2014-372# ' f � • �; �
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WHEREAS, the City has solicited, received and evaluated compeiitive sealed proposals for
an Automated Timekeeping and Attendance Software System in accordance with the procedures of
State law and City ordinances; and
WHEREAS, the City Manager or a designated employee has received and reviewed and
recommended that the herein described prapasals are the mast advantageous to the City cansidering
the relative importance af price and the ather evaluation factars included in the request far proposals;�
and
WHEREAS, the City Cauncil has pravided in the City Budget for the appropriation of funds
ta be used for the purchase of the materials, equipment, supplies or services approved and accepted
herein; NOW, THEREFORE,
• • • 1 • • :, • • i .
SECTION 1, The items in the following numbered request for proposal for materials,
equipment, supplies or services, shawn in the "Request for Proposals" on file in the affice of the
Purchasing Agent, are hereby accepted and approved as being the most advaniageaus to the City
considering the relative importance of price and the other evaluation factors included in the request
for praposals.
RFP
NUMBER CONTRACTOR AMOUNT
5565 Kronos Incorporated
,� 3 1 111
SECTION 2. By the acceptance and approval of the above numbered items of the submitted
proposals, the City accepts the offer of the persons submitting the proposals for such items and
agrees ta purchase the materials, equipment, supplies or services in accordance with the terms,
specifications, standards, quantities and far ihe specified sums contained in the Praposal Invitations,
Proposals, and related documents.
SECTION 3. Should the City and persan submitting approved and accepted items and of the
submitted proposals wish to enter into a formal written agreement as a result of the acceptance,
approval, and awarding of the propasals, the City Manager ar his designated representative is hereby
authorized to execuie the written contract; pravided that the written contract is in accordance with
the terms, conditions, specifications, standards, quantities and specified sums contained in the
Proposal and related documents herein approved and accepted.
SECTION 4. The City Council of the City of Denton, Texas hereby expressly delegates the
authority to take any actions that may be required or permitted to be performed by the City of Denton
under RFP 5565 to the City Manager of the City of Denton, Texas, or his designee.
SECTION 5. By the acceptance and approval of the above enumerated bids, the City Council
hereby authorizes the expenditure of funds therefor in the amount and in accordance with the
approved proposals.
SECTION 6. This ordinance shall become effective immediately upon its passage and
approvaL � �
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�. WATTS MAYOR ................��a
ATTEST:
JENNIFER WALTERS, CITY SECRETARY
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BY: i � � „����'���'�� � ���u���.
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APPROVED AS TO LEGAL FORM:
ANITA BURGESS, CITY ATTORNEY
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CONTRACT #14,JLR-003
THIS AGREEMENT, made thfs 19th day of March • 2014. by and belween Harford County Publlc Schools,
hereafter called "Owne�' and Kronvs Incorporeted, a corporaaon at 287 Billerice Road, fn the Cfty of Chelmsford
and 5tate of Massachusetts, hereinafter called "Contracto�'.
WITNESSETH: That for and irt consideratfon of the payments and agreements herelnafter mentioned, to
be made and pertormed by the OWNER, the CONTRACTOR, hereby agress arith the OWNER to commence and
complete the services described as follows:
RFP 14,1LR-003: Workforce Management System
Fumish, supply and deliver Workfome Management software in accordance and compliance with all
speciflcations, terms and conditions set forth in RFP #14�1LR-403, and subsequent terms and condltions attached
herein.
Herelnafter called the contract, for the period March 18, 2014 through March 17, 2017, and all extre work in
connectlon therewith, under the terms as stated in the General and Speclal Conditlons of the RFP Dxumen� and
the �elated terms and conditic►ns ettachment, at his (its ar their) own proper cost and expense to fumish all the
materials, suppiies, and other accessarles and services necessary to complete the said proJect in accordance
with the conditions and prices s#ated in the Final Proposal, ell of whloh are made e part hereof and collectively
evidence and constltute the Contract.
This is an lndeflnite quantity contract with no speciflc asstgned dollar value.
IN WITNESS WHEREOF, the partfes to these presents have executed this in the year and day first above
mentfoned.
Harford Counq� Public Schools
��s�-��� �cJ�
Jeffrey P rt PPB, Supervisor of Purchasing
� /%�
�«� ��..�.
Date
Kronos Incorporated
Company Name
John O'Brlen
Company Representa�ve Printed Name
,_„IT,... 2/21l14
Date
KRONOS TERM� AND CONDIilON3 FaR PARTICIPATING PUBLIC AGENCIES ADIdINISTEREO BY US COMMUNI7iES (103113Vi)
FQtONO3 TERAAS � .�mm��, �� — —
A PAR7ICIPATiNa PUBLIC AOENCY {"CUSTOMER"� BY 916HIH(i AN OfiDER FORM OR PURCHASE ORDER 1MTH KRONOS
WCORPORATEQ, AGREES 70 THE APPLICATION OF Tt1�3E TERIN3 AND CONDITIONS FOR ALL PRODUGTS, SERVICES AND
QFFERING$ 9ET FORTH ON 3UCH ORDER FORM (OR PURCHASE OFiDEft) VYHICH REFERENCES THE�E TERIMS AND CONDITION3.
SECTION /l• GENSRAL TERM9 AND CONDI'TIONS. Thla Sectlon apply [or all transacUons.
SECTION B: 7ERM3 AN� CONDITIONS FOR SOFTWARE lJCENSES, SOFJWARE AND EQUIPMENT SUPPORT SERVECE3, AND
EOUCA710NAL. ANO pROFES310NAL SERViC68. Thls Saction apply fw all transacdons sucept Waldorca Ready
and fFw Workfarn Ca�rtra[ SaaB oH�ring ( rw! includinp the prafas�lortal �d educaGonal servlces yovsmed by thJs
5acdon�.
SECTION C: CLOUG HOS77NG SUPPLEAAENTAL TERMS ANO CONDITIONS . 7riis Section apptlas oNy for tranaaetlons that
Itwol�ro Kmnas hosUng for Softwara Ilcsn�ad �der Seetlo� B and Ide�rt(fled ss CLOUD 2.
SECTION C-1: APPLIGATION HQS7ING 7ERMS ANI7 CONDITIONS . Th(s SectFon applks only /or transadlans that Mvohro Kronos
hosUng for Softwars liea�asd undsr Sectlon B and IdanttRed as CLOUD.
SECTION D: KRON09 WORKFORCE CENTRAL 9AAS TERM8 AND CONDIITON3. 711is S�etforl applies only for Wo�ldorCe Canlral
bansacttons In a SaaS errvlroroneM (exeept far tha ralated profaaalonal m�d educatlonal sarvlces se� Sactlon B)
SECTION E: (�4NO3 WORKFORCE aEADY 3AA3 7ERM3 AND CQNDI'f10N3. Thls Section applfes oMy for Workforce Rexly
transacttons.
SECTION A: f3ENERAL TERMS AND CONd1TIUN5
i. APPUCATION OF THESE 7ERMS
These lertns artd oondltlons apply to each ortfer accxpled by Kronoa Inco�pwalad ('Krwios') (rom an eUgihle Partldpatlng Public Ageney
('Cu6lome�} for alt I(roras Equipmenl, 5oftware, Professlonal and Educatlonal 5ervk:ea, SuppoN and such oU�er Kronos oRerfngs, as spedFied
on an order (ortn (an 'Orde�'�
In addltlon lo the terms set foM In thls Secfion A: General Tertns and Condillpn, lhe Idbwing secitons apply for Ihe spedfic o%ering relerenced:
(I) Sectlon 8 shaq app1Y to the Software lice�ses and purCha6ed EQuipment, suppori Servlr.es. and proi�slonal and educaUonal services,
(H) Seclion C ehell aPpIY lo the WosUng Servlees p�xChased In oonnectla� wkh ce�ialn So(tNmre Ifcer�sed under Sectlon B�
(IA) Sectbn D shall apply to Ihe Workface Central Saas Ortlers; and
pv) Secdon E shaN apply lo the Wakiate Reedy Saes Order.
AM orders are subject to Ihe appnoval of Kronas' corpaate office in Chelmslad, MessechusatES. ihls Agreernent and fhe Order Form sF�all
supersede the pre-prinled temis of any Cus6omer purdiese ader or olher Customer adering document, and no such Cuslomer pre-printed terms
shaH apply lo M�e Items ordercd.
2. APPLFCABLE LAWS
This Ayreement ahall be govamed by Ihe stale law In whlrh Customer Is based, provlded however, If such Jurisd�0ort has adopled Ihe Unifortn
Com� Intormatlon 7ransacUona Act (UClTA), or sud� ofher sfmllar faw, tho paNes ex�xessly agree W'opt-ouY' d and not he govemed by
UCITA or such olher simpar law. The partles walve Ihe appllqtlan of Ihe Unlled Natlons Commisslon on InlemaHonal Trade Law and U�ted
Nadone Cornantion on Corttrads for fhe IMematlonal5ale of Goods as fo 1he IMerpret� or enforcement of this Agreement
3. EXPORT
Customer ecknovdedges that Ihe Equfpment and Soflware may be restrided by the United Shales Govertwnarrt ar by the country In � the
Equfpm�t or SoHvrare Is lnstalled fram e�orl lo ce�aln caunUies ar� certahn agenlzatlons end Indtviduals, and agraes lo comply with such laws.
Cuatamer a�ees tn complyr wilh al appllcabfe laws oi aN of the countrles In whlch Ihe EquipmeM and 5ofiware may be used by Cuslomer.
Custamers ablf�a8ons hereunder shall surviva the temilnalfon or e�i�ation of U�e Order Fartn. Customer musl obtaln Krorros prior writlen
cansenl betore e�orUng the Softvrere.
4. CONFlDENIIAL INFUR41AT10N
�ConRdenUal In(ortnedon" b deflnned as hHamadan U�at Is: h�sdosed 6eh�een the parties after the data ni fhis Agreemenl Ciat � mruldersd
�ual � p►oprietaey w the dlscbsing pxty; and a) fde�,uned as •c�,uaP ac u�e nme a c�scfox,re, « waAa ne reasonably obwous ro a+e
r�ef��8 pahY to constihife ranfidentlal Inf�xrnadon because of legands or other markMngs by the drams�nces � dfsclos�re or U►e nahxe o(1fie
Infnrtnatlon i�elf. Addl�onally, Cuslomer aduiowledges end agree that the 5oftwaare (and SoRware dowm�fallon), and the 5peclflplbns shall
be deemed to be Krorws' Confidendal Irrfortnatlon and trade seclet Each party shaN protecl Ihe Conlidendal Infortna8on of tlw other party wlYh al
leasl Ihe same degree of wre and aonfldentlaNty, but rat leas Iha� a roasonable shdndarcl of cane, whkh such party uWizes for Ns uwn kifwmatio�
of �mllar charader Ihat It does not wish dEsclosed lo Ihe puhNc, NeHher party shaq dlsdose to ihird partles (except the parenl company or the
wfiotly uwned suhsidlarles of ihe receiv(np paRy who have a need la kr�w�wj fhe otlier partyr's Canfidentlel In/ormatlon, or use it for arry purpose not
e�lidtly sN forth herdn� without Ihe prior writlen consenl of the oUter party. NotwiUistandinp fhe forepo�n9, e V�Y �Y disdose Conflde�tlal
Infamatlon to Ihe exlent requked: (a) to any subsl�ary or afANale oi such Party, or (b) to any cros�dtants, contradors, and counsel u�tw have a
need W kr►ow In cont�ctl�w �M1h �� /4g,�m�r�znrpl �nr� whrc� a� unafe,r �t�fk;�a� �f ��n•dl��asure agreemenl at least as sbingent as �is secWn 4,
or (c) by law� or by a+�pe,w�t ar�q+�rrara�erm�d �gp aror �' a� ���,a Ir� �rvy� �r &� tit� eslabYsh rlghta or obllgatlons und� the Agnaeme�
Provided� Ihe recetvlr�, �y �wall, urd�� 1��y ��c1, �rr�aa�r��� Fh�s dlyds��,9 p��r#y wNf�r reasoneWe prior wrftten nodce SuHidant to permli the
dfsdosing parly an oppordrnflyr to contesl such �sdasure, If a party cammfts, or threatens to commlt, a breach of th(� SecBan 4, the otrret party
shaN have the righl io se�c InJunctive re11ef from a oowi of oompelenl Jurisdfctlon. The obNgaUon of oonfldenUality sheN auvlve far thrae (3) years
after the dlsdosura of such Caifldentlal InFormaUai.
Thls Agreement imposes no obllgaUon upon eilher parly wl� respect to lhe olh� yarty's ConAdenNai InlortnaUon wFdch the receiving paRy can
estabNsh by ��Nf� �I'tl�l� �a�: (�� w�s r�hl����^ paa�ss��Y� k�y Ntr� r�c:+�u�aro� paAy nitl�oirt an obYgatlon b mafnFaln Its oonfidentlaiHy piior b
recdpt from k►a�a dN �rty, �a'� N� � k�n+�n �� pwbV� wi�dl vl�fi�r�rn ol Uis Agrnemen� (c) ��tained bY ►� ��9 P�Y � 4�
faHh (rom a U�r� p��l}r h�evRr� Ehs a�hd �r d��ci�se It wA��r�l a� vbl�g��an wlth resped to confldentlallty; id) !s lndependendY developed by �e
recelvk�p patly wllhotd use of fhe �adoshig pariy's Confidentlal infomeatlon. NAiIrJi ran be shov�vi by fargible evidence.
S.TAXE3
If Cuslamer presenls lo Kranos a vaNdly Issued tax-exempt certfficate, or olher surtident evldence af tax exempllan, Custaner shal not be Ilebfa
for ihose tattes f� wtik.h Cuslomer Is ex�npL Otherwise, Customer aprees to pay all oftser applkable dutles and a�sloms fees relatlng Eo fhls
Agreement , ae well as all taxes levied or based m fhe produ�, senrf�sas ar other charges hereunder, Induding federal, stale and local sales and
exdse �xes. and arry taxes or arnount In �eu thereof pald or payable by Kmnos, e�xluslva oi tax� based on Kronos nel Irxome a business
Prtv�ege•
9. TRAVEL D(PENSES
Customer agrees Io reimbu+se Kronos tor all pre-approved, reasonable and necessary trevel incurred by Krnnos in �he perform�ce ot Ils
obllgaGonB under this Agreemenl, provided that sudi travel oompNes wlfh tlie Ihen curenl I(ronos Travel and E�ense Po�des (such polk�es are
avaRabl�r q�qr► r�qu���. ��R�raa� tiva�a�' �ra�s tp p�y any travel expenses suc� as alrfare, lodgkig� meafs and bcal transpatadon� irxurted by
Kra►os Rtr Ih� p�rtor�rt�s� oV I�s a�a�li�aSYssn� urrc�ar Ihls, Agreement p�vided such expenses c�nptyr �n,flh the Kranas Travd and Expense Pdldes.
Gustorner will be bllled by Kronos tor sucn travel e�e�ses and paymenl tt►ereof shaN be dua net 30.
T. (3ENER/Y,.
(a) The inwal&11ty or fNegallty of any p�vLslon of Ihls Agreement shall not affect fhe valldlty of arry olher provlslon. The partlea Inlend for Mre
remal�ing unalfected pmvisions W remeln In fuH force arb eHect
(b) Cuslomer shall not assign thfs Agreement or Ihe Ifcerue to Ihe 5oftuare witl�out Ihe p�1w written consent of Kronos and any purporled
asslprment, wfthaut sud� consant ahall be vaid.
(c) Netlher PaAy shall be respor�slbfe for arry Iapure lo perfortn or delay In peAartning arry of Ib abligadons under thls Ayreemenl (other than a
tallure tn comply w�th paymenl oWlgatlon6) where and t0 the 9xt�11 fhat s�� fallure or delay results from 2n unforeseeable event 6eyond a pariy's
reasonable oontrol� Inclu�ng bul not Ihnfled lo. acts of war, ads of nature: earthquake� fbod� embargo: �1ot� sabotaga; labor shartage or dlspute;
d�anges In govemmern codes, o�dinances, lawa, niles, regulatlo� ar reslrictlor�s; fallure of the Intemet; lerro�lst ads; falfure of dala, produets ar
servlces mntrolled bY anY �b Par1Y� �ncJuding the prnviders ot wmmwtkxtlo� or �twork servioes: utlHty power Fellure: malerial shortages w
unavailaWlity or other delay in delivery not rewldng fimn lhe respons(bk paity's (aAure la tknely place orderg fheref�, or F�ck of or delay I�
Iransporlatlon (each a'Farce Maje�ure Evenl7.
(d) W natices given under this Agreamanl sFw� be In wrltkg and sent poslage pre-pald, If to I(rarws, to the Kronos address on the Order Form, or
N lo Customer, to ihe WIAng address an Ihe Order Porm.
(e) The sedlon headinys herein aie provlded for convenlence anly and have no substantive eBect on Ihe consUuctlOn of this Agreemen�
(Q The Partle� eg�ee ihal the Orc1er sigrred by bnth parUes erid exp�essly reference Wa Agreemenl. whMft Is dellvered vla tax or electranlcally
d�ll�+��l vN� c�nm�l l�, s�a�l ca��iut� � v�Rir� �row9 �1'��h'C� �5I��n�rak..
(gj "I��P� �,gre�n�r� �;nd' �ry I�4�rr���rn a���dy �r�rar�1�9 �r�lru �'I�d��rr� hfortnatlon contalned In any referenced URL), together wiih lhe
�rp�tl�b�� !�rcfi�p� �"a�at. �ra�t�#%s4� thr� +�a��i� � �nt b�ria���r V��� ��r�!'� t� khe prtxlucts and servlces descrlbed herein and supersade aN prior
a� �snt�p�aa�a�ta� r�pre�en4�l�a�, w��a�N��a��, �r �Ua�r �r�nrsrm�l�r� b�+k�n, �a� partfes refatlng to the s�ject matl� of Ihis Agraement
T"��I� �rere�cn�ent rrr�y k�ea �ar� an��y Irs +a�r1� ��jar�d ka�+ ���vurizs+c� ��pr+��rt�Ni� crf bolh parUee. C�tomer uxlerstands and adtnovuiedges
Id�aN �d� I�a rcrr�yr ��� �a c�d�rra�ars c��r �rr�denlVal P��natlon regardh8 ge�e►al producl develapmenl �rectlan, poter�dal fuhua
pmducls erxUor producl er�►�anceme� under oonslderaUon. Cualamer is not enGtled to arry produGs or product enhance�ner�ts ott�er than Niosa
amfalned on the Order Fartn, CusFomer has not �ied on Ihe avaqabl�ty o( any fubure verslon of the SoRware or Equipment IdentiRed on an �der
Fortn, nor:�y oU►er tudxe producl in executlng this A9reemenl
(n) use, du�katlon, a dlsckraira by tlie United Sfates GovemmeiY Is sub�ect b resbidlais as sel iath In subpa�gra� (o) �� I i�l of Cie Rlghts In
Tedinlcal Dafa and Camputer 5a(lware dausa al DFARS 252.227-7�13, or subparagreph (cK1 x2) of Ihe Commerclal Computer 5ofhvare
Res6icted Righfs dause at FAR 52Z2T-19. as appllcabie. Nlanufactiusddis�rWu� Is Kror�os Irxorpurdled, 297 BNleik� Rnad Cf�elmslord. MA.
(t) 7fte JHoss� Enlerprlse Middle+►wre componenls em6edded In the 5oftware are suh�ed b tha End User Llc�se Agreemem found at
tlt�:IMivutN.redha�comlHcenseubosg Aula.htrnl.
{J) d�slomer may pay an Invo�e by riedlt �rd if tlie amoirrt is not greater than SSO.00O.W.
SECTION 9
TERhIS AND COND(110N3 FOR SOFTWARE LICENSES, SOFTWARE ANO EQl11PMENT 9UPPORT SERViCE3,
AND EOUCATIONAL AN� PROFESSIONAL 3ERVICES
TNs SecUm H appllas to SofMsro Ilcerned, EquipmeM purchased, supporl servit�,a fa Softwa►s and Equlpmenb and edu�atlonal and
professlonal servloes, when sud� Ifems are IdenUNed on the Order wtddi eapressly referesices Uds Agreemenl.
1. PAYMENT AND DELIVERY
Un�ass otlienvise set forlh fn Ihls Agreeme�t, paymerd lartns are Indkaled on the Order Fortn � oUrer rnMempaaneous ordering doa�fieM
containlnp produd-spedRc payment lertns signed by ttle partles. DeHvery term9 are a9 steted on the Order Fortn ('Deflveryr). I(ronos wiM Invalee
C�sromer for produds upon oellv�y. Ur�ess nU�Mae set forth on the order Form, Profesafonal and EdupBo�al 5ervlces ara provided on a
lime and malerials bas�, irnaiced moMhty as rendered.
2. GENERAL LICENSE TERIAS
Krorws owns w has the right W Ilcensa Ihe Softvrare. Thc SaRNaro and Software dacumentation are confidential and may �ol be dtsdosed ta a
thlyd party wilhout Krtxws' written wruaM. The Sothrare mntalns proprietary trade secrel tecfwiobqy, U�uthorized use and oopying oF such
5oitware Is prohiblted by law. including United Stales and forelgn aopyrlght law. The prfce Cusbmer pays Ior a capy of the SaRware aonstlhites a
�cense (ee Uial entltles C�sslorner to use N�e SofMere as set toAh below. Krot►os �anfs to Custaner a non-exdusive, nor►dansfereble, perpetual
(exc�l es proNded herein) 9cense lo use Ihe 5oft�re. Thb licenae may be lertnlrtated by Kronos by wrltten notlee to Cusfart►er �On arry
materlal breach oi Uds Agrcernem 6y Cuslamer whldt remal� ur►ared fnr a period of Ihirty (30) days afia� such wrftten notice fiwn Kronos. Upon
such lerminatlon of U�is ficertss by Wo�os. Cusbmer wlp have no ftxttter rlphl W usa lhe Soltware and wfA rehm the SolMere medla to 1Gorws and
destroy all capi�v of the Sofhrare (and related documenfatl�) in Cuslnmer's possesslon ot aontrd. Th� Ilc�se Is subfect lo all of 1Fre lerrns oF thls
5edlon B.
3. FEE BASEb IaMITATIONS
Cuslomer reoognizes and agrees tliat lhe Iloense lo use the 5oflsnrare Is IGnfled, based u�on Ihe amowl of ihe licensa tee peld by Customer.
UmllatlorM, vrfdch are set forth o� the drcler Form� may Indude the rwmber of empbyees. slmuqaneous or aetive users� Soft►rare prnducE
modul�, Soitware fealures, oom{xiter model and serlal number anE partitlon, and/or tlia nwnber of leleQhone Ifnes or lerml�ala to w1U� Ihe
SoNwere is peimlfled ta ba aonnedsd. Cuatamer agrees lo; I) usa the 5oftware only for Ihe number of employees, slmultaneous or ac@ve users,
computer model, paNUon and se�ial ixmber, andlor lerminals pemdtled by the appllcable Ik�nsa fee; i) use only the produd modules andlor
►eaa� permmea �y u,e aPp��we �e re�; and lil) use 1he Saftvvara only In suppo�t M Custome�s own bush�ess. Cuslomer egrees not lo
Increase the rvXnber of �nployeea, slmulfaneous or aetive iaers, paAltlons, termlrcals, producls modules, feahxes, or to upgrade the model, as
applicable, unless and untlf Customer pays the applkable fee tor such Inanase/upgrade. Custaner may nol re�xr�se or subRcense Ihe Sofiwara
io, or othervrise permk �e of the Soflwere (Induding dmeshark�g or networking �e) by arty tlikd pa�ty, c„��ome� �y r�o� Pro�►de ser��e bureat,
ar other data processing s�viaea fhat make use of the SaRwore wilhout ttie e�qxess p�r written wrBent of Kroras.
4. DBJECT CODE ONLY
Cuslomer may use the camputer programs indudad In the So�e (tlie "Progr�ns') In objecl code form only, and shall nal reverse complle,
dlsassemble or olherwisa oornreri Iha Propra�ns ir�to unco�nplled or urtassemded c�e. The Programs Incl�e cwnponer� ow�ned by UdN
parUes. Such fhlyd party camponenb are deemed lo be SoHwars subJeci to thls Sectlan B. Cuslamer shaN not use arry of the Programs (or Mie
data model� tl�erHn) except solely as pari d and fn connedlon wlth tha Softu�e and as desafbed In tl�e publlshed doaxnenfatlon (or such
Sotlware.
5. PERMRTED COPIES
Cuslomer may mpy the Praprams aa reasonaWy necessary 10 load and execute the Programa and fa badcup and disasler remvery and lestlng
purposes orry, except for additlonal copies of the Teletime SoHwiue end tl�e Kronos ISeries (wMch musl be t�ed separalely). All copies of the
Prngrams or any paA thereof, whefher In prinled or ma�lne readable fortn arxJ whelher on slorape medfa or ottierwlse, are subJed to all the
t�ms uf dris Ncense, and all wples of tha Programs or arry part of Ihe Programs shaq Indude U�e copyifght arxl proprlelary rigMs notices
oorrtalned In the Prograzr►s as delivered lo the Cuslomer.
6.UPDATE3
In the event fhal KronoS suppNes Service Packs, Polnl Releases arid fNajor Releases (IrxJuding le�slative updales M avaNable) of Iha Software
(wNecbvely re{eRed lo as 'Updates"), such Updates shaB be part of the Sofhrare and the proWsJons af Ihla Ifcense shaM apply � such Updates
and to Ihe 5oflware as modHted thereby.
7. ACCEPTANCE
Fa Cuslamers &titlal p�xChase of each Equipment and SoRware pvdud Kronos shaM pr�vide an acceplance lest periad (the Test Period') Ihat
oommencss upon Instalatlon. InslaBaUo� shaN be defin� as: a.) the EqulpmeM, If any, Is mouMed; b.) the Software Is Installed on Cuslomets
server(s); and c.) knplemeMatlon team hafrdng, if any. Is canptele. U�rtkg tl�e Test P�lod, Customer shaN delermine whelher the Equlpment and
Software meet the Kronos puWished eleclratic documentalbn, ('Spet:fgcatlons7,
Trie Test Pe�1od shall be for 30 days. If Customer has rwl give� fGonos a vuritten deBden�.y statement spedfying how Ihe Equlpmenl or Software
falls W meei the Spedfiratlartis ('Dellderx.y Sfaten►enl� wfCdn Ihe Test Perlad, the Eq�pmenl and Soflware shall be deemed accepled. I} Cusbmer
provides e Defldency Stalement wl�in the Tesl Perbd, Kronos sha� have 30 days to car�t the deflclency, and Cuslomer shall have an
addltlarml 30 days lo evaluate the Equlpmerri and Sofh�re. If the Equlpment or Softu�are does not meel Ihe SpedHcatlaru al dia end of Ihe
seoond 30 day period, eithet CusEOmer w Kronos may tertnfnale Ihls Agreement. Upon anyr such teiminatlan, Customer shaN renxn aM Equtpm�t
and Softvuare (and related documenfaUon) lo Kroras, a� Kmnos shaN refuxl arry monles pald hy Customer to Kronos for the ralumed EquipmerH
and SoRware. NelU�er paRy shaN fhen have arry (ixUier IiaWYly lo the oUier for the produc� that were the subJect o( the Acceptance Test.
8, LMfTED WARRANTY
IGonos warrants fhal al Kmnos Equlpme►it and SoNNrare medla shall be hee hom defects In materials and workmansfdp, (or a period of Nnery
(90) days hnm De�very. In the even! of a txeach � Ihls wdrranry, Cuslomers remedy shaA be I(ronos' repalr or replacem�t of Ihe deflcl�t
Equlpm�nt and/or Soflware medla, al Kmnos' opUon, provlded tt�at Customers use, inslaNati�on and malnienance Uiereof have coMormed b lhe
5pecificatiorB, Th18 warranty Is extended to Customer only and shap not apply to arry Eq�pment (or pmts thereoQ or Software madla In the event
oh
(a) damage, defecLs or mathuicllons resultlng from mfsusa, acddeM, ne�ect, famper&�g, (Induding modfficatlon or replacemeM of arry
Kronos companents on arn boa� supplled wi� the Equipment), unuaual physkal a electrlcal stress or causes oU�er than namel and Inlended
use;
{b) Fallure of Cuslomer to provide and mainhaEn a sulla6le kistallaUon envkonmeM, aa spedfied In the SpedHcatbrn; or
(c) melAxicUor►s resullk�g kom the use of badge9 or supplles nol approved hy Kroras.
