Recreation Leader - SA1001 - REC-LS-YOUTH/TEEN SERVICES Front Desk - North Lakes
City of Denton
Job Description
Effective Date:
02/18/2003
Revision Date:
7/21/2017
Position ID:
SA1001
Career Ladder
SA
FLSA Designation:
Special Agreement
Title:
Recreation Leader – Front Desk
Department/Division:
Parks and Recreation - North Lakes
Reports to:
Center Manager
Definition: Responsible for providing excellent customer service, completing registrations, extensive cash handling, supervising the activities in the building and assisting at other
recreation centers and other divisions within the department.
Essential Job Functions:
Answers telephone, check messages, and return phone calls
Greets ALL Customers as they enter the building with excellent customer service
Registers participants for department’s programs in CivicRec Software
Performs cash handling duties
Monitors building rentals, assists with clean-up and reports any damages or defaults in contracts
Helps to insure overall appearance of facility is in proper order at all times.
Explains different membership options, rules and benefits of each
Is familiar with and enforces center’s rules
Sets up tables, chairs and other equipment as needed for classes and/special events
Records hourly facility attendance and class attendance in daily log book
Completes administrative duties as assigned
Familiarizes self with center programs and assists instructors as needed
Assists with birthday parties, child care, programs, and special events as needed.
Monitors and directs community service workers
Cleans center as needed including assigned daily and weekly cleaning duties
Monitors gym during free play and classes
Sets up volleyball standards and nets for free play, leagues and tournaments if needed
Assist in birthday party and rental coverage on weekends as needed.
Assists other recreation centers, athletics, tennis center, and youth/teen services with desk coverage, programs and special events.
Additional Duties:
Performs other duties as assigned
Minimum Qualifications:
At least 18 years of age
Core Competencies:
Ability to communicate effectively both verbally and in writing
Ability to form and maintain effective relationships with coworkers and customers
Ability to maintain regular and punctual attendance
Conditions of Employment:
Must have a valid Class “C” Driver’s License and valid state required minimum automobile liability insurance prior to employment (must obtain Texas Class “C” driver’s license and state
required minimum automobile liability insurance within 30 days of hire per state law)
Must pass a drug test, driver’s license check, criminal history background check, and social security number verification check
Must obtain First Aid and CPR certifications within 30 days of employment
Must attend and successfully complete the City’s Defensive Driving Course (DDC) as soon as possible after employment (if required to drive City vehicle or personal vehicle for City business)
Must be able to work various afternoon, evening, and weekend shifts
Preferences:
Bilingual in Spanish and English
Prior recreation experience
3-6 months of college courses in recreation or education field
Cash handling experience—to include using a cash register, processing credit cards, cash reconciliation and deposits.
Experience using CivicRec or Rec1 registration and booking software
Prior customer service experience
Physical Requirements:
Overall Strength Demands: The italicized word describes the overall strength demand of the functions performed by the incumbent during a typical workday.
Sedentary – lifting no more than 10 pounds
Light – lifting no more than 20 pounds; carry up to 10 pounds
Medium – lifting no more than 50 pounds, carry up to 25 pounds
Heavy – lifting no more than 100 pounds, carry up to 50 pounds
Very Heavy – lifting more than 100 pounds, carry more than 50 pounds
Physical Demand Codes: The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for “how often”:
Y = Yes
N = No
E = extensive (100-70%)
M = moderate (60-30%)
I = infrequent (20-10%)
A = almost never (<10%)
Task: Code:
Standing: M
Sitting: M
Walking: M
Lifting: M
Carrying: M
Pushing/Pulling: M
Overhead Work: I
Fine Dexterity: A
Kneeling: I
Crouching: I
Crawling: I
Bending: I
Twisting: I
Climbing: I
Balancing: I
Vision: Y
Hearing: Y
Talking: Y
Video Display: Y
Other:
Machines, Tools, Equipment and Work Aids:
The essential functions of this position require the use of computer, telephone, and cash register.
Environmental Factors:
The essential functions of this position are performed indoors.
This job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.