2016-072ORDINANCE NO. 2016-072
AN ORDINANCE ACCEPTING COMPETITIVE PROPOSALS AND AWARDING A
CONTRACT FOR DEPENDENT, ELDER, AND PET CARE SERVICES FOR REGULAR FULL
TIME CITY OF DENTON EMPLOYEES; PROVIDING FOR THE EXPENDITURE OF FUNDS
THEREFORE; AND PROVIDING AN EFFECTIVE DATE (RFP 5914— AWARDED TO BRIGHT
HORIZONS FAMILY SOLUTIONS LLC, IN THE THREE (3) YEAR NOT -TO- EXCEED
AMOUNT OF $178,387.50).
WHEREAS, the City has solicited, received and evaluated competitive sealed proposals for
Dependent, Elder, and Pet Care Services in accordance with the procedures of State law and City
ordinances; and
WHEREAS, the City Manager or a designated employee has received and reviewed and
recommended that the herein described proposals are the most advantageous to the City considering
the relative importance of price and the other evaluation factors included in the request for proposals;
and
WHEREAS, the City Council has provided in the City Budget for the appropriation of funds
to be used for the purchase of the materials, equipment, supplies or services approved and accepted
herein; NOW, THEREFORE,
THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS:
SECTION 1_. The items in the following numbered request for proposal for materials,
equipment, supplies or services, shown in the "Request for Proposals" on file in the office of the
Purchasing Agent, are hereby accepted and approved as being the most advantageous to the City
considering the relative importance of price and the other evaluation factors included in the request
for proposals.
RFP
NUMBER CONTRACTOR AMOUNT
5914 Bright Horizons Family Solutions, LLC $178,387.50
SECTION 2. By the acceptance and approval of the above numbered items of the submitted
proposals, the City accepts the offer of the persons submitting the proposals for such items and
agrees to purchase the materials, equipment, supplies or services in accordance with the terms,
specifications, standards, quantities and for the specified sums contained in the Proposal Invitations,
Proposals, and related documents.
SECTION 3. Should the City and person submitting approved and accepted items and of the
submitted proposals wish to enter into a formal written agreement as a result of the acceptance,
approval, and awarding of the proposals, the City Manager or his designated representative is hereby
authorized to execute the written contract; provided that the written contract is in accordance with
the terms, conditions, specifications, standards, quantities and specified sums contained in the
Proposal and related documents herein approved and accepted.
SECTION 4. The City Council of the City of Denton, Texas hereby expressly delegates the
authority to take any actions that may be required or permitted to be performed by the City of Denton
under RFP 5914 to the City Manager of the City of Denton, Texas, or his designee.
SECTION 5. By the acceptance and approval of the above enumerated bids, the City Council
hereby authorizes the expenditure of funds therefor in the amount and in accordance with the
approved proposals.
SECTION 6. This ordinance shall become effective immediately upon its passage and
approval.
P SSFI'D AND r ["'PROVEF dais thc
w
CONTRACT BY AND BETWEEN CITY OF DENTON, TEXAS
AND BRIGHT HORIZONS FAMILY SOLUTIONS, LLC
(RFP 5914)
March 1, 2016
THIS CONTRACT is made and entered into this date , by and
between Bright Horizons Family Solutions LLC a limited liability company, whose address is 200 Talcott
Avenue South, Watertown, MA 02472, hereinafter referred to as "Contractor," and the CITY OF
DENTON, TEXAS, a home rule municipal corporation, hereinafter referred to as "City," to be effective
upon approval of the Denton City Council and subsequent execution of this Contract by the Denton City
Manager or his duly authorized designee.
For and in consideration of the covenants and agreements contained herein, and for the mutual
benefits to be obtained hereby, the parties agree as follows:
SCOPE OF SERVICES
Contractor shall provide products and /or services in accordance with Contractor's response to the
City's document RFP 5914- Dependent, Elder and Pet Care Services, a copy of which is on file at the office
of Purchasing Agent and incorporated herein for all purposes. The Contract consists of this written
agreement and the following items which are attached hereto and incorporated herein by reference:
(a) Special Terms and Conditions (Exhibit "A ");
(b) Request for Proposal Scope of Work Exhibit 3 (Exhibit "B ");
(c) Care Advantage Agreement (Exhibit "C ");
(d) Insurance Requirements (Exhibit "D ");
(e) Certificate of Interested Parties Electronic Filing (Exhibit "E ");
(f) Contractor's Proposal. (Exhibit "F ");
These documents make up the Contract documents and what is called for by one shall be as binding
as if called for by all. In the event of an inconsistency or conflict in any of the provisions of the Contract
documents, the inconsistency or conflict shall be resolved by giving precedence first to the written
agreement then to the contract documents in the order in which they are listed above. These documents
shall be referred to collectively as "Contract Documents."
(CareAdvantage) —11/15
IN WITNESS WHEREOF, the parties of these presents have executed this agreement in the year
and day first above written.
CONTRACTOR DocuSigned by:
BY: �bll, ra.ScW�VcUn -t,
AUTHO WTURE
2/22/2016
Date:
Name: john casagrande
Title:
General counsel
617 - 673 -8871
PHONE NUMBER
jcasagrande @brighthorizons.com
EMAIL ADDRESS
2016 -14750
TEXAS ETHICS COMMISSION
CERTIFICATE NUMBER
CITY OF DENTON, TEXAS
DocuSigned by:
ATTEST: Lr / . /' �^�na
JENNIFER WALTERS, CITY SECRETARY BY: l� t'p
[Ez�r ned by: GEORGE . CA��;L, CITY MANAGER
(Pars 3/3/2016
qbu
BY: Date:
APPROVED AS TO LEGAL FORM:
ANITA BURGESS, CITY ATTORNEY
D bD/IocuSignlIed by:
BY u ln, x04
C821996C2A2B439...
Exhibit A
Special Terms and Conditions
Total Contract Amount
The contract total for access to dependent care services in the initial term shall not exceed $178,387.50
based upon 1,500 employees, except as otherwise agreed by the parties. Co- Payments (as defined in Exhibit
C) for actual dependent and elder care services arranged through the Back -Up Care Advantage Program
and all payments for Employee- Selected Services (as defined in Exhibit C) shall be paid directly by the
employee. The City is not responsible for Co- Payments or amounts due to caregivers or other service
providers for Employee- Selected Services by employees. Pricing shall be per Exhibit C attached.
Exhibit B
Statement of Work
The City of Denton (the "City ") strives to be a leader in employee benefits and retention. The City is
interested in adding resources for employees care service's needs. This resource will aide in business
continuity, productivity, and engagement while maximizing employee engagement and well - being. The
City is seeking proposals from experienced firms that are able to provide care service options for
approximately 1,500 full time employees.
The care services should include, but are not limited to full time childcare/ eldercare placement (in home
and /or center), emergency or planned back -up childcare /eldercare (in home and /or center), and access to a
database of care options that employees can select from. The services should provide subsidized and
unsubsidized care options for dependents ranging in age from infants to adults /elders and include both well
and mildly -ill individuals. A component of the unsubsidized options should include care options and
resources for household pets.
Care services should be able to accommodate future, anticipated care needs, but more importantly have the
ability to address urgent, business - related needs providing timely turn- around and fulfillment of care and
easy access (toll -free number and /or website) to care arrangements. Childcare /eldercare options should be
available in North Texas.
Dependent /Elder Care Contractor Responsibilities
(Excludes Employee - Selected Services, as defined in Exhibit C)
1) CITY employees reside in Denton and throughout the North Texas area. Contractor must provide
dependent/elder resources located throughout the North Texas area to meet employees' various location
needs.
2) The CITY seeks to provide a global solution for employees through a single portal for care services
resources. Contractor must be able to provide resources for all three services, Dependent/Elder /Pet Care
throughout the North Texas area.
3) Contractor shall provide access to state licensed child care facilities and providers (facilities and in home
care providers) at various locations North Texas.
4) Contractor shall provide care resource options for children ages 6 weeks to 14 years.
5) Contractor shall be responsible for recruiting, selecting, and screening back -up providers.
6) Contractor must have at least a three year history with experience providing planned, occasional and
unplanned emergency back -up care.
7) Contractor will provide dependent care at various locations in North Texas.
8) Contractor will provide fully insured child /elder care (subject to availability) facilities and all providers
(facilities and in home care providers).
9) Contractor will provide timely responses to emergency /back -up care requests.
10) Contractor will provide 24 hour online or call center back -up care request system.
11) Contractor will provide care options for mildly ill children.
12) Contractor will require all child /elder care (subject to availability) facilities and all providers (facilities
and in home care providers) require background checks for caregivers. Background checks must be
routinely updated in accordance with applicable legal requirements.
13) Contractor shall maintain an active policy on drugs and alcohol in the work place that supports a drug
free environment, and be prepared to submit such policy upon CITY request.
14) Contractor will provide an online form for employees to find child /elder care at the discretion of the
employee.
15) Contractor will provide utilization reports as needed.
16) Contractor will provide marketing materials such as, but not limited to, brochures, flyers and educational
material.
17) Contractor will provide onsite training for key CITY staff on implementation and scope of services.
18) Contractor will provide web training for users.
CAREDIRECT ( INCLUDING PET CARE) CONTRACTOR RESPONSIBILITIES
(Provided as part of Employee - Selected Services, as defined in Exhibit C)
1) CITY employees reside in Denton and throughout the North Texas area. Contractor must provide access
to pet care resources located throughout the North Texas area to meet employees' location needs, subject
to availability.
2) The CITY seeks to provide a unified solution for employees through a single portal for care services
resources. Contractor must be able to provide access to resources for all three services,
Dependent/Elder /Pet Care throughout the North Texas area.
3) Contractor shall be responsible for providing a resource to select and screen back -up pet care providers.
4) Contractor must have at least a three year history with experience providing back -up care options for
pets.
5) Provide access to pet care services for various types of pets.
6) Contractor will provide an online form for employees to find pet care at the discretion of the employee.
7) Contractor will provide the ability for CITY Eligible Employees to obtain basic background checks for
all CareDirect in -home providers on the online portal for employees to find pet care and in -home
dependent care at the discretion and election of the employee.
8) Contractor will provide utilization reports as needed.
Exhibit C
Care Advantage Agreement
'.1/ \ /
'`-r
Brut Horizons
FAMILY SOLUTIONS'
Bright Horizons Family Solutions LLC, a Delaware limited liability company (`Bright Horizons"), agrees to provide and the
client identified below ( "Client") agrees to purchase the programs and related services selected below (collectively the
"Services ") on the terms described in this agreement, consisting of this Reference Information, the attached Services Terms, and
the attached Special Terms, if any (collectively, the "Agreement ").
Reference Information
Client: The City of Denton
Client Address: 215 E. McKinney Street, Denton, TX 76201
Client Liaison:
Name:
Scott Payne
Title:
Risk Manager
Telephone:
940-349-7836
Facsimile:
E -mail:
Scott.payne(a),Cityofdenton.com
Bright Horizons Account Manager:
Name:
Mandy Smith
Title:
Client Relations Director
Telephone:
817.5 0 8.8 95 3
Facsimile:
E -mail:
mandy.smitIt arighthorizons.com
Initial Term: May 1, 2016 — April 30, 2019 Commencement Date: May 1, 2016
Annual Fee: $55,000 for year one, plus 5% for each subsequent year Start-Up Fee: $5,000
Approximate Client Employee Population: 1,500
Special Terms (attach, if any): Yes: No: X
BUCA® :
In- Center Care: Yes: X No: In -Home Care: Yes: X No: _
Maximum Uses Annually: 150 Annual Employee Use Limit: 10
In -Home Use Limit: Yes: No: X
Co- Payments Paid to Bright Horizons: Yes: X No:
Co- Payment Rates:
In- Center Care: $15.00 per child /day; $25.00 per family /day In -Home Care: $6.00/hour
CareDirect:
Yes: X No:
Bright Horizons Family Solutions LLC, 200 Talcott Avenue South, Watertown, MA 02472 USA
Services Terms
1. TERM
The term of this Agreement shall begin on the Contract
Commencement Date and continue for three years, unless
terminated or extended as provided herein. The Initial Term
and any Renewal Term(s) are referred to collectively herein
as the "Tenn."
2. SERVICES
The Services shall be provided exclusively in the United
States in accordance with the following terms and
conditions.
(a) BUCA (Back -Up Care Advantage) Program. BUCA
consists of the In- Center Care and In -Home Care selected
in the Reference Information. Eligible Employees will be
referred to In- Center Care and In -Home Care where
applicable and based on availability and the preferences of
such Eligible Employees.
(i) In- Center Care. "In- Center Care" means back -up care
for children provided in child care centers and back -up care
for adults provided in adult care centers. In- Center Care is
provided in (A) Bright Horizons child care centers available
to the general public (`Bright Horizons Centers "), (B)
Bright Horizons child care centers having dedicated back-
up care capacity available to the employees of clients of
Bright Horizons (`Bright Horizons Back -Up Centers "), and
(C) child care centers or adult care centers owned or
operated by other providers participating in the BUCA
program ( "Provider Centers "), subject to availability.
Bright Horizons Centers, Bright Horizons Back -Up Centers
and Provider Centers are referred to collectively as
"Network Centers ".
Network Centers operate as quality child care centers and
adult care centers in compliance with all requirements of
applicable laws, regulations, and licensing requirements.
Network Centers are licensed, fully furnished and equipped
care centers which operate with caregiver ratios which equal
or exceed ratios mandated by state licensing requirements.
In- Center Care is provided by experienced caregivers who
are screened, employed, trained, and supervised by the
operators of the Network Centers. A criminal record
background check is required for each caregiver. Use of In-
Center Care is subject to varying registration and
reservation requirements and the operating policies,
procedures and practices established by the operators of the
Network Centers.
(ii) In -Home Care. "In Home Care" means back -up care
for children and adults provided in the homes of Eligible
Employees or other authorized locations. In -Home Care is
provided by in -home care providers participating in the
BUCA program ( "Network Providers"), subject to
availability.
Network Providers are professional in -home care providers
and operate in compliance with all requirements of
applicable laws, regulations, and licensing requirements.
In -Home Care is provided by experienced caregivers who
are screened, employed, trained, and supervised by the
Network Providers. A criminal record background check is
required for each caregiver. Use of In -Home Care is subject
to varying registration and reservation requirements and the
operating policies, procedures and practices established by
the Network Providers.
(iii) Network. Network Centers and Network Providers are
referred to collectively as the "Network". Bright Horizons
may add or remove Network Centers or Network Providers
to or from the Network at any time. Client shall not enter
into any agreement with Provider Centers or Network
Providers to purchase the same or similar employer -
sponsored dependent care or dependent -care related
services during or within one year following the Term.
(iv) Client Use of BUCA. Use of BUCA by all Eligible
Employees shall not exceed the Maximum Uses specified in
the Reference Information in any twelve -month period, pro-
rated on a monthly basis (the "Monthly Use Limit ").
Notwithstanding the foregoing, use of BUCA may exceed
the Monthly Use Limit for any three months within any
consecutive twelve month period by up to fifty percent
(50 %). If specified in the Reference Information, use of the
In -Home Care shall not exceed fifty percent of the Monthly
Use Limit in any month (the "In -Home Use Limit "). For
the purposes of the Maximum Uses and Monthly Use Limit,
each use of In- Center Care for each child or adult shall
constitute one use regardless of the hours used up to a
maximum of one day, and each use of one caregiver for In-
Home Care for one or more children or adults shall
constitute one use regardless of the hours used up to a
maximum of ten hours in one day. A reservation to use
BUCA constitutes a use unless cancelled by 5:00 p.m. on
the business day immediately prior to the scheduled day of
care. Bright Horizons and Client agree to promptly
negotiate an amendment to this Agreement in good faith in
the event use of BUCA exceeds or is expected to exceed the
Monthly Use Limit for more than three months within any
consecutive twelve month period or, if applicable, the In-
Home Use Limit. Eligible Employees shall not be eligible
to use BUCA in excess of the Monthly Use Limit for more
than three months within any consecutive twelve month
period or, if applicable, the In -Home Use Limit, unless the
parties amend this Agreement to accommodate such
additional use.
(v) BUCA Use Reports. Bright Horizons shall provide
Client with standard monthly use reports regarding the use
of BUCA by Eligible Employees, including without
limitation the identity of the Eligible Employees and the
dates of use.
(b) CareDirect. CareDirect ( "CareDirect") consists of On-
Line Resources, Preferred Enrollment and Discount Access
Program unless otherwise determined by the Client and
Bright Horizons. If selected in the Reference Information,
CareDirect provides Eligible Employees with unlimited
access to options, tools and other resources to search for a
variety of dependent care and household services, including
Employee - Selected Services.
(i) Employee- Selected Services. `Employee- Selected
Services" means all child care, elder care and other services
provided by those caregivers or other services providers
engaged by Eligible Employees through either (A) the On-
Line Resources or (B) the Discount Access Program. The
terms and conditions of this Agreement are not applicable
to the Employee - Selected Services as Employee - Selected
Services are not provided by Bright Horizons but rather by
a third party selected by the Eligible Employee.
(ii) On -Line Resources. "On -Line Resources" are the online
forums, resources and tools provided through the
Sittercity.com and Yearsahead.com websites which are
owned and maintained by Sittercity Incorporated
( "Sittercity ") and which enable Eligible Employees to
search for child care, elder care (assessments, planning and
services) and other service providers, including tutoring and
homework help, pet care and household help. At Client's
request, Bright Horizons will provide a written report
concerning use of the On -Line Resources by Eligible
Employees, including Eligible Employee registration,
requests for services, and number of responses received.
(iii) Preferred Enrollment. "Preferred Enrollment" means
the opportunity to enroll in select Bright Horizons Centers
for ongoing primary child care upon availability on a first -
come, first -serve basis in advance of the general public.
Preferred Enrollment is subject to priority and preferred
enrollment arrangements with other sponsoring companies.
Use of Preferred Enrollment is subject to compliance with
all enrollment requirements.
(iv) Discount Access Program. Through the "Discount
Access Program ", Eligible Employees are eligible to
receive special discounted rates, incentives and promotions
arranged by Bright Horizons and offered directly by third
party service providers from time to time during the Term.
For example, the Discount Access Program may include
tuition discounts at child care centers, reduced tutoring rates
and discounted eldercare plan fees offered from time to time
by Bright Horizons' vendors. Eligible Employee
participation is subject to compliance with the applicable
third party service provider's enrollment and registration
requirements.
(v) Availability of CareDirect. The availability of
CareDirect is subject to the continued participation by
Sittercity in the On -Line Resources and by the third party
service providers participating in the Discount Access
Program. In the event the On -Line Resources or Discount
Access Program are no longer are available, the Annual Fee
shall be adjusted and Client shall receive a credit for the pro -
rata amount of the Annual Fee paid for the CareDirect
resource which is no longer available.
(c) Access to BUCA and CareDirect. Bright Horizons shall
develop and maintain an informational landing page with
limited customization for use by Client's employees to learn
about and access BUCA and CareDirect (the "Landing
Page "). Client shall have an opportunity to review and
approve the content of the Landing Page prior to its launch.
Use of the BUCA and CareDirect shall be subject to the
terms of use on the Landing Page and other landing pages
and websites accessed through the Landing Page.
3. FEES
(a) Annual Fee; Start -Up Fee. Client shall pay an Annual
Fee for each year (or partial year) of the Term. The Annual
Fee shall be paid bi- annually due within thirty days after the
later of Client's receipt of an invoice or April 1 and October
1 of each year. The initial Annual Fee is specified in the
Reference Information. The Annual Fee rate shall increase
by five percent per year on each anniversary of the
Commencement Date. In addition, if applicable, Client
shall pay the one -time Start-Up Fee specified in the
Reference Information within thirty days after the receipt of
an invoice. No Annual Fee, Start-Up Fee or other payment
shall be refunded or reduced in whole or part except as
otherwise provided in this Agreement. Access to the
Services may be denied during any period for which an
Annual Fee or other payment under this Agreement remains
past due and unpaid. Bright Horizons shall have the right to
impose interest charges at the rate allowed by the Texas
Government Code 2251 (the Prompt Payment Act) and
Client shall promptly pay such charges if imposed.