1N��arv ��upt�Eyrifig Ikla� NrrC�a��Cloaa ���'k�rd �ry 1�c~s�n�' �Nrr�uc��, �uxlcrmc�r 9s ra�;��R� k�r p RM�i C'"�us�rn�r��I�s wwikih
r�Ar�rrr�rrR� t�' i��l ���d ��I� &�vr� �P�w� ����E�a. N't Gwsl�rr�r �� IN��drts�rw� �`4°rcarl�i�t �"a�CN '��ft�a'� r� 1Nrrrklia�r� p��r�e �r��a�ip
�c��4�,r+d�e^ (f� +�A�tr�rw�r � �cai�i� �: s&k�� �'�ar �ku� c�rrN�� �nd �� ��+ n� � r��rt� �� d�an�ea�k� �e��r�! Irr � �r 1�� p�rt �y ��sh� sr.�cYo
sa�4tw�r�, (YR� r�Nrry� �a�^r ��r�Rra�am� d� r�� r�C�s� �a�P�r�n�r �C �mm� p�r�� M��tk�rt �rr�� Ihe prae��kkanu �n� r�viaa�w adf �acll^n s��rt�
aa�1 dt�.dn�l�, i9a�� �t�rrtaer � a�wnb' r�y up� k+�r�, Ba� ��Itw�wr�, I�, or ��r 5�adtww�r�r f¢�r mny �Nv�� �^ �Pdai� �rdYrrg a�na�n�
wfth federal (and state lavvs where appllcabley or fhe appropriale tex U�4r��ura� +�( YN�ras m���c4�1 � 5u�h r�pa�rrti� �� dv��„ �r�a! (Iw� �ars��n�r
wUl revlew any calculatbns made by uskig surh Software and saHsy Ik�alP PJ�rt t r.a�Ca,�.rl�G�n� ��� Kr�rr��:R.
9. PROFFESSfONAI. AND FDUCATIONAL SERVICES
(�) EldGAGEMENTS
Unless olhen�dse Indicaled an fhe Order, Professlonal and Educatlo� SerWces ('P[o/essional Servfcas") shap be provkled on a tkne and male�ial
b-�� �rrd s� N� a�I�t�a�l �P �k. i� ��Np�ar Ar�uY� C� �N�Cecl icr kh� t?r�3�r Form or any assodated stelemerri of work CSOW"1� the Amlt
�Pd k� d�a�1 ��ti �t��nd� f�av ���C�rn�°� dud�mllrsp s�e�d �ra+ncrs" r+���r� �e�edulir�g purposea, Afler ihe dollar Iknll Is e�ended, ICronos will
�an�tinta� N�a �ar�duGd� ��rf+ps�tanai a�rnr�� +an � t;�n� e�ad �r�ut�i�i� b�i�, II a Change OrAer or Schedule of Servlces ior contlnuatfon of the
Professlanal Servicas Is signed by 1he partles.
(b) WARRAM"Y
kGvnos warranLs fhat aA professfonel a� aducatlonal servlces performed und� thfs Agreemenl shall be pe�formed in a profescbnal and
oompelertt r�wa�r�r. lin Ih� �v�r�� �Fu�l V�rar�� breaches IMs vrartanry, and Customer so nodfles Krorws withln 30 days of recelpt of Invofce fa Yhe
appHrrdble � ��� ����m�r'� r�rened!y and Kronos' IiabYity shafl be lo re�perfortn the services which were deflde�t in a marx�er so as to
contortn ta �r� tn��rr� �trar�ky, �R e�r �wcGdftlonal cost lo Cuslomer.
(c) KRONOS PROFESSIONAUEDUCATIONAL SERNCES POLICIES
ICrorws' Ih����a��p� F��crf���I���,u�tiar��N ����s �'�?� �'wal� ap�y 4�t a�C F'a�l�s�k�nai and,t�rr �d�c�a�rar�al �!�rwG� pu�� urr�N�° �e
app�ahle � rrw� t� �c.�sed �t° �u d
� . . ����i�en���akk�� hk�r� �`�"r�f�sd�tl �e�ct�
Polldes'). IM'� 4�t� �rr�a�r�V' a� � r��r�t �a���wn Vk� �r�sF��drara�( �� ��i� �nd �8� ���wr+�r�C. �ra t� cr� � ,� �1 �Fr�� pu^�w�l�.
10. 50F'i'WARE SUPPORT SERVICES
The iolbwing terms and oor�llons shall govem the Softurdre support servlr.es provided hy Kronos b Customer.
10.1 SUPPORT dPTIONS
�r�a�er rr¢�y �ect li�mr 9du� C��V�r�r�g �a�twna� � p� t�kY�a�c�° � qc�' C�pfs� ���} ,��n�d �'la��i��ur� �� Pla�nu� Plus) sup�rt (`Servlce
1�"Y�"), ���r �rrn�lding +dIN'��r4 ��rrri� c�nr�r�� ��ci� ���K �e�� u��Y�rdrw�. �� �p�J1ti�d ka�rer6n �"S�a+ri� t�1"mrVn�") end In the Kroras
���pnrl ��rrv�� I��r� �de�ra�s1 �. ��s��r urr�s�k I���� d� s�rmr� �eav�:� iyps K�rr �M af �r �cr4�r� s c� on the Order Form,
(h�vm�„ N► �na��arn+�c �S �rd��Na7� s�ap�ar�M �s�ti+b� f� Vi�l�r� S�roV`t�mr�, ���r��r rraqy �n�y �aurc;#a�sc� 0.iald ��ri+c;� Type for ihe
Vis(omrare so+tvrarn). Al� updates shaM be providad vle remote aceess.
10.2 TERM OF SOFfWARE SUPPORT
L�nr�� arotwr�a�� Ir�id�l�,xi an !k� �rrJ�r '��nrr. ��r�z�rt serwi�,� ��a�Y �srron7ence on fhs Softwa►e Oellvery dete and shali aonBnue iw an inlUal lertn
rc�f uro�� �S �,Y��. �a,a�rcrr� s�a�r% m�y I�r r� P�rr ��➢�s��l �(�N ) y�� lertns on the ehnfversary date of ILS oommencement date 6y mutual
warN�i�ro �nt s�� t1�a p�h�� �� �ay Kza��, �rwr�Nrw� ��r�fa��rr �a� M'nrralr�s tar #�s �ppRca6le rene�ral term and Cuslornet payfng such Im+olce
�rr" i�rea �cwrnm e�k e�f �.r�i� �n�E Po�r1. A�I��er 1�wt t�r y�� Iat�Cd�N t�r'rr� af thi� Agreement, the S�vlCe 01f�ings provlded and Ihe Servioe
���ra�m � er� �uh���c� �� a�i�rt� i�y K�ca�s wnrRC�a �N�y (�t'i� d��«S ufv�nce written notloe to Cuslomer. For the fniUal lwo (2) renewal years tl�e
�rrrav�& ^�up�w1 f+�, �tzr @Fra� �aavr�r preac�t�c�x �n�1 serv�� q�w +�111 rra� ��^���e by more fhan 4% over the prior ye.afs amual support fee.
10.3 GQLD SERVICE OFFERINGS
Customer ahall be endtled to recelve:
p) Updeles for Ihe SoRware (not Induding any So(tware for whlch Kronos c�arges a separate IfcerKe fea), provlded Ihat Cuslomers operating
sysfem and equlpment tne�N �m�nka��rr� �y�le�n �4�ra�`ald�ar� �t,*p�remetits. as reasonably deterrnlr�ed by Kronos. If Custamer reques� F(ronos 10
InsfaN such Updales or ko pr�vJ�ia re�ir?8r�6 ���s��appr �+m� Ira pay Krorros (or such InslaMation or retrainfng at Knxms' prking set forth In INs
Agreernent.
((I) Telephone andfor eledran� access to the Kronos Global 5upport Center far Ihe log�ng of requesls for service during the Servke Coverage
Pedod. The Servlce Coverage Period for the Gold Service Olfering is B:00 a.m. to 8:00 p.m„ lacal tlme, Monday Uttough Friday, exdudfng Kmnos
hoNdays.
(fll) Web-based supporl Inclu�ng access }o �{tware docunentatlon. FAQ's, accass lo Kronos knowledge base. Cuslomer faums. and ecase
rnanagemenl, Such oHerings ara suhject to modificatlon by Kronos. Current oflerinps can be fand at httn:!/www.kronos.com/senrlces/suunort-
s�vlces.asoz .
(Iv) Weh-based rmr�ote dlagnostic tedinlcal asslslance whlch may be uUUxed by Kronos to resolve Software functional problems and user
problans durin9 the Servka Coverdge Period.
(v) Access to speclaHzed wrdent as and when made avaHable 6y Kronos surh as technlcal advisories, leaming quldc Ups, brown bag seminars,
techr�al Inslder Ups, SHRM aleartdng, HR Payroll Ar�swprforoe and ser�dce rase sludles.
10.4 PLATINUM ANq PUJ� 9ERVICE OFFERINOS:
Platlrnim: In additlon to Iho Service OHetinps spedfled Fw Ux Gold Service O(fer(ng above, tlre Servlce Coverage Period for tha Pladnum Servfce
OHering Is 24 hours a day, seven days a week, 365 days a yea�.
PNis opdon: In addltbn lo tlie Servlce Offerings spedfied for the Gold Servlce Olfe�inp above, Customers purd�eslrq� Ihe Plus aptlon shall recefve
fhe servlces of a dedicated, bW not exdusive, Krvras Tectinlcal Acoount Manager ('7AhA') lor one producdon Instance of che So(Iwrare.
Cuslomers pur�hesing the Gatd-Plus optlon shall deslgnale up to one p�finery and ane sernndary backup lechnlral co�lacts ("Tedmfcal
ContacLg'� to be Ihe sde confacb wilh Ihe YAM, whlle Cuslomers purchasing the Pfatlrwm-Plus opHon shall deslgnale up to lwo primary and three
secondary baGcup TechNtel Contat,Ms. Upon requesl, Custome� may designale addftlonal antflar badcup Terhnlcal Conlacts. Ciahomer Is
requlred lo place all primary Tectxdc:al Contads Ihrough Kronos praduci trekning for the 5oflvrare covered ur� thls Sectlon B at Customers
e�ense.
Customers purchasfng Ihe Plathwm-Plus optlon shall also recehre a one day per year vlsit to be performed at Ihe Cusfnmer locafi�on wfiere the
SoR�e is irelalled. Dur'xig this on5ile visii, Kronos shaH ►wrk with Cuslomer to IdeMlfy vrays lo help Cuslomer kxrease fwutlonallty ar maximlze
utlllzatlm of the Software In Cuslomers spedfic anvhoroneM. Customer musl be utltlzing Ihe Ihen-currenl verslon af the SoRware.
i0.5 PAYMENT
Cusbmer shaN pay aruwal suNport charges tor the �IUaI te�m In accadance wi� the paymerrt terms on Ihe Order Fam and for any renewal term
upon receipt of Invo�ce. Customer shall pay addltlanal support d�arges� N arry� and line and matertal eharga upon rc�calpt of �
1 Q.B ADOfTION OF SOFTVUARE
Addltlonal 5oflwa�e pu�chased by Cuslomer as per lhe ad�ing pmcedure set aut In Ihe agraement duirg Ihe iniUal or arry renewal term sF�aq be
acSded to the Suppat Servlces at Iha same support optlon as the than cxxrenl SoRware suppott coverdge In place under fhese tertns, Customer
agrees W pay the charges fOr such addldon as per fhe Order.
10.7 RE9PaNSIBILITIES OF CUSTOIIAER
Cuslaner agrees (i) lo provlde Kroras personnel wilh fuN, free and sale accese lo Software For purposes of support, Induding use of Kronos'
s�dard remWe access tect�nabgy, II requlred; (II) to melnhaln and operate the SofhMare fn an environment and axording to procedures which
confortn to Ihe SpeciriwGons; ana �in� no� ro anow su� or ►ne sor�ara ay arnone omer u,an icronos wtr�out �,�snen auu,or�za�uw, rram
Kronos. FaAure to utltize Kronos' �emole access techrmlogy may delay Kronos' response andlor resolWon !o Custome�s reporied Snflware
prvblem. If Custamer requires lhe use of a spedflc remole access lechnology not speciFed by Kronos, then Cuslomer must putihase the Plu9
opdon to receive supparl end provide Kronos petsonnel wifh f�, free and safe Bccess to U�e remate accress hardvu�re andlar soflwaR.
10.D pEFAULY
Customer shall have the rtght to lertnlnale Krvnos support servlcss In fha event Ihal Kronos is in hreadi of Ihe suppat services wartanty sel fo�th
below and suct► 6reach h not cured withln fNteen (15) days etler vurllten noUce speciffying l�e nature of ihe breach. In fha evenl of sueh
lerminaHon, Kronos shall reflrid tn Customer on a pro-rata basls fhose pr�pald annual suppart fees as5odated wilh the unused portlon of tlie
support tertn. Krorws reserves Ihe right to lermkiale �ar ^�mr� : r� 6n Rhe ev� tha� ��r�i�rn�wr Ps �r a�P��IC ��d�r �hml�� +s�r4 wa1�a
Wonos and �uch default !s not axrec9ed wHWn flfleon (�5) � a�ler ww�i�fi�n ��. �n �k�rn, ld�a �r.rp�wcw�t st�rA� +n�M t�rar�ira�f� ���t9 �N �It� d��
hereunder wiN became Immadlately due and payabl� I�m lh� �zv�l �l �r�si�wer �� tl� � t�u�sN�� �� �a pa-rl� <�r�ce�m crr �w� I�is ��s��a
asslgned by law.
10.9 WARRANTY
Krorps warranls that atl supp�t servioes shafl be perfOrmed In a professlOnal and competenl manner.
11. EQlJIF'MIENT SUPPORT SERYICES
TTte {olbwing terms �r�d c�tllktin� �J"i�N� �!r�m �N� eq��rta��rx �a�w�aN�?� �enr�c�ws �sa�+k9� by k�r�re�at lcw ��o�C�c�r�n!.
Kror►os and Cuslom� I�er�kry ��„� �k �r�rrads s�ll pravl�t� dar�pl �cy�m9�n�� t�p�ir �,op�k �ar�vBr,� ("�t��cau �t�s�wr� �earvi�"� �rar Customers
Kronos Equlpmenl ("�'rr�rdt��ft(�)"� ap�Yl'�d a�a �n C?rdeo �ctro� !� �uaaw� irarra �l�tan�a ^v+�1HrG�t C�r� N�n�C�r�15t�te� s�d �us�rt� k�� p�u��rl la Uie
follpwing terms ard cor�itlons:
11.1 TERM
Equlpm�t SuppoA S�vloes for the Produd(s) hava a lartn af one (1) year commertcing upon the explratlon af fhe appllcable warranty pe�lod, as
spedlied In tf�s SacUon B. Equlpment Suppwt Servlces can be exl�ded for addHional one year tertns on the annlvmsary d Hs oommencement
date ("Renewal Date") hy mWual written apreement of the parlles or by Kroms Bending Cuslomer an Anvolce kx the applicable rene�val lerm a�d
Customer paying sudi Invdce prior the aommencement of such renewal term. For the Inillal tvw (2) renevvsl years the annual support fee, for the
same produds and serrlce type, w�l not Increase by more Ihan 4°h over Ihe pria yeara annual support fee lo the a�Aent cansistenl with the
pricing set fnrth under the Agreemertl.
71.2 PAYNIEHT
Customer agrses b pay �e 5uppal Charges for the i�ilial tertn es set forih on Ihe Order Fwm for ear� Produd listed. Custaner agrees ihat al
Pmducts of tha same type Ihat aro ovrned by the Cuslomer, rr,d�,dm� w�rna,� rmnau«, cug�omers •spare �oducc�� (ea der„ed eebw), w�n ee
subJect to �Is Ageement. Cuslamer agrees fhat If Ct�lnmer purchases, during Ihe term of Ws Agreement, any Produclg of Ihe same fype as
thosa spedfled on an Order Fam. such addiUonal Products shab be subJect to this Agreemenl Cusfomer agrees io pay a proraled fee for such
addifional Products and agrees lo pay Ihe fuA annual fes for such addfUanal Products, upon Ihe reneHral date.
Krorws w111 Imolce Customer fw the annual5upport Charges each year In advanoe of the Rene�ral Date. Cuslomer wfll pay Kronus wid�in thlrry
(30) days a( recelpt of Mvdce.
11.3 DEPOT SWPi'QRT SERVICE DE3CRIFRON
Upan the fallure of Inslalled Equlpmer►t. Customer shall notily Kraros of such fallure and Kroras wlll pruvlde remote fault Isolatlon al the FftU
(Field Rep�cement unny or subasaembly level and anempt to reso�ve u,e probfen,. 'rhose fanures de�erm�ned ny Krnnos w be eyulpm�l re�aced
shall be dispatd�vd lo a Kmrms Depol Rapelr C�I�, and Cu&tomer w1A be provfded with a Retum Malerial AuUmrizaUon N�rnber (RAAA) for the
falled Eq�dpment I( C�ulaner Es lo rehun the falled Equfpme�t to I(ronos, as reasonaWy delum(ned by Krarws. Cusl�ner must retum the talled
Equlpmenl wilh the suppYed RMA nixnber. Haurs of ope�adon, locatlo�s and oUter Informatlan relaled to Kronos' Depot Repalr Cenlers are
avall8ble upon request and can be (ound aU�tfps:dcustome►.kiwios.com/confadlcarHad•�or►e.aspx m�d are subJect lo change. Relum and repalr
proced�xes for (allsd Equfpme�t shaN be provkled based on Ihe Depot opNan - Depot Exchange or Depol Repalr - selected by C+�stomer o� Ihe
appllpble OMer Fam ard es spadfled hareln ard In Krorws' then-currenl Support Sarvlces Polldeg. 5ervfca packs fa the EqulpmeM (as
described In subseCtlon (b) below) are k►duded in boTh Depot Exchange and Depol Repair Support Servioes.
(I) Depo1 Excherge: Kronos wfll provide a replecdnenl tor Ihe faNed Equlpmenl at Ihe FRU or subaseembly level an an "advanced exchangm"
ea�a, u�ur� a�arrt�r or Krorns' rhoice. Replacemern EqulpmeM wIN be shlpped fhe same day, fa delivery lo Cuslome�s tocatbn as furU�
descrtbed In Ihe S�po�t Polldes. REPLACEMENT EQUIPMEhIT MAY BE NEW OR RECONDITIDNED, Cuslomar shall spedfy Ihe address ta
which the Equ�menl Is ro be shlppad. Ar st�fpmen� vNA indude the Kronos provided RMA designel�g tha appllcabie Kror�os Depot Repaf�
Cenler, as Ihe redpienE Cuslaner, upon recelpt o( �he replecement Equlpment from Kronoa, shaA package Ihe defedWe Equlpment i� tha
malerials provfdsd by Kronos� wNh the RMA supplled and pranptly reWm fadad Equfpment direcUy to Kronw.
('�) r�epor Raparr: upan ra��ure or tnstaned Equi�,enl, c,utomer sNaN instau a spare arodud to rep�ace u,e ta�ed equlpmenc custnmer sr,a�� aren
rehim �e fatled Equlpment, wl�h ihe requlred RMA, 6o the applkable Kronos Depot Repak Center. Custamer shall make reasonable eHO�ta to
reWm the faAed Equipmenl using the same a subsfantlafy slmHar packing male�ials !n whicfi the original Equipmant �vas sent. Customer shaA
atso apedfy fhe address lo which Ihe rapalred Equlpment should be rehan ahlpped. Upnn receJpt of Uie failed Equipm�t, Kranos shall repair tlte
falled Eqe�ipmeM and ship k. wilhin len (10) busines9 days after reoelpl, tn Customer. Kro�os sFwM ship ihe repalred Eq�pmenl by ragular sirface
Vansporfatlon lo Customer.
Kronos wdrranb that atl repelrs performed under the Agreement shall be perfarnad fn a professlonal and compelenl marx►er. In the evenl 01 a
brea�h of tl�ls �rartanty, fhe exdusive romady o1 Cu.stomer qnd sole AablWy o( Kronos shall be replacernerri of Ihe repalred EqulpmenL
11.4 EQLHPMHNT SERYICE PACK 9UPPORT SERVICE DESCRIPT1dN
If Cuslomer purchase Ihe EqWpment servks packs suppart, Kinnos manufaclwed lermineb specified nn an Order, Customer shall be enUded la
�eceh�e:
(i) Servlce padcs lor the Equipment (whlch may cantaln system softvrdre updates, firmurare updates, securily updates, and leaiure
enhancerneMs) avalleble for downl�d at Krorws' customer portah, arxl
(��y Accaas lo a,e Kronos 5uppoit serv+ces center ror the logglny or requesls tor assistanr.e dowr�loading servke aacks ror a�e Equipn,ent.
Servite packs for the Equipmenl are not kislaped by �e Kronos Depot Repalr Center bul a�a avallable for downbad at Krorros' customer porlal,
provlded Custamer Is malMalning the Equlpment under an anrival Equipmerri Support Servloes plan witlti Kronos.
Kronoe warranb that ap servt�a packs and (�mware updates provldad under tlils Agrsement shaN malerlaUy perfam In acoordance wfth Ntie
Kronos published spedficatlons far a period of ninely (80) day9 allec doaml�d by Cuslomcv. In the event of a breach o( thla warrartty, Cusbomers
exduslve remedy SF�II be Kranos' repalr a replacement of lhe defldenl aervfce pack(s) or fiimware update(s), at Kronos' optbn. Provided that
Customers use, Installadon and malntenance fhereaf have aonforrned to tha specHicaBa�s.
71.3 RESPONSIBILfT1E5 QF CUSTOMER
Customer agrees that It shall retum faUed Pr�uces prornptly as Ihe fallures ocau and that It shall not hotd fatled Produc�s and send faHed Produd
to Kronos In "bald�es" which shall resWl tn a loriger tumaround tlme and surcharge to Custarner. In addNion, Cuslomer ayress lo:
(a) Malrttaln the ProducLa In an envlronmenl confartning lo Kronos' publlstied spedAcatbns (or such Products:
(by De-insWll all faNed Products and Inscatl all r�lac�nerrt Producb In accordance with Kronos' pubUshed InstaMatlort guldelines;
(c) Ensure that Ihe Prnduct(s) are relumed to Kronos properly packaged; and
(d) �taln an RMA before relumirn� any Produd fo K►onos and place the RMA dearlyr and oonspk:uously on Ihe outside of the shipping padcage,
Cuglomer may onlyy retum the spedfic Produd a�ed by Kmnos wtien Issuing Ihe RM�I
11.6 SI�PORT D(CLUSIONS
Depot 5up�ri 5ervice does not Inchide the replecemenl a( "consumaWas". In additlon, Depol 5upport Senrlce does not Indude lhe repair of
damages, and Cuslomer wdl nol altempl tfl retum d�aged Produci, resultlng from:
(a) My cause eztema► lo the Products Induding, Gut nol I�niled lo, elecbical woric, fire, nood, watet, wind, Nghtnh►g, transportau�, or any acl of
God;
(b) Cuslomers falhxe to contlnually pmv�e a sulteble instalalion env'ronme�t (as Indlcated In Kronos' pubNshed Irtstallatlon guideYnes) Induding,
but not �rnHed lo, adequata eleclriial pawer,
(c) GLslom�s hnproper use, relxatlon, packaging, reflnishinp, managemetn or supervlslon of Ihe Produd(s) a other fallwe to use Produds In
atcadance with Kronos' pubNshed spedflWtlons;
(d) Customer's use af Ihe P�oduc6s for purposes oUce� than Ihose fat which they are desyned or lhe use of eccessories or suppfias not approved
by Kronos:
(e) Govemment Imposed sancUons. r�es, regulaUare o► lews prevenlNig the shipmenl af the Praduet9; or
(� Customefs repalr, aftemptad repalr or modlbcatlan of the P�oducls.
Professlonal services provlded by Krorws In connectian with the Irutatlatlon ot any Soflxrare or flrtnvrare upprades. H avallaNe, and if raquested 6y
Customer, are not covered by Qepot Suppart Servkes. Flrtrtware (fnduding equlExnent servite padts) which may be avallabfe b resolve a
Producl fssue fs rwt installed by the Kmnos Oepot Repalr Cenfer but Is avalla6k fqr download al Kronos' cuslomer web sile provlded Cusiomef la
malnlalning the P►odud under an artnual Oepal Support Servk�s pFan vti� Kronos.
11.7 WARRANTY
(a) Depot Repalr and Ex�hange warranly: Kronoa wemants that all �epalrs periormed under Ihis Sectlon 9 ahall be periortned 'm e profasslo�al
and compelent marmer,
(b) Servlcas Padc suppo�t Wartanty: Kronos warrents tl�at ail servlce packs and GrmNrare updates provided under Ihls Sectfon B shall materiaHy
perfortn M acoortlance wlth Ihe Kronos published 6pedflcaHona for a pe�iod of runety (90) days atterdowrt�load by Customer. In the avent al a
nreaa, or u,� warranry, Customer's r�nedy shaM be Krorws' repalr ar reQlacemenl af the defldenl service pack(s} a flrtnware updale(s), al K►onos'
aplton, provlded ihat C�tomers ise, k�stallalbn and malntenance G►ereo! have oonfarmed lo the speclflwtloru.
11,8 iJ1MITATION OF REMEDIES
ro u,e e�en� �mined by iaw, tlie �emedy of Custom� and YabIINy oi Kronos shall be replacemer�l a! the repalred ProducG
12. KRONOS 5UPP�R'f SERVICE POlIC1E5
Krawe' then-currenl Supporl5ervices Pdides shaN apply lo aN Suppart Servlces pum.hased and may be accessed at:
:1�: ^� �r ��t��,��*�4��� � CSupport Polk9es'j. In Ihe event of a wnAlct belween the 5upporl PoNdes and Ihls
AgreemeM� Ihe te�ms of thls AgreerneM shall prevaN.
1J. FIRMWARE
Customer may rrol download fimrvware updates far tha Kronos Equfpmant unless Cuslomer is malntalning sucfi Equi�n�t wxler a supp<xt plan
with Kronos. If Customer is nol mafnlakiing lhe Equlpment under a wppoA pian wilh Kronos, Kronos shall have Ihe right �o verffy CustomeYs
Kronos Equlpmenl � delermine It Custamer Fws downbadeC arry flrtnwaro lo whlch Gustomer Is ral entlUed.
14. TRAINING POINTS
Tralning Pdnls �M�Icfi are purchased by Customer may be redeemed for an equlvalerri value ol lnslructor-!ed frafning sessions oifered by Krvnos.
Availabla Instnxtor•led sesslons ere qsted at hi�;/1a�slomer.Kronas,can anQ each sesslon has the Tralning Polrqs v81us Inditated. Trafnfng
PoIMS ara imofced when uced by the Customer. PokNs may be rtdeemed at any tkne wilhln 12 months of the date of Ihe appllcable Order Fortn,
at which tlme they shaq e�lre. Tralnk�g Pofr►ts may rrol 6e exchanged for other Kronos producls and/or services.
iS. KNOWLEOGEPASS EDUCATION SUBSCRIPTION:
The pariies her�by agree thal fhe idlawing tertns shaN apply to CusEaner& purchase of the Kronos fCrrowledgePass Educatlon Subsaiptlon oNy,
H speGfled on the Ord� Fortn:
Scope: The KnowledgePass Educ�tlon SubsaipUon Is avallable W ca�slomers wtw are Ik�nskiy Kmnos' Warkforce Central and iSeries
i`�nekeeper Soflvu�re produets and wtw are ma�talnMg such Pmducls under a support plan vrith Kronas. The WiowledgePass Educ�a�on
S�scr�tlon Provldes access vfa ihe Intemel lo cerfaln educalarral oHerings provided by Kronos (the'F(r►owledgePass Contenl"I� induding:
Produet and upgrade Infortnatlon {or proJect Isarns and end users
Hands-an Inlerective InsbucUot� on common tasks
5elf�paced tutori�s cove�y a range o( toplcs
Job alds
KnovAedge assessmenl and reportltlrg tools lo measure progress
Webinars
Tertn ot Subscription: The arxxial NnowledgePass Bducatlan 5�,,ufptlon shap nm co-lertn�ously wllh Cusbmers Soflwdre Support, arM shall
ranew for ad�tlonal one (1) year �rrns provlded Cuslomer renews Its KnowledQePass EducaUon 5ubsa�tpdon as {xnvided below.
