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2002-167O INANCE. AN ORDINANCE OF THE CITY OF DENTON, TEXAS ACCEPTING COMPETITIVE SEALED PROPOSALS AND AWARDING A BEST VALUE ANNUAL CONTRACT FOR COLLECTION SERVICES FOR MISCELLANEOUS ACCOUNTS RECEIVEABLES; PROVIDING FOR THE EXPENDITURE OF FUNDS THEREFORE; AND PROVIDING AN EFFECTIVE DATE (RFP 2768-COLLECTION SERVICES AWARDED TO CREDIT SYSTEMS INTERNATIONAL, INC.). WHEREAS, the City has heretofore solicited, received, and tabulated competitive best value bids, for the purchase of necessary materials, equipment, supplies or services in accordance with the procedures of State law and the City of Denton, Texas ordinances; and WHEREAS, the City Manager or a designated employee of the City with authority, have reviewed and recommended that the herein described bids are the best value bids for the materials, equipment, supplies or services as shown in the "Bid Proposals" submitted therefore based on the selection criteria set forth in the requests for bids; and WHEREAS, the City Council has provided in the City Budget for the appropriation of funds to be used for the purchase of the materials, equipment, supplies or services approved and accepted herein; NOW, THEREFORE, THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS: SECTION 1. The findings and conclusions set forth in the preamble of this ordinance are incorporated within the body of the ordinance. SECTION 2. That the options in the following numbered bids for materials, equipment, supplies, or services, shown in the "Bid Proposals" on file in the office of the City Purchasing Agent, is hereby accepted and approved as being the best value bid for such items: RFP NUMBER DESCRIPTION VENDOR AMOUNT 2768 Collection Services Credit System International, Inc. Exhibit A SECTION 3. That by the acceptance and approval of the above items of the submitted bids, the City accepts the offer of the persons submitting the bids for such items and agrees to purchase the materials, equipment, supplies or services in accordance with the terms, specifications, standards, quantities and for the specified sums contained in the Bid Invitations, Bid Proposals, and related documents. SECTION 4. That the City Manager is hereby authorized to execute any and all necessary written contracts for the performance of the services in accordance with the bids accepted and approved herein, provided that such contracts are made in accordance with and relating to the items specified in Section 1, which written contract(s) shall be attached hereto; provided that the written contract is in accordance with the above Request to Submit Bids, Bid Proposals, and documents relating thereto specifying the terms, conditions, plans and specifications, standards, quantities and specified sums contained therein. SECTION 5. That by acceptance and approval of the above numbered items of the submitted bids, the City Council hereby authorizes the expenditure of funds therefore in the amount and in accordance with the approved bids or pursuant to a written contract made pursuant thereto as authorized herein. SECTION 6. approval. PASSED AND APPROVED this That this ordinance shall become effective immediately upon its passage and 4~---/~ day of (/~~ ,2002. EUL1NE BROCK, MAYOR ATTEST: JENNIFER W?TERS;C~TY SECRETARY By:(~P~/[ ~ ~~ FO : ~yR~ i!i_. _ ,.~7.~ ITY ATTORNEY 2-ORD-PSA 2768 COL~CTION SERVICES Exhibit A STATE OF TEXAS COUNTY OF DENTON § BEST VALUE BID AGREEMENT FOR COLLECTION SERVICE 1,~ THIS AGREEMENT is made and entered into as of the /~ day of 2002, by and between the City of Denton, Texas, a Texas Municipal C~rpora~ion, with its principal office at 215 East McKinney Street, Denton, Texas 76201 (hereafter "CITY"); and Credit Systems International, Inc., with its corporate office at 1277 Country Club Lane, Fort Worth, Texas 76112, (hereafter "COLLECTOR"); each acting herein, by and through their duly authorized representative or officer. WITNESSETH, that in Consideration of the covenants and agreements herein contained, the parties hereto do mutually agree as follows: ARTICLE 1 EMPLOYMENT The CITY hereby contracts with COLLECTOR, as an independent contractor, and the COLLECTOR hereby agrees to perform the services herein in connection with the Project as stated in the articles to follow, with dihgence