), Clinical Case Manager or in some cases, the Regional Director, shall be responsible for follow-up activities with workers who have been procedurally referred to WAP, Inc and either a) participated in treatment for the full duration of treatment, or b) participated in treatment partially and returned to work, and those workers and their family members who have self referred to the EAP and have followed the recommendation of the IRS Follow-up activities should take place within a period of thirty (30) days after the date of the intake In cases involving long-term problems and/or treatments, follow-up activities should take place approximately every eight (8) to twelve (12) weeks for a minimum of one year Follow-up activities will be documented and records kept on file at the regional office Follow-up reports do not have to be forwarded to the central office in Austin Follow-up records, however, may be subject to periodic monitoring by the clinical consultant and CEO All follow-up activities must be in comphance with confidentiality standards Follow-up activities shall consist of contact with clients by phone, or in person in which the clients will be asked to assess their psychological, social, and job functioning prior to EAP and after the EAP involvement Secondly, follow-up procedures will include contact with supervisors and union members for the purpose of assessing job performance of procedural clients prior to EAP treatment and after returning to the job following treatment Thirdly, follow-up procedures will include collecting data from service providers regarding their assessment of treatment outcome for clients referred to their programs by WAP, Inc Contact with the treatment facility will also include collecting feedback regarding coordination between the EAP and treatment facility (1 e was adequate information provided, etc ) Page 2 PROPRIETARY INFORMATION Feedback gathered from clients, family members, lnterveners, and referral resources will be used to assess the final disposition of the client and to modify evaluation and referral procedures if needed Evaluation of referral procedures will also include contact with the EAP coordinator regarding any feedback they have received regarding EAP intake and referral services Conversely, data indicating client uhllzatlon of WAP, Inc services will be used as an indicator of program success and presented on a regular basis The information will be used to modify program policy and procedures if it is required Page 3 PROPRIETARY INFOR~ ~TION Dear Client I understand that you contacted our office for serv~oes In order to ensure that you were assisted ,properly, I have enclosed a survey that would be very helpful to me ~n knowing whether and how your needs were met Th~s survey w~ll be handled conhdent~ally and the mformat~on Is for our chmcal rewew only Please fill out the enclosed postage pa~d survey and return ~t to my attention at your convemenoe You do not have to answer all the questions on the card and you do not have to ~dent~fy yourself If you felt you were not assisted satisfactorily, however, I would encourage you to let us know who you are so that we can d~scuss the case and ~nvest~gate ~t further Please feel free to call me, or our Manager of Workplace Services, Beth Cox at (800) 343-3822, w~th any questions or concerns I hope that you are doing well and that you will feel free to call ~n the future should you need additional assistance S~ncerely, Pamela Schott, LMSW-ACP D~rector Chmcal Case Management Services Enclosure 2525Walhngwood Dnve Bldg 5 · Austin, Texas 78746 · (512)328 1144 · fax(512)328-3129 EAP Follow.up Questionnaire We want to know how you feel about the Employees Assistance Program so that we can continue to Improve our services to you Your answers to the following questions will help us, however, you do not have to answer all the questions A B C D F Excellent Good Average Below Average Unacceptable Grade Grade Response t~me to initial call Promptness m setting appointment Helpfulness of counselor Professmnahsm of counselor Comfort of facdmes Convemence of appointment t~me Protection of confidentmhty Quahty of outside referrals All things constricted, how helpful were your vlstts to the counselor'> (Check one) in (1) Very helpful in (2) Helpful in (3) Marginally helpful in (4) Unhelpful in (5) Very unhelpful Name of employer or other orgamzation through which EAP serwces offered How many v~s~ts w~th EAP have you had to date'~ Name of EAP counselor you saw for initial appointment and any additional vis,ts Name of EAP counselor providing follow-up contact 0f different from above) Circle one I would / I would ngt: use the EAP if the need arises again Addmonal comments 328 3437~ #2/3 SENT BY WORKERS ASGT PROGRAM, ATTACHMENT 6 ,..~uc~ Thomas E Vaz~ wagner & Assoc THiS CE~FlC~ I~ ~UED AS a MA~ER OF INFORMATION PO BOx 5710 ONlY AND CONFERS NO RIOTS UPON THE CERTIFICATE ALTER THE COVERAGE AFFORDED BY THE POLICIEa aELOW (5i~) 666-1588 A FRONTIER INSU~CE COMP~ 94i0 Fa? W~st Blvd /~ <,~si2 ~ ~a3-gs95 THI3 I~ TO CERTIFY ~AT THE POLICIEB OF IN~U~NCE LI~D BELOW HAVE ~GN ISSUED TO TNE INEUREO NAMED ABOVE FOR THE POLICY PERIOD INDICATED NO~ITH~T~DINO ANY ~EQUIREME~, TERM OR COND~ON OF A~ ¢QNT~DT DH OTHER DOCUMENT WITH RESPECT TO WHICH THiS CERTIFICATE MAY BE ISSUED OR MAY DETAIN THE INEU~NCE AFFORDED aY THE POLICIE~ DESCRIBED HE~EtN IS ~U~EOT TO AIL ~E TERMb - [ 50,000 I~w,~,-c: / / / / .... '~"~ EX~SSLIABlU~Y e~H~aUR~C~ Sl ? 000 ~ 00~ X UMUH~FORU R/O U200U00140 11/02/97 11/02/98 AGGREGATE 'l. 000, 000 ' ~ ~PROFE~SIO~AL i./o ODL0~50G5 T1/02/97 11/02/9~ EACH OCC Z,000,000 ~LIABT~ ~TY ~ AGgREgATE 2,000,000 ALL CLIFNT CO~DANI~S OF T~E N~D rNS~ED ~E~ iNCLUDED A~ ~DITION~ INS~EDS BUT ONLY AS RESPECI~ TO THE OPE~TIONS PERFORNFD TH~ N~ED O~fl~[ ~OL~R ............ ~" ~ ~eN ~'G~ ~" .......... AO0~ ~a (a~) %,,'2 ,~ ~ '~ ' ~ ~ ~ ~ ,~ ~AO0~ C~T~N I~: SENT BY WORKERS ASST PROQRAM~ 8 12 98 4 58PM, 512 343 8558 => 512 328 3437, #2/3 ~UG-12-98 NB) 02:42 PM [~OVRT[VE RISE I~MT F~ EO, 7140t28 P, 02 Mr Bryan Moore ~10 Far Weet BI~ ~uEe 2~0 Austin, ~ 78731 Re, Wo~em' Com~n~n PoIIW no, GCTQTO~67~O8 Dear B~an, A~ched Is a ~py ~ the binder ~ ~r ~em' ~mpen~t~n peliw. Aa you ~li s~, E la a p~iel~al bt~er that Is ~e un~l ~e policy ls a~aily l~u~ ~e ~ll~ will be ~e Auguffi 1, 1~8 ~mugh July 31, 1~ and ~11 ~av~ the same numb~ as I~1~ an ~e binder. Y~ w~l ~ pmceseing In~rmat~n In a~t ten day. ~ea~ let me ~ow E I can ~ of ~,h~ as,l~an~ In ~e mea~me. ~anK you ~r ~ur a~tlon. Mare El'lO. SENT BY WORKERS ASST PROGRAM~ 8 12 98 4 58PM, 512 343 8558 => 512 328 3437~ #3/3 ~[tG-I?-~8 WED 02:42 PM I~OVRTIVE RI~K MG~ F~ ~0, 7140128 P, ~0~/002 0~/07/98 0T:~8 ~1~ P~ ~lOt 9TIRL~Nm ~E ~ ]~' ,. , . .. _ .................. t ~ ~ .... .................... L...L IA ..... ~ 'i _ ATTACHMENT 7 TERRENCE R. COWAN, 4500 Ste,ams Lone (home) (512) 892 7263 Aushn, Texas 78735 (bus) (512) 343 9595 SUMMARY OF EXPERIENCE F,Fteen years experience ~n the EAP field and twenty one years ,n the chemical dependen~cy field as a counselor, consultant, trainer, wnter and adm~mstrator Currently Execuhve D~rector and Chief Execuhve Officer of Workers Assistance Program, Inc, a non profit corporahon headquartered ~n Aushn, Texas CREDENTIALS SUMMARY Bachelors degree w~th honors From Umverslty of Texas, Aushn, Masters degree from Lyndon Balnes Johnson School of Pubhc Affairs Cerhfled employee assistance professional (CEAP) Counselor training includes the Southwest Inshtute of Transachonal Analys~s, stress reducnon and med~ahon techmques AREAS OF EXPERIENCE Management & Adm,mstratmn Management and program adm~mstrahon, ~ncludmg development and operahons, pohcy development and implementahon, fiscal management, grants management, planmng, superws~on, fund raising Able to access or~amzat~onal needs, plan and ~mplement mod~flcahons ,n