2001-018 NOTE Contract is attached to original ordinance.
NOTE Amended by OrdinanCe NO. 2001-275,
ORDINANCE NO ~:~7~/- ~/~
AN ORDINANCE PROVIDING FOR THE EXPENDITURE OF FUNDS FOR THE
PURCHASE OF 800 MHZ RADIO SYSTEM UPGRADE & RELOCATION WHICH IS
AVAILABLE FROM ONLY ONE SOURCE IN ACCORDANCE WITH THE PROVISIONS
OF STATE LAW EXEMPTING SUCH PURCHASES FROM REQUIREMENTS OF
COMPETITiVE BIDS, AND PROVIDING AN EFFECTiVE DATE (PO 11509 TO
MOTOROLA IN THE AMOUNT OF $837,231)
WHEREAS, Section 252 022 of the Local Government Code provides that procurement
of items that are only avmlable from one source, including ~tems that are only avmlable from one
source because of patents, copyrights, secret processes or natural monopolies, films, manuscripts
or books, electricity, gas, water and other utility purchases, captive replacement parts or
components for equipment, and library materials for a public library that are available only from
the persons holding exclusive dlstnbutmn rights to the materials, need not be submitted to
competitive bids, and
WHEREAS, the City Council wishes to procure one or more of the items mentioned in
the above paragraph, NOW, THEREFORE,
THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS
SECTION I That the following purchase of materials, equipment or supplies, as
described in the "Purchase Orders" listed hereon, and on file in the office of the Purchasing
Agent, are hereby approved
PURCHASE
ORDER VENDOR AMOUNT
11509 Motorola $ 837,231
SECTION II That the acceptance and approval of the above items shall not constitute a
contract between the City and the person submitting the quotation for such items until such
person shall comply with all requirements specified by the Pumhaslng Department
SECTION HI That the City Manager is hereby authorized to execute any contracts
relating to the items specified in Section I and the expenditure of funds pursuant to said contracts
is hereby authorized
SECTION IV That th~s orthnance shall become effective ~mmed~ately upon ~ts passage
and approval
PASSED AND APPROVED this the ~,~ ?~t~/ day of ~/7Z~9~--, 2001
EULINE BROCK, MAYOR
ATTEST
JENNIFER WALTERS/, C)TY SECRETARY
AS TO LEGAL FORM
HERBERT L PROUTY, CITY ATTORNEY
11509 - Motorola SOLE SOURCE 2001
Communmatlons System Agreement
Communications System Agreement
Motorola, Inc, a Delaware corporetmn ("Motorola"), by and through the Un,ted States &
Canada Group of ~ts Commercial, Government, and Industnal Solutions Sector
("CGISS"), and
the C~ty of Denton, Texas ("Customer') enter ~nto th~s Communications System
Agreement (the "Agreement"), effective as of the last date s~gned below (the "Effective
Date"), pursuant to which Customer w~ll purchase and Motorola w~ll prowde Customer
with a Commumcat~ons System
Sect,on 1 EXHIBITS
The Exhibits below are hereby ~ncorporated ~nto and made a part of th~s Agreement In
interpreting th~s Agreement and resolwng any ambiguities, the mare body of th~s
Agreement w~ll take precedence over the Exhibits and any ~ncons~stency between the
Exhibits w~ll be resolved ~n the order ~n which the Exhibits appear below
Exhibit A Motorola software license agreement ("Software L~cense Agreement")
Exhibit B Motorola system descnptmn ("System Descnpt~on"), acceptance test plan
("Acceptance Test Plan" or "ATP"), equipment hst ("Equipment L~st"), and
statement of work ("Statement of Work"), dated September 14, 2000
Exhibit C Enhanced Service Support Plan
Exhibit D Service Agreement and Software Subscnpbon Agreement
Exhibit E C~ty of Denton Gold Ehte Tra~mng
Section 2 DEFINITIONS
Capltahzed terms used ~n this Agreement and not otherwise defined w~thm the
Agreement have the following meanings
"Commumcat~ons System" or "System" ~s the communications system descnbed ~n
Exhibit B, including the Equipment and Software descnbed ~n the System Descnpt~on,
Statement of Work, Acceptance Test Plan and Equipment L~st
"Equipment~' ~s the equipment specified m the Equipment L~st included ~n Exhibit B
"Motorola Software" ~s software whose copynght ~s owned by Motorola
"Non-Motorola Software" ~s software whose copynght ~s owned by a party other than
Motorola
"Software" ~ncludes Motorola and any Non-Motorola Software that may be furnished
w~th the Communications System
Sect,on 3 SCOPE OF AGREEMENT
A SCOPE OF WORK Motorola w~ll assemble and integrate the Equipment and
Software, and dehver, install and test the Communications System at designated
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Communications System Agreement
s~tes, as specified ~n Exhibit B and ~n accordance w~th th~s Agreement Customer
will perform its responsibilities as specified ~n Exhibit B and ~n accordance w~th th~s
Agreement
B CHANGE ORDERS E~ther party may request changes w~th~n the general scope of
th~s Agreement If a requested change causes an increase or decrease ~n the cost
of or time required for the performance of this Agreement, Motorola and Customer
w~ll agree to an equitable adjustment ~n the Agreement pnce or performance
schedule, or both Motorola ~s not obhgated to comply w~th requested changes
unless and until both part~es execute a wntten change order
C ADDITIONAL PRODUCTS For three (3) years after the Effecbve Date of th~s
Agreement, Customer may submit purchase orders for additional portable and
mobile subscnber products manufactured by Motorola's CGISS which are currently
available at the t~me of order If Customer and Motorola have agreed to a
convention for processing electronic data ~nterchange ("EDI") transactions,
purchase orders may be transmitted electronically Each purchase order must
specifically refer to th~s Agreement and w~ll be an offer by Customer subject to
Motorola's acceptance Except for pnc~ng and delivery terms, which must be stated
on the purchase order, Customer and Motorola agree that the applicable terms of
the ma~n body of th~s Agreement w~ll be the only terms and conditions that govern
the purchase and sale of products ~denbfled on such purchase orders Customer
and Motorola agree that payment for all add~bonal products so purchased w~ll be
due w~th~n thirty five (35) days after the date of Motorola's ~nvo~ce for the products
D MAINTENANCE SERVICE Dunng the first year after System Acceptance,
maintenance services and software support are prowded pursuant to the terms of
th~s Agreement, the ESS Plan {Exhibit C) and the apphcable prows~ons of the
Service Agreement (Exhibit D) The apphcable prows~ons of the Service Agreement
are those entitled "Service Defined" (but excluding, for purposes of the ESS Plan,
the first sentence of subparagraph B of "Service Defined"), "Excluded Services",
"R~ght to Subcontract/Assignment", "T~me and Place of Service", and "Warranty"
Such services ara ~ncluded ~n the Purchase Pnce After the first year follow~ng
System Acceptance, Customer may purchase maintenance services and software
support for the Communications System pursuant to a separately executed Service
Agreement and Software Subscnpt~on Agreement
E MOTOROLA SOFTWARE Any Motorola Software furnished w~ll be I~censed to
Customer solely according to the terms and restncbons of the Software L~cense
Agreement attached as Exhibit A Customer hereby accepts all of the terms and
restrictions of the Software License Agreement
F NON-MOTOROLA SOFTWARE Any Non-Motorola Software furnished by Motorola
w~ll be subject to the terms and restnct~ons of ~ts copynght owner unless such
copynght owner has granted to Motorola the nght to subl~cense such Non-Motorola
Software, ~n which case the Software L~cense Agreement (~nclud~ng any addendum
to satisfy such copynght owner's requirements) shall apply
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Communications System Agreement
Sechon 4 PERFORMANCE SCHEDULE
A Motorola and Customer agree to perform their respons~b~ht~es m accordance w~th
the following performance schedule as supplemented by the schedule ~ncluded In
the Statement of Work
I Motorola w~ll sh~p the Equipment to designated Customer s~te(s) within 10 weeks
after the Effective Date of th~s Agreement
2 Motorola w~ll ~nstall the Equipment w~th~n 5 weeks after the Equipment ~s
delivered to designated s~te(s)
3 Motorola and Customer w~ll complete acceptance testing w~thm 4 weeks after
~nstallat~on ~s completed
B By executing th~s Agreement, Customer authorizes Motorola to proceed w~th the
manufacture, assembly, ~ntegrat~on, dehvery, ~nstallabon, and testing of the
Communications System No further not~ce to proceed, purchase order,
authonzatlon, resolution, or any other action w~ll be required
Sect,on $ PAYMENT SCHEDULE
A The total contract price ~s $ 837,231 00 Except for the first payment, which ~s due
when Customer executes th~s Agreement, Customer agrees to make payments to
Motorola within thirty five (35) days after the date of invoices that w~ll be submitted
by Motorola according to the following payment schedule
1 15% of the total contract price ~s due when Customer executes th~s Agreement,
2 50% of the total contract price w~ll be ~nvo~ced ~mmed~ately after the Equipment
~s sh~pped from Motorola's fac~ht~es,
3 20% of the total contract pnce w~ll be ~nvo~ced ~mmed~ately after the Equipment
~s ~nstalled at the s~tes specified ~n the Exhibits, and
4 15% of the total contract pnce will be ~nvo~ced ~mmed~ately after System
Acceptance
B Overdue ~nvo~ces w~ll bear interest at a rate of 10% s~mple ~nterest per annum,
unless such rate exceeds the maximum allowed by law, in which case ~t shall be
reduced to the maximum allowable rate
Section 6 INSTALLATION AND SITE CONDITIONS
A In addition to ~ts respons~bil~t~es descnbed ~n the Statement of Work, Customer
agrees to prowde a designated proJect d~rector, procure any necessary construcbon
permits, building permits, zoning vanances and the hke, provide access to the s~tes
~dent~fled ~n the Exhibits as requested by Motorola, and have such s~tes available
for ~nstallat~on of the Equipment by Motorola ~n accordance w~th the performance
schedule and Statement of Work
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Communlcatmns System Agreement
B If e~ther Motorola or Customer determines dunng the course of performance of th~s
Agreement that the s~tes ~dent~fled ~n the Exhibits ara no longer available or desired,
or, ~f subsurface, structural, adverse enwronmental or latent conditions at any s~te
d~ffer from those ~nd~cated on the specifications ~n the Exhibits, Motorola and
Customer w~ll promptly ~nvest~gate the conditions and jointly select replacement
s~tes or adjust the ~nstallat~on plans and specifications as necessary
C If Customer and Motorola determine that any change ~n s~tes, site availability,
~nstallat~on plans, or specifications w~ll raqu~ra an adjustment ~n the contract pnce or
~n the t~me raqu~red for the performance of this Agraement, the part~es w~ll agrae to
an equitable adjustment ~n the price, performance schedule, or both, and th~s
Agraement w~ll be modified in accordance w~th Secbon 3 B of th~s Agreement
D Th~s Agreement is predicated upon normal so~l conditions as defined by the version
of E I A standard RS-222 in effect on the Effective Date of th~s Agreement
Sect,on 7 TRAINING
If tralmng ~s included ~n th~s Agreement, Customer agraes to not~fy Motorola
~mmed~ately ~f a date change for a scheduled training program ~s required A charge w~ll
apply to a training program rascheduled by Customer less than thirty (30) days pnor to
~ts scheduled start date
Section 8 SYSTEM ACCEPTANCE
A Motorola will test the Communications System ~n accordance w~th the Acceptance
Test Plan System acceptance w~ll occur upon the successful completion of such
testing ("System Acceptance") at which t~me both part~es shall promptly execute a
certificate of system acceptance If the Acceptance Test Plan ~ncludes separate
tests for ~nd~wdual subsystems, both part~es shall promptly execute certificates of
subsystem acceptance upon the successful completion of testing of such
subsystems M~nor omissions or variances ~n performance which do not matenally
affect the operation of the Communications System as a whole w~ll not postpone
System Acceptance Customer and Motorola w~ll jointly prapara a hst of such
omissions and variances which Motorola w~ll correct according to an agreed upon
schedule
B Motorola agraes to not~fy Customer when the Communications System ~s ready for
acceptance testing Motorola and Customer agree to commence acceptance testing
w~thm fifteen {15) bus,ness days after receiving such not~flcabon If testing ~s
delayed for reasons w~th~n the control of Customer or ~ts contractors, agents and
consultants for mora than fifteen (15) bus~ness days after notification, final payment
w~ll be due w~thln thirty five (35) days after such notification and the Warranty
Penod w~ll commence ~mmed~ately
C Motorola may, but ~s not obligated to, ~ssue wntten authonzat~on for Customer's use
of the Communications System or ~ts subsystem(s) for hm~ted training or testing
purposes, pnor to the completion of testing by Motorola Any use of the
Communications System w~thout pnor wntten authonzat~on by Motorola shall
constitute System Acceptance
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Commumcatmns System Agreement
Section 9 WARRANTY
A WARRANTY PERIOD Upon System Acceptance, the System Funct~onahty
representation descnbed below ~s fulfilled The Equipment and Motorola Software ~s
warranted for a penod of one (1) year after System Acceptance ("Warranty Penod")
~n accordance w~th the apphcable hm~ted warrant~es shown below In no event w~ll
the warranty penod last longer than eighteen (18) months after the Equipment and
Software is sh~pped from Motorola Customer must not~fy Motorola ~n wnt~ng ~f
Equipment or Motorola Software does not conform to these warranbes no later than
one month after the exp~reflon of the Warranty Penod
B SYSTEM FUNCTIONALITY Motorola represents that the Communications System
w~ll satisfy the functional requirements ~n Exhibit B Upon System Acceptance, th~s
System Funct~onahty representation ~s fulfilled After System Acceptance, the
Equipment Warranty set forth below, the Software Warranty set forth ~n the
Software L~cense Agreement, and the Enhanced System Support Plan descnbed ~n
Exhibit C w~ll apply
Motorola w~ll not be responsible for performance deficiencies of the System caused
by ancillary equipment not furnmhed by Motorola attached to or used ~n connection
w~th the System prowded hereunder Additionally, Motorola w~ll not be responsible
for System performance where the funct~onahty ~s reduced for reasons beyond
Motorola's control ~ncludmg but not hm~ted to ~) an earthquake, adverse atmosphenc
conditions or other natural causes, ~) the construction of a building that adversely
affects the m~crowave path rehab~hty or RF coverage, m) the addition of additional
frequencies at System s~tes that cause RF ~nterference or ~ntermodulaflon, ~v)
Customer changes to load usage and/or conflgurabon outside the parameters
specified m Exhibit B, v) any other act of part~es who are beyond Motorola's control,
including Customer or ~ts employees, contractors, consultants or agents
C EQUIPMENT WARRANTY Motorola warrants the Equipment against matenal
defects m matenal and workmanship under normal use and service dunng the
Warranty Penod Unless otherwise specified ~n wnt~ng, the Warranty Penod for non-
Motorola manufactured Equipment w~ll be as stated m th~s Section
At no add~tmnal charge and at ~ts option, Motorola w~ll e~ther repair the defective
Equipment, replace ~t w~th the same or equivalent Equipment, or refund the
purchase pnce of the defective Equipment, and such action on the part of Motorola
w~ll be the full extent of Motorola's hab~hty hereunder Repaired or replaced
Equipment ~s warranted for the balance of the ong~nal apphcable warranty penod
All replaced parts of the Equipment shall become the property of Motorola
THIS WARRANTY DOES NOT APPLY TO
a) Defects or damage resulting from use of the Equipment ~n other than ~ts normal
and customary manner
b) Defects or damage occurnng from m~suse, accident, water, or neglect
c) Defects or damage occurnng from testing, operation, maintenance, ~nstallat~on,
alteration, modification, or adJustment not prowded by Motorola pursuant to th~s
Commumcat~ons System Agreement
Contract No 01-13016-shd Page 5 Rev 04/01/99
Communicatmns aystem Agreement
d) Breakage or damage to antennas unless caused d~rectly by defects ~n material
or workmanship
e) Equipment that has been subjected to unauthonzed Equipment modifications,
d~sassembly or repairs (including the addition to the Equipment of non-Motorola
supphed equipment if not authorized by Motorola) which adversely affect
performance of the Equipment or interfere w~th Motorola's normal warranty
inspectmn and testing of the Equipment to venfy any warranty claim
f) Equipment which has had the serial number removed or made illegible
g) Batteries (because they carry their own separate limited warranty)
h) Freight costs to the repair depot
Equipment which, due to ~llegal or unauthorized alteration of the
software/firmware m the Equipment, does not function ~n accordance w~th
Motorola's pubhshed specifications or w~th the FCC type acceptance labehng ~n
effect for the Equipment at the t~me the Equipment was ~n~bally d~stnbuted from
Motorola
j) Scratches or other cosmetic damage to Equipment surfaces that does not affect
the operatmn of the Equipment
k) Software
I) Normal and customary wear and tear
D YEAR 2000 EXPRESS WARRANTY Dunng the Warranty Penod, Motorola
warrants that each hardware, software, and firmware product dehvered under th~s
Agreement ("Product") shall be able to accurately process date data (~ncludmg, but
not hm~ted to, calculating, companng, and sequencing) from, ~nto, and between the
year 1999 and the year 2000, ~nclud~ng leap year calculations, when used ~n
accordance w~th the Product documentation provided by Motorola, prowded that all
products (e g, hardware, software, firmware) used ~n combination w~th such
Product properly exchange date data w~th ~t All Product manufactured by part~es
other than Motorola are warranted hereunder based upon Year 2000 statements,
representations, and warrent~es made by these partras to Motorola Motorola has
not verified the content of those Year 2000 statements but ~s merely repubhshmg
those statements, representations, and warrant~es for purposes of th~s warranty For
any Product that ut~hzes third party computer operet~ng system software, such as
M~crosoft Windows NT 4 0 or W~ndows 95, that third party software ~s warranted
only w~th respect to the specific functions of ~t that are necessary ~n the
performance of the Communication System prowded under th~s Agreement The
remedies available for breach of th~s warranty shall be as defined ~n, and subject to,
the terms and hm~taflons of the Equipment Warranty provided above Except as
prowded here~n, nothing in th~s warranty statement shall be construed to hm~t any
rights or remedies prowded elsewhere ~n th~s Agreement w~th respect to matters
other than Year 2000 performance
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Communications System Agreement
E MOTOROLA SOFTWARE WARRANTY Motorola Software ~s warranted ~n
accordance with the terms of the Software L~cense Agreement attached as Exhibit
A
F These express hm~ted warranties as set forth in th~s Section are extended by
Motorola to the ongmal end user purchasing or leasing the System for commercial,
~ndustnal, or governmental use only, and ~s not assignable or transferable These
are the complete warrant~es for the Equipment and Software prowded pursuant to
th~s Agreement
G THESE WARRANTIES ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES
MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR
CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE IN NO EVENT WILL MOTOROLA BE LIABLE FOR DAMAGES IN
EXCESS OF THE PURCHASE PRICE OF THE EQUIPMENT IN NO EVENT
WILL MOTOROLA BE LIABLE FOR ANY LOSS OF USE, LOSS OF TIME,
INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR
OTHER INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OR INABILITY TO USE THE EQUIPMENT, TO THE
FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW
Section 10 FCC LICENSES AND AUTHORIZATIONS
Customer agrees to obtain all Federal Communications Commission ("FCC") hcenses
and authonzabons required for installation and use of the Communmat~ons System
pnor to the scheduled ~nstallat~on of the Equipment Although Motorola may assist ~n
the praparat~on of hcense apphcat~ons, ~n no event w~ll Motorola or any of ~ts employees
be an agent or reprasentat~ve of Customer ~n FCC matters Customer ~s solely
responsible for obtaining all FCC hcenses and for complying w~th FCC rules
Sect,on 11 DELAYS
A Successful project ~mplementat~on w~ll require cooperation and fairness between
the part~es Because ~t m ~mpractmal to prowde for every contingency which may
arise dunng the course of performance of th~s Agreement, the part~es agree to
not~fy the other ~f they become aware that any condition w~ll s~gn~flcantly delay
performance The part~es w~ll agree to reasonable extensions of the project
schedule by executing a written change order
B Under no c~rcumstances w~ll e~ther party be responsible for delays or lack of
performance rasult~ng from events beyond the reasonable control of that party
("Excusable Delays") Such events ~nclude, but ara not hm~ted to, acts of God,
weather conditions, comphance w~th laws and regulations (excluding Customer's
failure to properly and t~mely apply for all required FCC hcenses), governmental
action, b~d protests, fire, stnkes, lock-outs, and other labor d~srupt~ons, matenal
shortages, nots, acts of war, arid an Excusable Delay of a Motorola subcontractor
C Customer w~ll make available to Motorola the s~tes when scheduled and Customer
w~ll not otherwise unreasonably delay or prevent Motorola's performance of ~ts
responslb~htms In the event of a Customer delay dunng the t~me of shipment,
Motorola may sh~p the equipment as scheduled to a location as designated by the
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Communlcetmns System Agreement
Customer If Customer delays Motorola's performance, the performance schedule
w~ll be extended, the Customer w~ll make the m~lestone payments as ~f no delay
occurred and ~n the event the delay ~s s~xty (60) days or more and ~s the sole cause
of the customer then the parbes w~ll execute a Change Order to compensate
Motorola for reasonable charges ~ncurred because of such delays Such charges
~nclude, but are not hm~ted to, costs ~ncurred by Motorola and/or ~ts subcontractors
for additional freight, warehousing and handhng, suspending and re-mob~hzmg the
work, additional eng~neenng and standby t~me calculated at then current man-day
rates, and preparing and ~mplement~ng a "work around" plan
Sectmn 12 DEFAULT
A If Motorola fa~ls to complete dehvery, installation or acceptance testing ~n
accordance w~th th~s Agreement, Customer may consider Motorola to be ~n default,
unless such failure has been caused by an Excusable Delay Customer agrees to
g~ve Motorola written not~ce of such default Motorola w~ll have thirty (30) days from
the receipt of such not~ce to provide a plan of acbon that ~s acceptable to Customer
to cure the default
B If Motorola fa~ls to cure the default, Customer may terminate any unfulfilled portion
of th~s Agreement If Customer completes the Communications System through a
third party, Customer may recover the reasonable costs of completing the
Commumcat[ons System to a capab~hty not exceeding that specified ~n the
Agreement, less the unpaid port,on of the Contract Pnce Customer agrees to use
~ts best efforts to m~t~gate such costs Motorola's hab~l~ty under th~s Section ~s
subject to the hm~tat~ons of the Section entitled L~m~tat~on of L~ab[hty of th~s
Agreement
C THE REMEDIES PROVIDED IN THIS SECTION OF THE AGREEMENT WILL BE
THE FULL EXTENT OF MOTOROLA'S LIABILITY IN THE EVENT OF DEFAULT
Section 13 INDEMNIFICATION
A GENERAL INDEMNITY Motorola agrees to and hereby ~ndemmfles and saves
Customer harmless from all hab~ht~es whmh may accrue against Customer on
account of d~rect physmal damage to tangible property or personal ~n.lury to the
extent the damage or ~njury ~s caused by Motorola's neghgence or recklessness, or
that of ~ts employees, subcontractors, or agents wh~le on the Customer's premises
