18-1494o aNCE No. -
AN O ANCE OF THE CITY OF ENTON, TEXAS PROVTD G FO THE
SCHEDULE OF MISCELLANEOUS FEES, DEPOSITS, BILLINGS AND PROCEDURES
FOR ADMINTSTRATIVE SERVICES TO CITY UTILITIES CUSTOMERS; PROVIDING
FOR A REPEALER; PROVIDING FOR A SEVERABILITY CLAUSE; AND, PROVIDING
FOR AN EFFECTIVE ATE.
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A. ACCOUNT CONNECTION„_AND RECONNECTION CHARGES„ PAGE
Meter Connection Charge 3
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New Customer Application Charge
. METE CHA GES
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5
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Meter Tampering and/or Damage Charge 6
Meter Inaccessibility Charge 6
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Returned Pay ent Charge 7
Service Deposits
Waiver af Service Deposits
Late Payment Charge Due an Delinquent Balances
Interest Charge on Past ue Account alance
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Credit Card Processing Service Fee 10
ACCOUNT CO ECTION AND I�l°���:`��,��lI���C�"x"��;:��: �������� 1,�� �"� ���[�(��.�a��
For the purposes of this rate schedule, business hours shall be defined as Monday through
Friday, 8:00 AM to 5:00 PM.
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First Service Requested $23.00
First Service Requested, guaranteed $30.00
same day service
(In addition to first service requested}
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First Service Requested $131.00
First Service Requested, guaranteed $176.00
same day service
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Commercial Reconnect Charge, guaranteed same day service $61.00
(In addition to delinquent service fees)
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When more than one trip, within twenty-four (24) hours, is required ta restore a customer's
service, a Return Trip Charge, in addition to the Recannection Charge, shall be applied for each
additional trip.
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Return Trip Charge after business hours $61.00
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Appiicable to any customer that fails to request connection of services within 24 hours of
occupancy in a new service locatian.
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Unauthorized Usage Penalty $30.00
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Additional Meter Reading Fee is applicable to any electric or water utility customer who requests
a reading of a city meter due ta a cantested billing more than twice in the previous twelve (12)
months, and no error is found. Manual reading fee is applicable to any electric customer who
requests a Non-Standard Electric Meter. A"Non-Standard Electric Meter" is an electric meter
that does not have the ability and/or capability to integrate with the AMI meter reading system.
Examples would be older mechanical meters, solid state meters without an AMI module and
one-way RF transmit meters; these meters have to be read manually.
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Manual Reading of Non-Standard Electric Meter
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Applicable to any customer who requests the testing of a city meter previously tested within the
past four (4) years and the meter is found to be within accuracy standards.
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$62.00/KWH Electric Meter
$93.00/KW/KWH Electric Meter
$93.00 Water Meter
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A meter is defined as within accuracy standards when found to be plus or minus two percent
(2%} or less.
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Per Event $310.00 minimum per electric connection per
system
Per Event $200.00 minimum per water co ection per system
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Applicable when a residential custamer requests utility service in the City of Denton service area
and does not have twelve (12) months of good credit standing with the City of Denton or
demonstrates a passing credit rating through an external credit reparting agency.
Applicable when a commercial customer daes not have twenty-faur (24} months of good credit
standing with the City of Denton or demanstrates a passing credit rating through an external
credit reparting agency. Nat applicable when a cammercial customer provides an irrevocable
letter of credit to the City af Dentan as security for payment.
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Residential Customer An amount up to 1/6 of the last 12 months of
billing at the service location. If utility
service is disconnected for non-payment ar
the account is consistently past due, then the
customer will be required to pay a deposit
sum up to 1/6 of the last 12 months of
billing at the service location.
Commercial Customer An amount up to 1/6 of the last 12 manths of
billing at the service location. If utility
service is disconnected for non-payment or
the accaunt is consistently past due, then the
customer will be required to pay a depasit
sum up ta 1/6 of the last 12 months of
billing at the service location.
Deposits will earn interest for the customer. The applicable rate of interest will be adjusted
semi-annually to equal the rate of a one-year United States Treasury Note on October 1 and April
1 of each year. If refund of deposit is made within thirty (30} days of receipt of deposit, no
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interest payment will be made. If the City retains the deposit more than thirty (30) days,
payment of interest, at the current rate, shall be made retroactive to the date the depasit was
paid.Payment of the interest to the customer shall be made at the time the deposit is returned or
credited to the customer's account. The deposii shall cease to earn interest an the date it is
returned or credited ta the customer's accaunt.
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For purpases of the exemptions from deposit, "acceptable credit rating" shall mean a credit
rating which is based upon a commonly used formula or a formula appraved by the City Council.
Residential exemption from depasit, No service deposit will be required of an applicant for
residential utility service if the applicant can provide and qualify for one (1) af the following:
(1) The applicant has an acceptable credit rating for twelve (12) consecutive months
within the last twa (2) years with the city utility system.
(2) The customer receives an acceptable credit rating from a credit source available to
the city. The customer must pay the cost of obtaining the credit rating. This cost will be
set annually within the utility rate ordinance, but will nat exceed one hundred dollars
($100.00).
(3) Customers with little credit histary or a fair credit rating may be allowed to provide
ane af the following alternatives in lieu of deposit:
a. A signed letter of good standing for utility services from a former utility
company far verificatian within twenty (20) days of applying far service;
or
b. The applicant provides a cosigner who accepts responsibility and is
verified to have an acceptable credit rating wiih the city utility system, and
wha is willing to be listed on the applicant's account to guarantee payment
of the applicant's utility bills. This guarantee will be in effect until the
applicant develops an acceptable credit rating and the cosigner requests
remaval from the accaunt.