(b) Increase in Client Employee Population. The Annual
Fee rate is established in part based on the Approximate
Client Employee Population specified in the Reference
Information. Bright Horizons and Client agree to promptly
negotiate an amendment to this Agreement and the Annual
Fee in good faith in the event of any increase in the Client's
employee population specified in the Reference
Information.
4. ELIGIBLE EMPLOYEES; USE OF SERVICES
(a) Eligible Employees. Each employee and other person
determined by Client to be eligible to use the Services
constitutes an `Eligible Employ ". Client agrees to
provide Bright Horizons an eligibility file identifying all
employees eligible to use BUCA in a format and with
information fields agreed to by the parties, and to update
such eligibility file no less frequently than monthly. Client
shall notify Bright Horizons if an employee is no longer
eligible to use the Services, or in the event it has knowledge
of any unauthorized use of the Services.
(b) Annual Employee Use Limit. Use of BUCA by an
Eligible Employee in a calendar year shall not exceed the
Annual Employee Use Limit specified in the Reference
Information unless otherwise authorized by Client and upon
notification to Bright Horizons. For purposes of the Annual
Employee Use Limit, each use of BUCA by an Eligible
Employee shall constitute one use regardless of the number
of children or adults served or the hours used up to a
maximum of one day (for In- Center Care) or ten hours in
one day (for In -Home Care).
(c) Registration Resources. Eligible Employees shall use
BUCA solely in accordance with, and subject to, the
provisions set forth in any FAQ, policies and procedures,
registration resources and information provided by Bright
Horizons, Network Centers and Network Providers to
Eligible Employees using BUCA, as the same may be
updated, amended, or replaced from time to time (provided
such update, amendment or replacement does not materially
reduce the obligations of Bright Horizons or increase the
obligations of Eligible Employees) ( "Registration
Resources "). The content of the Registration Resources and
the procedures required to register to use BUCA may vary.
(d) Co- Payments; Other Charges. If applicable as
specified in the Reference Information, a co- payment shall
be collected and retained by or on behalf of Bright Horizons
from each Eligible Employee in connection with each
BUCA use (each a "Co- Payment "). Co- Payments for the
use of In- Center Care are calculated for each child or adult
on a per use basis regardless of the hours of use, up to any
applicable family limit per day specified in the Reference
Information. Co- Payments for the use of In -Home Care are
calculated for each caregiver needed on a per hour basis
based on the greater of (i) the requested or actual hours of
care, whichever is greater, and (ii) four hours.
Co- Payments are non - refundable and shall be due and paid
regardless of use unless the reservation has been cancelled
by 5:00 p.m. on the business day immediately prior to the
scheduled day of care.
Other charges for In -Home Care may apply where skilled
medical care or assistance is required or requested by the
Eligible Employee and will be communicated to the Eligible
Employee in advance.
Bright Horizons may use all reasonable and lawful means
to collect Co- Payments and other charges from Eligible
Employees, and may deny access to the BUCA program to
any Eligible Employee who fails to pay one or more Co-
Payments or other charges.
(e) Client Coordination.
(i) Communications. Successful implementation and use of
the Services requires multiple and ongoing communications
of the benefit of the Services to employees. Bright Horizons
will support Client's marketing and promotion of the
Services to Client's employees and recommend appropriate
methods for distribution of information about the Services
to Client's employees. The parties agree to prepare and
implement a mutually acceptable communications plan
annually for this purpose. The plan will include a variety of
strategies to communicate the benefit of the Services to
employees during the year, including providing Services
information in standard benefit communications (such as
into new hire, FMLA and return to work materials) and
providing a link on the Client's human resource /benefits
web page.
(ii) Client Responsibility. Client agrees to make available
to Bright Horizons all applicable policies, processes,
guidelines, frequently asked questions and other
documentation to ensure that Bright Horizons' systems
meet the needs of Client and that Bright Horizons' staff is
adequately trained in order to serve Client's employees.
Client agrees to provide Bright Horizons with named points
of contact for key business areas.
5. GENERAL TERMS
(a) Insurance. Bright Horizons shall maintain at all times
during the Term the following minimum insurance
coverages for the Services: (i) Commercial General
Liability insurance with combined single limits for bodily
injury and property damage, including without limitation
physical and sexual abuse and molestation, of not less than
$1,000,000 each occurrence and $2,000,000 in the
aggregate per policy year; (ii) Business auto liability
insurance including owned, non -owned and hired vehicles
with combined single limits for bodily injury and property
damage of not less than $1,000,000 each accident; (iii)
Umbrella Liability insurance in the amount of $25,000,000,
with umbrella liability coverage following the form and
terms of the underlying coverages to the extent such
coverages are available; and (iv) workers' compensation
insurance as required by law. All policies shall be written
using A- rated carriers falling within a "Secure" rating by
the A.M. Best Company or its replacement. Bright Horizons
shall provide Client a certificate of insurance evidencing the
foregoing coverages and limits at the commencement of the
Initial Term and a renewal certificate not more than ten days
following the expiration of the certificate it renews. Each
certificate shall specify Client as an additional insured for
the general, automobile and umbrella liability coverages
described above. Client shall receive a minimum of thirty
days' prior written notice of any cancellation or limitation
of any coverage, and ten days' prior written notice of any
cancellation due to nonpayment. As provided in
subparagraph 2(b)(i), Employee - Selected Services are not
part of the Services for purposes of this subparagraph 5(a).
(b) Confidential Information; Employee Services
Information. Each party shall hold in strict confidence all
nonpublic information received directly from the other party
whether oral, written or in machine readable forth, including
but not limited to information relating to the party or its
business plans, customer information, current, future and
proposed products, operations, operating procedures,
photographs, graphics, data, formulas, manuals, charts,
information systems, technology, data, computer programs,
software (and the operational functions, features and
limitations thereof), processes (whether internal to a party's
business or products or external to a party's services or
customers), methods of doing business, servicing customers
and customer relations, business and contractual
relationships, business forecasts, sales and merchandising
or marketing plans, curricula, finances, budgets, investor
information, projections, analyses or results (collectively,
"Confidential Information ") other than to the extent
required by law or judicial order, disclosed under regulatory
examination or necessary to enforce the terms of this
Agreement. Confidential Information shall not include
Employee Services Information (as defined below).
In addition, Bright Horizons shall hold in strict confidence,
all Employee Services Information in accordance and strict
compliance with all applicable Federal, State, and Local
privacy laws and regulations regarding information of
individuals, and specifically the statutory mandatory
exception of releasing a Social Security Number of a living
person, as required by the Texas Government Code 552.147
(Public Information Act), and further defined by Texas
Attorney General Opinion GA -0519. `Employee Services
Information" means any information received by Bright
Horizons directly from or on behalf of Eligible Employees
and their dependents (or other designated users) or
generated By Bright Horizons in connection with the use of
the Services by the Eligible Employee, including, without
limitation, personally identifiable financial information and
data related to gender, birth dates, addresses, health and
medical information. Bright Horizons has no obligation to
disclose any Employee Services Information to Client but
may disclose as necessary in connection with the delivery
of the Services or disclosed pursuant to any regulatory
requirement or an order, decree, subpoena or other validly
issued judicial, regulatory or administrative process (a) by
any licensing agency, department of social services, or
similar entity involved in the safety, care, oversight or
protection of dependents, or (b) in connection with any
dependent custody or similar domestic dispute, and only in
full compliance with all Federal, State, and Local laws
regarding the protection of personal information.
(c) Bright Horizons' Property /Marks. As between the
Client and Bright Horizons, Bright Horizons is the owner of
all intellectual property used in connection with the
Services, including but not limited to all Registration
Resources, Bright Horizons Marks (defined below),
communication materials, websites, use reports and other
materials created by or for Bright Horizons (collectively
"Bright Horizons Property"). Client shall not copy or
reproduce, sell, assign or license any Bright Horizons
Property without the prior written approval of Bright
Horizons and only in accordance with the provisions of this
Agreement. The permitted use of such Bright Horizons
Property (including the Bright Horizons Marks) pursuant to
the terms of this Agreement shall not create any ownership
interest in such property or related rights whatsoever.
"Bright Horizons ", "Back -Up Care Advantage Program ",
"BUCA ", "CareDirect ", and related trademarks and logos
are trademarks of Bright Horizons. These marks, (together
with any related proprietary indicia, service marks, trade
dress, trade names, logos, symbols or brand names) are
referred to herein collectively as the `Bright Horizons
Marks." Bright Horizons hereby grants Client a limited,
royalty -free license to use the Bright Horizons Marks in the
United States for the limited purpose of Client's internal
communications to its employees about the Services. This
license is revocable in whole or part for any or no reason by
Bright Horizons at any time. Client will not use the Bright
Horizons Marks for any other purpose without the prior
written consent of Bright Horizons, which shall be
revocable at any time. Client agrees that all of its uses of
the Bright Horizons Marks shall be subject to Bright
Horizons' reasonable review and instruction to ensure that
Client's use is consistent with Bright Horizons trademark
protocols, including but not limited to the use of bold text
and an "W' designation where any registered Bright
Horizons Mark appears. Client may only utilize such logos
provided by Bright Horizons. Upon the termination or
expiration of this Agreement, any license to use the Bright
Horizons Marks shall automatically expire, and all use of
the Bright Horizons Marks by Client shall cease without any
further action required by the parties.
(d) Client Property/Marks. As between Client and Bright
Horizons, Client is the owner of all intellectual property
owned by Client, including but not limited to all trademarks
and service marks, websites, communication materials,
employee eligibility files and other materials created by or
for Client (collectively, "Client Property"). Bright Horizons
shall not copy or reproduce (other than for use in connection
with the Services), sell, assign, or license any Client
Property without the prior written approval of Client. Client
hereby grants to Bright Horizons a limited, royalty -free
license to use Client's name and trademarks in the United
States for the limited purpose of fulfilling its obligations
under this Agreement and to use in Bright Horizons' client
lists. This license is revocable in whole or part for any or
no reason by Client at any time. Upon the termination or
expiration of this Agreement, any license to use the Client's
name and trademarks shall automatically expire, and all use
of the Client's name and trademarks by Bright Horizons
shall cease without any further action required by the
parties.
(e) End of Term. At the termination of this Agreement, the
parties will promptly return or destroy all intellectual
property of the other party in their possession and to cease
use thereof, except that each party may retain copies for
archival purposes.
(f) Assignment. Bright Horizons shall not assign this
Agreement without the prior written consent of the Client;
provided, however, that no such consent shall be required if
such assignment is made to, accepted by and enforceable
against an assignee (i) which is a parent, affiliate or
subsidiary of Bright Horizons, or (ii) which is a successor
to Bright Horizons as a result of a merger, sale,
consolidation or reorganization of all or substantially all of
the assets of Bright Horizons, provided there is no material
change in the Services or the obligations of the assignee
under this Agreement.
(g) No Employment. Client shall not directly or indirectly
employ or solicit any employee of Bright Horizons to
perform dependent care or other similar roles for the benefit
of Client or its employees regardless of location during or
within one year after the Term. Unsolicited inquiries or
responses by Bright Horizons' employees to general media
advertising or similar "blind" solicitations for positions
other than dependent care or other similar roles shall not
apply to this subparagraph.
(h) Indemnities. Bright Horizons (" Indemnitor") agrees to
indemnify, defend, and save harmless the Client, its
directors, officers, partners, employees and agents (each an
"Indemnitee ") from all third party suits, actions, claims,
demands, damages, losses, liabilities, expenses and costs,
including without limitation reasonable attorneys' fees,
arising out of or in connection with (i) the breach of any
contractual duty by the Indemnitor under this Agreement, or
(ii) personal or bodily injury (including death) to any person
including without limitation any children or adults or (iii)
damage to the property of any person or entity, in each event
to the extent such injury or damage was caused by the
willful or negligent acts, errors or omissions of the
Indemnitor, its directors, officers, partners, employees, or
agents. Indemnitor's obligations under this paragraph shall
be limited to where the directors, officers, partners,
employees and agents of Client are acting in their capacities
as directors, officers, partners, employees and agents,
respectively, and not as parents or guardians using the
Services. As provided in subparagraph 2(b)(1), Employee -
Selected Services are not part of the Services for purposes
of this subparagraph 5(h).
(i) Termination. (i) Either party may terminate this
Agreement upon any material breach by the other party of
any obligations under this Agreement by sending such
defaulting party written notice of the termination stating the
nature of the breach of obligation. Such notice of
termination shall be effective thirty days following the date
of delivery thereof unless the breach is remedied to the
satisfaction of the terminating party during such thirty day
period; provided, however, that if the nature of the breach
of obligation is such that it is not capable of being remedied
within such thirty day period, so long as the breaching party
commences remedying the breach within such thirty day
period and diligently pursues such remedy through
completion, the notice of such termination shall have no
force or effect. In the event the Client is the terminating
party under this paragraph, and Client is not in default of its
obligations under this Agreement, Bright Horizons shall
promptly refund to Client upon such termination any pro
rata portion of the Annual Fee then paid for the remainder
of the Term.
(ii) Client's payment obligations are payable only and solely
from funds appropriated and available for this Agreement.
Client agrees to take all reasonable steps to ensure the
continued appropriation of funds due under the Agreement.
In the event funds sufficient to permit Client to pay its
obligations under the Agreement have not been
appropriated, Client may terminate the Agreement as of the
anniversary of the Commencement Date upon no less than
one hundred twenty (120) days' written notice. In the event
of termination under this paragraph due to inadequate
appropriation of funds, there will be no penalty nor removal
fees charged to Client.
(j) Miscellaneous. This Agreement and any amendment or
renewal thereof may be executed in multiple counterparts,
each of which shall be deemed an original and effective
upon delivery and all of which shall be considered one
instrument as if each party had signed the same signature
page and may be transmitted by fax or by electronic mail in
portable document format and signatures appearing on
faxed or electronic mail instruments shall be treated as
original signatures. This Agreement supersedes any and all
prior discussions, correspondence or agreements between
the parties relating to the Services or the terms of this
Agreement and may be amended only by a writing executed
by both parties. This Agreement shall be governed by the
laws of the Texas without regard to conflict of law
principles, and shall apply to all successors and assigns. If
any term, covenant or condition of this Agreement or the
application thereof to any person or circumstance shall be
held invalid or unenforceable, the remainder of this
Agreement or the application of such term, covenant or
condition to persons or circumstances other than those as to
which it is held invalid or unenforceable, shall not be
affected thereby and each term, covenant or condition of
this Agreement shall be valid and enforced to the fullest
extent permitted by law. Paragraph headings in this
Agreement are for convenience of reference only and shall
not define or limit the provisions of this Agreement.
Any notices required under this Agreement shall be in
writing and shall be deemed given when received if
delivered by hand, by certified mail (postage prepaid and
return receipt requested), or by a nationally recognized
overnight courier, to the corporate offices of Client and
Bright Horizons at the addresses set forth in the Reference
Information. The parties agree that nothing in this
Agreement shall be deemed to create a partnership,
employer - employee relationship, or joint venture between
the parties, it being agreed that Bright Horizons shall be
acting solely as an independent contractor under this
Agreement at all times. This Agreement is solely for the
benefit of Client and Bright Horizons, and no other person
or entity shall be deemed a third party beneficiary of any
term hereof. In no event shall either Client or Bright
Horizons be liable to the other for any indirect,
consequential, special, incidental or punitive damages,
including without limitation for lost business or profits or
for any failure or delay in performance of its obligations
under this Agreement beyond its reasonable control other
than the obligation of payment. Client acknowledges that
breach of subparagraph 2(a)(iii) or subparagraph 5(g) may
cause irreparable harm to Bright Horizons and, in addition
to any other available remedies, Bright Horizons shall be
entitled to seek temporary and /or permanent injunctive
relief to enforce this provision. Without limitation, the
provisions of paragraph 3 and subparagraphs 5(b), (c), (d),
(e), (g), and (h) shall survive the expiration or termination
of this Agreement.
Exhibit D
INSURANCE REQUIREMENTS AND
WORKERS' COMPENSATION REQUIREMENTS
Upon contract execution, all insurance requirements shall become contractual obligations, which the
successful contractor shall have a duty to maintain throughout the course of this contract.
STANDARD PROVISIONS:
Without limiting any of the other obligations or liabilities of the Contractor, the Contractor shallprovide
and maintain the minimum insurance coverage as indicated hereinafter during the tee in of this Contract.
Contractor shall file with the Purchasing Department satisfactory certificates of insurance. Contractor
may, upon written request to the Purchasing Department, ask for clarification of any insurance
requirements at any tune.
All insurance policies proposed or obtained in satisfaction of these requirements shall comply with the
following general specifications, and shall be maintained in compliance with these general specifications
throughout the duration of the Contract, or longer, if so noted:
• Each policy shall be issued by a company authorized to do business in the State of Texas with an
A.M. Best Company rating of at least A- or better.
• Contractor shall be responsible for any deductibles or self - insured retentions
• Liability policies shall provide for the following:
■ City of Denton, its Officials, and Employees shall be included as Additional Insured.
■ That such insurance is primary to any other insurance available to the Additional Insured
with respect to claims covered under the policy. The inclusion of more than one insured
shall not operate to increase the insurer's limit of liability.
Cancellation: City requires 30 day written notice should any of the policies described on the
certificate be cancelled or materially changed before the expiration date (10 days for non payment).
Should any required insurance lapse during the contract term, requests for payments originating after
such lapse shall not be processed until the City receives satisfactory evidence of reinstated coverage as
required by this contract, effective as of the lapse date. If insurance is not reinstated within ten (10)
days after written notification by the City, City may, at its sole option, terminate this agreement effective
on the date of the written notification.
SPECIFIC ADDITIONAL INSURANCE REQUIREMENTS:
All insurance policies proposed or obtained in satisfaction of this Contract shall additionally comply with
the following marked specifications, and shall be maintained in compliance with these additional
specifications throughout the duration of the Contract, or longer, if so noted:
[X] A. General Liability Insurance:
(CareAdvantage) —11/15
General Liability insurance with combined single limits of not less than $1,000,000.00 shall
be provided and maintained by the Contractor. The policy shall be written on an occurrence
basis either in a single policy or in a combination of underlying and umbrella or excess
policies.
If the Commercial General Liability form (ISO Form CG 0001 current edition) is used:
Coverage A shall include products, and completed operations, independent contractors,
and broad form property damage coverage.
0 Coverage B shall include personal injury.
0 Coverage C, medical payments, is not required.
If the Comprehensive General Liability form (ISO Form GL 0002 Current Edition
and ISO Form GL 0404) is used, it shall include at least:
Bodily injury and Property Damage Liability for products and completed operations,
independent contractors.
0 Contractual liability covering this contract, and broad form property damage liability.
[X] Automobile Liability Insurance:
Contractor shall provide Commercial Automobile Liability insurance with Combined Single
Limits (CSL) of not less than $500,000 either in a single policy or in a combination of basic and
umbrella or excess policies. The policy will include bodily injury and property damage liability
arising out of the operation, and use of all automobiles used in conjunction with this contract.
Satisfaction of the above requirement shall be in the form of a policy which provides for:
• any auto, or
• all owned hired and non -owned autos.
[] Workers' Compensation Insurance
Contractor shall purchase and maintain Workers' Compensation insurance which, in addition to
meeting the minimum statutory requirements for issuance of such insurance, has Employer's
Liability limits of at least $100,000 for each accident, $100,000 per each employee, and a $500,000
policy limit for occupational disease. The City need not be named as an "Additional Insured" but
the insurer shall agree to waive all rights of subrogation against the City, its officials, agents,
employees and volunteers for any work performed for the City by the Named Insured. For building
or construction projects, the Contractor shall comply with the provisions of Attachment 1 in
accordance with §406.096 of the Texas Labor Code and rule 28TAC 110.110 of the Texas Workers'
Compensation Commission (TWCC).
