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2000-457
FILE REFERENCE FORM I 2000-457 Additional File Exists Additional File Contains Records Not Public, According to the Public Records Act Other FILE(S) Date Initials Amended by Ordinance No. 2003-118 05/13/03 )P- ORDINANCE N0 ~ o~cE OF T~E CITY CO~C~ OF T~E CI~Y OF D~NTON, TEXAS A~- T~,,~, SERVICE A~ S~?ORT OF F~ ~ ~'OL~CE S~O~ SO~ A~ H~W~, BET~EN THE CITY OF DENTON, TEXAS AND VISION~R, ~C, A QUALIFIED ~O~ATION SYSTEMS VE~OR ("QISV") OF THE STATE OF T~S, ~o ~ ~A~ ~OM ~=WOUS~Y ~O~T~= F~S ~ ~ ~O~T NOT TO EXCEED O~ MILLION, TWO ~D THIRTY-SEVEN THOUS~, ~E ~D ~ THIRTY-FO~ DOLL.S A~ ~TY-FIVE CENTS ($1,237,934 95), ~ PROLOG FOR ~ EFFECTIVE DATE, ~E~AS, the vendor for the semces ~t~c~pated by the attached a~eement ~s a Quah- fled Infomat~on Systems Vendor ("QISV") of ~e State of Text, ~d ~E~AS, the con.acted-for goods ~d se~mes fall w~tNn the scope of smd QISV status for ~e p~oses of the Cat~og P~chasmg Method prescribed by Chapter 2157 of the Texas Govement Code, ~d ~E~AS, upon ~e evaluaaon ~d reco~endat~on of staff, the C~ty Co~cfl has wously det~med ~at the contracted goods ~d seduces represent ~e best value obtmnable for smd goods ~d se~mes, NOW, THE~FO~ THE CO~CIL OF THE CITY OF DENTON HE.BY O~S SECTION I That the C~ Co~ml hereby authorizes the C~ty M~ager to execute a~eement be~een the C~ of Denton ~d Vm~onmr, Inc, for p~chase, hcenmng, pro~m~ng ~mplementat~on, Wmmng se~ce ~d suppo~ of fire ~d pohce suppo~ so~e ~d h~dw~e, subst~tmlly m ~e fora of the attached documents, ~d fu~her authorizes the expen~t~e of previously budgeted ~ds m ~ momt not to exceed One M~lhon, Two H~ed Thmy-Seven Thous~d, Nme H~ed ~d T~ay-Fo~ Doll.s ~d N~nety-F~ve Cents ($1,237,934 95), for that p~ose SECTION II That ~s ordinate shall become effective ~edmtely upon ~ts passage ~d approv~ PASSED~PROVED~,sthe /~¢ dayof ~~,2000 EULINE BROCK, MAYOR ATTEST JENNIFER WALTERS, CITY SECRETARY APPROVED AS TO LEGAL FORM HERBERT L PROUTY, CITY ATTORNEY Page 2 Software License Agreement THIS AGREEMENT ~s made and entered into as of the Effecbve Date as defined herein between VlSIONAIR INC (hereinafter referred to "OWNER") w~th ~ts pnnc~pal place of bus~ness,at 5601 BARBADOS BLVD, P O BOX 9000, CASTLE HAYNE, NORTH CAROLINA, 28429-9000, and City of Denton (here~n referred to as "CUSTOMER") with ~ts principal place of bus~ness at 215 E MCKINNEY, DENTON, TX 76201 WHEREAS, CUSTOMER desires to obtain from OWNER, and OWNER desires to grant to CUSTOMER, a perpetual, non-transferable, non-assignable hcense to use the Licensed Software described herein, for ~ts in-house use, upon payment of the L~cense Fee Payment of the L~cense Fee is solely for the right to use the L~censed Software pursuant to the terms and conditions on the face and attached addenda of th~s Agreement and does not constitute the purchase of the Licensed Software or of any t~tle there~n WHEREAS, th~s Agreement includes and incorporates the following Attachments Attachment "A" Payment Schedule Attachment "B" Itemized Quote Attachment "C" Statement of Work Attachment "D" Software Service Agreement Attachment "E" Network Hardware Specifications Attachment "F" Master Name H~stoncal Summary Data Transfer Specifications Document Attachment "G" Geo Conversion Document Attachment "H" Insurance Requirements Attachment 'T' Functional Requirements Attachment "J" L~censed Software Acceptance Plan Attachment "K" Escrow Services Agreement Attachment "L" Vis~onAIR Help Desk Document WHEREAS, use of the L~censed Software ~s restricted to City of Denton 215 E McKmney Denton, TX 76201 NOW, THEREFORE, ~n consideration of the mutual promises hereinafter set forth, the parties hereto agree as follows 1 DEFINITIONS Page 1 1 1 "OWNER" or "Vls~onAIR" means V~s~onAIR Inc, a North Carohna corporation w~th a pnnc~pal place of bus~ness at 5601 Barbados Blvd, P O Box 9000, Castle Hayne, North Carohna 28429-9000 1 2 "CUSTOMER" or "City" or "City of Denton" means the City of Denton, Texas, U S A w~th its pnnc~pal place of bus~ness at 215 E McK~nney, Denton, Texas 76266 1 3 "Effective Date" ~s the last date of s~gnature of a party as set forth below 1 4 "Software" means a set of instruct~ons consisting of symbohc languages, processes