dunng the dehvery, ~nstallat~on, or testing of the Communications System pursuant
to this Agreement
B PATENT AND COPYRIGHT INFRINGEMENT Motorola w~ll defend, at ~ts own
expense, any su~t brought against the Customer to the extent that ~t ~s based on a
claim that the Equipment or Motorola Software ~nfnnge a Un~ted States patent or
copynght, and Motorola w~ll pay those costs and damages finally awarded against
the Customer ~n any such su~t which are attnbutable to any such claim, but such
defense and payments are conditioned on the following ~) Motorola must be not~fled
promptly ~n wntmg by Customer of any not~ce of such claim, .) Motorola w~ll have
sole control of the defense of such su~t and all negotiations for ~ts settlement or
compromise, and ,0 should the Equipment or Motorola Software become, or ~n
Motorola's op~mon be I~kely to become, the subject of a claim of ~nfnngement of a
Un~ted States patent or copynght, Customer w~ll permit Motorola, at ~ts option and
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Communmatmns System Agreement
expense, e~ther to procure for Customer the right to continue using the Equipment
or Motorola Software or to replace or modify the same so that it becomes non-
~nfnng~ng or to grant Customer a credit for the Equipment or Motorola Software as
depreciated and accept ~ts return The depreciation amount w~ll be based upon
generally accepted accounting standards for such Equipment and Software
Motorola w~ll have no hab~hty w~th respect to any claim of patent or copynght
~nfnngement which ~s based upon the combination of the Equipment or Motorola
Software furnished hereunder w~th software, apparatus or dewces not furnished by
Motorola, nor w~ll Motorola have any hab~hty for the use of ancillary equipment or
software not furmshed by Motorola which ~s attached to or used ~n connection w~th
the Equipment The foregoing states the entire hab~hty of Motorola w~th respect to
~nfnngement of patents and copynghts by the Equipment and Motorola Software or
any parts thereof
C Motorola's ~ndemn~fmat~on of Customer under th~s Section w~ll be the full extent of
Motorola's ~ndemn~fmat~on of Customer from hab~ht~es that are ~n any way related to
Motorola's performance under th~s Agreement
Section 14 DISPUTES
A Motorola and Customer w~ll attempt to settle any claim or controversy ans~ng from
th~s Agreement through consultation and negotiation ~n good faith and a spent of
mutual cooperation If those attempts fa~l, the d~spute w~ll be mediated by a
mediator chosen jointly by Motorola and Customer w~thm thirty days after notice by
one of the parties demanding non-b~nd~ng mediation Neither party may
unreasonably w~thhold consent to the select~on of a mediator, and Motorola and
Customer w~ll share the cost of the mediation equally The part[es may postpone
mediation until they have completed some specified but hm~ted d~scovery about the
d~spute The part~es may also replace mediation w~th some other form of non-
b~nd~ng alternate dispute resolution ("ADR") procedure
B Any d~spute that cannot be resolved between the part~es through negotiation or
mediation w~th~n two months after the date of the ~n~t~al demand for non-b~nd~ng
mediation may then be submitted by either party to a court of competent junsdlctlon
in the State ~n whmh the Communications System ~s installed Each party consents
to junsd~ct~on over it by such a court The use of any ADR procedures w~ll not be
considered under the doctrine of laches, waiver, or estoppel to affect adversely the
nghts of e~ther party Either party may resort to the judicial proceedings described ~n
th~s paragraph prior to the expiration of the two-month ADR penod if (a) good faith
efforts to attempt resolution of the d~spute under these procedures have been
unsuccessful or (b) interim rehef from the court ~s necessary to prevent senous and
~rreparable injury to such party or any of ~ts afl, hates, agents, employees,
customers, supphers, or subcontractors
Section 15 LIMITATION OF LIABILITY
Notwithstanding any other prows~on to th~s Agreement, except for personal ~njury or
death, Motorola's total hab~hty, whether for breach of contract, warranty, negligence,
strict hab~hty ~n tort, mdemn~fmat~on, or otherwise, w~ll be hmlted to the d~rect damages
recoverable under law, but not to exceed the price of the Equipment or services w~th
respect to which losses or damages are cla~med IN NO EVENT WILL MOTOROLA BE
LIABLE FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL
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Communmat~ons System Agreement
LOSS, LOST PROFITS OR SAVINGS, OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGE IN ANY WAY RELATED TO OR ARISING FROM THIS
AGREEMENT, THE SALE O USE OF THE EQUIPMENT, OR THE PERFORMANCE
OF SERVICES BY MOTOR(:: .A PURSUANT TO THIS AGREEMENT This L~m~tat~on
of L~ab~l~ty w~ll survive the ex 3~rat~on or termination of th~s Agreement No action for a
breach of thru Agreement or ~therw~se relating to the transactions contemplated by th~s
Agreement may be brought more than one year after the accrual of such cause of
action except for money due ~pon an open account
Section 16 GENERAL
A TITLE AND RISK OF LC SS T~tle to the Equipment w~ll pass to Customer upon
shipment of the Equ~pmer t, except that t~tle to Software w~ll not pass to Customer at
any t~me R~sk of loss w~ll pass to Customer upon dehvery of the Equipment to the
fac~ht~es designated by CL stomer
B TAXES The pumhase pti :e does not ~nclude any amount for federal, state, or local
excme, sales, lease, serv~ :e, rental, use, property, occupabon, or other taxes, all of
which (other than federal, state, and local taxes based on Motorola's ~ncome or net
worth) w~ll be pa~d by Cu.~ tomer except as exempt by law If Motorola ~s required to
pay or bear the burden of any such taxes, Motorola w~ll send an ~nvo~ce to
Customer and Customer ~v~ll pay to Motorola the amount of such taxes (~nclud~ng
any interest and penalties w~th~n thirty days after the date of the ~nvo~ce Customer
w~ll be solely respons~bl~ for reporting the Equipment for personal property tax
purposes
C CONFIDENTIAL INFORI~ ATION Customer w~ll not d~sclose any matenal or
~nformat~on ~dent~fled as tv otorola propnetary and confldenbal to third part~es w~thout
Motorola's pnor wntten permission, unless Motorola makes such matenal or
~nformation pubhc or d~scl )sure ~s required by law If Customer ~s required by law to
d~sclose such matenal or informabon, Customer w~ll not~fy Motorola pnor to such
dmclosure
D DISCLAIMER OF LICEN.~ E Except as exphc~tly prowded ~n the Motorola Software
L~cense Agreement ~ncluc ad m Exhibit A, nothing ~n th~s Agreement w~ll be deemed
to grant, either d~rectly or ~3y impl~catmn, estoppel, or otherwise, any hcense or nght
under any patents, pater t apphcat~ons, copynghts, trade marks, trade secrets or
other intellectual property 3f Motorola
E ASSIGNABILITY Th~s Ag'eement may not be assigned by e~ther party w~thout the
pnor consent of the other party except that Motorola may assign th~s Agreement to
any of ~ts affihates or ~t, nght to receive payment w~thout the pnor consent of
Customer
F WAIVER Failure or dela~ by e~ther party to exercise any nght or power under th~s
Agreement w~ll not operat~ as a waiver of such nght or power
G SEVERABILITY If any =ort~on of th~s Agreement ~s held to be ~nvahd or
unenforceable, that provl~ 3n w~ll be considered severable and the remainder of th~s
Agreement w~ll remain ~n L~ll fome and effect as ~f the mvahd prowsmn were not part
of th~s Agreement
Contract No 01-13016-shd Page 10 Rev 04/01/99
Communmat~ons System Agreement
H HEADINGS AND SECTION REFERENCES The headings g~ven to the sections
of th~s Agreement are ~nserted only for convenience and are not to be construed as
part of th~s Agreement or as a hm~tat~on of the scope of the particular Section to
which the heading refers
ENTIRE AGREEMENT Th~s Agreement 0nclud~ng the Exhibits) constitutes the
enbre agreement of the part~es regarding the subject matter of th~s Agreement and
supersedes all previous agreements and understandings, whether wntten or oral,
ralat~ng to such subject matter Th~s Agreement may be altered, amended, or
modified only by a wntten mstrument signed by the duly authonzed representatives
of both part~es
J GOVERNING LAW Th~s Agreement will be governed by and construed ~n
accordance with the laws of the State to which the Equipment ~s sh~pped
K NOTICES Notmes authonzed or required under th~s Agreement must be ~n wnbng
and sent to the below addresses
The C~ty of Denton Motorola, Inc
Attn Manager of Communications Attn Contract and Compliance Manager
Denton Mumcpal Electric 9980 Carroll Canyon Road
901-A Texas San D~ego, Ca 92131
Denton, Texas 76201
In witness whereof, the part~es have caused duly authorized representatives to execute
th~s Agreement on the dates set forth below
IN WITNESS
CIt'~f Denton, Texas / Motorola, Inc
Name N/]/c h a e~,l~ Oez Name
Title Clty ~anager Title AREA CONTROLLER
II£VIE,~D ~.HO.~PII~ED AS T% FOR~
JENNTF:~R WACT~,R$, CITY SECRETARY ,~ITT
t, AOTOROI~
AD?~O¥~D AS TO ~GAL ~O~L~
Contract No 01-13018-shd Page 11 Rev 04/01/99
~ ~ ,~ EXHIBIT A
~ ~8OFTWARE LICENSE AGREEMENT
Exhibit A
Software License Agreement
Th~s Software L~cense Agreement ~s between Motorola, Inc, a Delaware corporation
("Motorola"), and the C~ty of Denton, Texas
Section 1 SCOPE
L~censee may acqu~ra from Motorola's Commercial, Government, and Industrial Solubons
Sector ("CGISS") radio commun~catlon products ("Products") that contain embedded or pre-
loaded Motorola software such as ~n a ROM, PROM, or EPROM, or other Motorola software
prowded on med~a such as a floppy d~sk, tape, d~skette, or CD-ROM All such software
(~nclud~ng Radio Service Software and FLASHport~ Software) ~s referred to as "Motorola
Software" In addition, third party software may be ~ncluded which Motorola does not own but ~s
licensed to dlstnbute The terms of th~s Agreement apply to any such third party software unless
an additional hcense agreement pertaining to the third party software ~s enclosed, in which case
the terms of such hcense apply to sa~d third party software Th~s Agreement contains the terms
under which L~censee may use Motorola Software acquired from CGISS
Section 2 GRANT OF LICENSE
Motorola hereby grants to L~censee a personal, non-exclusive Imense under Motorola's
apphcable propnetary nghts to use Motorola Software ~n accordance w~th the terms of th~s
Agreement
Section 3 LIMITATIONS ON USE
L~censee may use Motorola Software only for L~censee's ~ntemal business purposes and only
as descnbed ~n the Motorola Software or Product documentation Any other use of Motorola
Software ~s stncfly prohibited and w~ll be deemed a breach of th~s Agreement L~censee may not
copy, modify, adapt, merge w~th other software, reverse engineer, prepare denvat~ve works of,
or d~sassemble any Motorola Software for any reason, except that L~censee may make at most
two cop~es of Motorola Software provided w~th ~nfrestructure equipment for back-up purposes
L~censee must purchase a copy of Radio Service Software for each s~te at which L~censee uses
Radio Service Software, L~censee may make one additional copy for each computer owned or
controlled,by Licensee at each such s~te L~censee may temporanly use Radio Service Software
on portable or lap-top computers at other s~tes Pnor to acqulnng any Radio Service Software or
upon Motorola's request, L~censee must prowde a wntten hst of all sites where L~censee uses or
~ntends to use Radio Service Software Licensee must reproduce all Motorola copynght and
trademark notices on all cop~es of Motorola Software
Section 4 TRANSFERS
If Licensee transfers ownership of Products to a third party, L~censee may assign ~ts nghts to
use Motorola Software (other than Radio Service Software and FLASHport® Software)
embedded ~n or furnished for use with those Products provided that (a) L~censee transfers all
cop~es of Such Motorola Software to the new owner and (b) Motorola receives a transfer form
(which Motorola will provide upon request) completed and s~gned by the new owner Otherwise,
L~censee may not transfer or make available any Motorola Software to any third party
Section $ OWNERSHIP AND TITLE
T~tle to all ,cop~es of Motorola Software in any form, ~nclud~ng all nghts ~n patents, copynghts,
trade secrets, and other ~ntellectual properties, remains vested exclusively in Motorola
Section 6 CONFIDENTIALITY
L~censee acknowledges that all Motorola Software contains valuable propnetary ~nformat~on and
trade secrets and that unauthonzed dissem~nabon, d~stnbuflon, modification, reverse
eng~neenng, d~sassembly, or other ~mproper use of Motorola Software w~]l result in ~rreparable
harm to Motorola for which monetary damages would be ~nadequate Accordingly, Licensee will
t~m~t access to Motorola Software to those of its employees and agents who need to use
Motorola Software for Licensee's Internal bus~ness purposes, and L~censee w~ll take appropriate
action with those employees and agents to preserve the confldent[ahty of Motorola Software
Section 7 LIMITED WARRANTY
For the first 120 days after ~n~tlal shipment of Motorola Software, or, ~f the Motorola Software is
prowded pursuant to a Communications System Agreement or Communications Equipment
Agreement between Motorola and L~censee, for the Warranty Penod specified in such
Agreement, Motorola warrants that the Motorola Software, when used properly, w~ll be free from
reproducible defects that ehm~nates the functlonahty of a feature cnbcal to the pnmary
funct~onahty of a system The pnmary functionality of a voice communication system ~s
subscnber-to-subscnber, subscnber-to-d~spatcher, and d~spatcher-to-subscrlber voice
commun~cabon The primary funcbonallty of a data system ~s point-to-point data transmission
Motorola does not warrant that L~censee's use of the Motorola Software or the Products w~ll be
uninterrupted or error-frae or that the Motorola Software or the Products w~ll meet L~censee's
particular requ~raments Th~s hm~ted software warranty does not include any warranty covenng
the processing of date data from, ~nto, and between the year 1999 and the year 2000 Any such
warranty would be prowded expressly in a separately executed agreement MOTOROLA'S
TOTAL LIABILITY, AND LICENSEE'S SOLE REMEDY, FOR ANY BREACH OF THIS
WARRANTY WILL BE LIMITED TO, AT MOTOROLA'S OPTION, REPAIR OR REPLACEMENT
OF THE MOTOROLA SOFTWARE OR PAYMENT OF LICENSEE'S DIRECT DAMAGES UP
TO THE AMOUNT PAID TO MOTOROLA FOR THE MOTOROLA SOFTWARE OR THE
INDIVIDUAL PRODUCT IN WHICH THE MOTOROLA SOFTWARE IS EMBEDDED OR FOR
WHICH IT WAS PROVIDED THIS WARRANTY EXTENDS ONLY TO THE FIRST LICENSEE,
SUBSEQUENT TRANSFEREES MUST ACCEPT THE MOTOROLA SOFTWARE "AS IS" AND
WITH NO WARRANTIES OF ANY KIND MOTOROLA DISCLAIMS ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
Section 8 LIMITATION OF LIABILITY
IN NO EVENT WILL MOTOROLA BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
Section 9 TERM AND TERMINATION
L~censee's nght to use Motorola Software w~ll beg~n when L~censee sends a duly executed copy
of this Agreement to Motorola, and either (a) Motorola returns a fully executed Agreement to
L~censee or (b) Motorola ships Motorola Software or a Product containing Motorola Software to
Licensee, and w~ll conbnue ~n perpetuity unless terminated as follows L~censee's nght to use
Motorola Software will terminate w~thout not~ce upon a breach of th~s Agreement by Lmensee In
addition, if Lmensee breaches th~s Agreement with respect to Radio Serwce Software or
FLASHport~ Software, Motorola may, by nobce to L~censee, terminate L~censee's nght to use
such Motorola Software Upon termination, Motorola will be entitled to ~mmedlate inlunct~ve
rehef w~thOut prowng damages and, unless Lmensee ~s a sovereign government entity, Motorola
w~ll have the right to repossess all Radio Servme Software and FLASHport~ Software ~n
Licensee's possession Within thirty days after term~natlon of Lmensee's nght to use any
Motorola Software, Licensee must certify ~n wnt~ng to Motorola that all cop~es of such Motoro[a
Software have been returned to Motorola or destroyed
Section 10 NOTICES
All notices, consents, and waivers permitted or required under th~s Agreement will be deemed
g~ven upon receipt and must be delivered ~n wnt~ng to the below addresses Change of address
must be ~n wnt~ng to the other party
The C~ty of Denton, Texas Motorola,lnc
Attn Manager of Commumcat~ons Attn Contracts and Comphance
90~1A Texas Street 990 Carroll Canyon Road
Denton, Texas 76201 San D~ego, Ca 92131
Sectmn 1 '1 GENERAL
A COPYRIGHT NOTICES The existence of a copyright notice on Motorola Software
will not be construed as an admms~on or presumption that public d~sclosure of
Motorola Software or any trade secrets associated w~th Motorola Software has
occurred
B CAUSES OF ACTION Licensee must bnng any actmn under th~s Agreement within
one year after the cause of action arises
C WAIVERS No waiver of a right or remedy of a party will constitute a waiver of
another right or remedy of that party
D ASSIGNMENTS Motorola may assign any of ~ts rights or subcontract any of its
obligations under th~s Agreement, or encumber or sell any of ~ts nghts ~n any
Motorola Software, w~thout pnor notice to or consent of L~censee
E ENTIRE AGREEMENT AND AMENDMENT Th~s Agreement contains the part~es'
entire agreement regarding Licensee's use of Motorola Software and may be
amended only in a writing signed by both part~es, except that Motorola may modify
thls Agreement as necessary to comply w~th apphcable laws and regulations
~nclud~ng FCC regulations
F GOVERNING LAW Th~s Agreement w~ll be governed by the laws of the Umted
States of America to the extent that they apply and otherwise by the laws of the State
to which the Equipment ~s sh~pped
In /ltness whereof, the pa~ie~, rave caused duly authonzed representahve to execu
on the dates s~ ~o~h below
/~ ~ Motorola, lnc
By ' By
Name ~ ~;~} Name
Title Title
Date ' ~ ? Date
TO [
BY:
C,ty of Denton, Texas
Single Site Trunk~ng
System Description
System Overview:
The proposed C~ty of Denton Commumcat~on System w~ll be an 800 MHz,
s~ngle, site, e~ght (8) channel Trunked Radio System The system contains e~ght
(8) Quantar repeaters and one (1) SMARTNET II MTC 3600 Trunked Central
Controller to be located at the Pnmeco s~te Moreover, The proposal includes five
(5) Centracom Gold Sones Ehte Consoles co-located with a Central Electromc
Bank (CEB) at the Police Department One (1) Remote Gold Ehte Operator
pos~hon is provided to be ~nstalled at the Ut~hty D~spatch Center at 1701C
Spencer Road, Denton, Texas
Three (3) Premlsys Channel Banks are ~ncluded to interface w~th two T1
hnks The first hnk connects the Pohce Department to the McKenna Park S~te and
the second hnk connects the Pohce Department to Ubhty D~spatch at 1701C
Spencer Road, Denton, Texas The City of Denton shall provide the hnk between
the s~tes as mentioned above If the hnk provided is a F~ber Optic I~nk, then it is
the responslblhty of City of Denton to prowde an Electric T1 interface at each end
of the hnk
The proposal does not include antennas for the McKenna Park Tower
Site City of Denton must provide two (2) antennas in order to complete the radio
infrastructure Motorola is not responsible for coverage or malfuncbomng of the
system due to the performance of the antenna
A S~ngle user Site Lens system ~s ~ncluded in th~s proposal to prowde
flexible control and management capab~ht~es Th~s proposal includes the
following S~te Lens software packages
Software Select Inhibit Enhances the security of the commumcabon system
and protects sensitive commumcabons ~f radio ~s lost or stolen This feature
allows the d~spatcher to remotely disable the radio A d~spatcher can prohibit
the radio from operabng on the system Remstabng inhibited radios requires a
s~ngle command from the dispatcher
*.** Software Basic Stabstlcs Allows the Site Lens terminal to collect radio traffic
statlsbcs and store this information Th~s feature can enhance producbwty by
helping managers to ~dentlfy traffic and m~sused radios
Software Radio Control Manager Permits users to execute dynam~c radio
commands and allow them to manage and control their system
System Equipment.
C~ty of Denton shall provide all AC power service and surge protection at
all s~tes hsted below Moreover, C~ty of Denton shall prowde a s~ngle point
system ground of (5) ohms or less, to be used on all fixed equipment supphed by
Motorola
o;, McKenna Park S~te
It ~s the respons~b~hty of City of Denton to prowde the adequate space at
the equipment shelter that should meet Motorola R56 Safety Standards
Motorola will provide the following equipment to be ~nstalled at the tower s~te
**,* One (1) SMARTNET II MTC 3600 Trunked Central Controller
*~* E~ght (8) 100 Watt Quantar Repeaters
o,** Ohe (1) Premmys Channel Bank
o:* One (1) Three Phase 120/208 VAC S~te Surge Protector
*:* Antenna Systems
[3 One (1) 250-foot run of 1-1/4 inch LDF Transmission Line
[3 I One (1) Celwave WIJD860-S 10 Channels Combiner One (1) 250-foot run of 7/8 inch LDF Receive L~ne
One (1) Celwave/Motorola 24-channel Multlcoupler with Tower Pre-Amp
[3 One (1) 250-foot run of 3/8 inch LDF Test Line
[3 Ail Required Jumpers, Connecbons, and Surge Protecbon
*.** D!spatch Center at the Pohce Department
It ~s the respons~b~hty of C~ty of Denton to prowde the adequate
space to accommodate the Central Electronic Bank (CEB) and the operator
pos~t~ons Motorola will provide the following equipment to be ~nstalled at the
D~spatch Center
One (1) Premlsys Channel Bank
Central Electronics Bank (CEB) that includes
[3 Three (3) Card Cages
D Interface cards to perform logging of sixteen (16) talkgroups to the
exmt~ng logging recorder at the Pohce Stabon
D Interface for a Smart Phone Service
l; All necessary interface Cards (The CEB does not ~nclude an
~nterface to any conventional channels)
*:*Consoles
~ n F~ve (5) Centracom Gold Senes Ehte Console
[3 One (1) Centracom Gold Series Ehte Server
Site Lens
, E] One (1) Hewlett Packard 350MHz 128 RAM 4 3GB PC
D One(l) 19" Monitor
D One (1) Hewlett Packard Desk Jet Pnnter
~ Two (2) Radio Interface Module (RIM II)
D Two (2) MCS2000 Mobde Radio
,~ n Two (2) 800 MHz Omm Umty Gain Antenna System
.:. Utdity Dispatch
It ~s the respons~bd~ty of City of Denton to prowde the adequate space to
accommodate the Prem~sys Channel Bank and the remote operator pos~t~on
Motorola wdl provide the following equipment to be ~nstalled at the D~spatch
Center
*:o One (1) Premlsys Channel Bank
*;* One (1) Centracom Gold Senes Ehte Console
System Operation:
SMARTNET
Motorola's SMARTNET ~s a computer-managed w~reless system of
radios designed for efficient and flex~ble voice commumcabons over a
wlde geographical area
SMARTNET ~s a "trunkmg" technology that utd~zes advanced s~gnahng
techmques to prowde many excepbonal features and benefits to system
users A major benefit of trunkmg ~s that ~t allows many radio users to
share a hm~ted number of channels on an "as needed" bas~s SMARTNET
trunklng has resulted ~n optimum spectrum efficiency and rap~d system
access It has also made possible the growth of a s~ngle-agency's system
into one capable of supporting mulbple agencies Therefore, all mobde
and portable radio operations and mdwldual department requirements are
sabsfied w~th the level of ~nterhntra department commun~cabons trunkmg
technology prowdes
Basic Features
Even with all the advantages trunkmg has to offer, a Smartnet radio is still
easy to use That ~s because the user only has to press the PTT (Push-
To-Talk) button on the radio and, If a channel is available, begin speaking
If all the channels are busy, the user just wa~ts for the go-ahead tone and
begins speaking It ~s that s~mple The user does not have to monitor the
channel before transm~tbng S~mple operatron ~s ~mportant to ensure that
users easily understand and correctly use the technology SMARTNET
provides many advanced system features such as
Feature Benefit
SMARTNET can accommodate up to
2,000 talkgroups and up to 48,000 As your system needs change, you can
individual users Without pnonty ~aslly reconflgure the talkgroups and:
'nomtor, 4,000 talkgroups are :he users assigned to different groups
!oss!.b!e ..............................................
The SMARTNET Il system Is capable :uture system expansion to meet.