and in accordance with the professional standards customarily obtained for such services in the State of Texas. The professional services set out herein are in connection With the following described Project, to wit: To provide collection services for miscellaneous accounts receivable. Accounts receivable that are owed to, but have not been collected by the CITY, can include services for utilities, ambulance and other miscellaneous accounts. The requirement is to increase revenue collections and at the same time maintain a professional approach when managing "bad debt" accomats of the CITY. ARTICLE 2 SCOPE OF SERVICES The COLLECTOR shall perform the following services in a professional manner: The COLLECTOR shall perform those services as are necessary and as described in the CITY'S "Request for Bid by Best Value for Utility and Miscellaneous Collection Services" which is attached hereto, incorporated by reference and made a part hereof as Exhibit "A." Referral of Accounts - Collector agrees to accept all first placement accounts receivable referred to Collector for collection ("Accounts") by CITY. It is expressly agreed that any and all Account information disclosed to Collector through placement of Accounts will remain in the strictest confidence and will not be disclosed to any other party without the CITY's written authorization. Collection Efforts - COLLECTOR's services and collection efforts shall include the sending of demand letters; attempting telephone contact with debtors; attempting to locate debtors; obtain updated financial and credit information with respect to debtors; and arranging payment arrangements from the debtors in order to satisfy the indebtedness to be collected. For each Account, COLLECTOR shall make these collection efforts for the length of this contract period. At the end of the contract period, all Accounts must be promptly returned to the CITY, along with a listing of all Accounts' current status and COLLECTOR's findings and recommendations. COLLECTOR shall be entitled to receive its fee as provided in Article 4 hereof for payments physically collected within the subsequent thirty (30) days directly following the termination of the contract. All debtors who are on a payment plan when this contract is terminated must be notified by the COLLECTOR that their payments must be sent to the CITY. Any payments received fi:om the debtors after the thirty (30) day period must be immediately forwarded to the CITY. Fees will not be applicable after the thirty (30) day period. Collections and Settlement - COLLECTOR shall in all cases attempt to collect the total sum of outstanding receivables and all charges owed by the debtor on an Account. Notification of Claims - COLLECTOR agrees to promptly advise CITY of any claims or causes of action asserted against the CITY by any debtor. Return of Accounts - Unless this Agreement shall be terminated as hereinafter provided, and unless CITY expressly agrees otherwise, in advance, for each Account, COLLECTOR shall cease its activities and return the Account to the CITY immediately upon the expiration of this contract, along with a listing of all Accounts' current status and COLLECTOR's findings and recommendations. COLLECTOR shall be entitled to receive its fee as provided in Article 4 and Article 2, Section C. Withdrawal of Referred Accounts - CITY may withdraw any Account that has been placed with the COLLECTOR in error and payment is not expected to be received from the debtor due to the following reasons: a bankruptcy notice has been received on an Account. an Account that belongs to a property management firm who still has an active Account(s) with the CITY. an Account in which the balance has changed due to an billing adjustment or correction. any other Account that the CITY and the COLLECTOR mutually agree should be withdrawn. COLLECTOR shall cancel these types of Accounts without charge, at the cl/ent's request. 