Payment Cuslnmer shall pay the annual s�sulptlon charge for the INdal tertn of Ihe KnowiedgePass Educadon Subscriptlon In acaordar�ce with
the PaYmeM terms on Ihe Drder Form. K�orws vrN send Cus6omer a renevral fnwice Oor renevral o( fhe Kraw4edgePass Edu�adon SubscYfptlon at
�easl lorty rrve (as) aays prfor to sxpiraBor, of ine u,�, aurer►t term. KrrovdedgePass r�ua, su6scrfanon sl�all renew fa an ad�nona� one (1) year
lerm M Customer pays such Irnalce betora fhe end af the Initlal term a any renewal tertn.
The KnowledgePass 5ubsaiptlon Is avaRable when ftte Customer 5ubspibe on annual basls.
Limitatlans: Cuslomer recognizee and agrees that Fhe ICnowiedyePass Conte�l Is copy�lghied by Kmras. Customer b pmmlKed In make coples ot
the KnavledgePass Content proWdad &� 'pol fo►m soldy (or Custom�s Intemal use and may not d�dose such KrtovAedgePass Conlent lo anyr
Ihird pa�iy other tl�an Gulumers employees. Custamer may not edft, modify, revfae, amend. change� aNer, uis0ornlze or vary Ihe KrwNAedgePase
ConteM wiCwut the written tonsent of Krorwe, provided lhat Customer may dor�nbad and modNyr contents of Trdlning Kils salely for Customers
Intemal use.
Traln-the-Tralner Program (T1T): CerNflcadon ur►der the Traln-t}►e-Tralner Ptogram Is valid only �r 7re pofnt retease of It�e Solivrare fa wtiich the
TTT Progrem Is taken, and covers only the Cuetomer emp�yee vrho completes the T77 Program.
18. INDEMNIFICA170N
Kronos agr�s lo fndemnHy Customer and lo hald 11 haimless from and aga&�st arry and aM da�ns, costs, iees and e�ensee (lncluding
reasonahle legal fees) relating to actual or aHeged Infr(ngement nf Uniled Slales or Cana�an patenls or capy�lghb asseried against Customer by
vlrtue t�" �u��ncr+� u�s� a�f � r� a� deliverod and ma(nhdined by Kronos, pmvided IhaE q Kraas ie given prompl written notice of arry such
clakn �d h;�� �a +�rt�h !+�wv�r #a� �nw+��fF�,�tlo�� PreParatlon� defenae and eetdement o( such ciafm: and� II) Customer reesonably 000perates with
Krvnos In camecUon wilh Ihe foregaing and prtrvides Krunos wilh aN lnformatlan In Cuslomers possssslon relaled lo such dglm and any furth�
assistanoe as reasornbly requested by Kronos. Knxws wlll have no obllgatlon to Indemnify Customet to the eztent any such dalm Is based on ihe
use of K�e Software wilh soflware ar equipm�l not suppNed by Kronas. Should ainy or all af Ihe Software as deffvared and maintafned by Kronos
become, or In Ktonos' reasonable opinlon be Nkely lo bewme. the SubJect of any such dakn, Kronos may al its optlon: I) prowre for Cuslomer the
right to co�tlnue to use Ihe alfected Software as contemplated hereunder; II) �1ace or modify the atteded Softurare to make Its use nan-
tnfiinging; or 1�) shadd wrh opl(ons nol be avallable at reasonaWe a�q►en6e, terminate U�ts Agreamerri with resped to Ihe aflected Soflware upan
fhirty (3a) days p�ior written nodce to Cu50ome►. In such eveM of IerminaUan. Customer shall be entltled lo a pro-rala re�und of atl fees pald to
Kro�ms for the aftected Soflware, whlch refund shaN be qkaAaled using a five year sQaigM-�ne depraciatlon commendng wiMi Ihe date of the
relevanl Order. AddltlanaNyr, Krunos agrees to be IIaWe /or langiWe property damage or personal Ir�ury raused solely by the negllgence or wfllful
mismnduct o! Ils employees.
17. LIlM17A710N OF LIARILI7Y
CUSTOMER'S EXCLUSIVE REMEDIES AND IiRONOS' SOLE UABlLITY FOR ANY KRONOS BREACH dF THIS AGREEMENT ARE
EXPRESSLY 5TA7ED HEREIN. EXCEPT AS PROVIDED IN THIS AGREEIV�NT, ALL OTHER WARR/WTIES, EXPRESS OR IMPLIED,
INCI.UDING WARRAMIES OF MERCHANTABIUTY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED,
FJ(CEPT FOR 1) KRONOS' INDEMNIFICATION OBUGATIONS SET FORTH IN ARTICLE 16 ABOVE; (II) CU5TdMER'S GLAIMS FOR
TANGIBLE PRQPERTY DAMAGE OR PERSONAL INJURY TO THE FJCTENT CAUSED BY 1'HE NEGLIGENCE OR WILlFUL MISCONDUCT
OF THE OTHER PARTY'S EMPLOYEES, IN NO EVENT SHALL KRONOS' OR ITS PARENTS, SUBSIDIARIES', AFFILIATES', OR THIRD
PARTY LICENSOR'S tJA81LITY TO A CUSTOAAER, HOWSOEVER CAU5E�, EXCEED THE VALUE OF THE ORpER WHICH GIVES RISE TO
THE CWM, ANO IN NO EVENT WILL KROMOS OR ITS PARENTS, SUBSIDfARIE6 AFFlLIATES 8R 7HIR0 PARTY LICENSORS BE LIAg1.,E
FOR LOST PROFIT5, LOST DA7A OR ANY OTHER INCIDENTAL OR CpWSEQUENTIAL OAMAGES ARISING OUT dF THIS AGREEMEMT
WHETHER SUCH CWIM IS BIASED ON WARRANTY, CONTR/1CT, TORT OR THH EXISTENCE, FURNISHIN4, FUNCTiONING bR
CUSTOMER'S 5PECIFIC USE OF, OR INABILITY TO SO USE, ANY EQUIPMENT, 50FTWARE QR SERVICES PRbVIDE� FOR IN THIS
AGREEMENT.
$ECTION C
CLOUD APPUCA710N HD$T1N(i
SUPPLElNENTAL TER1N$ AND CONDITIONS
There terms and condltfons apply to the cloud services which are Identif�ed in the Pricing as the Cloud 2 in the
Pricelist Name.
These Applkatlon Hostlng S�lemental Tertns and Condltlons are applka6le (or hostlrtg services ordered by Customer fw Kfonos SoRware
IlC�nnsed under SecUon B of fhls Agleemen�
DEFfNIT10N3
�n�u�a�s►" means tliose Kronos soflvrare appllcaUons set forth In the Cbud HosUrg SSS whlch are made acce.ssible for Customw W use
under Ihe tertn� of thls Addendum.
"Applfeation Hostl�g Propram" or "Propram" m�ns p) aaesslbUlty to the Applk�tbns, by means ot ac�ess to U�e password prolected
a.isEomer area of lhe Kronos Iwating envlronment, and (fi) all Hosdng Related 5ervlces.
°Conteat" mea� all mntent Custaner, or olhers actlng o� behaiF of or lhrough Customer, pos� or otherw(se InFwts Into fhe Program, Indudfng
but nol Ifmited W Intortnetlon, dap (surl� as payroll data, vadti�on tlme, and hoixs vYnrked), d�, know�how, logos, Ie�4, muldmeda Images
(e.g. graphles, audio and video files), compNatbre. soR�rare programs, Ihlrci party soR�rare, apppcaUons, or other male�ials, or arry other
Custamer oonlent shared or procPased on equipmerd uxfer U►e oontrol o! KronoS.
"Hasiing Relatad Servicea" mcans certaln services sat torth In a SeMces Scape Statement (SSS) ooMafNng hoated relaled servke� (the
"Cioud Hosfir►g SS8"), sud� as FroaUng Infroslruchue, equi�xnent, bendwldth. server moNlaing. backup services, reporting servlces, elorage
area nelvrork (SAP!) services, load balancing servlces, sacurity servir,es. syslem adminlsbatlon� corxieGivfa servkes, Performance luning, servica
pack Installalbn and a0 p�oFesslonal andlor Cloud 3ervices and malnle�ance s�vlces reialed lo hostlng.
"Inkfal Term" means the h�Ual lerm of Ihe Program as set forth In the appllca�le Cloud Hosting SSS.
"Irriemel llse" mearis the use of the Program; (ij by Customers personr�el solety for Customers htemal bualness purposes and (N) by any
aulharized employee, agent or contrador af Customer bo proc�ss Infartnadan relating lo C�tomers employe� assigned to� a potentlal
empbyees of, C�tomers eulhorizad busktess unit(s), sdely far the Inlemal busfiess p�nposes of such buslness unll(s).
"Monthly 3arvke Fee(s�" means the monlhly Iees desaibed In the Cloud HosUng SSS and sef lorih on Ihe appiwble Order Form,.
'Order Form' means Ihe orde� requesl lortn supplled by Kraws and signed by tfia Parties that Msts the fees fa Ihe elements of Cuslomers
paNcular Program,
"Personally Identlfiabla Data" mearu informatlon oonceming Indfviduapy IdenUfiable ¢mployees af Customer Ihal Is prolected agakist disdosure
under appllcable law or regulation.
"Producdon Envlromm�nt" mear� a pennanent environment established for the dally use and malntenance of Ihe Appllcatlans In a Ilve
envlronmenl Ihroughoui the term of a Program.
"Servica Descriptlon" means Ihe detalled seMce desaiptbn (Ind�xfing any supplementary seMce lertns) specifled In the Cloud Hoedng 5SS
whlch sets torth the speGfic Program to be provided lo the Customer.
'SLA(a�' means a servics level agreement olfared by Krorbs for tlte Productla� Envlronme� and etbched lo ihb Secdon C as Exhlblt A wh�h
contalns key servlce leve( slandards and commltrnenls Ihat apply fo the Prt�gram as detaUed in the Service Desuipdon.
"SI.A Credit" means the credlt ralculated In a000rdance witli the SlA and offered by Krortos In the evenl of outages, intertuptlorts or defidencfes
In the deNvery of Ihe Program thal result in a faHure to meet Ihe tem�s of Cie applkable SLA.
"Supplkr' means any contrador, subcondador or Mcer�or of IUonas providing software, equ'�pmer�i andlor services to Kronos wMch are
hiaorporsted IMo or otherwise related to lhe Program.
"Temporary Envlromnent" means a franslertt detabase ernkonment aeated to serve I&nlled purposes ior a Ilmlled tlme perbd, and Identliied In
Ihe apppoble Cloud Hostlng S55 as a Temporary Emlramer►t.
2. CLOUD HOSTIN(3 SERVICE3 SCOPE STATEMENT
The d�#ptian of the particufar Propram ardered by �e Cusfomar, Ihe Pmgram term, the MantFdy 5ervlce Pee rates, and otlrer fees. ii any,
appllrable to the Progrmn are desaibed fn the eppllcaWe Cloud MosBng SSS and Ortfer Fortn. Kronos wip not dianga Ihe Monthly Service Fee
retes it charpes for Cuslaner's exlstlng Progrdm, or Ihe SlA during Ihe I�tlal Term, Krvnos may changa such Montt�y Servke Fee rates or the
assocfaled 5!A for a renevral letm of lhe parUwler Progrdm by noUfyk�g CusWmer at least sizty (80) days prior to the explratlon of �e then
current lerm. SLAs are anfy evallable In a Productlon Environment Unless the Cloud Hosdng 5SS Indkates that the Progrdm I5 ta be
Implemer►ted In a Temporary Em+h�onment, fhe Pmgram wdl be deemed lo be Implemented In a Production EnvlrorimenL
3. AUTHORIZED USE
Cuslomer shal take all reasonable steps lo ensure Ihat no unauUarized persons have access to tlie Program, and to ensure Uiat no persarts
authorized lo have such access shall lake any actlon lfiat w+outd be In violatlon of lhls Section C.
10
4. MAINTENANCE ACCESS
If Kronos. ils Suppilers� or the local access provlder, as appllca�l�. re�q���� ���w I� �u��a�r��mr �1�� iev ard�r Ezz rrr�P,n��ad�w cmr �p�lr i�ue ��sa���rrw,
Custamer shall cooperate In a t&nely marxier and reasonaWy p�+�wrleir� ��r;�ro�� �r�1V as�al�rr� �+� �r��ary+. ,�s p��rl pf P6��rar�" saa�r�sr9.
servfces, Kmnas will make updates lo the AppliraUons avallaWe lo Cusl�rrm�r �1 n� a�sr�� �s Clhay �r� f�lae� ��ave�r�l� � Y�r�t��" �.rst�rrta�.
Custamer agraes b receive IFwse updatm aulomatkaly as part oF thca F�r�a��m. Ctr�l�ro°n�r wr�r�y �wra e�ayudr�rd �� ��¢�w�a� �s�dNB9�ana�l N��#��
Relaled Servlces lo address Infraslrudure req�dremerds as released by Kronos 1or a new verslon of a paAfcular Appllrallon.
5. CUSTOYER REPIiESENTATIONS ANI1 WARRANTIES; CUSTOINER OBUDATIONS
5.1 Customer represents and �nrartants to K�ottos fhat It has the right to publlsh arul dlsdose Customers CoMent In fhe Program.
5.2 Cusfomer represenls arxl wamarns to Krorros tliat Cuslomers Conlenl �ill nol: (a) Infr�ge or vbolala any UdM-party rfght, Including {but nol
Ilmlled ta) Mtelieclual property, privac.y, or p�lldty rlghts; (b) be abuslve, p�fane, or offensive to a reasoneble person; or (c) be halehi w
threatenh�g-
5.3 Cus�mer wfll, al its own cost and expense, provide aM end �eser equlpment, opaatlng syslems, antl softvrare (Induding a web browser) not
provided by Kranos and needed to access and use the Program. Customer will also provlde, at fls own cosl a�d expense. aA aormediarre from Ils
com{wler systems lo the Program. which shal Include all relaled oosts assodaled with Custamer acoassing Ihe Program, unless s�x�
aonnecdvily servicas are purdiased from Kraws as indkated on Ihe Cloud Hosting SSS and Qrder Fortn.
3.4 Customer shaN not, and shall nol pertnq arry person ar enlHy urdar Cuslame�a dlrecl ar Indlrecl conbrol to: (a) reciradate, repu611ah,
dlstrlbute w atherwise provide access to die Program to ariy thNd party; (b) use fhe Program on a service �reau, tfine sha�ing o� arry slmdar
hasls, or for Uie bene8l o( arry other person or eritity; {c) alter, enhance ar make derivative works of Ihe Progrem; (d} revase englneer, reverse
assemble or decomplle, or dherwise aqempt to deriva saurce code from, the Program or arry soBware aomponents of Ihe P►ogram: (e) use, ar
aliaw fhe usa af, the Propram In oo�traventlon af arry appRcaNe law, or rules or regi�atlons of regidalory or adminislrative cxganlzatlons; (n
inlrodtu;e Into the Pragram arry vlrus or ott�er cade or routine Intended to disrupt ar damage ttie Program. alter, dsmage, delele, reUieve or recard
Informatlai about the Progrem or its users; or, (g) otheMise act In a fraudule�nt, maNclous or negNgtnt manner when usfng the Pro�am.
B. CONNECTNITY AND ACCESS
6.t Custom� aclaiowledges U+al Customer shefl (a) be respansfble for securing, paying for, and makitalning cornectiviry lo the Services
Qnduding arry ar►d aN relafed hardware, softvrdre, third party servlces and related equlpmerri and tomponenfs); artd (b) provlde Kronos and
Kronos' represenladves wlth such physlcal or remole access lo Cuslorners c�mpuler and nelwork erwlronment as Kronos deems rea5onably
necessary In order for Kronos lo pnrtorm Hs oWlgatlons under the Agreemeni Customer wiH make all necessary artangemenls as may be
required to provide access to Cuglomer's compuler and neMroric errvironment H necessary far ICronos Go perform Its obllgatlorus under fhe
AgreemanL Customer agrees Ihat Kronos may audll Cuslomers usa of U�e SarvfCes.
7. FEES AND PAYMENT TERM9
7.1 In conslderatlan of Uie dellvuryr of the Program, Customer shall pay Kronoa fhe Monthly Services Fee as defined � Ihe appllcable Order
Fortn. The Maifhly Servkes Fee shall be�n to accrve on tlie date the Order Form and SSS are slgned by the partles, and shall he Irnoload
ar�nually in advance,
7.2 All (ees payable herttix►der sha� De pald In UNled States Ddlars and sent lo the attenNon of Kronos as spectiied on lhe Inwlce. Payment
tertns shall be nel 30 days lolbwing recefpl of Irrvarce.
7.3 SLA Gedits, if eny, wfilch are due and owinq lo a Customer under a� SLA (or a paAia�ar manth of the Program shell be paEd by K►orws In
the monlh foMpwing Ihe month In whlch Ihe SLA Credlta were eamed.
8. SERVICE I.EVEL A13REEb1ENT
CUSTOMER'S SOIE AND EXCLUSIVE REMEDY IN TFiE EVENT OF ANY SERVICE OVTAl3�. INTERRUPTION OR DEFICIENCY OF
SERVICE(5) OR FAILURE BY KF20NOS TO MEET THE TERMS OF AN APPLICABIE SLA, SHALL BE THE REMEDIES PROVIDED IN THE
SLA; PROVIDED THAT ANY REMEDIES OR CREDIT5 CONTAIf�D IN 7HE SLA ARE NOT AVAlLABLE FOR OUTAGES, INTERRUPTIONS
QR DEFICIENCIES OCCURRING DURING ANY PERIOD IN WHICH CUSTQMER IS iN BREACH OF TMIS ADOENDUM OR THE LICENSE
AGFtEENIENT. KRONOS OISCWMS ANY Af� ALL. OTHER LIABILITIES OR REII�DIES FOR SUCH �UTAGES, INTERRUPTIONS OR
DEFICIENCIES OF SERVICES.
9. UAAITATlON OF UABIUTY
IN ADDITI�N TO THE UMITATIONS SET FORTH IN THE LICENSE AGREEMfNi', EXCEPT WCTH FtESPECT TO LIABIUTY ARI5INO FROM
KRONOS' GROSS NEGUGENCE OR WILLFUL MISCANDUCT, KROhlOS DISCIAIMS ANY AND ALL LIABIUTY AND SERVICE CREUITS,
INCLUDING SUCH UABILfTY RELATED TO A BREACH OF SECURITY OR DI5Cld5URE, RESULTING FROM ANY EXTEfiNALLY
INiRODUCED HARMFUL PROGfWM (INCLUDING VIRUSES, TROJAN WORSES, AND WORMS), CUSTOMER'S CONTENT OR
APPLICATIdNS, THIRD PARTY UNAUTHORIZED ACCESS OF EQUIPh�NT OR 50�YVARE OR SYSTEMS, OR MACHINE ERROR.
10. DATA SECLIRITY
10.1 As part of Ihe Program, Kronos shall provide tlase adminEsUative, physl�ad, and technk�l ssfeguards for pmlectlon of Ihe security,
oonfidendallly and Integrity of Cuslnmer dala as desvi6ed at httn•//www.kronos.wmloivducts/smb�solulioos�orkface-central•saasls�ud�
descrlotlon.asox Customer acknovvledges that such safeguards er�deavor to mftlgale secwity Incid�ts, but such h�cidenb may not be mltlgaled
entlrelY or r9ndered hamdess. Cus�ner shaild cansldr arry parUailar Kroros supp�ed seurity-related safegua�d as just �e Inal In he �aed as part
of Cus�mers overaN seeurtty stratagy and not a guaraMee oF seculty. 8dh paAles egree b comply wi� ap appNratrle prlva�r or daMa prolectlon
stah�tes, rules� or reguladans govemlrg Ihe respective activitles af Cie partles under 1he Agreement
10.2 As belween Cus�ner and Kronos, ad Personally Id�tlfiable Da� Is C�lomers Canfldential I�ormadon and wr11 remain tlie praperly of
CusRomer. Customer reptesenta Ihat lo the besl of Customers knowledge wch Personapy Idendfiabte Daha supplled to Krarws is accurate.
Cusbmer herebY wn9e�ts to the uae, Process�9 or dlsdosure of Persorially IdeMiRa61e Dafa by Krvnas and Kronos' S�pllsrs wherever lacated or�y
fa Ihe puposay desc►Ibed hereln and only b the exOeM such use or prnarslrg fs neces.aary for Kronos 10 wrry aul Worios' duNes and
respor�'bYitles �der tlds Agreement or as requhad by Iaw.
10.3 Pr�► W fNtlatfa� of fhe Prog�n and on an ongofng basis theroaNar. Customer agrees fo provide nodce 6o Krvnas of arry exb�aordinarY Pm�Y
or dela pmfectlm stahibas, ntles, or regiiadons whfcli ara or become appN�able lv Customels Indus6y and wfilch cauld he Imposed on K�o�os as a
�dt of provislon al the Program. Customer wNl �ure tha� (a) tlie trarufer lo Waios and storage of arry Persor�apy IdenUfiable Dafa by Kronos or
Krcxas' data cenler Is �rmkted �mder appYcaMe daFa protectlon laws and regtdaMons; and (b) Cus6amer wiM obtaln consents bom kxYvWuals fa wGh
h�stx and s0orage to the extent requked under appRcable taws and regula�Ons.
11. TERM AND TERAAff�IATION
��.� A� a�e ex�rrauon or a,a ir,tuai rerm, the appNcable Program shaM aulomatkaAy renaw for successlve one year periods imless elUier DaKY
pravldes nouca or �ts In�er,t not to renew al �east s�xlr (60) days arior ro the explrauon or tne then-a�r�ent lertn. wonos may suspend ar t�minate
Nie Pmgram upon rwtice In the event of arry breach by Customer of Ihle 5ectlon C If such breach �s not cured wilhln len {10) days d Ihe dale o(
Krono�' wriHen noUce. No Program InlertupUon 5hall be deamed to have ocaxred durirK�, and no Program aedils shall be owad lor, amr
authorized suspen9fon of fha Program.
11,2 Cusloma may lertnirtate the Program by wriHen noUce at arry fkna durfng the tarm of lhe Addendum H Kro�as malerlaAy breaches arry
pravlslon of Ifils Addendum, and such defaWt Is not cured withln Ihirty (30) days afler recefpt oi written notice from Cuatomer. In ihe averri of su�
terminatlon by Customer, Customer sFmN pay Kronos within �nririy (30) daye aU fees Ihen due and owing for �he Program prlor to the date of
lerminallon.
11.] Cusfomer may lermlriate lhe Progrdm for converdence on no less �an r�nery (90) days prior vxitten rroNce lo Kronoe.
11.4 In the ev�l oF tertnlnatlon nf the Progr�n by Cuslomer for �onver�ence or 6y Kronos far cause d�ing Ihe InHtal Term, Custamer wiU pay to
Wonos any oul oi pocket e�ensas Incured by IGonos In le�minadrg Uie Program plus an early tertninatlon fee based on ttie fdlowing
oalaiatlon: one (1 � monfh of Ihe fhernairtenl Monfhly Servlaes Fees for every Mrelve (12) monlh perlod (or partlon Ihereon remaining In Ihe Ir�tlal
Tertn. By way of example ordy, if Customer lerminales tlie Prugram for cornenle�cs wilh fifleen (19) monCis remalning In Ihe Initlaf Term,
Cuslomer wfll be responslWe lo pay Kronos two (2) monlhs of tha appHcabla Monthly Servlces Fees.
12
EXHIBIT A
SERVtCE LEVEL AGREEMENT (SlA)
5ervice Laval Agrsemerr� The 5ervioea, In a productlan env(ronment and as desaibed (n Ihe Slalemcnt oF Woric {aka S�vlces Scope
Stalemant), are provlded with Ihe sarvke levals desQibed In this E�Iblt A SLAs ara oNy applicable lo producHon environmeMs. SIAs wiN be
avallabfe upon Custome�s sipnahre of Kraws' Oo Live Accepfance Fortn fw Cuatomers productlon envlro�menL
99.7S9G Applicadon Avallablllty
1lctual ApplleaUon Avallab!lity �C =(Mo�lhly Mlnules (MM) mMus Tolal 14Rrwtes Not Available (I'M)) muldplled by 100) and dlvided by MonWy
Mlnules (MM), bul not Including Exduded EveMs
Sarvice Cradk Calculadon: M Outape wip 6e deemed lo commer� when Ihe Appllratlans are unavaflable to Customef in Cuslomers
productlan e�Wronmerri hasled by Kronos and end wfien Kronos has restored availabiNty af tha 5ervices. Fallure fo meet Ihe 99.75% AppMcadon
AvaBaWfNy SI./� oU�er than for reasons due lo an Exduded Even� w� eMide Customer 10 a aedll as falbws:
"pulaq�' means ttie aCCtunulaled tlme. meas�retl fn minules, dwhig which Cuslomer ts unabla ta aecess ihe Applicalbns for reasona olher tl�an
an Exduded Even�
"Excluded Evam' means any event that res�Its M en Oufage a� Is puse� by (a) tl�e acts or omisslons of Cuslomer, its employess, customers,
co�tradws or agents� (b) lhe faihre ar malfuncUon ol equfpment. appllcatlo� ar systems not oamed or conUnlled by Krorws, Includ�g wfthout
IlmNafbn Cus{omer Cantent, f�ures or maFfimctlons resultlng from dreuils p�ov►ded by Customer, anyr inconslstende� or changes fn Customer's
saa�a enviroranerrt. I�udl� eltl�er Intendonal or acddentel connectloro ar dfsconnectlais lo Ihe environmenl: (c) Force MaJeure evenls� (d)
scheduled ar emergency mahtenance, akeratlon or Implemertlatlon provlded du�lnp the Malydenance Pe►iod deflned bebw; (e) arry suspenslon of
the Servicea In eaadanca witl� Uie Iarms of Ihe Agreemer►t to whlch Ihis E�IWI A Is aUached; (� Uro unavallabillity af requtred Customer
persw,�, Induding as a result oF taNure to provlde Kmras with aeuxate, cwrenc oonred inrom,adon; or (g) using an Appllteliptl In a mamer
Inconslstant wilh the p�aduct documentatbn for euch Appucauon.
"Mal�tenanc� Periad means scheduled malnlenanca pertods establfshed by Kronas lo malnbin and updale lhe Servlces, when necessary.
D�ing Ihese Malntermnca Peiiods, Ihe 5ervices are avaNable lo Kronos tn perfarm periodlc malnter�ance services. whleh Ind�e vitel software
updales. Krarros will use Ils commerdally reasonable etForfs during Ihe N6aintenance Perlod to make Ihe SeJVlces avallable � Customer;
however, some changes wiM requlre downtlme. Kronos will prov{de notice for planned dawntlma via an emall notica lo the primary Cu9tarner
c�had at least one day In advance of arry krwHrt� dovmtlme w plam3rtg can he factllfated by Cuslanar.
Curtantly schetJuled Malnlenarxe Pertods tor Ihe Servk.es are:
Monday through Friday 04:00 am — p6;00 am (U.S. easlem Gmp)
Sahxday and 5unday 12;00 am — 06:00 am (U.S. easlem tkne)
Mak�tenance Ae�iods Indude thase malntenance periods mutuaMy agreed upon by Cuslaner and Kronos.
"Monthly Mlnutss {MMj' means the lofsl tlme, measured In minules, of a calenda� month commendng at 12:00 am of the Arst day af such
cafendar monlh and ending at 11:58 pm of Fhe last dey af such calendar maHh.
'Total Mlnutes Not Avallable (TAAJ" means lhe total mmb� of mhules during the calendar month thal ihe Servk�s are u�avaNable es the result
ol an Outage.
LUnitaGons: 5ervice GedJls will not be provlded if: (a) Customer Is In Ixeach or deFault under the Agreem�rt al lhe dme Iha Oufage oca►rrad; or
(b) Ute Outage resuNs irorn an Exduded Ev�t i� wonos aoes noe ProYtda u,� approprfaie ser�+oa cr�� 9s aue ne�eund�r, cuswme� mus�
re4uesl the service Credit wilhln sGcty (80) calendar days aI the oonduslon oI �e monu� In whkh Mie 5eMce Credit accr�s. customer walves
arry rlght to Servlce Credlts nat requesled wiUdn Uxs dme period. AN parformarxe calwladorrs and applkable Servioe Credils aro based on
Kronos remrds and data ur�ess Custamer can Rxovide Kmnos with dear and canvfndng evldenoa lo the conlrary.