3f operating in configurations up to a
maximum of 28 channels 'lemands for system growth
3ush-to-Talk (PTT) unit ID displa~
LImt ID Dlsplay/Ahas allows a d~spatcher to wew the users ID;
~_n.d ahas
lelecbve radio inh~b~t allows the system
~uperv~soddlspatcher to selectlvely~
Selecbve Radio Inhibit :leny an ~ndlwdual radio (i e lost
~tolen) access to the trunked radl¢
System
l'he dispatcher is ~mmed~ateJy nobfle¢
Emergency Call/Alarm ~f the emergency status by an audible
~lert and v~sual d~splay of the
~mergency caller's ID at the console
t ~s unnecessary for the radio operato~
Busy Queue and Call Back :o waste valuable time repeflt~vel~
(eying h~s radio in an effort to ga~r
;hannel access
~adlos can be temporanly moved ~nt¢
Dynamic Regrouping :alkgroups not even programmed ~ntc
he radio
vlotorola's SMARTNET II trunk~nc
~ystems have been designed for easy
LJpgradable system for long term Jpgradablhty to grow as your needs
value :hange Thru allows a SMARTNET II
~vstem to expand Into a wide-area
I]1 111111 Ih IPlllrllhl illllhlll iH ~ 191~lnl~l
I............ ' ~MARTNET Or smartz°ne ~i~;t;~n
lwltho~ut rep!acing yeq~.~nt!re system
Basic SMARTNET Operation
SMARTNET basically consists of a central controller computer
MTC3600 and QUANTAR radio repeaters One of these repeaters ~s
dedicated as a d~g~tal control channel and ~s not avadable for voice calls
The control channel sends and receives d~g~tat ~nformabon allowing all the
radios to be in constant commumcabon with the central control[er
The digital control channel operates at a data rate of 3600 bits per second
(bps) Motorola determined that 3600 bps ~s the most effective data rate to
transmit d~gltal control channel ~nformabon Instead of using one standard
data rate for all data transmissions, Motorola uses the best data rate for
the apphcat~on
In a typical call sequence, all the radios are already commun~cabng on the
col3trol channel w~th the central controller by sending and receiving d~gltal
mformabon Th~s is how the central controller knows which radios are
turned on and which group each user wants to communicate with Th~s
ensures that desired commun~cabons are not m~ssed At th~s point no one
is talking, so all the radios are muted while the digital commumcatlon is
taking place w~th the central controller So far, the user has not taken any
acbon to ~nltlate a conversation
When a user wants to talk, that person presses the Push-To- Talk (PTT)
button The radio sends a signal over the control channel ~nto the central
controller The central controller processes the call request and assigns a
repeater for the user to use The central controller now sends a signal
back over the control channel ~nstruct~ng all the radios in that group to
switch automatically to the assigned repeater's frequency
In the Call Request Sequence, all radios ~n the caller's group automatically
sw~tch to the correct repeater frequency, an automatic process that takes
only a fraction of a second to complete
When the conversation is done, this user group sw~tches back to the
control channel frequency and the assigned repeater is freed up for
another call
SMARTNET operates by ass~gmng radio channels to user-groups only
during the time a call is actually taking place When a group ~s not involved
m ,an active transmission, all users ~n that group w~ll be monitoring the
system control channel Th~s control channel [sa single RF channel that ~s
continually transm~tbng channel assignment data to all of the system
users The control channel ensures that all users are able to monitor
conversations intended for them while prowd~ng conversabon privacy
SMARTNET controller and trunk~ng capablht~es allow users to access the
system efficiently, even dunng peak usage hours
SMARTNET state of the art technologies, features, and operations all
combine to create the SMARTNET advantage over similar systems our
competitors may offer
SMARTNET Central Controller (MTC3600)
MTO 3600 Controllers are the central call processing equipment that use
advanced Compact PCl technology and rehable s~gnal~ng techniques In
providing trunked operation ~n Slmulcast Radio Systems When combined
w~th other equipment, the MTC 3600 Controllers y~eld leading edge
trunked radio operabon, system management, and control In addition to
supporbng features I~ke Selective Call, Group Call and Push to Talk ID
Display, The MTC 3600 supports up to 28 channels with four possible
control channel The MTC 3600 fully expanded to 28 channels remains ~n
a 14" H x 14" D x 19" W card cage With only one repeater interface card
per 7 channels upgrading ~s s~mple
au~antar
The QUANTARTM base station/repeater ~s one of Motorola's most
SOl~hlst~cated w~reless ~nfrastructure components It offers the following
general features
n Software Flex~blhty
,O Small Space Requirements
Mlgratab~hty
n Multiple Apphcabons
O Modularity
Motorola's QUANTAR is composed of modules that are hnked and driven
by jlnternal software The QUANTAR was developed to prowde certain
advantages over earher base stations Among these are the following
SyRtem reliability -
QUANTAR meets the highest level of component and workmanship
quality, ensunng maximum up t~me The QUANTAR has a rugged demgn,
shielded modules, and all metal construcbon The station has been
designed and tested to w~thstand v~brat~on and dust enwronments
Technology migration capab~lity -
W~th QUANTAR, you can budd the system you need today and easily add
new modules or modify the software to m~grate your system to meet future
requirements without replacing the QUANTAR repeaters QUANTAR's
modular, software-driven design prowdes system configuration flexlbdlty It
can be reconflgured from analog to d~g~tal and from wide channel spacing
to narrow channel spacing
Easy maintenance -
QUANTAR's modularity also makes troubleshooting, maintenance, and
repair efficient and effective QUANTAR performs internal dlagnosbcs and
self-corrects m~nor discrepancies Its minimal maintenance and sen/ice
requirements result ~n a h~ghly rehable, easy to mmnta~n stabon
Effiment use of space
A QUANTAR requires much less space than a traditional sized repeater
and ~t weighs only 55 pounds The QUANTAR fits ~nto a standard 19-tach
rack and ~s only 8 75 inches high and 14 2 ~nches deep Th~s unit's
compact design allows up to e~ght stations to be mounted on a s~ngle 7-
foot open rack
TeNSr (Premlsys Channel Bank)
The Telecommumcabons Network Server (TeNSr) provides access to a
T1/E1 network w~th a variety of user ~nterfaces and enhanced serwces
that are not available on traditional network access devices It physically
resides at the customer premises provides the hnk between the user's
equipment and the network fac~htles The TeNSr ~s a powerful and flex~ble
commumcat~ons platform that can support, ~ntegrate, and expand multiple
apphcabons and services
Telecommumcat~ons systems can be dlwded ~nto two d~st~nct areas of
respons~blhty, the user s~de and the network side Typically, the network
side is owned by a common carrier hke AT&T, MCI or Sprint, a local
serwce provider hke Ameritech, Southwestern Bell, GTE, etc, or a private
microwave system The user side consists of all the equipment on the
users' premises that contribute to the system The TeNSr was developed
to answer the many d~verse needs at the user/network ~nterface w~th a
s~ngle, less capital intensive device
Before the advent of the TeNSr, a huge array of hardware was necessary
between the user equipment and the network Th~s requlrad the user to
~nvest ~n many devices, and ~newtably face the problems of hardware
obsolescence, without any investment protecbon Th~s also presented
space and connecbv~ty problems The TeNSr was developed to address
these problems
An examp/e of how the TeNSr might be used at the user/network
~nterface
Two (2) T-1 channel banks ara proposed to connect the CEB at the D~spatch
Center to the Central Controller at the tower s~te It ~s the respons~b~hty of the C~ty
of Denton, Texas to provide one (1) T-1 circuit between the two (2) channel
banks The following table hsts the mandatory Motorola Speclflcabons for the T-1
c~rcu~t )rowded
PARAMETER MEASUREMENT VALUE
Bit Error Rate - BER 1 x 10 '~
Stratum Level 2 or Better
Delay 5 m~lhseconds (mS)
Avadab~hty 99 999 %
Line Coding B8ZS (b~t 8 zero subst~tubon)
Signahng Clear Channel
Compression None
Framing ESF (extended super frame)
Dry or Wet Dry~ No voltage (-48 VDC or other) Present
Cut-oyer Plan:
]
A detailed cut-over plan will be created prior to the design ~mplementabon ~n a
joint effort and mutual agreement by Motorola and C~ty of Denton
CITY O; DENTON
City o~f Denton Statement of Work Revision 1.0 Dated
September 14, 2000
Motoro~la
01/16/01
CITY oF DENTON
TABLE OF CONTENTS
Statement of Work Clty of Denton
TABLE OF CONTENTS ................................................................................................. 1
1. ?UP. POSE OF STATEMENT OF WORK. ................................................................. 2
1 1 MOTOROLA SYSTEMRESPONSIBILITIES (~E~) 2
1 2 CITY OF DENTON SYSTEM P,.ESPONSIBILITIES (GENERAL) 3
1 3 SITE PREPARATION 4
l 3 I Grounding and Surge Suppresston 4
1 3 2 Electrical 5
1 $ $ Equtpment Space 5
1 3 4Envtronmental Conditions 5
1 $ 5 Earthquake Braczng Error! Bookmark not defined
1 3 6 &te Access 5
1 3 7 Towers Errorl Bookmark not defined.
1 4 SYSTEM IMPLEMENTATION 6
1 5 FACTORY STAGING 6
1 6 INSTALLATION AND OPTIMIZATION OF FIXED EQUIPMENT 6
i 61 Perform Installat~on ofMotorola SupphedEqutpment 6
1 6 2 Perform On-Stte Opttmtzatton and Test ofMotorola SupphedEqutpment 6
1 7 ACCEPTANCE TEST PROCEDURES 7
1 8 TRAINING 7
1 9 SYSTEMDOC~ATION * 7
1 9 !Destgn Documentatton 7
1 9 2 CCSlDocumentatton 8
! 9 $ System Manual - "As-Butlt" Documentation 8
1 ] 0 SYSTEM ACCEPTANCE 9
1 11 PROJECT SCHEDULE 11
1 12 CHANOE ORDER PROCEDURE 11
1 13 CHANOE ORDER REQUEST FORM 12
1 14 WORKBREAI<DOWN STRUCTUI~ 13
~MOTOFIOLA Confidential and Proprietary
CITY OF DENTON
'1. PURPOSE OF STATEMENT OF WORK
Thls Statement of Work (SOW) describes the work to be performed for the
installation, opttnuzatlon, and testing of the 800 MHz, single site, eight (8) channel
Trunked Radm System The system contaans eight (8) Quanta repeaters and one (1)
SMARTNET II MTC 3600 Trunked Central Controller to be located at McKenna Park
tower me Morever, the proposal includes five (5) Centracom Gold Series Elite
Consoles co-located with a Central Electromcs Bank (CEB) at the Police Department
One (1) Remote Gold Ehte Operator posmon is provided to be installed at the Power
Plant The Statement of Work delineates respons~[nht~es between Motorola and the
City of Denton as agreed to by contract
A Motorola ProJect Manager will lead the Motorola Systems Integration team The
primary function of the Project Manager is to successfully implement the project,
w~t[nn the allotted timeframe
Changes to ti'ns document shall be made through a Change Order as descnbed in
section 1 12 oft[ns SOW
MOTOROLA SYSTEM RESPONSIBILITIES (GENERAL)
Motorola w~ll be responsible for the performance of all equipment prowded by
Motorola under t[ns contract C~ty of Denton w~ll assume responslbdlty for the
performance of all other equipment necessa~ for completton oft[ns project not
proxaded by Motorola Motorola's respons~blhtles on ttus project are further defined m
the ProJect Schedule and in the Work Breakdown Structure (WBS) wbach is part of
t[ns SOW Motorola's general responsibilities include the following
Provide a Project Manager as a pnmary point of contact
Prowde a project implementation team to implement the City of Denton
system as defined in t[ns SOW and the System Descnptlon
Prepare and mmntain the rmnutes of all project meetings
_ Schedule the system upgrades and cutover in agreement w~th the City of
Denton so as to mimnuze the downtime of the system and the impact to the
C~ty of Denton
_ Provide and install Ice Bridge between Erdstmg Tower and Building at
McKenna Park
_ Prowde and Install Equalization Ground Bar on extenor of McKerma Park
Commumcations Shelter and Tower
Confidential and Proprietary
CITY O" DENTON
Provide and anstall sade arm mounts for Bogner Antennas at McKenna Park
Motorola to ground modaficataons to anterior of exastang McKenna l~ark
Conunumcatlons Shelter to meet current Standards and Guldehnes for
Communications Sites To include ,but not llnuted to, ground door frames, air
condmoner vents, cable trays and moddicatmns to ex~stmg interior halo
ground system to meet current Standards and Gmdelmes for Commumcatlons
Site
_ Coordinate the aCtlWtaes of all Motorola subcontractors under tins contract
_ Adrmmster safety work procedures for constructton and installation
1.2 C;TY OF DENTON SYSTEM RESPONSIBILITIES (GENERAL)
~Qty of Denton responsab~htaes on ti'ns project are further defined m the ProJect
iSchedule and in the Work Breakdown Structure (WBS) winch as part of tins SOW
iClty of Denton responsabahttes anclude
_ Prowde a desagnated project manager for system lmplementat~on
_ Host all project meetings
Supply primary commercaal power, wrong, and cable terrmnataon's wninn
three (3) feet of the equipment supped m tins proposal
Supply single point ground for the Pohce Department and Utdaty Daspateh at
1701C Spencer Rd to meet Type B s~tes standards to acheve a resastance to
earth of five (5) ohms or less
Supply all FCC, FAA, zomng, sate access, and other pernuts (mclud~ng, but
not hrmted to, easements, ampact studaes, planmng conumssaon approval,
variances) or any other agreements reqmred to gain use of sites
Post the KF license for radao sites prior to testing
Supply the site hnks O e telephone earcmts, leased Ti, etc) as reqmred to
accommodate the audio and data sagnals reqmred for the Motorola system
Motorola will prowde the appropriate hnk spemficatmn to the Caty of Denton
Prowde labor and materials to install one (1) Motorola supphed Site Surge
Protector McKenna commumcatlons shelter
Confidential and Proprietary .3
CITY OF DENTON
_ Provtde all travel accommodattons for City of Denton vistts to factory staging
'1.3 SITE PREPARATION
Motorola w~ll begin work at a site only after mutual agreement by the Ctty of Denton
and Motorola that the s~te ts deemed ready At a anmmum, Stte Ready reqmres a site
to have adequate room tn an erastmg building or shelter to accommodate the
equtpment to be installed, and electrical service and internal dtstnbution tn place In
addmon, network testing must have been satisfactorily completed
Sttes are reqmred to meet or exceed the requtrements as defined tn the Motorola
document Standards and Gutdelmes for Commumcatmns Sites Detatled Stte Ready
audtts wdl be performed by Motorola aiter contract executmn Motorola w~ll prowde
a detaded stte report ~dentif~nng any stte deficiencies All site upgrades not ~dentlfied
in tins document specifically as a Motorola deliverable are the respons~bihty of the
Qty of Denton
The Qty of Denton may elect to contract Motorola to perform necessary site upgrades,
perform the upgrades xtself, or utfllze the serwces of a tinrd party subcontractor Site
reqmrements must be met for Motorola to begin installation of system equipment
The Qty of Denton will be responsible for any project delay costs ffsttes do not meet
the stte ready eondmon within the tn-ne required by the project schedule
The following is a list of some, but not all, of the specific sxte ready requirements for
flus project
f.3.'/ Grounding and Surge Suppression
Reflulrement - City of Denton shall provide a single point system ground of (5)
ohms or less at the police department dispatch center, to be used on all fixed
eqmpment supplted under tins contract The ground system must tnclude an tnternal
stte tte-pomt w~tinn (3) feet of the Motorola supplied eqmpmant System transient
suppression for the telephone circuits, and AC power, protection is also required to
meet current Standards and Gutdelmes for Commumcattons Sites
System Imuact - Equipment installed at a site that does not meet the (5) ohms or less
grounding point or site transient suppression will be considered as NOT tn "normal
use" for warranty purposes Also, equipment at the site that is not part of tins project,
wbach has been installed wtth installation defic~enctes that may adversely impact the
lntegnty of the Motorola supphed equtpment, may also cause the equipment installed
m this project to be constricted NOT tn "normal use" for warranty purposes if not
recttfied wtthin 10 working days ai~er nntme
Confidential and Proprietary ~MOTO~tOLA
CITY OF DENTON
f.3.2 Electrical
Reamrement - An electrical serwce and electrical wrong that meets all a_ophcable
city, county, state, and National Electrical Codes (NEC) reqmrements is required
System Imnact -Ctty of Denton mil be financially responsible for any project delay
cost caused by ~ts fadure to prowde s~te power requirements w~tlun the throe reqmred
by the project schedule
'/.3.3 Equipment Space
Reqmrement - Sites must have suftictent floor and desk space for the Motorola
supphed eqmpment as ldentrfied m the approved equipment mstallatmn location
document
f.3.4 Environmental Conditions
Reqmrement - Sites must have adequate enxaronmental control for all dtspatch
operator console eqmpment Ttus includes heating, ventflatmn, coohng, and hunu&ty
reqmrements The s~te must be free of hazardous materials such as fuels, asbestos, otc
Contact Motorola to obtmn specific eqmpment specifications required for bmldmg
environmental control s~zmg and design
System Imnact - Eqmpment installed at a me that does not meet the environmental
control reqmrements w~ll be considered as NOT m "normal use" for warranty
purposes
f.3.5 Site Access
Reamrement - City of Denton shall prowde site access for scheduled s~te walks,
installatton, optmnzat~on, system troubleshooting and completion of ATP
Reqmrement - For the erdstmg McKenna tower, a structural engmeenng and
grounding analys~s report must be promded by the Qty of Denton before the proposed
antenna network ~s installed Erdstmg or original tower / s~te specifications or reports
wtth current loading and grounding detml are reqmred Tlus mformat~on should be
obtained by the mty from the current tower owner and ~s reqmred m order to assure
that the add~ttonal antennas and associated hardware loading does not exceed the
structural integrity of the tower
(~MOTOROL, A Confidential and Proprietary _ 5
CITY OF DENTON
'J.4 SYSTEM IMPLEMENTATION
Implementation of the project vall proceed according to the mutually agreed Project
Schedule and WBS The WBS and schedule define project the inter-dependencies of
the WBS and schedule tasks, as well as reflecting who is the responsible party for each
task A detailed WBS is part oftlus SOW Motorola's phased approach to
nnplementaUon includes factm7 stagmg, site development, infrastructure and
subscriber umt installation, optmuzation and programming, and testing of the
commumcaUons network
'1.5 FACTORY STAGING
Spec~ahzed tectwacal teams work with factory and field project managers, project
en~neers, and product group personnel to set up the system at CCSI All cables vath
required connectors vall be installed between the various system components to
provide an operational system vatlun the staging facility CCSI staffbuflds the system
fi.om approved dravangs, comeigunng equipment, as it vail be at its final destination
The intent of the staging effort Is to verify system functionality and expedite the
installation effort at the various final installation locations Dunng system staging, the
factory Acceptance Test Procedures (ATP) vail be performed Addmonal field ATPs
vall be performed after final installation and system optimization in the field
The factory Acceptance Test Procedures may be found m a later section of fins
document
'~.6 INSTALLATION AND OPTIMIZATION OF FIXED EQUIPMENT
f. 6. f Perform Installation of Motorola Supplmd Equipment
Motorola vail install the equipment as defined by the Equipment List and WBS
f. 6.2 Perform On-Site Optimization and Test of Motorola Supplied
Equipment
Motorola will verify correct operation of all Motorola supplied equipment as the
equipment is installed Once the equipment has been verified that it is correctly
installed, Motorola's System Technologist will optmuze the entire system Further,
Motorola will verify and reset as necessary, all audio and data levels between
Motorola supplied equipment and the inter-site transnusslon network demarcation
points
Confidential and Proprietary
CITY OF DENTON
1.7 ACCEPTANCE TEST PROCEDURES
The Acceptance Test Procedures section ofttus proposal details the procedures to
confirm that the system provided by Motorola IS complete and meets the acceptance
test criteria
Each segment will be tested independently using detailed check sheets to be provided
by Motorola, as appropriate, and approved by the City of Denton prior to
commencement of acceptance testing Ii'deficiencies are found dunng the testing, both
the deficiencies and resolutions to the deficiencies shall be agreed upon and
documented Where the defined deficiencies do not prevent productive operational use
of the system, the test will be deemed to have been completed Motorola will,
however, remmn responsible for the resolution of the remalmng deficiencies as agreed
to
Any system testing that the City of Denton wants performed that is not specified in the
ATP section of this proposal must be reviewed by Motorola for feaslblhty and
acceptability Any additional tests also represent a change in the project's scope
1.8 T,RA~N~N(3
A detailed training plan is included in this proposal
1.9 SYSTEM DOCUMENTATION
Motorola provides documentation of the system configurations, physical installation,
and system test,rig Documentation is created and updated dunng the project
'1.9.1 Oesign Documentation
Motorola will create or update the following documents during the design phase
_ Equipment List
_ System Description
_ Block and level diagrams for system and sites
_ Acceptance Test Procedures
_ Programming parameters
~ Drawings
(~MOTOROI..A Confidential and Proprietary - 7
CITY OF DENTON
'/.9.2 CCSI Documentation
M~torola will create or update the following documents of system staging at CCSI
Prograratmng Templates
Intereonnectlon drawings
Interconnectlon charts
],_ Manufacturer's standard operator manuals
Re-assembly instructions
Interconneetion cable description and inventory
~ _ Printout of equipment parameters
I. Inventory with serial numbers and installation reference
Software/firmware version numbers
_ Manufacturer's standard techmcal manuals
f.9.3 System Manual- "As-Built" Documentation
Motorola will supply "as-built" documentation for the system The documentation
coflsist of
_ System Drawings
D Plan and elevation views of the equipment installation at the radio site
13 Equipment mter-cabhng diagrams for each site
_ Demarcation w~rmg hsts
Progranmung and level setting data sheets
,_' Equipment by Site
13 Key access procedures
D Site inventory lists
D Remote s~gn-on procedures and passwords
Software versions and equipment wrong by equipment site
Confidential and Proprletary (~MOTOROLA
CITY 0 DENTON
_ Radto Licenses
_ F,eld Acceptance Test Plan test sheets and results
_ Standards and Guidelines for Commumcatlon Sites audtt
W~rranty mformatton, Senace Proxader
_ System and S~te drawings will be prowded m Autocad 2000
SYSTEM ACCEPTANCE
System Acceptance shall be controlled by section 8 of the CSA A cemficate of
System Acceptance follows '
~-anh task roqmmg Accept~c, Test procedures to be executed requires bo~h the C~ty
~fDenton ~d Motorola representa~ves to wttness ~d approve the test
(~MO' r'OJ=IOLA Confidential and Proprietary _ 9
CITY OF DENTON
Customer Name'
Project Name:
~,,O~m~,~v,,,,,e - agrees that all major provisions of the project provided by Motorola are complete and
ready for the use intended, except for any minor defects and/or punchhst items noted below
The items hsted below will be corrected by Motorola
Tt~m l~r~h~n ~nrn~l~t~ Tl~t~
~ No defacts or punchhst Is applicable
Tlus agreement documents to the start of warranty on , and authorizes
Motorola to bill for the remaunng value of the contract, and It mdmates Customer's Name agreement to
make the f'mal payment
Pnnt Full Name Pnnt Full Name
Title T~fle
Signature Signature
Date Date
Pnnt Full Name Pnnt Full Name
Title Title
Signature S,gnatur¢
Date Date
Confidential and Proprietary ~MO'rOI~OI.A
CITY O~ DENTON
'1.'11 pROJECT SCHEDULE
Motorola has included a project schedule as a part ofttus proposal Implementation of'
~he system wdl proceed m accordance w~th a project schedule that is jointly approved
by Motorola and the City of'Denton project team The project schedule w~ll be
~pdated periodically to ensure all parties are apprised of the latest project slams
The overall schedule wdl depend on the Contract Award date The projected contract
~late currently is set at October 31,2000
'1.12 ~CHANGE ORDER PROCEDURE
~Changes to the contract w~ll be controlled by section 3B of'the CSA The follov~ng
Change Order Request form must be used for all change order requests
(~MOTO~IOLA Confidential and Proprietary - '~ 1
CITY OF DENTON
CHANGE ORDER REQUEST FORM
Change Order Request No
Requester, 'l~tle
Phone No Department
Description of Request
Eqmpmcnt Reqmred
SOW Moddicat~on.