2 Reporting - COLLECTOR shall submit to the CITY, activity reports and such other information relative to the Accounts as is requested in the "Request for Bid by Best Value" document attached hereto as Exhibit "A." If there is any conflict between the terms of this Agreement and the Exhibits attached to this Agreement the terms and conditions of this Agreement will control over the terms and conditions of the attached Exhibits. ARTICLE 3 PERIOD OF SERVICE This Agreement shall become effective on its date of final approval by the Denton City Council. The term of this Agreement shall be for one-year. It shall be renewable for up to three (3) additional one-year periods, with all the terms and conditions remaining unchanged, if agreed to by both parties, provided that COLLECTOR's performance of this Agreement is not objectionable as determined by the City Council. Provided however, the renewal of said Agreement for each of the three (3) additional one-year periods shall be automatic unless either CITY or COLLECTOR shall provide a minimum of sixty (60) days written notice to the other party, before the Agreement term or any such renewal term expires. CITY may terminate this agreement immediately by oral or written notice if (i) COLLECTOR violates or breaches any term or condition of the Agreement, or if (ii) CITY reasonably determines that there has been a material adverse change in COLLECTOR's financial condition. COLLECTOR shall still be entitled to receive its fee as provided in Article 4 and Article 2, Section C hereof for payments collected up to thirty (30) days subsequent to the termination date of this contract. In case of termination hereunder this paragraph (i) all accounts and file materials shall be returned immediately to the CITY, (ii) COLLECTOR shall immediately cease all collection efforts on CITY Accounts. 4. COMPENSATION COLLECTOR as full compensation for its services performed hereunder shall receive the following fees for the Accounts that are in the COLLECTOR's possession for wtfich the COLLECTOR has begun active collection procedures: 18.9% on all monies collected on the initial batches of Utilities/Miscellaneous Receivables Accounts 19.9% on all monies collectod on the initial batches of Ambulance Accounts 21.9% on all monies collected on the Utilities/Miscellaeous Receivables Accounts assigned to the COLLECTOR each month 23.9% on all monies collected on the Ambulance Accounts assigned to the COLLECTOR each month 21.9% on monies collected through a combined collection effort for Utilities, Miscellaneous Receivables, and Ambulance Accounts. 3 Active collections will be based on proof of first contact with the debtor. These fees are more particularly outlined in the "Summary" attached hereto as Exhibit "B". The fee for collections requiring legal action shall be determined in advance based on each individual Scope of Work (SOW). The CITY reserves the right to handle these legal items in-house. It is understood, however, that no legal action will be taken by the COLLECTOR without the express advance written approval of the CITY. ARTICLE 5 REMITTANCES COLLECTOR shall instruct debtors that they may send their payment(s) to either the COLLECTOR or the CITY. COLLECTOR shall include payment instructions, as specified in the "Request for Bid by Best Value" (Exhibit "A" hereto), in all correspondence or other materials sent to each debtor. The COLLECTOR shall also include payment instructions for the debtors who wish to send their payments directly to the COLLECTOR. The COLLECTOR shall remit gross monthly statements and receipts via overnight delivemy service to the CITY no later than the 10~ of each month. The gross monthly statements shall list all payments received from the CITY's debtors. The CITY, in turn, will provide a monthly report of payments received from debtors on Accounts during the previous month. The CITY shall remit monthly, by the 20t~ working day of each month, the agreed fee to COLLECTOR based solely upon the reported information. ARTICLE 6 INDEPENDENT CONTRACTOR The COLLECTOR shall provide services to the CITY as an independent contractor, not as an employee of the CITY. COLLECTOR shall not have or claim any right arising from employee status. ARTICLE 7. INDE1V[NITY AGREEMENT THE COLLECTOR SHALL INDEMNIFY AND SAVE AND HOLD HARMLESS THE CITY AND ITS OFFICERS, AGENTS, AND EMPLOYEES FROM AND AGAINST ANY AND ALL LIABILITY, CLAIMS, DEMANDS, DAMAGES, LOSSES AND EXPENSES, INCLUDING BUT NOT LIMITED TO COURT COSTS AND REASONABLE ATTORNEY FEES INCURRED BY THE CITY, AND INCLUDING WITHOUT, LIMITATION DAMAGES FOR BODILY AND PERSONAL INJURY, DEATH AND PROPERTY DAMAGE, RESULTING FROM THE NEGLIGENT ACTS OR OMISSIONS