add,hen to creahng and ma~nto,mng an efficient, supporhve orgamzahonal enwronment Consultatmn Covering numerous private and pubhc organlzahons and agencies regarding the development of pohc~es and procedures on workplace substance abuse ~ssues, personneJ ~ssues, training requirements, and special workplace needs Educatmn & Traln,ng Designed and prowded workshops, classes and educational seminars regarding EAP training top~cs, drug dependency, drug teshng and stress related top~cs, ~nstructor at college level, able to commumcate effechvely w~th parhc~pants who posses d~verse cultural and educahonat backgrounds Psychotherapy Assessed, counseled and referred lndlv,duals, couples and famd,es w~th situational, psychological and add,chon ~ssues, prowded cns~s ~ntervenhon, screened and assessed competency of referral resources, coordinated aftercare PROPRIETARY INFORMATION Wr~bng Skdls Pubhshed top~cs ranging from drugs in the workplace, drug testing, EAP data systems, managed care and understandm~ addlcnon to hnear modehng techmques for EAP management, editor of a state w~de newsletter, abhty to translate research /techmcat material for commumcanon to the pubhc, wntten over three m~lhon dollars of pubhc funded grants Computer Skills Designed and ~mplemented one of the f,rst EAP computenzed management reformation systems, experfences w~th word processing, desktop pubhshlng, data management and graphic software for Apple Macintosh Labor/Mana§ement Relations Knowledgeable regarding labor/management ~ssues and negotiations, sensitive to the concerns of alt involved parties with a proven abhh/to find the common ground Pubhc Relabons Experienced ,n commundy relat,ons ab,h~ to work ,n legislative area on local and state levels WORK HISTORY Workers Assistance Program, Inc 1984 Present Executive D~rector 1978 1984 Director af Budget and Research 1977 1978 Research Coordinator 1977 F~eld Representative Texhoma Regional MHMR 1976 1977 Drug Program Coordinator 1975 1976 Caseworker Perdenales Trading Company 1973 1976 Artist/Co Owner Extend-A-Care Corp 1973 1974 Center Manager PROFESSIONAL ASSOCIATIONS Employee Assistance Certification Commission - Immediate Past Chairman Employee Assistance Professionals Assoc~ahon Texas Research Society on Alcohohsm Texas Consumer Association - Board of Directors, Past President Advisory Councd for the Commission on Alcoholism and Drug Abuse CWA/TSEU Local 6186 ANNE MATTHEWS, Mssw, CEAr 9210 Quail Field Drive [home] (512) 834-2050 Austin, Texas 78758 (bus] [5t21 328-1144 SUMMARY OF EXPERIENCE: Twenty one years of expenence as a teacher, trainer, counselor, and admlmstrator Currently serves as Vice Presldeni' of Workbased Programs for the Workers Assistance Program, Inc , a non-profit firm with free-standing and afflhate offices nationwide CREDENTIALS SUMMARY: A certified employee assistance professional [CEAP] by the Employee Assistance Professional Association (EAPA) Received a Master of Science ~n Soc*al Work {MSSW[ from The Umverslty of Texas at Austin In 19c)1 Also holds a Master of Arts degree from the same ~nstltut~on [1975J AREAS OF EXPERIENCE: Management/Superv,s~on Superwses, coordinate schedules, and serves as back up Io Director of Program Serwces, Chmcat Director, Director of I&R, PPO/Afflhate Network Manager, Chdd Care Resource and Referral prolect and personnel, and Regional D~rectors D~rects and coordinates, through EAP/Managed Care staff, nmety response to chents requests and complaints Supervises D~rector of Program Serwces who d~recls and coordmates ail marketing actlwhes and oversees the design, development, and presenrahon ot EAP tra~nmgs Responsible for long and short term RAP planning, facdltale ~nler and ~ntradepartmental commun~cahon Contract Management/Program Ue,ntenance Oversees program maintenance achwty on all acnve EAP/Managed Care programs Works w~th the CEO, VP of Administration and Accounnng Manager on budget tssues and planning Pohc,es & Procedures W~th cilmcal staff reviews all policies and procedures, wntes and edits manuals Designs system for updates as procedures are added/changed Workers Assistance Program, Inc V~ce President - Workplace Services September 1997 Present P, esponslble for provl&ng FAP services to orgamzahons located in Texas, ©klahoma and New Mexico as well as supervlsln9 Ihe EAP operahons of all regional offices for WAP, Inc Duhes ~ndude superwsm9 the operation of EA?s, development and Implementahon o'~ new programs and training achvlhes, program assessment and evaluahon Director ol Customer Service - Workplace Services July t994 September 1997 Managed all aspecls of current EAP comract program achwy Responsible for resoluhon of all customer complalms Coordinated program maintenance and complaint processing with Chnlcal Director Dlrecled Texas Drug-Free Workplace Inmahve Assisted markehng team on scheduhng and tra~mng State Represeni'at~ve EIIIott Na~shtat Leg~slahve A~de Intern January May 1991 Family Eldercare, Inc Volunteer Coor&nator August 1989 - August 1990 Southwestern University D~recror of Career Development 1979 1988 Rick Dielman, 15103 Strader Circle (bus) (512) 328-1144 Austin, Texas 78734 SUMMARY OF EXPERIENCE: Over twenty years in labor/management relations and ten years ~n the EAP and chemical dependency field as a counselor, consultant, trainer, wnter and administrator Currently serves as D~rector of Pro.qram Serwces for the Workers Assistance Program, Inc, a non- profit firm with free-stanc~ng and affihate offices nationwide CRF~D~NTIALS SUMMARY: A certified employee assistance professional (CEAP) by the Employee Assistance Professional Association (EAPA) Has a received tralmng ~n a vanety of dlsc~phnes alcohol and drug abuse psychology labor/management partnersbps, part~c~pahve management admm~strahon, team concepts, confhct resolution, alternative therapeutic models, neuro-hngulstlc programmg, and labor law AREAS OF EXPERIENCE: Marketing Responsible for EAP contacts at compames, umons, agencies, and profess,onal associations through out the U S Many of these contacts resulted ~n chent referrals and EAP contracts Tra~mng Responsible for the development and presentation of rraln,ng sessions which include · EAP Program Procedures · State and Federal Drug-Free Workplace Regulations · The Challenge of Change · Confhct Resolution · Stress Management · Substance Abuse ~n the Workplace · Communication Skills oV~olence Prevenhon Planmng Presented umon steward sk~lls tra~mng and participated as panel trainer prowd~ng education on labor, contract negotiations and health and safety ~ssues ~n the workplace Commumb/ Involvement Member of EAPA Internat,onal and the Central Texas Chapter Serve as Co-Cha,rman of the State Legislative & Pubhc Pohcy Committee Workers Assistance Program, Inc D~rector of Workplace Serwces July 1991 Present Responsible for providing EAP services to organizations natlonwde for WAP, Inc Duties include supervising the operahon of EAPs, labor-management pohcy negotatons, markehng, development and implementahon of new programs training achvlhes, workforce onentahon, community resource development, screening and referral of chents, chent follow-up, program assessment and evaluahon, and fund raising achwhes Lennox Industries International, Inc EAP Liaison February 1974 July 1991 Responsible for adm~mstrahon of employee assistance program servces ntegrated EAP soluhons w~th progressive d~sc~phnary ~)rocedure and grievance processes Served on the Steenng Committee which developeapohcy and strategies for company-w~de ~ncennve and ga~n-shanng programs, represented and counseled employees with problems affechng their ob performance such as attendance emohonal and/or alcohol/drug problems assmed employees w~th workers compensahon claims, assisted empoyees w~th oil types of &sap ~nary achons PAMELA SCHOTT, LMSW-ACP 603 West 18th Street {homej (512} 499-8511 Aushn, Texas 78701 (bus) (512) 328-1144 SUMMARY OF EXI~ERIENCE: F~ve years of expenence ~n chmcal supervision of masters' level chmc~ans, including Social Work and LPC chn~c~ans, masters' level ~nterns, and one doctoral candidate Extensive leadership expenence w~th ~npanent, outpatient, psychoeducahonal and i'herapeuhc groups Expertise and expenence ~n chmcal assessment, goal setting, treatment planmng, and case management of EAP, short and longer term modaltt~es C]REDENTIALS SUMMARY: Bachelor, of Arts m Amencan H~story and Secondary Educanon, Goucher College, Bahlmoie, Maryland, 1964 Mqfter af Science ,n Social Work, The Umverslty ot Texas ar Ausnn, Austtn, Texas, 1982 Workers Assistance Program. Inc. Director, Clinical Case Management Serwces May, 1997 - present Oversees the operahon of the Chnlcal Case Management Department and Staff Includes review and development of chmcal policies and procedures, chmcal forms and assessment tools, gathenng and dissemination of ~nformahon relevant to staff, provision of chmcal Stafflngs and trainings, supervision of MSW interns, and hmng of staff Provides assessments, counseling, wellness trainings and Critical Incidence Debnehngs as needed pSychotherao~st ~n Private Practice S~nce 1987 Have provided psychodynamic psychotherapy and problem-focused counsehng services to tnd~wduals, couples and groups, depending upon need, interest, and conditions Services ottered have been very bnef, such as EAP contracts, and longer term Areas of expemse ~nclude problem-focused work, relationship problems, grief work of a wide vanety, depression and anxiety, chemical dependency recovery, and trauma recovery Facilitated a very successful Incest Surwvor Group which lasted nme years, and for which the focus was therapeuhc release of the past, problem-solwng skills for the present, and on going self esteem enhancement In,hated first ~n Aushn couples group for ~ncest surwvors and their partners ~n 1 994 Faclh~ated weekend ~npahent therapy groups for adults and adolescents at CPC Capital Hospital from 1989 to 1992 Supervised by juana Antokoletz, PhD and Stephen Sonnenberg, M D Chdd & Family Serwces. Inc Clinical Supervisor, Round Rock 1992 1995 Provided Individual ACP supervision to over twenty Family Therapists and student interns over the course of three and a half years at this family serwce agency which attracts beginning and ~ntermedlate professionals and a w~de range of chents and problems Superwsed assessments, goal semng, treatment planning and case management of EAP, short and longer term clients, and provided serwces to a small caseload of my own Served as adm~n~strahve condu~t, and monitored and evaluated effechve assessment and treatment planning, accounfable record-keeping, and ethical and accountable treatment procedures for chents Chdd & Famdy Services. Inc, Family Therapist 1982 - 1992 Provided psychotherapy and counseling services to Indlwduats, couples, fam~hes and groups at th~s shd~ng fee scale agency, which served many multi-problem chents Parnctpated ~n the research, wrmng, organizing, edmng and producnon of the agency's 1990 short term therapy model, a prolect led by then superwsor, Juana Antokoletz, PhD Fac~htated numerous educahonal and therapy groups, ~nclud~ng parent educahon ~n the Round Rock school system, workshops for RRISD teachers, seminars on Overspending and other top~cs Also led several therapy groups, such as V~etnam Veterans Readlustment Group, a group for depressed adults, and a long-term ~ncest surwvor group Teacher of Enghsh as a Second Langua?. The Umvers~ty of Texas at Ausbn, Ausbn, Texas, 1977 - 1980 The P~ttrnan School, London, England, 1966 - 1968 The School for Internatmnal Training, Brattleboro, Vermont, 1964 - 1965 JOHN . LEACH, MSSW, LMSW 4600 ,Seton Center Parkway, # 1510 (home) (512J 418-7900 Austin, Texas 78759 [busJ (512J 328-1144 SUMMARY OF EXPERIENCE: Expenenced superwsor of an Intake and Referral team Expertise ~n d~agnos~ng employee problems, as well as extensive knowledge of the mental health care system, commumty resources, and treatment centers to a~d employees w~th work'-related problems CRE1DEN'I'3A[S SI. fMM. A.R¥: Bachelor of Science, University at Kansas, 1987 Mas~er of Science ~n Soc~al Work, Umvers~ty of Texas at Aushn, 1991 ACTIVITIES & HONORS: Dean's bst Volunteered In canng for hand~capped children for four years to assist the "Famlhes Together" program Managed seven hfeguards as the captain of a surf & rescue team Elected soaal chairman at the Delta Ch~ fraterm~y Workers Assistance Program. Inc Supervisor, Intake and Reterral 1991 - Present Involved in planmng, developing and ~mplement~ng the I&R Departmem, while streamhmng procedures Manages a staff of eight prowdlng mdlwdual weekly superws~on Created a pohcy and procedure manual, ~nlroduced a coding system for community resources, ~nterwews/tralns new employees, and performs staff evaluanons Prowdes cnsts assessment and referral counsehng, sessions ~nvoMng suicide~homicide, alcohol/drug, depression, battered women, mantal problems, and work-related ~ssues Workers Assistance Program, Inc Si,udent Ini'ern/Case Manager Spnng, 1991 - Summer, 1991 Si,udeni, Ini,ern rnvolved ~n short-term counsehng, networking w~lh commumi,y resources and performing case management with chents Developed a tracking system for c rem cheni,s Goodwdl Industries Vocahonal Rehabhtator Summer, 1990 - Fall, 1990 Involved i,eachlng han&capped H~gh School students prachcal tob sblls i'o exercise ~n the commun~i,y Hour long classes were prepared on a da~ly bas~s Io enhance the personal growth of ~he si,udents Da~ly progress was recorded on each student over the ten week/two session penod Texas Baptist Children's Home Student Intern Foster Care/Adophon Asslstani, Fall, 1989 - Summer, 1990 Duties included performing Intakes, home studies, plans of serwce, v~sltahons, and discharge planmng Monthly posksuperws~on reports to an adoption agency were necessary Facthtated an e~ght week group on male relanonsh~ps, engaged in counsehng with campus children, and completed a proposed admmlstrahon proleci, on the care for ~nfants ~n a group home sei,nng WC Mental Health Cr.. Charlestown. RI Residential Fac~hty Worker Spnng, 1988 - Fall, 1989 Included house management, chent counsehng, me&cahon dlstnbui'~on, ~mplemennng treatmem plans, b~weekly progress reports, achwty planning and teaching da~ly hvmg sblls William Arthur May, MA, LCDC, 3308 Co,ckrell Avenue (home} (81 7} 924-9136 Fort Worth, Texas 76109 (bus] (817j633-7171 I~DUCATION: 1977~O M A Southwestern Bapnst Theological Seminary, Fort Worth, Texas 197377 B A Oklahoma Baptist Umvers~ly, Shawnee Oklahoma LICENSE AND CERTIFICATIONS: LCDC Licensed Chemical Dependency Counselor CEAP Certified Employee Assistance Professional WORK EXPERIENCE: Workers Assistance Program. Inc. Regional EAP D~rector - Dallas/Fi Worth August, 1 997 - Present Dul~es ~nclude administration, team building, supervts~on, program monagement markehng, chenl advocacy ~ntervent~on, cntlcal ~nc~dent debnehng, ~mplemental~on of programs ongoing evaluanon of procedures chmcal assessmenls, treatment planning, case management, pubhc relahons and tra~mng Counselor, Case Manager - Dallas/Ft Worth March, 1 99:)1 August, 1997 Prowded employee assistance and managed care services tot numerous contracted agencies ~ncludtng local UAW/GM and UAW/FORD employees, interacted wllh Connecncut General, Value Behaworal Health and Blue Cross~Blue Shield related to dmtcat management of mental health and subslance abuse benehls and resoluhon of claims problems Completed psycho social assessments and made referrals to appropnate level of care and provider Completed on s~te audits of ~npal~ent medical char~s and commumcated w~th phys~c*ans and trealment team members to assess clinical stalus of chents, to