Tune Line ModLricaUon
Adchttonal Serwces Reqtured
Sust~catton
Budgetary Dollar Value
Bqmpment Serwces Total
Payment Terms
Other Terms
Unless amended above, all other terms and condmons of the Agreement shall remain In full force and
effect
Approved:
City of Denton Project Manager. Date
Motorola Project Manager Date
Motorola Engineer Date
Motorola Account Manager Date
Confiriontlal and Proprietary ~MOTOROLA
CITYO DENTON
WORK BREAKDOWN STRUCTURE
The follow'rog WBS sunmlarlzes the project actavitles by phase
Each WBS task contains the following mformatton
WBS number
Actton item to be performed
. Dehverable
_
Who ~s accountable for the action ~tem
_ Who has approval authority over that actmn ~tem
~MO I~O~IOLA Confidential and Propdetar7 _ 1 ~
Confld~entlal and Proprietary ~MOTO~IOLA
',J~ EXHIBIT B
ACCEPTANCE TEST PLAN
City of Denton, Texas
M Acceptance Test Plan
ACCEPTANCE TEST PLAN
The first phase of the acceptance will take place with the fixed end eqmpment at the Customer Center
for Systems Integration (CCSI) Tbs wdl include a detaded Functional Acceptance 'fest-P~an ~AT~P)
of all fanct~ons of the system fixed end as well as how each piece of the eqmpment works wlttun the
system The second phase of the acceptance will take place at the Oty of Denton following the
eqmpment installation No Coverage Acceptance Test will be performed
COMBINER AND MULTICOUPLER
Functional Acceptance for the new ten (10) channel Combmer and Multtcoupler/Tower Top Prenmp will take
place at the fixed end equipment at the Customer Center for Systems Integration (CCSI) Tbas mil include a
detailed Fuactaonal Acceptance Test Plan (FATP) of all functaons of the equipment The second phase of
acceptance wall take place at the City of Denton £ollowmg the equipment installation
CENTRACOi~[ CONSOLE
The System Acceptance Test Plan Is designed to provide the City of Denton with the maximum
confidence in their commumcatlons system integrity without causing undue burden and cost The
purpose oftl~s plan is to demonstrate to the City of Denton that the CentraCom Ehte system meets
the operational specifications
Typzcal Ehte Console Operating Screens
F~gure 1 Typical Resource Screen
File ehte_atp doc Page 1 of 1
City of Denton, Texas
M
Acceptance Test Plan
F~gure 2 Typical Expanded Resource
File ehte_atp doc Page 2 of 2
City of Denton, Texas
Acceptance Test Plan
Elite Console Button Definitions
Telephone m On-hook State
Instant Transnut - at Resource
Telephone ~n Off-hook State
Emergency Acknowledge
~ Phone to Radio for Patching
Close Condensed Resource
Radio to Phone for Patclung
Expand Condensed Resource
Transrmt Indacator
Hang-up Telephone Linc
i Transnut Busy
(another operator ~s transnu~ng)
Voice Selectave Call Call Receiving
Call Alert Alert Tones
MulmSelect Edit
Matn AcUve
MulU-Select Transnut
Standby / AltemaUve Acuve
Patch Edit
Volume Bar
Patch Transnnt
F~le el~t~_atp doc Page 3 of 3
, City of Denton, Texas
M Acceptance Test Plan
FUNCTIONALITY TESTS
LOGICAL CHANNEL CALL
i DESCKIPTION
A channel IS selected by placing the mouse cursor over the RESOURCE WINDOW choose area and depressing the Choose
mouse Key When selected, the background of the RESOURCB WINDOW for the channel vall become brighter Depressing
the General ~ansrmt button iniuates the channel call
2 SETUP
One Elite colasole operator posmon and two radios are reqmred to peri'om tins test
Channel #1
Radto A
Ra&o B
3 TEST
Step 1 Select the folder that houses the Resource Window by chchng the folder name once
Step 2 Select one of the Resource windows by moving the cursor over the Resource Window's name and chchng the
Choose button (leit mouse button) As the Resource Window Is selected, the background vatl become bnghter
Step 3 Select all of the other Resource Windows, one at a time
Step 4 Verify that as each Resource Window is selected, its background becomes brighter
Step 5 Verify that tho selecUon of a new Resource Wmdow vall de-select the last Resource Window
Step ? Depress the General Transmit button / ¥ootswitch to initiate the chanuel call
Step 8 Verify that subscnber umts momtoring the appropriate channel receive and can respond to the channel call
Umts on Site
Units Tested
PASS
FAIL
File elite_atp doc Page 4 of 4
City of Denton, Texas
M Acceptance Test Plan
EMERGENCY PRIORITY
1 DESCILIPTION
When an Emergency Alarm is lrutiateA form a radio unit, the Emergency call vail have lugher pnonty and override the
current rath0 user
I
2 SETU~
One Ehte oon~ole operator pos~t~on and two radio~ am ~luised to perform tins test
Ch~l #1
Radio A
Radio B
3 T~ST I
Step 1 Initiate a normal voice call at ~nn~l #1
I ,
Step 2 Observe that console can receive Radio B s audio
3 W~,le Radio B ~ll keying, lmtiate an Emergency Call in chatmel #1 from Radio A
Step
Step 4 Vent~, that the Raa,o A audio can be heard at the console ~nstead of Radio B's audio
Step 5 Ras~t the Emergency alarm by selecting the KNOCKDOWN BUTTON at the Ehte console
Umts on S~t~
Umts Tested'
PASS
FAlL
File ehte_atp doc Page 5 of 5
City of Denton, Texas
M Acceptance Test Plan
EMERGENCY ALARM DISPLAY
1 DESCRIPTION
When an Emergency Alarm as recolved at the ELrr~ console the following occurs
A continuons Emergency Alarm tone sounds in the select spesker for each Emergency Alarm
If the Emergency Alarm occurs on a channel located an an opened folder, the border of the Resource wndow will flash with
the color RED The Emergency subscnber ID will dasplay m the stack hne with the color red If the Emergency Mann
occurs at another folder of the ELITE chsplay, a red cross acon will flash m the folder tag
In addmon, the text "Emer Alarm" in normal color will appear m the General Status hne ut the Resource window Also
the Acttwty log will d~splay the text "Emerg Alsrm" or "Emerg Call" ~n red color
2 SETUP
One Elate console operator potation and one radio is reqturefl to per~onu th~s test
Channel #1
Radm A
3 TEST
Step 1 Opea a Channel RESOURCE WINDOW m a selected folder of any ELITE posmon
Step 2 Imtlate an Emergency m channel #1 from a Radio A programmed with Emergency function When the emergency
call is received at the console, the Emergency Alarm tone will sound and the Emergency status RESOURCE
Wi2qDOW of channel #1 surrounded by red border will flash
Step 3 The Activity log will display the text "Emerg Alarm"
Step 4 The Emergency window, upon pressing the Emergency button, has commands shown as follows
ACKNOWLEDGE BUTTON will turn offthe Emergency Alarm at all operator pomtmns
KNOCKDOWN BUTTON removes any red, carton of Emergency Alarms at all operator potations
CLOSE BUTTON removes flus window without affecting the status of the Emergency Alarm
Step 5 Reset the emergency from Radio A by pressing the emergency button until a long beep tone is heard
Umts on Sate
Umts Tested
PASS
FAIL
File elite_atp doc Page 6 of 6
M ' C,ty of Denton, Texas
Acceptance Test Plan
EMERGENCY CALL
AC OWL .DO / V, SET / TOn
1 DES~ON
W~n ~ E~n~ ~ ~s r~ce~v~ at ~ ~rl'~ co~ol~, ~e follo~g oc~
A ~n~uous Emergan~ ~ ~ so~ds m ~e sel~ spewer for each Emer~n~ ~
N ~e Emergan~ ~ occ~s on a ch~el l~ m ~ opened folder, ~e border of~e ~ ~ndow ~ll fl~h ~
· e ~lor ~D The Emergen~ subs~ber ~ ~ll &splay m ~e s~ck hnc ~ ~e color red N ~e Emarg~ ~
occ~ at ~o~er folder ~e EL~ &splay, a red cross icon ~ll flash in ~e folder ~g
~ ad&~on, ~e te~ "Emer ~" m ~ color ~I appe~ m the Gener~ S~s Line m ~e Reso~ce ~dow ~so
~ Ac~,log ~H &~lay ~e te~ "Emerg ~" or "E~rg C~I" m ~e color red
2 SETUP
On~ Eht¢ console operator posihon and two radios are reqmred to peffo~ ~s test
C~l tl
~o A
~o B
3 ~ST
S~p 1 ~an a C~el ~SO~CE ~OW m a selected folder ~ ~y ELI~ posmon
Step 2 ~ate an Emergen~ m ch~el ~1 ~om a subscriber ~dm A pro~ed
Emergen~ ~s r~ved at ~e console, ~ Emergen~ ~ tone ~H so~d ~d
~O~ ~OW of c~el ~1 ~o~d~ by r~ border ~11 fl~h
Step 3 Depress the Alert-1 button to send a tone to alert all radAo users there ~s an emergency call nurtured at tlns channel
Step 5 Tho Actwlty log will d~splay the text "Emerg Alarm"
Step 6 The Emergency window, upon pressing the Emergency button, has commands shown es follows
ACKNOWLEDGE BUTTON wall turn otfthe Emergency Alarm at all operator positions
KNOCKDOWN BUTTON removes any mdmatton of Emergancy Alarms at all operator positions
CLOSE BUTTON removes this window vnthout affecting the status of the Emergency Alarm
Test Conttnued on Next Page
File ehte_atp doc Page 7 of 7
M ~ City of Denton, Texas
Acceptance Test Plan
EMERGENCY CALL (Cont'd)
ACKNOWI~EDGE / RESET / ALERT TONE (Cont'd)
Step 7 Select "ACKNOWLEDGE BUTTON" to acknowledge the alarm
St~p $ Observe that the Emergency alarm tone is s,~ent at all conmles
Step9 To reset the Eraergency alarm, select the "KNOCKDOWN BUTION"
Step 10 Observe that the RESOURCE WINDOW goes back to normal
Step 11 Chck on "Close" buttonto e~ut emergencywmdow
Step 12 Reset the emergency from Radio A by pressing the emergency bu~ton tmtfl a long beep tone is heard
Um'~ o11 S1~
Umts Tested
Fde ehte._atp doc Page 8 of 8
I
City of Denton, Texas
M Acceptance Teat Plan
MULTIPLE EMERGENCY
1 DESCRIF'HON
There may be a chance of mulUple emergencies co-erasUng on the same channel, the console vall display the all the radio
umt IDs
2 SETUP
One Elite console operator posmon and two radios are reqmred to perform tlus test
Radio A
P~fio B
3 T~ST
Step 1 Imttate an Emergency Call on channel #1 from Radio A programmed w~th Emergency funcUon
Step 2 Verify that the emergency radio umt go~ rote Emergency and that the unit's nnc audio can be heard at the console
and other radios on the same channel
Step 3 Imt~ate another Emergency Call on channel #1 from Radio B
Step 40b~!~ the Radio Bumt ID at the console
Step 5 Observe that when both umts Uansnnt at the same Ume, the umts'audio may be nnxed together at the console and
other radios hstenmg on the same eh~nel
Step6 Reset all the Emergency alarm by selecting the "KNOCKDOWN BUTTON'" at the ELITE console
Umts on S~te
Umts Tested
PASS
FAIL
File ehte_atp doc Page 9 of 9
M ' City of Denton, Texas
Acceptance Test Plan
CALL ALERT
1 DESCRIPTION
Call Alert feature provides an indicat~on on the console posmon or radio that a call is requested with a specffic unit
2 SETUP
One Ehte console operator position and a radio subscriber (Radio A) are reqtured to perform fins test
Cl~mel #1
Radio A
3 TEST
Stepl Press the Call Alert button to dlsplay the outbound signaling Qu~ckList
Step 2 Enter the Umt Id of Radio A and press the Send button
Step 3 Observe that a flaslung green LED will appear in the top ldt comer of the button
Step 4 When the connectton has been estabhahed and the request is responded to by the Radio A, the green LED vail
e~n~nsh
Step 5 Observe that the status message "Acknowledged" ~s displayed m the stares hne of the resource window
Step 6 Radao A will dasplay a message "PAGE" and a beep tone will sound
Step 7 Key-up Radio A and talk to the console to releese the beep tone and the message
Umts on Site
Umts Tested
PA~$
Pile ehte_atp doc Page I0 ofl0
, t, ~.: -. ' '~ City of Denton, Texas
M ~ ~ ~ ~ AccentAncs
Test
Plan
File el~ ~ d~ , Pag= 11 ~11
M ~ City of Denton, Texas
Acceptence Test Plan
SINGLE FREQUENCY CONVENTIONAL OPERATION
1 DESCRIPTION
Each subscriber is programmed with sunplex channel for special opemUon purpose While m sunplex mode, a subscnber
can only commumcate with the other subscriber on the same simplex channel, the audio vail not pass to any console
dispatcher I
One Elite cqnsole opomtor position and two radios (Radios A and B) are reqtured to perform tins test
Suunlex Channel
Radio A
Radio B
Step 1 Switch Radio A and Radio B to the same pm-programmed simplex channel
2 Im~ate a call from Radio A
Step
Step 3 Observe that only Radio B can receive the Radio A's transuut audio
Step 4 Note that console cannot hear the audio from Radio A
Umtl/on Slt~ ~
Uml~ Testei
PASS
FAIL
File chte_atp doc Page 12 of 12
City of Denton, Texas
M Acceptance Test Plan
CO.SOlVE PRtORrrY
i DEsGR~TION
In Motorola, r~o ~sto~, ~ conso~ ope~tor ~s ~mate consol of au&o be~ ~R~ on ~e ~m ~e comole
~ au~on~ ~ ~e~do ~ auto of ~y ~or for w~ch ~e console ~ momtor ~so, a ~gher pnonW ~le
over ~ conv~saUon ~ a lower ~ng ~nsole, e g, ~o Pnm~ ~pe~sor ~ole c~ supercale c~l ~&mg by a
s~n~ ~pe~sor or non-~sor console
2
O~ Ehte c0~ole operator posmon ~d ono pn~ ~pc~sor con.lc op~ator post,on ~d ~o radios ~os A ~d B)
~e requ~ed~ p~o~ ~s ~st ,
C~el ~1
~&o A
3 ~ST
Step 1 Im~a~sc~onoof~ra&osonch~el~l
Step 2 Obse~ ~t r~e~ve au&o ~ be h~d at co~oles ~d o~er ra~os on ~el ~1
Step 3 ~le ~ subscriber ~s m process of ~ng ~e c~l, key ch~el ~1 by pr~smg co~ole ~SO~CE
Step 4 Obs~e ~t ~nsole au&o is now being ff~R~ on ch~el ~1 m place of ~e ~bscnber
Step 5 Im~ate a ca~ wi~ ~ lower pnon~-~ng ~o1~ in c~el ~1
Step 6 Obs~e ~t ~ auto c~ be h~d at a ~o-momto~g c~el ~1
St~p 7 ~le ~e operator console is m pro.ss of ~g ~e c~, key ~e Pnm~ supe~sor console
~OW
S~p 8 ObSe~ ~t ~e ~coiv~ auto ho~d on ~e subscnber ra&o b~ongs to ~o Pnm~ sup~sor co~ole, m pla~ of · e non-supe~sor ~nsole
Umts on S~te
Umts Tested
PASS
F~
ehte_atp doc Page 13 of 13
City of Denton, Texas
M Acceptance Test Plan
MULTI-SELECT
i DESCRIPTION
The Multi-Select feature allows more than one Channel to be selected simultaneously The console operator can talk and
hsten to all the selected Ch~nels However, the members of a Channel cannot talk or listen to members of other Channels
but only to the console dispatcher and nmmbers of their own Channel
2 SETUP
Setup tha E~iTt~ console operator for at least two Ehannels Setup four radius (Radios A, B, C and D) in the following way
Channel gl Channel//2
Radio A Radio C
Radio B Radio D
3 TEST
Step 1 Sel~t the Multi-select resource vnndow "MSel 1", w~ttun the Msel/Patch folder, wtth the mouse
Step 2 ChOking t.~ M. sel Edit button and select th~ desffed Channels by selecUng the Channel gl and Channel #2
P,E$OURCE WINDOWs with the mouse
Step 3 Observe that the Msel icon appears at every Multi-selected resource window
Step 4 Press Msel Transnnt button
Step 5 Verify that Radio A, Radio B, Radio C and Radio D can momtor and respond to the console
Step 6 Verify Radio A can only commumcate to Radio B, and not Radios C or D, wtule channel gl and channel #2 are
M~tt-selected on tho Console Verify Radio C can only commumcate to Radio D, and not Radios A or B, wlule
chatmel gl and channel #2 are Multi-selected on the Console
Step ? Ternunate the Msel callby chchng the mouse select button when placed on the Msel Resource windows
Umts on Site
Umts Tested
PASS
FAIL
File ehte_atp doc Page 14 of 14
City of Denton, Texas
M Acceptance Test Plan
RADIO CROSS PATCH
1 DESCRIPTION
Radio Cross patch allows a patch between Channels
2 SETUP
Setup th~ ELITE console operator for at least two Channels Set up two rachos (Pa&os A and B) m the follovnng way
Channel #1 Channel #2
Ra~ho A P, ad~o B
3 TEST
Stop 1 Solect the Patch button from the Msel/Patch folder
Step 2 Select Patch 1 from the folder
Step 3 Select, by chclcng the Select mouse button, m MSel/Patch folder, and then m the Channel #I, and then m the
Channel #2 RESOUP. CE WINDOWs
Step 4 Depress the Patch 1 Transmit key vnth the mouse and send audio va the rmcrophone
Step 5 Verify Radio A and Ra~ho B can momtor and respond to the console
Step 6 Verify that both radios can momtcr and respond to each other
Step 7 Terminate the patch by deselectmg the Patch 1 key with the mouse by chckang m the appropnate P. ESOUKCE
WINDOWs
Umts on S~te
Umts Tested__
PASS
File ehte_atp doc Page 15 of 15
M ~ City of Denton, Texas
Acceptance Teat Plan
WORKSTATION CONTROL CAPACITY
! DESCRIPTION
The purpos~ of this te~t is to demonstrate the CENTRACOM ELITE console operator positron (workstatmn) is capable of
handling no~ less than five log~cel radio channels
2 sErt P
Setup the CEJWI'P~4COMELITE console operater positron for at least six Channels Set up two radios (Radios A and B) m
the followng way
Channel #1 Channel #2
Radio A Radio B
NOTE
Due to possible lumtad channel availability dunng the test, the
remanung four channels should use s transrmsswn test set to generate
a tell~ for console receive
3 TEST
Step 1 Open the Bhte Dispatch apphcation
Step 2 Select "Folder" from the "Edit" menu to configure Folders
Step3 FroIn the "l~dit Folder Resources" dialog box screen, select at least six channels from the Resource List
Step 4 Select Right arrow to add the resources
Stop $ Select "OK" to continue
Step 6 Select "Close"
Step 7 Observe that the folder is now has all the charm, s assigned and working
Umts on Slt~ __
Umts Tested
PASS
FAIL
File elite_atp doc Page 16 of 16
Clty of Denton, Texas
M Acceptance Test Plan
CONSOLE FOREGROUND AND BACKGROUND SERVICES
PRIMARY & SECONDARY CHANNEL
1 DESCRIPTION
The Controllsr at the CENTIMCOM ELITE console operator posmon is able to select a serwce to become the foreground
sennce The other serwce will remmn as a background service until selected to appear as a foreground serwce by the
controller or by an Emergency call
2 SETUP
Setup the CEN'iI~COMELITE console operator poslt~on for at least two logical rathe channels (Ch#1 & Ch#2) m a folder,
and set up two rathos (Pathos A and B) m the follovang way
Chanunl #1 Channel #2
Rathe A Ra&o B
3 TEST
Step 1 Select the Channel #1 Resour~ window from the console
Step 2 Keyup Rathe A and talk on Channel #1
Step 3 Observe that Radio A's audio came out from the SELECT speaker of the console
Step 4 Keyup Radio B and talk on Channel//2
Step 5 Observe that Radio B's audio came out from the UNSELECT speaker of the console
Step 6 De-key both rathe and key up an Emergency call from Rathe B
Stop 7 Observe that the Emergency alarm sounds on the SELECT speaker
Step 8 Select the Channel #2 Resource w~ndow
Step ? Keyup Rathe B and talk on Channel #2
Stepl0 Observe the autho of Rathe B now comes out from the SELECT speaker
Umts on Site
Umts Tested
PASS
File eht~_atp doc Page 17 of 17
City of Denton, Texas
M Acceptance Test Plan
CONSOLE VOLUME
1 DESCRIPTION
The volume of a Resource w~ndow, on a CENTP~ACOMELITE console operator poslt~on, can be adjusted to seven levels
(0 = n~n, 7 = max) When a Resourc~ window Is selected, the volume mil automaucally adjust to the maximum level (7)
When the resource Is de-selected, the volume vail revert to the original or pre-adjnsted level
2 SETUP
Setup a CENTRACOMELITE console operator posmon for at least two logical radio channels m a folder and set up two
radios (Radms A and B) m tl~ follovnng way
Channel/il Channel//2
Radio A Radio B
3 TBST
Step 1 Select the Channel #1 l~source vnndow from the oonsole
Step 2 Keyup Radio A and talk on Channel #1
Step 3 Observe that Radio A's au/ho came out from the SELECT speaker of the console m full volume (level ?)