OF THE COLLECTOR OR ITS OFFICERS, SHAREHOLDERS, AGENTS, OR EMPLOYEES IN TIlE EXECUTION, OPERATION, OR PERFORMANCE OF THIS AGREEMENT. NOTHING IN THIS AGREEMENT SHALL BE CONSTRUED TO CREATE A LIABILITY TO ANY PERSON WHO IS NOT A PARTY TO THIS AGREEMENT AND NOTHING HEREIN SHALL WAIVE ANY OF THE PARTY'S DEFENSES, BOTH AT LAW OR. EQUITY, TO ANY CLAIM, CAUSE OF ACTION OR LITIGATION FILED BY 4 ANYONE NOT A PARTY TO THIS AGREEMENT, INCLUDING THE DEFENSE OF GOVERNMENTAL EMMUNITY, WHICH DEFENSES ARE HEREBY EXPRESSLY RESERVED. ARTICLE 8 ARBITRATION AND ALTERNATE DISPUTE RESOLUTION The CITY and COLLECTOR may agree to settle any dispute under this Agreement by submitting the dispute to arbitration or other means of alternate dispute resolution such as mediation. No arbitration or alternate dispute resolution arising out of or relating to, this Agreement involving one party's disagreement may include the other party to the disagreement without the other's approval. ARTICLE 9 BOND During the performance of the professional services under this Agreement, the COLLECTOR shall maintain the following surety bond with a surety licensed to do business in the State of Texas and in a form approved by the City Attorney: A surety bond in an amount of at least $10,000, guaranteeing payment to the CITY for monies due the CITY during the Agreement term or any renewal thereof, to be in effect for the term of this Agreement or any renewal thereof, and for an additional period of ninety (90) days thereal~er. ARTICLE 10 RESPONSIBILITY FOR CLAIMS AND LIABILITIES Approval by the, CITY shall not constitute nor be deemed a release of the responsibility and liability of the COLLECTOR, its employees, associates, agents, subcontractors and sub- consultants for the competency of their work; nor shall such approval be deemed to be an assumption of such responsibility by the CITY for any work by the COLLECTOR, its employees, associates, agents, subcontractors, and sub-consultants. ARTICLE 11 NOTICES All correspondences in regards to money remittances shall be sent via overnight delivery service. All notices including termination and legal notices, and other correspondences that are vital in nature shall be personally delivered or mailed to the respective parties by depositing same in the United States mail at the address shown below, certified mail, return receipt requested unless otherwise specified herein. Mailed notices shall be deemed communicated as of three (3) days mailing: TO COLLBCTOR: TO CITY: For Contractual Notices For Account Activity CREDIT SYSTEMS INTERNATIONAL, INC. Attn: [_ilJ~t~fiDJ~ 1277 Country Club Lane Fort Worth, TX 76112 CITY OF DENTON Atto: Susan Croft Utility Services Manager 601 East HickoW St., Ste. F Denton, TX 76205 CITY OF DENTON Attn: Pamela Dugger Revenue Analyst 601 East Hickory St., Ste. F Denton, TX 76205 All notices shall be deemed effective upon receipt by the party to whom such notice is given or within three days mailing. ARTICLE 12 ENTIRE AGREEMENT This Agreement consisting of eight (8) pages and two (2) Exhibits constitutes the complete and exclusive statement of the terms of their agreements and supercedes all prior contemporaneous offers, promises, representations, negotiations, discussions, communications and agreements which may have been made in connection with the subject matter hereof. ARTICLE 13 SEVERABILITY If any provision of this Agreement is found or deemed by a court of competent jurisdiction to be invalid or unenforceable, it shall be considered severable tSom the remainder of this Agreement and shall not cause the remainder to be invalid or unenforceable. In such event, the party shall reform this Agreement to replace such stricken provision with a valid and enforceable provision which comes as close as possible to expressing the intention of the stricken provision. ARTICLE 14 COMPLIANCE WITH LAWS The COLLECTOR shall comply with all federal, state, local laws, rules, regulations, and ordinances regarding Fair Debt Collections practices for which is applicable to the work covered hereunder as they may now read or hereinafter be amended. ARTICLE 15 DISCRIMINATION PROHIBITED In performing the services required hereunder, the COLLECTOR shall not discr/minate against any person on the basis of race, color, rehgion, sex, national origin or