and logic routines in machine executable form used ~n the operation of computer eqmpment apphed to the performance of specific tasks 1 5 "Ltcensed Software" means the Software in ~ts entirety, including any Updates or part(s) thereof, listed on Attachment B Itemized Quote, Attachment C Statement of Work, and the Response to RFP port~on of Attachment I 1 6 "L~censed Software Module" means a software apphcat~on which can be hcensed separately by Owner as a standalone product The Licensed Software Modules being licensed ~n this Agreement are Computer Aided D~spatch (CAD), Records Management System (RMS), Jarl, Mobde, F~re, EMS and INFORM 1 7 "Eligible Computer System" means a designated computer with the Operating System/Programming Language as stated on Attachment C Statement of Work 1 8 "Use" means copying of all or any portion of the L~censed Software from storage umts or med~a into a computer or using any software ~n the course of computer operation 1 9 "In-house" means used only for adm~mstrat~ve purposes the City of Denton, Texas, which purposes shall include (a) use ~n any c~ty-owned, leased, or other specifically demgnated c~ty facilities of the C~ty of Denton, Texas, and (b) use ~n serving other adJacent mumclpaht~es' pubhc safety agencies w~th~n the County of Denton, Texas who are reasonably expected to become departments of the C~ty of Denton, prowded that sa~d pubhc safety agencies are reasonably expected to operate under the same ORI number as that designated for the C~ty of Denton 1 10 "Trade Secret" or "Conf~dential Information" means any bus~ness, techmcal or other ~nformat~on d~sclosed by a party which, at the t~me of d~sclosure, (a) derives ~ndependent economm value, actual or potential, from not being generally known to, and not being readily ascertainable by proper means by, other persons who can obtain economic value from ~ts d~sclosure or use, and (b) ~s the subject of efforts that are reasonable under the c~rcumstances to maintain secrecy 1 11 "DP Professional" shall mean any ~nd~wdual or bus~ness which supphes others Page 2 w~th computer equipment, software or professional adwce regarding such Computer manufacturers, dealers, distributors, retail stores, original equipment manufacturers ("OEMs"), ~ndependent sales orgamzat~ons ("lSOs"), system ~ntegrators, software houses, and data processing consultants are examples of DP Professionals 1 12 "Documentation" means all pnnted or electromc documentation which OWNER customarily provides or makes available w~th the Licensed Software The part~es agree that "Documentation" ~ncludes all Updates of such documentabon and further specifically includes four (4) user's manuals, which detail the features and funcbonaht~es of the hcensed software The part~es further agree that "Documentation" ~ncludes any and all written commumcat~ons from OWNER to CUSTOMER regarding the characteristics of the Licensed Software that may be ~ntegrated ~nto th~s Agreement as Attachments, 1 13 "Update" means (a) any pubhshed rews~on or correcbon to the Documentation, and (b) any correcbon, enhancement, replacement, evolution or new release 0nclud~ng beta versions) of the L~censed Software, except for those reasonably designated as new products for which OWNER charges separately 1 14 "Software Services" means the services which OWNER prowdes to CUSTOMER pursuant to the terms and cond~bons set forth ~n Attachment D attached hereto 1 15 "Warranty Period" means the twelve (12) month period beg~nmng on the date that each L~censed Software Module ~s first used operabonally by the Customer 2 TITLE AND OWNERSHIP 2 1 The L~censed Software and the onglnal and any cop~es thereof, ~n whole or ~n part, whether sa~d original and cop~es are made by OWNER or CUSTOMER or anyone else and all copynght, patent and trade secret and other ~ntellectual and propnetary nghts there~n are and remain the property of OWNER 2 2 CUSTOMER has been adwsed by OWNER that aspects of the L~censed Software are OWNER trade secrets These may ~nclude, but are not hm~ted to, the following system design, modular program structure, system logic flow, file structure, wdeo and report formats, coding techmques, and roubnes, file handhng and special search techmques, wdeo screen data entry