Step 4 AdJuSt the Channel # 1 volume to nunimum level by means of the mouse (level 0)
Step ~ Observe that the aucho is muted from the SELECT speaker
Step 6 De-key Radio A and keyup Radio B and talk on Channel #2
Step 7 Observe that Radio B's aucho came out from the UNSELECT speaker of the console
Step 8 Adjust the volume of Channel #2 using mouse cursor
Step 9 Observe that the volume can be adjusted m full range 0 e level 0 to level 7)
Step 10 DeWey Radio B
Step 11 Select Channel#2 fromtheResourcew~ndow
Step 12 Observe that Channel #1 reverts to the adjuSted volume level (level 0) out of the UNSELECT speaker of the
console
Umts on S~tc
Umts Tested
PASS
File ehte_atp doc Page 18 of 18
M ' City of Denton, Texas
Acceptance Teat Plan
CONSOLE TIME CLOCK
1 DES(~E~HON
On a CENTPMCOM ELITE console operator postUon, there Is a time clock always ,astble at the upper nght hand comer of
the screen The clock can only be adjusted from the console operator pesmon that is pre-assigned as a primary supenasor
All other consoles are then synchromzed to the super~sovj clock
2 SETUP
Setup a CENTRACOMELITE console operator positron programmed w~th P~Y supemsor pnwlege
3 TEST
Step 1 From tho PRIMARY superwsor console, move the mouse cursor to the Windows NT system clock at the lower
nght hand corner of the screen
Step2 Do}thio chck the ldt monse button to obtain the system clock setting vandow
Step 3 Adjust the date and time to the des~ed value, select OK when fimshed setting
Step 4 Observe that the clocks at all other console pos~Uons are all synchromzed vath the supenusory clock
Umts on Site
Umts Tested
PASS
FAIL
File ehte_atp doc Page 19 of 19
~ C,ty of Denton, Texas
M
, Acceptance Teet Plan
CONSOEE INTERCOM
1 D]~SOkIPTION
The Console Intercom feature provides consoles installed at locations physically separated from each other vath a means of
,ntemal communication The feature ~s available m two mod~s of operation, as follows
I All Operator Intercom Mode, and
I Select, ye Operator Intercom Mode
2 SETU~
Setup at least two CENTRACOM ELITE console operator potations The following test vail demonstrate the Select~ve
Operator Intercom Mode of operation
3 TEST,
Step 1 Select the intercom call menu Item from the menu bar Tlus vail cause the intercom chalog box appear
Step 2 Salect "Op' m the box labeled type
Step 3 In the list item labeled ID, select the operator's posltwn vath which you vash to make an intercom call
Step4 Pressing the Send button seads a request for an ~ntercom call to the selected operator's poslt~on
Step 5 Ob~en, e that the called operator ~ecmves an Intercom call tone every $ seconds and that a flasbang cone-shape
intercom mihcator ~s thsplayed on the status bar
Step6 Depress the Transnut button m the Intercom Call d,alog box to estabhsh the intercom call
Step ? Repeat step i to 6 for all individual operator poslt~ons
Umts on Site
Umts Tested
PASS
FAIL
Fde ehte_Itp doc Page 20 of 20
City of Denton, Texas
M Acceptance Test Plan,
CONSOLE MANAGER - Channel Alias Assignment
1 DESCRIPTION
When using an Ehte console, asmgnmg an Alia~ to logical channels uses CDM (Console Database Manager)
2 SETUP
One CDM/ADM computer wth the Ehte Adman apphcataon and an Ehte console position
3 TEST
Step 1 Launch the CDM apphcaUon
To ADD an Al,as
Step 2 Create a conliguratton file
Step 3 Choose "Add Resource" from the "Edit" pull-down menu
Step 4 From the Add Resource menu, select "Conventional Radio Resources"
Step 5 Untler "Conventtonal Radio Resources" select"Stat-Alert TnRn"
Step 6 From the Add/Edit radio resource window, enter the alias name m the field "Label" up to 14 Characters
Step 7 Enter the rest of the required informaUon and chck ok to get hack to CDM mare screen
Step 8 Save and Export the configuration ~e
To Edit an Alms
Step 9 Open a configuration file
Step 10 Choose the resource you want to edit in the CDM ramn screen
Step 11 From the Add/Edit radio resource window, edit the alms name m the field "Label" up to 14 Characters
Step 12 Save and Export the configurat~an file
Step 13 Launch the Bhte Adimn application
Step 14 Obgerve that the abas ~s changed according to the CDM configuraUon
Uuits on S~to
Umts Tested
PASS
FAIL
File ehte_atp doc Page 21 of 21
City of Denton, Texas
M Acceptance Teat Plan
CONSOLE MANAGER - Channel Assignment (Elite Admin)
i DESCR~TION
When using an Ehte console, assign channels to folders using the Ehte Adnun apphcaUon
2 SETUP
One CDM/ADM computer w~th the Elite .4am~a appheataon and an Ehte console posmon
3 TEST
Step 1 Launch the Bhte Admm apphcat~on
Step 2 Open a configttraL~on
Step 3 Select "Folder" from the "Eiht" menu to configure Folders
Step 4 From the "Echt Folder P.~soure~" chalog box screen, select a channel from the Resource hst and add it to the
corresponchng folder
Step 5 Click "Close" to erat Edit Folder Resources screen
Step 6 When fimshed configunng the folder, save the configuration
Step 7 Reload the l~hte Dispatch apphcatmn
Umts on Site
Umts Tested
PASS
FAIL
File ehte_atp doc Page 22 cf 22
M ' City of Denton, Texes
Acceptance Test Plan
CONSOLE MANAGER - Channel Assignment (Elite D~spatch)
I DESCRIPTION
When using au Elite console to assign channels to folders, using the Ehte Dispatch apphcauon prowdes only a tempora-~y
assignment
2 SETUP
An Ehte dispatch console posllion
3 TEST
Step 1 Launch the Ehto D~at~h apphcation
Step 2 Select "Folder" from thc "]~dit" menu to configure Folders
Step 3 Froln the "Edit ~'older P, esources" dialog box screen, select the channel from the P, esource L~st that you want to
edit and add it to the corresponding folder
NOTE
If you want to add a resource, select it from the list on the left If you
want to delete a resource, select it from the hst on the right
Step 4 Select Right arrow to add a resource
Step $ Select "OK" to continue
Step 6 Add or Delete any other resources, ff des]red
Step 7 Select Close
Step g Observe that the folder is now changed according to your Folder Resources configuration
Umts on Site __
Umtz Tested
PASS
FAIL
File ehte_atp doc Page 23 of 23
City of Denton, Texas
M Acceptance Test Plan
CONSOLE MANAGER - Configuration and Database Backup
I DESCRIPTION
Users can roake a backup of the configuration and database to a diskette whenever the superasor makes any changes to the
configuration and/or database
2 SETUP
One CDM/ADM computer
3 TEST
3 1 Backup Serwr Database
Step 1 Launch the CDM application from th~ CDM/ADM server
Step 2 Select "Edit Mode" and clack the "OK" button
Stop 3 From the CDM mmn screen, select "Backup" from the "File" pull down menu
Step 4 The computer vall prompt the user that unsaved changes m the workang database vail not be backed up
Stop 5 Chck "Yes" to conunus
Step 6 CDM will pop up a directory vandow for the us~r to select which directory on wlnch to store the backup database
Step 7 After selecting the directory, type in the filename of the backup database file and click the "save" button to save it
3 2 Restore Server Database
Step ! Lauach the CDM application from the CDM,/ADM server
S~;ep 2 Select "Edit Mode" and click the "OK" button
Step 3 Froro the CDM main screen, select "Restore" from the "File' pull down menu
Step 4 The computor vail prompt tl~ user that the process of restonng a Backup Database to the worhng database vail
cause the current working database to be lost
Step 5 Chck "Yes" to continue
Step 6 CDM will pop up a directory vandow for the user to select the backup directory and database file from which the
restoration process will begin
Step ? After selecUng the directory and the database file, click the "Open" button to retneve the backup database
3 3 Backup Elate Configuratton File
Step 1 After fnuslung making changes to the configuration/database, double-chck the "My Computor" icon on the
Wrodows lit workspace screen
Step 2 Go to the path C kProgram Files\CENTRACOMGOLD\bm, which Is the location of the database and the
configuraUon files
Step 3 Copy all files inside the directory CAProgram Filas\C~,NTRACOi~lGOLD\bln\config to a floppy diskette Tlus
directory contains all of the Elite consoles configuraUon files
File elate_atp doc Page 24 of 24
City of Denton, Texas
Acceptance Test Plan
ACCEPTANCE TEST PLAN APPROVAL (CentraCom)
The signatures below lndtcate that Motorola has successfully completed the Acceptance Tests as
described herein and that the Pubhc Safety Department representative, affirms that the CEN7~COM
Ehte system is fully operational and accepted
Motorola ?rojeotManager Date
City of Denton Representative Date
F~le ellte_a ~ doe Page 25 of 25
M City of Denton, Texas
Acceptance Teat Plan
*:' SMARTNET CENTRAL CONTROLLER
CONTINUOUS ASSIGNMENT UPDATING
When a talkgroup is assigned a voice channel, the controller continues to transrmt the channel assignment for as long as the
talkgroup is using the channel Radios conung rotc use on the system are automatically sent to conversaUons m progress
involving tlletr selected talkgroups
Provide Continuous Assignment Updating
Turn off one radio in talkgroup A (TG A)
Im~ate a talkgroup call using another radio in TG A
Wlule the talkgroup call is m progress, turn on the radio that was prevmusly shut off
Radio is brought back into serwce and joins the talkgroup call already m progress
RECENT USER PRIORITY
Recent User Pnonty assures that dunng system busy penods, users needing to re-lmtiate a previous conversation are placed
ahead of talkgroups in a queue at the same pnorlty level This helps to preserve conunumcaUous conUntuty, by nunmuzmg
wa~t Umes between questions and answers on very busy systems
Provide Recent User Pnonty
Verify radios and channeYtalkgroup are set to the same priority level
Disable all channels except for one control channel and one voice chmmel
Depress and hold the push-to-talk (PTT) switch on radio 1 m talkgroup A (TG A)
TG A is assigned the last available voice channel
Momentarily depress the PTr sw~tch on a radio 2 m TG B
Radio 2 receives a busy tone
Momentarily depress the PTT rmtch on a radm 3 in TG C
Radm 3 receives a busy tone
Release the PTr sw~tch on the TG A radio 1
As soon as radio 2 in TG B receives its callback tone, depress and hold its PTT svatch
Within 2 seconds of TG B radio 2 callback, rekey the TG A radio
Radio 1 in TG A receives a busy tone
File elite_atp doc Page 26 of 26
M ~ City of Denton, Texas
Acceptance Test Plan
Release the PTT switeh on the TG A radio 1
Radio 1 Is placed in busy queue with recent user priority status
Release the PTT switch on the TG B radio 2
TG A Indio receives callback tone before the radio in TG C
RECEIVER INTERFERENCE SHUTDOWN
Receiver interference occurs when an unauthorized stb,~l is received by a repeater This can be caused by an uncovenng
signal from a non-system related source In order to prevent a disrupUon of communications, the central controller will
remove the affected channel from the tranked system selection or asstgnment process when it detects an undes,red carrier
for longer than the specified time-out period Once the mterfenng carrier disappears, the chalmel is returned to service
within approximately $ minutes
Pro,ado Receiver Interference Shutdown
Using a serwce inointor, transnnt a 1 kHz tone at the receive frequency of any repeater station
A/k;r the programmable threshold has been exceeded tha Central controller removes the channel from the selecUon or
assignment process
Remove the lnterfenng signal
Channel is returned to service within five nnnutes
TRANSMITTER POWER FAILURE SHUTDOWN
The central controller can detect a loss or decrease in transnntter output power If the output of one of the repeaters drops
below a threshold level (half rated power), the central controller wE not asstgn that channel The central controller can also
disable a channel which Is deteeted to have an excess of reverse power
Provide Transmitter Power Fa~hire Shutdown
Remove the transmitter (TX) cable from any channel which is in the current
chan~el rotaUon for the trunked system
Key up a repeater by initiating a talkgroup call on the channel
Controller recognizes the excessive VSWR of the station and disables that channel
Reeonn~ct the TX cable to the station under test
Repeater is tested by the controller and restored to senace m approximately five minutes
FI~ ellte_atpdoc Page27of27
City of Denton, Texas
M Acceptance Test Plan
BACKUP CONTROL CHANNELS
Any one of the first four channels on a tmnked radio system is ehgible for assignment as a control channel In tl~ event that
the assigned control channel fails, the central controller automatically selects one of the other ehg~ble channels as th~ active
control channel
Prowde Backup Control Channels
Force channel one to be the aurent control channel
Disable channel one from the front panel of the central controller
Central controller indicates channel two is the current control channel
Disable channel two from the front panel/tithe central controller
Channel three becomes the current control channel
Disable channel thr~ from the front panel of the central controller
Channel four becomes the current control channel
BASE STATION IDENTWICATION
The system c~all sign is automatically transrmtted wa International Morse Code once every 30 nunutes m comphance w~th
FCC regulations Ttus message is sent m Morse Code at 17 words per nunute using 900 Hz tone modulation
Prowde Base Statton Ident~icatlon
Set up a senace momtor to momtor the lowest avadable trananut frequency in the system
W~tlun 30 minutes, a sones of 900 Hz tones are heard
File ehte_atp doc Page 28 of 28
City of Denton, Texas
M Acceptance Test Plan
ACCEPTANCE TEST PLAN APPROVALS (CENTRAL CONTROLLER)
The s~gnatures below mchcate that Motorola has successfully completed the Acceptance Tests for the
Central Controller as described herein and that the City of Denton representative affirms that the
SMARTIVET Central Controller ~s fully operattonal and accepted
Mot6rola ProJect Manager Date
City of Denton Representattve Date
**.o Cut- ~ver Plan
The trans~tton to the new s~mulcast vome system wall consist of de-energizing the erasUng system wtule
energizing the new system Tins wall occur after all new system components have been completely
installed at all stte locations The detailed cut-over plan will be created an a jmnt effort and mutual
agreement by Motorola and the C~ty of Denton
File elate_atp ~c Page 29 of 29
CITY OF DENTON, TEXAS
RADIO UPGRADE AND RELOCATION
EQUIY~NT LIST AND PRICING
September 19, 2000
TRUNKED INFRASTRUCTURE EQUIPMENT
(1) MTC-3600 Stand Alone Single Site Controller with
Console Interface, redundant controller interface,
MTX 3600 Site Spares, Operations/Service Manual,
Console Interface Spares and redundant power supply
(8) C9~ED Quantar Trunlcng Operation Repeater Stations,
800 MM Band, Console Priority Interface, 50' ii repeater cable,
rack mount hardware and power cords
(1) Wave Guide 10 Channel, 150 w Comblnar
(1) 12 ~Port Standard Quad Tower Top Multlcoupler
(3) DSPKEM8 Universal Enclosure Channel Banks, (1) each at
the Mc, Kenna Tower Site, Utility Dispatch Center and PoMe Dispatch Center
McKenna Tower Site IVhscellaneous transrmsslon hnes, connectors,
Cable hanger kits, etc
CONSOLE EOUIPMENT
(6) Position Gold Elite with I-IP Vectra Pentmm H
with Gold Series Window NT Chent, (1) HP Vectra Pentlum H
with Gold Series Window Server, (6) VlewSomc 17 inch short
momtors and all associated accessories and cables
C~ty o ~Denton
Equip: nent List and Pncing
Page - [ , September 1.c
As del ined m the Tra~mng Tratmng requirements based upon;
CUStO~ ler's requirements
As ou~ ~ed m Statement of Work
S~to Proparatlon
Facto tang
~vento~
Instdlatton
Doeumenta~on
System Project Management
City ot Denton
Equlpr0ent List and Pnclng
Page 3~-~ September 19, 2000
S~: 5ENS SY~M ~NAGEMENT
S~te Lens System M~agement System
Includ~ Bas~c Stat~sttcs
~&o Control Manager So,ware
Dyn~e Ro~oupmg So,ware
Selec~ve ~b~t So~e
Database Snapshot
~ ~m-tower,
MCS2000 Control Statton ~d
associated accessories, TX hne and ~te~a
Project Total $837,231.00
' ~ EXHIBIT C
ENHANCED SERVICE SUPPORT PLAN
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
MOTOROI.,A ENHANCED SYSTEM SUPPORT PI-AN
INTRODUCTION
Motorola places groat emphasis on ensunng that its commun~cabons systems meet high
standards for design, manufacture, and performance When commun~cabons system failures do
occur, Motorola provides support to its customers through a network of service providers
~ncludlng the System Support Center (~SSC"), Motorola Authonzed Serwce Stations ("MSS"),
Dealer/Servicer/Preferred Subcontractors ("Subcontractors"), and Company Owned Service
Centers ("COSC") for repair service The Motorola Enhanced System Support Plan ("ESS")
describes how rapa~r services will be provided during the warranty period specified in your
Communications System Agreement wdh Motorola Ali services described ~n the ESS will be
provided in accordance with the terms of Motorola's Service Agreement and w~II cover only the
Equipment and Software specified on the Service Agreement Order Form
Enhanced System Support will only be provided for those communications systems which have
been staged at Motorola's Customers Center for System Integration ("CCSI'~ located in
Schaumburg, Illinois and sold through the Commercial Government and Industrial Solutions
Sector (CGISS) Enhanced System Support fees for the warranty period specified In the
Commumcabons System Agreement w~th Motorola are included in the price of the
communications system Addltlonal periods of such support may be purchased at Motorola's
then current rates Unless explicitly noted otherwise, the Motorola Enhanced System Support
Plan does not cover any non-Motorola software, non-CGISS software, Radio Service Software or
Data product software or those hardware items not specifically staged at CCSI that may be
included with the communications system
Th~s Statement of Work provides a general descnphon of how Motorola and the Customer w~il
proceed to perform the services presented Prior to system Acceptance, a Customer Support
Plan will be prepared jointly by Motorola and the Customer The Customer Support Plan details
the~specific steps w~thin the support process, and any Customer specific ~nformabon
The Motorola Enhanced System Support Plan ~s compnsed of the follow~ng services which will
be described in greater detail elsewhere m this document
Infrestructure Eoulement Services
[3 On-Site Infrastructure Repair Service
Preventative Ma~ntenance-SSC Scheduled
Call Management
Infrastructure Board Advanced Replacement
[3 Technical Support
D SiteSentry Remote Monitoring/Remote D~agnoshcs (Smartnet Systems)
D FullV~sion Remote Momtoring/Remote D~agnosbcs (SmartZone/OmniLink Systems)
Subscriber Eouloment Reealr Service
D Subscriber Repair Coverage
Contract No 99- /xyz Page 1 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
So tware Services
~ , ~' ~ D Software Subscription Services
= II INI ~PJ~STRUCTURE EQUIPMENT SERVICES
,'~ On~.Slt
· Infrastructure Repmr ServEce
Descrlotion
Dispatch of technicians to Customer s~te(s) ~n response to Customer requests for
ServiCe
Motorola Resoonslb~libes
D Repmr defective Equipment whmh does not conform to Motorola's specifications
E] Repmr defective Equipment whmh as a result of normal wear and usage and
gradual deterioration of components or drifting of levels Set appropriate level
!'~i" settings and perform minor system adjustments
D On-site repmr service will be provided during regular business hours which are
defined as Monday - Friday 8 00 AM to 4 30 PM local business time, excluding
~', holidays Emergency after hours service will be provided only for Seventy 1
issues Severity One (1) is defined as a complete loss of communication to a
site
Customer Resoonslbilitms
'~ D Provide full and free access to the Equipment
' D Furnish shelter, heat, light and power at no charge
~ D Control temperature, humidity, and other enwronmental conditions In
accordance w~th the hardware manufacturer's speciflcatmns
D Cooperate fully with Motorola and provide all Information pertaining to the
hardware and software elements of any system w~th which the Equipment Is
Interfacing
D Customer Is responsible for any site defects Including, but not limited to, building
shelters, heaters, air conditioners, fans, alarm sensors (smoke detectors, hi-lo
temp, entry, AC failure, etc )
D All equipment sites must meet or exceed Motorola's grounding standards found
in the R-56 Motorola Site Grounding Manual Costs associated wtth meeting this
reqmrement are the responslbihty of the Customer
[3 Customer Is responsible for all costs associated with any unusual method of
conveyance required to gmn access to a service location and/or any fees by a
site owner to provide an escort
[3 Provide information required to complete the Customer Support Plan
Contract N~3 99- /xyz Page 2 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
P revent ative Maintenance-System Support Center Scheduled
Descriotion
Annual Preventative Maintenance ("PM") check, on the Eqmpment/System
Motorola Resoonsibilities
D Schedule PM visits through the System Support Center's Call Center, on an
automahc pro-determined schedule
D Inspect Equipment for compliance w~th Motorola speclficahons
[3 Retmn PM records on file for quahty control purposes
Customer Resoonslbilitles
Provide Motorola w~th the preferred schedule to perform Preventative Maintenance
checks
Call Management
Descdot~on
Motorola's Call Center Is staffed w~th trained Customer Support Representatives that
provide a central point of contact for all service requests (1-800-448-3245) The Call
Center wdl roce~ve all calls and dispatch or coordinate appropriate technical support
All requests ars tracked and monitored from beginning to end through an electronic
Customer Service Request (CSR) number
Motorola Responsibilities
Receive Customer requests for service on a seven day per week/twenty-four
hour per day (7x24) basis
D Prompt for information necessary to understand the situation, open a Customer
Service Request (CSR) and determine the next steps to take
DDispatch qualified technical resource and assign the CSR as mqulrod
Notify Customer of techmcmns arnval at Customer's site (s~te amval)
D Verify with Customer that repmr ~s complete and system is fully operabonal If
vedflcahon by Customer cannot be completed within 20 minutes, the CSR will
be closed, and the technic~an will be released
D Ensure the required personnel have access to Customer information as needed
D Not~fythe Customer when work is completed
D Retain records of Customer's Equipment, ~nciud~ng performance history and s~te
access requlroments
n Provide period performance reports as defined in the Customer Support Plan
Contract Nd 99- /xyz Page 3 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
D The Customer Support Representatives will momtor the progress of a CSR and
will escalate issues to Motorola Management as described ~n the Customer's
customized Customer Support Plan
Customer Responsibilities
D Provide Motorola assigned System ID number when placing a request
for service
[3 Provide Information required to complete the Customer Support Plan
structure Board Advanced Replacement
Descd~fion
Replacement of defective Equipment with new or repaired eqmpment
Motorola Resoonsib~hties
[3 Provide access to an inventory of equipment that can be shipped to Customer's
site upon requeat, eub a to eva,ab,,ty
D Ship Equipment via overnight carrier, unless otherwise specified Motorola will
cover shipping and handling during the normal operating hours of 7 O0 AM to
7 O0 PM CST Shipments outside standard bus~ness hours or NFO (next flight
out) are subJect to an additional charge
D Venfy and configure all equipment before shipping
[3 Maintain past and current versions of firmware to ensure the equipment sent to
the Customer is programmed correctly Motorola reserves the right to upgrade at
no additional charge to Customer
Defective Equipment may be repaired at the System Support Center (SSC) and
returned to SSC inventory for future use
Customer Resoonslbllltles
D Requests to ship equipment outside of the SSC's regular business hours of
Monday - Friday, 7 00 AM - 7 00 PM CST, excluding hohdays, are subject to
additional charges
Request must include model description, model number, serial number, type of
system, and firmware versmn
[3 Prowde Motorola with a Purchase Order Number when ordering equipment (The
Customer will not be charged for the use of the service and no invoices will be
processed against the Purchase Order unless equipment Is not returned within
the time frames stated in the Terms and Conditions )
D Malfunctioning Equipment must be sent to the SSC within five working days of
receipt of the exchange equipment Addlbonal charges may be incurred by the
Customer beyond that period
Contract N 99- /xyz Page 4 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
D The malfunctioning Equipment returned to Motorola must include all
documentation originally sent by the SSC for the return, In order to ensure
proper tracking of the return
[3 The Customer Is responsible for return shipment and Insurance cha~ges
TeChnical Support
Descdotion
Motorola will provide Customer technical staff with centrahzed telephone support for
Issues that require a high level of Radio Frequency (RF) expertise or troubleshooting
on infrastructure equipment, on a seven day per week/twenty-four hour per day
(7x24) basis
rvlotor0ia's Resoonsibdities
D Maintain a database with the Customer's admm~strabve and system Information,
history of service and repairs, and current status of equipment
D Escalate support Issues to other Motorola engineering and product groups, If
necessary
D Maintain Its help desk lines on a 7x24 bas~s
[3 Maintain and have access to laboratory equipment for system s~mulations as
needed
D Work with the technicians in the field untd a solution to the problem has been
found
Coordinate technical resolutions w~th agreed upon third party vendor(s) as
needed
Customer Resoonsibihtles
D Supply system ~nformation, type of equipment, model and serial numbers
D Supply on-site presence when needed
D Approve any workto be performed
D Allow Motorola remote connecflwty to eqmpment to facihtate dmgnost~cs
SIteSentry Remote Momtonng/Remote Dmgnoshcs (Smartnet Systems)
Descrlptiorl