assist ~n treatment planmng and to ensure continuity ot care Inpatient and outpotlen~ case management, mon~tonng progress and cont~nuay of care Short ~erm, solunon focused counsehng Cns~s ~n~ervent~on Provider Relatlons/PPO Coordinator - Dallas/Ft Worth February, 1 992 - November, 1 993 Developed ex~ens~ve Preferred Provider Network tot Workers Ass~slance Program, Inc Negona~ed ~erms and rates of fac~hty and ind~wdual contracts w~lhm specified boundanes Rewewed and evaluated program and credentialing documenls Orgamzed and maintained current hies ut~hzmg F~lemoker Pro computer sof~ware Ps¥ch~alnc Instffute of Fort Worth Chn~cal Supervisor March, 1988 - February, 1991 Superwsed seven Cl~mcal Assistants dul~es included ~nterwewmg h~rmg tra~mng, delegating and evaluanng Successfully directed expansion and ~mproved efficiency of department Audited medical charts for purposes ot ulll~zatlon review and quahty assurance Marketed hospital as member of referral development ream Coordinated and ~mpraved efficiency of temporary commitment procedures resulting In Improved worbng relationship between hospital and Tarrant County Menlal Heallh Court Chmcal Assistant September, 1986 February, 1988 Prawded support serwces for attending psychiatrists Successfully performed in newly created position by developing and refining process for completing assigned tasks while adlustmg to rapid expansion of respons~bl~t~es Formulated and d~ctated chmcal reports to secure reimbursement tor hospital services Performed unhzallon review funcllon while acting as I~a~son between trearmem leam medical records departmenh pal~ent accounts departmenl and third party payors for financial case management Mental Health Worker November, 1981 August, 1986 Momrored d~rected and documented behawor ot adolescent panents Utilized cns~s ~nterventlon techmques and managed aggressive behawor Counseled with pallents ~n individual and group settings Participated ~n Irearmenr planmng w~rh physicians arid trealmem ream Bavior University Medrcal Center Chaphn Intern September, J 980 August, 1981 Counseled w~th panenrs and tamJ~es on medical, surgical, emergency, mlens~ve care, and psychlamc urals Planned and led chapel services ADDITIONAL EXPERIENCE AND INTERESTS: · Current pres~dem of Bluebonne~ Place Neighborhood Assoclal~on · Member of s~eenng committee for Berry Stree~ Revrtahzanon Prolect · Member of Sertoma Club of Fort Worth · Treasurer, Boy Scour Troop 9 RUBY ~.~'~'~,]3~%31N, CEAP,LCDC,CADAC,NCAC II 2714 Oak Tra,I Shores Dr (home) (903) 849 2038 Bedford, Texas 76021 (bus) (903) 5093330 SUMMARY OF EXPERIENCE N,ne 9) years directly related to the EAP field and ten (10) years counsehng exper,er, ce ,n chemical dependency/add~ct,ons, and other related ,ssues Currently the Regional D,rector of Northeast/North Central Texas for the Workers Asststance Program, Inc CREDENTIALS SUMMARY Certified Employee Assistance Professional (CEAP) by Employee Ass,stance Certlhcatlon Commission EACC), 1990 present bcensed Chemical Dependency Counse or (LCDC) by Texas Comm,ss~on on Alcohol and Drug Abuse (TCADA), 1992 present Cernfied Alcohol and Drug Abuse Counselor (CADAC) by Texas Cert,ficat~on Board of Alcohol and Drug Abuse Counselors, 1987 present National Cert,fied Addiction Counselor Level II (NCAC II) by National Association of Alcohol and Drug Abuse Counselors, 1991 present National Institute of Drug Abuse (NIDA) tra,ned HIV/AIDS tra,ner, 1994 present AREAS OF EXPERIENCE Labor Un,on Member of the Un,ted Food and Commerc,al Workers Local Un,on #540 (UFCW) since 1958 EAP Account Mana§ement Responsible for managing a w,de var,ety of EAP contracts at compames, un,ohs, agencies, and professional assoclahons Services ,ncluded are in the areas of marketing, EAP admln,strat,on, EAP d,rect serv,ces, and chem,cal dependency and other add,ct~ons Tra,mng Responsible for the development and presentation of tra,n,ng sessions that ,nclude EAP program procedures and design, drug/alcohol add,ct,ons, substance abuse ,n the workplace, AIDS in the workplace prey,de sk,lls tra,nm9 for su~erv,sors and umon stewards on recogmz~ng and making successful referrals for troubled employees, and education on health/safety issues ,n the workplace PROPRIETARY INFORMATION WORK HISTORY Workers Assistance Program, Inc Reg~onat D~rector Workbase Programs Northeast/North CentraJ Texas July 198c2 Present Prowde services to orgamzat~ons located ~n the Northeast/North Central region of the State Superws~on of the Tyler, Texas regional office Duties include marketing, development/~mplementat~on of new programs, training activities, workforce onentahon, commumty resource development, assessment and referral o~ chents, chmcal case management and follow up, educational workshops, labor management pohcy negotiations, program assessment and evaluation, and ~und-ra~s~ng act~whes Workers Assistance Program, Inc Evaluation & Referral Spec~ahst March 1c~87 July 1989 Responsible for d~rect chent serwces ~nclud~ng ~ntake, assessment shortterm counsehng, and referrals Other duhes ~nclude chmcal case-management and follow-up evaluation of chent serwces, provide educatlona workshops or tralmngs, and development of community resources Safeway Food Stores, Inc Market Manager January t962 March 1987 Responsible for all duties perta~nm~ to retail sales ~n the meat department, ~nventones, ordenng all supphes, prowd~ng a~rect customer serwce Superws~on of employees classified as meatcutters, meatwrappers and apprentice trainees PROFESSIONAL AFFILIATIONS Employee Ass,stance Professional Assoc~anon (EAPA) Member of national and a founding member of Lone Star Local Chapter, former officer (Treasurer) ~n North Texas Chapter Texas Association of Alcohol and Druq Abuse Counselors (TAADAC} Member of national and local chapter Has served as treasurer, first and second v~ce president, and president of Fort Worth Chapter Labor Assistance Professionals ILAP} Member and one of three cofounders of LAP Texas Chapter ATTACHMENT 8 Workers Assistance Program, Inc. STAFF CREDENTIALS Hople Cordova - Austin office 4/98 Information and Referral Speclal~st BSW Terrence R. Cowan - Austin office 5/77 Chief Executive Officer MPA LBJ School of Public Affairs - 1984, CEAP - 1987 Counselor - Southwest Institute of Transactional Analys~s - 1975 Counsehng experience s~nce 1970 Teresa Goldman - Austin office 4/97 Assistant Director, Intake and Referral BSW Valerle Inman - Ausbn office 12/91 Information and Referral Spec~al~st BLS Psychology- 1981, CADAC - 1988 Renee Kroeker - Austin office 4/98 Informat~0n and Referral Spec~al~st BSW John Jay Leach - Austin office 4/91 D~rector of Information and Referral/Counselor BA, General Psychology - 1987, MSW - 1991, CSW - 1991 Counseling experience since 1988 Richard Lowenthal - Ausbn office 9/94 Information and Referral Spemal~st LMSW Anne Matthews - Austin office 6/91 V~ce President, Employee Assistance Programs MSSW- 1991, MA- 1975, CEAP - 1994 7/'23/98 Page I PROPRIETARY INFORMATION Workers Assistance Program, Inc. STAFF CREDENTIALS William May - Arlington office 5/91 Regional D~rector BA - 1977, MA - 1980, Clinical Pastoral - 1981, LCDC - 1992, CEAP - 1994 Counseling experience s~nce 1981 Carly Moore - Austin office 7/98 Information and Referral Spec~ahst MSSW Cole Noble - Ausbn office Cl~mcal Case Manager BSW, MSSW Ruby Richardson - Tyler office 3/87 Regional Director CADAC - 1987, CEAP - 1990, LCDC - 1992, NACA II, NIDA trained HIV/AIDS education Pamela Schott - Austin office 5/97 D~rector, Cl~mcal Case Management Services BA- 1964, LMSW-ACP, 1984 Liz Smith - Austin office 10/91 Clinical Case Manager/Counselor MS Counseling Psycology- 1986, CADAC - 1989, LCDC - 1992 Counseling experience s~nce 1985 Claudia Tagle - Austin office 7/98 Information and Referral Spec~ahst BA, Psychology 7/23/98 Page 2 PROPRIETARY INFORMATION