The SeMce Level A�eements In Ihls EzhlWt, and Ihe r�ated Servke Credlls, apply on a per producfbn environment basis. For the avddartce of
doubt, Oulages In one product�n envirwimenl may not be added lo Outages In any other production envirorment for purposes o} qlalating
Servk.e Credlls.
C�tomer advwwiedges thai Kra�os manages Its neMqrk trafflc In parl on Ihe 6asls of Customers ut�trallon o► the Servkes and lhal changes In
sudi utlNzatlon may Impacl Kranos' ahlllty� to manage neMork patfic. Therefore. nolwltt�standk�g a�ylhk�g else to Ihe oonVary, If Customer
slgnlflcantly fianges Ils uHllzatlon of fhe Servicas than what Is contraded with Kroras and such char�Qe cr�tes a material and adverse Impacl on
the Uaf�ic balance of 1he Kro�os nelwork. as reasanably detertnlned by Kranas, Ihe parfles agree W oo-operate, in good Falth, to resolve the Issue,
13
SECTiON C.1:
APPLICATION HOSTING 7ERM8 ANO CON017IONS .
Thls Sactb� applles nnly for fransactians that Invoiw Kronoe hosHng fer 3oftwaro Ilcartssd u�dar 9ection B In relatlon wfth host(ng
pricinp roferod to as CLOUD
Thls aHachme�rt does not apply lo CL�UD 2 Uems.
APPL(GA710N HOSTIN(3 SUPPLEMENTAL TERMS AND CONDI710NS
These Applicallon Hostlnp 5upplemenlal Tertns and Conditlo�s are applk�ble for hnsWip services ordered by Custmner For KroAOS SOftware
licenaed �mder Sec6on B of thls Agreemenl ushtg fhe p�ldng set � on November 21, 2013.
daflnitiom
"Appllcatlon Honfng Propram" or uProgram" means (I) accesslbl�lty to the oommer�lalry avaGab�e obJect oode verslm or the Kronos hosted
applinNons, as sel forfh In the Cloud Services 50W, by means of access to the password piotecled a�slomer area of Ihe Kronos Iwsling
envlronment ar�d (�) all Hostfng Related Servfces.
"ContaM" means aN roni�l Cusborner, or oU�ers acling on behaN ol or through Custamer, posb or oMien�ise inpuls In6o tha Program, Including
but not Iknfted lo IMormatlon,'dala (�uch as payroM dafa. vacatlon tlme, and hours wwked)� deslgns� k�ww-how� loyos. texl, mulltlmmedia lmages
(e.g. graphk�, audio and video filea}, compllatlans, soRware programs, tl�ird party saftwem, appllcaUons, or olher malerfals, or arry oN�ar
Custnmer conlenl shared or processed on equipme�t under the oontrol of Kronos or a SuppYer.
"Hoating Ratated Servicas" mearu aertaln seivices set farlh In a statement of wark conlalning hosted relaled services (the "Cbud Servlces
SOW"), such as hosdng InhasUtxluro, equlpment, barWvridth. server monifaing, backup servkes, reporUng services, storage area �elwork (SAN)
services. Ioad balendng services, searily servlcss, system a�nln4stratbn, connectivity sarvices� performance tuning. servke padc InstallaUon
and all pmfesslonal ar►d/or Cloud Servioes and malntenance servlcss related lo hostlng.
"Inittal Term" means Ihe hMBel term for which Kronos shall provide the Program to Cuslomer and as sal (orth In Uie appl�adla Goud 5ervices
30W axearted by Cuslomer.
"IrNemal Usa^ means tho usa o( the Program: (I) by Customers per5onnel solaly tor Cusbme�s Intemal business P�P� a� (b) bY �Y
autfarized employee, aganl or contractor of Cuslomer to procesa Infortnatlon relaU� lo Customers employeas asslgned to, or palendal
empbyees ul, Custame�s authorized husiness u�s), solely for the Inlemal buslness purposes of wch buslness uMt(s}.
"Monthly Saroia Fae(s)" means Ihe monlMy fees descr�ed In the Cloud Services SOW and sat torth on the applica6le Order Farm, whidt shap
IndUde � Hostlng Related Servlees lees.
'Ordar Fortn' means Ihe order request form supplled by Krorws and slgned by tl�e ParUes thal Ilsis fhe Starfup Fees and Monlhy Servloe Fees
For Ihe elemeMs ot C�ners parlicular P�ogram.
"P�rsonally ldenUflabla Dsta" means Infamatlon conceming fndlvidualty Iden 'hfiable employaes of Cuslwner thet Is protected agalnst dlsdawre
tx�der appllcable law or re�lallor�.
"Produdlon Envlrorvner�t" means a perman�rt envirorwnerrt establlshed far the dally use and rnalnlen8nce of Ihe AppqptWn In a Mve
e�vironment ttuoughoul the temi of a Program.
°9ervkes CoinmencemaM Data° shail, except as olherwise provided I� wr(Uny In a Goud Servioas SOW or Order Fortn signed by the parUes,
mean lhe ea�ller of (a) Ute date the Soflvra►e is transferted lo Ihe hosled envirarxnent, as mutual[y agreed by Ihe partles In writ�g or (bj 90 daye
afler the EHective Cate. rbtwi�nding the foreyoing, ihe Servlces Commentement Date far soflware hosted fn a Temporary F�vlronrnent shad
canmence s0ven (7) days afler Ihe Elfective Dala
°Servtcs OesdipNon" means the delalled service desaipUon (�dudlnp arry supplemenfary service fcrms) spedfiad In Ihe Cioud Servlces SOW
wfilch sets faih Ihe spedfic Program lo be provlded lo Ihe Cuslamer.
•s�.als�' means a servtce level agreement oflered by Kronos for tfre Pmductlon Ernironment and altached lo tMs Sectlan C.1 as �,xhlbH A.1
whlCh aontalr�s key service malntenance standertfs and cmnmiMnents Ihat apply to the Program as detalled In the Servlae Descripdon.
"3LA Credlt" means the cre�t pla�aled In aCCardance with the SLA and oHered by fGanos In the event of oulages, InterrupUons or defiderkJes
In the deNvery ol the Pmgram Ihal rasult in a iallure lo meet Ihe lertns of Uie applfc�hle 3LA.
"Supplla�' means ariy conlrador, subconfraclor ar �sor of Krorws provlding soRware, equipment and/or setvfces to Kro�os wfiich aro
Incorporeled Inlo or otltie�Mse refaled lo U►e Pragram.
"Temporary Envlronment" mear►s a fransl�t database �WrorxnerM crealed to serve Ihnfled purposes for a flmfled lkne pe�lod, and Identified in
the appllcable Cloud 5ervlaes SOW as a Temporary Ernironme�l.
"Slarfup Few" means the one llme, autamer-speciflc starlup fee as Indlcatad on the Qrder Form thal iMll be charged to Custumer to eneble
access lo Ihe Program.
Cloud SeMce� BTATENENT OF WORK
The descripfi�on of U�e particular Propram nrdered by lhe Cuslomer, Uie Program t�m, the Manitdy Servlce Fee rates, ihe Slarlup Fees and olher
fees, N any, applicable to Iha Program arm desalbed In the appllcable Cbud S�xvlces SOW and Orcler Form. Kronas w� rrot change Ihe A�Mhly
Servlce Fee retes It cherges for Gislomers ezlstirsg Program. or Iha SLA, during the Init�l Tertn. Kronos may change surh Monthly Service Fee
14
rates or Ihe assodaled SLA far a r�enewal lertn of the pertladar Pro{�ram by notlfykig Customer at least sf�dy (80) days prfor to Ifie e�lratlon of the
then current lerm. 5LAs are oNy avaUeble in a Productlon EnvGommenl. Unless the CWud Services SOVY fndicates thal Ihe F'royram Is to be
imp(�nenlad in e Temporary Erwiivrunertt, the Propram wi� ba de�ned to be Implemenled M a Prnductlon Ernlrorment
Autho�lzed Use
Cuslaner shall take all reasw►able sleps to enaure lhat no unauUarized persons have acc.resa lo tlie Program, and lo ensure lhal no persans
aulhGrizBd lo have stkh atxess shall take any attlon th3t would 6e fn vialatlan of tMs seclTon C.1.
MAINTENANCE ACCE39
If Kroaos, Its SuppNers, or Ihe laal aooess provfder, as appllcable, lequires access to Cuatomer slles In order to malrHaln ar repalr Ihe Pmgram,
Custamer shall �ate Ih a dmely manner and reasonably provlda surh accass and asslslance as rieeessary.
Customer represantada►s and werranUes; Cuslomer obligatlans
5.1 Customer reprwenfs and wamnts fa Krunos fhat kl�as fhe rlyhf to pubAsh artd dlsclase Customer's Coatentln the P►opram.
5.2 Customer �ypresertts and wa/ranfs b Kra�os N►at Custome�s Contsrtt wld rrof: (aJ lnfiirqe or vtolafa aay UdRI-paity rfghR
1r,��d�,re �a�e no� rar�tred ro� rneenech,ar �xon@►in ��r, ��bx�y rrp�ac (b1 bs abush% p�olene, or onbn� ro a n�saraba
peraon; or (c) ba na6slur or thrwatrning.
9.3 Cuatomer wlU, et its o►m cost and expense, provlde aN end user equlpme� operatlrtg sysMms, and soflwers (Mcludlny a web
brnwasr) rwt provWed by Kronos and needeal to acc�sa arrd us� fh� Program Jn accardanco wJfh fha technlcal iequlrrments set forlh le
the Chud Ssrvlc�s SO W. CusEnmsr wIG elso provlde, af ftr own c�r�! and upanse, 8n �n�e�ao�s r►9m k� �wn�rt�r syseems ro dre
Program, wMeh shaN Include ap ralaled cosfs assoefsted wfih Cusdxrrer sccesslnQ dre Prrp►'arn, unkss such conneetlWry seivftes are
ptirchased hnm KrOrwi as lndlCaled o+i ths Cloud Servfces SOW and adlr Form.
5.I Custam¢r shalf no; arrd shad not permit sny p�rson ar antlty undar Cusbomar's d/rsct or !ndlrect conhvl lo: (a) rselreu/ate,
republlsh, dlsdl6u�s or otherwise p�ovlde access do tlia Proprsm to sny thlyd PariY� (bJ us� the ProQram oe a servfcs bureau, Uma
sbariny or any s!m!!ar basls, or (or Un bsnefft ofarty otAer person or entflyr, {c) a/fer, anhance or maka derhraNva works of the Pr»�ram;
{� rew� anglneer, rwana assemble or decomp/le, ar otlwrwfse atdempt lo derlve saur+cs cod� front, !he PraQram or any sortwan
cortrpomnts of fhQ Piopram; (e) use, or +llow Hw usa o/, fhs Pmgram In conbavrnNart of arrr kderaf, slafe, fora4 lionlgn or ofher
applkable law, or rules or repuJatlans of roQulamry or admlMsbatfw oryanlsatlons; (Q lnbndud !rtro tl�e Pmpram any v/nrs or odrer
cods or rve�Brte latendsd lo dlsrupt or damage dn Prograrrt, after, darnsge, de/afe, retrlevs or iscord infamadon abouf fhe Program or
hs users; or, (p) otharwlso actln a fraudul�n; maNc/o+►s or negNgenf manner whert usl� tho f'rvgram.
6. IN7�RNET ACCESS
6.7 If Cuslnmer uses open Mtemet eonnec�ivky or Customer-wppRed VPN fnlemet oonnecdons to access the Program. C�stomer
adu�awledges Ihat Ihe perfortnance and throughput of the Intemel connetUon pnnol be guaranteed by Kronoe, and varlable oomecdon
performance may res�dl In appNcaUo� reaponse varlatlmis.
fi.1 Custaner he►ebY adcnovNedges lhat the Intemel Is not orvned, operdled, managed by. or b'1 a� way afflRaled wllh KronOS, Its SuppNers or
arry of Ifs a�iRales, and Ihat It is a separate nelwork of cornpulers Indepe�daM of Kronos. Acr,ess fo Ihe intemel Is dependent on numera�s
fadors, tetfixwlo�es and syslems, many of � are beya�d Kronos' auUwrity and co�bol. Cuslomer ackrwwled9es tliat Kronos ca�r►at
guaranlee that Ihs hlemet access servi�es cfiosen by Customer wlN meet fhe level of up�fkne or U�e levei of responsa Ume th8t C�st�ner may
need. Custamer egrees that Its use of the fntemel access servlces and the k�t�nel Is solely al ILs own �tsk, except as spe�cally provided In thfs
SecGon C.1, end is subjact lo ell appl�able local, state, nattonal and IntemaUonal laws and rrgulations.
7. Fees and payment terms
7.1 In consideratlon of Ihe delh�ery o11he Program, Customer shall pay Kro�os the Monthly Servlces Fee a9 defined In Ihe applicable Order
Form. The A�nthly Servlces Fee shaN begM 10 aCCrue on tl�e Services Cammencemenl Date, and shall be Irn�olced monthly In advance. In
ad�don, Customer shall be bllled Ihe Shdrtup Fees and any addlUonal Goud Hostlng sbrt� fees set fwth in the appUqt�e Order Faim.
Cuslomer admowledpes thal Ihe bl�ng commencement date does not cdncfde wllh Implementatlon complellon, firrel configuradon, or go-Yve.
7.2 All fees payable hareundcr shaN be pald In United 5tates Odlars and sent W the attenUon of Kronos as spedfled on the Invoke. Payment
tertns shatl be ne130 days fa�Owing recelpt of Irnolce. All overdue paymenb sheH bear IMerest al the lesser of one and on�half pet�eM (1.5%)
par manth or Ihe ma�denum rale a�owed undar appllcable law. Custemer is responsi�e for aM (ederal. stale ar lacal laxes, dutles and custams
fees relathg to the Program, exduding laxes based on Krorros' Income or husiness pMvllega
7.3 5LA Credts. if arry, whlth are due and owing to a Custom� unQer an SLA for a paRlcular month of U►e Pro�am shall be Induded In Ihe
Monlhly Servloe Fee Irndce issued by Kronos far lhe month following the month in which fhe 5LA Credlls were eamed.
8. SERVICE LEVEL AGR�FJ�ENT
CUSTOMER'S SOLE AND EXCLUSlVE REAl�PY fN THE EI/FM OP ANY SERVICE OUTA(3� lNTERRf1PlTON OR DERC/ENCY OF
SERI�ICE(S) OR FAIRURE 8Y KRONOS TO MEEf TNE TERMS OF AN APPI.ICABL.B SLA, SH.4LL 6E TME REMEWES PROVIbED IN THE
SL4; PROVlDED TFlA T ANV REMEDIES OR GREDITS C�NTAINED !!Y THE SLA ARP NOT AVAlLABLE FOR OUTAGES, IMERRUPTlONS
OR DEFlCIENCIES OCCURRlNC� D[lRINO ANY PERIOD 1N WFUCIf CUS70MER /S !N BREACN OF THlS SECTION C.f OR S�CT70N B,
KROA►OS DISCLAfMS ANYAND ALL 07HER LlABlLfT7ES OR REM�DIES FOR SUCH OC/TAGES, INTERRlJP7iON3 OR OEFlClENClES OF
SERVECES.
9. Ilmltadon of IIa611ky
IN ADOITION TQ THE UMITATIONS SET FORTW IN THE LICENSE AGREEMENT, FJ(CEPT W17H RESPECT TO LW91LI7Y ARISINO FROM
KRONOS' C3ROS5 NEGLIGENCE UR WILLFUL MISCONDUCT, KRONOS �ISGAIMS ANY AND ALL l.fA81Ll'IY AND SERVICE CREOITS,
INCLUDING SUCH LIABILI'fY RELATED TQ A 9REACH QF SECURITY OR DISCLOSURE, RESULTING FROM ANY FaCTERNALLY
INTRODUCED HARMFUL PRbGRAM (INCLUDINO VIRUSES, TROJAN HORSES, AND WORMS), CUSTOMER'S CONTENT OR
15
APPUCATIONS, THIRD PARTY UNAUTHORfZED ACCESS OF EQUIPMENT OR 50F7WARE OR SYSTEMS, OR MACHINE ERROR.
10. DATASECURI7Y
10.1 i�9 paR of It�e Pingram, Kronos shaA piovide ttwse Krono9 sec�xlly-related Services described fn Ihe qaud Sarvdces 50W, C�s6omar
adcnowledpes Ihat �h�u ��tl�c�t�%�9 � �sr���r i� ��IIPl�ate seaxity i�cidenfs, but such Incidents may not be mitlgeted entlrely w rpndered
hartnless. Cus6om�r ;��A�! c�n�d� a� p�rH�r.�r � -��1�N servke as Just o�e �ol b be used as paA of an overap seuxity s6ategy and nol a
guarantee of sec�iry. Bo� partles agree W compy HI� all applicable prlvacy ar date protecdan statutes, n,�es� a regutatlons goveming U�e
respedfva adfvitle! of u►e partles.
10.2 Ad Persortally Id�bla Dala canFatned In arty SoRware. Eqiipm�ri a syslems s�plled by Kronos, tir � wtt�h Kronos has access to tmder
th�s 5actlon C.1, as balween Kronos and Cusbmer� Is Cus�mers Conflde�al IMormatlon euxl w:t remaln Ihe property of Cust�nar. Custaner
hereby crosmFs b tFte uSe. Processin9 8ndlor dlsdosl�e of Personatly Idmitifiable Data aNy kN the purposes dest�fbtld herehl �C lo tlte exlent SuCh
use or pracessir►g Is necessary wr wnnos lo carry an Ns du6es and responslbisaes under ars sectlon c.� or as required by law.
1U.3 Prtor W knitla8on oF the Pro�am and on an ongofng basts Ihareafte�� Gus�mer agraes to provide nodce lo Kroras of anY ���Y P�Y
or dala piolectbn sta�tes, n�lee. ar reguiallons whkh are a beoome apppcable In C�tomer and wh(ch oa�d be Imposad on Kraios as a result ot
proWsbn af ihe Program. C.usBOmer wIN ereure thaL• (a) the 7ar�fer and storage of arry PersonaNy Identlfiable De1s bo Kronos and menaged by
Krono�� w S�Iei's data center Is le�timate under appar,able dala P�ec�on lavvs and regukati�s; ar,d �b� c�,smmer ww� obm� oonser� nom
IndhdduaRg tor wch transkx and siaage tu Ihe extent required wider applk�fe laws and �gufatlons.
10.4 Al no oosl to Cusbmer. Kiwios shali upon (il requesl by Cusbmer at any dme and (A) Uie cessatlon of Ihe Program. promptly re6um to
Cus�omer. kn the formal and on tlie me� In use as ot Iha date o! Ihe request, all Persanary Identlfiable Data.
11. term and tertninaUon
11.1 At Iha explretlon of ihe Inidal Tertn, the applkahle Programs shall aulomadcally renew for Successlve one year periods urNess elU�er party
pmvfdes notice oF Its Intent not to �enew at leaat sfxty (80) days prior lo the explraGon nf lhe Ihan-airrent lerm. Kronas may suspend or tartnlnale
Ihe Program upon notice In the eveM of any breadi by Cusrom� o( thls Ser�ion C.1. No Program Inlertuptlan shell be deemed to have occurted
during, and no Program credlts shall be awed lor, a�y aulha�lzad suspensbn of Ihe Program.
12.2 Customer may lerminate Ihe Pmgram by written noHCe at any Ume dwing the lerm of thls Sectlon N Kronos malerlaNy+ breaches any
provisfon of this SecUon, and such defauk Is not ared withln thlrty (30) days afler receipt of wriHen rwtice from Cuslomer, In fhe ev��t of sudi
terminaUon by Custaner, Custamer shall pay Kronos wiUdn thfrty (3fl) days all fees then due az�d owing for ll�e Program pAnr to the date oF
terminadan,
123 Cuslomer may lertn�ale tf� Program fa Convenlence on �o less than nlnely (90) days Pr�or wrlUen noBae to Kronos,
12.4 In Hre evenl of terminallon of the Program by Cusian� Ior conveNence or by Kraws for cause during the Inldal Tertn, Cuslomer rtiill pay to
Krorx�s any out aF podcet e�enses Incurted by Kronos in lertnlnadng the Program pleis an early terminaUon fee based on the folbwing
calcxAadon: one (1) mon� of the fhen-current NbniF�y Services Fees (or every twelve (12) monUt perlod (or poAfon IhereaQ remefning In the Initfal
Tertn. By way of example only, H Cuslamer lnrtninates the Proy�am for oonvenienoa wilh fiNeen (15) monlhs remal�ng In Iha InfUal Term,
Gust�ner vNll be responslble to pay Kronos lwo (2) monlhs of the ��rrent MontlNy Servfoes Fees.
18
�i�r a�
TO SECTION C.1
SERVICE LEVEL AGREEMENT (SLAj
Servfce Level Types: SLAs ere only appllcaWe lo Productlon Em�lronmenls. The Program, In a Productbn Envirormenl, a5 desuibed In tl�e
Service Desalptbn ks provided wllh fhe followir►g servka level:
99.50°h ApplfcaUon AvallablNty
Setviee LaveislCre�t CaleulaUon: M Oulage wW be Ceemed to canmence wt� Custorner opens a case wilh Krorws Global 5uppoA, or
Kronos Cbud Servkes reoelves an appllcatlon evallaWfity alert The Ou4�ge wiN be deemed to e�M wh� Krvnos has restored avapabUky of the
Prc�am. Fall�e to meel the above service levels will enlltle C��mer to vedits as follows.
AppIICellorl Availablllty SLA56 = (IMM-TM)'100) ! (MMj
Oefl�itlo�s
"Affecled SerWce' mearu the monthly fees pald for lhe hos8ng of Ihe Program.
'Exduded Event' means arry event thal adversely Impacb fhe Program lhet !s caused by (a) fhe aGS or omisslons of Customer, Its employees.
c�tomers, cantradors or agents; (b) the fal�re or malhxicNon of equ(pmeM, �pplkatlons or systems not owr►ed or conlrolled by Kronos or
Supplier; (e) Force MaJeure evanls; (d) scheduled or emert�ency maintenance, alleratlon w fmplemenlsdon; (e) arry suspenslon of the Prvgram In
accordance with Ihe tertns of lhis SecNon or Llcense Agreemer� (f} the unavallabllfty of requlred Cuslamer personnel, Induding as a resutt of
�auure to provida Supplier with accurate, a►rent conlact Informatlon; (g) using U�e Appllratlon bt a marm� lnconslstent with the producl
downenladan; or (h) any other excluslonary drwmslarice speclfled in the applicable Cloud Services SOW.
'Monfhly Mlnutes (MM)' means total mlrxrtes In y+hldi servlce was sc.heduled to be avaflable.
"Outape" means the aaa�mulaled tlme durlrrg which Customer Is unable ta esfab�h an activa communkati� connectkm, measured han
begimYig to end, behvean Cuslomer and the Program for reasons other lhan (a) fallures cauaed by Oustomer Dala; or (b) any Exduded Evenfs.
'Scheduled Malnlenanrs (SM)" meana schedWed mafnl�ance periods establlshed 6y Kronos lo provlde ample tfine lo malr�tn and updale Ihe
applleallons, when ne�cessary. During these malnlenance periods, Ihe appllcatlons ara avallable to Wonos to p�form periodk services, whlch
�nca,de vital softVrara updates. systems ww geneiauyr condnua �o be araMan�e to custaner; nowever, some d,anges wl�� reyure a�ermed
downtlme. Krvnos will prtsvide noUce for planned downlime vla an emall nadee to aur primary Custmner contacl at least one day In advanoe of
surl► stxrtdownheshdrt so planning can be faclllbted by Cuslaner.
When applk�tlan maliNenance is requlred, current 8chedufed Ma�tenance pe�lods tor the appNtatlons are:
Nbnday Uuough Friday 4am — 6am
SaWrday and Sunday 12am - 6am
• All llmes Nsled ate U.S. Eestertl TFme.
• Kronos' utillzaHon of the above maintenance windaws shall nol trigger 5LA Cxe�ts lo Custamer.
'Tatal Npnutes Not Avallable" ('TM) meam Ihe total number of mtnutes during the calendar month that the Program Is �mavaHable outslde �
scheduled malntenance �ow9,
Llmltalfwis: Kro�ms wIU apply ar�y aedlfs lo Uie Customer accaunt Credlts will nat be provWed if: (a) Cuslomer Is i� breach w default under
lhls Sectlon or Ihe Program al N�e lime Ihe Outage aCairred and sudi brearh fs the catue of the Oufage; or (b) It results frwn an Exduded EvenG
In no event will the aedits aarued in any calendar monlh exceed. In lhe aggregale across all servlce levels and evenls, one hund�ed (100%) of
the Invdce amounl for the AHedad Servlce.
The Servbe Level Agreemenls In Uds E�Ibi� arKl the related credlts Ilsted, apply on a per Program basls. For the avaldance of doubl, Outages,
delays, Fa�ures. etc, In nne Pro�am may nol be added lo Oulages. delays, fallures, e1a In any other Pro�am for purposes of calculadng SLA
rredlts.
17
SECTION D
KRqN08 WORKFORCE GENTRAL - SOF7WARE AS A SERVICE (SAAS)'IERMS AND CONUfT10N3
Cus6omer and Kronos a�es thal the tertns and aonddons set foAh In tlils SecHon D shall eppy b the Krwws supply of the commercially avaYahia
venWn oi ths Workfor�e Cnntral SaaS Applicalions and related services and malerlals (kidudf�g appllcable docixne�laUon) and Equipmer�t (If
arry) specffled on an Order Form. The AppltcaUons desalbed wt the Order Fortn shall be drJfvered by means of Cuslomers pemilqed acce9s 60
the passwo�d pmlected atatamer area of a Kronas we6slle.
1. OQFINf110NS
"Appllcatlon(s�" or "8ea3 App!{cetlan(s)" means tlwse Kinnos saflw�re appNcatlon programa set farth on an Orde► F�m whlch are mada
accessible for Cuslomer lo use under the tertns of Yhis SecUon �.
"Cloud Sarvlcss" means H�ose servioes related lo Customers hoetlng ernlrorment such as hosHng InfrasVudure, equlpmenl, ba�wldth, server
manitoring, backup servfces� starage a�ea neh�wrlc (5AN) servfces. securlty services� system adminlstratlon� caa�necdvlty services, performance
luning, update Inslallatlon and malnlerence services related therelo. Urdess a�herwlse set fohh In a 5talemenl of Wark, Ctoud Servlces are
descrlbed as sel torth aL• httpJ/www.kronos.com/produclslsmbsolulions/workforcacenlral-saasAm�amentatioraguldllne5,�px
"Cuatome� CartsnY' meam all oontenl Customer, or olhers actlng an behalf oF or Ihmugh Cusbmer, posb or otheroAse Inpuls Into Ihe Servfces.
"Documerttailon" means leciinlcal puWk:atlona pubUshed by Kronos ralatlrg lo Ihe use of lha Services or Appliradons.
"EqulpmenC' means fFre Kronas equipment sp�d on an Order Fortn,
Implemsntatfon Servlces" means Ihose services provided by Kror►os to set up lhe hostlng ernlronment and cortfigure Ihe Servlces, Induding
educalFonal servlces end Ualning. Ur�ess othervufse sel forth In a 5latemerri of Wmk, l(ronos' and Cuslomer's Implem�tafbn respons�flltles ard
described In Ihe Servlces ImplemeMatlon Guldellne set forlh aL h1lpJfvwvw.kronas.cam/producls/smlrsoluttonslworkforce-central-
saaslrcnplementatlon-guidllnes.aspx Implemenlatlon Servlces may be provided as Iorlh In SecHon B
"Initlal Term" means the Initlai lerm of the 5ervlces as I�led on Ihe prder Fortn.
"KnowledgoPass Conferri"I"KnowledgePass Edueatfon Subscrlpdon" have the meanlrrgs asaibed in Sectlon 7.5.
"Minlmum CorAract Value" means fha lofal oi all MonWy 5erviee Fees lo be Irndced during Ihe Initlal Term.