Remote monitoring of critical communlcatmn Eqmpment on a seven day per week/
twenty-four hour per day (7x24) bas~s for s~ngle s~te commumcatmns systems
equipped with SlteSentry
SiteSentry Is a Motorola product that ublizes Motorola's MOSCAD technology When
your single s~te communicatmns system Is equipped w~th SiteSentry, Motorola will
monitor critical components of the communication system on a 7x24 basis
Contract No 99- /xyz Page 5 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
Add~bonal alarming of environment, third party devices, and s~te conditions can be
provided at an additional charge
Motorola Resoonslbditles
[3 Verify alarms, reporting, and connecbons at begmmng of contract, and
periodically thereafter
D Create a Customer Servtce Request (CSR) and d~spatch Field Techmclan when
needed
0 Disable and enable alarm system for local technicians who go to the site when
intervention is needed
D Verify repair of alarm
D Provide toll free number which permits alarm reporting to the System
Support Center
O Provide 7x24 monltorlng
Customer Resoons~bihtms
D Allow Motorola's remote access to system without notification to Customer
D Allow local site technicians access to Equipment in the event that remote
restoration Is not possible
D Provide use of on site PSTN hne for connecbon to S~teSentry unit
FullVislon Remote Monitoring/Remote Diagnostics (SmartZone/OmniLInk Systems)
Desoriotlon
Remote monitonng of cnbcal commumcation Equipment on a seven day per week/
twenty-four hour per day (7x24) basis for SmartZone/OmniLInk communications
systems equipped with FullV~smn
FullVislon is a Motorola product that utdizes SNMP protocol When your
SmartZone/OmniLink commumcations system is equipped with FullVision, Motorola
will monltor cnbcal components of the communication system on a 7x24 basis
Additional alarming of environment, third party devices, and s~te conditions, can be
prowded at an additional charge
Motorola Resoonslbilitles
D Verify alarms, reporting, and connections at beginmng of contract, and
periodically thereafter
D Create a Customer Service Request (CSR) and d~spatch Field Techmcmn when
needed
r~ D~sable and enable alarm system for local techmcians who go to the site when
Interventmn is needed
g Verify repair of alarm
Contract Nb 99- /xyz Page 6 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
D Maintain connectivity to system wa a 56K dedicated frame relay hnk
O Provide 7x24 monitoring
Customer Resoonsibihtles
D Allow Motorola's remote access to system without notification to Customer
D Allow local site technicians access to Equipment in the event that remote
restoration is not possible
HO ~/TO OBTAIN SERVICE
To 3btaln service of the Infrastructure system during the Enhanced System Support Plan period,
the Customer must call the Motorola System Support Center at t-800-448-3245 and Identify
thetnselves by using their assrgned System ID number, and providing the name of the caller and
Customer
Sh~,uld a request for service not be covered by the Motorola Enhanced System Support Plan,
Mo orola will contact the Customer and provide an estimate for the requested service The
Service Center will awmt authorization and a purchase order number from the Customer to
proceed with the repair If an emergency response, not covered by the Motorola Enhanced
Sy,, rem Support Plan, is required, Motorola w~ll perform repairs which are necessary to minimize
do~ ,ntlme of the equipment, and will contact the Customer during the next business day to obtain
a p~rchase order number for the Repair
SUBSCRIBER EQUIPMENT REPAIR SERVICE
8u scriber Reparr Coverage
Descriotion
Motorola will provide repair services to the subscriber equipment listed on your
Motorola Service Agreement Order Form
Motorola Resconslbllitles
Repmr defective mobile and/or portable radios which do not conform to
Motorola's speciflcatmns as a result of normal wear and usage and gradual
deterioration of components
D Advise Customer of the approximate date the unit will be repaired, should the
unit require repairs beyond first echelon
D Notify the Customer in the event of repairs not covered by the Motorola
Enhanced System Support Plan ("Above Warranty Repmrs") and provide quote
to repair
[3 Await approval from Customer in order to proceed w~th Above Warranty Repairs
Test units for proper funcbonlng once repair is complete
Contact Customer by telephone when repaired unit is available for pick-up
Contract Ne 99- /xyz Page 7 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
Customer Responsibilities
D Deliver Subscriber units to the Authorized Motorola Service provider at the
Servlcer's location (indicated on the front of your Motorola Service Agreement
Order Form), dudng normal business hours, Monday - Friday 8 00 AM to 4 30 PM
local business time, excluding hohdays
D Attach to each radio needing repair a tag with the following ~nformatlon
Customer ~nformatlon, department number If apphcable, and brief description of
problem,
If known
a Provide a purchase order number ~n the event of Above Warranty Repairs
V SC FTWARE SERVICES
So ~vare Subscription Services
Descrlotion
Motorola w~ll provide software subscrlpbon services as hsted below for the Motorola
Software apphcable to the upgrade capable Motorola commumcat~on equipment that
ls In the Customer conflgurabon Identified on the Servme Agreement Order Form
For purposes of these services, the following defimbons apply
"Core Release" - A new version of Software which adds Features and major
enhancements These new versions are ingrafted by changes to the first digit of the
version identifier number (e g SmartZone 2 0 3 to SmartZone 3 0)
"Enhancement Release" - A superseding issue of Software whmh adds to, improves,
or enhances the pen'ormance of Software Features contained in the then currently
shipping Software version These releases are sigmfled by changes to the second
digit of the version identifier number (e g SmartZone 3 1 to SmartZone 3 2)
"Feature" - A Software functionality
"Standard Feature" - An additional software funct~onahty for components of
Customer's system that is available to Customer ~n the standard software release
"Optional Feature" - An additional software funchonahty ~ssued with a Core Release
that is available to Customer at add,bona[ cost
Motorola Responsibilities
D Provide Customer nohce bullstlns announcing Enhancement and Core
Releases
a Prowde Software Enhancement Releases apphcable to Features provided to
Customer by Motorola under this Agreement and as ordered by Customer from
the notice bulletins
O Provide those Standard Features included In a Core Release which apply to
Customer's existing system components
Optional Features issued with a Core Release are not provided pursuant to the
Software Subscription Program but are avadable to Customer, as a Program
Contract N, 99- /xyz Page 8 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
subscriber, at a discounted price under a separate agreement The d~scount
available to Customer for voice system Ophonal Features will be 20% off the
current Motorola list price
Customer Resoonstbihtles
D Customer must contact Its Motorola representative upon receiwng a bulletin In
order to receive Enhancement or Core Release
D Customer Is responsible for payment of any cha~ges associated w~th additional
engineering or hardware required for each Enhancement Release or Core
Release that it chooses to install Additional engineering may be required if
Customers system previously had specially developed options
{3 Contact a local service provider for mstallatmn assistance, If required
D Customer is encouraged to upgrade the Motorola software operating on Its
system with the most current Enhancement and Core Releases If Customer
chooses not to install a new software release or enhancement, however,
customer acknowledges that by so choosing, ~t may hm~t or eliminate the
~ applicability of future releases or enhancements to Its system
O Use the Software and releases in accordance wlth the terms of the Motorola
software license agreement executed by Customer, or Motorola's standard
software license terms, If no license was signed
Contract N~ 99- /xyz Page g Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
MOTOROLA ENHANCED SYSTEM SUPPORT PLAN
INTRODUCTION
Motorola places groat emphas~s on ensunng that ~ts commun~catmns systems meet h~gh
standards for design, manufacture, and performance When commumcatlons system failures do
occur, Motorola prowdes support to ~ts customers through a network of service providers
~ncluding the System Support Center ("SSC"), Motorola Authorized Service Stabons ("MSS"),
Dealer/Servicer/Preferred Subcontractors ("Subcontractors"), and Company Owned Service
Centers ("COSC") for repair service The Motorola Enhanced System Support Plan ("ESS")
describes how repair servmes will be prowded during the warranty period specified ~n your
Communications System Agreement w~th Motorola All services described ~n the ESS w~il be
provided ~n accordance with the terms of Motorola's Serwce Agreement and w~ll cover only the
Equipment and Software specified on the Service Agreement Order Form
Enhanced System Support w~ll only be prowded for those communmabons systems which have
been staged at Motorola's Customers Center for System Integratmn ("CCSI") located ~n
Schaumburg, Illinois and sold through the Commercial Government and Industrml Solubons
Sector (CGISS) Enhanced System Support fees for the warranty period specified m the
C0mmumcations System Agreement w~th Motorola arc ~ncluded m the price of the
communications system Additional periods of such support may be pumhased at Motorola's
then current rates Unless explicitly noted otherwise, the Motorola Enhanced System Support
Plan does not cover any non-Motorola software, non-CGISS software, Radio Service Software or
Data product software or those hardware items not specifically staged at CCSI that may be
~ncluded with the commumcabons system
Th~s Statement of Work prowdes a general descnptmn of how Motorola and the Customer w~ll
proceed to perform the services presented Prmr to system Acceptance, a Customer Support
Plan will be prepared jointly by Motorola and the Customer The Customer Support Plan details
the specific steps w~th~n the support process, and any Customer specific ~nformabon
The Motorola Enhanced System Support Plan is comprised of the following services which w~ll
be described ~n greater detail elsewhere ~n th~s document
Infrastructure Eoumment Services
[3 On-S~te Infrastructure Repair Service
[3 Preventative Maintenance-SSC Scheduled
[3 Call Management
[3 Infrastructure Board Advanced Replacement
[3 Technmal Support
SiteSentry Remote Monitoring/Remote D~agnosbcs (Smartnet Systems)
[3 FullV~s~on Remote Monitoring/Remote Dmgnost~cs (SmartZone/OmmL~nk Systems)
Subscriber Eou~oment Repair Servme
[3 Subscriber Repa~rCoverage
Contract No 99- !xyz Page 1 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
Software Services
D Software Subscnpbon Serwces
II INFRASTRUCTURE EQUIPMENT SERVICES
On-Site Infrastructure Repair Service
Descriotion
Dispatch of technicians to Customer site(s) ~n response to Customer requests for
service
Motorola Resoonsiblhties
Repair defective Equipment which does not conform to Motorola's spec~flcabons
D Repair defective Equipment which as a result of normal wear and usage and
gradual deteriorebon of components or drifting of levels Set appropnate level
settings and perform minor system adJustments
n On-s~te repair service w~ll be prowded dunng regular bus~ness hours which are
defined as Monday - Friday 8 00 AM to 4 30 PM local bus~ness t~me, excluding
holidays Emergency after hours service will be provided only for Seventy 1
issues Severity One (1) ~s defined as a complete loss of commumcahon to a
s~te
Customer Resoons~b~litles
D Prowde full and free access to the Equipment
n Furnish shelter, heat, hght and power at no charge
n Control temperature, humidity, and other enwronmental cond~bons m
accordance with the hardware manufacturer's spec~flcatmns
Cooperate fully w~th Motorola and prowde all ~nformahon pertaining to the
hardware and software elements of any system w~th which the Equipment Is
~nterfacmg
Customer ~s responsible for any s~te defects ~nclud~ng, but not I~m~ted to, building
shelters, heaters, a~r conditioners, fans, alarm sensors (smoke detectors, h~-Io
temp, entry, AC failure, etc)
All equipment s~tes must meet or exceed Motorola's grounding standards found
~n the R-56 Motorola S~te Grounding Manual Costs associated w~th meeting th~s
reqmrement are the respons~b~hty of the Customer
C Customer is responsible for all costs assocmted w~th any unusual method of
conveyance reqmred to gmn access to a servme ~ocahon and/or any fees by a
s~te owner to provide an escort
[~ Prowde ~nformabon required to complete the Customer Support Plan
Contract No 99- /xyz Page 2 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
Preventative Maintenance-System Support Center Scheduled
DescnDt~on
Annual Preventative Maintenance ("PM") check, on the Equ~pmentJSystem
Motorola ResDonsib~htms
n Schedule PM visits through the System Support Center's Call Center, on an
automatic pre-determined schedule
D Inspect Equipment for compliance w~th Motorola spec~flcahons
n Retain PM records on file for quality control purposes
customer ResDons~b~hbes
Prowde Motorola w~th the preferred schedule to perform Preventabve Maintenance
checks
Call Management
Description
Motorola's Call Center ~s staffed w~th trained Customer Support Representahves that
prowde a central point of contact for all service requests (1-800-448-3245) The Call
Center w~ll race~ve all calls and dispatch or coordinate appropriate techmcal support
All requests are tracked and monitored from beg~nmng to end through an electromc
Customer Servme Request (CSR) number
Motorola ResDons~b~htles
Receive Customer requests for servme on a seven day per week/twenty-four
hour per day (7x24) bas~s
Prompt for ~nformation necessary to understand the situation, open a Customer
Service Request (CSR) and determine the next steps to take
[3 D~spatch qualified technmal resource and assign the CSR as required
[3 Notify Customer of techmcmns arrival at Customer's s~te (s~te arnval)
n Verify w~th Customer that repair is complete and system ~s fully operatmnal If
verification by Customer cannot be completed w~th~n 20 m~nutes, the CSR w~ll
be closed, and the technician w~ll be released
[3 Ensure the required personnel have access to Customer mformatmn as needed
Not~fy the Customer when work ~s completed
Retain records of Customer's Equipment, including performance h~story and s~te
access requirements
n Prowde period performance reports as dehned in the Customer Support Plan
Contract No 99- /xyz Page 3 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
D The Customer Support Representabves w~ll momtor the progress of a CSR and
will escalate Issues to Motorola Management as described ~n the Customer's
custom~zed Customer Support Plan
Customer Resoonsib~hties
D Pmwde Motorola assigned System ID number when placing a request
for service
[3 Provide information reqmrod to complete the Customer Support Plan
Infrastructure Board Advanced Replacement
Descrlotion
Replacement of defective Eqmpment w~th new or repaired eqmpment
Motorola Resnonslbiht~es
D Prowde access to an inventory of equipment that can be sh~pped to Customer's
s~te upon request, subJect to ava~lab~hty
13 Sh~p Equipment via overmght carner, unless otherwise specified Motorola w~ll
cover shipping and handling dunng the normal operabng hours of 7 00 AM to
7 00 PM CST Shipments outside standard bus~ness hours or NFO (next flight
out) are subject to an additional charge
Venfy and configure all equipment before sh~pp~ng
Maintain past and current vere~ons of firmware to ensure the eqmpment sent to
the Customer ~s programmed correctly Motorola reserves the right to upgrade at
no add,bona[ charge to Customer
Defective Equipment may be repaired at the System Support Center (SSC) and
returned to SSC ~nventory for future use
Customer Resoonsib~htles
Requests to ship equipment outside of the SSC's regular bus~ness hours of
Monday -Fnday, 7 00 AM - 7 00 PM CST, excluding hohdays, are subject to
additional charges
Request must include model description, model number, serial number, type of
system, and firmware version
D Prowde Motorola w~th a Purchase Order Number when ordenng equipment (The
Customer w~ll not be charged for the use of the serwce and no ~nvo[ces w~ll be
processed against the Purchase Order unless equipment ~s not returned w~thm
the t~me frames stated in the Terms and Conditions )
Malfunctioning Equipment must be sent to the SSC w~thm five working days of
receipt of the exchange equipment Add~bonal charges may be ~ncurred by the
Customer beyond that per~od
Contract No 99- /xyz Page 4 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
D The malfuncbonlng Equipment returned to Motorola must include all
documentahon originally sent by the SSC for the return, ~n order to ensure
proper tracking of the return
D The Customer is responsible for return shipment and ~nsurance charges
Technical Support
Descrmtlon
Motorola wdl prowde Customer technmal staff with centrahzed telephone support for
~ssues that require a high level of Radio Frequency (RF) expertise or troubleshooting
on ~nfrastructure equipment, on a seven day per week/twenty-four hour per day
(7x24) basis
Motor01a's ResDons~bd~tms
D Maintain a database w~th the Customer's admm~strabve and system ~nformatmn,
history of servme and repairs, and current status of equipment
Escalate support issues to other Motorola engmeenng and product groups,
necessary
D Maintain its help desk lines on a 7x24 bas~s
Ma~ntmn and have access to laboratory equipment for system s~mulabons as
needed
D Work w~th the techmclans ~n the field unhl a soluhon to the problem has been
found
Coordinate technmal resolutions w~th agreed upon third party vendor(s) as
needed
C~Istomer ResDons~bihtles
Supply system ~nformat~on, type of equipment, model and senal numbers
Supply on-s~te presence when needed
n Approve any work to be performed
Allow Motorola remote connectw~ty to eqmpment to facd~tate d~agnostms
$1teSentry Remote MonitorIng/Remote DIagnostics (Smartnet Systems)
Descri Dtlon
Remote momtormg of cnhcal commumcahon Eqmpment on a seven day per week/
twenty-four hour per day (7x24) bas~s for s~ngle s~te commumcat~ons systems
equipped with SiteSentry
SiteSentry ~s a Motorola product that utd~zes Motorola's MOSCAD technology When
your s~ngle s~te communmat~ons system ~s eqmpped w~th S~teSentry, Motorola
monitor cntmal components of the commumcat~on system on a 7x24 bas~s
Contract No 99- /xyz Page 5 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
Add~tional alarming of environment, third party dewces, and s~te cond~bons can be
provided at an additional cha~le
Motorola Resoonslbilit~es
Verify alarms, reporting, and connections at beg~nmng of contract, and
penodmally thereafter
D Create a Customer Service Request (CSR) and d~spatch Fmld Techmcmn when
needed
[3 Disable and enable alarm system for local techmcmns who go to the s~te when
~ntervent~on ~s needed
Verify repair of alarm
Provide toll free number which permits alarm reporting to the System
Support Center
D Prewde 7x24 monitoring
Customer Resoons~bihties
Allow Motorola's remote access to system w~thout notification to Customer
Allow local site techmc~ans access to Equipment ~n the event that remote
restoration is not possible
D Prowde use of on s~te PSTN line for connecbon to S~teSentry umt
FullVlsmn Remote Monitoring/Remote Diagnostics (SmartZone/OmmLink Systems)
Descrlptto~
Remote monitoring of cntical commun~cabon Equipment on a seven day per week/
twenty-four hour per day (7x24) basis for SmartZone/OmmL~nk commumcat~ons
systems equipped with FullVision
FullV~s~on ~s a Motorola product that ubhzes SNMP protocol When your
SmartZone/OmmLink commumcat~ons system ~s equipped w~th FullV~sion, Motorola
will momtor critmal components of the communmabon system on a 7x24 bas~s
Add~bonal alarming of enwronment, third party dewces, and site conditions, can be
prowded at an additional cha~le
Motorola ResDons~biht~es
Verify alarms, reporting, and connectmns at beginning of contract, and
periodically thereafter
Create a Customer Service Request (CSR) and d~spatch F~eld Techmcmn when
needed
D D~sable and enable alarm system for local technicians who go to the s~te when
~ntervention is needed
E Verify repair of alarm
Contract No 99- /xyz Page 6 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
[3 Maintain connecbvlty to system via a 56K dedicated frame relay hnk
D Prowde 7x24 monitoring
Customer Resoons~b~hbes
[3 Allow Motorola's remote access to system w~thout nobflcat~on to Customer
D Allow local s~te techmc~ans access to Eqmpment ~n the event that remote
restoration is not possible
III HOW TO OBTAIN SERVICE
To obtain service of the infrastructure system dunng the Enhanced System Support Plan penod,
the Customer must call the Motorola System Support Center at '1-800-448-3245 and identify
themselves by using their assigned System ID number, and providing the name of the caller and
Customer
Should a request for service not be covered by the Motorola Enhanced System Support Plan,
Motorola will contact the Customer and provide an esbmate for the requested service The
Service Center will await authorization and a purchase order number from the Customer to
proceed w~th the repair If an eme~lency response, not covered by the Motorola Enhanced
System Support Plan, ~s required, Motorola w~ll perform repairs which are necessary to minimize
downbme of the equipment, and will contact the Customer dunng the next bus~ness day to obtain
a purchase order number for the Repair
IV SUBSCRIBER EQUIPMENT REPAIR SERVICE
Subscriber RepaIr Coverage
Descdot~on
Motorola will prowde repair serwces to the subscriber eqmpment hsted on your
Motorola Servme Agreement Order Form
Motorola ResDons~b~htms
Repair defecbve mobile and/or portable radios whmh do not conform to
Motorola's speclflcabons as a result of normal wear and usage and gradual
deter~oret~on of components
E] Adwse Customer of the approximate date the umt w~ll be repaired, should the
umt require repairs beyond first echelon
E] Notify the Customer ~n the event of repairs not covered by the Motorola
Enhanced System Support Plan ("Above Warranty Repairs") and prowde quote
to repmr
Await approval from Customer m order to proceed w~th Above Warranty Repairs
Test units for proper funcboning once repair ~s complete
Contact Customer by telephone when repaired umt ~s available for pink-up
Contract No 99- /xyz Page 7 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
customer p, escons~b~ht~es
D Dehver Subscriber units to the Authorized Motorola Service provider at the
Serv~cer's location (md~cated on the front of your Motorola Service Agreement
Order Form), during normal bus~ness hours, Monday -Fnday 8 00 AM to 4 30 PM
local business time, excluding hohdays
~] Attach to each radio needing repair a tag w~th the following ~nformat~on
Customer ~nformat~on, department number ~f apphcable, and brief description of
problem,
~f known
[; Provide a purchase order number ~n the event of Above Warranty Repairs
V SOFTWARE SERVICES
Software Subscription Services
Descriohon
Motorola w~ll prowde software subscription serv;ces as hsted below for the Motorola
Software apphcable to the upgrade capable Motorola commumcabon equipment that
is m the Customer configuration idenbfled on the Service Agreement Order Form
For purposes of these services, the following definitions apply
"Core Release" - A new version of Software which adds Features and major
enhancements These new versions are s~gmfled by changes to the first dtg~t of the
version identifier number (e g SmartZone 2 0 3 to SmartZone 3 0)
"Enhancement Release" - A superseding ~ssue of Software which adds to, ~mproves,
or enhances the performance of Software Features contained ~n the then currently
sh;pplng Software version These releases are s;gmfled by changes to the second
dig~t of the version ~dent~fier number (e g SmartZone 3 1 to SmartZone 3 2)
"Feature" - A Software funcbonahty
"Standard Feature" - An additional software funchonahty for components of
Customer's system that ~s available to Customer ~n the standard software release
"Optional Feature" - An add~bonal software funchonahty ~ssued w~th a Core Release
that ~s available to Customer at additional cost
Motorola Resoons~b~ht~es
n Provide Customer notme bullet~ns announcing Enhancement and Core
Releases
Prewde Software Enhancement Releases applicable to Features prowded to
Customer by Motorola under th~s Agreement and as ordered by Customer from
the nobce bulletins
n Provide those Standard Features included in a Core Release whmh apply to
Customer's ex,sting system components
n Optional Features ~ssued w~th a Core Release are not prowded pursuant to the
Software Subscripbon Program but are available to Customer, as a Program
Contract No 99- /xyz Page 8 Rev 04/01/99
EXHIBIT C - ENHANCED SERVICE SUPPORT PLAN
subscnber, at a discounted pnce under a separate agreement The d~scount
available to Customer for voice system Ophonal Features w~ll be 20% off the
current Motorola list price
Customer Resoons~b~l~hes
Customer must contact its Motorola representahve upon rece~wng a bulletin m
order to receive Enhancement or Core Release
n Customer ~s responsible for payment of any charges associated w~th addlbonal
engineering or hardware required for each Enhancement Release or Core
Release that it chooses to ~nstall Additional eng~neenng may be required if
Customers system prewously had specially developed options
Contact a local serwce provider for ~nstallahon assistance, ~f reqmred
Customer ~s encouraged to upgrade the Motorola software operating on its
system with the most current Enhancement and Core Releases If Customer
chooses not to install a new software release or enhancement, however,
customer acknowledges that by so choosing, ~t may hm~t or eliminate the
applicability of future releases or enhancements to ~ts system
n Use the Software and releases m accordance w~th the terms of the Motorola
software hcense agreement executed by Customer, or Uotorola's standard
