Customer Service CITY City of Denton
DENTON Job Description
Title: Student Aide (Mayor's Summer Youth Program) — Customer Service
Position ID: SA0002
Department/Division: Customer Service
Reports to: Customer Service Manager
FLSA Designation: Non-Exempt
Safety Sensitive: No
DOT: No
Definition: Responsible for providing support to several areas of Customer Service
Essential Functions:
• Researches, organizes, and compiles data into reports including:
o Daily Productivity report
o Agent Login report
o Paymentus Payment Portal (ie: Scheduled Payments report)
• Processing of documents from various channels
• Record management / Laserfiche to include: Record verification, document scanning, etc.
• Answering of phones associated with the Operator Queue
• Light filing, Operator and Administrative duties
• Participation in individual, team and quality meetings
• Job shadowing various positions and roles in the department
• Regular and punctual attendance
• Professional appearance required
Additional Duties:
• Performs other duties as assigned
Minimum Qualifications / Acceptable Equivalency:
• Must be enrolled in High School or equivalent or a recent graduate
• Must be between the ages of 16 to 21 years of age
Core Competencies:
• Ability to communicate effectively both verbally and in writing
• Ability to form and maintain effective relationships with coworkers and customers
• Ability to maintain regular and punctual attendance
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• Ability to interact with customers professionally
• Ability to remain productive while performing daily tasks
• Organizational and time management skills
Conditions of Employment:
• Must be a resident of the City of Denton
• Must pass a drug test, criminal history background check, and social security number verification
check
• Must be able to work Monday through Friday (20-25 hours per week)
Preferences:
• Knowledge of software programs such as Microsoft Word, Excel, PowerPoint and Outlook
Physical Requirements:
Overall Strength Demands: The bold and italicized word describes the overall strength demand of
the functions performed by the incumbent during atypical workday.
• Sedentary — lifting no more than 10 pounds
• Light — lifting no more than 20 pounds; carry up to 10 pounds
• Medium — lifting no more than 50 pounds, carry up to 25 pounds
• Heavy — lifting no more than 100 pounds, carry up to 50 pounds
• Very Heavy — lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes. The following describes if the incumbent is expected to exert the following
physical demands during a typical workday and the overall frequency.
Codes for "how often":
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
1 = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
1 . Standing: 1
2. Sitting: E
3. Walking: M
4. Lifting: 1
5. Carrying: 1
6. Pushing/Pulling: A
7. Overhead Work: A
8. Fine Dexterity: E
9. Kneeling: A
10.Crouching:
11 .Crawling: A
12.Bending: I
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13.Twisting: I
14.Climbing: A
15.Balancing: A
16.Vision: Y
17.Hearing: Y
18.Talking: Y
19.Video Display: Y
20.Other:
Machines, Tools, Equipment and Work Aids:
Computer, telephone, copier, scanner and other standard office equipment.
Environmental Factors:
The essential functions of this position are performed in an office.
This job description is not an employment agreement, contract agreement, or contract.
Management has exclusive right to alter this job description at any time without notice.
Effective Date: Feb 26, 2018
Revision Date: Mar 15, 2019