ATTACHMENT 9 I Referrals to EAP FY1997 1 · Self 68 3% · Family Member 22 9% · Supervisor/Mgmt Suggestion 3 5% · EAP Coordinator Suggestion I 6% · Supervisor/Mgmt w/Job Action 1 3% · Other 2 4% PROPRIETARY INFORUATIOtl I Primary Problems Assessed · Emotional/Psychological 24% [] Relationships - Marital 21% [] Emotional/Psychological - Stress 17% [] Famdy - children 12% · Relationships - General 6% []Work Relationships/Job Stress 5% · Substance Abuse Drugs/Self 3% []Substance Abuse Alcohol/Self 3% []Substance Abuse Alcohol/Family Member 5% [] Substance Abuse Drugs/Family Member 5% [] Other 8% PROPRIEI'ARY INFORMATION ATTACHME~T~_~IOi ,.o ATTACHMENT 11 ACTIVE EAP CONTRACTS Pro~_ram Name/Address Contacts Workers Covered Start Date Adam Sales Corporation (Alamo Group, Inc ) Gabdeils Gamia, Personnel Mgr 8/1/95 Shafter CA 830-372-9559 Adams Hardfac~ng Company (Alamo Group, Inc ) Gabdella Gam~a, Personnel Mgr 8/1/95 Wakita OK 210 372-9559 AIDS Services of Austin Lee Manford, Exec Director 16 12/15/89 825 E 53rd 1/2 St 512/451 2273 Austin TX 78751 Alamo Group, Inc Gabnella Garcia, Personnel Mgr 791 8/1/95 1502 East Walnut, PO Box Drawer 549 830-372-9559 Seguin TX 78156-0849 Alamo Group, Inc Ilhnois Gabnella Gamla, Personnel Mgr 8/1/95 La Grange IL 210 372-9559 Alamo Group, Inc Iowa Gabriella Garcia, Personnel Mgr 8/1/95 Indianola Iow 210 372 9559 Alamo Group, Inc Kansas Gabnella Garcla, Personnel Mgr 8/1/95 Holton KS 210 372 9559 Alamo Group, Inc Oklahoma Gabnella Garcia, Personnel Mgr 8/1/95 Guymon OK 210-372-9559 Alamo Group, Inc Seguin Gabrlella Garcia, Personnel Mgr 8/1/95 502 East Walnut, PO Box Drawer 549 210-372-9559 Segu~n TX 78156-0549 Alamo Group, Inc Washington Gabriella Garcia, Personnel Mgr 8/1/95 Woodland WA 210-372-9559 Amanllo State Center Gary Snyder, H R Director 475 1/1/96 P O Box 3070 806/351 3230 Amanllo TX 79116-3070 Amencan Inst~tute for Learmng Dan~elle Hayes 51 4/7/94 204 E 4th St 512/472 3395 Austin TX 78701 Arlington Day Surgery Diane Wood, Adm~n 25 7/1/92 918 N Daws Dr 817/860 9933 Arlington TX 76012 Arnold Oil Steve Cutler 170 10/1/95 1617 E 6th St 512/476-2401 Austin TX 78731 Austin Drive Train David Roman, Manager 15 9/1/96 201 E Anderson Lane 512/454-1488 Austin Tx 78752 Workers Assistance Program, Inc 7/1/98 PROPRIETARY INFORMATION , Page 1 Pro_aram Name/Address Contact~ ~ Start Data Austin Express, Inc V~rginla Manchac, Dir of HR 20 11/1/97 1901 E 51st Street, Ste 210 512/236 1110 Austin TX 78723 Austin Recovery Center J~m Gumo D~r of HR 170 4/1/97 1900 Rio Grande 477 7776 Austin TX 78705 Austin Resource Center for Independent Liwng Earl Chandler 24 8/22/90 5555 N Lamar Ste J-125 512/467 0744 Austin TX 78757 Austin State Hospital Tom Pozmak, HR Director 1350 4/1/96 4110 G uadalupe 419-2309 Austin TX 78751 B F Goodrich Aerospace Robert D Sponeybarger H R 134 8/1/95 2005 Technology Way 512-754-3630 San Maroos TX 78666 Barrier Systems, Inc Chris Sanders, CEO 6 11/10/97 6300 E R L Thornton Freeway 707/374 6800 Dallas TX 75223 Bay Area Council on Drugs and Alcohol M~ke Roberts, Executive Director 14 10/28/91 1300-A Bay Area Blvd Ste 102 281/280 0800 Houston TX 77058 Bexar Metropolitan Water District Frank Cantu, HR Mgr 184 6/1/96 2047 W Malone 210/354-6534 San Antonio Tx 78225 Big Spring State Hosplta~ Dennis Warnngton Director HR 775 4/1/96 1901 North Lamesa Hwy (P O Box 231, Big 915/268-7244 Big Spring TX 79720 Bluebonnet Tra~ls Community MHMR Center Jim Pearson, HR Director 650 9/1/96 15800 Hwy 620 N 512/244-8349 Austin TX 78717 Board of Vocational Nurses L~nda Kent 20 3/1/97 333 Guadalupe, Ste 3 400 305-8100 ext 203 Austin TX 78701 Bollman Industries, Inc Chris Fitterlmg 46 1/1/96 P O Box 1351 717/484-4361 San Angelo TX 76902 Brenham State School 1100 9/1/95 Business Office, 4001 Highway 36 South 409/836-4511 Brenham TX 77833 9611 Bnstol Resoumes Corporation Dan Abney 28 11/6/90 6655 S Lew~s Ste 200 918/492-7900 Tulsa OK 74136 Buddy Gregg Motor Homes, Inc Lee Gowan, Corporate Controller 50 6/7/94 1206 N Stemmone Fm/y 800/421-0031 Lewiswlle TX 75067 Workers Assistance Program, Inc 7/1/98 Page 2 PROPRIETARY INFORMATION pro._ram I~litlTte/Addraas Contacts Workers Covered ~;tart Date C Bar Feedyard Robert Elhs Carter 26 6/1/94 1503 W 5th 806/296-7441 -~lainwew TX 79072 Camino Real State Operated Commumty MHMR Ma~ta Brown HR 534 4/1/96 1201 Austin H~ghway #116 210/832 2105 San Antonio TX 78209 Cap~tal Area Workfome Development Board MartEn Agulrre, Exec D~rsctor 11/1/97 5930 Middle F~skville Rd, 5th Floor 223 7973 Austin TX 78752 Capital Metro Rob Rodr~guez, Personnel Supervisor 97 12/1/89 2910 E 5th St 512/389-7487 Aushn TX 78702 Carrier Corp Gall Evans, Benefits Coord~n 974 6/1/87 P O Box 2010 903/597-7271 Tyler TX 75710 CBI Laboratories Laurie Tarin, HR 200 9/1/97 2055-C Luna Road 972/241-7546 Carrollton TX 75006 CDI Information Servtoes Dawn Layton, Office Mgr 7 5/8/98 7800 Shoal Creek, Ste 2425 512-302-9757 Austin TX 78757 Centex Beverage, Ino Cynthia Keever 153 9/27/90 3834 Promontory Point 512/441 9394 ustin TX 78744 Central Gulf State Operated Commumty MHMR Karin Beike, Payroll Coord 580 10/1/97 Srv 281/238-9501 711 South 11th Street R~chmond TX 77469 Central Texas Mutual Housing As$omation Walter Moreau, Executive D~rector 23 10/1/95 2512 South IH-35, # 350 512/447 2026 Austin TX 78704 Century Telecommunications, inc Ben Wehman, HR Mgr 147 3/1/95 207 S Guadalupe St 512/754 5793 San Marcos TX 78666 Century Telephone, Inc Ben Wehman, HR Mgr 267 3/1/95 208 S Guadalupe St 512/754-5793 San Marcos TX 78667 CFAN TonyaWaxler, H R Resoume 130 3/1/95 t000 Technology Way 51 2/754-3006 San Marcos TX 78666-7037 Child & Family Servme Steve Zinnacker 50 1/4/90 2001 Ch~con St 512-478-1648 Austin TX 78722 Workers Assistance Program Inc PROPRIETARY INFORMATION 7/1/98 Page 3 Prooram Name/Address Contacts ~ .,~ Child Support Enfomement Sue Khngerman VP of HR 15 3/8/94 5120 Fnednch Lane, Ste 175 512/437-6115 Austin TX 78744 Children's Trust Fund of Texas Council Dorothy Roberts 7 9/1/96 8929 Shoal Creek Blvd, Ste 200 512/458 1281 Austin Tx 78757-6854 City of Big Spring Emma Bogard, Personnel D~r 410 6/14/93 310 Nolan 915 264 2345 B~g Spring TX 79720 City of Cedar Park Brenda Etvews HR Coordinator 178 12/1/97 600 North Bell 512/258 4121 Cedar Park TX 78613 City of San Mamos L~nda Spacek, R~sk Benefits & Safety 400 1/1/96 630 East Hopkins 512/393-8072 San Mamos TX 78666 Clamp~tt Paper Company Jerry W~lson, HR Manager 205 2/16/91 9207 Ambassador Row 214 638 3300 Dallas TX 75247 College Station lSD Eddie Coulson, Director of HR 973 10/4/91 1812 Welsh 409/764-5409 College Station TX 77840 Commemial Siding & Maintenance Mark Wendelberg, V P 6 5/1/90 8660 Lambright 713-991-2202 Houston TX 77075 Communities in Schools - Austin Don Loving, Execubve D~rector 61 8/1/93 2211 South IH 35 Suite 201 512-462 1771 Austin TX 78741 Commun~trss m Schools Fort Worth M~ke Steele, Exec Director 22 9/1/95 301 W 13th St, Rm 250 817/446 5454 FortWo;th TX 76102 Community Council on Drugs & Alcohol of East Carol Elmore 8 2/4/94 Harris, L~berty & Chambers Counties 800/452 3539 120 S Alexander, Ste 124 Baytown TX 77520 Community Supervision & Correcbons Dept 22nd Marvel Mattox, Program D~rector 70 7/16/97 207th, & 274th District Programs 512/353-8923 P O Box 1684 San Maroos TX 78667-1684 Compusys, Inc /The ERISA Group Jean Congleton 27 6/1/95 1200 San Pedro, N E - P O Box 11399 (800) 926-5581 Albuquerque NM 87192 Copperas Cove lSD Donna Howard, DIr of Payroll 1135 9/1/97 P O Box 580 254/547-1227 ext Copperas Cove TX 76522 Workers Assistance Program, Inc 7/1/98 PROPRIETARY INFORMATION Page 4 Pro_uram Name/~Addrees Contacts Workers Covered ~ Cox Concrete Contractors, Inc Mm Sandy Cox 15 5/2/94 3025 Chalon Street 409/564-6500 Jacogdoches TX 78961 CRL Industries, Inc (Diversco) Robert Hendemon CEO 34 9-1 93 4535 Sunbelt Drive 214 380 1010 Dallas TX 