handhng and report and/or forms generaben Notwithstanding th~s, ~t ~s expressly agreed and understood that CUSTOMER maintains the nght to extract and convert ~ts data, or to h~re third parties to do so on its behalf, to ~nterface wtth other apphcat~ons and to generate reports, and the part~es oontract and agree that such act~wt~es shall not, by themselves, consbtute an acbonable tort w~th respect to OWNER's cla~med trade secrets 2 3 CUSTOMER agrees to ~nclude on any cop~es made of the L~censed Software Pago 3 the same nobces of OWNER's ownership ~nterests that appear on the ongmal 3 SCOPE OF AUTHORIZED USE 3 1 For the L~cense Fee, plus charges which are due and payable ~n accordance w~th Attachment A of this Agreement, OWNER shall furmsh CUSTOMER w~th such cop~es of the L~censed Software, ~ncludlng Documentation, as needed by CUSTOMER for use (~ncludmg backup) OWNER shall similarly furmsh any Updates it may produce as soon as they become commercially available, and Updates shall be furnished so long as the a Software Service Agreement ~s ~n effect 3 2 It is specifically understood and agreed that OWNER shall not be authorized to undertake any work pursuant to th~s Agreement which would reequ~re add~bonal payments by CUSTOMER for any charge, expense, or reimbursement above the maximum not to exceed fee of five thousand dollars ($5,000 00), without first hawng obtained written authonzat~on from CUSTOMER 3 3 CUSTOMER ~s granted a perpetual, nontransferable, nonasslgnable hcense to use the Licensed Software for CUSTOMER's ~n-house use CUSTOMER shall not have the nght to subl~cense the L~censed Software ~n any manner 3 4 CUSTOMER shall not assign or otherwise transfer th~s L~cense or the L~censed Software, or any part thereof, by operabon of law or otherwise, d~rectly or ~nd~rectly, ~nclud~ng, but not hm~ted to, transfers to any joint venture or combination arrangements with any other person or enbty 3 5 CUSTOMER understands and agrees that ~t shall not use the L~censed Software ~n any other c~ty or at any other s~te Iocabon, except those designated here~n, w~thout pnor wntten authonzatlon from OWNER 4 SOFTWARE SERVICE AGREEMENT 4 1 OWNER agrees to prowde Software Services in accordance w~th the prows~ons of Attachment D (Software Service Agreement) for a penod of no less than five years from the date on which the Customer first uses the L;censed Software operationally, and coverage under the Software Service Agreement begins The term of the Software Service Agreement ~s annual The Customer may elect to renew annually The parties agree that no Software Services fees are payable at any time OWNER ~s ~n breach of Software Services obhgabons 5 WARRANTY AND LIMITATION OF LIABILITY Page 4 5 1 Following dehvery, "hve" ~nstallabon / configurabon, and tender by OWNER of the L~censed Software as meeting the acceptance cntena, CUSTOMER shall have the penod specified ~n Attachment J to conduct the tests descnbed ~n Attachment J (L~censed Software Acceptance Plan) to determine whether the L~censed Software conforms to the Apphcable Documentabon W~th~n the t~me frames specified m Attachment J, CUSTOMER shall (a) not~fy OWNER that it has accepted the L~censed Software, (b) notify OWNER that CUSTOMER has determined that the L~censed Software does not sabsfy the Performance Cntena, that Customer has rejected the L~censed Software and OWNER shall refund the fees pa~d by CUSTOMER relating to such L~censed Software, or (c) request OWNER to rectify all deficiencies m the Lmensed Software, in which case OWNER shall use reasonable efforts to rectify the deficiencies ~n a t~mely manner, and, until such time as CUSTOMER has accepted the L~censed Software, CUSTOMER shall be entitled to (1) reject the Licensed Software, ~n which case CUSTOMER shall return such L~censed Software and OWNER shall refund the fees pa~d by CUSTOMER, or (2) nobfy OWNER that ~t accepts the Licensed Software w~th deficiencies prowded that ~n no event shall acceptance of the Licensed Software with deficiencies by CUSTOMER consbtute a waiver of ~tS right to have any non-conformity of the Licensed Software with respect to the Documentation corrected ~n accordance w~th the terms of any warranty or Software Services provided here~n 5 2 (A) OWNER represents and warrants that, dunng the Warranty Period and thereafter for so long as CUSTOMER is under contract to receive Software Services, the L~censed Software will perform ~n accordance w~th the Documentabon and th~s Agreement (B) OWNER further warrants that the L~censed Software contains no computer viruses, or other code or ~nstrucbons, that modify, damage, d~sable or compromise the security of any CUSTOMER computer systems or networks (C) OWNER, further warrants that the Licensed Software will perform each of the funcbonal requirements specified ~n Attachment I 5 3 (A) CUSTOMER ACKNOWLEDGES THAT THE LICENSED SOFTWARE IS OF SUCH COMPLEXITY THAT IT MAY CONTAIN INHERENT DEFECTS AND AGREES THAT AS OWNER'S LIABILITY AND AS CUSTOMER'S REMEDY, OWNER WILL PROVIDE ALL REASONABLE PROGRAMMING SERVICES TO CORRECT DOCUMENTED CODE ERRORS WHICH DIAGNOSIS INDICATED WERE CAUSED BY A DEFECT IN AN UNALTERED VERSION OF THE DELIVERED LICENSED SOFTWARE (B) The nontransferable warranty of Paragraph 5 3 (A) to provide all reasonable programming services to correct documented code errors which d~agnos~s ind~cated were caused by a defect ~n an unaltered version of the dehvered L~censed Software is vahd during the Warranty Penod and thereafter for so long as CUSTOMER Pag~ 5 ~s under contract to receive Software Services 54 If OWNER Is unable, w~th~n the Warranty Period, to repair or replace any Licensed Software to a condition as warranted, CUSTOMER shall be enbtled to a refund of hcense fees pa~d for the Licensed Software, upon return of the L~censed Software module(s) to OWNER Any claim of warranty must be made not more than thirty (30) days after the expiration of the Warranty Penod 5 5 OWNER represents and warrants that ~t has the authority to enter ~nto th~s Agreement and has obtained all nghts and waivers necessary to grant the nghts granted hereunder OWNER represents and warrants that the exercise of the nghts granted m th~s Agreement does not ~nfnnge any th~rd-party patent, copynght, trademark, trade secret, or other ~ntellectual property right 5 6 OWNER shall, defend and ~ndemndy CUSTOMER against any and all claims brought against CUSTOMER, and shall hold CUSTOMER harmless from all corresponding damages, hab~ht~es, settlements, costs and expenses 0nclud~ng reasonable attorney's fees for ~ndependent counsel of CUSTOMER'S choosing), ansmg out of any claim that the exercise of any of the nghts granted ~n th~s Agreement ~nfnnges any third.party patent, copyright, trademark, trade secret or other intellectual property right CUSTOMER shall g~ve OWNER prompt nobce of, and authority to defend or settle, any such claim and shall g~ve, at OWNER's expense, reasonable ~nformabon and assistance 5 7 When not~fled of an action or motion that seeks to restrict the exem~se of any of the rights granted here~n, OWNER may, (and ~n the case of a judgment, order or ~njunct~on that restricts the exem~se of any of the rights granted here~n, shall), at ~ts opbon and expense, (a) obtain the right for CUSTOMER to exercise ~ts rights ~n accordance w~th th~s Agreement, (b) substitute other non-~nfnng~ng software w~th eqmvalent functional capab~ht~es, or, (c) moddy the L~censed Software, wh~le reta~mng eqmvalent functional capab~ht~es, so that ~t no longer ~nfnnges 5 8 OWNER shall have no hab~hty to CUSTOMER under th~s Article ~n the event ~nfnngement of any third-party patent, copyright, trademark, trade secret or other ~ntellectual property right arises solely from (a) components of a CUSTOMER Product or System not denved from Dcensed Software, (b) comphance w~th CUSTOMER's specific designs, specifications or wntten ~nstrucbons, other than those specified ~n Attachments C and I, (c) modlficat,on by CUSTOMER of L~censed Software, or (d) the combination of L~censed Software w~th equipment or software not authonzed or prowded by OWNER or otherwise approved by OWNER other than L~censed Software designed by OWNER to work w~th certain commem~al hardware or other commercially available software 5 9 OWNER agrees to ~ndemmfy, defend and hold CUSTOMER, ~ts officers, employees and agents, harmless from and against any and all claims, su~ts, causes of action, liab~hty, damages, judgments or expenses, ~nclud~ng, but not