"Marihly Servlce Fee�s)" means the monlhy fees descrlbed In an Order Fam. Monlhly 5ervlce Fees �tctude lees for usage of Applkatlons arW
u,e serv�:es, cta,d ser�►�es as a��we, ar,a e�,iPm�,c rer�r�, if arry. ellling of the Mo�tlhly Servlca Fee(s) canmences on the 5tart Date.
"Order Form" means an order form mutualty ag�ed upan by Kronos and Cuslaner setthig (ath the Items ordered by Custom� and ta be
provided by Kronos, G�duding wlthoul Ilmllatbn the Appllcatfons and Ihre Prices and fees to be pald by Cuslaner.
"Pereonally IdanqflabN Oafs" meane iniormatlon cancerrdng �dlviduaUy idenlffiable employees nf Customer that Is prolecled agalnst dlaclosura
u�der epplicaWe fawor �ladon.
"Servicaa" mea� (1) accesslbf�ty lo Ihe commamJally avallable varslon of Ihe AppllraUorzs by means of access lo Uie password proleded
customer area of a Kronos webalte, (II) Ure Equipm�t purchased or rented hereu�der, (UI) the Implem�taUon Services arxf Cbud Servfoes, and
(Ivj such olher servlcds, Ilems and ofleringa sel farth on an Order Form.
"Start Date" means the date bllling commences for lhe Services (exduding the IrnplemenlaUo� Servlces) as Indicaled on the appNcable Order
Fonn. Fa arn 5enrites ordered by Custwner BHer the dale of tF�s Sectlon D whlch ara Irxx�nenhal lo C�taner's Iherra�dstlng Servlces, �e
Sbri Oate shaA be the date the applfcable Order Fam is exacuted by Krorws and Cuslaner.
"Statement of Wwk", "SOW", "5arvkes scope 5tatement" and "SSS" aro hfterchangeable tertns rafertlnp te a wrinen desaiplion of the
ImplementaHon Services artd Cbud Servfces as mulually agreed u�n by Kranoe and CusDomer. An SOW supersedes a�y Implemenfa�n
guidellr►es or descrfpflons on a web page referenced in Ihis SecHai �.
"Suppller" means arry cantradar, subcanfrador or qcensar oF Kronas provitling so(tMrare, eql�pmenl and/or services to Kronos which are
incnrporaled Into or otherwlse related to thg Program.
"T�rtn" means Ihe Inilial Term and any rnonthly renevrals thereafter, as tu►tf� sa! forth In Secti�on 2.1.
"7rafning Points" has the meaning asaibed to Il in SecUon 7.6 below.
2. 1'ERM
21 The Servk:es shall oanmerx�e on Ihe StaK �ale, and shap oonUnue for Ihe Ir�tlaJ Term or �tll ferminafetf In aaordance v�ith Ihe provlsia�s
hereof. At Ihe explraHon ot lhe InlUal 'ferm, fhe Term shall autanadcally renew on a month-lo-monlh basls unlG termlreted In eccondanca with the
provislons hereof. Custame[ adcrrowledges Ihat execullon of SBparale th7rd party agreernenls may be req� In order Ia Customer to use
certaln add�on features or funcUonaflty, fnduding wilhout IFmllatlan laz �g servlces.
Z2 At arry Ume afler the Ir�Ual Term: (i) Cusbmer may te►minate the Servlces far conver�ier►ce upon thlAy (30) days prfor written notloe, and pl)
Kronos may terminate tt� Servltas for convenlerwe upo� ninety (BO) days p�ior wrilten notice.
23 E1Ther parfy may suspend or terminate Uro Servites upon a malerial breach of this Secti�on D by Uie olher party If such �each Is not cired
wlthin fifleen (15) days aker recelpt of wriqen notice. NohNtl►stendfng the faregoing, Kronos may suspend or lerrnlnale Ihe Servkes immedlalely
upon nodca In lhe avent d any Customer breach o15ecUons 3(RfgM to Usej, 4(Acceptable Use), ar 14 (CanfldenVal Infortnatbn).
19
z.a In lha evenl �at either party becames InsnWenf, makes a general asslgnmeM for U�e benefil af creditore, b aa�uaicefed a�,p� or
tnsolvent, opmmenczs a caae under appllcable bankrupl�y lewa, or files a petlHa� seekfrtp reorganizaUon, lhe otlier party may requesl adequate
assurances of (uture performance. Failu�e lo provide adeduate assurdnces, In the requesUng party's reasoreble dfsaution, within ten (10) days �
delh+ery of the request shall e�ltle t118 re�estlng party lo lerminale the 5evvlms Immedlately upon wrlflen notice to Ihe other party.
25 If Ihe Servlces aro tertnlr�ated for anyl reason:
(a) Cuslomer shall pay Kronos wilhfn lhkty (30) days of such lertninati�on, all fees acwed for the 5ervlces prfor lo lhe dale af termhtiatlon,
provided Ihat If Customer tertnlnales !ar maleriel breach af Ihls Sectlon D by Kro�os, Kronas sh� be respanslble la refund lo Customer urwsed
P�`Pald Impleme�tion Senrlce feea, H any:
(b) Cuslanefs ►Ight to acoess and use Ihe Service� shall be revoked and be d no (twtlter toroe or effecl;
(c) No mwe U�an fifteen (15) days after lennlrtatlon or upon Custome�s wrilten request at any Ume d�xiny Ihe ierm, Kra�os wdl provlde �
Cusbmer. a! no d�arge lo Cus6omer, the Cusbmer CaMenL After such tlme perlod. Kroras shall f�ve ro fixtt�er obNgatlon to store or make avaN�le
Ihe Cuslaner ConleM and may delete any or all Customer CanterN wslhout RabilNy.
(d) Customer agreas to tbndy relum all Kronos-provlQed materlals relaled to fhe Servfxs to Kronos at Customers expense or, altematively,
deslrny such malerlals and provide Kronos Nlth an oNicer's certiflcatfon nf the desFnxfbn thereoh, and
(e) all provisions In Ihis Secfion D, which by the� nah�►e are inle�ded lo wrvive Ie,minallon, shall so survive.
3. FEES AND PAYMENT
3.1 In cans(de�tion of Ihe daNvery of the Servlces, Customer shaU pay Krorros fhe Manthly Servloa Fees. Ihe fees for lhe ImplemanFation
Services and any addltlonel one t�ne a recurting fees for Equlpmenf, Tralning PolrtLs, Kna�M�gePass Eduratlon Subsrrfptlon and sudt otlier
Kronos offerkgs, aU as set forth on the Order Fortn. If Cuslomer and Krnnos have slgned a 5falemenl of Worfc for Ihe Implemen�nHon Servfces,
Implemenlatlon Servioes such services will be provided and payable In atwrdance wilh Sectlo� 8. All (cea payable for lhe Servioes shall be sent
lo tha atlantlon of Kronos as specifled on the Inwlce. Unless oUierwise indcated nn an Order Fam, payment for all Items shall be due 30 days
faUawing dale of Involce. Excepl as expressly sel Porih In thls SecUon D, all amouils paid to Kroras are non-refurtdable. Cuslomer acknowledges
Ihat fees may he charged lo Custamer by thlyd partles foradd�orti features or fuxdanalMy provlded by sucl� Ihird pa�ties.
32 If any amant aMng under this or any ofher agreement ior SeMces Is thlrty (30) ar mare deys overdue, Kmnos may, wiUwul Nmltlng ICrorros'
righls or remedies, suspend Servlces unt� such amants are paid In full. Kronos aAll pmvide al least sevan (7) days' prior wriften mtice thal
Cuslomers acoo�t Es overdua bekxe s�rspending SeMces.
3.3 Deleled IMendonelly.
J.4 Cuslamer agrees thal excepl If Custom� lerminales for male�ial breach of this Sectlon D by Krorros, N Cuslamer has not pald U►e fu�mum
Cantract Value lo Kronos at Ihe condusion of N�e Initlal Term nr Ihe earlfer lertnlnaBon of Ihe Services, wtdchever is ea�, Krorros shall bYl, and
Custaner shall pay withln lhlrty (30) days of fhe dala of such &�volce, Ihe dlNerenCe beh�vesan Ihe lofal Monlhly Servlce Fees fhen Pald bY
Customer and the NNnimum Condad Value, less SLA Cr�edlls� � any, Ihal have been earned Prevlausly bY Cuslaner bul rtot yet credNed.
4. R1GN7'S TO USE
4.1 Subfect to Ihe tertn� and co�dttlor� o( the Agreemenl, Kronos hereby grer�is Cuslomet m Ilmlted, revocable, non-exclusfve, noMransferable,
non-asslgnable right la usa during the Tertn and far Inlernal buslnesa purpases ordy: a) Ihe AppdaUon(s) and related servires, indudino we
Dnaimentatlon; b) tralnb►g mata�is and Wiov+AedgeFass Contenk and, c) any �nbedded thlyd party saflvrare, Ubrauies, ar otl�er oomponents,
whldi are Induded k� lhe Servtoas. exduding such Third Party software. Ubrartes or other cvmponenis � are Hcer�sed direcdy h�om such T�d
Parlles. The Services �onlain proprletary bade secrel lerJxwlogy of Krotws and tts Suppllers. Unaufhaized use and/or copying of such
tedinobgy are prohibited by law, Indudir� UnNed States and farei� copyrlght law. Custamer shall nol reverse compNe, dlsassemble or
o�erw(se conv�t the appllcaticns Into �compfled ar unasaembl� code. Cuslomer shall nM use any o( lhe Wlyd parly wttvrare programs (ar the
data models thereln) (ndudad In the Services except sole�r as part of and In connectlon with the Servloes.
A.2 Cuslomer adcnowledqes end agrees thal the r1�f to use the Applicatlons Is Ilmited based upai the amounl of the Montf�ly Serv�e Fee� pald
by Cuslomer. Custom� aprees lo use otNy Ihe modules and/or feahxes lor the number of artployees and ueers as desuibed on G►e Order Fortn.
Customer agrees not lo use any othar modules ar features nor Incxease ihe number of employees and users unless C�tamer Aays for such
ad�lfonal modules, features, employees or users, as fhe case may be. Customer may mt Ilcanse, rellcense or subllcense the SeMces, or
othenMse parmn use or the serv�ces pndudN,y nmesnaring or neM�arlc�ng use) bv anv thbd aa�tv. customer mey not provrae servFr� etreau or
olher daha processing servlces fhal maka use of the 5ervlces wilFwut Ihe exprees prlar writl� wnsent oF Krorws. No ncense, right, or Inlerest in
arry Kro�os IrademaAc, trade nxne, or servloe mark, or It�oswse of Krorws' Ilcensars or SuppNers, Is graMed hereunder.
4.3 Custamer may authorize Ifs Ihlyd parly oontractors and consulhants lo access Mia Servk:es on an es needed basls, provlded Customer. a)
abldes by Ns abllgstlons to pmlecl Confidentlel Infortnatlot� as sel forth In tlUs Agreernen� b) remalns �slble for aN such U�rd party usage and
compifance with tlie AgreemeM; and c) does not pmvlde such accass to a com peptQr of Kronos wta provides wixklo�ce management servloes.
4.4 Cuslaner ada�owiedges and agrees thal, as beMreen Custaner and IGnnos, Krnnos relains ownership of all rtght, dtle and Interest lo Ihe
Servl�s, alt of wt�Fch are proteGed by aopyright and other fnleNechml properiy rights, and Umt, Wher Ihan Ihe express riQhls �anled hereM and
�d� any otl�er agreeme�A In writlng wl� Cuslome►. Customor stiall nol obtafn or dalm any rlghts In or ownership Inlerest b lhe 5ervices or
Appkcatlons or erty assoclalad Intellectual property righls In any M Ihe foregaing, Cuslnmer agrees lo comply wilh all copyright and other
Inlelledual prope�ty �ts notices contalned on or In any Informallon oblalned or aaessed by CusOaner throuyh the Servbes.
a.s When using and applymy Ihe Inlamatlo� generated by Ihe 5ervlces, Cuslomer b respans�le for ensu�ing that Cusbmer canplles wHh the
appllcable requlre�nenls of federal and stale law. Ir Ihe ServMss Indude Ihe Workforce Payroll Appticatlais or Wakforce A6sence Managemenl
AppHcatbns: (I) Custaner le solely respanslble for fhe content and axurary vf all report�s and dowments prepared In whole w In part by using
tr�ese Appllcatlons, (I1) using ihese Appllratlons does r�t releese Customer ol arry professbna0 obllgadon wnceming fhe preparatlon and review
of arry repaAs a�d documenls, (lii) CusWmer does nol rely upon Kronos. Besl SofM2re, Inc, or these AppNcallons for any advke or gufdance
regarding oompHance wllh federal and state laws or Ihe app�opriale hdx treahnerit of Hems re8ected on sud� reports ar dacumems� and (N)
Customer will revfew any �la�atlons made hy using Ihase Applicatbns and satissfy Itself that dwsa cakulaUans are correcL
5. ACCEPTABLE USE
s.1 Customer shall tak9 all reasonaWe afe� to ensure thal no unautliaized persons have access to the Servlces, and to ensure tl�al no persons
authalzed M have s�h access sh$N take any actian lhaf would be In vlolatlon a( tFda Sectlo� D.
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5.2 Customer �rasenfs and warrants lo Kronos fhat Customer has the right lo publfsh and �isclose the Customer Cortlenl in Iha Services.
Cuslomer reprosenfs and warran4s ta Kmnas Ihal Uie Cuslomer Conlent does not: (a) Inhirge or vfolele any IhIM-parly right, indudkig but not
I(mlted lo MleNectual properry, privacy, or publidly righl�, (b) be abuslve, profane, ar offe�tsfve to a reasonahla person, or, (c) be hatefi� a
Ihreaiening.
5.3 Customer wNl not (a) use, or albw Ihe use a!, Ihe Serv�es In cantraventlon of any lederal, sFate, Wcal, forelgn or olher appNcable law, or n�es
or tegulatlons oF regidatory a adminfstraUve organlzaUons; (b) kiUvdtxa Inlo the 5ervlces any virus or other code or routine Inlended io dlsnipt or
damage tha Setvlces, or alter, damege, delele, reUinve or record Infortnatbn about Ihe Setvlces ot its users; (e) excessively overtoad Ihe Kronos
sysiems �,sed �o �ae u,e serv�ces; (d) perlomt arry seeurlty Integrity re�+eW, penetraUon lesi, load test, denlal of servlce slmulaUon or
vuk►ereMlity scar� (e) usa any tool designed W automatkaly em�lale the aclio�u of a human user (e.g., mbob); or, (d) otherwise act In a
haudulent, maAdous or negllgenl manner vMen using the Servlces.
6. C�NNEG'fiViTY AND ACCESS
Customer adu�o�Nedges that Cusbmer shall (a) be respons(ble (ar securing, payfng for, and malMalr�ng oonnectivity to Ihe Servkes (lnduding
a�ry and aN relaled hardware, soRwara, ihlyd party servlc8s and related equlpment and canponents); and (b) pmvide Kronos a� Kronos'
represe�tadves vwth such physkxl or remote access to C�tomers oomputer ar�d netvwrk envimnment as Kronos deems reasonabry necessary
In ader for Kroras to perfortn Its obllgadons undar INs SeWon p. Customer will make aq necesrary amangements as may he requlred to
provide aetess W Cuslomers compuler and network environment If necessary for Waios to periortn its o�fgatfons under Ihls Secllon D.
Customer agrees Ihal Kronos may audit Customers use o( Ihe Services.
7. IAAPLEMENTATION AND SUPPORT �
7.i Imp3emeMatlon Servlces. Kronos nrlf provltle 1he Impl�nentatlon Services to Customer. Implemenfatlon Servlces descrlbed In an SSS are
provided on a dme and mataials basls, blped monWy as delfvered. ImplementaUon Servlces descxlbed In Ihe Services Impiemenlatlon Guldepne
ere provkled on e fixed tee ba�s. If Customer r�uests addtlonal Implemantatlon Services beyord those desa�ed I� ttte 5SS, IGOnos will
aeale a change wder for Customers revfew and approval and any eddidanal Implementadon Servtces to be provided by Kronos In aaadance
with SecBon B. Krono5' oonfiguratlon of Ihe AppllqUons will be based on Inlormatlon and uwtk Oows that Kronoa obfalns hm� Cuslomer during
the dlscovery porlJon of fhe knplementatlon. Customer shal proWde Kronos with necessary co�flguraHon-relaled InfamaUon In a tirnely mamer to
ensure fhat muhmlly agreed ImplementaBon sdtedules are met
7.2 Addidonal Services. Custorner may engage Krorros lo provide olher s�vlces wMch rnay be fixed by activiiy or provided on a t(me and
matertals bas�s as �ndicated on the app�kable order Form.
7.3 Support, Kronom wlll provlde 24x7 support iw the hostlng in(rasfructure, the avallabiWty lo the hosdng envlronment, and tele�ho�e support for
the loggkg of ha�Wonal problems and user prob(�ns. Customer may log questlons onllne via the Krorws Custamer Portal. As part oi suc�i
support, Kronos will make updates to the Servlces avallable to Customar at no charge as such updales are released ganerally lo I(roras'
wslomefs. Custaner agraes that Krorws may InstaU st�ch updales aulornaUc�y as part of the Servlces.
7.A 5t�port Servlces fw Equ�ment. Provided Customer has purchased support seMces for lhe Equipment, lhe fdlawing tertns shall apply
(support services For rented Equ�merit are Included In the renlal fees lor such Equlpment}:
(aj Upon Ihe tallue oi Installed Equlpment, Cuslomer shall notlfy Kronas of such faNure a� Kronos wlll provide remole fa�l Isoladon at lhe FRU
(Fleld R�tacgnent Unit) or subasaemby level ar� attempl lo resalve the �xn6lem. 7Fwse fadurea detertnined by Kror�os lo be Equlpment related
shaN be dispatched lo a Kronos Depot Repalr Center, and Cuslomer will 6e providad with a Relum Material Authorizatlon Nunber (RMA) far the
lalled Equfpmenl If Customer is to retum the tafled Equlpmenl to Kronos, as reasonably detemilned by Krnnos. Cuslamer must retum fhe faNed
Equlpmerri w1� the supplled FWW number.
(b} Krorros wiN prvvide a replaceme�t for the falled Equlpment al U►e FRU or subass¢mWy level an an "advanced exc.�ge' basls, uWlzing a
carrler o! Kronos' cholca. Replacemenl Equlpmenl witl 6e shlpped the same day, for delNery to Cuslomers bcatlon as further desalbed In the
Suppo►t Pdides. REPLACEMENT EQUIPMENT MAY 6E I�W OR RECONDITIoNED. Cuslomer shaq spacify Ihe address lo wlildt lhe
Equ►pment Is lo be sFdpped. All shlpmerns w� Indude the Kronos provlded RMA designaUny the appllcab{e Kroras Depol Repafr Cenler, as lhe
redplent Custaner, upon recelpl of lhe replacemeM Equlpmenl frvm Kronos, sha� package Ihe d�feclfve Equlpmenl fn Ihe malerials provided by
Krorws, with the RMA suppliied ar�d promptly retwn falled Equlprnent dlrectly to Kronos.
(c) Custamer shall he enlitled lo receive sdrvlce padcs fw Ihe Equlpmenl (wt�fch may conlaln system sottwaze updates, thmware updates,
security updates, and feature enhancements) avalla6le for dowNoad at Kronos' aislomer portal. Service packs far Ihe EqulpmeM are not
IrtshaNed by Ktanos.
(d) Kronos wanant� that all service packs and ftrtn�are updales pmvided under this Secllon D shaM mate�lally perfortn in acwrdance wilh tha
Kronos publlshed spedfications fur a p�fod of rdnety (90) days afler domdoad by Cuslomer. In the event of a hreach o( U�FS wartanty. Gistamers
excluslve remedy shall be Kronas' repalr or replacement of fhe deftclent servke padc(s) ar fi�mware updale(s}.
(e} Cuslamer agrees that It shatl relum falled Equipmenl prompUy as the fa�ures ocax and fhal N shall not hold Falled Equ�ment and send faHed
Equlpment to Kronos In 'balches" � shaN rewri In a longer lunaround Ilme lo Custorn�. In ad�llun, In aU drewnslances, Cuslomer agrees
ro:
(I) Malnha�t fhe EqulpmeM tn an errviranment conformfng to Hie Docwm�tatbn for such fqulpmeM;
(�) Not perfartn seH{epalrs on the Equlpmenl p.e., repladng canpor�ris) wiUwut pdar mitten authorizadon from Kronos;
(li) Oe-InstaN ap falled Equipmenl a�d Msfall aM repfacemenl �q�pmenl In accadance wiU� Kro�ws' writlen Irubllatlon guidednes;
(iv) Er�sure Ihat the Equlpment Is reiumed to Kronos properly packaged; and
(v) Obhaln an RMA before reluming any Equlpment lo Kronos and place the RMA dearly and consplaously on Ihe outslde of the Shlpping
pacJcage. Customer may only relum U�e speciflc Equipment authartzed by Kronos vtihen iseuing Ihe RMA.
T.5 WwwledgePess Edupdon Subsrrlptbn. When KnowiedgePess Educati�on 5ubscifptlon is Ilsted an an Order Form, Kroras v�lll provlde
Customer with the Knovrle�ePa6s Educatlon Subacriptlan. The KnouuledgePasa Educatlon Subsaiptlon prm�ides accass to cerlatn educaUonal
oHerl�s provided by Krtxws (the 'KnowledgePass CantenP). C�sbmer �er.ognlzes and agrees thal the KnowledgePass Conte�l Is copy�ighled
by Kronoe. CusEomer ta permifled to make coples af the KnawJedgePass Canlent provided In 'pd1 fam soley for Custnmefs Intemal use.
Cusl�ner may not dlsdose such KnowledgeFase Conlent lo any tlilyd parry olhef Ihan Customers empbyees. Customer may rat edll, modity,
revise, amend, cfiange, alter, wstomlze or vary tlie KnowladgePass Content without Mie wririen consent of Kronos, provlded fhal Cuslomer may
dawnload and modify+contents of tralnfng klls solsly for Cu.stomer's Inlemal use.
T.6 Trelning Palyds. 'frak�rg Polnb" wfildi are pixshased by Cusbmer may be redeemed for an equfvafenl value o( U�struchor�ed 7alning sess�ons
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o(fered hy Kronoe. Trahkrg Po�s may be redeemed o�y during Ihe Temt al eny dme no more than hvelve (12) mon�s afler the dale oi lhe
applkable Order Fortn, ailer whldi tane guch TralMng F'aints shall expire and be of no vaN�e. Trelnfrg Points may not be exchanged far olhar
Kronos produc� w servlc�s.
7.7 Tralydng Coursee. When !mplemenFatlon 5ervices are descxil�ed In the Services Implemenlation f3uid�(ne raUier than an SSS, aa part of Ihe
5ervloes, tor each SaaS appllpUnn mbdule Induded in �te Services purd�ased by Cuslomer, Customers employees aFrall be enUUed m alland, in
the quantlty Indkated, Iha oon�espanding Iralning courses sat forlh al• hltpJlwww.kronos.com/products/smtrsolulfans/uw�lclorce-central•
saas/lralning-guldllnes, aspx
PartkJpatlan in such tralnhg oourses Is tlmNed Eo Ihe rwmher of seats I�ted ior the oourses corresponding lo fhe modules (aming a paR of the
SerWces purdiased by Cuslomer.
B. CUSTQMER CONTENT
Cuslomer shaq �wn aA Cuslomer Content and posts ar ather inpuls fnlo the Servlces by Cuslomer ar olhers actlng on behaN o( or Ihra►gh
Customer. Kronpa acknawleclyes tl�al all of ihe Customer Conient Is deemed to be the Confidential I�ormaUon of Cuslamer. Nolwithst�ding Ihe
foregoing, Cuslomer grants Kronos permissian lo combine Cuslomers busirress dela v�i� fhat of oiher aistome+s in a manner fhat does nol
{d�lHy the Customer or any hdividual In arder to evaluate and fmprnve Ihe servlces Kr�os offers to astamers and to dksdose such aggregated
infametlon far Its custamers generally. In addttlan, Kro�os may, but shell have no obHgatlon to, monita Custamex Canlent fram tlme lo tims to
ensure oomplfance with Ihls Sectlon D and applka�e law.
9. EQUIPIAENT
If Customer p�xGhases or renls Equlpment hom Kroras, a desc71p0on of such Eq�ment (model and quan�ty), Ihe appllcable pridng, and delivery
terms shall be �sted on Ihe Qrder Fortn.
9.1 The faMowing terms apply anly lo Equlpment Custamer renb fiwn Kronos:
a) Rental Term and Warranry Perlod. '1'he lertn of tlTe Equipment re�fal and the 'YVarranty Periad" for sudi Equipment sha� run
caterminously with the T�m of Ihe other Services provided under U�fs Sectton D.
n� ir,sura�, Customer ahall I�ure 7re Equipment tor an amouM equal to Ihe replacernenl value of Ihe Equlpment for los6 or damage by
fire, U�eN, and all nortnal extended arverage al all t&nas. No bss, thefl or damage after shipmenl o( the Equlpment to Custnmer shaB relleve
Customer from Custom�s obllgaUons und� thfs Sectlon D.
c) LocafioNReplacemenL Customer shall not make a�ry alleradons or remove Ute EqulpmeM fran 1he place of origMi61 [nslallatlon without
1(ronos' prior written cauenL Kmnos shap have the rfght to enler Cuslome�s premises lo Inspecl lhe Equlpment Guring namal buslr�ess hours.
Kronos reservea tl�e rfght, al Its sole dfscreUon and at no addltlonal arlt bo Custome�, In replaca any Eqvlpment wlth newer or allemative
t�r.hndogy Equlpment as �rxj as the replacern�l Equlpme�t at least provides the same level of funcllonality as ihat being replaced.
d) Ownershlp. All Equipmenl sheU remaln the properly of Kronos. Ap Equlpment le, end at all t6mes shall remaln, separale Hems of
personal pmpeAy, natwlthstanding Bu� EqW{xne�Ps altachment lo oth� equlpmeM or real prupertyr. Cuslomer shall rml aep or olhervNse
enarnber the Equlpment. Custom+er shall fumish erry assurances� artitten w o1Fx�rwlse, reasonably requesled by Kro�oa to �ve �ull eFfect lo the
Inle�nt of tertns of U�a paragraph (d).
e) Equl�nent Support. Kronas shall provide to Custaner tlie Eq�pmenl support servbes desa�ibed In Secllon 7.
� Retum oi EqulpmeM. U�n lertnYnaVan a! Ihe ServlCes, Ct�tomer agrees that Cushxner shall retwn the Eqtapment W Kronos wilhln
lhkty (30) days et Cuslomers e�ense. Equlpment wIM be retumed lo Kra�os In the same condltlon as and wtien received, reasonable wear and
lear excepled. If Cuslomer falls lo retum Eq�nent within tlifs Ume period, upan recefving an Involce fran Kronos, Customer shall pay Kronos
the Ihen Nst p�lce oF tl�e urretumed EqulpmenL
9.2 The following lertns apply only lo Equlpment Customer purchases frt�m Kronos:
a) Uwnership and Warranty Period, TiUe lo the Equlpm�l shall pass lo Cuslomer upon dalivery to Uie cartier. The "YVarranty Period' for
Ihe Equlpmenl shall be Cor a period o{ nlnely (90) days From such dellvery (unless otf�ervvise required 6y law).
b) Equl{unent SuppoA. Kronos shag provide to Cuslomer Ihe Equipmenl suppart services described hereln If purchased separatelyr by
Cuslomer as kidkated on the applicable Order Fam. If purchased, Equlpment support servkes ahall eommente upon expiratlon of the Warrenry
Period.
10. SERVICE LEVEI AGREEMENT
Kronas shall pmvlde 1he servioe levels and assodated credl�, wfien applicable, In eccordance wifh tha Servk.a Level Agreement attached hereto
as Faddblt A and whlch is here6y Incnrptxated hereln by reference. CUSTOMER'S SOLE AND EXCLUSIVE REfu�DY IN 7HE EVENT OF ANY
SERVICE OU7AGE or INTERRUPTION OF the SERVICES OR FAILURE BY KRONOS 70 MEET THE TERMS OF the AP?�ICAHLE servfce
level aoreemmd, 5W1LL SE THE REMEDIES PROVIDED IN exhlblt A.