75248 Cut Craft, Inc Sherl Haddock 95 2/1/96 1501 Northpark Dr 817/332 6151 ext FortWorth TX 76102 Dallas Area Rap~d Transit (DART) Linda Jackson, Personnel VP 2180 12/1/96 1401 Pacific Ave, P O Box 660163 214/749-3345 Dallas TX 75266 7235 Dayton T~re Bndgestone/F~restone 1369 11/1/93 P O Box 24011 Oklahoma City OK 73124 0011 Denton County Electric Cooperative Brenda Walker, HR 114 9/1/96 3501 FM Road 2181 800/274-4014 Connth Tx 76205 Denton State School Esmeralda Gamez, HR 1900 5/1/96 P O Box 368 817/591-3360 Denton TX 76202 0368 D~stnct Attorney - 2661h District (Erath County) John Ternll, D~strlct Attorney 5 11/12/97 P O Box 30 254/965-1462 tephenwlle TX 76401 Educatmn Service Center Region 13 Wendy Kindred, Personnel Coordinator 175 9/1/97 5701 Spr~ngdale Road 919-5347 Austin TX 78723 3675 Education Service Center Region 16 Lorraine Mares, H R Coordinator 209 3/1/98 P O Box 30600 806/376 5521 ext Amanllo TX 79120 EMC Test Systems Brett Larson, H R Manager 170 4/1/95 2205 Kramer Ln 835 4684 ext 607 Austin TX 78731 Executive Council of Physmal Therapy & Jennifer J Jones 18 3/1/97 Occupational Therapy Examiners 512/305 6900 333 Guadalupe, Tower 2 510 Austin TX 78701 Eye Cllmc of Austin Laune Serafme, Admlmstrator 36 5/1/97 3410 Far West Blvd, Ste 140 512/794-9984 Austin TX 78731 F~fth Distnct Court of Appeals David Pagan, Bus~ness Administrator 56 1/1/97 600 Commeme Street, 2nd Floor 214/712-3434 Dallas TX 75202 ;ord Motor Co Parts Distnbution Center 70 10/1/87 srrollton TX Workers Assistance Program, Inc 7/1/98 Page 5 PROPRIETARY INFORMATION Pro_oram Name/Addre~6 Contacts ~ ~ Fort Worth Surgery Center Debra Delain, Administrator 56 8/1/94 2001 West Roaedale (817) 877 4777 FortWorth TX 76104 FUTURE Travel Heid~ Waller, Manager/Owner 15 11/21/91 16850 Diana Ln 713/480-1988 Houston TX 77058 General Motors - Denver Laurel Hunte, Coordinator 140 11/1/92 P O Box 5527 Denver CO 80217 General Motors Monroe LA 2527 9/1/92 Monroe LA General Motors - Portland Oregon Laurel Hunte, Coordinator 273 10/1/92 Portland OR General Motors - Wmh~ta Falls 842 9/1/92 Wichita Falls TX General Services Commission Pam Fre~tag 818 9/1/97 1711 San Jacinto, Room 400 Austin TX 78701 Geophysical Reseamh Corporation Margo Carter 13 6/7/95 P O Box 581570 918/834 9600 Tulsa OK 74158 Goodwill Industnes Laura Slaughter, Human Resource Mgr 268 1/2/92 300 N Larnar BIvd 472-6224 Austin TX 78703 Gowan, Inc John Treaton 379 12/8/90 5550 Airlines 713/695 2913 Houston TX 77076 Harris Packaging Corporation Leslie Gentry, Personnel DIr 80 6/1/92 1600 Carson St 817/429 6262 Haltom City TX 76117 Health Professions Councd Jane McFarland, Adm~n Ofhce 2 9/1/97 333 Guadalupe, Ste 2 220 512/305 8551 Austin TX 78701 Hickham Industries, Inc Scott Fahey, Plant Mgr 156 9/1/90 11518 Old La Porte Rd 713/471 6540 La Porte TX 77571 Infinity Systems, Inc Guy Mullah, Pras~dent 16 11/24/93 6108 Pinemont Dnve 713/682 8200 Houston TX 77092-3202 Ironworkers - Local 48 Oklahoma C~ty, Oklahoma John Hunter, Chairman 311 9/1/95 Oklahoma C~ty OK 405/632 6154 Ironworkers - Local 584 Tulsa, Oklahoma Harvey Swift, Bus,ness Manager 311 9/1/95 Tulsa OK 918/622 2088 Workers Assistance Program, Inc 7/1/98 PROPRIETARY INFORMATION Page 6 Pro_sram Name/Address Contacts Workers Covered .~ ITT Sheraton Reservation Corporatmn Danlet K Carvajal, HR Spec~ahst 346 8/23/96 1705 Centre Creek Drive 512/834 2426, ext ~ust~n TX 78754 JOVEN Paul Knaus, Comptroller 15 8-26-93 5608 S Flores 210-924-0330 San Antomo TX 78214 K & N Management (Rudy's Country Store and Ken Schiller, Owner 65 10/1/94 Bar B Qua) 418-0444 11570 Research Bivd, Austin TX 78759 Kendall County Attorney Pamela McKay, County Atty 3 2/1/97 204 E Sen Antomo Street, Ste 12 210/249-9343 Boerne TX 78006 KVUE TV Sabine Harlan, H R Coordinator 141 1/1/96 3201 Stack Avenue 512/459-2029 Austin TX 78757 Lakes Regional State Operated MHMR C S Kelth Matthews, D~r Systems Support 500 12/1/96 303 College Street, Ste F 972/524-4159 Terreil TX 75160 Legal A~d of Central Texas Regina Rogoff, Executive D~rector 55 9/1/92 205 West 9th Street, Suite 200 512/476 7244 x350 Austin TX 78701-2306 Legislative Budget Board Hazel Smith, Adm~n Asst 110 5/1/94 O Box 12666 512/463-1200 Austin TX 78711 2666 Lewis & Lambert Metal Contractors Wade Lewis, Project Engineer 40 4/1/91 5936 Eden Dr 817/834-4671 FortWorth TX 76117 L~ttle, Pedersen, Fankhauser & Cox, LLP Cindy Stanley, Office Manager 6 5/1/95 901 Ma~n Street Suite 550 214/573-2300 fax Dallas TX 75202 L~tton Kathryn Worth, Asst HR Dlr 550 10/1/97 3414 Herrman Drive 972/840 5680 Garland TX 75041 Lower Colorado R~ver Authority Bastrop Lower Colorado R~ver Authonty Bay C~ty Lower Colorado River Authority Eagle Lake Lower Colorado River Authority General Office-Austin Lower Colorado River Authority Hydros Workers Assistance Program, Inc 7/I/98 Page 7 PROPRIETARY INFORMATION Pro{3ram Name/Address Contact~ ~ Start Date Lower Colorado R~ver Authonty La Grange Lower Colorado River Authority LCRA J~m Sawyer 1700 11 1-93 ' P O Box 220 473-3200 ext 2620 Austin TX 78767 Lower Colorado River Authonty Marble Fails Lower Colorado River Authonty Service Center Austin Lufkin State School Mickey Mark, HR D~ractor 934 3/1/96 North Hwy 69 Lufkin TX 75902 M&W Gear (Alamo Group, Inc ) Gabrlella Gamla, Personnel Mgr 8/1/95 G~bson C~ty IL 210-372-9559 Machinists Tools and Supphes, Inc Wayne E McCu~sbon, Sec'y/Controller 20 7/1/91 P O Box 565207 214/631 9390 Dallas TX 75207 MBF Industries Heid~ Kmard, Office Manager 201 3/4/91 1160 Dairy Ashford Ste 230 409/372 9136 Houston TX 77079 Medical Carbon Research Instttute (MCRI) Nancy Blaha, H R Mgr 21 10/1/94 8200 Cameron Rd Ste A-196 339-8000 sxt 223 Austin TX 78754 Mental Health Housing Development Corp Bonnie R Siddons, Exec D~r 7 1/26/96 603 W Magnolia, Ste 204 817/926-8717 or FortWorth TX 76104 Mid South Iron Workers Welfare Plan Manon Henry, Zenith Adm~mstrator 311 9/1/95 5421 SW 27th St 405/682-2323 Oklahoma City OK 73128 Mid-Continent Group R~ck S~mpson, VP Human Relations 12 6/7/95 P O Box 1409 (800) 722 4994 Tulsa OK 74101-1409 Miller Bonded, Inc Laura Highhll, VP 42 2/1/98 4538 McLeod, N E 505/881-0220 ext Albuquerque NM 87109 Mooney Aircraft Corporation Hank Engel Personnel D~r 505 2/1/97 Louis Schrelner Field 830/792 2999 Kerrv~lle TX 78028 N J Mahn Dan Mahn HR 200 12/I/96 15870 Midway Road 972/687-1724 Addison TX 75244 O M Manufactunng Co Fred Hudlow, General Mgr 65 1/7/91 8203 Market St 713/675-0464 Houston TX 77029-2415 Workers Assistance Program, Inc 7/1/98 PROPRIETARY INFORMATION Page 8 Pro_=ram Name~Address Contacts Workers Covered Start Date Office of Court Administration Bill Hamilton, Deputy D~rector 35 11/1/97 205W 14th, Suite600 512/463-1625 Austin TX 78701 O~1 Capital Electric San Antonio Steve Trainer 90 2/1/92 2727 N St Mary's 512/341-2700 San Antomo TX 78212 Pedernales Electric Co Op 410 3/1/96 P O Box 46 Johnson City TX 78636 PennWell Publishing Co Cy Azevedo 63 1/14/86 3050 Post Oak Blvd 713/621-9720, Houston TX 77251 Philadelphia Gear Corporation Christopher Boudreau, VP/Mgr 33 3/30/92 117 N Palmer Street 713/224 4900 Houston TX 77003 Planned Parenthood of Austin Jim Weaver 43 1/1/93 1209 Rosewood Ave 512/472 0868 Austin TX 78702 Potter County Attorney's Office Sonya Letson, County Atty 27 4/I/97 500 S F~llmora 806/379 2255 Amarillo TX 79101 Premrsr D~str~but~ng Company Amy Rehfeld, H R Mgr 220 6/1/93 P O Box 25806 505-344-0287 ~,lbuquerque NM 87125 Pubhc Utility Commission Beth Phillips, Personnel D~r 228 6/15/97 1701 North Congress Ave, Room 7 160 512/936-7056 Austin TX 78701 Q C Data Stacey Roberts 45 9/1/90 3838 N Sam Houston Pkwy Ste 300 281/987-9898 Houston TX 77032 R J Gallagher Company Don Callegan, V~ce Pras~dent 175 12/1/91 P O Box 20710 713/748-4501 Houston TX 77225 0710 Renegade Headwear (Bollman Industnes, Inc ) Chns Fitterhng P O Box 1351 717/484-4361 