[ ] Owner's and Contractor's Protective Liability Insurance
The Contractor shall obtain, pay for and maintain at all times during the prosecution of the work
under this contract, an Owner's and Contractor's Protective Liability insurance policy naming the
City as insured for property damage and bodily injury which may arise in the prosecution of the
work or Contractor's operations under this contract. Coverage shall be on an "occurrence" basis
and the policy shall be issued by the same insurance company that carries the Contractor's liability
insurance. Policy limits will be at least $500,000.00 combined bodily injury and property damage
per occurrence with a $1,000,000.00 aggregate.
[ ] Fire Damage Legal Liability Insurance
Coverage is required if Broad form General Liability is not provided or is unavailable to the
contractor or if a contractor leases or rents a portion of a City building. Limits of not less than
each occurrence are required.
[ ] Professional Liability Insurance
Professional liability insurance with limits not less than $1,000,000.00 per claim with respect to
negligent acts, errors or omissions in connection with professional services is required under this
Agreement.
[ ] Builders' Risk Insurance
Builders' Risk Insurance, on an All -Risk form for 100% of the completed value shall be provided.
Such policy shall include as "Named Insured" the City of Denton and all subcontractors as their
interests may appear.
[ ] Environmental Liability Insurance
Environmental liability insurance for $1,000,000 to cover all hazards contemplated by this
contract.
[ ] Riggers Insurance
The Contractor shall provide coverage for Rigger's Liability. Said coverage may be provided by a
Rigger's Liability endorsement on the existing CGL coverage; through and Installation Floater
covering rigging contractors; or through ISO form IH 00 91 12 11, Rigger's Liability Coverage
form. Said coverage shall mirror the limits provided by the CGL coverage
[ ] Commercial Crime
Provides coverage for the theft or disappearance of cash or checks, robbery inside /outside the
premises, burglary of the premises, and employee fidelity. The employee fidelity portion of this
coverage should be written on a "blanket" basis to cover all employees, including new hires. This
type insurance should be required if the contractor has access to City funds. Limits of not less
than $ each occurrence are required.
[ ] Additional Insurance
Other insurance may be required on an individual basis for extra hazardous contracts and specific
service agreements. If such additional insurance is required for a specific contract, that
requirement will be described in the "Specific Conditions" of the contract specifications.
ATTACHMENT 1
[N /A] Workers' Compensation Coverage for Building or Construction Projects for Governmental
Entities
A. Definitions:
Certificate of coverage ( "certificate ") -A copy of a certificate of insurance, a certificate of
authority to self - insure issued by the commission, or a coverage agreement (TWCC -81,
TWCC -82, TWCC -83, or TWCC -84), showing statutory workers' compensation insurance
coverage for the person's or entity's employees providing services on a project, for the
duration of the project.
Duration of the project - includes the time from the beginning of the work on the project until
the contractor's /person's work on the project has been completed and accepted by the
governmental entity.
Persons providing services on the project ( "subcontractor" in §406.096) - includes all persons
or entities performing all or part of the services the contractor has undertaken to perform on
the project, regardless of whether that person contracted directly with the contractor and
regardless of whether that person has employees. This includes, without limitation,
independent contractors, subcontractors, leasing companies, motor carriers, owner - operators,
employees of any such entity, or employees of any entity which furnishes persons to provide
services on the project. "Services" include, without limitation, providing, hauling, or
delivering equipment or materials, or providing labor, transportation, or other service related
to a project. "Services" does not include activities unrelated to the project, such as
food /beverage vendors, office supply deliveries, and delivery of portable toilets.
B. The contractor shall provide coverage, based on proper reporting of classification codes and
payroll amounts and filing of any overage agreements, which meets the statutory requirements
of Texas Labor Code, Section 401.011(44) for all employees of the Contractor providing
services on the project, for the duration of the project.
C. The Contractor must provide a certificate of coverage to the governmental entity prior to being
awarded the contract.
D. If the coverage period shown on the contractor's current certificate of coverage ends during the
duration of the project, the contractor must, prior to the end of the coverage period, file a new
certificate of coverage with the governmental entity showing that coverage has been extended.
E. The contractor shall obtain from each person providing services on a project, and provide to
the governmental entity:
1. a certificate of coverage, prior to that person beginning work on the project, so the
governmental entity will have on file certificates of coverage showing coverage for all
persons providing services on the project; and
2. no later than seven days after receipt by the contractor, a new certificate of coverage
showing extension of coverage, if the coverage period shown on the current certificate
of coverage ends during the duration of the project.
F. The contractor shall retain all required certificates of coverage for the duration of the project
and for one year thereafter.
G. The contractor shall notify the governmental entity in writing by certified mail or personal
delivery, within 10 days after the contractor knew or should have known, of any change that
materially affects the provision of coverage of any person providing services on the project.
H. The contractor shall post on each project site a notice, in the text, form and manner prescribed
by the Texas Workers' Compensation Commission, informing all persons providing services
on the project that they are required to be covered, and stating how a person may verify
coverage and report lack of coverage.
L The contractor shall contractually require each person with whom it contracts to provide
services on a project, to:
1. provide coverage, based on proper reporting of classification codes and payroll amounts and
filing of any coverage agreements, which meets the statutory requirements of Texas Labor
Code, Section 401.011(44) for all of its employees providing services on the project, for the
duration of the project;
2. provide to the contractor, prior to that person beginning work on the project, a certificate of
coverage showing that coverage is being provided for all employees of the person providing
services on the project, for the duration of the project;
provide the contractor, prior to the end of the coverage period, a new certificate of coverage
showing extension of coverage, if the coverage period shown on the current certificate of
coverage ends during the duration of the project;
4. obtain from each other person with whom it contracts, and provide to the contractor:
a. a certificate of coverage, prior to the other person beginning work on the project; and
b. a new certificate of coverage showing extension of coverage, prior to the end of the
coverage period, if the coverage period shown on the current certificate of coverage ends
during the duration of the project;
5. retain all required certificates of coverage on file for the duration of the project and for one
year thereafter;
6. notify the governmental entity in writing by certified mail or personal delivery, within 10
days after the person knew or should have known, of any change that materially affects the
provision of coverage of any person providing services on the project; and
7. Contractually require each person with whom it contracts, to perform as required by
paragraphs (1) - (7), with the certificates of coverage to be provided to the person for whom
they are providing services.
By signing this contract or providing or causing to be provided a certificate of coverage, the
contractor is representing to the governmental entity that all employees of the contractor who
will provide services on the project will be covered by workers' compensation coverage for the
duration of the project, that the coverage will be based on proper reporting of classification
codes and payroll amounts, and that all coverage agreements will be filed with the appropriate
insurance carrier or, in the case of a self - insured, with the commission's Division of Self -
Insurance Regulation. Providing false or misleading information may subject the contractor to
administrative penalties, criminal penalties, civil penalties, or other civil actions.
K. The contractor's failure to comply with any of these provisions is a breach of contract by the
contractor which entitles the governmental entity to declare the contract void if the contractor
does not remedy the breach within ten days after receipt of notice of breach from the
governmental entity.
Exhibit E
Certificate of Interested Parties Electronic Filing
In 2015, the Texas Legislature adopted House Bill 1295, which added section 2252.908 of the Government
Code. The law states that the City may not enter into this contract unless the Contractor submits a disclosure
of interested parties (Form 1295) to the City at the time the Contractor submits the signed contract. The
Texas Ethics Commission has adopted rules requiring the business entity to file Form 1295 electronically
with the Commission.
Contractor will be required to furnish an original notarized Certificate of Interest Parties before
the contract is awarded, in accordance with Government Code 2252.908.
The contractor shall:
1. Log onto the State Ethics Commission Website at:
https: / /www.ethics.state .tx.us /whatsnew /elf info_form1295.htm
2. Register utilizing the tutorial provided by the State
3. Print a copy of the completed Form 1295
4. Enter the Certificate Number on page 2 of this contract.
5. Sign and notarize the Form 1295
6. Email the notarized form to 12urchasingLcityofdenton.com with the contract number in the subject line.
(EX: Contract 1234 — Form 1295)
The City must acknowledge the receipt of the filed Form 1295 not later than the 30th day after Council
award. Once a Form 1295 is acknowledged, it will be posted to the Texas Ethics Commission's website
within seven business days.
the City of Denton
Response to R-FP 5914
Prepared by:
Bright Fk)I'IZOTIIS
CareAdvantage-
A 8'righ"
www.brighthorizon.s.cor-.n
Phil Westberry
Senior Client Services Director
(51.2)280 74-4.7
phil.westberry( bright horizo n.s. co rn
October 29, 201.5
Exhibit F
con'...
..flidentlal ft y- Not1ce
We understand that certain information contained within the following RFP response may be
released. The information considered proprietary is highlighted and all items denoted as such should
remain confidential and may not be shared with a third party without the prior written consent of
Bright Horizons Family Solutions*' ( "Bright Horizons""). The release of this information
would result in a loss of proprietary information and could damage our ability to remain
competitive and is not subject to disclosure pursuant to State of Texas Local Government
Code 252.049 and Section 552.110 of the Texas Public Information Act. The City of Denton
( "the City ") is welcome to use or share any sections of this proposal internally for deciding on a
dependent care provider.
All trademarks, logos, and trade names used in this request for proposal are proprietary to Bright
Horizons, and are protected by U.S. and international trademark laws. These include the following:
Bright Horizons
Bright Horizons Family Solutions*'
Bright Horizons Care AdvantageTM
Back -Up Care Advantage Program
Bright Horizons CareDirectTM
Bright Horizons Special Needs
BrightStudyrm
College Coach®
EdAssiW
Horizons Workforce Consulting
°2015 Bright Horizons Family Solutions LLC i The City of Denton
Denton, Texas
Exhibit F
Table of Contents
CoverSheet ........................................................................................................................... ..............................1
PricingSheet: Exhibit 1 ....................................................................................................... ..............................2
Completed Solicitation Checklist ....................................................................................... ..............................3
Attachment A: Business Questionnaire ............................................................................ ..............................4
Attachment B: Exception Form ....................................................................................... .............................40
AttachmentD: References ................................................................................................ .............................44
Attachment E: Conflict of Interest Questionnaire Form ............................................. .............................45
Attachment F: Signed Acknowledgement Form ............................................................ .............................46
Appendix A: Provider Comparison Chart
Appendix B: Sample Utilization Report
AppendixC: Customer Satisfaction Survey
Appendix D: Sample Marketing Materials
Appendix E: Bright Horizons Standard Terms and Conditions
°2015 Bright Horizons Family Solutions LLC ii The City of Denton
Denton, Texas
Exhibit F
Request for Proposals
RFP 5914
Supply of dependent, elder, and pet services for the City of Denton
Name of Organization: Bright Horizons Family Solutions LLC
Company Website: www.brighthorizons.com
Street Address or P.O. Box: 9901 E. Valley Ranch Parkway, Suite 2015
City, State, and Zip:
Telephone:
Fax Number:
Contact Person:
Title:
Irving, Texas 75067
(512) 280 -7447
(972) 409 -7153
Phil Westberry
Senior Client Services Director
Email Address: nhil .westberrc)brighthorizons.com
Date of Submission: October 28, 2015
°2015 Bright Horizons Family Solutions LLC 1 The City of Denton
Denton, Texas
Exhibit F
X Exhibit 1 — Pricing sheet
X Review Exhibit 2 — General Provisions and Terms and Conditions
X Review Exhibit 3 — Scope of Work /Technical Specifications
N/A Review Exhibit 4 — Technical Drawings and Plans if applicable)
N/A Submission of Exhibit 5 — FTP Site Form if applicable)
N/A Review Exhibit 6 — Federal Grant Requirements if applicable)
X Cover sheet
X Solicitation number
X Solicitation name
X Firm name
X Firm address
X Contact name
X Contact hone
X Contact fax
X Website address
X Contact email address
X Solicitation Checklist
X Attachment A- Business Overview Questionnaire
X Document how firm meets minimum qualifications Section 3
X Detail to support evaluation criteria
X Attachment B — Exception Form
N/A Attachment C — Safety Record Questionnaire if applicable)
X Attachment D — Reference Form
X Attachment E — Conflict of Interest Questionnaire Form — with signature
X Attachment F - Acknowledgment
X Acknowledgment of Addenda
X Submission signed by authorized officer, in the orderspecified below
Hard Copy Submission: If submitting a hard copy, the City requires one (1) original
N/A and three (3) copies, with the pricing sheet submitted electronically in excel or emailed
in excel to EbidsLc),cityofdenton.com with the Solicitation # and name in the subject
line.
Electronic Submission: If submitting an electronic proposal only, email to
X Ebids &cijv:4denton.com with the Solicitation # and name in the subject line. The
Pricing sheet (Exhibit 1) must be in excel format.
°2015 Bright Horizons Family Solutions LLC 3 The City of Denton
Denton, Texas
Exhibit F
RFP 5914 Pricing Sheet for DEPENDENT, ELDER & PET CARE SERVICES
Respondent's Business Name Bright Horizons
Principal Place of Business (City and State) Watertown, MA
Section B. Usage Fees (Cost to Employees upon utilization of services)
ITEM
DESCRIPTION
City of Denton
proposed Date if
D iscounted
ITEM
QTY
UOM
Type of Service Requested
requested
can not meet
Cost of Service
Rate
completion
required
6
schedule
schedule:
Employee Co -Pay Center Based Care
$15/$25
* NA
One -time implementation cost, included all cost related to Professional
7
1
1
EA
services, installation, integration, configuration, marketing, training, and
Long Term Care
travel expenses.
2/15/20161
$5,000
$
Onsite educational training for City of Denton Personnel as needed after
2
1
EA
implementation (includes travel).
4/15/2016
Included
3
1
EA
Website training as needed after implementation.
4/15/2016
fee waived
Included
4
1
EA
Educational and Marketing materials ( as needed).
Provided, City to
Up to 10%
NA
4/15/2016
print as needed
5
1
YR
Per employee cost to City of Denton for access to ALL services.
2/15/2016
$3.06 PEPM*
Employee access to child, elder and pet sitter online database- additional
Recurring operation and maintenance. Include all cost related to licensing
6
1
yR
and support.
2/15/2016
Included
Year One Costs (Dependent on # of employees at renewal date)
$60,000.00
section above
Year Two Cost (Dependent on # of employees at renewal date)
$57,750.00
Year Three Cost (Dependent on # of employees at renewal date)
150 uses per year
$60,637.50
$0.001
Three Year Total Cost to the City based upon the number of employees
$0.00
$178,387.50
Section B. Usage Fees (Cost to Employees upon utilization of services)
ITEM
DESCRIPTION
Rate per
Subscription
Visit Rate per Hour
D iscounted
I TOTAL
Fee
Rate
Back -Up Care Child and Elder (Scheduled and Emergency)
6
Employee Co -Pay Center Based Care
$15/$25
* NA
$15.00
7
Employee Co -Pay In Home Care
NA
$6.00
Long Term Care
$
Registration
NA
Employee Discounted Rate at Agency Facility
fee waived
9
Employee Discounted Rate at Agency Network Facility
Up to 10%
NA
Sitter Database
13
Employee access to child, elder and pet sitter online database- additional
Included in
$0.00
employee fee
section above
Total
$0.001
$0.00 $0.00
$0.00
$0.00
* $15 per center visit for first child, $25 per family for more than one
Exhibit F
1. Contract ashes- Inaation (lase° fin - naafi' a aaaata�aa t/aa laaaa7aaa aa7)mm
Peas aa1h)aar1ra In fin-Ina tion aarr1l be used to aarar'o- a c-ontr ac4 should your firin be saes -co- . fin-
award.
Our legal name is Bright Horizons Family Solutions LLC.
Adala °crass:
Our headquarters is located at 200 Talcott Avenue South, Watertown, MA 02472, and our regional
office is located at 9901 E. Valley Ranch Parkway, Suite 2015, Irving, TX 75063.
a�aat aatiaaaa�a� � as a��aaaata�aa��t (:!"�axaaaa)m.
The agent authorized to sign this contract is Sandra M. Wells, EVP of Employer Services.
Agvllt's cinaarl aaa7ala °crass:
Sandra's email address is swellsLc),brighthorizons.com.
,w S� aabs1diiaay aatm-
Our parent company is Bright Horizons Family Solutions Inc.
3. Organization seas f,.iiaanan
paartaaaaa° calla /1l017a01-,�atl'
seas aaall'arl'alaaaal ananaaa~zaatl'aaaa
Bright Horizons is a LLC.
4 7 'a .. Payer /:D#:
Our taxpayer identification number for Bright Horizons Family Solutions LLC is 62- 1742957.
5. Date kstaablaant cd:
We were established in 1986.
6 / took -aall�, lTaaalaaaaataiazed //aaan/raaass: Yes or No
No, we are not a historically underutilized business.
°2015 Bright Horizons Family Solutions LLC 4 The City of Denton
Denton, Texas
Exhibit F
Doc hour coinj_)any have an In the state 0/' i -X a , Or the
f,ity ot'D nton Yes or No', in which?
Yes, our physical presence within the State of Texas includes our regional office in Irving, as well as
35 child care centers we directly manage throughout the State.
8, Pia -13sc as -ovi e a detailed h tb of Bali' . 1-n-oducts andlor sciiliccs that your coinj_)any
n-o ark
We offer a variety of services that address working families' needs throughout all of life's key stages.
These programs are customized to meet each client's unique needs and business goals. Our suite of
services includes:
uuui °i
Urgent and planned back up child and adult /elder carp, progrann"ns: provides nationwide
dedicated or consortium back -up child care centers; back -up programs integrated into full-
service centers; center -based and in -home back -up care services for employees' children and
their adult relatives; sick child care services; travel care programs; infant transition programs; and
conference care services.
uuuuu
Regular and ongoing child and adult /elder carp, and fann"nily support discounts: helps
employees balance all of their work /life demands through a comprehensive offering that
includes priority access and discounted tuition rates to child care centers as well as access to a
database where employees can find and secure additional services including nannies, caregivers,
pet care, senior care consulting, housekeeping needs, and tutoring /test preparation discounts.
On site or near site chid care, centers: provides dedicated child care centers; centers open to
community but offering priority enrollment to client populations; centers are customized to
meet the needs of the organization and community and to reflect and respond to the unique
culture of the sponsoring organization.
College Coach: provides employees with the assistance they need to start their children's
education out on the right foot and prepare them for the college admission process; our
platform includes workshops, expert counseling, and web -based assistance to ensure employees
and their families reach their academic goals.
Horizons Workli:arce Consulting Services: helps our clients craft strategies and implement
programs that increase the effectiveness of their people practices, support the evolving needs of
working parents, and help achieve business goals, including feasibility and needs assessments;
work /life strategic planning; return -on- investment analyses; outsourced work /life management;
and child care center effectiveness audits.
Bright Horizons Spe,cial Needs: provides expert guidance through the education maze,
helping to minimize associated employee productivity losses. An average of 10% of working
parents care for a child with special or exceptional needs, and on average, these working parents
lose five hours per work week to navigating their children's educational needs. Most families
remain unaware that the same services they utilize through outside sources are available and
sometimes better suited to be provided (and funded) through schools. By receiving support and
assistance in all areas — identifying issues, managing processes, and advocating for a child —
employees are empowered to make effective choices and avoid costly missteps that increase
insurance costs.
°2015 Bright Horizons Family Solutions LLC 5 The City of Denton
Denton, Texas
Exhibit F
a: d. ssist: helps companies and their employees maximize their education assistance resources
through individualized education and financial advising, expert administration and policy
compliance, and a robust network of fully accredited educational institutions. As the leading
provider of comprehensive managed education solutions, EdAssist aligns tuition assistance
spending with strategic talent needs to drive business outcomes.