hm~ted to, Page 6 reasonable attorney's fees and ht~gabon costs for personal ~njur[es 0ncludlng, but not hm~ted to, death) or property damage which arise out of the negligent act or omission of OWNER ~nclud~ng, but not hm~ted to, the negligent design, manufacture, ~nstallabon, or servicing of any part of the Licensed Software Lit~gat~on costs include, but are not hmlted to the hlnng of independent counsel of CUSTOMER'S choice 5 10 Except for the ~ndemnlflcatlon provisions of this Article, claims anslng from either party's breach of its confident~ahty obhgat~ons, and claims for bodily injury or tangible property damage caused by the fault of e~ther party, OWNER's and CUSTOMER's liability for damages under th~s Agreement, whether anslng in contract, tort, or otherwise, even ~f the breaching party has been advised of the poss~b~hty of such damages, shall not exceed the amount pa~d by CUSTOMER to OWNER herein IN NO EVENT SHALL ANY PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES EVEN IF THE BREACHING PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES ) 5 11 OWNER further represents and warrants that the L~censed Software shall process dates prior to and after January 1, 2000, w~th no adverse impact on the functlonahty of the Licensed Software or the accuracy of any reports Th~s date processing shall include, w~thout limitation, internal date formats that have century recogn~bon, calculations that accommodate same-century and multi-century formulas and date values, date ~nterface values that reflect the century and calculations that accommodate the occurrence of leap years Date calculations will work correctly All date related calculations will recogmze that dates conta~mng years equal to or greater than 2000 are later than dates ~n the 1900s OWNER does not represent that the Licensed Software will be compatible w~th non-OWNER defined formats or ~nterfaces, other than as spec~fied in Attachment I 5 12 Upon the execution of th~s Agreement by all parbes, OWNER shall dehver the Lmensed Software to CUSTOMER w~th~n 14 days, except components of the Licensed Software ~dentlfled as under development under Section VIII of the Statement of Work (Attachment C) After dehvery of the Licensed Software, the CUSTOMER, as a property hcensed user, may beg~n installation and tra~mng at any t~me OWNER does prowde additional installat~on and tra~mng services for the Licensed Software and w~ll ~nstall and train the L~censed Software at CUSTOMER's request for the additional agreed upon fees listed ~n Attachment B 5 13 A ) CUSTOMER acknowledgement CUSTOMER acknowledges that due to the dynam~c nature of the ~nformation technology ~ndustry and frequent product replacements and/or upgrades developed ~ndependently by third party vendors, OWNER has no control over the turnover of product or obsolescence of technology of third party product CUSTOMER also acknowledges that OWNER develops ~ts Hardware Specification Document based upon all of the third party product mformabon available to ~t Therefore, w~th respect to third party hardware and software, CUSTOMER shall retain the respons~b~hty for the costs of purchase and installat~on of upgrades necessary to maintain the funct~onahty of the L~censed Software Additionally, Page 7 the accumulabon of storage of records ~n CUSTOMER's database over an extended penod of heavy use may require expanding the capacity and memory of the operating system In order to maintain performance at response bmes acceptable to the CUSTOMER Subject to all of the affirmative duties and obhgat~ons of OWNER under the Software Maintenance Agreement, it is the CUSTOMER's sole responsibility to maintain the operating system to ensure adequate response bmes B ) OWNER acknowledgement OWNER acknowledges and agrees that ~t will maintain ~ts status as a MicroSoft solutions prowder OWNER will also maintain ~ts L~censed Software to use the most currently released version(s) of M~crosoft operating systems and database software designed to function on Client-Server architecture 5 14 OWNER shall, for the duration of ~ts obhgat~ons under th~s Agreement, maintain the mlmmum insurance requirements specified ~n Attachment H, and shall furmsh CUSTOMER w~th ~ts cerbficates of insurance and cop~es