San Angelo TX 76902 San Antomo State Hospital Homer F Mungu~a, D~rector H R 1222 3/18196 6711 South New Braunfels (P O Box 23991) 210/531-7789 Sen Antomo TX 78223 0991 Senior Flexomcs Kathy Gottardy, Comptroller 103 1/1/96 2400 Longhorn Industrial Dr 210/6298080 fax New Braunfels TX 78130 2530 Sequent~a, Inc Cecil A Bickford, Plant Mgr 26 12/2/91 4545 P~ne T~mber Ste 320 713/462 2020 Iouston TX 77041 Workers Assistance Program Inc 7/1/98 Page 9 PROPRIETARY INFORMATION PrQoram Name/Address Contacts Workers Covered Start Date Sheet Metal Workers 49 Er~c Emblem Bus~ness Manager 641 6-1 93 4775 Indian School Rd NE, Ste 105 505-266-5878 Albuquerque NM 87110 Sheet Metal Workers Local 196 Carl Cox 6/22/95 8311 Old H~ghway 90 713 864 4594 Orange TX 77630 Sheet Metal Workers Local 54 Carl Cox 6/22/95 900 West 34th Street, Surle 54 713-864-4594 Houston TX 77018 Sheet Metal Workers Local 54 Health & Welfare Carl Cox, President 600 6/22/95 Fund 713 864-4594 900 West 34th Street, Suite 54 Houston TX 77018 Sheet Metal Workers' National Health Fund Jerry Brassell 700 12/12/88 PO Box 1449 800/831 4914 Goodlettswlle TN 37072 2328 Spectrace Instruments Adrienne Henderson 8/15/95 Sunnyvale CA 408/744 t414 x343 Spradllng International Kathy Strelch Sec/'l'reas 50 5/1/92 P O Box 1668 205/985 4206 Pelham AL 35124-5668 StarTran (Caprlal Metro) Martha Stroud, Personnel 628 1/1/92 2910 E 5th St 389 7524 Aushn TX 78702 State Board of Dental Examiners Carol McPherson, Dir of Admtn 23 3/1/97 333 Guadalupe, Tower 3, Ste 800 475-0975 Ausbn TX 78701 State Board of Nurse Examiners Mark Majek 44 1/1/90 P O Box 430 512/305-6801 Austin TX 78767 State Office of R~sk Management Ga;I McAtee, Exec Asst 107 1/1/98 P O Box 13777 936 1501 Austin TX 78711 Storage Warehouse Services Inc MarleneGreham 40 1/15/91 11931 Hwy 225 at Sans Rd 713/471-3237 La Porte TX 77571 Sunset Advisory Commission Charla Ann K~ng, Senior Policy Analyst 24 11/16/95 1400 North Congress Ave, Rm E2 002 Capital 463-1300 Austin TX 78701 Superior Vacuum Serv;ce Steve Wood, Owner 17 10/4/91 4007 US 77 South 1 800-365 6096 Victoria TX 77905 Tadpole Technology Donna Barber, Programmer 30 1/1/98 12012 Technology Blvd, Ste 100 219 2200 Austin TX 78727 Workers Ass[stance Program, Inc 7/1/98 Page 10 PROPRIETARY INFORMATION Pro_sram Name/Address Conta=ts Workers Covered ~ Tarrant Council on Alcoholism and Drug Abuse Barbara Loe, Executive D~rector 25 10/1/94 1701 W Freeway, Ste 1 817/332-6329 -ortWorth TX 76102 Tarrant County Mental Health and Mental Jim Moore, Chief of HR 1300 6/1/95 Retardation 817/735 7614 3840 Huien Tauress North, Ste #10 FortWorth TX 76107 Teacher Retirement System of Texas Susan Wade, HR 380 11/1/96 1000 Red River 512/370-0549 Austin TX 78701 Terrell State Hospital Ron Johnson, Human Resource Officer 1200 5/1/95 P O Box 70 972/563-6452 Terreil TX 75160 Texas Alcohohc Beverage Commission Don Gentry, Planmng & Program 459 11/1/95 5806 Mesa Dr, Ste 1 tl / P O Box 13127, 206-3213 Austin TX 78731 Texas Appraiser L~ceneing and Certification Board 12/20/93 P O Box 12188 Austin TX 78711-2188 Texas Association of School Boards Bonnte Ebert, HR Adm~n~stretor 488 9/1/97 P O Box 400 467-0222 Austin TX 78767 0400 Texas Attorney General's Office Raette Hearn, Deputy D~rector of HR 3750 4/1/89 ~ O Box 12548 512/475 4320 Austin TX 78711 2548 Texas Board of Architectural Exam~nere Carolyn Lewis, Human Resources 17 8/15/96 333 Guadalupe, Tower II 512/305-8525 Austin Tx 78711 Texas Board of Chiropractic Examiners Patte Kent, Executive D~rector 6 9/1/95 333 Guadalupe, Tower III, Suite 825 512/305-6700, Fax Austin TX 78701 Texas Board of Podiatric Examiners Allen Hymens, Exec Director 4 4/1/97 333 Guadalupe, Ste 2-320 305-7000 Ausbn TX 78701 Texas Board of Profeas~onal Land Surveying Lois Coleman 4 11/11/97 7701 N Lamar, Ste 400 512/452-9427 Austin TX 78752 Texas Commission for the Blind Patti Kuhles 589 9/1/94 4800 North Lamar, Suite 160 459-2505 Austin TX 78756 Texas Commission on Alcohol end Drug Abuse Donzle Burnett 229 1/10/91 720 Brezos St Ste 403 512 349 6730 Austin TX 78701 Workers Asslstsnce Program Inc PROPRIETARY INFORMATION 7/1/98 Page 11 Proeram Name/Addres8 Contacts ~ ~ Texas Commission on F~re Protection Barbara Jenkins, HR Mgr 34 2/1/98 12675 Research Blvd 918-7120 Austin TX 78759 Texas Comptroller of Public Accounts Mar~lyn Hellums, Centra~ Administration 2788 4/1/92 111 E 17th St, Rm G-26 512/463-4605 Austin TX 78774 Texas Cooperative Inspecbon Program Cherr~e Vaca-Deen 70 2/1/97 3410 FarWest Blvd Ste 150 512/502-8180 Austin TX 78731 Texas Department of Agrlcultura Sarah Jo Snodgrass, Human Res D;r 518 9/1/86 PO Box 12847 512/463 9965 Austin TX 78711 Texas Department of Health Judy Garner, D~rector of Admm 5844 2/1/93 Bureau of Human Resoumes, 1100 W 49th Street 512/458 7302 Austin TX 78756 Texas Department of Housing and Commumty Aurora Carvajal 350 4/15/96 Affairs 51 2/475 3822 507 Sabine Suite 400 Austin TX 78701 Texas Department of Human Services Allen Mueller 15,117 9/1/94 P O Box 149030 512/438-3608 Austin TX 78714-9030 Texas Department of MHMR - Central Office Carolyn Kuenstler, D~r for Central Office 700 3/1/95 P O Box 12668 (49th & Lamar) 512/419-2319 Austin TX 78711-2668 Texas Department of Protecbve and Regulatory Ed Boggass, Program Admm 5876 9/1/94 Services 512/438-4505 P O Box 149030, M/C Y-966 Austin TX 78714-9030 Texas Department on Aging A~mee Mick, Personnel Mgr 38 9/1/93 P O Box 12786 (512) 424 6862 Austin TX 78711 Texas Electric Co op Kathy Jones, Personnel Admln 120 6/1/96 8140 Bumet Road 512/454 0311 ext Austin TX 78766 Texas Funeral Service Commission Mr B J M~ller, Chief Accountant 10 2/4/98 510 South Congress, Ste 206 479 7222 Austin TX 78704 Texas General Land Ofhce Lasl~e R~tter, Assr Director of Personnel 610 10/1/90 1700 N Congress Ave 512/463-5287 Ausbn TX 78701-1495 Texas Guaranteed Student Loan Corporation Steve Pearce, Benefits Special~st 450 2/1/97 P O Box 201725 512/219 4516 Austin TX 78720-1725 Workers Assistance7/1/98 Program, Inc PROPRIETARY INFORMA'I1ON Page 12 prooram Name/Address Contacts Workers Covered Start Date Texas Health & Human Services Cornm~ss~on L~sa Capper D~rector H R 156 9/1/94 P O Sox 13247 424-6500 ust~n TX 78711 Texas H~gher Education Coordinating Board Mary Smith, Asst D~r Personnel 280 1/1/98 P O Box 12788 483-6187 FAX Austin TX 78711 Texas Interagency Council on Early Childhood Carmelite Cabello, HR 61 9/1/94 Intervention 512/424 6745 4900 N Lamar Ausbn TX 78751-2316 Texas Juvemle Probation Commlss~on Steve Bonnell 33 9/1/94 P O Box 13547 512/443-2001 Austin TX 78711-3547 Texas Legal Protection Plan Dabble D~xon, Adm~n Coordinator 7 12/1/96 901 South MoPac, Bldg 2, Ste 385 512/327 1372 Austin TX 78746 Texas Legislative Council Ron W Murray, H R Mgr 350 1/1/96 300W 15thSt,Rrn 402 / PO Box12128 512/4631909 Austin TX 78711-2128 Texas Municipal Courts Training Center Hope Lockr~dge, Execubve D~rector 8 11/15/90 1601 R~o Grande Ste 650 512/320-8274 Austin TX 78701 Texas Mumc~pal League Betty Bartley 45 3/6/96 =J21 Rutherford Lane 512/719 6311 ,~ust~n TX 78751 Texas Mumc~pal League - Group Benefits R~sk Ann McKinley, H R 120 3/6/96 Pool 512/719-6540 1821 Rutherford Lane Austin TX 78751 Texas Mun~mpal League -- Intergovernmental Risk Allan Romer 155 3/6/96 Pool 512/491-2344 P O Box 149194 Ausbn TX 78714 Texas Natural Resoume Conservation Commission Connie Allen, EAP Coordinator 3000 4/1/94 P O Box 13087 512/239 0162 Ausbn TX 78711-3087 Texas Optometry Board Lois Ewald, Exec D~r 6 3/1/97 333 Guadalupe, Ste 2-420 305 8500 Austin TX 78701 Texas P~pe Trades Health Ben Plan Roland Black, stock, Trustee 2128 11/7/88 P O Box 860037 915/673-5511 Piano TX 75086 0037 Texas Real Estate Commission EAP Coordinator 95 1/10/94 P O Box 12188 ~ust~n TX 78711 2188 Workers Assistance Program, Inc 7/1/98 PROPRIETARY INFORMATION Page 13 Proc]ram