1:,oanRepay; gives employers a powerful way to recruit, compensate, and retain employees by
offering a financial benefit that helps pay down their student loan debt during their tenure with
the company. This unique solution includes policy development led by the LoanRepay team,
employee financial advising, and an intuitive, web -based administration and user platform.
Private c.:ger ne nary schools: provides children with supportive learning environments and
dynamic educational experiences that enable them to achieve academic success and develop
personal responsibility and integrity.
Parent support services: supports the work /life needs of parents, including seminars, parent
discussion groups, "lunch- and - learn" sessions, and resource libraries filled with books, videos,
and magazines focused on parenting, child development, and achieving work /life balance.
Schoc: lsoLJ'r prograr ns; helps employees balance workplace demands with the needs and
schedules of their school -age children such as programs when schools are closed due to
inclement weather, holidays, semester and summer breaks, and before - and after- school
programs.
9. is your a on,1 surly flied or been een taained i a aaay.ht' g afion iraaraxhlh your coinj zany Barad the
anra(-a° sera as Contract act anrrf ar1a the Kist .tiaras yeaaa °an under your cui —rent coinj_)aaaay naalne or ally
aaaher cons aa,aaay naaln 11' so, . n°aaari' e detaJ& of the issues and a °eanaaiam'onY Y' d3v aJ1 a /rA-,
Conducting business in North America, Europe, and India, with approximately than 26,000
employees providing employer- sponsored child care and early education programs for more than
900 clients, in the normal course of business Bright Horizons does occasionally become involved in
litigation. However, there are no judgments, actions, or liabilities, either past or present, which
would have any material effect on our ability to conduct business or impact the terms of an
agreement with the City of Denton. Our open classrooms, low caregiver -to- dependent ratios,
stringent policies and procedures, and designation as a mandated reporter have kept claims to a
minimum, while also ensuring children's and dependents' health and safety. In addition, our
comprehensive reporting and incident follow -up processes have kept claims and litigation at a level
that is well below expectations in most other businesses.
Have you evel- defiaulted on or la-zled to con'r aia -fay as contract sees aw °gasses° a ~assent Caaxaa aaaray
naalne or aara�r aaa°hel- coma aaara�r naaln W Via, 14711c re and why Gi''vc main and a°a- ia- sesame
rauinba�a° of , amass r.
No, we have never had a contract terminated for default or failed to complete a contract during the
contract term.
°2015 Bright Horizons Family Solutions LLC 6 The City of Denton
Denton, Texas
Exhibit F
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na inc aand lama- 1 -dione aaaaxtrbel- (i) of ., Y47n aa° (i),
.'? Has your coinj_aaa y braiaieineno-d aan 1,inj_do raaaa Hed0th as d aa.iiaa°y r(.Wr ain coinj -)h.' a at
Yantis 29 (111,"1? 191 "Gencrai 111dusay Sfdanddards " as nailor 29 (111, 19,7 "Gaanel -aai'
Construction Sfdanddards "aax they al-q-)iiV to Your (1,01111aaa ay'x a ~aastoinaaayaactiaritiaaxi
IN
&9 toc leve1=1&v
We have implemented steps to comply with all applicable Occupational Safety and Health
Administration regulations and have robust safety procedures and conduct employee trainings to
secure the well-being of employees and children in our care.
V. idea- '
ia.,xaax t"i'ovel- ninent Code Section M52002- Non-resident iddel- , 7i-xas hiY471-n-ohibits c4ti'a
and axa°her governinental units a -oin aaaaraardia Contracts to as 1011- a °aaxident 11jin aanhsx the
aarnount ol'xaach as bid is lower than the lowest bid by as 7 i -xaax resident by the aaxarount the
a °aaai to underbid iaa a°iaa- sasses- a °exiaiaaaat bi'aiaiaaa°x'xa°aaa°e, .aa aaa °aiaaa° to
inaalte this aiefel"x 11"naati0aaY Ph'13xc. aroilide the aaainc :address., a nd Vionaa aauinbel. -ofi
aa, cS1_)ondita .iia°xar'x iaaraaa iiai'a IM ice aal'buxiaaaaxx:
Our headquarters is located at 200 Talcott Avenue South, Watertown, MA 02472, (617) 673 -8000,
and our regional office is located at 9901 E. Valley Ranch Parkway, Suite 2015, Irving, TX 75063,
(214) 710 -2791.
b. f:;oinj_aaan x inaaiaaar'
m ty iMaa~-aa aaiW baaxiaaaaxxmm
Same as 13.a.
°2015 Bright Horizons Family Solutions LLC 7 The City of Denton
Denton, Texas
Exhibit F
Same as 13.a.
14. Provide detaJ& to 1 �a, incahi hW c.,Wir(111CaI d3lid defively.
The City of Denton's interest in providing dependent care programs came out of the Innovation
Program where employees identified, researched, and recommended programs to improve service
process and employee engagement, among other goals. You are not alone in identifying dependent
care supports as a key employee need, but it is more than that. With the current and worsening labor
shortage, forward thinking organizations are turning to dependent care programs to differentiate
themselves from the their labor competition. Of those named to FORTUNE Magazine's "100 Best
Companies to Work For," we support 53 organizations with work /life solutions, as well as 84
organizations named to Working Mother Magazine's "100 Best Companies for Working Mothers"
Est.
Our solution, Bright Horizons Care Advantage, will strengthen your benefits package to improve
recruitment and retention efforts, engagement, resilience, overall employee well - being, and sustained
productivity, and provide the business continuity required by your taxpayers. In addition, like most
of North Texas, the City was hit hard with the icy conditions of last winter, and experts are
predicting another eventful winter. Having your employees available to provide the critical services
of your customers, and not worry about closed schools, child care centers, and caregivers' ability to
provide back -up care is a service continuity issue.
Personal challenges that distress employees, directly affect the City. Every employee manages — as
best as he or she can — an array of personal and professional demands that include work schedules,
deadlines, family life, child care, elder care, etc. When not properly managed or supported, these
demands often increase employee stress and can take an enormous amount of time and thought to
straighten out therefore, bandwidth is redirected to these issues, resulting in loss of engagement,
loss of productivity, and increased absenteeism at work. Information released by the U.S. Bureau of
Labor Statistics supports this — 2.8 million workdays are lost annually to unplanned absences —
affecting the employee, the employer, and co- workers. However, employers who take action by
implementing Bright Horizons Care Advantage increase employees' ability to manage life stressors.
Compfianc.e with Spec.' m'cati ns, lm' , ,, eliab lily, rac.tevist c. to meet
Stated or Implied Needs
Based on our understanding of the City's goals, from multiple meetings as well as the Request for
Proposal, we believe that we are the best partner for you. Bright Horizons Care Advantage is a one -
stop solution that provides employees with a wide array of support services that facilitates balance of
family and personal demands, thereby decreasing absenteeism and increasing the time and attention
they can direct to work. What this means for you is providing an affordable benefit that meets
employees' needs by getting them to work and empowering them to be productive and innovative,
while allowing you the means to exceed resident expectations. This holistic dependent care strategy
will ease your pain points by providing 100% coverage for meeting employees' life stressors and
distractions.
°2015 Bright Horizons Family Solutions LLC 8 The City of Denton
Denton, Texas
Exhibit F
Center -based (well) and in -home (well and " " " "" Membership to online national database
mildly -ill) care for children (powered by Sittercity) of child and
adult /elder caregivers, pet care,
In -home care for adults /elders housekeeping needs
Available throughout the U.S. regardless of iiiiiiiiii Access to YearsAhead senior care consulting
employee's and dependent's location and elder care service referral (telephonic
Telephonic, mobile, and online access and online)
1111° Fully staffed (90+ care consultants), award
winning call center available 365/24/7
Care consultants remove burden by
identifying and securing care options
Supports business continuity through our
add -on program Crisis Care Assist at no
additional cost
Up to XX uses per employee annually
nominal copay
Preferred enrollment with waived
registration fee into community -based Bright
Horizons- managed centers
Tuition discounts available at select partner
centers
Discounted tutoring and test prep services
through BrightStudy
Unlimited use with user negotiating and
bearing full cost of care
Indic,ators of Probable Performanc.e Under Contract
How does Bright Horizons Care Advantage differ from other programs marketed similarly to ours?
Some providers can talk about what they can do, while others piece together different components
to mimic our program. As the pioneers in employer- sponsored child and dependent care, we have
been in business for almost three decades, and serve more than 900 clients representing a multitude
of industries including government, higher education, healthcare, for - profit, and not - for - profit
organizations. Locally, we provide the same services for 14 North Texas companies including
Alliance Data, Santander, UT Southwestern, Parkland Hospital, Pioneer Natural Resources, and
others.
This has provided us with direct experience in customizing programs to fit clients' needs, a
as well as the financial stability necessary to secure their trust in our ability to
provide for them today and into the future. What does this mean for you? Only we can offer the
City the most established and utilized back -up care service in the industry. With more than
actual days of care provided in 2014, we have delivered more direct care than any other provider in
the industry today.
°2015 Bright Horizons Family Solutions LLC 9 The City of Denton
Denton, Texas
Exhibit F
Pvic.e, -1 otal Cost of Ownership
The City is interested in a dependent care program that not only meets the minimum qualifications
of the RFP, but is also affordable. We also encourage you to consider that the mark of a successful
benefit program is also utilization. With Bright Horizons Care Advantage, your employees will have
the ability to obtain 10 uses of urgent and planned back -up care for children and adult /elders for a
nominal copay
For all other needs, including nannies,
senior care consultation, pet care, and housekeeping needs, they will have free membership to an
online caregiver database (powered by Sittercity) with unlimited basic background checks. A
dedicated account manager will monitor the program's success, and provide marketing information
to increase employee knowledge of the service and utilization.
At Bright Horizons, our core competency is providing the highest quality dependent care services,
helping clients' employees achieve balance and overall improving our clients' bottom lines. We are
confident that our comprehensive dependent care strategy, experience providing back -up care
commitment to quality, and overall approach will benefit the City, your employees, and their
families.
15. . roilide dctaai& on how Jia°Xaa Inects the a u ahlic- afion t ated in this 3113-in
a, 7 he del aa& inus ° be c -oi j_)A -tcd on this . a rin,, and shafl not [)(,)I "I to another aiaacaaxa ent
in the resl-wndelit's j_)roj_)osaL
We have provided center -based back -up child care since 1992 — nearly 25 years! Over the years our
back -up program has evolved — we started our nationwide back -up care program in 1998, and
expanded it to include in home care options for children and adult /elders in 2006. Our program
includes more than
), and is supported by our
24/7/365 award- winning call center, a back -up call center, online platform, and mobile app
technology.
7711-ce () re i -a °vane . a °salsa navel- axarental crafifie in- the 1-n-oducts or crib'
requested. . he f;ia°y Jas °a Ji a re i -a °ea c-e a -oln aaJW 1raai'1 "aa° Si/w.
We provide back -up care for 12 government entities, all of whom are federal, and most of whom
employ thousands of people. For our references regarding our services for similar sized
organizations, as well as how we operate in the greater Dallas -Fort Worth Metroplex, we have
provided reference information for the U.S. Department of the Treasury, UT Southwestern Medical
Center at Dallas, and Plaza Medical Center (Fort Worth).
°2015 Bright Horizons Family Solutions LLC 10 The City of Denton
Denton, Texas
Exhibit F
The tcs1_eexttdh 1ndi'ari'du al or businttcss must be ree i1°te reed in t/tte State of "ex as °�
or the ( "Ounty ot, Deentextt, to 1- n- oari'e1e the lee °oducts or seee°w'c -cs re qui'e°eeel in t/tte
so i'c4f ati''on', tatted the i'ndi'O'du al or busittcss must ha ITe tan i'c- cltSeee °ee 14Cqui',reee11)y the
State to 1- n4ovi'dee any ste1111'CCS 14Cgeelred unfit -e° flu's c- ontact.
We are licensed to do business in the State and have provided services in Texas since 1993.
eelelel tate ol'Te xtas .li't -e nse d clulelt- tat °eelt /sleet° e- tae °ee .fat �'l�'ti'e , t rtel✓e e °let °e e�'eleet° °,
The centers and in -home agencies that we partner with are licensed according to the states they
operate in, including the centers we manage and our center -based and in -home network partners in
Texas.
Ileoili'e1e tt /1 three (1) sce°ari''c -cs, chi'le1 t ~taec cidee° t ~taec and 1-wt see°ari't ~ees to (,i'ty
cinl -e oyce s in the North Texas area. The !,i'ty urr'll not tacc -clw 1- n- of -wstak that do
not inttcleeelee tall three seee°ari't~ -ee needs.
Bright Horizons Care Advantage offers all of these services, including supplementary services at no
additional costs. Following is an overview of the additional services offered through Bright
Horizons CareDirect for regular care solutions:
mitts " -o y ed Ckifd Care Preferred enrollment at Bright
Horizons centers
weeks t ear subject center's epolicies /typically 6 Tuition discounts at partner
centers
� Caregivers for regular and
�
'Illlllllllllllllll III )11 r � ., m .,
t)°" non urgent adult and child
of „� avid Hut:kta:t:p-5 care
iiii�»>iuuinrrmumr�lpl111,1,
(All ages - from infants through elders)
"' Elder care planning support
E(der Care Pfaivthty Support
through Years Ahead and Long
(Adults and elders) Term Solutions
Pet Care, Care for pets
4M
Discounted tutoring and test
prep for all ages
,Subinifttal e1oceeincltts i°ttc- hieli°et to coveee° she ct, exh't~Jf at 'on 1,7n- c-1ch'sl, Attach- 11,1eertts
-./,' and INlu'Zvf ), 1_wl- flit- inethod dews- ii/5eee1 in S111331ITTAL
All submittal documents are included in our response, as requested in the RFP.
°2015 Bright Horizons Family Solutions LLC 11 The City of Denton
Denton, Texas
Exhibit F
I certify that our firm meets the minimum qualifications as stated in this Main document, Section 3.
'41 Bright Horizons Family Solutions LLC 10/28/15
Signature Company Date
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a, rovi' e a bj4c1'j_) J- sj_)cCti'arc oiW7rour org atli afi''on,,, bic-ludiiW your coinj_)ary's histmy
and cNI- Wal1'aCr Ctl as °o0' iirW. oc- c- asi'on al,, and aanlMinne vital° erlc y b aa- r -aa a
c- arc. /roc -hide bi your est"ar afi'0r1 your a NI- wir'1('11 e lvoilkbw 14,141 governinellf
Bright Horizons has a vibrant history that has always been focused on developing and managing
employer- sponsored dependent care programs and work /life solutions. Founded about 30 years ago,
we are recognized as the pioneer of employer- sponsored child care services. Our founders', the
husband -and -wife team of Roger Brown and Linda Mason, mission was to provide innovative
programs that help children, families, and employers work together to be their very best. They
communicated the mission, vision, and values of the start -up company so effectively that clients and
the best and brightest talent in the field of early childhood education partnered with the company.
Our practical experience with employer- sponsored child care and our ongoing research into
work /life issues enabled us to develop a unique approach.
As our client partnerships evolved and our resources
deepened, our scope of services expanded to meet the
broader needs of employers and their workforces. Experience Providing
including the development of back -up dependent care Expo ienc Dependent Care: ry
and support for all the household needs of employees. uuuuu
Bright Horizons has played a significant role in the 724 clients from all industries and
development of the concept of back -up dependent care. employee sees
We began designing mildly -ill child care programs for 1 government entitles
clients in 1987 and opened our first mildly -ill child care uuuuu 33 with employee counts of 1,31111--- -
program in 1989. Also in 1989, we were selected to 1,600
manage the first -ever employer- sponsored back -up care
program for Boston -based law firm Goodwin Procter. In
1992, we not only developed our first back -up care program within a full- service center, but also
opened the first dedicated back -up care center in the country for our long -time partner, JPMorgan
Chase, for whom we now operate 15 dedicated back -up care programs. We were the first company
to achieve accreditation in a back -up care center from the National Association for the Education of
Young Children ( "NAEYC ").
As the years have progressed, workforce dynamics have continued to shift. Working families are
increasingly seeing a new kind of caregiver stress, not only caring for children, but also for aging
parents and family members. Care is often needed outside traditional center -based operating hours,
and distributed workforces and family members have widened the geographic demand for support.
As the workplace landscape has evolved, Bright Horizons has adapted our offerings to continue to
meet the needs of the workforce.
°2015 Bright Horizons Family Solutions LLC 12 The City of Denton
Denton, Texas
Exhibit F
We started our nationwide network back -up care program in 1998, and in 2006, we created the Back -
Up Care Advantage Program, adding in -home care options for children and adults /elders, as well as
developing strategic partnerships with other quality providers to enhance the reach of our network
of center -based care. Strategic acquisitions such as Work Options Group (a provider of nationwide
back -up care with 17 years of experience), and Children's Choice Learning Centers (a national
provider of employer- sponsored centers, many of which offer get -well suites for mildly -ill children),
as well as our partnership with Sittercity, the leader in web - based, self - service dependent care, have
strengthened the care capabilities of Bright Horizons.
Today, our back -up care program covers more than lives. With a dedicated call center,
employees can reserve care for their loved ones 24 hours per day, seven days per week, 365 days per
year. In addition, the expansion of our service offerings now provides employees with access to
proprietary technology that helps families self- select care solutions from afterschool care to pet care,
as well as provides resources and benefits for full- service child care across the country.
b. Desci4be a47 to t ith- renti"I atesy a fi- in other b ac -girl-) care sel9lice 1 -n- llidel° ,
Reduced risk, high - quality providers, and availability of care. Only we can offer the City the most
established and utilized back -up care service in the industry. With more than actual days of
care provided in 2014, we have delivered more direct care than any other provider in the industry
today. With that as the foundation of our expertise, we have highlighted the following additional
differentiators:
Dedicated gall Center: Dependent care is all about people. Many of our customers strongly
prefer to someone live when making reservations — approximately 70% of all requests are made
via the phone. Our 24/7/365 dedicated call center is staffed with more than 90 care consultants
who guide employees through the entire process, from registration to reservation, and take on
the responsibility of identifying care options and ultimately securing care. Care consultants are
extensively screened for excellent customer service skills, adaptability, and technical aptitude; and
trained on our services, policies, call- handling skills, processes, metrics, and our customer
relationship management. Each care request is tracked, reviewed, and checked for quality
control.
Our performance in meeting call center effectiveness and efficiency
metrics like these have resulted in our recognition as a BenchmarkPortal "Certified Call Center
of Excellence" for the fifth consecutive year in 2015 (and named twice to their "Top 100 Call
Center" list).
...,on.gevi y Providing Back Up Care: We have a vibrant history that has always been focused
on developing and managing employer- sponsored dependent care programs and work /life
solutions. Founded three decades ago, we are recognized as the pioneer of employer- sponsored
child care services. As our client partnerships evolved and our resources deepened, our scope of
services expanded to meet the broader needs of employers and their workforces including the
development of back -up dependent care 26 years ago. Today, we provide back -up care to more
than 724 clients and our program covers more than
Financial. Stability: With a healthy balance sheet and strong cash flow position, we have
uninterrupted year- over -year revenue, and adjusted EBITDA growth for each of the last 15
°2015 Bright Horizons Family Solutions LLC 13 The City of Denton
Denton, Texas
Exhibit F
years despite broader macro- economic fluctuations. Our finance department and internal
controls structure are designed and managed to comply with the requirements of Sarbanes-
Oxley regulations, and we are public company, listed on the NYSE as BFAM.
Consistent Leadership: With an average tenure of 21 years, our senior leadership is comprised
of accomplished professionals who represent leading voices in education, business development,
and positive people practices, tasked to ensure that we fulfill our mission. They provide counsel
and expertise, shaping and enhancing educational strategies, programs, and systems in every
center we manage. They command our customer service expectations and lead by example.