11, LIMI7ED WARRANTY; DISClA[MERS OF WARRANTY
11,1 Kronos represents and v+rdrrdnts lo Customer that the Appllcatlons, under nonnal opereden as spedfied In the docvmenteUon and wt�en
used as authorfzad hereln� wIN parfwm subsfanUaAy � acoordance rNlh such documenhatlon durfng Ihe Ferm.
11.2 Kronos' sole ebllgatlon and Custom�s sole and exGuslve remedy for any bread� oi the toregoing warranry Is limlted to Kro�os' reasana6le
oommerdal eBorbs to corr�ect lhe non-contormfng Services at na additlonel charge Io Custamer. In tha event lhai Kror�os Fs unable to carect
malerial deficlencJes In It�e SeMces a�isir�g during the Wananty Perlod, afler using Kronos' canmerdally reasonable eForls Fo do so. Customer
shaA be �Utled lo l�minale Ihe Iften remaining T�m of Uie Servlces for �ause In accordance wilh 5ectlan 2 ahave as Custamers sole and
exGusive remedy. Kronos' obHgatlon5 hereunder far breaCh of vvartanly are caxlltfoned upon Customer nodfylnp Kronos ol the materlal breach In
writing, and providing Kronos with sufiident evidence ol wch nonconfortnity to enable Kranos to reproduce or ve�ify ihe same.
11.3 14oims wartants b Cus6omer that each ilem of Equlpmen! shar be free frvm de(ecls fn meleriab and vwrkmarahip dimg tlie Warranty Pe�iod.
!n the ev�t of a breach of tl�ls warranty, Customers sale and exdusive remedy shatl be Kroras' repeir or replacement of the defidant Equipment,
at Kronos' opUon, providad thal Cusloma�'s use, installa�on and meinlenance Ihereoi have canlamed lo Ihe dowrne�tation for such EqulpmenG
Thls warranty La extended fo �u��rrn� �ar�y ��'N �t� a�cxd �,�ky t� �ny �qu��m�ant (ca� p��� d�h�rea�Cp In �#r�r �+r�nf c�":
a) damaga dafec� �r a�a�l�u�n�n� �ulda�� tr��m �nR:��us�a„ ��d�re�, r�r����8, t�r�q�rkat�. CN�udlrs� °wi'thout Iknliatbn modlftcalion a
replacemenl of arry Kronos t��aa�� a��n ��ry I�r�'� ��p�l��al r�roRh �h� �qud�rrrr�a�l), urw�a��B ,�hy�9r�P �rr �,�t�Nrlcal sUess w causes other than
normal and Intended use;
b) lallur9 of Customer lo provide and meinlaM a s�table (mslallatlon ernrlro�ment, as spedfied In Ihe publlshed spetificadoru for such
Equlpmen� or
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c) matfunctlor�s resulling from the use of badgee or suppliea not epproved by Krtxws.
EXCEPT AS PROVIDED FOR IN TWIB SECTION 11, t(RONOS HEREBY DI5Cl1UMS ALL WARRANTIES, CONDITIONS, GUARANTIES AND
REPRESENTATIONS RELATING i0 THE SERVICES, EXPRESS OR IMPLIED, QRAL OR NV WFtITING, INCLUDING WITNOUT LIMITA71dN
THE IMPUED WARRANTIES OF MERCHANTA81LfTY, FITNESS FOR A PARTICULAFi PURPOSE, TITI.E AND NON-INFRINGEMENT, AND
WH�THER �R NOT ARISING THROUGH A COURSE OF DFJtLING. THE SERVICES ARE NOT GUARANTEED 70 BE ERROR-FREE OR
UNINTERRUP7ED. EXCBPT AS SPECIFICALLY PRQVIDED IN THIS SECTION D OF THIS AC3REEMEM', KRDNOS MAKES NO
WARRANTIES OR REPRE3ENTATION5 CONCEIiNING THE COMPATIBIUTY OF THE SERVICES, TFlE SAAS APPLICATIONS OR THE
EOUIPMENT NOR ANY RESULTS TO BE ACHIEVED THEREFROM.
12.0 OA7A 9ECUR17Y
121 Ils peA of the Servfces, Kronos shall provida thosa adminishative, physkal, and ledmiral safeguartls for prolecUon of the securily,
mnFidentlaity and fntegrity oi Custom� dala as d�lbed aL hltpJhwvw.kronos.com/produds/smb-solutkr�s/worlcforce-central-saas/sec,�uity.
descrlptbn.espx
Cuslomer acknowledges thal sudi safeguards endeavor to mlHgale se�rlty InddeMs, but sucfi �enls may not be mlUgated enUrely ar
rendered hartniess. Cuslorner should consider any particular Krurws suppNed sewrity-retafed sateguarti as Just one taol l0 6e used as part qf
Cusiomets overall seou�ity shalegy and nol a guararrtae of secu�ity. Bolh pardes agree to mmply with aM appllnWe priwacy or data pmlectbn
SbWtes� rules� or regt�eGons goveming Ihe respeCtive adlvitles of the paAles under U4s Sectlon D.
12.2 ,4s belween Gustamer and Kronos. ap Personapy Identifiahle Data is Cuslome�s CaMiden6al I�ortnation and will remain Ihe property ai
Cuslomer. Cuslamer r�resenls Ural lo Ute besl of Cuslomers knowledge such Personally IdenllAable Daha supplled to Krorws Is acwrate.
Customer hereby conseMs 6o the usa, prooessinq or dlsdosure vf Personatly Identifisble Data by Kronos and Krorws' Suppllers wfierever bcated
or�ty for the puiposes desulbed hereln end onlY lo the exlenl such use w procassing Is necessary kx Kronos lo carty oW Kronos' duUes and
responsib�tlas w�der thls Sectlon D or as requlred 6y law.
12.3 P�iar to Inilfatlon of Ihe 5erv{ces and on an ongolnp basis fher�ft�, Cuslnmer agrees lo provlde rioHce ta ICronos of a�y extraordir�y
prlvacy or data protectlan statutes, n�les, o� regulallons wtilcfi are ar became applirable to Customer's Industry and wfikh could be imposed on
Kronos as a resuk of provisim of Ihe Services. Customer wiU ens�ue tha� (a) the transier ta Krorios and sta�age of any Persaialty IdentlRa6le
Data by Krunos or Kronos' SuppYers data cenler fs permltled under appNcaWe dafa prolecUon laws and reyulatlons; and, (b) Cuslomer wlll oblain
consenls from Indlviduals far such transfer and staage to fhe exlerrt req�dred und� appNcable laws and reg�iatfons,
13. INOEMNIFICATION
13.7 Kranos shaU detend Cu9tomer and Its respetUve direclws, offic�s. and employees (coMectively� lhe "Customer Indemr�fled Partles")� Bom
and agalnsl a�y and all noHoes, dx�ges, d�ms, proceedings. actlons. quses of action and suits, hmught 6y a IF�d party (eacfi a'Clalm'�
alleg�g that the pertnkt� uses of the Servicas Inhinge or misapproprlate any United States or Canadian eopyright or patenl and rvfll Indemnlfy
and hold harrnless the C�lomer Indemn18ed Pariles agalnst any �ablUqes. abllgatlons, cosls or e�enses (Including wllhout 1&nitaUon reasanable
adomeys' fees) actuaqy avrarded W a tMrd party as a restdi of such Claim by a court of appllcable Ju�ctlan or as a result of ICronos' settlement
of sudi a Clalm. In Ihe event lhal a flnal inJundion fs obhatned agalnst Custam�s use of the Servioo by reason of Infrlr�gemeM or
misappiopriadan oi such wpyrlght or palenl, or If In Kronos' opinlon, the Servlr,es are Ilkely lo beoome the suhfe� of a suc�saful dalm o! su�
In(ring�merrt or misappraprlatlon, I(ronos, at Kronos' optlon and e�q�ense, will use commerdally reasonable eMais ln (a) proc�ne far Customer tl�e
rfghl to corninue usfng the Servk�es as provlded In thls Section 0. (b) raplace or modNy the 3ervlces so that the Services become non-in(ringing
but remaln subslaMively simllar lo the afFected 5�vicec, and if nelther (a) or (b) I� commerdapy feaslWe, to (a) lerrnlnete the Servlces end the
iights granted hereur� after provlsbn ol a refund ta Customer ol the iulontMy Sarvtce Fees pald by Customer for the In6frgi� el�nents of the
Servlces ooverir� the pe�iad of thelr unavallablllry.
13.Z Krorws shall have no Ifablllty to Indemnify or defend Cuslomer lo lhe exlent the aileged Infringemenl fs based on: (a) a modificatlon of lhe
5ervlces by anyone other Ihan Krortos; (b) use af tha Servfces other than in acoordance wilh Wonos' doa�menlatlon (� such Senrice or as
authorized by Ihis Seclbn D; (c) use ot �e Servlcas In conJunctlon wlth any data, equlpment, service ar soMware not provfded by Kronos, where
Ihe Services wotAd not otherwlse Ilself be Irtlrtnging or the subJecl of the daim; or (d) use of Ihe Servioes by Cusbomer tNhe� than in accadanoe
with the term5 of th(s Sectl�on D. NotwfThstanding Ihe foregoing. wlih reyard b Inftingement claNns trased � sofiware created or provided by a
Ifcensor to Kronos ar S�plleis, Kronos' rnaxlm�an Oablllty will be lo assfgn to Custamer Kronos' or S�pller's recovery �iqhts wi� respeu�t tn s�h
&�fringement dalms, provided Ihat Krw�os or Kronos' SuppNer shaM use oommerdally reasorehle eRwts at Custom�s cost to esslst Customer In
seaking such recovery tram s�h Ikansor.
13.3 Ceislomer shall be respa�ulble and Ihable for all dama�s and cost of Kronos, fls suppMers and iheir oflfGere, dl�eclors and emplayees for aN
Clalms resultlng fram :(a) employment�elated dalms arising out of Cuslamers canffguraUon af Ihe Servlces; (b) Customefe modlflcatlon or
comb�atian nf the 5ervices wilh other smvices, software a eq�tlpmeM nof Axr�lshed by Kronos� Provided that sudt Gistomer modificatlon or
cambination Is Ihe rause ol such M�ner�! and wa5 not aufhoAxed by IUvnos; ar, (c) a dakn that fhe Cuslaner Content Infringea In arry manr�ar
any Inlellecfual property rlght of any ihl�d party, ar any of the Custamer Content contalns any materi� a iniortnalion thal Is obscene, deFamalary,
Ilbelous, or slanderous vblates any persan's iighl M pubAcily, privaey or personality, ar has otherv�{se caused or resulted In arry lort, �rJury,
damage ar harm tn arry other person.
13.4 The Indemnified Party(les) shaq provide written notica lo tl�e Indemnifying party prarnpUy aller recelving rmdce of such Clalm. If the defense
of such Clalm Is materially preJudlced 6y a delay In provfding auch noUce, the purported fndemnl(yfng party shail be relleved from providfng such
�demrMly to Ihe ezleM of Ihe delay's Impacl on the defense. 'I'he Ir�nr�fying party shaN have sde cenUol of the defen.se of any Indemnlfied
Clalm and all nepotlaUons for Its settlement or compromise, provided that such fndemnifying party shall not enter In10 any 5etdemerrt whkh
fmposes any obllgadons or restrictlons an the applicable Ir�ernnifled Partles wffhoul the p�lar writlen cans�t of Ihe oUwr pa�ty. The Indemnified
Parties shaR wop�ale fi�y, at tlte Indemnifying pattyrs request and expense, wifh the I�emni(ying party !n U�e defenoe, settlameM or
comp�omise of arry such actlan. The IrxlemnlAed party may retaln Ils own cansel at Its own expense, subJect ta Ihe Indemnifying party's rtghls
above.
14. LIMITATION OF LIABILffY
14.1 Except as specfflcally provlded In thls Sectton D, Kmrtos and ils suppllers w� no! be Ilable for a�y damages or In�uries caused 6y the use of
U�e Services ar by arry errors, delays, IMertuptlons In transmissfon, or fallures of fhe services.
14.2 Excepl (or Kronos' Indemnlficatlan oWigatioiu sel fa�th In section 13 above, tha lotal aggregale IIabIRry of Kronos or Kronos' auppNers to
�
a�stamer andfor any Milnd party fn c�nectlan wllh thls Sectlon D shall be Ilmited lo dlred damages proven by c�slomer, such di�eci damagea rwt
to exc.eed an amaunt equ� ro n,e latal �ac payments racelved by Kra,as ror tne servfces �n Irie lwelvB (1z) month p�iaa knmadlacey precedlrw
the date In whlrh such dakn arise9.
14.3 Except fa Kronos' (ndemNflcadan obllgatbns sel forth In eection 13 sbave, In no eveM shaN Kronos or Kronos' suppNers, lhelr reapective
aHiliales, servlce providers, a agenFs be Ilable lo wslamer or airy lNM party for any fnddenlal. spedal. Punitivve. consequenllal or other Indlred
d�nages or (ar arry lost w imputed pro6ta or revenues, losl dela ar �asl of p�oc+rement ai substllule servltes res�tlng hmn detays, non�iellva�es,
misdeliveries ar servlr�s Inlertupdan, however caused, arrsinp hom or relaled to tlie Services, regarc�ess of Ihe legal U�eory under aAildi such
IiaWliry Is asserted, whether breach of waRanty� �rr�Y�ncrnnlfl�kinn, i�rr��, ��s°��l C�b�aty am' a���G��d. ard wt�elher Nab�ry Is aaserled In
conlracl, lort w otherwlse� ar� regardless of wheth�r 'kw�ar�+a� c�¢ �up�sl#�r h�� �a�arrp �dI�G�N �V' ih� �oas�,I�PVPC� c�f any such IlabYlly� loss or damage.
i4.4 �xcept with respecl lo IlaNlityr artsing trom Kronas' gross negflgence or +Mllful mFSmnduct, Kranos d�SdaMS arry and all Ilablllty �dudirg
uithout Iimltatlon UabbHy related to a breach of data seturity and oonfidentlallty obflgdtlw�s, resuNing korn any extemally Inlroducecl Fwtmful
pragram (induding withoul IknNalf�on viruse9, IroJan horse9, and vwrms), Cuslamars eonlent or applicatlons. Ihird pa�ty unaufhorlxed acCess of
equlpme�4 SAE►S appicallons or systems, or macNne ertw.
23
EXHIBIT A
SERVICE LEVEL AGREEMENT(SLAj
Servlce Lsval Agroem�nt: The Servlcea, k� a productlon envknnmenl ar►d ea described In Ihe Stalemenl of Work (aka 5ervices Scope
Statement), ara provfded with the serv(ce levels destxlbed In Ihls Exhibtl A. SLAs are only applicable to productbn erniromner�s. SLAs will be
avallable upon Cuslomer's sigrreUre of Krorios' Go llvs Accepbnce Fortn for Cuslomer's �'oductlon environm�L
99.75Y. Appllcatton Avallablllty
Actual Applkatbn Ava{IablUty %_(Monthly Minutes (MM) mlrx� Total M1M1inules Nol AvaHable (TM)) mu�lplled by 100) and dfvided hy Montl�ly
NNrwtes (MM), bul nol Induding Exdud� Evenls
Servloe Credit CatculaUon: M Outage xAil be deemed to commence when the Appllrador�s are u�ravaileble to Cuslame► tn Custamers
producBon erwirormerrt hosled by Kronos and end wl� Kronos has r�fnred awaHa611Hy ol lhe Servlees Fallue �o meet Ihe 99.75°k Applicatbn
AvaNaNlity SLA, other than for reasons due to an Exduded Event, wIH entHle Ce�tomer W a cedit as (oMows:
'Qutaga' means the acwm�ated tlme, meawred In minutes, du�ing whlch (�stomer le unable lo acoess tha AppGcatlons for reaso�s olher than
an Ex�luded Evenl
"F�cclud�d EvaM" means arry event that res� In an Autage and Is wused 6y (a) Ihe ads or amisslwn of C�tomer, Its empbyees, aistnmers,
conlractors or agents; (b) the haNure or malfur�lfon oi equlpment appl�atlons a syslems r�ot ownad ar controlled hy Kronos, Indu�ng wllt�ut
limitatlon Cuslomer Conlent, fallures or malfunc0ons resufdnq from dra�b provlded by Custem�, arry Inconsistendes ar changes in Cu.stom�s
sourr.e envlronment, indudfng �ther InlenGonal or aCddented wrnectiona or �ectlor� to M�e emlronmen� (o) Forr.e MaJeute eveMs; (d)
scheduled or emeryency malntenance, alterdUon or ImplemenlaUan provlded during fhe ARalntenanc� Period ddined belw�r, (a) any suspenslon of
the S�vlces In a000rdance wllh li�e tertns of the Agreement to wt�ich lhls ExFdblt A Is at�ehed; (� Uie unevaflabUlly of requlred Customer
personnel, induding as a resuR of fallure to pravlde Kronos with aoarate, cirrenl contad InformaMon; or (g} using an Appllcadon in a memer
Inoons[stent wtfh Ihe prodcxt doetxnerHatlon for suclt Appllcatlon.
"Malntenenee Perlod" mea�s ached�ed malntenance pe�iods eslablished by Kronos to malntatn and updete lhe SerWcas, whan necessary,
Durfny these Malntenance Periods, Ihe Services are avallable to Kronas to peAortn periodic matnlenanca serWcas, wfii� Ir�cJude vltal sofMrare
updates, Kronos wiq use Its commer�i�y reasonable efforts �ring the Malntenance PeAOd ta make the 3ervicas avallab�e lo Cuslomer;
hanever, some changes will requre downUme. Kronas wfll provide nodce far planned dawntlme v� an emaq notice lo the prtmary Customer
confed at feast one day (n advanoe of any known downtlme ao planNng can be fadNtaled by Customer.
Cwre�tly scheduled MalMenante PeAod9 for the Servkas are:
Mar�ay Ihrough F�iday oa:oo aR, - as:oo arn �u.s. eastem ume)
Saturday and Sunday 12:00 am — 08:00 am (U, S, eastem tlme)
Mafntenance Perio� Include tliose malntenance perlods mutualty agreed upon by Custamer and Kronos.
"Monthly AAlnutea (MMr meana 1he total tlme, meas�ed In minules, oi a calendar moMh commendng at 12:00 am of 1hb fGst day ot such
plendar monlh and ending at 11:59 prn ot the lasl day of such calendar monlh.
?otal Nlnutas Not Available (7AA)" means the Wtal numb� of minules during Ihe calendar montti that Uie Services are unavailable as Ihe resull
of an OuFage.
Llmitatlons: Servfce Gedils wNI not be {xavided H: (a) Customer Is in hreach or detault under Ihe Agreement at Me dme the Outage oaurred; or
(h) the Outage resulte irom an Exduded EvenL Ii Kronos does not provfde the eppropAale Service Credit aa due heraunder, Cusromer must
request the Service Credit wllhln slxty (60) calendar days of Ihe conclusbn of the moMh In �ich the Servlce Credit acaves. Cuslomer vraives
any rlght to Servica Gedlts �t requesled wilhin U�is dme period. All perfonnance caladaUons and appllraWe Service Credl4s are hased on
Kronaa records and dala urdess faustomer can provlde I(rorws wifh dear and mmfndng evfdenoe to Nte oontrary.
'The Service Level Agreemerns In lhfs Exhlbil and the related 5ervice Credib. aPpIY on a per productlon ernlronment basls. For ihe avoldance of
doubt, Outages h► ane prodt�ffon envfrornnent may not be added lo Outages in arry olher producNo� errvironmertl for puiposes of calwlatlrig
Service Gedll�.
Cusbomer acknowledges ihat Kronos manages lis naM�ak trafflc fn paR on che basis of Customers utlllzaUon of Ihe Servloes and that changes in
such WAzaUon may Impact Kronos' abllily lo manage netwo�lc iraffic. Therefore, notwithstandlny arrythlnp e(se In the contrary, If Custamer
signlficanlly changes Ib u611zallon oi Ihe Servlces Ihan what Is aontracfed w11h Itronos and sudi cfmnge c►eales a matertal and adverxe fmpact on
the trafflc ba(ance o� the Kronos nelworlc, as reasonably delertnlned by Kronos, fhe pardas agree to oo-operate, In goad falth, to resdve �e Issue.
24
S�CTtON E
KRONOS WORKFORCE READ1f� - SOFfVNAftE AS A 8ERVICE (9AAS) TEFtM6 AHD CONOIT10N8
Cusiomer and Kronoa agres that the temn and aondiBotis sst foM h thls Sedbn E shall applyr to tl�e Kronos sollware appAcatbn programs er�d
rNated seMces and materiab (Induding sppUcehk documentaUon) and equfpment (N a�ry) specified an an Order Fortn fa WoAcface
Readq(colleciivety, ths "Seroices'�. The Sarvkes dascrf6ed on an Order Fomt sF�aY be dsihrered by rrroana ot Customer's permiHed aceess lo the
password proteded wstomer area of a Kronoa websile.
1. TERAA
1.1 The Services shaN be deemed to start on the ea�1(ar of: a) nlnety (90) days from Krono�' receipt ai the relevant Order Fartn; or, b) the date
Customer Is aulho�lzad ta °go Ilve' wUh the Servicee fa produdlon purpoaea, (lhe "Start Date�, and shall w�Nnue indafinilely on a mur�lMlo-
monlh baals untU ferminsted In aaordance with Ihe provlsfons hereof (lhe 'Tsim'). Cuatomer acknowledges that ezecuUon of sepprete thlyd party
agre��ti�nk� ���ry Y�e requNir+t�Y tls� or�rsrr �Ga�r ���t�r C� "��s Wi�" r�r ��l'eln �1-a�a f�a��rur�� ar fu�dadm�ti�„ I�wlu�id�a� 1,�� M��knr� �rrvluda q"'A4�dat�n
Featur��"�, ��p�rpi�"d�d by Krcrnm� ran �r �rd�r Fmr�rr
�.2 +Gu�Garn�a rr��+ i�rr�rMl��r�� rh� �nrir.�� �m kh� A�rer�r�rsnm d`�wr c+rarw^��r1�tr'�wc� ��rw ntd�r9y �3�1� �sy� p�ioe �rri�t�drv rua�a.
1.] �I�N�dr p�r�y �� sus�rw! �w ���aar�d ti�r� �a�i�� rc�r tNw� F�a��rnrrn� up�sn � m���i�l b�'�rw� �( �fiw� R�qr+�rs�� by E1as� ott�er ��i�y Yt e��
braach Is not curod wfthln fifleen (15j days after rocelpt of wrltten nol�ad, '��++ri���t���rg �I� tacep���+�, k4r�sn�s ra�y ��aspes�r� c�� ��rmin�4� ��+a
Servkae ar the Agre9meM knmedlately upon noUce In the event ol any Customer breach of Sectfons 3(Llcense to Use), 4(Axeplable Uss), or
Sectbn A.4 (Conffdentlal IMarmation), balow,
1,4 In the event that e�Mt party baeomea Ir�solvent, makes a general assigranent for the benefd of credilors, is adJudicatad a bankrupt or
insolvent, commences a cane under applfcabb bankruptcy laws, fibs a petltbn seeking roorganlzatlon, Ihe othar party may request adequate
assurances of futuro perfortnance. FeHure lo canply wkh such request wilhln ten (10) days of delivery of the request shall enGGa lhe nsquestlnp
party E� �erondra�1'� 17� ,�t��ra! Nmr�t�Itl�k��y ug���s u��ktrAn notice to the othsr.
1.6 I� 1�ar ��rr�r+t�nk I� t�m'blra�l�d f�r �ny r��rn,
{a) CusR�dr �h�I� p�y l4r�r��u �r�Frin thlr�y (�C?� d� ��1 fees aca�ad for the Services prlar to Ohe d�� at l��aqrr�t��, pm�rld�+� khwra� if Custaner
tertnf�tira�� K�an,o� far r�n�CV�4�N �r��h �f thm ,l��nwa��4k., Kronos shall be rasponslble to refund �� Guat�r �arraa�awt# prer.p�eu�f �rwl� fees, H any;
(b) Cuslomers rl�ht to acoass end usa the Services shall be rovoked and be of no furth0r tw:� �t crP%rcl;
(c) Wilhln frfleen (15) days of IerminaUon Cuslomer w� rabkve Ct�stome�a hlstarlcal data In ���rd�r� �rri�h �u'ev%rro9y �ze��tl��lshed �y���s �c�e�
procedu►ea and appl�able etete and Federal laws. After auch tlme penod, Kronos ahaN br�sr� na ��tta��' �ab�ig�N9�n �� �t� �r��s� qn+�� �v�pN��
Custorr�ers hlstorical dah and may delale �ame. If Custamer requires additbnal dela c�r��a�i��4� s�riicr;� fr� �r�srwcsti�n af�r�� �r�� �rw�,y &�
eantracted from Kronos at Kronos' fhen publlshed retea.
�d} �ra�latim�dr �gro�e� lo thiely relum all Kronos-provlded r»�0�r�i� rdN���d 1�p Che ��rtirNc�� k� �ar�aa� �� �u�l�r��s expense ar, altematively, uPon
pr�+�^ �wr�t9�ra ����I aF Kronos, qrovlde Kmnas wHh an o�i�r:�r'� �e�EPPk�is� c�i �k�e� ri�slar�Y�� th�� �ncM
Q�r� �fl p�ravf��aroa� 4n lNwe Agreamenl, whkh by lhelr nalure a�e �rwl�sr�zd tl�r s�un�rYv�r l�rrrwlnskk�n, �Mw�1� �a r�rvivd.
2. FEES AND PAYMENT
2.1 In aonslderatlon of the delivery of the Servk:ss, Customar shall pay Kronoe lho Selup Fees, the Manlhly Service Pees and any add'Rfonal ons
t�r►e, ael-up or reeurring faes, aA as defined on the OMer Fam. All fees psyable for the Service� ShaA be sent to the sddresa apecified on the
Kronos Invok.e, Unbss otftenHfae Indirzited on an Order Fortn, paymerd tertns far ell ilems except lho Setup Feas shaN be net upon rocelpl of
Invoice, Except es axp�as�y eel forth Irt lhls 5edion E, a!I amounq pald to Kronoa aro noMroWndable.
2.2 The 5elup Feas ahaN be Involcad upon axeculbn of the Order and ahall be due nal 30 daye following dete of Invofce, Cuatomer
�ckr��M;�a��� lh�1 �kup C�+�� m�y i'� �u�c�rar� ip �'u�tasr��r tay thNrd ����rn for Add-an Features. Monlhty Servlce lees shaA be based on monlhly
p�rkad^� lh��t %�es�!Hn �� 4h�r �1��! C��d�z �'avwtNtila+ S�rvlce �'��� ah�� In�hud� f�� �rsr Equlpmertt rontal, H any, as desaibed in Sectlon 8 below.
M�iP11y �e�r�ri� �"e�z� i�ar ��rvl+�� ��c1�d ar� +�m �dC�r� tk�� "I ��" s��p �f � glv��b am�rr�N� wiB be chergod for that full monthly perlod and each monthly
pe�d �� ih�d T�srm tF�re�!R�r� I���Url'y 5��nr� �"�� ���° Sarvd�� �d�l� a��r Iha '4��" dAY of � given month wlA begin lo eccrue as of the 1a day ot
l��r f�aNlaw+ring man�h �nd +,w�ll 6�e �!a�ry��d� far ��h arr�a�1�Vy P��ir�d �r� tlne i�m'ror lh�r��fter. Monlhly Servke Fees shall be Irnnk:ed prompdy folbwinq
lkve nrrd a� tl�s c:�R�raet�r ra�pn�lh pr� whW� kh� �w+lonUwl� ��ra�r���w �ra+os ara�¢� �ccrerrrsi. Kronoa wMt manNar Customere "Usage' of the Servkxa (as
dsfined belowj in order to calwlate the Ueage poRion of the Monthly Sarvlce Fees to be chargad. Usage ot the Servlcae, dependhg on
�pp�l#�k�� ���lur��» c.r�a�rro�rrl�, �ror �arvi�. �he9M, ta� pri�dk ��if'r�l on the Order Form either on a: (a) per moMh basfa; (b) Per ecthro
errupf�y� (Vz�gelr�'A��r� ��pNdy�"� p�� r�rt�r�th a��� b��l�: �ar� (�? Fa�r �z�n�aciNcazr ����G d�r.p.: �e�y �1am�r�t�. ��r pr�ra���a �f ttta J4gr�e�p��nq,
�� �rrwp�yee �t��il k�m d d �m �tNv� �r�r e �wrWn� �rwY '�!PPN&�abl� �rI�Y9n� ��rd�cp �P thc�!��h dh� �drvN�; {I) C� hme� k�e�n �r�i�r�c1 f��
�cs��r e�ea�laye�".' iGi� r���d� ha+� b�rm�p l���d �d� ��� ern�l�y�er �r t�rd ,�a��n�� �f pr�a��R��g p�yr�all; �dli) t��rrds Ih��� ��t d�r�M�d� xdr ��a�
xrmp8t�ye�r vwe�Falor srw im}rcartP�aqa�� pa��, (9r+,) �aa�h ��alta�a h�� �;�t�aetN k�ra� �aru�ca�n r�,�rdd��s �r9 tM� p�&rya�� �v} �rws�iti� C9rm��r h�� �r��
a �cza� ��r�E► ���y�e« 4'�� ��m��u �era�crur�tw �p�6'n�� h�a ts�era� p�awrtned far or on sueh employee� or� (vi� such employee has been markad
as en 'AcUve' staU�a durinp the period.