ancestry, age, or physical handicap. ARTICLE 16 PERSONNEL The COLLECTOR represents that it has or will secure at its own expense all personnel required to perform all the services required under this Agreement. Such personnel shall not be employees or officers of, or have any contractual relations with the CITY. COLLECTOR shall promptly inform the CITY in writing of any conflict of interest or potential conflict of interest that may arise during the term of this Agreement. All services required hereunder will be performed by the COLLECTOR or under its care, custody, and supervision. COLLECTOR shall ensure that all personnel engaged in work are duly qualified, and permitted under state and local laws to perform such services. ARTICLE 17 ASSIGNABILITY The COLLECTOR shall not assign any interest in this Agreement and shall not transfer any interest in this Agreement (whether by assignment, novation or otherwise) without the prior written consent of the CITY. ARTICLE 18. MODIFICATION No waiver or modification of this Agreement or of any covenant, condition, limitation herein contained shall be valid unless in writing and duly executed by the party to be charged therewith. No evidence of any waiver or modification shall be offered or received in evidence in any proceeding arising between the parties hereto out of or affecting this Agreement, or the rights or obligations of the parties hereunder, unless such waiver or modification is in writing, and is duly executed. The parties further agree that the provisions of this article will not be waived unless as herein set forth. ARTICLE 19 MISCELLANEOUS The following Exhibits are attached to, incorporated herewith, and are made a part of this Agreement: 1. Exhibit "A" - Request for Bid by Best Value for Utihty, Ambulance and Miscellaneous Collection Services. 2. Exhibit "13" - Summary of Proposed Services Venue of any suit or cause of action under this Agreement shall lie exclusively in Denton County, Texas. This Agreement shall be conslrued in accordance with the laws of the State of Texas. 7 COLLECTOR will promptly advise CITY of any Account on which it rece/ves a notice of banlcmptcy. If COLLECTOR's efforts result in collateral, securing an Account, being returned to the CITY, then COLLECTOR shall be entitled to receive the standard fee that otherwise would have been paid under Article IV herein, based upon the net mount of money that the CITY receives from the sale of the collateral. The cost to the CITY of repossession, of storing, and of selling the collateral shall be first deducted from the mount of sale proceeds COLLECTOR is paid a fee on. CITY shall promptly report to COLLECTOR when the collateral is sold, the applicable costs of repossession, of storage, of selling the collateral, and the sale price. CITY shall then remit COLLECTOR's fee hereunder within thirty (30) days from receipt of payment from the Purchaser of the property at the sale. COLLECTOR will accurately, lawfully, and fairly report all Accounts to the top three national credit bureaus: EXPERIAN, EQUIFAX, and TRANS UNION immediately after an Account has been with the COLLECTOR for sixty (60) days. COLLECTOR will provide technical support to enable electronic placement of Accounts. COLLECTOR will also provide regular, periodic sol~:ware or electronic reports to the CITY to enable Account balance review by the CITY, and COLLECTOR comments regarding review of Accounts held by COLLECTOR, each in order to comply with the specifications of the "Request for Bid by Best Value" attached hereto as Exhibit "A." The captions of this Agreement are for informational purposes only and shall not in any way affect the substantive terms or conditions of this Agreement. IN WITNESS HEREOF, the City of Denton, Texas has executed this Agreement by and through its duly author/zed undersigned City Manager; and COLLECTOR has executed this Agreement by and throu~ its duly autt~rized undersigned officer, in duplicate original counterparts, on this the 0~,._ day of .,/[~/1~, ,2002. ATTEST: JENNIFER WALTERS, CITY SECRETARY CITY OF DENTON, TEXAS A Texas Municipal Corporation CH L ONDU'F _ trg M N^OER APPROVED AS TO LEGAL FORM: RB~ITY ATTORNEY WITNESS/ATTEST: By: o- ~.