software hcense terms, if no I~cense was signed
Contract No 99- /xyz Page 9 Rev 04/01/99
EXHIBIT D - SERVICE AGREEMENT
THIS SERVICE AGREEMENT ~s entered into by and between Motorola, Inc ("Motorola") and the
customer named in this Agreement's Attachments ("Customer')
Section t DEFINITIONS
~Servme Agreement" means this Service Agreement and ~ts Attachments, "Equipment" means,
collectively and in part, the communication equipment that is specified in the Attachments or that
is subsequently added to th~s Service Agreement
Section 2 ACCEPTANCE
The terms and conditions set forth in th~s Service Agreement and ~n Attachments w~II become the
Service Agreement only when acknowledged and accepted in wr~bng by Motomla's Schaumburg,
Ilhnols Service Department
Section 3 SERVICE DEFINED
A Motorola agrees to provide services for the Equipment as spectfied m the Attachments~and
in accordance with the following standards (0 Motorola parts or parts of equal quahty t~at
are new or are warranted as "like new" will be used, (H) the Equipment w~ll be Serv~cedat
levels set forth In Motorola's product manuals, and (~i0 reut~ne servme procedures that are
prescnbed from t~me to time by Motorola for ~ts products w~ll be followed
B All communication eqmpment purchased by Customer from Motorola ("Additional
Equipment") that ~s part of the same communicahons system or of s~m~lar type as the
Equipment covered under this Service Agreement w~l] be automabcally added to th~s Service
Agreement and w~ll be b~lled at the apphcable rates after the warranty period has expired
Motorola may also prowde additional services ("Above-Contract Servmes") at Customer's
request that will be b~lled at Motorola's then apphcable service rates
C All Equipment must be m working order on the Start Date of the Service Agreement or at the
tlme the Eqmpment is added to the Servloe Agreement Customer must prowde a complete
serial number and model number list e~ther prior to the Start Date or prior to the t~me that the
Equipment ~s added to the Service Agreement and must md~cate ~n the Attachments any
Equipment that ~s labeled ~ntrlnsically safe for use in hazardous environments
D Customer must ~mmed~ately not~fy Motorola in writing when any Equipment is lost, damaged,
or stolen Customer's obhgatlon to pay Service fees for such Eqmpment w~ll terminate at the
end of the month ~n whmh Motorola receives such written nobce
E If Equipment cannot, ~n Motorola's opinmn, be properly or economically serviced for any
reason Including excessive wear, unavallabIhty of parts, the state of technology, or the
prectmal feas~b~hty of the scope of Services as specified in the Attachments or Motorola
Statement of Work, Motorola may (1) modify the scope of Services related to such
Equipment, (2) remove such Equipment from Servme Agreement, or (3) ~ncraase the pdce to
Servme such Equipment
F Customer must notify Motorola or Motorola's Subcontractor ~mmedmtely of any Equipment
failure Motorola will respond to CustomeCs not~flcatmn ~n a manner consistent w~th the level
of servme purchased as mdmated In the Attachments
Section 4 EXCLUDED SERVICES
A Servme does not include the repair or replacement of Equipment that has become defective
or damaged due to physmal or chemical m~suse or abuse from causes such as hghtning,
power surges, or hquids
Contract No 9g- /xyz Page I Rev 04/01/99
EXHIBIT D - SERVICE AGREEMENT
B Unless specifically Included In the Attachments, Service does not include repair or
maintenance of any transmission line, antenna, tower or tower I~ghting, duplexer, combiner,
or multicoupler Motorola has no obligation or responsibility for any transmission medium,
such as telephone lines, computer networks, or the worldwide web, or for Equipment
malfunction caused by such transmiss~on medium
C Unless specifically included in the Attachments, Service of Eqmpment does not include
items that ara consumed In the course of normal operation of the Equipment, such as, but
not limited to, batteries, magnetic tapes, and computer supplies
D Service does not include repragramm~ng of Equipment, accessories, belt chps, or battery
chargers, custom or Special Products, modified un~ts, or software
E Service does not include cert~ficabon programs, software support, reprogrammmg, or
modifications to Equipment ralated to assunng the correct processing, pravldlng, or receiving
of date data from, into, or between the year 1999 and the year 2000
Section $ RIGHT TO SUBCONTRACT/ASSIGNMENT
Motorola may assign its rights and obl~gabons under th~s Service Agreement and may
subcontract any portion of Motorola's performance called for by th~s Service Agraement
Section 6 TIME AND PLACE OF SERVICE
Service will be provided at the location spec#~ed in the Attachments When Motorola performs
service at the Equipment's location, Customer agrees to provide Motorola, at no charge, a non-
hazardous environment for work with shelter, heat, light, and power and with full and free access
to the Equipment Customer w~ll prowde all informabon pertaining to the hardwara and softwara
elements of any system with which the Equipment is ~nterfacing that enable Motorola to perform
its obligations under this Service Agraement Unless otherwise specified in the Attachments, the
ho~rs of Service wdl be hours of 8 30 a m to 4 30 p m, excluding weekends and hohdays
Section 7 PAYMENT
Motorola will mvolce Customer In advance for each payment period All other charges w~ll be
billed monthly, and Customer must pay each invoice w~th~n thirty (30) days of the invome date to
the Motorola office designated by Motorola Customer agrees to ra~mburse Motorola for all
property taxes, sales and use taxes, excise taxes, and other taxes or assessments (except
Income, profit, and franchise taxes of Motorola) now or heraafter imposed on th~s Service
Agraement by any governmental entity Motorola does not by th~s Agraement make any price
guerantees except as stated ~n the Order Form
Section 8 WARRANTY
Motorola warrants that its Services under this Serwce Agraement w~ll be free of defects in
materials and workroanshlp for a period of ninety (90) days beyond the expiration or termination
of this Agraement Customer's sole ramedles are to raqu~ra Motorola to ra-perform the affected
Service or to refund, on a pro-rata basis, the Serwce fee pa~d for the affected Service
MOTOROLA DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING,
WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE
Contract No 99- /xyz Page 2 Rev 04/01/99
EXHIBIT D - SERVICE AGREEMENT
Section 9 CERTIFICATION DISCLAIMER
Unless s~gned by a Motorola authorized s~gnatory, Motorola specifically d~sclaims all
certifications regarding the manner m whmh Motorola conducts its bus~ness or performs its
obligations under this Service Agreement
Section 10 DEFAULT/TERMINATION
A Customer agrees to provide Motorola written nobce of any default of th~s Service Agreement
to state the nature of the default Noncomphance w~th regulatory laws or disadvantaged
business entity roqmrements may not be cause for default If Motorola does not cure the
default within s~xty (60) days, Customer may terminate that porhon of the Service Agreement
that is ~n default by giving Motorola thirty (30) days prior written not~ce
B Any dmpute will be resolved by mutual agreement C Neither party ~s hable for delays or
lack of performance resulting from any causes such as str~kes, material shortages, or acts of
God that are beyond that party's reasonable control
Section 11 LIMITATION OF LIABILITY
Notwithstanding any other prowsion, Motorela's total liab~hty for losses, whether for breach of
contract, negligence, indemnity, warranty, or strmt hablhty in tort, m hm~ted to the price of twelve
months of Services sold IN NO EVENT WILL MOTOROLA BE LIABLE FOR LOSS OF USE,
LOSS OF TIME, INCONVENIENCE, LIQUIDATED DAMAGES, COMMERCIAL LOSS, LOST
PROFITS OR SAVINGS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW
Section '12 EXCLUSIVE TERMS AND CONDITIONS
A Customer acknowledges that the Service Agreement supersedes all prmr and concurrent
agreements and understandings, whether written or oral, related to the services performed
The Service Agreement or Attachments may not be altered, amended, or modified except by
a written agreement s~gned by both parties
B Customer agrees to reference thfs Service Agreement on all purchase orders Issued
pursuant to this Service Agreement Neither party w~ll be bound by any terms contained in
Customer's purchase order or elsewhere (even ~f It is attached to the Service Agreement) In
the event of a confhct between the ma~n body of th~s Service Agreement and any Addenda
or Attachments, the ma~n body of th~s Servme Agreement will take precedence, unless the
Addendum or Attachment specifically states otherwise
Sectmn '13 FCC LICENSES AND OTHER AUTHORIZATIONS
Customer is solely responsible for obta~mng hcenses or other authorizabons required by the
Federal Communlcatmns Commission ("FCC ") or any other federal, state, or local government
agency and for complying with all rules and regulations reqmred by such agencies Neither
Motorela nor any of its employees ~s an agent or representabve of Customer in any
governmental matters
Section '14 OWNERSHIP OF INTELLECTUAL PROPERTY
A This Service Agreement does not grant directly or by Implication, estoppel, or otherwise, any
ownership right or license under any Motorola patent, copyright, trade secret, or other
Intellectual property including any ~nteIlectual property created as a result of or related to the
products sold or Services performed under th~s Service Agreement
Contract No 99- /xyz Page 3 Rev 04/01/99
EXHIBIT D - SERVICE AGREEMENT
B reserves the right to Ilm~t access to its confidential and proprietary information
llncludlng cost and pricing data
Section 15 GENERAL TERMS
A If any court renders any portion of this Service AgrEement unenforceable, the remaining
terms will continue In full force and effect
B THIS SERVICE AGREEMENT AND THE RIGHTS AND DUTIES OF THE PARTIES WILL
BE GOVERNED AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE
STATE OF ILLINOIS
C =allure to exercise any right wlll not operete as a waiver of that right, power, or privilege
tExcept for money due upon an open account no action may be brought for any breach of
D /thIs Bervlce Agreement more than one (1) year after the accrual of such cause of action
E IThe Service Agreement will begin on the Start Date specified in the Attachments This
Service Agreement will renew for an additional one year term, on every anmversary of the
Start Date unless either party notifies the other of Its Intention to discontinue the Agreement
w thin thirty days of that anniversary date
F If Motorola provides Service after the termination or exptrabon of thru Agreement, the terms
and condttions and any prices in effect at the time of the termination or expiration will apply
to that Serwce
Cu Motorola, Inc.
Nam ha ez Name SIEV£N J PALM
I ~ity Manager T~tle AREA CONTROLLER
Title
RrV~. £DAJ[~V~ R~ EG AS T,O FO~M
SCDTT DODGE
£
MOTOROLA
ATTI~ST:
JENI~ER WALTERS, CITY SECRETARY
BY
APPi .OVED AS TO LEGAL FORM
HER IERT L PROU Y
¢ontrect No go- /xyz Page 4 Rev 04/01/go
SOFTWARE SUBSCRIPTION AGREEMENT
EXHIBIT D - SOFTWARE SUBSCRIPTION AGREEMENT
This Motorola Software Subscription Agreement ("Agreement") ~s between Motorola, Inc, a
Delaware corporet~on ("Motorola'~ by and through its Commercial, Government, Industrial
Solutions Sector (CGISS) and The City of Denton, Texas
Section '1 DEFINITIONS
CORE RELEASE A new version of Software which adds Features and major enhancements
These new versions are signified by changes to the first d~g~t of the version identifier number
(e g SmartZone 2 0 3 to SmartZone 3 O)
ENHANCEMENT RELEASE A superseding issue of Software which adds to, Improves, or
enhances the performance of Software Features contained m the then currently sh~pping
Software version These releases are s~gmfied by changes to the second or third d~git of the
version ident~fler number (e g SmartZone 3 1 to SmartZone 3 2, Private DataTAC 2 0 1 to
2 02)
FEATURE A Software functionality
STANDARD FEATURE An additional software funcbonahty for components of Customer's
system that is available to Customer m the standard software release
OPTIONAL FEATURE An additional software funchonahty ~ssued w~th a Core Release that Is
available to Customer at additional cost
SPECIAL PRODUCT FEATURE Features specially developed for Customer which contain
Customer umque functionality
Section 2 SUBSCRIPTION PROGRAM
During the term of th~s Agreement, Motorola will provide Customer w~th the software subscription
services described below ("Software Subscription Program") for upgrade capable Motorola
commumcat=on equipment that ~s ~n the Customer configuration ident~fled ~n Attachment A to this
Agreement Non-Motorola manufactured software, Non-CGISS software, and Radio Service
Software (RSS), are excluded from the Software Subscnpbon Program
A Motorola w~ll prowde periodic Motorola Software Enhancement Releases applicable to
Features currently prowded to Customer by Motorola under a Software License Agreement
Customer Is responsible for the purchase of additional hardware that is necessary to upgrade
to the newly issued Enhancement Release
B Motorola will prcwde those Standard Features Included m a Core Release which apply to
Customer's existing system components Customer is responsible for the purchase and
license of add~bonal products, hardware, and/or software that are necessary to migrate to the
newly issued Core Release
C Optional Features issued with a Core Release are not provided pursuant to the Software
Subscription Program but are available to Customer, as a Program subscriber, at a
discounted price under a separate agreement The d~scount available to Customer for voice
system Optional Features will be 20% off the current Motorola hst price The discount
available to Customer for data system Optional Features w~ll be 15% off the current Motorola
list price Once an Optional Feature is prowded to Customer, Customer will be enbtled under
this Agreement to all Enhancement Releases for that Optional Feature
D Specml Product Features previously developed by Motorola unique to Customer's system
may require additmnal englneenng effort to be incorporated into a Enhancement Release or
Core Release so that the Special Product Feature w~ll not be overwritten upon its installation
Contract No 99- ./xyz Page 1 Rev 04/01/99
EXHIBIT D - SOFTWARE SUBSCRIPTION AGREEMENT
Upon request, Motorola will determine whether a Specml Product Feature can be
Incorporated into a Enhancement Release or Core Release and whether additional
englneenng effort Is mqulmd Customer will be responsible for all charges associated with
any additional eng~neering required for each Enhancement Re[ease or Core Release that It
chooses to install Such equipment and engineenng are not ~ncluded as part of the Software
Subscription Program and may be provided pursuant to a separate agreement
~Motorola will issue to Customer at the below address bulletins announcing Enhancement
Releases and Core Releases If Customer desires to obtain the announced Enhancement
~ Release or Core Release, it, must contact ~ts Motorola representabve If needed, Customer
should contact Its local service provider for Installation assistance
The City of Denton, Texas
901A Texas St
Denton, Texas 76201
F Because Enhancement Releases may ~nclude m~nor performance enhancements, Customer
Is encouraged to periodically upgrade the Motorola Software operating on its System with the
most current Enhancement Release (e g SmartZone 3 0 1 to SmartZone 3 0 2) Customer
may choose not to Install a new software release, however, customer acknowledges that by
so choosing, It may limit or eliminate the apphcablhty of future releases to its system
G Because the Software Subscription Program ~ncludes Enhancement Releases for only the
currently shipping software version and those prior versmns that Motorola may be supporting
,during the term of the Agreement, Customer is encouraged to m~grate the Motorola Software
operating on its Communications System to the most current Core Release (e g SmartZone
2 0 3 to SmartZone 3 0) If Customer's system Is not maintained to a currently supported
software version, all Core Releases and Enhancement Releases may not be compatible with
Customer's ex~sting System Addlbonal hardware, Motorela Software, and engineered
modifications may be required if Customer desires to migrate to a partmular Core Release or
Enhancement Release Such addlbonal hardware, Motorola Software and engineering are
not included as part of the Software Subscription Program and may be provided pursuant to
~a separate agreement If the s ze and comp ex ty of Customer's System warrants, Motorola
I o
, may provide consultat[ n services to determine the technological, operet~onal and financial
Impact of Instalhng a particular Core Release or Enhancement Release on the System,
, pursuant to a separate agreement
Section 3 FEES AND PAYMENT
Attachment A contains the annual Software Subscription Program fees and payment terms The
fees listed are based upon Customer's current Motorola equipment configuration as indicated In
Attechment A Customer must notify Motorola promptly of any change in this configuration and
Motorola will calculate revised fees (effective at the beginning of the next subscnptlon year)
baded on the new configuration Motorola will refund to Customer any amounts previously paid
foriSoffware Subscription Program fees that are reduced due to a new configuration if the
Software Subscription Program fees are increased due to a new conflgurabon, Customer will pay
any additional amounts within thirty days after receipt of an invoice from Motorola
Section 4 TERM AND TERMINATION
A The term of this Agreement is Indicated in Attachment A and shall terminate at the expiration
of that term unless extended by mutual agreement of the partms
Contract No 99- /xyz Page 2 Rev 04/01/99
EXHIBIT D - SOFTWARE SUBSCRIPTION AGREEMENT
B The Customer may terminate this Agreement at any bme prior to the exp~rahon of ~ts term by
providing written notice of such termination to Motorola Such terminat~on will be effective at
the next annual anniversary date following Motorola's receipt of the written notice Motorola
will refund to Customer any pre-pa~d Software Subscription Program fees for the terminated
period
C The Agreement w~ll automatically terminate ~f, at Its annual anniversary date, the software
version in Customer's then current configuration is no longer supported by Motorola or if
Motorola discontinues the Software Subscnpbon Program, m whmh case Motorola will refund
to Customer any pre-paid Software Subscription Program fees for the terminated period
Section 6 TAXES
Customer Is responsible for all taxes due as a result of this Agreement, if any, other than taxes
based on Motorola's income, If Customer Is a tax-exempt enhty, upon execution of this
Agreement, Customer must provide Motorola w~th tax exemption certificates from the
appropriate tax authonties
Section 6 EXCLUDED SERVICES
The Software Subscription Program does not ~nclude repair or replacement of hardware or
software defects not corrected by the Enhancement Releases and Core Releases nor does ~t
Include repair or replacement of defects resulting from any nonstandard or ~mproper use or
conditions or from unauthorized installabon of Motorola software
Section 7 OWNERSHIP AND USE OF SOFTWARE
All rights and t~tle to Motorola software furnished to Customer under this Agreement remain
vested exclusively in Motorola Customer's use of such Motorola software is subject to the terms
of the Motorola software license agreement executed by Customer or, if no such agreement has
been executed, Motorola's standard software license terms apply, which will be sent to Customer
updn written request
Sechon 8 DEFAULT
Motorola at any time may suspend subscnptmn services or terminate th~s Agreement If (a)
Customer fails to pay any fees within thirty days after such fees are due, (b) Customer fa~ls to
correct a breach of th~s Agreement within thirty days after notice from Motorola of such breach,
(c) ICustomer's right to use Motorola software under a Motorola software hcense agreement
expires or ~s terminated, or (d) Customer replaces ~ts Motorola communication system with a
non-Motorola communication system Upon such termination, any unpaid Software Subscription
Program fees will become immediately due and payable
Section 9 LIMITATION OF LIABILITY
MOTOROLA'S TOTAL LIABILITY ARISING FROM THIS AGREEMENT WILL BE LIMITED TO
THE AGGREGATE AMOUNT OF SOFTWARE SUBSCRIPTION PROGRAM FEES PAID TO
MOTOROLA BY CUSTOMER IN NO EVENT WILL MOTOROLA BE LIABLE FOR SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF ADVISED OF THE POSSIBILITY
OF~SUCH DAMAGES
Section 10 GENERAL
A NOTICES All notices, consents, and waivers permitted or roqmred under th~s Agreement w~ll
be deemed given upon receipt and must be delivered ~n writing to the below addresses
Change of address must be in wrltmg to the other party
Contract No 99- /xyz Page 3 Rev 04/01/99
EXHIBIT D - SOFTWARE SUBSCRIPTION AGREEMENT
The City of Denton, Texas Motorola, Inc
Attn Harry Hettlnger Attn Contracts & Comphance Manager
901B Texas Street 9980 Carroll Canyon Road
,Denton, Texas 76201 San Dmgo, Ca 62131
B FORCE MAJEURE Motorola will not be liable to Customer for any failure to perform
services due to events beyond Motorola's reasonable control including labor dlsrupUons
C ACTIONS Customer must bring any action under this Agreement within one year after the
cause of action arises
D WAIVERS No waiver of a right or remedy of either party will constitute a waiver of another
right or remedy of that party
E ASSIGNMENTS Customer may not assign any of its nghts under this Agreement without
Motorola's pdor consent
F ENTIRE AGREEMENT AND AMENDMENT This Agreement, along with its Attachment A,
contains the parties' entlra agreement regarding the Software Subscription Program and may
be amended only in a wdtlng signed by both parties, except that Motorola may modify this
Agreement without Joint consent as necessary to comply with applicable laws, rules, and
regulations
G ~GOVERNING LAW This Agreem/ent will be governed by the laws of the State of Ilhnols
T~ ~-¢~ltyof Dentoj% Texas / Motorola, lnc
-- "--~' Name $~£VEN J. PAl M
Tltl City Man, ager TitleAREA CONTROLLER
Da $- O l ats ./- / - /
ATT] ',ST. SGDfT OO0i[ ' /DATE
YEN') IFER WALTERS, CITY SECRETARY MOTOROLA
BY
APPi ,OVED AS TO LEGAL FORM
~ HER IERT L PROUTY
Contract Nb 9g- /xyz Page 4 Rev 04/01199
~,~,~,ATTACHMENT 1
(SSA)
ATTACHMENT l TO EXHIBIT D
SYSTEM CONFIGURATION
SYSTEM CONFIGURATION
Choose and complete the applicable sections below:
Private, DataTAC System SSA
Number of Database Stations in Operation
Number of Network Controllers inOperatlon
Number of Data Devices In Operation (MW520, Forte, VRM Modems)
IP Messaging (Yes / No)
RNC Redundancy (Yes / No)
Network Management (Yes / No)
Mobility Management (Yes / No)
Security Services (yes / No)
II SmartZone System SSA
Number of Sites (in addition to the Prime Site)
Number of Repeaters In Operation
Number of Subscribers in Operation (Mobiles and Portables)
OmnlLInk Operation (Yes / No)
Digital Operation (yes / No)
III SmartNet System SSA (Single Site or Slmulcast)
Number of Remote Sites (in addition to the Prime Site)
Number of Repeaters In Operation
Number of Subscribers In Operation (Mobiles and Portables)
D~gltal Operation (yes / No)
IV Conventional System SSA
Number of Repeaters in Operation
Number of Subscribers In Operation (Mobiles and Portables)
D~gltal Operations (Yes / No)
Integrated Voice and Data (Yes / No)
V Console Only SSA (not required if System SSA is pumhased)
Number of Operator Posibons
Number of Channels
VI Centrallnk2000 USA
SSA TERM
Beg[nmng of Term (chooee one only)
Expiration of existing Subscription Period (renewal)
Immediately upon execution of Software Subscription Agreement
Other (please specify date)
Contract No 99- /xyz Page 1 Rev 05/01/99
I ~ ~'~ ATTACHMENT 1 TO EXHIBIT D
~ ~ ~ ~ 8YS~EM CONFIGURATION
Length of'l years,~l 2 3 4~or5)
Contra~ N~ ~9- ~ /~z , '/ Page 2 Rev 05/01/99
ATTACHMENT t TO EXHIBIT D
SYSTEM CONFIGURATION
SSA PROGRAM FEES
Annual Fe~s (before di$counO
System SSA Fee
Consol~ Only SSA Fee
CENTRALINK 2000 SSA Fee
SP Cov~erage Quote
Total Annual Fee (before discount) ~
Multi-Year D scount Love (choose the discount corresponding to the length of term)
D1Yrs 0% EI2Yrs 0% , O3Yrs 5% D4Yrs 5% DSYrs 10%
Total Annu ee (after dlscoun ' '
Total Fees ~urlng Term Chosen
Payment Methods (cheek only one) ,,,
(^) Payment of total Fees due upon execution of SSA
(B) Payment] of Annual Fee due upon first~ ~day of each subscription year
(C) Ct!er (specify)
Contract No 99- /xyz Page 3 Rev 05/01/99
EXHIBIT E
CITY OF DENTON GOLD ELITE TRAINING PLAN
CITY OF DENTON GOLD ELITE CONSOLE TRAINING
City of Denton Gold EliteTraining
CITY OF DENTON GOLD EUTE CONSOLE TRAINING
3. SYSTEM TRAINING
3.1 TRAINING
3. 1.1 Overview
Motorola's Worldwnde Learning Servnces orgamzatnon dedncates ntself exclusnvely to
offering the most comprehensnve trmnmg available for Motorola's advanced radno
eqmpment We understand that your eqmpment ns a hnghly sophnstncated
commumcatlons instrument and, as such, reqmres specnahzed trannmg to fully reahze
the eqmpment's potentml Thus, you need quahty trmmng that only Motorola delnvers
for qualnty Motorola products
Instructors
Motorola's Customer Trmmng Center offers advanced trmnmg fac~lntnes, resources,
and techmques to help you achieve the maxnmum potential from your commumcattons
investment A successful training experience also reqmres expertnse and dedmatnon on
the part of the instructor as well as the trainee At Motorola, our techmcal instructors
have extensnve backgrounds m RF commumcatnons, m~crowave technology,
telephony, d~gltal logm and nucroprocessors, as well as computer sc~enee Instructors'
formal trannmg vanes from postgraduate degrees nn occupational education and
electromcs to a variety of mlhtary instructor programs Smee cont~nmng education ~s
crucial to continued success, Motorola instructors recenve more than 100 hours of
training annually m commumcations technology and tranmng techmques Our close