2.J Cusloma aprees thal except in those dreunster�cea In which Cuatomer is entRled ta irnoke Ihe lerminallon for cause provlslon sel lorth in
Sedfon 1.3 above. In considarallon of Kronos' delivery ol the Servkes on a variebla fee basls, Customer agrees to pay Kronos each month durlr�p
lhe Tertn In which charges acenie no fess than Ihe minknum manthly fees ('7iAlnlmum Monthty Feea') as IdenlMied on the Order Form, The
Minlmum Monthly Fee� ahall be ca�ulated by Kronos based on Cusl�rner� aMldpeted monthly Usage o� the Servlaas plus �qulpmeM rental
fees, If eny. In the evenl thet Custamer does not reach the aMfapatad Usaye upon whid► lhe Mlnimum MoMhly Feea was basad for any glven
month du�ing the Tartn, Cualomer shaH remaln rasponsibb (or paying fha Mfnimum Monthly Fees tor thet manth. II an Order Form or the
Agreement k suspended by Kmnos for non-payment or olherwise lertninalad by Krona far ceuse, Cualanmr shall ranaln Nable to pey lhe
applicabla Minlmum Nionlhly Feea up to and Indudlny fhe laat day oi tha montfi M which tha eltxtive date of leRnlnatbn occura,
24 H any amount owing under thh ar any other agreemetU for Serviaa Is 30 or more deys averdue, Kronoe may, wkhoul IImIUng Rs aTher rights
and remedka, accelerale unpafd Fee o6Npedons under such agreernenls ao thst aU such oWfgpUora beeame Immedfately due and payable, And
suapend Servicea untll euc� emounls are pald In fup. Kronoa w� provlde at leest 7 days' prior rtollae lhel Custamers eccvunt is averdue before
suspanding Servicea.
2.5 Dekted IMentfonalry.
2S
3. UCENSE T� USE
3.1' �uh9��t �� �he CeRrn� �n�cl crr��r�4��crrr� �e!' �h�C� �a�krr� �� I�n�� tl��r�N�� �r�c�V� �uati+��r��e da�r�rt� kk� %r� e d'E���Yk�, r��rr�c,a��r„ �r¢r�w�xt�usive,
nan•C��n���r,a4�l�, rw�n•a��I�n�B�h� xi�ae�ar� ta �as� fa�a qrrelrr��1 burl�^w��� �sur�nrs�s manNy� �} �he M14rdirti�a� �gs�tl��t��a�'�) �� r�lq�maN ��anrVc�� dr��ludlnq
a�apV�p:bl� �dnai�� d�c��dksrr d�arrmr�rk�ia�c ��c! 1r�drrl�rop rra�der�rhw (th�a °C1��rat�rrla��"); ���, �a� �ur^� 4�cnka�rd��d lknNrtN p�uriy �a�iw�r�w, librarb�,
ar ��1���� �aa'rpqr���q�, �rhdch ps�Nq�hr�t� �pai�n yhn �atv�a�. "��e ��I� eorKeln proprletary trade secrel lechnology of ICro�as. Unauthorized
us� srrdN�m ca�yYnp a� �u� �ervlca� �r� pr�h��er� tay N��r, Gn�l�d'-lu� UniR�d �lates and forofgn copyright law. Customer mey use the soRware
Included In tha Servlce9 In obJed iomn �rnN�, �r�d �MaM n�� �mtis��r�e �pik, dfsaasemble or olherwlse conve�t such eoflware Inlo uncomplled
w uaassambled code. Cualomor ��rarr �� �aNrd �ar�m� U�at fi'� Il�mr�� lo use the Servkee Is IlmRed based upon aulhorfzsd Ueage and the
��^r�r�on1l rn� the �An�rkh�y �nrdi� �� la N�m p�k� �y C�r�k�n�. Cus��sr �a�ro� tr� u� arulp Ch�� n��u�m ewndf��r ���� ����r�l +�r� �h� �rd�r
��at're, ���kaom�aR ��e� rr�^k l�v �� �ny ca1�O�r ra�adr��s a�^ de�lur�.s �rt�l��s �u�hc��c ��� INcr�ror�d �r �d!d�r�n�i nr��du�a �r Nes�ture�. C�rs�raa�a�r
��y �r�C ��N�!n�a �rr ��rllad'�Ic»�r��� Cha ��+rud��, c�� r���rwwds�r p;�rrraft �� r�f k�^ua Sdrwi� �d��Na��dirtiq �kra��ro�r�ng v�^ �tu�ark9ra� aw�� by �nr� �fi�r�t p�tit�r.
�u�larn�r �r7�y �aa� #�r�awhd� �rwa�e bwr��� �e r�l���r d�� , s� ��rviV�r� th�� m�9�+� �a�� �� �h� S��vNt� w�k�a�+ut MN� �a�ar��a pwi�ar �«ci��a�r
�c�rr�a��i �f Mr�ns. I�rr 18�r��, r�hk„ ar I�rCeraa� � auny �rra�a� i�a��rrn�rk, tr� n�r��t, �r s��c� m�rk, ur N�r� a� N�a�an�' di�na�r�^� r�r 1hird �a�rtiy
suppfieta ("SuppNers'�, � grantad hereunder.
3.2 Cuslomer may authorize Il9 thlyd party contredwa and consultanls to acceas lhe Servicea on an ae �►eaded basls, provMed Customer, a)
abides by its obllgatlons io protec! confidenllel InformaGon; b) remalns rsspona�le }or en auch thlrA perty usege and aamp�ance wHh this Sectlon
E of this AUaehmsn� and e) does not provide such acceaa to a�efNor of Kronos who provldes workforce manayemeM snrvioes.
�.3 t�u�Ra�t' a�pr��� �ra� ��a�a �� �Fm�� �ra�p�� r��ul�r� c�rwr�a��l�t� a�f p��l rNght� t�Na arad 6�4��C br� 1h� 5+�rrrd�� a�N rc�Crn�'�M �r� �^ca'4�a�l�e� �y
��a�r�ipN�t �rr� �4k�sa� ��aNM�dual p�r�a��tty rd�iMk�, �r�r9 k�rpi, aEfi�r �h�r� 1P�ra �xpa�� INC�r� �r�rstr�d fr�s�r��w, C'c+aC�rcaer �h�ll n�R �biaivr curc��im �em,y
rFglti� ��r r�r�Srlp Irr�emal tu ttrvd ��raica�� aa� ��uy+ ���t�cN InN�N�c���9 p�rs��ly rYq1�1� 4tla+�r�4ia. �u�turr�dr ��re�rxs t� �ara�4y °�wcih ��b �ro��^ri�h�
�an�� �zt��r ��rCt��e�tu�l �r�p�rky ti�Nak� nz�t'�� c�ro��t�l�s�d r�n mr �r� eny dn�auins���ran ��k�4�ed nr ��:eras��wd by ��t�raair�r 4hr�roa��hr Cho �rv��.
3.4 Kronos wIM make updates end upyradea lo the Servlcea (tools, uHNNes, knprovemeMs, thlrt paAy appllcstlons, general enhanaments)
avaitahb lo Cuat�ner at no charge as they are robesed yenerally to its cualomers. Custamer egrees to roceive lhase updates suWmatlply as
parl of lhe Servlces. Kronos aEso may oHer new producls endJor servlcae lo Cuslomer at an addklonal tharge. Customer shall have Ihe optbn of
purchasing such new producls andlor servlees under a eaparate Order Fortn.
3.8 Kronos reservea 1�re rY�ta41� ������ crr dPs�wnlN�u� kta� ���rd'�„ dn wk�ola or In part, Including hut not Umited lo, the IMemat based servlces,
lechnical support optd�r��„ ��atl �rkh�ar ��rvi�•r�N�t� perfJ�d��. Cu¢tav�r"� condnued use af lhe 5ervices afler Kronos posts or nthervvise notifies
Customer o( any charw�� 4n�1k�t�� Ga��t�rwroer'� �g eaC ta Ch�z�e �r�ngas.
4. ACCEPTABLE USE
4.1 Cuatomer shall take all �easonable ateps lo enauro lhat na unaulhorized persons have access to the Servlaa9, and lo ensure lhat no parsuns
authorixed to have euch aaxss shell leke arry adbn thsR would ba in vlolatbn allhis Sadlon E.
A.2 Cuslanar repnssents and warrants to Kronos tliet Custaner hes the rlght lo publlsh and discloae Cualomers data and olher content
("Cust�rro�a!� ��n��rat� �n ��nr�d�i�rr� wlth lhe Services, Customer representa and warranb to Kronos lhat tNe Customer Canlent wlll not (a)
iniringe �rr rrl�la�e �ny �hlrc���rMy ri�hl, Induding (but nat NmNed to) intelkdual properiy, priva�r, or pubU�cKy rlghts; (b) be abusivs, profane, or
oFlensnv� t� � r�a�x�rvakrb� p�r��n; �+r, (c) ba heteful orthrcatenfnp.
4.3 C�lamer will not (a) use, or alluw Ihe use of, the Servkes or Cuslomer Co�ttent in contravenpon of gml federal, stale, lacal, forelgn or other
a�pYi�l� N�au� �rt �9� a�r w�g�P�;kN��a� cat v�u���ar� �r �drnN�a&etr�thr� �rrge�k����€arr�, �kr� Bntr��rc� RrA1aa R� ���rl� ��ry u�na� a� �[�rer ��e a�r
ro�46av�u Ir�t�r�d�1 k�w d6�rupti �r d��q� t�wn S�rv�rta�, a� ���r„ �B�rr�eaqd, �9dl�t�, ���,rP�vr� aar o��rt� #���ra�k�a�s �ka�ut Bh�+ ��rYrl�r� �w k� use�; ��)
�xce��du��r �avdrf���! Nhe Knusna� sy��aw�� �r��eaN' 1c� pravi� �h�'�arvira��; C�l P��a�mr en� a��ur�ly Irert��i4y r�a?�wrr, �r��Cr�ti�n 4dc�k, l�sr�1 lest, d�nlal
�� s�srwir�a �crruNa�bKan �rr wa��r�r�a�aNYt� s�n, Qe,? u��e �ny C�a�l d�aV�r�ad ��r aukc�n�ki�c�tl� �rnaa9�rk� th� ��I�r�,s ��w �wr+mr�n t��rr ��.�., r�rt�aE��; a�r, (�,)
otheiwise act in s haudulent, malicious w neglfpenl manner when usbg the Services,
6. CONNECTIVITY AND ACCESS
5.7 Cualomer acknowledges that It shap {a} � r+�:�pr�rra�Nwl� t�r a�w�i��„ p�y?N�g ��+r, and malMaining connectivity lo the Senrices (fncludlnp any
and eil releted herdware, software, Ihlyd panly^ ��rwrNae� a�rd r�lat�d aa�pu�pm�ml �t�d componenLs); (h) provide Kronaa and its rcpresanta0ves
with such phyaical or remate acce�.+ to Cusla��d�� r�a�r'tip�k�r �n�P �raC�wrsaak +�asr�lr��t�tent as Kronos deeme reasonably necesaary In order for
�ra!naaz ��r p�c��a�rn ul� �b���Gd�ns u���r tfib 5ection E oi thfe AgreamenL Kronos ia heroby (I) 9rented access ta sach Cuslamer date to perform
FC� �aV�IIg�Ci�ra� ��d-�da� lhi� ��tio�r � aP Chia Agreement end (U) euthorfzed to audk fhe number o( Adive Employee cour� or othar transaGlons
tta�� p�v� ac��arr�+d tr� rr���re�ru� VJ��,� ;(Ilq meke all neceeaary arranpemenls as may be requlred to provlde such physlcal access to
Customers canpeder and neMrorlc envlrorunent H neceaaary for Kronoa to peAorm ks abligatlwu under thfs Secfbn E oi lhl� AUaclunent.
�,� �ra�p�a� sta��' be iu�y ��n�,�ar�otl�rle ��kP ��� r�a�uNr��eMs imposed by law, rub, repulaUon w ermlract In order lor Kronoa lo deliver the
5era�e� g�u�:u�,r�t 9p Mtua ti�rtrns o[ t�O9a �+�a� '� �rf khC� �r en4 Cualomer shall pravide 30 wbndsr dey� advence wriften notice lo Kronoa
q� �r�y ��r��e, �s�dCPi�Cic�, ra� r��w�qM�m�dVar� a? �np�n��t� or elemeMe af the Cuslamers compuler and network emironmenf which may, In
�ny^ tr��nru�r, euFt�r�� �u��tars��r°� a�r��.� ksr t�re ��ar�{�.
6. SUPPORT
a) ImplementaGon. Kmnas will configure the Servicas ullllzing scheduled rcmofe resourcea. SoRwero moduie canflguralion wlp be based
on inlortnallon and work Nows ablainad imm Custamer during the dtscavery portlon oi tha hnplementatlon. Custaner shaU provlde
Krono6 with nacessery conflguratlon-telated infarmalion In a timay manner to ensure that mutually agreed Impl�entaUon schedules
ars met. Kronas and Cu�tomers knplemenladon rosponslbilHles are deacrihed more speciflcsNy fn the Servlces Implementatbn
Guldellne sel forlh
aL hHa llwww kronos com�oroducts/workforce-readvlimolemeMalbn�aufdlines asox .In (he event of Incansistencfes hetween the
Servkes Implemerrialion Guldeline and this Agreement, lhe Agreement shap provaU.
26
pepM Exchange Serviees lar Equlpmen� As nceded, Kronae wIU aend a replacamertt for Equ¢nnent renlad (in accordanca with
Sedfon B Defow) on an advance eaohange basle by next-busMess-day de8vmry, when ovallable. When Cuetomer roeelves replacement
��u�p�ra�n�, �Na�k��► ��wa�l r�t�r� Rh�r dei' � u�i� lo t�r�a�a V'�ar r�sp�Cr, �q�eYp�nn�iat �uppat elso Indudes Customer aCCess to
�q��r�( ��arr�r p��t:�.� wf� tM�r N��avrrrazw ���u�mer O�+a��N.
�t�r�tl��rd �uppw�a�Y. Kr�� wVlq prcrv�w te�k��ah� aup�er,r� �,�Md q�.�, �� �:CI� p�.m., I�I Urns� Monday — Frlday. Cuet�ero also shall ba
pr�vki�c0 �e �p�b�i�r 1a I� q�k�n� �n�Br� vde 9Bw� Kr�a �t��1s�n,�r �"�rM��,
Educalbnal Meterials end Conleni. Gustomer wpl have eae�� tc� �qrQ�l� ���d��l maleriels and content (tha "Educatbnal Carrtent7
withln the Servlcea. Cuatomer recognizes and eproes thAt the Eduador►al Ca�ent Is wpyrighled by Kranas, Cuslomer Is pertndted lo
maks coples of the EducaUonal �s�r�l+�nt �rr�kdQd I�t ;p�tf V�ti solely tor Customer� kitemal training purpose� and rt►ay nol dlsclose
such Educedonal Conteirt to eny Nhi� �a�r� �amh� �h�� �ua�d�nrs employaee, Cuatanar may nol edN, modHy, revlse, eme»d, changm,
arier, customfze or vary the Edu��rsrwai' �an�t�nt w�l�a�tt kl�� wrNteA consent of Kronos, provided lhat Cuslamer may downbad and
modity coMents of Trafning Kfla soley far Customers inlemal use.
7. CUSTOMER CONTENT
Cuslomer shall awn aA Custaner Content and posls or othar inpub iMo fhe SeMcea by Customer or olhers etiing on 6ehaH of or lhrough
Custamer, Inc�ding but not Ilmiled to I�(omtetion, dela (such as payroll d�la�, ��kNart 16e�we, �rrrd Fw�ur� +a,�ari��cNy, I�agcrs« t��, cr�u�drtu�1!i� N���4i�
(e.g. graphks, audlo and video fdas), campllatfans or any od� cor�tent ���r�N asr pr�d�N f,M���h th� S+�rv�. '��mnsa� ��t1,g� ttaati �II
such CustanerConterrt fs daemed to be lhe ConikJentlal Infortnetfon of �u��a�m�r„ ��w�a�E��cii�p thrs irar�gca�rr�, �aa�i��hr+qran�w N�ttan�
p��r�n��fr�n 1� �tirnkr4rr� Cu�t��� ��r��sda� daiw !��k� 1I�t ra�+�tk��r Csud��vn+dr� Nra � r�a,am��a� k�t +�es naq ki�rrrd�"y i�a� ��nla�rrr�� rar �n,y i�ua�hrtdsr�� In
r�,rd�K I,� �dv�lu��� �d irre��a��aw+� �N� �nr�,�� FGr�acrar�; oH�r� �ra ca�i�r�. I+� addHbn. Kronos may, but ahall have no obGqaUon tn, monHor
�rasi�arnu�r ca�aC�trcrt I��sm ��rrce in �r� yma+�n�ura! �rn�wll�� �rikhs thNe ��� E and appUcable lew.
B. EQUIPbIENT RENTAL
If Customer purchasas or rcnls ihna dor.ks or other equfpmeM from Kronos, a dascription ot such Equlpment (modal end quanNty) and the
applkable prlcinp shall be �ted on the Order Form (the'Equlpment'), De�very lerma for the Equlpment are FOB ahlppfng po1n1, prepey and add.
Customer ahap bear ell �tak oI loss or damaga whlle lhe Equlprt►eM fs in transk to Cuslomer.
B.1 The fallo�Mng addttlonal tarms apply only {f Customer renls Equbmanl from Kronos:
a) Renlal 7artn ar►d Warranty Pe�iod. 1'he tertn of the Equ'�prraenq r�A�d�al �md' N�u� "'kN�rtanty �e��rad' ��ar �u�h �qaadp�ss��'t e��� ru�u
wtertninouely wilh Ihe 7erm of the other Servlces.
h) Inauranc�. Custamer shall Inaure Ihe Equipment for an amaun9 �quaN to R�r� r�spk�r�c�� value �ti �� �quipnry�r�r4 f�r Irc� r�r cl�rnaq� by
fire, theR, and all normal extended coverage at ap times. Na q���, �1»e�k a�' +ti�am�� a��r shipm�ruR �t'ilaaa ��u�po�a�i t� �u�1+�r ah,a�
relisve Cuatomer fian Hs abligallans under thla Sectbn E.
c) Locatlon/ReplacemeM. Customer shad not make any alteradons or remave the Equipmenl hom the place of origlnal installaUon without
Kronas' prior written consenl Kronos al�eM have tha right tn enter Cuslomere premlaes to Insped the Equlpmerd d�riny nomial
buslness houn. Kronoa reservss the right, at ris sole disaedon and et no addkbnat cost to Customer, lo replaco any Equipmenl with
newer or aqemaQve lechnobyy Equlpmont ai long as Ihe replacement Equlpmant al leasl provWes the same level of functbnaliry as
lhet befng roplaced.
d) ��wn�ar�hip. f�tl �qu�prr�rok airall �emaln lhe p��p�r�y �� �rwarw��, P�I �q�alpmeM b, end at all limea sh�VN tmm�in, �ep�r�� bt�°n� �rC
praws��ar�� ptnparty, n�a�khat��ding thelr attac�sn�rn�� R�ti �r��r �qa�P�nn�arl sp� real ProPa�{Y. Customer shaN n�r! �al'C aw' �akhq�swi�� �aa�arm�r
Rh� �qw��r�[. �a�stc��r sh�ll fumish any a��rancam�, wra^itd�n �r �a��se� roasonably reQuested by kC'r�� �� gq�+r� �'wpl ��ra�t �a dN�
Inlenl of [ertns af lhls paregraph (d).
�) �quN�na�r�t 5u�pp�t1. Ka�tia� �h�� pr�rkiew �a ��l�a� t�am �!qui�w^n��� �up��� s�rarice� +��°i�rea! An ��ctip�rr 6 mtaoar�, "�"�r� �rasl �af �u�h
sa��+r1 s�rvi� �h�Nl �� Ync�u�i Nn ah�r �c�rrthly ��rwl�� ��au,
Rebu��w �3f �qul'paraesr�k� kY�rY l�r+r�i�a��fr�n �rC th�tr P��ernard or 1t�w ��NN�adskt 1�rd�r �a�, ��a�¢�ne�r ����� �u�4 �ca�las�wa�� �qaN di�rsnr�ra�. cr�t'e
�� rw��urrr k��a ���alpr��nt E��r K�pnta� wvitlaln khfr�y� C�f�) s��yr� ai s�ur���aer'� mxpwn��. �quN��rti�rak"+��I � rmM1ur�ro�rd Ta �ir�wwt�a� la� tF�a� a�rMtt� �aaxalti�as�r a�
and when rocah►ed, reaaaneble wear end lear axcopted. If Cualamer ?�IA� I� w�ivan �cyul��rwk a^1k9�Pr� t�ts tbr�� p�Crrk�cl, Krer�rr�� shmll I�wwr¢�9�w
Customer for the lhen Ihf prke of the Equlpment. Retum Of Equlpment. Upon tetminaUon af the Order Form, Cuat� agrees thet Cuatomer
sha� dbco�nect, crate and rotum Me Equlpme�t to Kronos withfn thhly (30) days at Customere expensa. EqutpmeM wlll be retumed to Kronos In
lhe same conditlon as and whe� ieceMsd, reasonabte wear and teer eKCepted. I� Customer falb ta rotum EqulpmeM wilhk► ihb thr�e pa�iod,
Kronoa sheB Invaloe Cuslwner for Ihe lhan Ifsl prke oI the Equlpmer�t,
8.2 The fo�owing additional larms apply only H Custane� purchases Equfpment irom Kronoe:
�rr�r��Mkp and Uti��rra�t� �'a�rb�d. T"ikP� ��a tFr� ��r�i�rw��# �h�l� �r�s� �� ���R�ro-ro�r u�n d!elitir�ry I�r Rlt�a cartler (FOB — Shl�ping Polnt,
l�r�p�y �nd �d�. TFua ""�Pp:r��r�� F��r�ad" f�� kN�e �qu9�r�r�i �h��ll b+� tar � p+ari�wdi �+d` rm�rly+ (�� r�,��� fr�nr such dellvery.
�qudp�rca�mr�� �up;a�rtt. Y(rs�nsr� ��b praa�d� %a �er�ta��r Ikra ��Pa�Nprmr�n� �u�apYaw� �!�a�NN�� ������r�� I� Sedlon 6 above H purchesed
�p��rat��y hy �u�C�rt�r p� ��rdk�a��cd ara t�hd �p�hl� l�rd�a 1°o�w, �lf paarch�std, �r��ndy�rn�rrt �rt�p�ri servkea shall cortvnence upon
e�iroUon oI lhe Warranty Periad.
9. S�ItVICE L.EVEL AGREEMEHT
h��as�w�r� �f��ll �'a,l, ��av�d� b�eE� ��p�ro�'i tzar �I�e ��rwfi�� al aa� �1'da��n�l c�qa��r„ �b� � �rna��R�a�y td��r�rw��al� �fCra� t� ��a�k� the ae�rV���s
���dR�'�� '�� �+�m��z � d���, 7 ���� � w�k, ���r�aR ��; i�� p��rr�d �+ar�ktlrru+� (w�rr�n Bi �halG q,hr� at ���� � haur4 �tdti� �#�, ltl�� �rvi�� �r�d aG��tl
��h��u�e tc� !h� ���cah prr;�c�k��� dkr�irw� � a,w��rk�rod han�r� kc�a ���Q P.rn �a�4ay �� 9�Ciq a,rn, t��wd�y, ���ti� liroxe�„ �r �YI� �r�y �urr�valtl�b�ty
�u�od �y c�r�r�rrMSakenc�rs ta�ay�nr� �{��a�` ��a�n���p c�ra�r�l, Ir�c�r.�dlYn�� �rdM�r��k N9rrti���n, �� afi g�ad, �� �� q�v�rnrrp�nt, ��wda, fdr�,
aa�CE�rr�����, �iv� urawmaC„ ��ta aS Q�sr��, s����r� d� �har d�bcar p�l�an� Qa�k�s+�r th�r� i�trs� Invv�kw9r�p 14rrar+�s� �rrwp&����, Nn��tra�� s�r�Nc,�m p�^rav�ar
���lur+�� �r c�epa�ri, a�r d4f�6�P �� �arvq� ��G��, �n�f (diiy pr�Wd� se�ui�d I�a acc0idanee with eppNcabla lawa and yovemment rrgulatbns..
10. LIMITEO WARRANTY; DISCLAIMERS OF WARRANTY
10.1 Kronos reprosents and warraMs that the Servkxs, under normal aperadon aa apecYflad In lhe Qocumerrtedon and when used es euthorized
hereln, wiN perfortn substanUally In aceardance wlth tl� Daaxr►enlatbn dudng the 7ertn.
10.2 Kronoa' obllgatlon and C�tomer9 mmedy fa erry broach of the ebove warranty Is 9mited lo Kronoe' rea�onabb canmerdal eHorts to
correct the non-tanfortning Serviars at no addNbnal charqe to Customer. In d�e event lhat Kronos Is una6le lo coRed deflciencies In lhe
2T
Servlcee, aRsr uslnp its cartxnerda�y roesonabla eMorb ta do 90, Custorrisr ehap be enfldM lo tamUnate the then romahilnp term of the Order
Form for causa In oceadanw with Secdon 1 above ss Customere remedy, Kronas' abilgsdona hereundar for breach of warrantyr are condklonad
upon Cuetort►sr nodfyfnp Kronoe of the malerfal breach in writlng, end provldlrtg Kronoa with aufliclenl evidence of sunh nan-cordwmilyr Ic enabb
Kronoa to reproduce endlor verify ths spmn.
� 0,1 Kronos warrarrts lhat aH equlpmenl shea be frae hom delects In materiab and workmanshlp du�ing Ihs warranty period aa desc,�ibad In
artlde 8 above. In the everri of e broach ot thle wartanty, cuslamers exdusive remedy sheN be Krorroa' repalr ar replaeemerrt of the delkhnt
equlpme�d, at Kronoa' optla�, providsd that a+ntomere use, Installatlan and melntenance thermo! have toniormed b the published spadfkedons
for sueh equlpmen� This warrenty ls extendad to eustomer only and ehall nat appy lo any equipmeM (or parts thereof) In the event ot:
a� damage, defeds or maNunctiona rosuNing Mom misuse, aa�dent, rrogbd tampering, (Including modHicatlon or replacertient of arry
Kranos compcments on arry boards supplied with the Equfpment}, unusual physical ar alectricai eUeas or cauaes ather lhan nortnal and
Inlended use;
b) falluro o( Gustomer to provlde aad mafntain a auitable fnstallati�on envi�c�unent, aa epecified In the puDlished speufkaUons (or sueh
Equlpmenl; or
o) malfurx:tfore resulUng ftom lhe uae of badges or supplbs not approved by Kronos,
EXCEPT A5 WARRAN'I£p IN TH{S SECTION 10, KRONOS HEREBY DISCLAIM3 ALL WARRANTIES, CONDITIONS, GUARANTlES AND
REPRES�NTA71pN5 RELATING TO THE SERVICES, EXPaESS ANa IbtPLIED. ORAL OR IN WRITIN(3, INCLUDING 7HE IMPLIEQ
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TfRE AND NON•INFRINGEINENT, AND WHETHER QR
NOT ARISING THROUGH A COURSE OF DEALING, THE SER1/ICES ARE NOT GUARANTEEQ TO BE ERROR-FREE OR
UNINTERRUPTED, EXCEPT AS SPECtFICALLY PROVIOED IN THIS AGREEMENT, KRON05 MAKES NO WARRANTIES OR
REPRE3ENTATIONS CONCERNING THE COMPAi'iBllITY OF SOFTWARE OR EQUIPMENT OR MIY RESULtS TO BE ACHIEVED
THEREFRpM. KRONOS PRQVI�ES NO WAftRANTY FOR SUPPUER hIARDWARE OR SOFTWARE EXCEPT AS OTN�RWISE
SPECIFICALLY PR�/IDED ON AN ORDER FOFtM.