Name/Address ~ ~ Start Date Texas Rehab~htation Commission Eva Sahnas, Benefits Administrator 2453 9/1/89 4900 N Lamar Blvd 512/424 4331 Austin TX 78751-2316 Texas School for the Deaf Cassy Boswell D~r of HR 480 11/1/97 1102 South Congress 512/462-5318 Ausbn TX 787 Texas Scottish Rite Hospital for Children Robert Walker, Exec VP 2/15/93 2222 Welborn St Dallas TX 75219 3993 Texas State Auditor's Office Myrna W~lkinson, Human Resource 268 8/1/88 P O Box 12067 512/479 4929 Austin TX 78711 2067 Texas State Board of Examiners of Psychologists Jennifer Noack, Fiscal Mgr 14 4/15/97 333 Guadalupe, #2-450 305-7700 Austin TX 78701 Texas State Board of Medical Examiners Wallace Lankford 95 11/1/95 MC 902, P O Box 2018 305 7051 Austin TX 78768 2018 Texas State Board of Pharmacy Cathy Stella, D~r Operations & Adm~n 39 9/1/91 333 Guadalupe, Tower 3 Ste 3-600-21 512 305-8013 Austin TX 78701 3942 Texas State Board of Plumbing Examiners Ernest Pereyra, Chief Fiscal Off 24 8/1/97 P O Box 4200 512/458 2145 ext Austin TX 78765 Texas State Board of Vetennary Medical Judy Smith, Adm~n Assr 10 1/2/98 Examiners 305 7555 333 Guadalupe, Ste 2 330 Austin TX 78701 Texas State L~brary Catherine Lee HR 231 7/1/97 P O Box 12927 512/463 5474 Austin TX 78711 Texas State Securities Board Betsy Ford, HR Officer 80 6/1/89 200 E lOth St, 5th FI 512/305-8324 Austin TX 78701 Texas State Senate Donna Rolland, Personnel D~rector 374 5/1/92 P O Box 12068 512-463-0140 Austin TX 78711 Texas Water Development Board Brenda N~chols, HR 289 1/1/93 1700 N Congress Ave Rm 429 463 8252 Austin TX 78701 Texas Workers Compensatmn Commission Scott Huston, Human Resources Chief 1149 1/8/88 4000 S iH 35 STE 818 512/448 7900 Austin TX 78704 Workers Assistance Program, Inc PROPRIETARY INFORMATION 7/1/98 Page 14 pro_=ram Name/~Address Contacts Workers Covered Start Date The Right Step Marvin Madorsky, Comptroller 40 7/6/94 902 West Alabama (713) 528-3709 ext ~ouston TX 77006 The Sherw~n W~lliams Company Gary Wnght 19 6/3/98 710 106th St 817 640 0848 Arhngton TX 76011 Th~gpen Trucking, Inc Brock Bordner, Forman 23 2/2/96 Old Marl~n Road 817/546 3991 Chilton TX 76632 T~ger Corporation (Alamo Group, Inc ) Gabrlella Gamia, Personnel Mgr 8/1/95 S~oux Falls SD 210-372 9559 TN Technologies Lynette Caldwell, HR Manager 150 8/15/95 2555 North IH 35 388-9250 Round Rock TX 78680 Traw$ County Marilyn Hancock, Emp Relations Mgr 3693 12/1/96 314 W 11th, Room 400 512/473 9165 Austin TX 78701 TRC Staffing Services, Inc (Applied Materials) Kathryn Garner, Mg~ng D~r 500 7/1/97 901 South MoPac, Ste 150 512/272 2658 Austin TX 78746 Tnlogy Development Group Ktmberly Rotto, Human Resources 250 9/3/96 6034 West Courtyard Dnve 512-425-3550 Austin TX 78730 ~ urner Equipment (Alamo Group, Inc ) Gabrtella Gam~a, Pemonnel Mgr 8/1/95 Conyem GA 210 372 9559 UAW/General Motors CIGNA (Arlington, Texas) Arnold Braver, Pmwder Relations 3872 5/15/90 26913 N W Hwy, Ste, 300 810/386-6247 Southfleld MI 48086 Un~vers~ty of Texas Co-op Lucia Franco Personnel D~r 99 6/25/96 507 W 23rd Street 512/476 7211 ext Austin Tx 78705 Umvers~ty of Texas Medical Branch UTMB Lane Hayden, HR D~rector 3400 1/1/96 Suite 827 Sealy N Smith Bldg 409/747 2620 Galveston TX 77555-0827 Umvers~ty T~tle Company Cella Goode 26 4/27/93 1021 University Dr East 409 260-9818 College Station TX 77841-5079 VECTA Deidre Boggs, Loss Control Engineer 282 3/1/92 1800 Great Southwest Pkwy 972/641-2860 Grand Pra~ne TX 75051 Vernon State Hospital Ralph Noms D~rector of HR 1081 2/1/93 P O Box 2231 940/552-9901 x4026 Vernon TX 76385 2231 Workers Assistance Program Inc PROPRIETARY INFORMATION 7/1/98 Page 15 Pro_=ram Name/Address .~.Q.t.a.C,_~ ~ ~ VIA Metropolitan Transit Yogi Cruz, Mgr Employee Svcs 1700 12/15/94 800 W Myrtle (P O Box 12489) 210 227 5371 San Antonio TX 78212 V~gnette Corporation Kenneth H~lb~g, Operations Mgr 75 11/1/97 3410 Far West Btvd, Ste 300 512/502-0223ext Austin TX 78731 Waco Center for Youth Patric~a Meadows, HR D~rector 225 9/1/97 3501 N 19th Street 817/745 5117 Waco TX 76708 Westminster Manor Alice Evans, HR 151 3/1/95 4100 Jackson Ave 454-4711 Austin TX 78731 Wichita Falls State Hospital Bud Tarleton 1300 6/1/95 P O Box 300 (6515 Old Lake Rd -- 78308) 940/689 5168 Wichita Falls TX 76307 0300 Youth Advocacy Jesse Floras 11 4/10/90 2700 S Ist 512-444-9505 Austin TX 78704 Zwolle Rail Car (MBF Industnes) Neal Haschke,Comptroller 166 3/4/91 Zwolle LA 713/493 9405 Workers Assistance Program, lnc 7/1/98 Page 16 PROPRIETARY INFORMATION ATTACHMENT 12 ATTACHMENT 13 SPROUSE (gZ: W~NN, L.L.P. Board of Dtrectors Workers Assmtance Program, Inc AusUn, Texas INDEPENDENT AUDITORS' REPORT We have audtted the statement of finanmal postt~on of Workers Asststance Program, Inc (WAP) as of August 31, 1997, and the related statements of act,wtms and cash flows for the year then ended These financial statements are the respons~Nhty of the management of WAP Our respons~b,hty ~s to express an op~mon on these financml statements based on our audit We conducted our audtt ,n accordance w~th generally accepted aud,ung standards and the standards apphcable to financml audits contamed tn Government Audttmg Standards, ,ssued by the Comptroller General of the Umted States Those standards reqmre that we plan and perform the audit to obtmn reasonable assurance about whether the financial statements are free of material m~sstatement An audit ~ncludes examlnmg, on a test basts, credence supporting the amounts and thsclosures ~n the f'manc~al statements An autht also includes assessing the accounting pnnctples used and s~gmficant estimates made by management, as well as evaluating the overall finanmal statement presentatton We beheve that our audtt promdes a reasonable basts for our optmon In our optmon, the financtal statements referred to above present fairly, m all material respects, the financial posttton of WAP as of August 31, 1997, and the changes ~n tts net assets and cash flows for the year then ended tn conformtty wtth generally accepted accounting pnnmples In accordance w~th Government Audtttng Standards, we have also tssued our report dated December 11, 1997 on our constderat~on of WAP's internal control over financtal reporting and our tests of ~ts comphance w~th certatn provisions of laws, regulations, contracts and grants PROPRIETARY INFORMATION Board of Directors Workers Assistance Program, Inc Austin, Texas Independent Audltom' Report Page Two Our audtt was made for the purpose of fonmng an optmon on the basra financial statements of WAP, taken as a whole The accompanying schedule of expenditures of federal awards ts presented for addtttonal analysts as required by U S Office of Management and Budget Circular A-133, Audits of States, Local Governments, and Non-Profit Orgamzattons, and the schedules of revenue, expenses and changes tn net assets required by Texas Commission on Alcohol and Drag Abuse are not a reqmred part of the fmanctal statements Such tnformatton has been subjected to the audtttng procedures apphed tn the audit of the basra financtal statements and, tn our opmton, ts fatrly presented tn all matenal respects tn relatmn to the financtal statements taken as a whole December 11, 1997 PROPRIETARY INFORMATION WORKERS ASSISTANCE PROGRAM, INC STATEMENT OF FINANCIAL POSITION AUGUST 31, t997 ASSETS Cash and cash eqmvalents (Note 7) $ 540,153 Receivables (Note 5) 336,801 Prepmd expenses 23,301 Property and eqmpment (Notes 4 and 6) 382,429 TOTAL ASSETS $1,282 684 LIABILITIES AND NET ASSETS LIABILITIES Accounts payable $ 142,798 Accrued habthtms (Note 10) 69,880 Note payable (Notes 4 and 6) 175,888 Total L~abfixt~es 388,566 CONTINGENCIES (Note 8) NET ASSETS Unresmcted 788,961 Temporarily restricted 105,157 Total Net Assets 894,118 TOTAL LIABILITIES AND NET ASSETS $1,282,684 SEE THE ACCOMPANYINGNOTES TO FINANCIAL STATEMENTS -3- PROPRIETARY INFORMATION