(4) Customer is participating in a verifiable permanent supportive or rapid rehousing
program and provides a dated and completed certificatian letter upan applying for utility
services.
(5) Customer has been qualified as a Victim af Family Violence and provides a dated
and completed certification letter upon applicatian far utility services. Applicable when
an Applicant is a citizen of the City of Denton, Texas and who also is a"victim of family
violence," applies for utility service in the City af Denton, Texas, To be a qualified as a
"victim of family violence" an Applicant must secure and provide a certification letter,
provided by one of the certifying entities to the Utilities Custamer Service Department. If
a proper, dated and campleted certification letter is presented by or on behalf of the
Applicant to the Utilities Customer 5ervice Department, and its issuance is verified by
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the Utilities Customer Service Department, then the requirement of a utility deposit shall
be waived for that Applicant. This provision is applicable solely to "victims of family
vialence" as defined by Texas Family Code, §71.004, as amended. No other relief from
the City's utility rates, or deposits, or charges, or fees is hereby provided to "victims of
family vialence."
(6) Customer signs up for auto pay and maintains an acceptable credit rating for twelve
(12) consecutive months.
Commercial exemptian from deposit. An applicant for utility service for a commercial or
industrial entity or business may not be required ta make a deposit if the applicant:
(1) Pravides the city an acceptable commercial/industrial credit rating for the last
twenty-four (24} months the customer received service from the city utility system; or
(2) The customer receives an acceptable credit rating from a credit source available to
the city. The customer must pay the cost of obtaining the credit rating. This cost will be
set annually within the utility rate ordinance, but will not exceed one hundred dollars
($100.00).
(3} If the credit af a commercial/industrial customer for service has not been established
satisfactorily to the city, the applicant may provide an irrevocable letter of credit in lieu
of a depasit within twenty (20) days of signing for service. The irrevocable letter of credit
must be executed by a Texas bank and must be approved by the city manager and city
attorney. The customer must maintain the irrevocable letter of credit in effect at all times.
If the customer allows the irrevocable letter of credit to expire, the customer shall pay a
deposit in the amount provided as listed above, or the city may terminate utility service.
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Ta cover a portion of the administrative costs of collecting past due balances, a late payment
charge shall be assessed an the fifth business day following the due date. Late payment charges
will not continue to be assessed once an account is closed.
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Interest shall be assessed an any past due account balance (excluding late payment charges) that
remains unpaid at the time of the current month's billing calculation. Interest charges will not
continue to be assessed once an account is closed. The interest pravided for and assessed herein
shall be due and payable an the due date of the current month's billing statement,
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CHARGE 1%/ month on all past due charges and account balances
unpaid at the time of the current month's billing
calculation.* *
**Under no circumstances shall the interest charge provided for herein exceed the legal rate of interest. To the extent that it
does so, the charge is inadvertent, and the City intends only to assess, charge and collect such interest rate that does not exceed
the highest lawful rate,
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Contract retainage will earn interest for the contractor as provided by TEX. REV. CIV. STAT.
ANN. Article 6252, Sec.Sb (Vernon Supp. 1992). The rate of interest will be adjusted semi-
annually to equal the interest rate of a one year United States Treasury Note on October 1 and
April 1 of each year. Payment of the interest shall be made at the time the retainage is paid to the
contractor.
�"I�C=�1:��°I�' �'r"�����L�� P��������s�SING SER"�I+C"�; � ltl�:��
APPLICATION
Applicable when a non-residential customer remits payment for fees, fines, court costs, taxes,
utilities, or other charges using a credit card. Charge is assessed by the City of Denton's
payment processing vendor after the customer has confirmed the payment amount and authorized
the fee.
CHARGE
Per Payment Transaction 2.7% of the payment amount remitted using the non-
residential customer's credit card
SECTION 2. Ordinance No. 2015-295 and Ordinance No. 2016-276 are repealed.
SECTION 3. If any section, subsection, paragraph, sentence, clause, phrase or word in
this ordinance, or application thereof to any person or circumstances is held invalid by any court
of competent jurisdiction, such holding shall not affect the validity of the remaining portions of
this ordinance, and the City Council of the City of Denton, Texas, hereby declares it would have
enacted such remaining portions despite any such invalidity.
SECTION 4. This ordinance shall become effective, charged, and applied to all
services occurring on and after October 1, 2018; and a copy of said fees and charges shall be
maintained on file in the Office of the City Secretary of Denton, Texas.
The motion to approve this Ordinance was made by "�,����"/�,�'� �`��� „„ __m,_ and
seconded by �,� � ,��m�° ; the Ordinance was passed and approved by
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Chris Watts, Mayor:
Gerard Hudspeth, District 1;
Keely G. Briggs, District 2:
Don Duff, District 3:
John Ryan, District 4:
Deb Armintor, At Large Place 5:
Paul Meltzer, At Large Place 6:
A�e N�a � Abstain Absent
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PASSED AND APPROVED this the ,�"�'��_. �1��,� t���"_ q����'�°'"���;���"��'����� ,„2018.
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ATTEST:
JENNIFER WALTERS, CITY SECRETARY
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APPROVED AS TO LEGAL FORM:
AARON LEAL, CITY ATTORNEY
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