100(04 Coverage Nationwide: Bright Horizons' Care Advantage represents one of the broadest
and deepest dependent care solutions with personalized care available 24/7/365. We have 100%
coverage nationwide and offer a variety of care options to meet the needs and preferences of
your families. We take the burden off employees in securing urgent back -up care for a child or
adult /elder dependent, with our fully staffed call center, and we make it easy for employees to
self - source care through Bright Horizons CareDirect to provide a fast and easy solution for all
kinds of other family and pet care needs. In addition, Bright Horizons CareDirect also provides
employees with senior care consulting, discounted access to many of our network partners' full-
service child care centers, and priority enrollment to select Bright Horizons' child care centers.
Hugh ":I:`t: uch ccessi ili y; In addition to our dedicated call center, employees can request care
electronically through two avenues. First, employees can access a customized landing page where
they are directed to the program for their current needs — either the Back -Up Care Advantage
Program or the Bright Horizons CareDirect platform. They can register dependents and request
care for urgent and planned back -up care through the Back -Up Care Advantage Program website,
and the Bright Horizons CareDirect website makes it as easy as possible, providing tools that
help employees define their care needs and narrow down their search. With the click of a button,
employees can perform basic or advanced background check on potentials caregivers, read
reviews, request references, or post )obs. Second, care can be requested and reserved via IPhone
and Android devices, allowing users even greater choice in the palm of their hand.
Network Partnership Quality Control: Our reputation is maintained by taking deliberate steps
in regards to recruiting and screening partners who meet our stringent quality standard
requirements. Once vetted by our provider relations team, they are invited to join our network.
We support our network by providing training and resources to ensure that our expectations for
quality continue to be met. In addition, we partner with select centers and in -home providers
through our Priority Partner program. These Priority Partners are exclusive to Bright Horizons
and are not available through any other back -up care program. In 2014, approximately 90% of
care in our extended network took place through a Priority Partner.
Dedicated Account Management ". earn; We provide one point of contact for service and
support. The City will have a dedicated and experienced account management team, led by
Client Relations Director Mandy Smith (located in Grapevine) that will provide on -going client
support. She is supported by Vice President of Client Relations Jaime Nelson, who provides
strategic oversight and account leadership. Our client relations directors work closely with our
clients to ensure our programs meet or exceed their expectations.
Business Continuity Support: Bright Horizons Care Advantage's business continuity add -on
program, Crisis Care Assist, helps employers support their employees in times of crisis. When
°2015 Bright Horizons Family Solutions LLC 14 The City of Denton
Denton, Texas
Exhibit F
triggered, we implement Crisis Care Assist within 24 hours, for a pre - determined duration of
time. During a time of crisis, unexpected high demand for care can affect our network providers.
This program gives employees the option of securing care on their own, whether through a
licensed provider or personally arranged caregiver (i.e., relative, family friend, babysitter, etc.),
and reimburses them for the cost, up to pre - determined amounts. The program also facilitates
care any time of the day or night and for any duration necessary. Through this program, we have
provided care for employees during some of the country's biggest natural disasters including the
recent snow storms in the Northeast, Georgia's ice storms, Hurricanes Sandy and Irene, floods
in Colorado, and tornadoes in Oklahoma.
uuuuu Bright Horizons Carc,Direct Quality Assurance: nce: When a person applies to become a
caregiver on the Sittercity website, Sittercity conducts a preliminary verification of the caregivers
identity. This includes an identification check, a search against the national sex offender registry,
and a human profile review. Employees can run unlimited basic background checks on any
caregiver at no cost. The basic background check includes a search on name, current address,
previous address, and social security number. The caregiver's profile indicates when a
background check has been conducted. Supplementary checks are available at discounted
pricing, including a motor vehicle record check and enhanced background checks. The database
also makes it easy for families to read reviews from others who have used that caregiver, request
and contact references, and filter potential caregivers for preferred qualities (such as experience
caring for children with special needs, tutoring experience, etc.). The caregiver's profile indicates
if an enhanced background check has been conducted, including the date completed, and this
information is then available to other potential care recipients at no additional cost.
In addition to these differentiators, we have included a provider comparison checklist to assist the
City in identifying each competitor's abilities and evaluation of services, located in Appendix A.
c% /radio - ate any chaiWcs in sellibir lea el-shi a the vast .11vc yc aa° ,
Bright Horizons brings to the City a team of experienced and tenured leaders. Our senior leadership
is comprised of accomplished professionals who represent leading voices in education, business
development, and positive people practices, tasked to ensure that we fulfill our mission. They
provide counsel and expertise, shaping and enhancing educational strategies, programs, and systems
in every center we manage. They command our customer service expectations and lead by example.
With an average tenure of 21 years, our leaders have been integral to our evolution. Among our
senior leadership team, we have experienced only a few changes that reflect life events and /or our
company's growth:
201: After 23 years with the Company, COO and President Mary Ann Tocio retired at the
beginning of Q3. At that time, Executive Vice President of U.S. Center Operations Mary Lou
Burke- Afonso, an 18 -year Bright Horizons veteran, assumed overall leadership for center
operations in North America, while Chief Development Officer Stephen Kramer has continued
to lead our operations overseas and maintain his responsibility for the global growth strategy and
the Back -Up and Educational Advising service lines.
2014: Stephen Kramer was promoted to Chief Development Officer (17 years with the
Company), and Judy Oliva was promoted to Senior Vice President of Operations (24 years with
the Company).
°2015 Bright Horizons Family Solutions LLC 15 The City of Denton
Denton, Texas
Exhibit F
201.0 and 2011: Planning for the retirement of Senior Vice President of Operations Jackie Legg
began in 2010, with the identification of Leslie Spauier and Tammy Chuprevich to assume
greater operational leadership responsibilities. Having successfully served as division vice
presidents of operations divisions, Leslie and Tammy were promoted to our leadership team and
began training for their roles as senior vice presidents over the course of the next year,
culminating with Jackie's retirement at the end of 2011. Leslie assumed Jackie's oversight
responsibilities for full- service center operations in the Western U.S., while Tammy began
leading our full- service center operations teams in the Eastern U.S. This change enabled Susan
Brenner to focus solely on Bright Horizons' education department.
d. a na 'i our °axe: account xtraraa ca, lr chi i'ra . n aine .l'ocati'on and AlWth of
a- 11,11 -do rinelat with gasses° organization zaaa°raara xa °aaari'rxa xaa ~caaaxrat xxraaraaaexxaexaa° .fin° a�xxrx�'aa�ra�a°
an CI ate'
Client Relations Director Mandy Smith will work closely with the City to tailor the program to meet
employee needs, establish protocols for sustaining ongoing program flexibility and cost efficiencies,
and help establish the City's strategic goals. She is located in Grapevine, Texas.
As Client Relations Director, Mandy primary role is to partner with clients by fostering strategic
relationships, and retaining and growing business through back -up care and College Coach services
in Dallas, Houston, and Austin. Based in the DFW Metroplex, she has a strong background in
account management, client relations, and customer service. Her previous work experience includes
more than seven years at Iron Mountain in a variety of roles and more than two years at Beryl
Health as an account manager. She graduated from the University of Texas at Arlington with a
communications degree in public relations.
17 . r(,Wr axxr eta-Z
aa, a rar ra eases ". xa °aa aaa a aa�axa 'axra aaxar . aaaaar 't best inects the needs o he 67ty rand i't
Bright Horizons Care Advantage is a holistic dependent care strategy that eases clients' pain points
by meeting employees' life stressors and distractions through two comprehensive avenues:
uuu °°
Urgent and p:larn led back up carp, ki:xr well and an"noderately ill children. and adults/elders
(through the, l ack. -Uja Care A n`d ma 47e .'rQ47rarn): This meets the needs of drop -in care,
emergency back -up care, and sick child care. Taking the burden off the user, this program offers
telephonic and online access to our high quality network of child care centers and in -home
agencies, ensuring that your employees get to work on time and stress -free. This program is
employer - subsidized and easy to access, so employees use it when they need it employees pay
only a modest co -pay for care and are provided 10 annual uses depending on your choice.
— A key metric of any dependent back -up care program's success is utilization. When
organizations bear the majority of the cost of care and require families to pay nominal co-
pays, the program is likely to see higher utilization. Conversely, when employees are
expected to bear the full cost of care or high co -pays, the program is less likely to be utilized
as they may be encouraged to stay home rather than return to work.
°2015 Bright Horizons Family Solutions LLC 16 The City of Denton
Denton, Texas
— We recommend
Exhibit F
families a nominal co -nav of
Additional charges apply for medical care. Co -pays are collected through the call center via
credit card, debit card, or electronic bank account withdrawal (EFT), and are charged the day
after care is provided.
uuu °°
Ongoing arnd :long term services for children., adults/elders, and pets (through Bright
Horizons CareL irect): This program offers access to an online national database (powered by
Sittercity) of child and adult /elder caregivers; pet care; senior care consulting; and homework
and tutoring assistance. In addition, Bright Horizons CareDirect helps connect your employees
with quality care through preferred access into community -based Bright Horizons centers, and
discounts for a variety of family supports. Because the cost of care is decided on and paid for by
families, access is unlimited.
— Full time child carp, tuition. discounts
1mo1^, Registration fee credit at Bright Horizons centers after 30 days of enrollment (up to $250
value)
Imo^ Up to 10% family discount (for children 2 years and older); available at hundreds of
participating partner child care centers
— Home life, support
1mo1^, Pet care
Imo^ Housekeeping
Tutoring and test prep discounts through Bri htStudy
1mo1^, Discounted tutoring and test prep for students of all ages
1mo1^, Up to 10% off ACT, SAT, PSAT, and AP exam instructions and practice tests
�mo�^ Flexible online and in- person options
�mo�^ Personalized action plans to meet academic goals
1mo1^, Assistance in academic subjects
Imo^ From Revolution Prep and College Nannies and Tutors
— Adult/elder support resources (Years .Ahead)
Imo^ Self- service website offering an elder care assessment tool, educational content about
elder issues, and resource and referral options
Imo^ Free live telephonic consultation by Senior Care Advisors
— Long term elder carp, discounts
�mo�^ Discounted consultation and resources
�mo�^ Telephonic assessment with a Care Coach
�mo�^ In- person elder care evaluation and assessment
�mo�^ Elder care planning resulting in a custom long -term care plan
�mo�^ Follow -up care consultation
°2015 Bright Horizons Family Solutions LLC 17 The City of Denton
Denton, Texas
Exhibit F
�mo�^ Access to online knowledge base through Long Term Solutions
Whether your employees are experiencing a breakdown in their normal child care, looking for an
after- school sitter, need a companion for an aging loved one, seeking someone to walk the dog, or
are looking for help finding or affording regular child care—we are here to help.
b. t rl t t t x'(111 (I I 117PA-Incliti vW s7r 111"ar n- ('Wrains fin- of avl ati'ons.
Providing back -up care for 724 clients, we have managed the reservation process, consulted on
preferences, and placed more than two million children and adult /elders in care arrangements since
2006. This experience provides us with a unique understanding of the dynamics, challenges, and
opportunities that shape the industry.
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tttc al5i'liiy to meat the 11ceds olWour wo4ifin -c -c hi North Texas.
Bright Horizons Care Advantage will provide your employees with dependent care services that best
meets their needs and locations.
Urgent and Nanned Back-Up Care (Cki(d and Adu(VE(der)
For urgent and planned back -up care needs, the Back -Up Care Advantage Program leverages an
exclusive, nationwide network of options, including: Bright Horizons- managed child care and early
education centers; high - quality partner centers; and trained, credentialed, and experienced in -home
dependent care providers.
Under the Back -Up Care Advantage Program, employees can search for centers online based on a self -
selected mile radius from a designated zip code. Employees are also able to reach our dedicated call
center 24 hours a day, seven days a week, 365 days a year.
Ongoing and I..,. ... Teri Needs
We also have exclusive partnership with Sittercity for
ongoing and long -term need solutions. Through Bright
Horizons CareDirect, your employees have unlimited
access to an online national caregiver database including
child care sitters and nannies, adult /elder caregivers, pet
care, homework assistance, and housekeeping services.
°2015 Bright Horizons Family Solutions LLC 18
Pet; care services include pet; sitters,
groomers, trainers, and personalized
care for dogs, cats, 'birds, fish, horses,
farm animals, reptiles/ amphibians,
exotic pegs, and small mammals.
The City of Denton
Denton, Texas
Bright Horizons-
Partner Centers
In -Home &
Managed Centers
Nanny Agencies
Ages served
Infants– School -Age
Infants– School -Age
Infants – Adults
Types of services
Well
Well
Well and Mildly Ill
Types of care settings
Center
Center
Home
Number of locations
Under the Back -Up Care Advantage Program, employees can search for centers online based on a self -
selected mile radius from a designated zip code. Employees are also able to reach our dedicated call
center 24 hours a day, seven days a week, 365 days a year.
Ongoing and I..,. ... Teri Needs
We also have exclusive partnership with Sittercity for
ongoing and long -term need solutions. Through Bright
Horizons CareDirect, your employees have unlimited
access to an online national caregiver database including
child care sitters and nannies, adult /elder caregivers, pet
care, homework assistance, and housekeeping services.
°2015 Bright Horizons Family Solutions LLC 18
Pet; care services include pet; sitters,
groomers, trainers, and personalized
care for dogs, cats, 'birds, fish, horses,
farm animals, reptiles/ amphibians,
exotic pegs, and small mammals.
The City of Denton
Denton, Texas
Exhibit F
The advanced matchmaking technology provides direct on -line access to more than three million
caregivers, 24 hours a day, 365 days a year. This service enables individuals to self - select caregivers
that have the unique qualities they need. In addition, our program provides a financial savings to
employees with free basic background checks and discounts off additional screening options. Access
to this database costs $140 a year to the general public, so providing free, unlimited use for City
employees is a valuable benefit.
Also available through Bright Horizons CareDirect, Years Abead is an adult /elder care self - service
website offering an elder care assessment tool, educational content to help families navigate
eldercare issues and resources and care referral options through Sittercity. Years Abead also includes
free live telephonic consultation by Senior Care Advisors who can work with employees and refer
care seekers to its nationwide network of in -home and facility -based agencies that offer elder care
services. The network includes in -home heath care options, independent living facilities, assisted
living facilities, memory care, and nursing homes.
The additional value of our center, in -home agencies, and Sittercity partnerships, is the ability to
provide the most robust coverage and depth of dependent care services in the employer- sponsored
care industry, providing 100% coverage for City families nationwide.
ti. Detail' yttur 1- - °cows fttt° °t ~t °ati'tita , sa lcctiita , and sc- reetaitta bat- a -tt a at -tort et°s° .f fin-
your netaarttt a, . /tai l'ude a y otWo4ta tr airaitra and sul-y- rt you xtry ftt a - ovi''de to your
tactivoi a,
To ensure the quality of our network, we employ a team
of provider relations specialists who are dedicated to
recruiting, credentialing, screening, and monitoring Bright Horizons has exclusive
providers. We look for providers that share our partnerships with many of our
commitment to quality, perform extensive reviews to partner providers and 90% of all
ensure that background checks and screening of all lb ack -u:up care use in 201.4 occurred
potential caregivers are in line with our expectations and 'wath providers exclusive to us.
local licensing requirements, and then consistently
monitor the network for performance. All providers are contracted directly with Bright Horizons,
many exclusively. In the event we identify areas where our caregiver supply is not sufficient to meet
client demand, our dedicated provider recruitment team is engaged to ensure providers are recruited
and added to meet needs.
For the provision of in -home care services across the country, we only work with in -home or nanny
agencies that employ their own caregivers and follow industry standards for background checks,
credentialing, and training.
For center -based care, our network is comprised of Bright Horizons' high - quality centers, NAEYC-
accredited centers operated by other providers, and centers that operate at teacher /child ratios and
with teacher qualifications that could be accredited by NAEYC. All of these centers must conform
to local licensing requirements for background checks and screening of criminal history, etc. All
providers in the network are required to submit valid licenses and certificates of the insurance they
carry.
°2015 Bright Horizons Family Solutions LLC 19 The City of Denton
Denton, Texas
Exhibit F
Once providers are thoroughly screened, confirmed, and under contract, we remain in close contact
with them for ongoing monitoring using a variety of methods to ensure high- quality experiences
every time employees use the program. These include:
Yearly documentation updates associated with licensure, insurance, background checks, etc.
Training opportunities for center directors and their employees.
Distribution of monthly newsletter including tips, best practice case studies, notifications of
upcoming busy seasons, client promotions, etc.
Online self - service presentations on training, program updates, new clients, and best practices.
1111° Follow -up on employee evaluations, suggesting training or other corrective actions as needed.
Years of experience understanding the nuances of providing employer- sponsored back -up care has
allowed us to develop proprietary training modules to ensure that our provider - partners are
knowledgeable and able to provide high- quality back -up care to our clients and their employees. Our
training modules include:
" " " "" Specification of center qualifications
°11 "" Back -up care policies and procedures
Center intake and processing requirements/
expectations of families
Back -up caregiver qualifications,
credentialing, and screening
Positive caregiving behaviors
° ° ° °° In -home care expectations of families
Staff preparation for positive integration of ° ° ° °° Nuances of providing back -up care for
the child into the classroom children, adults, or elders
° ° ° °° Reporting requirements
" " " "" Service level expectations
° ° ° °° Reporting requirements
" " " "" Service level expectations
Passing score on the Bright Horizons " " " "" Passing score on the Bright Horizons
competency exam competency exam
c. Based on your Awoyvlc v of our ndusa:v a?ita °otWh this F , indic- ate aaritea°hel- you
ii -tai the f,ity would benefif fi -oln exPl l'11 oa°hel- 147o /ii'ii- j_)r(.Wr;11nS not inchided in
this
While federal government entities have started providing dependent care solutions for their
employees, only progressive municipal entities (such as the City) are beginning to start the process.
There are a few work /life programs that we believe will benefit not only you, but your employees as
well. Previously described on pages 5 and 6, these programs include a full- service child care center
dedicated to support the needs of City employees and address the lack of high- quality care in
°2015 Bright Horizons Family Solutions LLC 20 The City of Denton
Denton, Texas
Exhibit F
Denton, tuition reimbursement management through EdAssist, and LoanRepay services. In
addition, you also have the ability to enhance the Bright Horizons Care Advantage program by
including educational assistance and advising through College Coach and support for children with
special needs, for an additional cost.
l It t ~xr xt J txtxx° t x arJ't t xxxodel rand the axtxxxrJ el" txf arJ 1 ts JxxCltxded in the xnodt -1, hichide
c,o t xa t cJ.' ated fin- visits that exceed the xnodt -l:
For urgent and planned back -up care, employees will have annual uses. Because this care is
employer- sponsored, there is a nominal co pay of
for in -home child and adult /elder care. If an
employee has met their use allowance, but are still in need of care, the City can allow extra uses,
which will cost the same co -pay for the employee, and count against your total uses. For all other
care, employees have unlimited access to our online caregiver database (powered by Sittercity),
where they can post jobs /search caregivers for care needed (child, adult /elder, and pet), negotiate,
and pay for the cost of care. As described in the pricing sheet, you will have total uses of back-
up care per year and unlimited usages of the Bright Horizons CareDirect program resources.
8, f,"hent elxations/xlJt
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Bright Horizons makes management of the selected programs as easy, streamlined, and effective as
possible. We will work closely with the City to establish ongoing and consistent communications,
and tailor the program to meet your employees' needs and to establish protocols for sustaining
ongoing program flexibility and cost efficiencies. We will provide you with a single point of contact
(Client Relations Director Mandy Smith) for customer service, and support your program with
robust teams of experts in implementation. Beginning with the service launch and throughout the
relationship, the client relations director will serve as the single point of contact and ensure that your
needs are met and concerns are addressed on an ongoing basis.