relationsh~p w~th product desngn and development ensures current, accurate
~nformanon for every product
Efficiency
Using Motorola technology to ~ts fullest will assist performance at every level of
system operation Over the lnfe of your system, these efficnencnes add up to large dollar
amounts Recenvnng the proper training ~ncreases your employees' efficiency m their
use of the system
Integrahon of Trmning
Motorola's Worldwnde Learning Servnces orgamzatnon ns unmatched m their ability to
deliver integrated tranmng packages to mrtually any type of client
From sophnstmated tralmng need analysis to ongoing trmnmg throughout the lnfe cycle
of your product or system, Motomla's Worldwnde Learmng Servnces can help ensure
that your investment m training today is an nnvestment for your future
Confidential and Propneta~
CITY OF DENTON GOLD ELITE CONSOLE TRAINING
3.1.2 Motorola Advantages
Transfer of Knowledge
Successful system implementation as well as ongotng system management and
maintenance can be greatly enhanced by the careful transfer of knowledge from
Motorola m-house experts to system managers, techmctans, and end users
Cr]ttcal elements of knowledge transfer include knowledgeable instructors., well-
designed courseware, lab act]vtttes, and system hardware and software that closely
parallel your operatmg environment integrated wtth proper system documentatton
To understand your specffic configuranon and product features, there ts a well-defined
commumcatton bnk between Worldwtde Learning Servtces and Motorola's field
personnel Th~s hnk keeps us apprised of any spectal issues that arise Applying thts
approach allows us to promde tailored system manager, techmctan, dispatcher, and
end user tra]mng
Through careful Needs Analysis, we design and develop tramlng that enables you to
become self-rehant wtth your eqmpment This trmmng can take place at one of our
tralmng centers or at your location
Ouahty of Instructors
A careful blending of background, experience and conttnuous tratmng creates a
grounded, intellectually st]mulattng, and accesstble instructor who wtll professtonally
dehver your training Understandmg that, the instructor will generate a trmnmg
environment where students feel empowered to learn
You can be assured that your Motorola instructor utlhzes the Needs Analysis of your
product or system The process also ensures that your mstructor readily understands
the eqmpment, fashtonmg a smooth and effective trmmng event
Quality of Mater,al
Course material performs a vital role ~n the trammg process and tn the transfer of
knowledge to the job site It ts not enough for the material to look professtonal Course
curnculum follows a design philosophy that mstmctors adhere to dunng the trmmng
event Good course materials are easy to use, well integrated into the course destgn
Because Motorola follows research-driven mstmctmnal design methodology, our
course materials are specffically destgned for ease of use and effecttve transfer of
knowledge to the job
(~I~01FOi~OZ.A
Confidential and Propnetary
CITY OF DENTON GOLD ELITE CONSOLE TRAINING
Course cumculum can be tailored to reflect your mdtvtdual product We provide
relevant documentaUon pertamtng to your product dunng the tralmng event
Knowledge Retention
Following a training event, the knowledge learned can somettmes be lost tn the
transttton to the operating envtronment To maxnmze retentton and transfer to the.lob,
our instructional destgners conduct task analyses to determtne performance criteria as
part of the Motorola design process
Motorola's Worldwide Technical Education tratning methodology is based upon
several key criteria
4- Course design is driven by an analysis of learner needs
· :. Learning objecttves are based upon what learners need to accomphsh on the
job
· :. Our trmmng strategies are based upon maxmuzmg transfer of skalls to the job,
and retentton/reuse of effecttve learning
Motorola accommodates these criteria in the following ways
· :-Course content ts focused on how-to, rather than theory
· :.Class discussions are apphcat~on based
· :-Trmmng incorporates maximum hands-on lab opportumttes
· :-Integratton of customer specific job aides into the classroom experience and
the lab acttvmes, as well as through vtdeo support
Course design, based on these customer-driven performance objectives, has
determtned that task~driven courses provide better knowledge retention for the
students Because of the course destgn, students wtll matntam the knowledge taught
and apply tt for tmmedtate results that will extend the hfe of your product
(~MO'rOI~OI,.A
Conhdentlal and Propnetary
CITY OF DENTON GOLD ELITE CONSOLE TRAINING
3.1.3 Types of Tratning Available
Based upon our years of experience, we have deterrmned that the following trmmng
will best serve your needs for comprehensive trmmng educahon
Instructor Lad
Our quahfied instructor(s) will lead your students through the requested course
tailored to your system Maximal instructor-led lab time has been allocated to help
educate students m spectfic and everyday occurrences of programming, maintenance,
and troubleshooting assocmted w~th your product
Prereqms~tes
We strive to provide a training experience that exceeds your expectations You can
help us ensure a posttlve experience by reviewing prerequisite requirements that are
designated m your tramtng plan Prereqms~tes provide crtt~cal foundation knowledge
that will be budt upon durmg your classroom training As such, the instructor will not
be able to cover content that ts included m prerequisites so therefore tt ~s tmperattve
that you complete them If not, your subsequent traimng class may not provide the
desired learning results
3.1.4 Tratning Plan~Matrix-City of Denton, Texas
Duration # of
Course Group # of Sessions (days) Locahon Date Attendees
CENTRACOM Gold Elite Tram the Trainer for 1 t Denton Texas TBD 4
Ahas Database Manager Supen/Isors
(ADM) (One Training
Console) (3)
ADMIN Admmmtralor
(One Training Console) (1)
CENTRACOM Gold Elfle Tram the Trainer for 1 1 Denton, Texas TBD 3
Console Operator (One Operators and
Training Console) Supervisors
CENTRACON Gold Ehte Ut~llbas Operators 2 1 Denton Texas TBD 4
Operator Utiht~ss (One and Super~sors
Training Console) (4 Hour (2
Sessions) Students
Per
Sessmn)
Confidential and Proprietary
CITY OF DENTON GOLD ELITE CONSOLE TRAINING
3.1.5 Course Descripbons
In the process of assessing your trmnmg needs, Motorola has ~dentlfied the following
course(s) that are necessary to achieve your training goals Attached below are
descriptions for each tralmng course, included in this proposal
3 1 5 lCENTRACOM Gold Elite Console Operator Training
Overview
Th~s course provides D~spatch Console Operators with an lntroductmn to the dispatch
console, ~ts basic operation and to the tmlored Job rods available for assistance in
operation The learning experience ~s a m~x of wdeo, instructor led facilitation and
hands-on acttvmes to help console operators perform common tasks assocmted w~th
their console's operanon
Note Course given as customer spectfic, wtll cover optwns pertinent to customer
eqmpment
Des{gned For
Tram the Trmner for D~spatch Console Opera{ors and Supervisors
Learning Obleetlves
Upon completion, the pamc~pant will be able to
· :. Perform basic operaUonal tasks of the dispatch console
· :- Utilize the prowdedjob rods to perform specffic tasks associated with the
console
· :- Understand a h~gh level wew of the system configuration
Course Topics
· :. H~gh level overview of the customer system configuration
· :- General console operaUon
· :- Proper operaUng procedures for specffic customer features
Program Length
8 Hours
(~) J~O"roJ~OL,4
Conhdent~al and Propnetary
CITY OF DENTON GOLD ELITE CONSOLE TRAINING
Prerequ,sites'
None required
3 I 5 2 CENTRACOM Gold Elite Adm,nistrative Operator Training
Overview
This course prowdes Dispatch Console Operators w~th an introduction to the dispatch
console, Its basic operation and to the tmlored job aids available for assistance ~n
operation The learmng experience is a nux of video, instructor led faclhtation and
hands-on actlwt~es to help console operators perform common tasks associated with
their console's operation
Note Course given as customer specie, will cover options pertment to customer
equipment
Oes,gned For.
Train the Trainer for Dispatch Console Supervisors
Learn,ng Object,ves
Upon completion, the participant will be able to
· .'. Perform basic operational tasks of Alias Data Base Management
· :.Perform basic operational tasks for Console Data Base Manager
· :.Perform basic operational tasks for ADMIN
¢- Utihze the provided job a~ds to perform specific tasks associated w~th the
console
..n Understand a high level view of the system configuration
Course Topics
¢' H~gh level overview of the customer system configuration
· :-General console operation
· :.. Proper operating procedures for specific customer features
Confidential and Propnetary
CITY OF DENTON GOLD ELITE CONSOLE TRAINING
Program Length
8 hours
Prerequisites
· :. None required
3.1.6 Terms and Condibons
A successful training event requires that the students have adequate time for
hands-on intervention with their equipment The customer or project team shall
supply product equipment This includes all necessary test eqmpment, cables,
card extenders, etc
2 A successful training event requires that the students have adequate time for
hands-on intervention with their subscriber umts The customer or project team
shall supply product equipment Motorola's Custo~ner Training Center
recommends that there be one subscriber unit available per user present in the
training session In the case of console end-user tralmng, Motorola's Customer
Training Center recommends that there be at least one console posit~on for
every two dispatch operators
3 A successful training event also reqmres appropriate facd~t~es m which to
dehver training The customer or project team wdl ensure that the necessary
equipment (which can include but is not hrmted to chalkboard, projector
screens, student tables and chairs) lb In place for the training event
4 Student materials will be furnished by Motorola's Customer Training Center
5 While it is important that Motorola meets the customer's requested training
dates, the final class dates are determined by instructor availability This is
especially important when training m a language other than English because of
the limited resources available
6 Acknowledging there are costs associated with prepanng a training program,
Customer agrees to notify Motorola immediately ~f Customer or project team
requires a date change for a scheduled trmmng program In any event, if
Customer or project team cancels or reschedules a training program within 30
days prior to the start date of a scheduled program, Customer shall pay
Motorola fifty percent of the total fee charged to Customer or project team for
that program
7 The effort has been made in advance to gather all relevant information to
produce this proposal and is based on information available at this time
(~Mo'roJ~'OL~
Confldentml and Propnetary
CiTY OF DENTON GOLD ELITE CONSOLE TRAINING
Add~tional information made available later may require Motorola to update
this proposal and the price
8 All prices are valid through the year 2001
(~WIOTO~OJ.A
Confidential and Propneta~7
CITY OF DENTON SITE LENS TRAINING
City of Denton Site Lens Training
CITY OF DENTON SITE LENS TRAINING
3. SYSTEM TRAINING
3.1 TRAINING
3.1.1 Overview
Motorola's Worldwide Learning Services orgamzation dedicates itself exclusively to
offering the most comprehensive training available for Motorola's advanced radio
eqmpment We understand that your eqmpment is a h~ghly sophistmated
commumcatlons instrument and, as such, reqmres specialized trmmng to fully reahze
the equipment's potential Thus, you need quahty traimng that only Motorola delivers
for quahty Motorola products
Instructors
Motorola's Customer Traimng Center offers advanced tra~mng fac~hnes, resources,
and techmques to help you achieve the maximum potential from your commumcat~ons
investment A successful training experience also requires expertise and dedtcation on
the part of the ~nstructor as well as the trainee At Motorola, our techmcal instructors
have extenstve backgrounds m RF commumcat~ons, nucrowave technology,
telephony, d~g~tal logm and rmcroprocessors, as well as computer science Instructors'
formal trauung vanes from postgraduate degrees tn occupattonal education and
electromcs to a variety of military ~nstmctor programs S~nce continuing education ~s
crucml to conttnued success, Motorola instructors receive more than 100 hours of
training annually ~n commumcat~ons technology and trmnmg techmques Our close
relationship w~th product design and development ensures current, accurate
mformatmn for every product
Eff,clency
Using Motorola technology to ~ts fullest wdl assist performance at every level of
system operation Over the hfe of your system, these efficiencies add up to large dollar
amounts Rece~wng the proper trmnmg increases your employees' efficiency m their
use of the system
Integrahon of Traln,ng
Motorola's Worldwide Learning Serwces orgamzat~on ~s unmatched tn their abd~ty to
dehver integrated trmnmg packages to wrtually any type of chent
From sophisticated trmnmg need analys~s to ongoing tralmng throughout the hfe cycle
of your product or system, Motorola's Worldwide Learning Services can help ensure
that your ~nvestment ~n training today ~s an investment for your future
CITY OF DENTON SITE LENS TRAINING
3.1.2 Motorola Advantages
Transfer of Knowledge
Successful system ~mplementat~on as well as ongmng system management and
maintenance can be greatly enhanced by the careful transfer of knowledge from
Motorola m-house experts to system managers, techmclans, and end users
Critical elements of knowledge transfer include knowledgeable instructors, well-
destgned courseware, lab activities, and system hardware and software that closely
parallel your operating enwronment integrated w~th proper system documentation
To understand your specific configuration and product features, there ~s a well-defined
conunumcatlon hnk between Worldwide Learning Services and Motorola's field
personnel Th~s link keeps us apprised of any special ~ssues that ar~se Applying th~s
approach allows us to provide tailored system manager, techmc~an, d~spatcher, and
end user tralmng
Through careful Needs Analys~s, we design and develop training that enables you to
become self-rehant w~th your eqmpment Th~s training can take place at one of our
training centers or at your location
Quality of Instructors
A careful blending of background, experience and continuous trmmng creates a
grounded, ~ntellectually stimulating, and accessible ~nstmctor who wall professmnally
deliver your tmmmg Understanding that, the instructor w~ll generate a tr,unmg
enwronment where students feel empowered to learn
You can be assured that your Motorola instructor utilizes the Needs Analys~s of your
product or system The process also ensures that your instructor readily understands
the eqmpment, fash~omng a smooth and effecttve training event
Oual,ty of Material
Course material performs a wtal role ~n the tramtng process and m the transfer of
knowledge to the job s~te It ~s not enough for the material to look professional Course
cun'mulum follows a design philosophy that instructors adhere to during the traanmg
event Good course materials are easy to use, well integrated into the course design
Because Motorola follows research-driven instructional design methodology, our
course materials are spectfically designed for ease of use and effective transfer of
knowledge to the job
(~MOTOROLA
ConfidentJal and Propnetary
CITY OF DENTON SITE LENS TRAINING
Course curriculum can be tailored to reflect your individual product We provide
relevant documentation pertaining to your product during the tralmng event
Knowledge Retention
Following a training event, the knowledge learned can sometimes be lost m the
transition to the operating environment To maximize retention and transfer to the job,
our instructional designers conduct task analyses to determine performance criteria as
part of the Motorola design process
Motorola's Worldwide Techmcal Education tralmng methodology ns based upon
several key crlterm.
Course design is driven by an analysis of learner needs
· :- Learning objectives are based upon what learners need to accomplish on the
job
· :' Our training strategies are based upon maximizing transfer of skdlls to the job,
and retention/reuse of effective learning
Motorola accommodates these criteria ~n the following ways
· :.Course content Is focused on how-to, rather than theory
· :-Class discussions are application based
· ."Training incorporates maximum hands-on lab opportunities
· :.Integration of customer specffic job aldes into the classroom expermnce and
the lab activities, as well as through video support
Course design, based on these customer-driven performance objectives, has
determined that task-driven courses provide better knowledge retention for the
students Because of the course design, students will mamtmn the knowledge taught
and apply it for immediate results that will extend the life of your product
(~IIiIOTOIIOLA
Confidential and Propnetary
CITY OF DENTON SITE LENS TRAINING
3.1.3 Types of Training Available
Based upon our years of experience, we have determined that the following training
will best serve your needs for comprehensive training education
Instructor Led
Our quahfied instructor(s) wall lead your students through the requested course
tmlored to your system Maximal instructor-led lab time has been allocated to help
educate students in specific and everyday occurrences of programming, maintenance,
and troubleshooting associated with your product
Prerequisites
We strive to provide a training experience that exceeds your expectations You can
help us ensure a positive experience by reviewing prerequisite requirements that are
designated m your training plan Prerequisites prowde critical foundation knowledge
that wall be built upon dunng your classroom training As such, the instructor will not
be able to cover content that is included in premqmsites so therefore it is Imperative
that you complete them If not, your subsequent training class may not provide the
desired learning results
3.1 4 Training Plan/Matrix-City of Denton, Texas
Durabon # ol
Course Group # of Sess~ans (days) Location Date Altende
es
S~to Lens End User Training Systems Managers 1 2 Denlon Texas TBD 2
3.1.5 Course Descriptions
In the process of assessing your training needs, Motorola has ldentffied the following
course(s) that are necessary to achieve your training goals Attached below are
descnptmns for the training course, included in th~s proposal
Conhdenhal and Propneta~y
CITY OF DENTON SITE LENS TRAINING
3 1 5 I Site Lens End User Tra,mng
Overview
This course provides communications management personnel, dispatch supervisors,
and d~spatchers who will be revolved with, or who wall operate S,te Lens The
learning experience is a mix of rodeo, instructor led faclhtat~on and hands-on act~wtms
to help operators perform common tasks assocmted with their S~te Lens operaUon
Note Course gtven as customer spectfic, wdl cover opttons pertinent to customer
equtpment
Oes,gned For
Management Personnel and Dispatch Supervisors
Learmnfl Objecbves
Upon completion, the participant will be able to
· :- Dmcuss Motorola Trunked Radio System Fundamentals
-:-Describe Site Lens hardware and software fundamentals
· :- Demonstrate the use of the Site Lens Core Software applications to manage
infrastructure and subscriber configuration and view air traffic activity
· :- Demonstrate the use of the S~te Lens SMT Access appbcatlon to backup and
restore the system database and to uqe tile command line access for managing
the central controller
4, Demonstrate the use of the S~te Lens RCM apphcauon to manage radio
d~spatch commands
· :- Demonstrate the use of the Site Lens Basic Statistics application to wew and
pnnt radio and system user data
Course Topms
· :.Htgh level overview of the customer system configuration
· .'. General Stte Lens operation
4° Proper operating procedures for specffic customer features
Confidential and Propnelary
CiTY OF DENTON SITE LENS TRAINING
Program Length
Two (2) 8 hour Days
Prerequisites-
· :' Commumcat~on System Concepts (NST021) or eqmvalent
~.'Basra Trunkmg Concepts CD-ROM (TRK 100) or eqmvalent
· :. Knowledge of SMARTNET Overview CBT
· :. Familiarization with Windows NT operating system
3.1.6 Terms and Condttions
A successful trmmng event reqmres that the students have adequate time for
hands-on mterventAon with their equipment The customer or project team shall
supply product equipment This includes all necessary test eqmpment, cables,
card extenders, etc
2 A successful training event requires that the students have adequate time for
hands-on intervention w~th theAr subscriber units The customer or project team
shall supply product equipment Motorola's Customer Trmmng Center
recommends that there be one subscriber umt available per user present In the
training session In the case of console end-user training, motorola's Customer
TramAng Center recommends that there be at least one console position for
every two dAspatch operators
3 A successful trmnmg event also requires appropriate facd~nes m whmh to
debver training The customer or project team will ensure that the necessary
equipment (which can include but As not hrmted to chalkboard, projector,
screens, student tables and chmrs) Is in place for the traimng event
4 Student materials will be furmshed by Motorola's Customer Traraing Center
5 While At As important that Motorola meets the customer's requested traimng
dates, the final class dates are determined by instructor avallabd~ty ThAs is
especially Amportant when training In a language other than English because of
the hrmted resources available
Confidential and Proprietary
CITY OF DENTON SITE LENS TRAINING
6 Acknowledging there are costs associated w~th preparing a tra~mng program,
Customer agrees to not~fy Motorola ~mmed~ately ff Customer or project team
reqmres a date change for a scheduled training program In any event, if
Customer or project team cancels or rescbedules a training program w~thln 30
days prior to the start date of a scheduled program, Customer shall pay
Motorola fifty percent of the total fee charged to Customer or project team for
that program
7 The effort has been made m advance to gather all relevant mformat~on to
produce th~s proposal and ~s based on mformat~on avmlable at th~s t~me
Additional ~nformat~on made avatlable later may reqmre Motorola to update
this proposal and the price
8 All prices are vahd through the year 2001
Confidenbal and Propnetaty
ORDINANCE NO~9~)O/-g:~ '~~-
AN ORD~qANCE AUTHORIZING THE EXECUTION OF CHANGE ORDER THREE TO
THE CONTRACT BETWEEN THE CITY OF DENTON AND MOTOROLA, INC,
PROVIDING FOR AN INCREASE IN THE SERVICE PROVIDED AND SCOPE OF WORK,
AN INCREASE IN THE CONTRACT AMOUNT, PROVIDING FOR THE EXPENDITURE
OF FUNDS THEREFORE AND PROVIDING AN EFFECTIVE DATE (PURCHASE
ORDER 11509 - MOTOROLA, INC IN THE AMOUNT OF $837,231 AND CHANGE
ORDERS ONE AND TWO IN THE AMOUNT OF $11,110, PLUS CHANGE ORDER
THREE IN THE AMOUNT OF $148,945)
WHEREAS, on January 2, 2001 (Ordinance 2001-018), the CaW awarded a Contract for
the 800 Mlaz Radio System Upgrade & Relocation ~n the amount of $837,231, and
WI4_EREAS, change orders one and two m the amount of $11,110 were added to the
contract, and
WHEREAS, the C,ty Manager hav,ng recommended to the Council that a change order
three be authorized to amend and restate such contract agreement w~th respects to the contract
amount and serrate provided and smd change order being in comphance w~th the requirements of
Chapter 252 of the Local Government Code, Now, THEREFORE,
THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS
SECTION 1 That the change order three increasing the contract amount and increasing
the services provided m the pa)anent schedule of the agreement between the City of Denton and
Motorola, Inc, on file m the office of the Purchasing Agent, in the amount of One Hundred
Forty Eight Thousand Nine Hundred Forty F~ve and no/100 Dollars ($148,945), is hereby
approved,and the expenditure of funds therefor is hereby authorized The master contract amount
is amended to read total amount of $997,286
SECTION 2 The City Manager, or Ins designee, is anthonzed to enter into a contract on
behalf of the C~ty m accordance w~th the terms set forth in Section 1 and to expend the funds
provided for m Section I as per change order three
SECTION 3 That tlns ordinance shall become effective immediately upon its passage
and approval
PASSED AND APPROVED this the ~Pf-~ day of~2001
BULINE BROCK, MAYOR
ATTEST
JENNIFER WALTERS, CITY SECRETARY
~&Zs ~o ~A~;O~
HB~~Y, CITY ATTO~k~BY
CHANGE ORDER~eff~[PO 11509 ORDINANCE 2001
t
ATTACHMENT 1
CHANGE ORDER FORM
Purchaser: Change Order No
Name City of Denton Date' 7/26/01
Address' 901 A Texas Street
Denton, TX 76201
Phone' (940) 349-7172
In accordance with the terms and conditions of the Agreement dated January 24,
2001, the following changes are approved
Contract Price Adjustments' ACTUAL PURCHASE
ORDER AMOUNT
Or,glnal Contract Value $837.500 $837,231
Prewous Change Order amounts #1&2 $11,110
This Change Order # 3 $148,945 $148,945
New Contra~ Value $997.625 $997,286
Provide Qty 50 MCS-2000 Level II, 7-15 watt SmartNet
S~ngle Control Head Remote Mount Mobile w/17' cable
Provide Qty 6 MCS-2000 Level II, 7.15 watt SmartNet
Dual Control Head Remote Mount Mobile
Programming, removals of Syntor Radios, Install of MCS remgte red;os
Total for above services -- $142,945
Programming and installation of 6 B.l~nk Siren packages
Programming and installation of 6 SmartSffen packages
Total for siren installations = $6,000
Th~ change O~der La not billable un~il 0¢cober 1, 2001
Unless amended above, all other terms and conditions of the Agreement shall
remain in full force end effect
IN WITNESS WHEREOF, the said parties have caused this Agreement to be
executed as of the last day end year signed below
City of Denton . Motorola, Inc.
Purchaser
By By'
T~tle T~tle.
Date Datc