of appropriate endorsements prior to commencement or contlnuabon of any work or obhgat~ons under th~s Agreement OWNER shall cause the pohc~es to name CUSTOMER and ~ts employees as additional ~nsureds with respect to operabons to which th~s Agreement ~s apphcable These pohc~es shall expressly provide primary coverage to all ~nsureds, and shall contain a cross-hablhty or a severab~hty of interests clause that prowdes that the insurance apphes separately to each insured and that the pohcy covers claims or su~ts by one ~nsured against the other OWNER shall also cause the pohc~es to contain an endorsement requmng that the issuer of such pohcy g~ve not~ce wa certified mall to CUSTOMER thirty (30) days pnor to cancellation or nonrenewal of the coverage or upon any material change in coverage OWNER shall produce cop~es of all endorsements and certificates of ~nsurance required under this section to CUSTOMER within ten (10) days of notification by CUSTOMER of award of Agreement and prior to the commencement of any work or obhgabon under the Agreement 6 CONFIDENTIALITY/NONDISCLOSURE 6 1 Subject to the requirements of the Texas Pubhc Informabon Act, any Confidential Informabon received by a party shall be retained ~n confidence and shall be used, d~sclosed, and cop~ed solely for the purposes of, and ~n accordance w~th, th~s Agreement The rece~wng party shall use the same degree of care as ~t uses to protect ~ts own confidential ~nformat~on of a s~mllar nature, but no less than reasonable care, to prevent the unauthorized use, d~sclosure or pubhcat~on of the Confidential Information 6 2 CUSTOMER shall take all reasonable steps to keep the L~censed Software under adequate secunty to prevent unauthonzed access, cop~es, or use made thereof, and CUSTOMER agrees to notify OWNER ~mmed~ately of the existence of Page 8 c~rcumstances surrounding any unauthorized knowledge, possession or use of the L~censed~ Software 6 3 OWNER shall take all reasonable steps to keep CUSTOMER Records 0ncluding records referenced pursuant to statutory laws relating to privacy and confident~ahty as now in existence or as hereafter amended or changed) under adequate security to ensure that no unauthorized access, cop~es, or use ~s made thereof, and OWNER agrees to not~fy CUSTOMER immediately of the existence of c~rcumstances surrounding any unauthonzed knowledge, possession or use of CUSTOMER Records 6 4 No party shall be bound by obligations restricting d~sclosure and use set forth in this Agreement with respect to Confidential Information, or any part thereof, whmh (a) was known by the receiving party pnor to d~sclosure, (b) was lawfully ~n the public domain prior to ~ts disclosure, or becomes pubhcly available other than through a breach of th~s Agreement, (c) was d~sclosed to the rece~wng party by a third party provided such third party, or any other party from whom such third party receives such information, ~s not ~n breach of any confident~ahty obhgat~on in respect of such ~nformation, (d) ~s ~ndependently developed by the rece~wng party, or (e) ~s d~sclosed when such d~sclosure is compelled pursuant to legal, judm~al, or adm~mstrat~ve proceedings, or otherwise required by law, subject to the recelwng party using reasonable efforts to prowde prior not,ce to the d~sclos~ng party to allow it to seek protective or other court orders OWNER expressly acknowledges that CUSTOMER's status as a mumclpahty does not, ~n and of ~tself, automatically ~nject or render any ~nformatlon ~t possesses or has accumulated ~nto or a part of the public domain 6 5 Notwithstanding any other provision of Section 6 of th~s Agreement, ~t ~s expressly agreed and understood that CUSTOMER may write, or allow th~rd-party programmers, DP Professionals or software vendors to wnte, apphcabon software ~nterfaces (APIs), routines or code for CUSTOMER's use, to allow CUSTOMER to share data between the L~censed Software and any other software apphcation, and ~t is expressly agreed and understood by the parties that such acbon, by ~tself, shall not constitute a breach of any duty of conf~dent~ahty or non-d~sclosure 7 TERMINATION 7 1 In the event of a material breach or default by the CUSTOMER OR OWNER ~n the performance of th~s Agreement, the aggrieved