We will roll out the program including establishing eligibility procedures, website development,
training human resources teams, and developing appropriate employee communications to
announce the new benefit. Once the program is established, we will develop a customized, the City -
approved marketing plan to ensure your employees are aware of the program as needs arise.
Mandy will then establish a schedule for regular reporting and meetings. These meetings can occur
as frequently as desired and will vary from on -site meetings to teleconferences. Typically, we
collaborate with a primary client liaison, appointed by the City, to set objectives and expectations for
the program, utilization reporting, development and implementation of ongoing marketing
strategies, and identification of possible training opportunities to help key management staff to
better understand and promote the value of the benefit.
°2015 Bright Horizons Family Solutions LLC 21 The City of Denton
Denton, Texas
Exhibit F
Program Imp(ementation
Our process includes an initial project kick -off meeting, in which your representatives meet with our
project team to begin to customize a comprehensive and collaborative timeline and marketing
approach for the launch of your new dependent care program. The implementation team, led by
Mandy, will collaborate with you to ensure a smooth, strong start to the program. This process
includes six areas of concentration:
1:T annd r daT inistratio n: eligibility file creation and transmission, registration process, employer
portal set -up, invoicing procedures, and contracting process (as applicable to selected programs)
Marketing: creating marketing plans to promote the program
1111°
Training: creating a training plan to ensure appropriate human resource contacts and other key
personnel are well- versed in the program offerings
Public Relations: coordination of external communication efforts to highlight your provision
of these innovative employee benefits
Goal. Se,ttu.:n. g: coordination between you and our client relations team to ensure the success of
the program on an ongoing basis is measured and managed appropriately
On an ongoing basis, the City will be provided with timely, topical marketing materials for use in
promoting Bright Horizons Care Advantage.
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ba.lbrin ati'on to the (Ity. a °ovi''de s ainj —)h- el wrts.
We will provide utilization reports for Back -Up Care Advantage
Program services to the City on a monthly basis, and an annual
review of overall Bright Horizons Care Advantage utilization. Our
proprietary management information system facilitates
sophisticated, advanced tracking of data and flexible reporting
With an extensive list of data elements available, we are able to
analyze registration and demand (utilization, cancellations, and
turn - aways) by many factors including provider, location, age mix;
line of business; job title or category; as well as by peak and non -
peak time periods. Reports are created to show detailed utilization
happening in each component of the program (center -based care,
in -home care, mildly -ill care, child care, adult /elder care, etc.), so
you can fully understand how, where, and why the program is
utilized. Because our system compares historical use by employees'
reasons for use, it allows us to provide you with accurate co -pay
reporting.
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artareuaumsh a Strategy SeWaet
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19dvantaA,,v Pr.oApwn? aztilizawtioaa reports
Reports can be consolidated to show a variety of statistics and and ;ertm.ial reviews highught Bright
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data points for all components of the Back -Up Care Advantage
Pro
gvam for a given time period, as well as by program type or location. The City can request detailed,
°2015 Bright Horizons Family Solutions LLC 22 The City of Denton
Denton, Texas
Exhibit F
specific information about current and past utilization of the program; our system is able to retrieve
the information, analyze the data, and present it back to you in a straightforward, easy -to -read
report.
We will work with you to determine any additional types of information to be gathered, the
frequency of the reports, and the protocol for gathering information to best meet the organization's
needs and expectations. Additionally, you can request customized reports at any time. With many
years of experience providing customized reports for national multi -site and network program
clients, we are uniquely suited to provide you with accurate and timely information. See Appendix B
for a sample, blind utilization report.
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is and xaraiaataiaaiaag a-xardaairca
user satistaction. Provide a eo ay ol'y ur standard satistacti"on suiiTcy sand yo r xaaaa t
aec -vast chelit satistaction aatit (inchiditW the sc-ah- that is used to inc.3surc
aa°i Faction A-vc& used the date the saes -v i' aaraa � aaxaa aka to ),
One of the primary tools we use to monitor performance is our routine employee surveys. We
conduct follow -up satisfaction surveys with all employees who utilize the Back -Up Care Advantage
Program. Employees are sent a link to an online satisfaction survey. The survey questions capture
information on the entire process: from making reservations through the care experience.
Depending on the type of care they utilized, the employee is also asked to rate a variety of factors
specific to their experience, such as:
Quality of care provided
Caregivers/ staff performance
Care environment
Responsiveness to inquiry
Registration and reservation process
Each survey is reviewed and the results are entered into a central database for analysis and
evaluation. In 2014, 95% of users were satisfied/ extremely satisfied with the Back -Up Care Advantage
Program, and 96% would recommend the Back -Up Care Advantage Program to a coworker. One survey
respondent stated, "I think this is an extremely important benefit and has been incredibly valuable to
me and my family. And, I know the care is top notch for my children when we need back -up. And
the flexibility of options and locations is great." A copy of our customer satisfaction survey is in
Appendix C.
°2015 Bright Horizons Family Solutions LLC 23 The City of Denton
Denton, Texas
Exhibit F
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When care is needed, City employees access a customized landing page where they are directed to
the solution for their current dependent care needs and /or calla care consultant at our award -
winning 24/7/365 call center to arrange care. The following is a screenshot of the landing page:
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°2015 Bright Horizons Family Solutions LLC 24 The City of Denton
Denton, Texas
Exhibit F
The experience for securing care is as follows:
Registration.: Employees are encouraged to register in advance for the program to ensure that
their personal and family information is on file and they have received additional information
about the program. We can help them register personally through our customer care center, or
they can register online.
Care Request: When employees need care for a specific instance for a child or adult /elder, they
call our toll -free number or submit a request online. (Urgent requests are typically responded to
within four hours.) If their need is for longer -term care, or they are seeking advice or resources
for caring for their adult /elder dependents, they are directed to the appropriate online resource.
iPhone and Android applications are also available to allow users even greater access. Below are
sample screenshots of the back -up care mobile application:
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Consultation: Employees seeking urgent care resources speak with back -up care consultants
who collect information about the person(s) needing care (name, age, location, special needs,
etc.) and discuss the options and nuances of temporary care. Employees looking to self - select
care leverage our proprietary matching technology that helps families find the care they need —
whether that care is for a child, a pet, or their adult /elder.
Search: Back -up care consultants search for appropriate and available urgent care providers
(either center -based or in -home, depending on the situation) choosing from centers and agencies
that have all partnered with Bright Horizons to provide an established quality of care.
Employees seeking their own care needs utilize our online resources to search through potential
caregivers and centers, narrowing the choices by filtering results and establishing preferences.
Scheduling: The back -up care consultant presents employees with options, and then schedules
urgent care needs, sending email confirmation of the arranged care. Employees self - selecting
care review potential caregivers' qualifications, read reviews, perform background checks, and
schedule interviews to determine which caregiver best suits their requirements, and then
establish the care arrangement that works best for their needs.
Education: Consultants and program websites equip employees with tips, checklists, and other
resources to ensure successful care experiences, and additional education is available for
particular types of care, such as assessing the care needs of adults /elders, or requesting
consultation on those needs or potential care placements.
°2015 Bright Horizons Family Solutions LLC 25 The City of Denton
Denton, Texas
Exhibit F
Evaluation.: After care is provided, employees receive a request to complete an evaluation
survey via email, requesting feedback on the program and the specific caregivers. Families using
our self - selected care resources are encouraged to leave feedback for other families.
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Bright Horizons owns and operates our own dedicated call center in Broomfield, Colorado, which is
staffed with 90 trained consultants who locate and secure care, 24 hours a day, seven days a week,
365 days a year. Because all care requests at Bright Horizons are important, they are tracked,
reviewed, and checked for quality control. We are proud of the success and accolades awarded to
our primary call center in Broomfield, Colorado, including recognition by BenchmarkPortal as a
"Certified Call Center of Excellence" for the fifth year in a row in 2015. We also contract with a
back -up call center in Raleigh, North Carolina, to ensure business continuity in event of emergency
or if demand exceeds our primary call center's capabilities (i.e., natural disaster, high volume times,
etc.). We encourage you to call our reservation center at 877 -BH -CARES at any time to verify.
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Customer care consultants are available 24/7/365 to ensure that we can be available for your
employees whenever they need us. They will follow the same process as during business hours.
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Bright Horizons Care Advantage is designed so that the service can be custom - tailored to suit the
City's particular needs and budget parameters. When care is needed, employees have two routes to
request care. They can do so electronically or telephonically. If electronically, parents can access a
customized landing page where they are directed to the program for their current needs — either the
Back -Up Care Advantage Program or the Bright Horizons CareDirect platform. One of our unique
competitive strengths is our award- winning customer contact center, which is staffed by trained
back -up care consultants 24/7/365. Care consultants guide employees through the entire process,
from registration to reservation, and take on the responsibility of identifying care options and
ultimately securing care. Users who prefer to access back -up care resources online can do so at any
time, including placing a request for care. However, industry research indicates that in urgent
situations, families strongly prefer to speak "live" to a trained care representative. Year -to -date
approximately one -third of our reservation requests are placed via the web, the rest are placed
through our contact center. Smartphone technology allows users even greater choice in access.
Our back -up care consultants ask questions to ensure we find the most appropriate caregiver for the
needs of that family. They secure the care and confirm care with the employee. Co -pay methods are
collected at the time of reservation and processed on the day of care to streamline the process. After
care has been completed, employees receive a request to complete an evaluation survey via email,
requesting feedback on the program and the specific caregivers.
°2015 Bright Horizons Family Solutions LLC 26 The City of Denton
Denton, Texas
Exhibit F
When employees have more time, and are looking for regular care needs, such as an after- school
babysitter, a regular nanny, homework help, elder care resources, or a pet sitter, they log onto the
Bright Horizons CareDirect website and are directed to the appropriate resource. Again, we make it
as easy as possible, providing tools that help employees define their care needs and narrow down
their search. With the click of a button, employees can perform basic or advanced background check
on potentials caregivers, read reviews, request references, or post jobs.
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Our call center statistics related to the Back -Up Care Advantage Program in
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Developing a customized, ongoing communication campaign and marketing strategy is a key
component in providing a successful program. Client Relations Director Mandy Smith will
collaborate with you to carefully develop a customized and comprehensive marketing plan to reach
all the City employees.
Recognizing that employers' participation in the Back -Up Care Advantage Program is a response to a
need that directly impacts business each day, we have developed a streamlined process to quick -start
the program. This plan will ensure that employees are aware of and understand the benefit, register
for services easily and efficiently, and access services when back -up care is needed. Though this
process has been standardized over time, it remains flexible to enable customization to meet your
needs and preferences.
°2015 Bright Horizons Family Solutions LLC 27 The City of Denton
Denton, Texas
Exhibit F
The marketing and communications plan will address:
An overview of the tasks involved in rolling out the Back -Lp Care Advantage Program and
scheduling of these steps
° ° ° °° Identification of appropriate modes and timing of employee communications
Development of collateral to fully describe the available services and the process for accessing
care
Activities designed to build interest in the program, such as manager and employee
presentations, registration assistance tables, center tours, and development of ongoing
communication materials to promote the program including brochures, flyers, email
announcements, posters, etc.
° ° ° °° Initiatives to secure advance registrations and promote employees' use of the service
Development and distribution of messages for maximizing awareness of the Back -Up Care
Advantage Program
Provision of activities and ongoing program communications designed to sustain interest in and
utilization of the program on an ongoing basis, such as:
— Seasonal needs: marketing focused on particular times of the year
— Events: participation in the City- hosted events such as benefit and health fairs
— Feedback: from surveys administered after each use
— Retention: efforts focused on customer satisfaction and sharing of success stories
Sample marketing materials are located in Appendix D.
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defiverabh- dates.
Bright Horizons typically requires 60 days from contract signing to launch Bright Horizons Care
Advantage. We will work closely with the City to ensure that the final timeline meets the identified
ob)ectives. Our process includes an initial project kick -off meeting, in which your representatives
meet with our project team to begin to customize a comprehensive and collaborative timeline and
marketing approach for the launch your new back -up dependent care program.
The following timeline summarizes the key milestones in the program launch. Please note that this is
a sample only; a customized implementation timeline and marketing plan will be specifically
designed for you upon the selection of Bright Horizons as the provider of choice. The actual
timeline will be contingent upon a number of factors, including your specific needs and resources,
the desired timeframe, and the final selection of service components. Key milestones are as follows:
°2015 Bright Horizons Family Solutions LLC 28 The City of Denton
Denton, Texas
M3
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Exhibit F
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Bright Horizons provides layers of support, to ensure continued access to our programs and services
by employees across the country. Our contact center is available 24/7/365 and we have a back -up
contact center that also provides additional support as needed in Raleigh, North Carolina.
In addition, we can assist the City in business continuity as an add -on to the Back -Up Care Advantage
Program. Should you experience a state of emergency, such as full power outages, our program is
available to offer a variety of care options to those "essential" employees that still need to report to
work. Child care centers are available during regular business hours, or in -home care can be arranged
in the home for these colleagues' children or even their adult /elder dependents. In addition, for
emergencies that may require care when the greater community is affected, such as the ability for in-
°2015 Bright Horizons Family Solutions LLC 29 The City of Denton
Denton, Texas
Exhibit F
home caregivers to safely commute to a dependent's home, we offer an expanded level of service for
clients who wish to opt -in to the coverage (at no additional charge): Crisis Care Assist.
Crisis Care Assist is an add -on program that helps employers support their employees in times of
crisis —their loved ones are cared for and your productivity remains high. When triggered, Bright
Horizons implements Crisis Care Assist within 24 hours, for a pre - determined duration of time.
During a time of crisis, unexpected high demand for care can affect our network providers. This
program gives your employees the option of securing care one their own, whether through a
licensed provider or personally arranged caregiver (i.e., relative, family friend, babysitter, etc.), and
reimburses them for the cost, up to pre - determined amounts. The program also facilitates care any
time of the day or night and for any duration necessary.
When schools are forced to close, transportation is delayed, power outages are widespread, and
housing is damaged, the effects on employee productivity and attendance have a drastic impact on
your organization. Crisis Care Assist can be activated to support the back -up care needs of employees
during:
""""" National /local health emergencies (e.g., H1N1 pandemic)
""""" Natural disasters (e.g., hurricanes, floods, wildfires, snowstorms)
°°°°° Labor strikes (e.g., teacher strikes, public transportation outages)
For example, in the wake of Hurricane Sandy, we provided important security allowing employees to
utilize our emergency back -up child and elder care so they could go to work. This was especially
important for employers that have mandatory reporting for certain members of their staff. During
the storm and its lingering effects, we cared for children, families, and employees and helped ensure
continuity for all of our extended family, meeting of all requests for care. The activation of our
Crisis Care Assist emergency back -up care program allowed employees to immediately organize care
for their dependents, while our network of Bright Horizons' child care centers provided the option
for families to attend another center when theirs was impacted.
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The safety and security of the dependents in our care is our first priority; therefore, the foundation
of Bright Horizons Care Advantage is qualified and trusted providers. The steps we take to ensure
qualified providers include:
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– For center -based care, our network is comprised of Bright Horizons' high - quality centers,
NAEYC accredited centers operated by other providers, and centers that operate at
teacher /child ratios and with teacher qualifications that could be accredited by NAEYC. All
of these centers must conform to local licensing requirements for background checks and
screening of criminal history, etc. All providers in the network are required to submit valid
licenses and certificates of the insurance they carry.
°2015 Bright Horizons Family Solutions LLC 30 The City of Denton
Denton, Texas
Exhibit F
– In -home agencies admitted into the extended network employ their own caregivers and
conform to the regulatory requirements of the state in which they operate—including
compliance with required staff credentials and background screenings. Staff credentials are
governed in part by each state's standards and by agency policies. Background screening
processes on all applicants can include, but is not necessarily limited to, the verification of
identification through social security numbers, education, previous employment, professional
references, and criminal records checks from the previous seven years.
The Back -Up Care Advantage Program is the only program that offers exclusivity on both a
center and in -home agency level. While all of our providers are known for providing high -
quality service, many are shared resources with other back -up network program providers.
Bright Horizons' Priority Partners work exclusively with Bright Horizons and do not
participate in other networks. They are contractually required to meet stringent key
performance indicators around fill rate, user satisfaction, overall performance (caregiver on
time. no show. etc.). and responsiveness to service issues.
– Our insurance program covers Bright Horizons and our clients for claims arising from the
programs and supplements the coverage of the individual service providers. We also
indemnify, defend, and hold harmless our clients from liabilities arising out of Back -Up Care
Advantage Program operations.
uuu °° Bright Horizons CareDi.rect:
– When a person applies to become a caregiver on the Sittercity website, Sittercity conducts a
preliminary verification on the applicant. This includes an identification check, a search
against the national sex offender registry, and a human profile review.
– City employees can run unlimited basic background checks on
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any caregiver at no cost. The basic background check includes
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security number. The caregiver's profile has an icon that
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– Supplementary checks are available at discounted pricing to
the employee at the click of a button, including a motor vehicle record check and enhanced
background checks. The database also makes it easy for families to read reviews from others
who have used that caregiver, request and contact references, and screen potential caregivers
for preferred qualities (such as experience caring for children with special needs, tutoring
experience, etc.). The caregiver's profile indicates if an enhanced background check has been
conducted, including the date completed, and this information is then available to other
potential care recipients at no additional cost.
Qualified, trusted providers are a key component to the success of the Back -Up Care Advantage
Program. Unlike many providers, Bright Horizons actually operates 400 of the centers in our
network, affording us a unique perspective on the realities and expectations of providing care to
°2015 Bright Horizons Family Solutions LLC 31 The City of Denton
Denton, Texas
Exhibit F
children in unfamiliar environments. We have established standards and identify providers that share
these standards to contract with us and provide services within our network.
Child care centers admitted into the Back -Up Care Advantage Program extended network must be
licensed and in good standing to ensure that the center complies with the applicable staff credentials
and required criminal background screenings. Staff at each child care center are employed directly by
the center. Background screening provided on all applicants can include, but is not necessarily
limited to verification of identification, education, previous employment, professional references,
and criminal records checks.
In -home agencies admitted into the Back -Up Care Advantage Program extended network have been
identified as conforming to the regulatory requirements of the state in which they operate, including
compliance with required staff credentials and background screenings. Staff credentials are governed
in part by each state's standards and by agency policies. We require in -home care agencies to validate
their hiring practices and specifically outline the following: background screening process, medical
exams, proof of credentials and thorough employment reference verifications. Background
screening provided on all applicants can include, but is not necessarily limited to verification of
identification, education, previous employment, professional references and criminal records checks.
The following chart outlines the criteria required for child and adult care providers through the
back -up care program:
Minimum
background
education and
work experience
with relevant
populations
and /or age
groups
Possess a combination of in-
depth training in early
childhood education and
hands -on experience working
with young children.
At a minimum, caregivers have
appropriate training
credentials and personal
characteristics for working
with children as outlined by
NAEYCi and /or required by
child care licensing (where
more stringent). Caregivers
responsible for supervision of
a group of children are
required to have child
development associate (CDA)
credentials or associate degrees
in early childhood
education /child development.
Education and work
experience are regulated
and dependent upon each
state's licensing standards,
and are reflective of
individual staff members'
positions.
Specific information
concerning caregivers'
education and work
experience is required as
part of the child care
center licensing
application, and is verified
during licensing visits.
Documentation is
required for ongoing
participation in the Back -
Up Care Advantage Program
network.
Conform to regulatory
requirements of the state
in which they operate,
including employed
caregivers' compliance
with education and work
experience requirements.
Determined in part by the
type of services provided
(e.g., skilled medical care).
Documentation is
required for ongoing
participation in the Back -
Up Care Advantage Program
network.
