092019 Press Release - Solid Waste Service Changes - Combined IOV FOR IMMEDIATE RELEASE
DENTON Ryan Adams • (940) 349-8565 • Ryan.Adamskcityofdenton.com
Residential Solid Waste and Recycling Service Changes Coming Oct. 1
Changes Include Updated Brush, Bulky Item, and Yard Waste Curbside Collection
DENTON, TX, Sept. 20, 2019 — The City of Denton will update certain curbside collection
services, starting Oct. 1, to better fit customer needs, improve service equity, and increase service
efficiency and routing. Monthly solid waste and recycling rates will remain the same as the 2018
rate, which decreased by 12.5 percent from 2017.
Services that will see updates include brush, bulky item, and yard waste collection. Brush and
bulky item collection will still be included as services in customers' monthly rate, allowing
residents to place 4 cubic yards of brush and two bulky items curbside for weekly collection. This
is an increase from the four bulky items per year that were previously permitted. For any brush
more than 4 cubic yards (approximately the same size as four washing machines), collection will
cost $75 per hour in quarter-hour increments ($18.75/15 min.), and any bulky items over the
weekly amount will incur a $5 fee per item. For brush and bulky item services, customers are
asked to call Customer Service at (940) 349-8700 at least one day prior to collection to schedule
pickup.
Not included in the monthly rate, yard waste collection will now be a subscription-based, opt-in
service. Customers are asked to call Customer Service at (940) 349-8700 to opt-in to the service
and select a subscription. Customers will have two subscription options placing their yard waste
in paper kraft bags and paying a $1 monthly fee, or they can purchase a yard waste cart from the
City for a one-time fee of$20 and pay a $0.50 monthly fee to have the yard waste cart service.
Residents may purchase kraft bags at any local hardware store or retailer. Yard waste contained in
plastic bags will not be collected.
"We're excited to roll out these new changes," said Brian Boerner, Director of Solid Waste and
Recycling. "These updates will allow us to customize service for residents. For example,
customers can place brush and bulky items curbside and have them collected on a date other than
their weekly trash collection day. Plus, by making yard waste an opt-in service that's collected
weekly, we're cutting the amount of time our service vehicles will be on the streets looking for
waste, increasing collection efficiency and reducing our carbon footprint."
These service changes were presented to the City Council on Aug. 20, 2019. To communicate
these service changes, the City mailed a 2019 Solid Waste and Recycling Guide to all residential
customers, which is scheduled to be delivered the week of Sept. 23. Customers may also find
information on the updated Solid Waste & Recycling webpages at www.dentonrecycles.com.
Included in these webpage updates is a 2019 Service Change FAQ and a new Waste Wizard app,
which customers can use to search items and receive disposal directions.
OUR CORE VALUES
Integrity•Fiscal Responsibility•Transparency• Outstanding Customer Service
ADA/EOE/ADEA www.cityofdenton.com TDD(800)735-2989
Social media outreach through the City's Facebook, Twitter, and Nextdoor channels will also
notify residents of these service changes, including a "DTV Newsbreak" segment in which
residents will get a look at the new yard waste cart and see an example of a kraft bag. Residents
will also receive an update on these changes through the Resident Update newsletter,and the 2019-
20 utility rates brochure included with the October utility bill. For additional information on these
service changes, see the attached service guide or visit www.dentonrecycles.com.
Attachment: 2019 Solid Waste & Recycling Service Guide
Contact: Ryan Adams, (940) 349-8565, Ryan.Adams@cityofdenton.com
Visit www.cityofdenton.com for more news and to stay updated.
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SERVICE UPDATES Yard Waste Collection (Updated) I RESIDENTIAL RATES
As of Oct. 1, 2019, the City of Denton will update Yard waste will now be a subscription-based EFFECTIVE OCT.1,2019
certain curbside collection services to better fit service that customers must opt-in to receive I Service Rate ACtion
customer needs, improve service equity, and service.Yard waste includes grass clippings,
increase routing and collection efficiency. See the leaves, and weeds that are placed in kraft bags I Trash ti Recycling Standard Carts-$24.51 Place carts at
list below for information on updated services. or carts. Customers may opt-in using one of the collection per month curb 7 a.m.
I Large Carts-$29.26 per on da collection
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Trash and Recycling Collection Cart service: Purchase a $20 Cart (one-time I Brush Collection 4 cubic yards a week Call Customer
Customers will continue to receive weekly trash purchase). Customers may have multiple carts included in monthly rate Service 1 day
and recycling pickup. Rates will remain the same I • $18.75/15 min.for prior to pickup
Y 9 P� P• with a $0.50 monthly service fee. Customers brush over 4cubic yards
as 2018, which decreased by 12.5 percent from with carts may also put out an unlimited Home Chemical • Included in monthly Call Customer
2017. Standard carts will remain $24.51/month, number of kraft bags at no additional charge. I Collection rate Service for pick
and large carts will remain $29.26/month. Kraft bags: Place an unlimited amount of paper up or drop off
9 p p at collection
Services also included in the monthly rate are kraft bags at curbside for a $1 monthly fee. I facility
bulky item collection (2 items weekly), brush Kraft bags are available at local hardware or Yard waste Purchase$20 cart with Call Customer
collection (4 cubic yards or less), and home retail stores. Plastic bags will not be picked up. I Collection $0.50 monthly fee;or Service to
chemical collection. $1 monthly fee,kraft opt-in
To opt-in to yard waste service, call bags not included
Home Chemical Collection Customer Service at (940) 349-8700. Bulky Item • 2 items a week included Call Customer
G Collection in monthly rate Service 1 day
Home Chemical collection is included as a : . $5 fee for every extra prior to pickup
service in the monthly rate.To schedule collection, - Yard item per week
call Customer Service at (940) 349-8700 at least on I Electronic $20 per item Call Customer
day prior to pickup. Customers may also drop off collection Service 1 day
household chemicals at the Home Chemical p I prior to pickup
Collection facility located at 1527 S. Mayhill Rd. I For more info, visit www.dentonrecycles.com.
Bulky Item Collection (Updated) I TRASH OR RECYCLING?
Included in the monthly rate,this service allows Recycle these HERE
customers to set out two large household items Brush Collection (Updated)
for collection eve week. Bulk Items are Empty,clean,dry&loose
every Y � Brush collection up to 4 cubic yards is included as I
household items that are not related to a service in the monthly rate.This service must
remodeling — including but not limited to sofas, be scheduled for pickup at least one day prior to
large lamps, chairs,tables, and more. collection by calling Customer Service at(940) 349-8700. I Plastic#t-7
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one day prior to collection by calling Customer Brush includes limbs, branches, bushes, etc. All I
Service at (940) 349-8700. Items over the weekly brush will need to be cut to 6 feet and placed Aluminum Cans
&Steel Cardboard Glass Bolles ,
limit will incur a $5 fee per item. curbside to ensure Solid Waste will be able to
collect it. For brush ' i Trash these HERE
Electronic Collection more than 4 cubic -- "- I Bag all items before
Televisions and computer monitors may be yards, customers placing in trash
collected curbside. For this service, call will be billed J
Customer Service at (940) 349-8700 one day prior $75/hour in Y+ F Soiled Food Food
to pickup. A collection and handling fee of$20 per quarter-hour F� *' I Containers
device applies. increments .,
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