2002-254S:\Our Documenls\Ordinances\02~Denco 911 Agreement Or&doc
ORDINANCE NO. /
AN ORDINANCE AUTHORIZING THE CITY MANAGER TO EXECUTE AN
AGREEMENT BETWEEN THE CITY OF DENTON AND THE DENCO AREA 9-1-1
DISTRICT FOR THE PURPOSE OF ESTABLISHING THE DENTON POLICE
DEPARTMENT AS THE PRIMARY PUBLIC SAFETY ANSWERING POINT (PSAP)
WITHIN THE DENCO ENHANCED 9-1-1 SYSTEM; AND PROVIDING FOR AN
EFFECTIVE DATE.
THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS:
SECTION 1: That the City Manager is hereby authorized to execute an Agreement
between the City of Denton and the Denco Area 9-1-1 District for the purpose of establishing the
Denton Police Department as the Primary Public Safety Point (PSAP) within the Denco
Enhanced 9-1-1 System ("Agreement"), a tree and correct copy of which is attached hereto and
incorporated by reference herein.
SECTION 2: That the City Council authorizes the performance of the services as
provided pursuant to the provisions of said Agreement.
SECTION 3: That this ord'mance shall become effective immediately upon its passage
and approval.
PASSED AND APPROVED this the (,7~0 dayof ~ ,2002.
/
EULINE BROCK, MAYOR
ATTEST:
JENNIFER WALTERS, CITY SECRETARY
Ap~7-ov~D A~S TO LE;AL FIRM:
HERBERT L. PROUTY, CITY ATTORNEY
BY:
S:\Our Doeuments\Contraets\02~Deneo Area 911 Answering Point.doc
THE STATE OF TEXAS §
COUNTY OF DENTON §
AGREEMENT TO SERVE AS A .
DENCO AREA 9-1-1 DISTRICT
PUBLIC SAFETY ANSWERING POINT
This Agreement is made and entered into this a~ day of ~ff/~'~ , 2002, by and
between the Denco Area 9-1-1 District (hereinafter called D-enco~/and the City of Denton
(hereinafter called the "City") for the purpose of establishing the Police Department as the
primary Public Safety Answering Point (PSAP) within the Denco Enhanced 9-1-1 System.
WHEREAS, in general, the City PSAP will be receiving 9-1-1 calls that originate f~om
within its corporate boundaries. In some instances, however, the City PSAP will receive 9-1-1
calls for service that originate from areas outside its corporate limits. In any instance, without
regard to the point origination of the 9-1-1 call, the City PSAP agrees to handle all 9-1-1 calls in
accordance with procedures adopted by the City, Denco, and the statutes of the State of Texas;
and
WHEREAS, Denco Area 9-1-1 District is a duly organized political subdivision of the
State of Texas engaged in providing the enhanced 9-1-1 equipment network for emergency
services for the benefit of the citizens of Denton County; and
WHEREAS, the City is a municipality engaged in the providing ambulance and
emergency service and related services for the benefit of the citizens of Denton County; and
WHEREAS, Denco Area 9-1-1 District and City mutually desire to be subject to the
provisions of V.T.C.A. Government Code, Chapter 791, V.T.C.A. Health and Safety Code,
Section 774.003 and other applicable statutes and contacts pursuant thereto.
NOW, THEREFORE, Denco Area 9-1-1 District and City for the mutual consideration
hereinafter stated, agree as follows:
The City agrees that the 9-1-1 equipment installed at the PSAP remains the property of
Denco and that the City shall be responsible for any damage caused by other than normal
wear and tear usage and/or loss.
The City agrees that representatives of Denco shall be the only personnel authorized to
m~fmtain, modify, move or change the configuration of the 9-1-I equipment installed at
the PSAP without written permission from Denco. This shall include the installation of
software other than that approved in writing by Denco.
10.
11.
12.
13.
The City agrees to provide immediate, unrestricted access to Denco staff, or its agents, to
all Denco owned equipment and the 9-1-1 telephone demarcation point. Furthermore,
this access shall be provided without prior notification to the City and/or PSAP by Denco
staff.
The City agrees to provide PSAP operations on a twenty-four hour a day basis and to
staff the PSAP with trained Telecommunicator(s) whose training meets the standards set
by the City, Denco, and the State of Texas.
The City agrees to provide an alternate power source (generator) for the 9-1-1 equipment,
to test this alternate source under load on a monthly basis, and to maintain such
equipment in good working order.
The City agrees to participate in all eqnipment-training classes required by Denco. The
salary of any personnel attending training shall be the responsibility of the City.
The City agrees to make reasonable modifications, such as providing the necessary
dedicated electrical circuits and outlets, physical space, and any other reasonable
requirements to allow for the installation of the 9-1-1 equipment.
The City agrees that certain information provided through the 9-1-1 system is
confidential and agrees not to disclose information regarding specific wireless or wireline
telephone companies or their customers to the public or others outside the PSAP without
first contacting Denco. A specific telephone company may wish to oppose an open
records request through means established in the Open Records Act. The type of
information considered confidential will be covered during equipment training provided
by Denco.
The City agrees to comply with the attached guidelines, marked as Exhibit "A" and
incorporated in this agreement for all purposes, for use of manual ALI Query and agrees
to execute the attached letter, marked as Exhibit "B" attached hereto requesting the
service fi:om the 9-1-1 database provider.
The City agrees to report all 9-1-1 database and routing errors as they occur through the
electronic means provided by Denco.
Denco agrees to provide and maintain the 9-1-1 hardware and software installed at the
PSAP. Said hardware and software to remain the property of Denco.