1 NAEYC is the nation's leading agency providing independent verification of programmatic quality.
NAEYC accreditation is the most highly regarded "stamp of quality" that an early childhood
°2015 Bright Horizons Family Solutions LLC 32 The City of Denton
Denton, Texas
Continuing
education
requirements
First
aid /medical
training
Safety training
Child /elder
abuse and
neglect training
Language and
cultural
proficiency
Requirements
for caring for
individuals with
special needs
Exhibit F
A minimum of 20 hours of
related training each year, with
specific focus in the area of
back -up child care.
Comprehensive, ongoing
training and education is
provided through Bright
Horizons online training
system, staff meetings,
workshops, outside training
seminars, and other venues.
Centers staffed by employees
trained in CPR and First Aid
at all times.
Provided as part of annual
training program.
Annual training provided.
Documentation is secured in
employees' personnel records.
Provision of ongoing
professional education
provided, as required by
specific state regulatory
agencies. Documentation
of training is required for
ongoing participation in
the Back -Up Care
Advantage Program
network.
Centers staffed by
employees trained in CPR
and First Aid at all times.
Ongoing safety training
provided.
Annual training provided
as required by state
licensing and /or center
Policy.
Must be able to communicate I Must be able to
in English. Diversity
awareness training completed
within first year of
employment.
Training provided during
orientation, with ongoing
training provided on an annual
basis.
communicate in English,
unless geographic and /or
cultural variations dictate
otherwise.
Caregiver training for
working with individuals
with special needs
provided, as required by
specific state regulatory
agencies.
Provision of ongoing
professional education
provided, as required by
specific state regulatory
agencies. Training
documentation is
required for ongoing
participation in the
network.
CPR and First Aid
training required.
Ongoing safety training
provided.
Annual training provided
as required by state
licensing and /or agency
policy.
Must be able to
communicate in English
unless geographic and /or
cultural variations dictate
otherwise.
Caregivers' training for
working with special
needs is determined in
part by the type of
services provided (e.g.,
skilled medical care) in
conformance with
regulatory requirements
of the state in which
agency operates.
Through Sittercity's caregiver database, employees can search for and "contract" directly with
potential caregivers. Using the Sittercity tools, your employees looking for care are able to connect
with an extensive list of caregivers — for child care and adult /elder care, as well as pet care. Through
the easy to navigate and highly intuitive website functionality, families search for, and make contact
with the potential caregivers that the family determines will meet their specific needs.
program can receive. All eligible Bright Horizons — managed centers (must be open for at least one
year) have already obtained or are working toward receiving this accreditation.
°2015 Bright Horizons Family Solutions LLC 33 The City of Denton
Denton, Texas
Exhibit F
Sittercity provides supportive tools and materials to help the employee conduct the process through
their online Trust and Safety Center. This tool includes:
Step -by -step instructions for hiring the right caregiver
Important interview questions for caregivers
Tips for meeting a caregiver in advance
Instructions for using Sittercity's background screening options
Tips for checking caregiver references
Sittercity conducts a preliminary verification on caregiver applicants and employees have the option
run unlimited basic background checks at no cost and supplementary background checks are
available at a discounted price. Employees can also read caregiver reviews from other users.
There is continuous monitoring of the caregivers on
the site through the national sex offender registry.
Issues are monitored by Sittercity and Bright Horizons
is made aware of issues resulting from the City's use
of the program. We have a customer issue resolution
process in place to monitor and, if necessary, respond
to issues. Sittercity reserves the right to remove
caregivers from the online database as a result of any
issues.
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A team of provider relations specialists oversee the providers in our network, identifying and
screening quality providers, checking credentials, and monitoring performance on an ongoing basis.
As operators of child care centers across the country, we are experienced at overseeing quality care
environments. We conduct regular quality audits of our own child care centers, and we establish
expectations with our contracted agencies and centers to similarly monitor the performance of their
caregivers through performance management, field audits, and care location visits.
Our routine satisfaction surveys allow us to measure satisfaction levels with the service and the
providers in our network. Providers who receive high scores from our clients' employees are
rewarded with additional business. Negative provider feedback is dealt with swiftly and seriously: we
immediately follow up with the provider in question, share the feedback, suggest action plans for
improvement, and determine next steps. Should we determine that an issue was related to the
provision of sub -par service, or we were concerned about any aspect of the care provided, we will
suspend the provider from our Extended Network pending resolution and, if necessary, remove
them from the network.
Combining clear expectations, a shared vision, and ongoing communications and support with our
intense focus on selecting the right partners, positions us to consistently deliver the highest quality
°2015 Bright Horizons Family Solutions LLC 34 The City of Denton
Denton, Texas
Exhibit F
program available in the market today —one that consis
Client Sati c.tio
meets and exceeds client and user
We also conduct a formal client survey each year, which reveal consistently high levels of client
satisfaction across all categories; in fact, in our most recent client survey (2015),
The results of the survey are used to determine how we
can better meet our clients' needs, empower our employees to provide better service and identify
any additional programs and services that would benefit families and children. We consider our
client satisfaction surveys to be important tools for gauging our effectiveness as an organization. The
results are shared with our executive team, and a plan of action is developed to enhance the
partnership and communications efforts, providing the foundation for constructive dialogue
regarding the program's operational development and effectiveness within the organization.
By combining the results of our formal and informal satisfaction assessments, Bright Horizons is
able to build upon the strengths of our programs to address noted issues or service improvements
that create lasting value.
Responding o Conc.errts
We fully investigate any service issue or concern raised by a client or an individual, and monitor the
implementation of any response or improvement needed. Full and satisfactory issue resolution is
integral to our program. Mandy Smith, your dedicated account manager, will work with you to
research and resolve any issue. Our process leverages the following:
Qualify Assurance (Q.) ": earn: A cross functional team, which includes senior Bright
Horizons management, tracks all service issues and concerns through clearly defined reporting
and escalation processes. Service issues may arise when customers contact us directly with the
issue, or when a negative response is identified on a submitted survey. All survey results are
reviewed and negative ones are tagged for further research and contact. A member of our QA
team typically reaches out to the individual to identify the issue, gather information, and start the
process of ensuring rapid resolution.
Tracking of Issues: Each issue is immediately ranked by severity and tracked in a central
database to facilitate reporting and trend analysis.
Final Resolution. of all Issues: Each issue is fully investigated and resolved as quickly as
possible by Bright Horizons. The QA team member works with our customer service team and
other parties as needed to gather information on the issue, and to discuss resolution. We
maintain ongoing communication with the employee and you as appropriate throughout the
process, and customer issue resolution reporting is available on a regular basis as preferred by
the City.
°2015 Bright Horizons Family Solutions LLC 35 The City of Denton
Denton, Texas
Exhibit F
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Hundreds of clients, many similar to the City, choose to partner with Bright Horizons because of
our financial strength in addition to the high - quality care we provide. We demonstrate our financial
strength through our:
Healthy balance sheet.
Strong cash flow position.
Record of consistent earnings — uninterrupted year- over -year revenue and adjusted EBITDA
growth for each of the last 15 years despite broader macro - economic fluctuations.
Never having declared bankruptcy or operated in default of financial covenants.
All centers are either client- sponsored or wholly -owned by Bright Horizons; we do not include a
franchise business model.
Centralized financial management structure with discrete departments for monthly
accounting/ financial reporting, treasury /cash management, and budgeting.
Public company listed under the NYSE as BFAM.
Finance department and internal controls structure designed and managed to comply with the
requirements of Sarbanes -Oxley regulations.
Internal auditing and compliance department dedicated to review and evaluate our financial
management policies and procedures, conduct center operations audits, and consult on the
design of new controls procedures.
For the City, these unique strengths translate to an optimum level of protection from economic and
liability exposure and a degree of flexibility in structuring contracts and agreements. As a public
company, our financials are located on the Investor Relations page of our public website
www.brighthorizons.com /financials. In light of the City's requirement to not exceed 200 pages, we
suggest downloading from this link.
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We recommend that employees pay a minimal co -pay for utilization. A key metric of any dependent
back -up care program's success is utilization. When employers bear the majority of the cost of care
and require employees to pay nominal co -pays, the program is more likely to be utilized. Conversely,
when employees are expected to bear the full cost of care or even high co -pays, the program is less
likely to be utilized as they may be encouraged to stay home rather than return to work. Bright
Horizons recommends charging emplovees a nominal co -oav of
in -home care.
Additional charges apply for medical care. When employees make back -up care reservations, co -pay
°2015 Bright Horizons Family Solutions LLC 36 The City of Denton
Denton, Texas
Exhibit F
details are collected via credit card or electronic bank account withdrawal (EFT) and then charged
the day after care is provided. Cancellations after 5:00 p.m. on the business day prior to the day of
care will be billed as a use to the employee and the City; all applicable co -pays will be charged.
Employees securing services through Bright Horizons CareDirect negotiate the fee and payment
type with the individual caregiver.
For the cost to the City, we charge an annual fee for Bright Horizons Care Advantage based on
anticipated utilization, the size of the employee population, and the scope of the program
(subsidized and unsubsidized care, national or regional coverage, in -home and center, child and
adults /elders, etc.). In addition, we charge a one -time implementation fee that covers the cost of
developing and implementing the program, developing the website, marketing materials, and
creating the reporting structure.
Our program is highly customizable and we
can review performance and make adjustments as needed to accommodate the changing needs of
the City and your employees.
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Accurately forecasting program utilization is a key factor in the strong partnerships that Bright
Horizons forges with our clients. We analyze historical data points, timelines, and trends to develop
a projection for the number of times we expect the City employees to need back -up care placements
throughout the year. This data, from more than covered employees, as well as the
following factors, contributes to our proposed utilization allowance.
° ° ° °° Total employee population size
" " " "" Number of uses allowed per employee
° ° ° °° Employee demographics (gender, age)
" " " "" Co -pay structure
" " " "" Geographic dispersion of employees
° ° ° °° Industry
Access to the Bright Horizons CareDirect database is unlimited, along with priority enrollment and
tuition discounts at participating centers. For the Back -Up Care Advantage Program, Bright Horizons
works with the City to provide employees with an annual allocation of uses that offers the City cost
predictability and covers anticipated demand. Although customizable to the City's needs, our
trending data suggests an average of 'uses per year per employee. A use is defined as any period of
care up to hours in length (for in -home care) and up to the normal operating hours of a center.
This tvoicallv provides emplovees with more than adequate coverage to meet their individual needs.
°2015 Bright Horizons Family Solutions LLC 37 The City of Denton
Denton, Texas
Exhibit F
d.
111chide any nai-rati'vc that hcl )s to desc-i4be j-)r(,Wr;un c-osts inc-hidhW ally and afl
(-11,11-doyce fi-es; start-II I-) ora.111111al fi-ass; 1-n-('Wrain ol-wrations costs;
11,11 111 IIIIIII'l Contract klwth;and inan;Weinclit fi-cs'9 as al-q-)fic-able.
The following price structure is for a national back-up dependent care program covering children
and adults/elders, as well as access to additional resources for self-selected care. This allows
employees choices in service and distribution.
Pvic.ing Notes
Because care in the Back -Up 1 1 pricing 1 _p Care Advantage Program is employer subsidized, the p ici g has a cap on
the annual allocation of uses for the City and your employees. As noted above, based on a program
offering an annual allowance of 10 days ner emnlovee. we forecast vour total annual orograrn usage
'02015 Bright Horizons Family Solutions LLC 38 The City of Denton
Denton, Texas
Exhibit F
This program fee covers all administration of the program and assumes that total program usage
stays within the forecast maximum of uses for the relevant scenario. Your assigned client relations
director will monitor and report usage trends on a regular basis. It is possible that some months will
see more use than expected while usage dips in other months; these variances will be
accommodated. If utilization is consistendv trendin-a higher than expected for three or more months
Potential -1 ax Credit
Bright Horizons refers potential clients to IRS form 8882, which describes a tax credit available for
amounts paid to provide child care services to employees of the taxpayer. Clients will need to make
their own tax department or tax advisor aware of the particular facts and circumstances of the
program details of their back -up care program in order to determine whether the expense may
qualify for these credits. We cannot under any circumstance, provide tax advice to current or
potential clients.
°2015 Bright Horizons Family Solutions LLC 39 The City of Denton
Denton, Texas
Exhibit F
Any exceptions taken to this solicitation (including terms and conditions in Exhibit 2, the
General Provisions and Terms and Conditions) must be itemized on the lines below. Additional
pages may be added as needed. If there are no exceptions, please sign where indicated at the bottom
of the page.
Item #
Description
RFP 6 Contract Term
Our standard contract term is for a three year term with three year
renewals.
RFP 8 Price Adjustments
Our standard price increase is 5% each year, which reflects historical
increases in the cost of providing back-up care services and is driven by
increases caregiver compensation and benefits, insurance, IT, and
administrative support expenses. While most clients prefer the predictability
of a .fixed increase, we can base annual increases on increases in the
specialized Consumer Price Index for our industry (Consumer Price Index
for All Urban Consumers, U.S. City Average, (Tuition, Other School Fees
and Child Care). Please note that we are not able to decrease our price and
would expect annual price increases to occur automatically at the start of
each contract year.
Our contracts are not subject to termination due to a scheduled price
increase.
Exhibit 2: General Provisions
We fully comply with all applicable Occupational Safety and Health
Terms and Conditions A
Administration rules and regulations and have robust safety procedures and
employee training to secure the well -being of employees and children in our
care.
Exhibit 2: General Provisions
We agree not to assign the contract without the City's consent, except for
Terms and Conditions 'A 8
assignments to a parent, affiliate of subsidiary of Bright Horizons or a
Assignment
successor as a result of merger, sale or acquisition.
Exhibit 2: General Provisions
Bright Horizons must remain the owner of all intell ectual property used in
Terris and Conditions A 12
connection with the services, including all user guides, handbooks,
Right to Data, Documents, and
communication materials, websites, and other materials. The City and its
Computer Software
employees will have a right to use such materials in connection with their
use of the services.
Exhibit 2: General Provisions
Inclusion of Performance Liquidated Damages are not appropriate for our
Terms and Conditions A 18
services.
Performance Liquidated
Damages
Exhibit 2: General Provisions
Specified delivery times are not applicable for our services.
Terris and Conditions A 28
Contractor Standards of
Performance
Exhibit 2: General Provisions
Our standard term for payment is 30 days, with payment due in advance at
Terms and Conditions A 31
the start of each contract year.
Payment and Performance
Requirements
Exhibit 2: General Provisions
As noted above, our standard term for payment is 30 days, with payment
Terms and Conditions B 13
due in advance at the start of each contract year. We request that
Payment
withholding or set off of ` payments be removed from the contract. We
°2015 Bright Horizons Family Solutions LLC 40 The City of Denton
Denton, Texas
Exhibit F
°2015 Bright Horizons Family Solutions LLC 41 The City of Denton
Denton, Texas
expect that if a contract is finalized that funds will be available and the
contract will not be cont n ent on the availability of funding.
Exhibit 2: General Provisions
We request that the waiver of claims in Section be mutual to the extent
Terms and Conditions B 15
applicable.
Final Payment and Close -out
Exhibit 2: General Provisions
We agree to retain our books, records and documents for five years after
Terms and Conditions B 17
the date such records are created, but any audit for a particular year should
Right to Audit
be completed within one year following the end of that year. We request
that the City bear the cost of any audit unless the audit reveals an
overpayment of 5% or greater. We are not able to grant audit rights to the
records of Subcontractors, suppliers and ether payees. We request that any
failure to comply with the audit provisions should be subject to a cure
period pursuant to the Termination for Cause provision.
Exhibit 2: General Provisions
We agree to offer prices no higher than prices offered to similar buyers for '.
Terms and Conditions B 19
similar services under similar terms of purchase, but do not agree to the
Warranty Price
withholding of fees.
Exhibit 2: General Provisions
We request that this section be removed and that the Termination for
Terms and Conditions B 26
Cause section apply for any material breaches of the contract.
Default
Exhibit 2: General Provisions
We request a 30 -day cure period, instead of 10 days. Indemnification
Terms and Conditions B 27
should be limited to losses related to third party claims and governed by the
Termination for Cause
terms of Section 31- Indemnification.
Exhibit 2: General Provisions
We expect the contract to continue for the entire agreed -upon term' and
Terms and Conditions B 28
request that this section be removed_
Termination Without Cause
Exhibit 2: General Provisions
Delays in performance are not appropriate for back-up care services.' We
Terms and Conditions B 28
request Section 30.A be removed.
Delays
Exhibit 2: General Provisions
Indemnification should be limited to third party claims to the extent caused
Terns and Conditions B
by Bright Horizons, its directors, officers, employees and agents. We will
Indemnity
indemnify for losses 'related to death, bodily injury, illness, disuse, but not
worker's comp ensation, loss of services, loss of income or wages.
Exhibit 1 General Provisions
We understand that this clause and the insurance requirements in Appendix
Terms and Conditions B 32
A are not required as part of the contract, but note that we have robust
Insurance
Commercial General Liability, Business Auto Liability Insurance, and
Umbrella Liability Insurance policies, and carry and Workers'
Compensation Insurance as required by law.
Exhibit 2: General Provisions
No deliverables are contemplated as part of back -up dependent care.
Terms and Conditions B 36
No, Warranty by City Against
Infringements
Exhibit 2: General Provisions
Please note that information provided directly from or on behalf of City
Terms and Conditions B 37
employees in connection with the delivery of back -up dependent care will
Confidentiality
be held in strict confidence and may not be disclosed to the City, but may
be disclosed as necessary to provide the services' or pursuant to a judicial,
regulatoa or administrative ' process.
Exhibit 2: General Provisions
No deliverables are contemplated as part of backup dependent care.
Terms and Conditions B 38
Ownership and Use of
Deliverables
Exhibit 2: General Provisions
We would like to clarify that contingent fees are permissible under the
°2015 Bright Horizons Family Solutions LLC 41 The City of Denton
Denton, Texas
Exhibit F
Terms and Conditions B 41
contract for bona fide employees of Bright Horizons.
No Contingent Fees
Exhibit 2. General Provisions
We request this provision be modified to permit assignments to a parent,
Terms and Conditions B 45
affiliate of subsidiary of Bright Horizons or a successor as 'a result of
Assignment Delegation
merger, sale, or acquisition-
Exhibit 2. General Provisions
This section is not applicable to our services.
Terms and Conditions B 59
Prevailing W e Rates
Exhibit 2. General Provisions
We request that any audit for a particular year should be completed within
Terms and Conditions B 67
one year following the end of that year.
Records Retention
Appendix A Insurance
We understand that this Appendix is not required as part of this contract
Requirements
for services. However, we would like to point out that we do meet the
insurance limits set forth in Appendix A and generally comply with the
specific insurance requirements included. We are able to provide an
appropriate certificate of insurance. Please note that we require the policy
to be issued by an insurance company with an A.M. Best rating of at least
A -, deductibles may not appear on the certificate of insurance, we are not
able to name' additional insured parties but the City will be included as an
additional insured. Our insurance is written on an occurrence basis' and
does not need to be in place after the expiration of the contract term.
Attachment A — Workers' Compensation Coverage for Building or
Construction Projects is not applicable to our services and should not be
included.
Exhibit 3 Statement of Work
We will notify the applicable state' licensing or other regulatory agency in
Dependent /Elder Care
the event of a licensing violation or serious injury occurs in a Bright
Respondent Responsibilities 8
Horizons Center, which requires notification. We also require our network
of back -up care providers to comply with all applicable regulatory or
licensing notification requirements. We are not able to notify clients any '
time an injury or licensing violation occurs due to privacy laws and the
scope of our network.
Exhibit 3 Statement of Work
Background checks are required for caregivers provided by Bright Horizons
Dependent /Elder Care
and all network providers at the start of employment.
Respondent Resj2onsibilities 13
Exhibit 3 Statement of Work
Employees will have an option to conduct a background check on
Dependent /Elder Care
caregivers, which employees select through Sittercity.' However, Bright
Respondent Responsibilities 16
Horizons does not provide and is not responsible or liable for the accuracy
of such back round checks or care arranged through Sittercity.
