Development Services - Denton 360WHO ARE WE…
•PLANNING
•REAL ESTATE
•BUILDING SAFETY
•HEALTH AND FOOD SAFETY
•CUSTOMER SERVICE –PERMITTING SERVICES
•GEOGRAPHIC INFORMATION SYSTEMS
•DEVELOPMENT FACILITATION
PURPOSE
•TO EXPEDITE SAFE, RESPONSIBLE DEVELOPMENT WITHIN THE CITY OF DENTON
Promoting livability and ensuring the public health, safety and welfare in
the built environment through community involvement, education, land
use and construction permitting, inspection and enforcement services.
COMMUNITY PARTNER
•Excellence in Customer Service
•Positive Interactions between
Staff and Public
•Responsive Service
•Problem Solving
SUSTAINABILITY &
LIFE SAFETY
•Proper Planning
•Infrastructure
•Zoning
•Construction
•Property Maintenance
•Regulatory Strategies
•Sustainability
•Resource Management
WHAT ARE WE TRYING TO ACCOMPLISH?
•#1 MAKE LIFE EASIER FOR CUSTOMERS
•ELIMINATE BARRIERS CITY WIDE
•SIMPLIFY PROCESSES ---MORE PREDICTABLE
•IMPROVE COMMUNICATION
•IMPROVE RESPONSE TIMES
•UPDATE DEVELOPMENT CODE TO REFLECT IMPROVEMENTS
HOW ARE WE DOING IT…
•LISTENING TO OUR CUSTOMERS, CONSTITUENTS AND THE NUMEROUS STAKEHOLDERS
•COMPREHENSIVE TRANSFORMATION OF HOW WE DO BUSINESS
•IMPLEMENTING BEST PRACTICES
•EMPOWERING DECISION MAKING AT THE LOWEST LEVEL POSSIBLE
ACTIONS
•NEW FACILITY WHICH HOUSES MOST DEVELOPMENT RELATED DEPARTMENTS UNDER ONE ROOF
•UPDATED DEVELOPMENT CODE, UPDATING COMPREHENSIVE PLAN
•UPDATED SOFTWARE, SINGLE SOLUTION FOR ALL APPLICATION TYPES
•REORGANIZED PROCESSES–INCLUDING PRE-DEVELOPMENT, DEVELOPMENT REVIEW PROCESSES
•CHALLENGING STATUS QUO, ASKING “WHY”
•GREATER COLLABORATION WITH CITY DEPARTMENTS
ACTIONS
•TRAINING –BASIC FOUNDATION
•REDUCED REVIEW TIMES
•PROACTIVELY ENGAGING APPLICANTS TO BETTER FACILITATE REVIEW
•ELIMINATED CITY “SILOS” –SINGLE POINT OF ENTRY AND COMMUNICATION FOR ALL DEVELOPMENT
•ASSIGNMENT OF A SINGLE PROJECT MANAGER TO MANAGE AND STREAMLINE COMMUNICATION
•APPLICANT CONTACT WITHIN 48 HOURS OF SUBMITTAL
VALUES
•CONTINUOUS IMPROVEMENT AS A CORE VALUE
•REVIEW AND IMPLEMENTATION OF BEST PRACTICES
•ACCOUNTABILITY
•COMMUNITY INPUT
•ENHANCED PARTNERSHIPS & COLLABORATIONS
•COMMUNICATION & EDUCATION
HOW CAN YOU BE A PART OF THIS
•BOARDS, COMMISSIONS AND COMMITTEES
•COMPREHENSIVE PLAN UPDATE
•UPDATE TO CODES (DDC, HEALTH, BUILDING, FIRE)
•COMMUNITY AND NEIGHBORHOOD MEETINGS
•ACTIVE PROJECT MAP
•PROJECT NOTIFICATIONS
•DEVELOPMENT TOWN HALLS
DASHBOARD
Active Projects Map
7,620 Permits Issued
$475,168,850Construction Value
574 Project Applications
171Development Interest Requests
HOW DENTON DEVELOPS
INFLUENCERS
•MUNICIPAL UTILITY DISTRICTS (MUD)
•HOMEOWNERS ASSOCIATIONS
•NEIGHBORHOOD ASSOCIATIONS
•TXDOT
BUSINESS FRIENDLY
•BALANCE OF COMMON SENSE &
CODE SENSE
•EASE OF ACCESS
•SIMPLE PROCESSES
•TECHNOLOGY
TOUR TIME!
“Excellence in Service Delivery”
QUESTIONS
Scott A. McDonald, Director
Department of Development Services
Scott.McDonald@cityofdenton.com
(940)349-8539
Customer service is a journey, not a destination. The customer service experience will never be perfect, but it can be excellent.
“Excellence in Service Delivery”