1t.0 DATA SECURfTY
t1.1 As part of Ihe 5ervfces, Kronos ahap provlde adminielradve, physlcal, and techn�al saiegwrtis for prolectlan oF lhe securfly, confidentlalRy
and IMegrHy of Cust�x data. Customer ecknowledpea that such safeguards endeavor to mfGgate security Incidents, but suah Incidenls may not
be midgated eMirery or rendered hermlees. Customar ehouki co�ulder any part�ular Krorws supplled securityrelated sefeguard as Just one tool
to be used es part of Cu�omere owerall SscurNy strategy and not a guarantee af security. B�h poNes apree lo wrt�ly with aB applicable prtvacy
or data proleclbn stetutes, tulea, o► reyulatbns goveminp lha respecNve activllles af the parUes under Ih� Sectlon E.
11.2 As beM�aen Cuslomar and Kronos, aM petsonaqy identi�rebk data contalned k� any epplicatbns a� systems 9upplled by Kronos, or lo wh�h
Kronos has aecess lo under dila Seclbn E('PeBOnaNy IdenliNahb Data� is Cuslamer's Cortfidenllal Infor►nation and wdf romaln lhe property ol
Customer. Cti�ta�� rapr���t� Nh�� �s� ttr�r be�t nt Nk:c kn�vf�ri�� su�h �arsaar��Ny d��a.rrtifp�krl� 1��C� sup�a��d 1a hC��rr�zs k� aa�nara��r. �u�tprrnsr
hereby con�eaaCS de� �h�a �ar�, p��4ra� �rr�dl�rr dka�l��t�a� �f Per��n�My �d�araC�fVa��rl� �Y�wl� hy Krc�� �axtl �fd ���alY�r� a�wrmv�d� da�9!�cl r�rrly frar ��
purposes d prsM ��a+r��n� �n��t �r�sWy kr� C�� e:���r�t �u�h vd+� ar pc��ns��a� hs nd�c��d�r �"ar 1Ca��ncv� 1� c�rrry� a�nk II� dutk� �n� x�pans�b�i��� r�rw�N�w�
thfs Sacdon E or as requlred by law.
11.3 Prior la InNlalbn of lhe Servleas and on an ongolnp 6asi� thereafter, Customer agrees to provide notke to Ktonos a( any extraardinary
privacy or data protecffon statules, rulea, or regulalEone whkh ara a become applkable to Cuslomer'e Mdustry snd whkh eould be Impased on
Kronoa as a resull of pmvislon o/ the Servica�. Cuslomar will ensure thet; (a) Ihe Iransfer to Kronos and storape oi any Personaly Idenl�iabk
Dale by Kranne or ils Suppl�era data canter, is permfUed under appNca0le data prolecUon lawa and regulaUons; end, (b) Cuslomer wHl abtaln
conseMe hom individuab for such tra�sfer and storage to the axtenl requlred under epplk�bb laws and regulatlons.
t1.4 Upan Ihe cessation af lhe 5ervfcee, Customer ahall be efforded the oppoAunity lo rebkve a1 Personally WenUfiable Data In eccordence
with Sadlon 1.5 above.
12. RESPONSABILITY OF CUSTOMER
1Z1 H noUfied In wrtdng a� a�ny ,��li�wrw (�amd dN palaar r�1�1+�9 Ci�a�r�a br��g�wt ��lo��t �u�4drr�� b �rr ��I�Vm Rh�t Rh� a-a��� Ir�fringe or
misappropdete any United �t�k� �` �a�n�dlac� �aPyr�h� v� �ad��nk, Kr�err�� �+911 I�n��rr��`y �nc1 hv�i �u�R�a��r he:veroka�� �u�d si����rrad �r�ch aedon at
its wle cosl and expense �rr� ��y ��NN a^:c�E� Nrdr�rs�in� u��s�an�l� srtt+���,y t�� �r�cN d�ag�a ���i� i!rcor�r �-r:�d� c�r�pm. N{r�o� �� have sab
control of Ihe defenae of ecry �r��fi �ctk�rrc� �a�d �+II na�c��b�r�M fo� �� ^��11�arr��t ar c�at�pu�arr�Y��. C��Nc+�°r� �nrhll �p+�x��� fufNy �!S Nir�an�' e�ense
wilh Kronoa in the defense, eelikment or canpromlae of eny auch aCtJon. In the event thsl a final InJundian ts oWalned againat Customers use oi
lh� �erarOt� �y x���trr� ��' BnVf�ln�rc�rub �ir atirG �^�apr�atkl+�rt rc�f � �?�kt� 51�k�� ar ��n��l�� �rpyrl�yP7R a� p���rmr1, �r � In �Cr�rn�as" �S1n�aan, �h�a
�m�a�� �r�tr VI'1���r ta b�e�ra�,r �F�ud �u�� �rf � �u���f�rl dd� arf' �u�h Grofa�a�ank �r ��Z�p�r�aprt�k�rn„ CC�and�� �t dCt�nta�` p�wtdan �r��9 �x�rrr��,
wY@I u�a� �w'nar��c�alAy x���sr���'� �tfi"��ts t�s, {�} ���ur� �rr Cau���mn� l�u� c�jl°wk �n �ar�#�mws� �a�r� kh� ��wr��c� � pt��@a�r! In m�ra ��m�end, ib�
replece or modlfy lhe Servlcee ao ihel khey became non-Infringing but ra�tr�laws eNaba��r�� �frrp��r 1� k�r� �f����aN �rvE��, �r�d Vf ra�9:lh�k (�y ��
(b) u cammerdalry feas�le, lo (c) terminote Ihe Apreament and Ihe rlghts ���q�i hpa�trn�d�� ��!!ar �r�wHa�an �f a r��rr� �w�!�u�N �f t#�+�r m�t•�
fees and Monlhly Servlce Fees pald by Cuslomer Ior the Inhinging ebments of Ihs Servkea tave►ing tlro period of thelr unavallabllityr.
iZ2 Kronoa shal have no IiabYlty to indemnlfy or defend Customer to the eztent the alleyed inhingemeM is based a�: (a) a modificaUon oi the
ServiCes by enyone other ihsn Kmnoa; (b) use of lhe 5ervices otl�er then In aCCOrdanca with lhe Oocumentatlan or a+ authorized by the
Ayreamenl; (c) usa of the Servlcea In conjunctlon wlfh erry data, equl�nt, ttpcv�� s�r s�w�r� r�rk p�rvkl�d �ay �ranos, where lhe Servfees
would not olherwlse Uself be Infrinping or the sub�ed of lhe dalm; w(d) �a�� �tl 4hd �c�v�s b� �u����r r�tN�rr� lNwd� �w �ticcordence with lhe temis of
lhe Aqreement NotwRhstanding the Foregoln9, wkh regard to InMngaan�+nt �N�tlma �z��e�N �epa�n �p�lvwar� ccea��d �� provlded by a Bceneor to
Kronos a Suppliero, Kmnas' maximum Ifabibty wUl be to asslgn to Cuslomsr Kronoa' or SuppNare ►ewvery righu with reapec! to such
Infiinyemo� dalme, (providad that Kronos and/tx its 3upplfer shall use cortxnerc�elly roesonabk effarts al Cuetamera caat to assist Customar in
seeking sueh recovery from such licensoh.
12.3 Custamer shell be rosponsi6ie for aN eost and axpenae and pay eN cos�i, ineheding rea5onable aftomey's tees and demage� of Kronos nr its
2B
Suppliers, If lf�s acUon Is a�lnp hnm w relaGny lo: (a) ampfoyment-related clalms arisinp out of Cuslorners conNguradan a1 tha Services; (b)
Cuslome�'s mod�icaQon or com6lnetlon of the Services wi� olher services, sofl�rara or equlpmerrt nat tumbhad by Kronos, ptovided lhal euch
Cuslamer madf�tlon end/or oombkiallon Is �e causs of euch kikingemeM and wes not aud�orfzed by Kronos; or, (c) a daim thet the Customer
CaMent IMringes �n �rry vrr�e�aa�� �rvy« �nt�Nle;�i���C g�r�r�y ri�lht af eny lhlyd party, or any of ��u����arrr Cq��tmarl �a�nl�d�rw any r��R�d�9�1 or
iMormelfon lhat I� a�ba�rst, dea��rm�ts,�p„ VIh+�I�+„�, c�� alaav�an�a�w� udol�les sny person's rlght oi p�h��,r„ pri��r�yr �a� �aar��n��4ty. arc h�� �1I��r�nCse
caused or rosuflad pc� �ray t�wr9„ N�r9�rreY, dasm�q�► ar h�rr�, t� �r�y �4'M� psrsan. Cu9tamer will have �%� c�Eraad �� ih� du�R�n�a� ar1" �n� �uc�ro a�tit9ro�r �nd
all negodatlons (or Its setHertient ar c�mpramism. Kronos will cooperale fully at Cualamer: expansa w�h Cuatamer In ihe defense, settlement or
comprombe af any such Adton.
13. LUkRATiON OF LIABILI7Y
13,1 EXCEPT AS SPECIFICALLY PROVIDEO WfTHIN THIS AGREEMENT, KRONOS AND 173 SUPPUERS 1NILL NOT BE LIABLE FOR ANY
INJURIES CAUSED BY YHE USE OF 1'HE SERVICES OR BY ANY ERRORS, DEIAYS, INTERRUPTIONS IN iRANSMISSION, OR FAILURES
OF'f'HE SERVICES.
13.2 EXCEPT POR KRaN05' INDEMNIFICA710N OBLIGATIONS SET FORTH IN SEC710N 12 ABOVE, THE 70TAL AGGREGATE
UABILITY OF KRONOS OR ITS SUPPLIERS TO CUSTOMER ANDlOR ANY 7HIR0 PARTY IN CONNECTION WITH THIS AC3REEMENT
SHALL BE LIMITED TO DIRECT DAMAGES PROVEN BY CUSTOiu1ER, SUCH DIRECT DAMAGES NOT TO EXCEED AN AMOUNT EQUAL
TO THE TQTAL NET PAYMENTS RECENE� 9Y KRONOS FdR THH SERVICES IN THE 1WELVE MbNTH PERIOD IMMEDIATELY
PRECEDING THE DATE IN WHICH 7HE CLAIM ARISES_
13,3 IN NO EVENT SHALL KRONOS OR ITS SUPPUERS, iIiEIR AFFIIIATES, SERVICE PROVIQERS, OR AC3ENTS BE LWBLE TO
CUSTOMER OR ANY TMIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPEClAL, PUNITIVE OR CONSE�UEN7IAL DAAAAGES DR FOR
M1Y LbST 4R IMPUTED PRQFfTS OR FiENENUES, LUSY DA7A aR COST OF PRdCUREMENT OF SUBSTITUTE 6ERVICES RESULTING
FROM OEIAYS, NONQELIVERIES, MISDELIVERIES OR SERVICES INTERRUPTION, HOWEVER CAUSED, ARISINC3 FROM OR RELATED
70 THE SERVICES OR THIS AGRE�MENT, REC3ARdI.ESS OF T}1E LEGAL THEORY UNDER WH1CH SUCH LWBIUTY IS ASSERTED,
WHETHER BREACH OF WARRANTY, INDEMNIFICATfON, NEf3LIGENCE, STRICT LIA9ILITY OR OTHERWISE, AND WHETHER LIABILITY
IS ASSER7'ED IN CONTRACT, TORT OR OTHERWISE, AND REGARDLESS OF WMETHER KRONQS OR SUPPUER WA6 BEEN ADVISED
OF 7HE POSSIBILITY OF ANY SUCH LIABILI7Y, LaS5 OR DAMA(3E.
13.4 EXCEPT WITH RE3PECT TO lIABlLRY ARISINC� FROM KRON05 GROSS NEGUOENCE OR WILLFUL MISCONDUCT. KRONOS
DISCLAIM3 ANY AND ALl LIABILI7Y, INCLUDING SUCH LIABILfTY RELATED TO A BREACH OF DATA SECUR(TY AND C�NFIDENTIALITY
OBLIOATIONS, RESULTINO FROM ANY EXTERNALLY INTROdUCED HARMFUL PROGRAM (INCLUDING VIRUSES, TROJAN HORSES,
AND WORMSI, C115T0{NER'S CONTENT OR APPLICA710NS, THIRD PARTY UNAUTHORIZED AGCESS OF EQUIPMEN7, SOFTWARE OR
SYSTEMS, OR MACHINE ERROR
�
r��
THE STATE OF TEXAS §
§
COUNTY OF DENTON §
ADDENDUM #1 TO t����1°:C'��r��.';"��1�" #5565
.�.�. �....�..� .......m.
___ m ,� �' � OF DENTON� TEXAS
BY AND BETWEEN THE �.1� �l_�
AND KRONOS, 1�1�"i)RPORATED
THIS ADDENDUM TO CONTRACT (hereafter the "Addendum") to a Contract
by and between the Harford County Public Schools, and Kronos Incorporated (Contract
14-JLR-003, hereafter referred to as the "Agreement") defined as an indefinite quantity
contract with no specific assigned dollar value, which was heretofore executed on March
6, 2014, and was approved within the authority of the Harford County Public Schools;
and said Agreement was heretofore entered into by and between the Harford County
Public Schools, a Maryland Public School District with its offices at 102 South Hickory
Avenue, Bel Air, Maryland 21014; and the firm of Kronos Incorporated with its offices at
297 Billerica Road, Chelmsford, Massachusetts; and
The original Agreement provided for the ability of other governmental entities to
"piggyback" or utilize the contract through the U.S. Communities Cooperative
Purchasing Program as a Participating Public Agency under the Agreement.
NOW THEREFORE, the City of Denton (City) and Kronos Incorporated
(Kronos) in consideration of their mutual promises and covenants, as well as for other
good and valuable considerations, do hereby AGREE to the following Addendum #1,
which amends the following terms and conditions of the said Agreement, to wit:
In the event of any inconsistencies between this Contract and the Agreement, the
following order of precedence in the interpretation hereof or resolution of such conflict
hereunder shall prevail:
(i) this Addendum
(ii) fully executed Order Form Quotes 473874, 473876, 466518, 473771
(the "Order Forms")
(iii) the Agreement (US Communities Contract 14-JLR-003, only Section A,
General Terms and Conditions, and Section D, Kronos Workforce Central — Software as
a Service (SAAS) Terms and Conditions, shall apply to the products purchased on the
Order Forms)
1.
The Section D of the Agreement is hereby modified as follows, to wit:
Section D, provision 13.2, Indemnification: Delete the following last serctence in
this Section 13.2:
1
Notwithstanding the foregoing, with regard to infringement claims based upon software created
or provided by a licensor to Kronos or Suppliers, Kronos' maximum liability will be to assign to
Customer Kronos' or Supplier's recovery rights with respect to such infringement claims,
provided that Kronos or Kronos' Supplier shall use commercially reasonable efforts at
Customer's cost to assist Customer in seeking such recovery from such licensor.
Section D, provision 13.3, Indemnification. Add "To the extent allowable by
Texas Statutes and Laws", to the first sentence before "Customer".
2.
The Parties hereto agree, that except as specifically provided for by this
Addendum #1, that all of the terms, covenants, conditions, agreements, rights,
responsibilities, and obligations of the Parties, set forth in both the Agreement and now
the Addendum shall be, and will remain in full force and effect.
IN WITNESS WHEREOF, the City of Denton, Texas and Kronos Incorporated,
have each executed this Addendum #1 in two (2) original counterparts, b� �ar�cl through
their respective duly authorized representatives and officers on this the ��� ; day of
��"�r• �t.�14.
������� ���'�
"CITY"
CITY OF DENTON, TEXAS
A Texas Municipal Corporation
���. �
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BY � ; ��`"�"� � ...� _� � � w�`���P ��.w� s .
G�^:� 1��� � C. Cwr�.�V[I���] o�.';"L°��, CITY MANA���;6�
ATTEST:
JENNIFER WALTERS, CITY SECRETARY
By: . � .��`�� � `��. ��� ��,,...���,�
APPROVED AS TO LEGAL FORM:
ANITA BURGESS, CITY ATTORNEY
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ATTEST:
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By• � �°" �., ' �:� � "�������,��'��..�.��'"�
,LES
Quote fi: 473974
Expires: i1/24(2014
BfBOYa�. Attn: CharlesSpringer
Clay of �enton
215 E McKinney 54
Denton, TX 76201
Solution ID: 61..2i.2�P2
Currency: US
Customer PO p;
Ini4ial Terms: Month to Month
�
Order Form - Workforce Central SaaS for SMB u,.�,.
OrderType: Standard US
Date: 6/4/2014
Ship7o: A4tn: Charles5prin�ee
CIYy of f9en8�n
215 E McKinney St
Deneon, TX 76201
Email: exceotion(?krorios.com
F06: Shipping Poin4
Ship Me4hod: FedEx Ground
Freight Terms: Prepay 3� Add
This order entered into between [he Cus4omer and Kranas is subject Ya the kerms and condifians of the Contrac[ #14-1LR-003 dated March 19th, 2014 between Yhe Lead Agency (acting as the "Owner°j
and Kronos Incorporated (as 4he "Can4ractor"j
The Proffessional Services (excluding the CORE SIV�B PROFESSIONAL / EDUCATIONAL SERVICESj lis4ed herein will be invoiced in ascordance with the fmllavding schedule-,
Standard Deployment Month 1 $11,280.00
Siandard Deployment Month 2 $11,260.00
Standard Qeployment Month 9 $11,290.00
Advanced Deployment Manth 1 $18,36Q.00
Advanced Deploymenf Month 2 $18,360.00
Advanced Deplaymen4 Mon4h 3 $18,36Q,Q0
Kronos agrees 4o complete the services dest�ibed in the S55 for the fixed fee set forth herein, unless addi4ional hours are required ta complePe such servires due Eo a materia! change in the swpe of the
project, Customer's delay in fuliilling its obligations, or as a resul[ of a chan�e in the complexity of the original srope of senrices based an information unknown at Ehe time the parties entered in4o 4he
555, Any such addi4ional hours shall be a�reed upon by the parties pursuant to the Change Order prdcess described in 4he SSS and the fixed fee amount descri6ed herein shall be amended as provided in
such Change Order. If Kronas has not invoiced far the entire fixed fee amount as set forth in this 555 (znd any Change Orders, if applicablej upan campletion oE the services, Kronos will invoice Customer
For any remaining fees up to 4he fixed fee amount and Cuseomer shal! pay such fees upon the payment terms agreed upon by the parties.
St�srt I:)mke: Y:arlier oF�o..live ur 9Q days p'rr:arr7 YMe daYc I:hi. C]rd�r I::orrn is .igrred I:�y cl�ie� �:rar9:ie:;,
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Kronos � Time & Attendance - Scheduling - Absence Management - HR & Payroll - Hiring - Labor Analytics
Kronos Incorporated 297 Billerica Road Chelmsford, MA 01824 (800) 225-1561 (978) 250-9800 www.Kronos.com
PROFESSIONAL SERVICES - ADVANCED CONFIGURATION 1
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Kronos Incorporeted 297 Billerica Road Chelmsford, MA 01824 (800) 225-1561 (978) 250-9800 www.Kronos.com
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(c) 2014. Kronas Inoorporefied. All rights reserved. Iniormatlan wlthln Is subJect to chenge wfthout noilce.
CONFIDENTIAL - Not to be disclosed to third parties without specific written consent from Kronos.
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This Statement of Work (also known as the "SOW") documents the agreement between Kronos Incorporated and City of Denton concerning
the services to be perFormed by Kronos, including the deliverables, the costs of the project, the responsibility of each party and how the
project will be managed.
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Implement Workforce TeleStaff
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The following products are considered in scope for the services and fees defined within this document, unless otherwise noted
below. Additional products and/or licenses may incur additional fees.
Product Implemer�tetlon Type Verslon
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Workforce TeleStaff Enterprise New 4.x
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Workforce TeteStaff Global Access New 4.x
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�V1lorkforce TeleStaff Gateway Manager New 4.x
Workforce TeleStaff Institution Focus New �n� �mmmm�� 4.x
Workforce TeleStaff Contact Manager ������ � New � 4x ��
�Workforce TeleStaff Gateway Manager InterFace to WFC � New 4.x
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Depending upon City of Denton resource availability and project task capability, the duration of the project may need to be extended. This
will increase the number of hours required for tasks that are performed on a weekly basis such as managing project communications,
managing/updating project plans, facilitating project meetings and updating project status reports.
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Duration of Project - TeleStaff 32 weeks
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If the Scope of Services defined in this document changes at any time during the course of this project, Kronos and Ciry of Denton wfll
review and ad)ust the scope and budget of services through standard Kronos change control procedures.
Please review the Kronos Change Controt Policy:
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As part of the project, service deliverables may be provided to City of benton for approval and/or acceptance. belays in customer
approval/acceptance of deliverables will result in an extension of the project timeline and may result in additional services being
required. To avoid project delays and increased costs, City of Denton should expect to approve/accept deliverables or provlde written
notification of errors to Kronos within five (5) business days after receipt of the deliverable. Following the receipt of a revised
deliverable, City of Denton will then have an additional five (5) business days to report that all errors have been resolved and provide
deliverable acceptance.
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City of Denton is responsibl2 for developing their workforce management policies and for documenting and disseminating business
procedures and policy changes to support the Kronos system prior to Kronos implementing the policies. The CIty of benton Project Team
will attend appropriate Kronos training prior to and while participating in the implementation. City of Denton understands that Kronos
recommends setup of both a DEVELOPMENT and PRODUCTION environment.
Commitment from City of Denton upper management is crucial to the success of the project. Kronos assumes City of Denton will assign a
Project Executive Sponsor. The Executive Sponsor is responsible for implementing the necessary change management for City of
Denton to embrace using an automated Workforce Management system and for ensuring the Project Team is appropriately staffed, made
available and is executing their tasks according to the Project Plan.
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For the services set forth in this Statement of Work (and on the corresponding Order Form for such services), Kronos agrees to complete
the services described herein for the fixed fee set forth herein, unless additfonal hours are required to complete such services due to a
materfal change in the scope of the project, City of Denton's delay in fulfilling its obligatfons, or as a result of a change fn the complexity of
the original scope of services based on information unknown at the time the parties entered into this SOW. Any such additional hours shall
be agreed upon by the parties pursuant to the Change Order process described in the SOW and the fixed fee amount described herein
shali be amended as provided in such Change Order. If Kronos has not invoiced for the entire flxed fee amount as set forth in this SOW
{and any Change Orders, if applicable) upon completion of the services, Kronos will invoice City of Denton for any remaining fees up to the
fixed fee amount and City of Denton shall pay such f2es upon the payment terms agreed upon by the parties.
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Kronos will deliver a customer implementation guide, a project workbook or checklist and facilitate periodic status meetings.
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belivered Project Support Services / TeleStafi `{ncluded
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During this phase of the project, Kronos assists City of Denton with ensuring all applicable requirements and Solution Design documents for
the implementation of the product(s) are understood and completed.
Customer's Commitment
Prior to this phase of the project, Ciiy of benton shall arrange for acqufsition and setup of necessary system hardware and establish
In4ernet conn�tivity at the server(s). City of Dentor► shall also arrange for installation and network testing of the Timekeeper termina4s, if
purchased. In addition to completing the requisite Kronos training, the City of Denton Project Manager shall ensure that all internal
resources are coordinated and scheduled to participate in each assessment per their domain expertise or role as a decision maker. Also
during this phase, the City of Denton Project Manager shall begin to develop testing and education plans.
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During this phase of the project, Kronos and City of Denton joinUy build the solution per the in-scope application buitding blocks. In addition,
Kronos guides Ciry of Denton to perForm configuration unit testing to validate the rules against the solution design.
Customer's Commitment
During this phase of the project City of Denton will provide access and security to the applicable network and servers and dedicate or make
available, appropriate resources with the necessary domain experience. It may be necessary for the City of Denton Pro}eet Manager to
provide communication and access to a Third Party Software vendor during the build and testing of integration components or custom
attributes.
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IrrtegraUons In Soope
1 Gateway Manager: distinct message types (non-Kronos)
1 TeleStaff Databases; Scope includes: Standard person import from WFC; Standard Accrual import from WFC, Standard Roll�all punch from
Standard Rostedschedule export to WFC
Worlcforoe TeleStaff Errterprise �����.��. .� ���,�.�
'This product will be implemented in phase �� �
Number of Employees within Scope �� 385
Woricioroe TeleSteff Enierprlse Sianderd��ePloYment �...��._... _._._���.,.�..�...
The database platform will be ���� SQL Server
Total number of environments ���� �,
�Jumber of Sites (facilities, locations, etc.) ���� � �
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Dlstlnct Implementatlans �� Size # of Dlvlslons Dlvlslor� Nemes
� ire ��160 2 �uppression and Admin
Police �� ��� 225 2 Patrol and Admm ���
DlsNnct Implementaiions: 2� 365 � 4 �����
Worldoroe TeleStefF ErtGarprlse Stendard Deployment Professlonel Servlces Saope ��
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� Lead Application Configuration Assessment for organizational structure revfew; Lead up to 5 deployment sessions for: Authorities, Ranks,
�6°�8'�t� Speciafties, Work codes, Work code business rules, Roster Views; Remote Project Support
� 4 Divisions
� Lead Technical Assessment Readiness Call; Application Install
� Global Access Standard Deployment
� Institution Focus Standard Deployment
� Contact Manager Standard Deployment
� Standard Payroll Export
� Education Strategy Guidance
� Standard Testing Guidance
Train-the-Trainer Workshop
Deployment Planning and Go-Live Support
Workforoe TeleSteff Er�ierpdse Advenced Deploymer�t �..�M
Number of Sites (facilities, locations, etc.) �MM������������rv �.,T �
Dlstlnd Implementatlons .�,�Slze .�M� # of Dlvlsbns v�vvv �u��N�� N��
Fire 160� ��� 1 ��� Suppression and Admin
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Police 225 1 Patrol and Admin
Dlstlnct Implemeniatlons: 2 '� 385 2� � �
Workfor�ce TeleStaif EMerptise Advenoed Deplayment Profiessianel Servioes Scape ��M
• Lead Application Configuration Assessmeni; Configure: Minimum counts, stafBng alarms, vacancy rules & strategfes �
r 2 Divisions
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As part of your overall solution, Kronos Educational Services are included to help secure maximum user adoption. Kronos Educational
Services has included an education strategy to train the implementation, functional and technical project team members and end
users. The curriculum is structured by employee job role to ensure that each member of your team who interacts with the application has a
clear learnfng path designed to devetop knowledge in a logical sequence.
KnowledgePass provided through SaaS SMB
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All estimates are quoted in USD. US Communitfes pricing.
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Standard Deployment Month 1 $11,260.00
�tandard Deployment Month 2 $11,280.00
Standard Deployment Month 3 � $11,280.OQ',
Advanced Deployment Month 1 $18,360.Od
Advanced Deployment Month 2 $18,360.00
Advanced Deployment Month 3 � $18,�360.00
Professional Servioes Total $88,920.
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SUBMITTED AND APPROVED BY KRONOS REPRESENTATIVE
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By; �� , m,, � v�� „� ,_ ".. _� . � � ..__�.....�.� .............������........._ Date: _....� 0l � 9/ 14 ......__� .,.,, m _.........._.,.,.. �. �.,.,.,.,...,.,._. � �...�..
Title:,�„Sa�iira� �r�h,!.�ta�fi .....................................................................................................................................
This Statement af Work is subject to City oF Dentan's agreement with Kronas goveming Professional, Education and Cloud Servicas. By
signing below, City af Denton's authorized representative agrees to purchase the services desaibed herein.
ACCEPTED AND AGREED
City of Denton
By:
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Da�:
City of Denton may make necessary copies of this document for the sole purpase of facilifiating intemal evaluation and/or execution of
proposed project. Otherwise, the document or any part ther�f may nat be reproduced In any form without the wrltten permission of
Kronos Incorporated. All rights reserved. Copyright 2014.
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Please revfew the Kronos engagement guidelines:
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