Exhibit 3 Statement of Work
Employees may use Sittercity to find pet care services, but Bright Horizons
Pet Care Respondent
does not provide and is not responsible or liable for any pet care arranged
Responsibilities 7
through Sittercity or any screening services provided by Sittercity.
We have provided our standard terms and conditions in Appendix E for your reference.
The above exceptions (and any additional pages identified) are the ONLY exceptions to the
specifications, General Provisions and Terms and Conditions in Exhibit 2, and sample contract to
this solicitation. I understand that the City may not accept additional exceptions produced after final
submission of this proposal.
°2015 Bright Horizons Family Solutions LLC 42 The City of Denton
Denton, Texas
Signature
Company
Exhibit F
t Horizons Family Solutions LLC 10/28/15
Date
No Exceptions are taken to this solicitation or the General Provisions and Terms and
Conditions in Exhibit 2.
Signature
Company
Date
°2015 Bright Horizons Family Solutions LLC 43 The City of Denton
Denton, Texas
Exhibit F
CONFLICT OF INTEREST QUESTIONNAIRE - FORM CIQ
For vendor or other person doing business with local governmental entity
This questionnaire reflects changes Rnade to the law by II.B. 1491, 80th I..,eg., Regular Session.
This ques(ionriarre is being filed inaccordance wi(h chap(er 176 of (lie l.,ocal Governmen(Code bya person who has it business rela(ionship
as def
tiled by Sec(ion 176.001(l...,t) wi(h it local governmemal en(i(y and (lie person nice(s requiremems under Sec(ion 176.006(a).
By law (his ques(iontlaire nium be filed wi(h (lie records adminis(m(or of (lie local governmem en(i(y ilo( haer (harl (lie 7(h business day affer
(lie da(e (lie person becomes aware of fac(s (hit( require (lie sm(emem (o be filed See Sec(ion 176.006, l.,ocal Governmem Code.
.A person coninii(s an offense if (lie person knowingly viola(es Sec(ion 176.006, l.,ocal Governmem Code. Ail offense under (his sec(ioll is a
Class Cmisdemeanor.
71N.r7ae o�f person who, has, a �nisdnes,%, rc4afion6,,Wp with hocA governirinental enfiry.
3 Name of local government officer with whom filer has an employment or business relationship.
Name of Officer
This section, (item 3 including subparts A, 13, C & D), must be completed for each officer with whom the filer has an employment or other business relationship as
defined by Section 176.00 1 (I-a), Local Government Code. Attach additional pages to this Form CIQ as necessary.
A. Is the local government officer named in this section receiving or likely to receive taxable income, other than investment income, from the filer ofthe
E-1 Yes E-1No
B. Is the filer of the questionnaire receiving or likely to receive taxable income, other than investment income, from or at the direction of the local
government officer named in this section AND the taxable income is not received from the local governmental entity?
C. Is the filer of this questionnaire employed by a corporation or other business entity with respect to which the local government officer serves as an
officer or director, or holds an ownership of 10 percent or more?
D. Describe each affiliation or business relationship.
1 2/22/2016
56UM, (AarlAjt,
Signature oY-Vci&sbW�N?@444§ihess with the governmental entity Date
m2O1S Bright Horizons Family Solutions lLC 45 The City ofDenton
Denton, Texas
Exhibit F
The undersigned agrees this submission becomes the property of the City of Denton after the official opening.
The undersigned affirms he has familiarized himself with the specification, drawings, exhibits and other documents; the
local conditions under which the work is to be performed; satisfied himself of the conditions of delivery, handling and
storage of materials and equipment; and all other matters that will be required for the work before submitting a
response.
The undersigned agrees, if this submission is accepted, to furnish any and all items /services upon which prices are
offered, at the price(s) and upon the terms and conditions contained in the specification. The period for acceptance of
this submission will be 120 calendar days unless a different period is noted.
The undersigned affirms that they are duly authorized to execute this contract, that this submission has not been
prepared in collusion with any other respondent, nor any employee of the City of Denton, and that the contents of this
submission have not been communicated to any other respondent or to any employee of the City of Denton prior to the
acceptance of this submission.
Respondent hereby assigns to the City any and all claims for overcharges associated with this contract which arise under
the antitrust laws of the United States, 15 USCA Section 1 et seq, and which arise under the antitrust laws of the State
of Texas, Tex. Bus. & Com. Code, Section 15.01, et seq.
The undersigned affirms that they have read and do understand the specifications, all exhibits and attachments contained
in this solicitation package.
The undersigned agrees that the solicitation package posted on the website are the official specifications and shall not
alter the electronic copy of the specifications and /or pricing sheet (Exhibit 1), without clearly identifying changes.
The undersigned understands they will be responsible for monitoring the City of Denton Purchasing Website at:
http:// www.cityofdenton.com /index.aspx ?page =397 to ensure they have downloaded and signed all addendum(s)
required for submission with their response.
I certify that I have made no willful misrepresentations in this submission, nor have I withheld information in my
statements and answers to questions. I am aware that the information given by me in this submission will be
investigated, with my full permission, and that any misrepresentations or omissions may cause my submission to be
rejected.
Acknowledge receipt of following addenda to the solicitation:
Addendum No 1 Dated
October 19, 2015
Received
October 19, 2015
Addendum No 2 Dated
Received
Addendum No 3 Dated
Received
°gull IIII u, ul mm m @ m, um' m m, uuu I uul
Bright Horizons Family Solutions LLC Signature:"
A
Headquarters: Date: October 28, 2015
200 Talcott Avenue South Name: Sandra M. Wells
Watertown, MA 02472 Tide: EVP of Employer Services
Regional Office: Fax No.: 972 409 -7153
9901 E. Valley Ranch Parkway, Suite 2015 Tel No.: 830 935 -3286
Irving, Texas 75063 Email: swells a bri hthorizons.com
°2015 Bright Horizons Family Solutions LLC 46 The City of Denton
Denton, Texas
Exhibit F
Urgent back -up child & adult
care
Planned back -up child & adult
care
In -home & center -based care
Online national database of
child /elder caregivers for self -
service selection
Elder care assessment, planning,
& referrals
Homework help
Pet care
Preferred enrollment access for
full time -care at child care centers
Discounts off tuitions for full-
time care at child care centers
Subsidy levels customized to
meet emolover /emolovee needs
° ° ° °° Delivering back -up care for 20+
Stable long standing management
team
Clear consistent vision and
mission
Provided +2 million days of
back-up care since 2009
Overall fill rate 99% for back -up
care
97% fill rate for same day /next
day requests for back-up care
Consistent overall satisfaction
scores for back -up care
°2015 Bright Horizons Family Solutions LLC The City of Denton
Denton, Texas
Exhibit F
Exclusivity with top providers
Extensive credentialing & audit
process
Caregivers are employed by
providers & trained specifically
for back-up care
Ability to drive care to highest
quality providers through
proprietary rovider portal
Service level agreements with
providers ensures auality services
Business continuity programs
offered to clients in event of
disaster
Single point of entry for all
services
Award winning 24/7/365
contact center
Experienced care consultants to
coordinate all care arrangements
Quick, accessible, & dependable
reservations via self or full
service platforms
Confirmed reservations to
custom care options
Dedicated program
implementation resources
Dedicated account management
staff
Customized combined reporting
& marketing support
Core competency is actual
delivery of care
Single entity business unit core
business is back -up care
°2015 Bright Horizons Family Solutions LLC The City of Denton
Denton, Texas
Z0111's
CareAdvantagic
'02015 Bright Horizons Family Solutions LLC
Exhibit F
<CUEN'TNAME> is pleased to announce the new aright
Horizons Care Advontoge prograrni - offering your famfly
Go to work knowing your loved orres are in good hands, Tf�w 80<k-up
Cam Advantage Program provides XX days of care for your child or
aduk/eider reWNewhen regular arrangernents fail through, Get
immediate access to care supports at subsidized rates (,center - based,
care is $XX/rhiid or $XXI(aundy; 6u owirraruru cai e us $XXA-KNw)r
r ent (care )over illrorvss, snow days) or planned (school
horldays, babysitter Vacations) ch4d care needis:
Adult and etdor care nee(,hs anywhere in the US,
A natiorml aetwork of Ngh-quafity child care centers anrl
scii i,.rened in-hoitrx.!r car ebAvefs
2,4/7/365 contact center with experienced COMLAWAS to
Coordinate all car e ai rangernents
BRiGHT HORIZONS CAREDIRECT"m
&�ght Horizons CateMed" msfly connects you with of>tions for more
regular and tong-term care needs -- as weill as care for eveniings,
weekends, and even pets. Enjoy unhinfteil access to reumurces for:
hnding caregivers,
Everyday care (babysitters and inannies) for children of all ages
Uder care resolurces, planning, and referrals
Pet care -- dog wMkers, pet sitters and ram, -e
Preferred enrollment access and exclusNe discounts at
participating chIld care centen, nationwide
Yots are responsible for the full cost of all care seer vices chosen
The City of Denton
Denton, Texas
, Bngti(, Horizons
am
C1 are, Advanta
'02015 Bright Horizons Family Solutions LLC
Exhibit F
care, loddng for an after-schoof sitter, have adLildeldier care
needs, or reed someone to walk the dog — Bright Horizons
Cam Advantage" �s here for C UE14'r families.
RACK-UP CARE AUVANTAGE PROGRAM'
as to work knowing your loved ones are in good hands, The Back4)p
Care Advantage Program provides XX days of care for D"" a` child or
adult/elder relative when regular arrangements, fall through, Get
immiediate access to care supports at subsidized rates (center-based
care is $XX/child or $XX/famlly� in,+*rine C-
,W,re 63 $XXftjokgr)�
Ur ent (caregiver illness, snow days),or planned (school
hoCays" bali vacations) child care needs
Adult and cider care needs anywhere in the US,
A national network of high-cii child care centers wid,
screened in-home cat egfyers
24/71365 contact center with experienced consultants to
coardnate all care arrangements
BRIGHT HORIZONS CAREDJRIECra'
Bright Horizons Care Direct" easily connects you with options for more
re9kilar and long-term care needs — as well as care for evenings,,
weekends, and even pets. Enjoy unlimited access to resources fcx%
Finding self-selected caregivers
Everyday care (babysitters and nannies) for children of all ages
Elder care resou,ces, planNng, and referrals
Pet care — dog walkers, pet sftters and more
Preferred enrollment access and exclusive discounts at
participating child care centers nationiMcle
Yowl are responsible for the full cost of alit caa-e so-vices chosen
REGISTER NOW. AVOID WORRY LATER.
Online: N.J,.
Back-Up Care Advantage— click on "Register & Reserve" button
Usernarne TB D
Password TBO
ConDirect — simply click on sittemity and the resource links
C* 877.2,42-2737 (877-BH-CARES) for assistame, 2417
The City of Denton
Denton, Texas
Certificate Of Completion
Envelope Id: 2910EDA6AD8C4056B8EC4AC1ECA75088
Subject: Please DocuSign: Contract Documents 5914.a
Source Envelope:
Document Pages: 73 Signatures: 5
Certificate Pages: 6 Initials: 0
AutoNav: Enabled
Envelopeld Stamping: Disabled
Time Zone: (UTC- 06:00) Central Time (US & Canada)
Record Tracking
Status: Original
2/19/2016 12:52:06 PM
Signer Events
Karen E. Smith
karen.smith @cityofdenton.com
Assistant Purchasing Manager
City of Denton
Security Level: Email, Account Authentication
(Optional)
Electronic Record and Signature Disclosure:
Not Offered
ID:
John Casagrande
jasagrande@brighthorizons.com
General Counsel
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(Optional)
Electronic Record and Signature Disclosure:
Not Offered
ID:
John Knight
john.knight @cityofdenton.com
Deputy City Attorney
City of Denton
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Julia Winkley
julia.winkley @cityofdenton.com
Contracts Administration Supervisor
City of Denton
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Electronic Record and Signature Disclosure:
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Holder: Karen E. Smith
karen.smith @cityofdenton.com
Signature
Completed
Using IP Address: 129.120.6.150
U3D—Signed by:
�)' (ASarj"J'1
EFD9EA28322B450...
Using IP Address: 12.11.171.7
UD—Signed by:
C821996CMM439
Using IP Address: 129.120.6.150
Completed
Using IP Address: 129.120.6.150
Status: Completed
Envelope Originator:
Karen E. Smith
karen.smith @cityofdenton.com
I P Address: 129.120.6.150
Location: DocuSign
Timestamp
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S t C U ft t
Signer Events Signature Timestamp
George C. Campbell ...Signed by: Sent: 3/3/2016 10:36:36 AM
george.campbell@cityofdenton.com ED
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City Manager 4884E925FOE6480 Signed: 3/3/2016 3:13:53 PM
City of Denton
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Jennifer Walters
D— Signed by:
DCu5BFtAFiC�1 wAhA
Sent: 3/3/2016 3:13:55 PM
jennifer .walters @cityofdenton.com
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City Secretary
az,g 4eD
Signed: 3/4/2016 10:27:17 AM
City of Denton
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Contracts Administration Supervisor
City of Denton
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Security Level: Email, Account Authentication
(Optional)
Electronic Record and Signature Disclosure:
Not Offered
ID:
Phil Westberry� Sent: 3/4/2016 10:27:28 AM
phil .westberry @brighthorizon.com
Security Level: Email, Account Authentication
(Optional)
Electronic Record and Signature Disclosure:
Not Offered
ID:
Notary Events
Timestamp
Envelope Summary Events
Status
Timestamps
Envelope Sent
Hashed /Encrypted
3/4/2016 10:27:28 AM
Certified Delivered
Security Checked
3/4/2016 10:27:28 AM
Signing Complete
Security Checked
3/4/2016 10:27:28 AM
Completed
Security Checked
3/4/2016 10:27:28 AM
Electronic Record and Signature Disclosure
Electronic Record and Signature Disclosure created on: 4/20/2015 2:25:38 PM
Parties agreed to: Robin Fox
ELECTRONIC RECORD AND SIGNATURE DISCLOSURE
From time to time, City of Denton (we, us or Company) may be required by law to provide to
you certain written notices or disclosures. Described below are the terms and conditions for
providing to you such notices and disclosures electronically through your DocuSign, Inc.
(DocuSign) Express user account. Please read the information below carefully and thoroughly,
and if you can access this information electronically to your satisfaction and agree to these terms
and conditions, please confirm your agreement by clicking the 'I agree' button at the bottom of
this document.
Getting paper copies
At any time, you may request from us a paper copy of any record provided or made available
electronically to you by us. For such copies, as long as you are an authorized user of the
DocuSign system you will have the ability to download and print any documents we send to you
through your DocuSign user account for a limited period of time (usually 30 days) after such
documents are first sent to you. After such time, if you wish for us to send you paper copies of
any such documents from our office to you, you will be charged a $0.00 per -page fee. You may
request delivery of such paper copies from us by following the procedure described below.
Withdrawing your consent
If you decide to receive notices and disclosures from us electronically, you may at any time
change your mind and tell us that thereafter you want to receive required notices and disclosures
only in paper format. How you must inform us of your decision to receive future notices and
disclosure in paper format and withdraw your consent to receive notices and disclosures
electronically is described below.
Consequences of changing your mind
If you elect to receive required notices and disclosures only in paper format, it will slow the
speed at which we can complete certain steps in transactions with you and delivering services to
you because we will need first to send the required notices or disclosures to you in paper format,
and then wait until we receive back from you your acknowledgment of your receipt of such
paper notices or disclosures. To indicate to us that you are changing your mind, you must
withdraw your consent using the DocuSign 'Withdraw Consent' form on the signing page of your
DocuSign account. This will indicate to us that you have withdrawn your consent to receive
required notices and disclosures electronically from us and you will no longer be able to use your
DocuSign Express user account to receive required notices and consents electronically from us
or to sign electronically documents from us.
All notices and disclosures will be sent to you electronically
Unless you tell us otherwise in accordance with the procedures described herein, we will provide
electronically to you through your DocuSign user account all required notices, disclosures,
authorizations, acknowledgements, and other documents that are required to be provided or
made available to you during the course of our relationship with you. To reduce the chance of
you inadvertently not receiving any notice or disclosure, we prefer to provide all of the required
notices and disclosures to you by the same method and to the same address that you have given
us. Thus, you can receive all the disclosures and notices electronically or in paper format through
the paper mail delivery system. If you do not agree with this process, please let us know as
described below. Please also see the paragraph immediately above that describes the
consequences of your electing not to receive delivery of the notices and disclosures
electronically from us.
How to contact City of Denton:
You may contact us to let us know of your changes as to how we may contact you electronically,
to request paper copies of certain information from us, and to withdraw your prior consent to
receive notices and disclosures electronically as follows:
To contact us by email send messages to: kevin.gunn @cityofdenton.com
To advise City of Denton of your new e-mail address
To let us know of a change in your e -mail address where we should send notices and disclosures
electronically to you, you must send an email message to us at kevin.gunn @cityofdenton.com
and in the body of such request you must state: your previous e -mail address, your new e -mail
address. We do not require any other information from you to change your email address..
In addition, you must notify DocuSign, Inc to arrange for your new email address to be reflected
in your DocuSign account by following the process for changing e -mail in DocuSign.
To request paper copies from City of Denton
To request delivery from us of paper copies of the notices and disclosures previously provided
by us to you electronically, you must send us an e -mail to kevin.gunn @cityofdenton.com and in
the body of such request you must state your e -mail address, full name, US Postal address, and
telephone number. We will bill you for any fees at that time, if any.
To withdraw your consent with City of Denton
To inform us that you no longer want to receive future notices and disclosures in electronic
format you may:
i. decline to sign a document from within your DocuSign account, and on the subsequent
page, select the check -box indicating you wish to withdraw your consent, or you may;
ii. send us an e -mail to kevin.gunn @cityofdenton.com and in the body of such request you
must state your e -mail, full name, IS Postal Address, telephone number, and account
number. We do not need any other information from you to withdraw consent.. The
consequences of your withdrawing consent for online documents will be that transactions
may take a longer time to process..
Required hardware and software
Operating Systems:
Windows2000? or WindowsXP?
Browsers (for SENDERS):
Internet Explorer 6.0? or above
Browsers (for SIGNERS):
Internet Explorer 6.0 ?, Mozilla FireFox 1.0,
NetSca e 7.2 (or above)
Email:
Access to a valid email account
Screen Resolution:
800 x 600 minimum
Enabled Security Settings:
-Allow per session cookies
-Users accessing the internet behind a Proxy
Server must enable HTTP 1.1 settings via
proxy connection
** These minimum requirements are subject to change. If these requirements change, we will
provide you with an email message at the email address we have on file for you at that time
providing you with the revised hardware and software requirements, at which time you will
have the right to withdraw your consent.
Acknowledging your access and consent to receive materials electronically
To confirm to us that you can access this information electronically, which will be similar to
other electronic notices and disclosures that we will provide to you, please verify that you
were able to read this electronic disclosure and that you also were able to print on paper or
electronically save this page for your future reference and access or that you were able to
e -mail this disclosure and consent to an address where you will be able to print on paper or
save it for your future reference and access. Further, if you consent to receiving notices and
disclosures exclusively in electronic format on the terms and conditions described above,
please let us know by clicking the 'I agree' button below.
By checking the 'I Agree' box, I confirm that:
• I can access and read this Electronic CONSENT TO ELECTRONIC RECEIPT OF
ELECTRONIC RECORD AND SIGNATURE DISCLOSURES document; and
• I can print on paper the disclosure or save or send the disclosure to a place where I can
print it, for future reference and access; and
• Until or unless I notify City of Denton as described above, I consent to receive from
exclusively through electronic means all notices, disclosures, authorizations,
acknowledgements, and other documents that are required to be provided or made
available to me by City of Denton during the course of my relationship with you.