party shall g~ve written not~ce to the other party spec~fying the nature and extent of the breach The party in breach or default shall have thirty (30) days thereafter to cure any such curable breach or default If such breach or default is not cured w~th~n sa~d thirty (30) day period, the termination of this Agreement shall become effective on the forty f~fth (45) day following said written not~ce 7 2 The parbes specifically agree that OWNER w~ll be deemed to be in breach of ~ts obhgat~ons to CUSTOMER, and CUSTOMER may terminate th~s Agreement by written notme to OWNER, ~f Page 9 (a) OWNER is unable, at any t~me during the Warranty Period specified ~n this Agreement, to correct any matenal malfunction, defect or nonconformity ~n the Lmensed Software which prevents the L~censed Software from funcbonlng m accordance w~th the Documentabon and th~s Agreement, within thirty (30) days after CUSTOMER's notification to OWNER specifying ~n reasonable detail ~n what respects the L~censed Software finis to conform, (b) OWNER ~s unable to discharge any of its material maintenance obhgat~ons w~th respect to L~censed Software ~n accordance w~th the warrant~es for such maintenance set forth ~n the Software Services Agreement (Attachment D), or ~n any other maintenance agreement ~n effect between OWNER and CUSTOMER, w~thin thirty (30) days after CUSTOMER's notification to OWNER specifying ~n reasonable detail in what respects the Licensed Software ~s not properly being ma~ntmned, (c) the sale, assignment, or other transfer by the OWNER, w~thout the pnor written consent of the CUSTOMER, of such of the OWNER's nghts ~n the L~censed Software whmh prevents the OWNER from the d~scharge of ~ts obhgat~ons with respect to the performance of the L~censed Software under this Agreement during the Warranty Penod or w~th respect to the d~scharge of its maintenance obhgat~ons under any maintenance agreement ~n effect between OWNER and CUSTOMER, or (d) OWNER becomes ~nsolvent, makes a general assignment for the benefit of crred~tom, files a voluntary petition of bankruptcy, suffers or permits the appointment of a receiver for ~ts bus~ness or assets, becomes subject to any proceeding under any bankruptcy or ~nsolvency law, whether domestm or foreign, or has wound up or hqmdated ~ts business voluntarily or otherwise, and CUSTOMER has compelhng reasons to beheve that such events w~ll cause OWNER to fa~l to meet its warranty or maintenance obhgat~ons in the foreseeable future 7 3 (A) If the Agreement ~s terminated during the Warranty Penod by CUSTOMER due to a default by OWNER, said termination unrelated to provision 7 2(d) of th~s Agreement 0 e, OWNER's default due to insolvency), then, in addition to any other remedies at law or in equity available to CUSTOMER, CUSTOMER may elect (a) for OWNER to return payments ~t received for the L~censed Software and Software Services within fourteen (14) days of termination ~n which case CUSTOMER agrees not to obtain the release of the Deposit Matenals pursuant to Attachment K (Escrow Services Agreement) and CUSTOMER agrees to return the Licensed Software to OWNER; or (b) to obtain the release of the Deposit Matenals pursuant to Attachment K (Escrow Serwces Agreement) ~n which case CUSTOMER agrees not to receive a return of payments OWNER has received and CUSTOMER agrees to make payment in full for the software license fees for all Deposit Matenals released (B) If the Agreement ~s terminated dunng the Warranty Penod by CUSTOMER due to a default by OWNER under prows~on 7 2(d) of this Agreement 0 e, OWNER's default due to insolvency), Page 10 then, ~n addition to any other remedies at law or ~n equity available to CUSTOMER, CUSTOMER may elect for OWNER to return payments ~t received for the L~censed Software and Software Services or to obtain the release of the Deposit Materials pursuant to Attachment K (Escrow Services Agreement) or both 7 4 In the event that th~s Agreement ~s terminated, each party shall forthwith return to the other party all papers, matenals, and other properties of the other party then ~n ~ts possession 7 5 The provisions of Secbons 1 (Deflmt~ons), 5 5, 5 6, 5 7, 5 8, 6 (Confidenbahty / Nond~sclosure), 7 (Term~nabon), 8 (Taxes), 9 1, 9 2, 9 4, 9 6, 9 