Denco agrees to provide at the PSAP an alternate telephone system, with sufficient
telephone numbers and instruments as agreed to by both the City and Denco, to receive 9-
1-1 calls in the event of a 9-1-1 system failure or overload. Denco will test the alternate
system on a regular basis.
Denco agrees to provide PSAP management with procedures for reporting problems with
the 9-1-1 system, including means for escalation.
14.
Denco agrees to provide all database, network, and equipment management and
maintenance for the 9-1-1 system.
15. Denco shall be responsible for the resolution of all 9-1-1 system errors.
16.
Denco agrees to provide training for 9-1-1 telecommunicators, not to include payment for
the telecommunicators' time, benefits, and travel.
17.
The City agrees that 9-1-1 equipment, including, but not limited to, an ECS 1000 switch
or any other Denco owned telecommunications equipment that is installed or placed at
the PSAP location, shall not be removed, moved, or modified bom its installed location
or disconnected or modified or restricted in its operation without one hundred and eighty
(180) days advance written prior notice to Denco for Denco to act on the change. The
City agrees that it will give Denco one hundred and eighty (180) days advance written
prior notice of the expiration of any lease that may be applicable to the PSAP location or
of any sale of the PSAP location or of any proposed change or restructure of the PSAP
location so that Denco will have one hundred and eighty (180) days to relocate or move
the 9-1-1 equipment. The City agrees to maintain power supply and temperature control
until Denco makes the change.
City agrees to and accepts full responsibility for the acts, negligence and/or omissions of all
City's officers, employees and agents.
IH.
Denco agrees to and accepts full responsibility for the acts, negligence and/or omissions of all
Denco's officers, employees and agents.
IV.
This Agreement represents the entire and integrated agreement between Denco and City and
supercedes all prior negotiations, representations and/or agreements, either written or oral. This
agreement may be amended only by written instmment signed by both parties.
The laws of the State of Texas hereto, shall govern this Agreement and any of its terms or
provisions, as well as the rights and duties of the parties.
VI.
In the event that any portion of this Agreement shall be found to be contrary to law, it is the
intent of the parties hereto that the remaining portions shall remain valid and in full force and
effect to the extent possible.
VII.
The undersigned officer and/or agents of the parties hereto are the properly authorized officials
and have the necessary authority to execute this Agreement on behalf of the parties hereto and
each party hereby certifies to the other that any necessary resolutions extended said authority
have been duly passed and are now in full fome and effect.
VIII.
/'2
The effective date of this Agreement shall be the c~ day of
Denco Area 9-1-1 District:
City:
,2002.
ATTEST:
JENNIFER WALTERS, CITY SECRETARY
APPROVED AS TO LEGAL FORM:
HERBERT L. PROUTY, CITY ATTORNEY
Acting on behalf of and by the authority
Of the City of Denton, Texas.
By authority of Council action dated:
EXHIBIT A
MANUAL ALI QUERY
DESCRIPTION:
Manual Ali Query is a service that allows a telephone number to be manually input at an E9-1-1
answering position and cause the retrieval and display of the Automatic Location Identification
Record of the number for the E9-1-1 database.
GUIDELINES:
Manual ALI Query May Be Provisioned Under The Conditions
· The 9-1-1 customers must apply for the feature in writing. The application shall include
acknowledgement by the 9-1-1 customer and the PSAP(s) of these guidelines and tariff
provisions related to ALI access.
· The PSAP must be equipped with CPE that is compatible with the FT/ALI host computer
using the existing protocol for identifying manual queries.
· Any information obtained f~om the Eg-l-1 ALI database in connection with an
emergency call shall be used solely for the purpose of handling and responding to
emergency calls in a manner consistent with the nature of the emergency.
· Any permanent record associating a subscriber's telephone number with his name or
address shall be secured by the PSAP and disposed of in a manner that will retain that
security.
· Use of this feature and the information obtained is restricted to circumstances where
quick response to an in-progress emergency would be aided by having the ALI data for a
telephone number associated with the emergency situation.
EXHIBIT B
SAMPLE APPLICATION LETTER - FOR NON-SWBT PROVIDED CPE AT PSAP
Dear SWBT:
This 1,e, tter is to reques~ Southwestem~BeJ1 Telephone Company to, cna)lie t.he~"Manual ALI
Query featureat /_.~y%,4/' /~/c~__/-)~/~ff~:2Z,,C~r.~'-/-/~;~g~ ·
The9-1-1 premise equipment provided by ~',-~e:c~ /,*~',~ q//~/$y/~a~thisPSAP
has been co~ed to allow m~ufl queries, ~d is compatible wi~ the m~ufl ~I que~
protocol of the S~T FT/~I system. It is ~her ac~owledged that a test of the compatibiliW
with the FT/~I protocol shall be perfomed wi~ the p~icipation.of S~T perso~el in
conj~ction wi~ ~e activation of tbs feaze, ~d that S~T shall have ongo~g access to ~e
PS~ for testing when requked to resolve mainten~ce issues.
T~s PS~ needs to be able to queu ~I records with the commW of~ ~X~ ,
defined in yo~ 9-1-1 database as ESN(s) ~ ~
¢~_~ ~d ¢/~i ff~tr~ ~d the CiW/Co~W of Denton operator/user of the
PS~, hl]3' ~derst~ ~d a~ee to comply with the te~s ~d con~fions cont~ned in
Sou~westem Bell's E9-1-1 se~ice t~ff (Sec. 34, Gen. Exch. T~fO md the conditions
specified ~ Sou~westem Bell's le~er to ACSEC dated November 28, 1995 ~der w~eh t~s
feaze may be provisioned.
Acknowledgment signatures by authorized representatives of contracting 9-I-1 agency and
PSAP:
Name
Title
Agency
Date
Title
Agency
Date