-- sSour documenficontracts\02~CSI collection service~ conmact.doc CREDIT SYSTEMS INTERNATIONAL, INC. By: ]~//~ N~ne/~,~ ~.e I~ J Title: ~J~e'~ RFP # 2?68 REQUEST FOR PROPOSAL by BEST VALUE for UTILITIES, MISCELL4NEOUS RECEIVABLES and/or AMBULANCE COLLECTION SERVICES The City of Denton (City), is seeking a qualified Collection Company (Vendor), to provide collection services for accounts receivable. Accounts receivable that are owed to, but haw not been collected by the City, can include services for utilities, ambulance, and other miscellaneous accounts. It is preferred that collection services are provided for all the services listed above. The majority of accoums sent to the vendor for collections will consist of utilities and ambulance services. If collection s~rvices cannot be provided for both utilities and ambulance services, please submit a quote for each service that can be performed by your company. The conWact will be awarded by City Council for one (1) year. The conlract may be renewed annually if agreed by both parties with all terms and conditions remaining the same. The conlract will be awarded to the vendor whose proposal is determl,ed by the City to be the best-valued bidder who meets specifications and who r~nl~,~ the hi~hest on the evaluation criteria. The crit~'ia are listed on page 3 of this document. The following requirements must be met for full consideration in the decision making process. Vandor must obtain a surety bond for $10,000.00, guaranteeing payment to the City for monies due the City during tho contract period, and for an additional period of ninety (90) days th~realter.. Vendor must be able to.accept and Wansmit information ~om the City via electronic file transmission, mail, or fax at the City's option. Vendor must report all accounts to Exparian and/or another national credit bureau, immediately upon receipt of accounts information on thc accounts arc received fi'om thc City. · Vendor must actively pursue all receivables, turned over by the City, regardless of the amount owed. Vendor will retain all accounts for a period of 180 day~. At the end of 180 days, inactive uncollected accounts must be promptly returned to the City along with its findings and recommendations. Active accounts (those who have a payment pending or are aetively on a payment plan) maybe retained by the vendor for an additional 180 days for a total of 365 days, but will bc returned sooner if an account becomes inactive. If the vendor has not succ~x;dcd in collecting any part of thc a~ount during thlit thne pc:tied, than the vendor must promptly submit its findings and recommendations to the City. S prch/bidspec/276g collection~: RFP it 2768 Vendor must provide monthly reports on the collection activities. These reports are due to the City by the 10th working day of each month and should include: · Acknowledgment of accounts received (number of accounts and total revenue) · Itemized monthly activity statements (include for cach service: summary of collection activity, each debtor account collection status, and verified fee amount due to collector) · Statement of accounts being returned to the City V~ndor must provide regular, periodic sol,ware or electronic reports to the City to enable account balance review by tho City, and vendor comments regarding review of accounts held by the vendor. Vendor must provide technical support to enable electronic placement of accounts. Vendor must have debtors s~nd their payment(s) directly to the City. The vendor must include payment instructions in all correspondence or oth~r materials sent to each debtor. The instructions should include sanding payment(s) and remittance slip(s) for utilities/miscellaneous receivable aecounts to P.O. Box 961082, Fort Worth, Texas 76161-0082. The account number on the remittance slip for utilities and miscellaneous receivable accounts must be bar-coded in OCR-A font (oxample: SE3lJtlfla-ll ?). Payments and remittance slips for ambulance accounts shall be mailed to P.O. Box 1942, Denton, Texas 76202-1942. The City will pay the agreed upon fcc based on the amount collected on a monthly basis. A monthly report will be provided by the City by the 5 ~ working day of payments received from debtors during the previous month for billing purposes. It is preferred that the vendor is located within the state of Texas and preferably located within thc Dallas/Fort Worth/DentonMctroplex. The vendor mustbcliceusedto conduct business in the state of Texas. It is preferred that the vendor employs bilingual collectom who can correspond with Spanish-speaking debtors both orally and in writing. Vendor correspondence and collection methods must comply with a format acceptable to the City and be in accordance with all federal, state and local statutea regarding Fair Debt Collections practices. Vendor's collection experience and qualifications must bc sufficient to provide tho most adequate and secure collection services as determined by the City. Vendor mnst provide skip-u-acing services. Bid Proposal must include the following items: S prch/bidspec/2768 collections: RFP # 2768 o Resumesofchiefoperating officers and staff o Scheduleofcollection events o Examples of all correspondence used in the collection process o Names, addresses, and phone numbers of current customers and a list of customers from the past five years. Initially, the City will turn over to the vendor two batches of aged uncollected utility and ambulance accounts for collections. The total amount of the batches for utilities will be no greater than $2,852,162. The total for the ambulance batches will be approximately $899,300. The f~st batch of utility accounts that will be sent for collections will be no-greater than $954,000 for 3,189 debtor accounts. The final billing dates for this batch occurred from February 2001 through July 2001. The ih'st batch for ambulance will be no greater than :$368,000 for ambulance services billed ~om October 2000 through March 2001. The second batch for utilities will be no greater than $1,898,162 for 5,348 debtor accounts finaled fxom O~tober 1999 through January 2001. Ambulancc'a second botch will b© no gre, atcx than $531,300 for ambulance services billed from March 1999 through September 2000. In addition to the initial two batches for each service, the City will send an average of $54,200 per month for utility/miscellaneous accounts and $19,500 per month for ambulance services. The City reserves the right to turn over all or part of the stated eolleotion amounts. Each bid will be evaluated based on the following criteria and r~klngs (maximum 100 points): 1. Rate Proposals and Fee Structure (45 points) 2. Collection Process (25 points) 3. Experience and Reputation (20 points) ~.. Compatibility (10point) The deadline to submit your bid is March 14, 2002. by 2:00 p.m. Please provide a reference list o£eollecfion revenue over $500,000 annually ineludlng the name and telephone number of the contact persons. In addition, please list all 8ovemmental agencies, if any, currently using your company for collection services along with the answers to the attached questionnaire. Any questions regarding the bid process should be directed to: Tom Shaw Purchasing Agent City of Denton 901-B Texas St. Denton, TX 76201 S preh/bidspec/2768 collecO, ons: RFP # 2768 Telephone: (940) 349-7100 Fax: (940) 349-7302 E-mall: TormShaw~-~ettvofdenton.com All technical questions regarding this bid should be directed in writing to: Susan Croft Utilities Services Manager City of Denton 601 E. Hickory St, Ste~ F Denton, TX 76205 Fax: (940) 349-7211 E-mail: Susan.Croff(&,cityo fdenton.com S prch/bidspec/2768 collections: BEST VALIT[ BID RAITE pROposALS for UTILFIY~$, MI, YCEZ, LANEOU$ RECEEIFABLE$ and/or AMBULANCE COLLECTION Uiilities/Miscella~ons Receivables Initial batches + Bet~hl ~obruary2001-luly2001) ) 3189 .$954,000 + Batch2 (Ootober 1999 - lauu~200'01)' 5348 $1,898,162 Monthly collections 180 $54,200hno. 18.9 % 18,9 ,% 22.9 % Ambulance · , Batoh I (October 2000 - Morch 2001}1) 1288 $368,000 · Batch 2 (M~ch 1999 - September 2/2.000) 1780 $531,300 Monthly collections 215 $19,~00/mo. Monthly collections for Util/ties / Miscdlan¢o:ous ' R~eivables / Ambulance (combined) 395 $73,700/mo. 20.9 % 24.9 % 22.9 % N/A .% Account collected by City if account had turned over to the vendor that collections has ~ not y.~ been actively pU~ued. I~IA HIA Legul Co~ecfions** CSII not tting rate wlthoout N/A N/A - :ope o work for 11 legal accounts. * If your fee st~cturo is not based on a percentale s su~cture as shown above, please provide a detailed explauatiun of your fee structure. ** No legal action wilI be taken without the expresms approval of the City of Denton, g .l~et~bi&pec/276 B eolleefiom