7, 9 8, 9 10, 9 11, and 9 12 shall survive any termination 8 TAXES 8 1 CUSTOMER shall pay any and all taxes arising from or based upon the L~cense Fee, th~s Agreement or CUSTOMER's future use of the L~censed Software, other than ~ncome taxes properly owed by OWNER, unless CUSTOMER makes a claim of tax exempt status In such a case, CUSTOMER shall prowde OWNER w~th evidence documenting official tax-exempt status 9 INDEPENDENT CONTRACTOR RELATIONSHIP 9 1 OWNER shall act ~n the capacity of an ~ndependent contractor w~th respect to CUSTOMER OWNER shall not act as, nor represent ~tself as being, an agent of CUSTOMER, and shall not act as, nor represent ~tself as being authorized to commit CUSTOMER to any obhgat~on 9 2 As an ~ndependent contractor, OWNER shall take d~recbon from CUSTOMER related to the results to be achieved by OWNER dunng the term of th~s Agreement All such d~rectlon shall be consistent w~th the scope of services to be provided under th~s Agreement or any Addendum 9 3 As an independent contractor, neither OWNER nor ~ts employees, agents, or contractors shall have the status of employees of CUSTOMER or its subs~d~anes Neither OWNER nor its employees shall be ehgible to participate ~n any employee benefit, group insurance, or executive compensabon plans or bonus programs offered to employees of CUSTOMER CUSTOMER shall not provide social security, unemployment compensation ~nsurance, worker's compensabon insurance, d~sab~hty ~nsurance, or mm~lar coverage, nor any other statutory benefits of employment to OWNER, Page 11 9 4 OWNER shall comply w~th all apphcable State and Federal regulabons ~nclud~ng but not hm~ted to the fihng of all required State and Federal ~ncome tax and other related taxes 9 5 Nothing ~n this Agreement shall be construed to create a hablhty to any person who is not a party to thIs Agreement, and nothing herein shall waive any of the part~es' defenses, both at law or equity, to any claim, cause of acbon, or ht~gabon filed by anyone not a party to th~s Agreement, ~nclud~ng the defense of governmental ~mmun~ty, which defenses are hereby expressly reserved 10 GENERAL 10 1 Approval by CUSTOMER shall not constitute, nor be deemed a release of the respons~bflity and habfl~ty of OWNER, ~ts employees, associates, agents, subcontractors, and subconsultants for the accuracy and competency of their designs or other work, nor shall such approval be deemed to be an assumption of such responsibility by CUSTOMER for any defect ~n the design or other work prepared by CONTRACTOR, ~ts employees, subcontractors, agents, and consultants 10 2 This Agreement, together with all appendices or other attachments referenced herein, contains the enbre agreement and understanding by and between the CUSTOMER and OWNER w~th respect to th~s project The parbes hereto acknowledge that each has read th~s Agreement, understands ~t, and agrees to be bound by ~ts terms No representations, promises, agreements or understandings, whether wntten or oral, relabng to this agreement and not contained or referenced here~n, shall be of any force or effect The part~es further agree that this Agreement shall not be modified, except by a written agreement s~gned on behalf of both part~es by their respective duly authorized representatives 10 3 If e~ther party ~s required to engage ~n any proceedings, legal or otherwise to enforce ~ts rights under th~s Agreement, the prevailing party shall be enbtled to recover from the other, ~n add~bon to any other sums due, the reasonable attorneys fees, costs and necessary disbursements ~nvolved in sa~d proceedings 10 4 OWNER Is hereby authorized to make reasonable ~nqu~nes, with CUSTOMER's cooperation, concerning CUSTOMER's comphance w~th th~s Agreement 10 5 If CUSTOMER materially breaches any of ~ts obhgabons w~th respect to hm~ted use or confidenbahty of the L~censed Software, OWNER may seek equitable rehef to protect ~ts ~nterest there~n, ~nclud~ng, but not hm~ted to, ~njunct~ve rehef 10 6 OWNER shall not be hable for delays ~n any of ~ts performance hereunder due to causes beyond its reasonable control including, but not hm~ted to, acts of God or labor d~sturbances Page 12 10 7 If any term(s), prows~ons(s), or condition(s) of th~s Agreement ~s held by a court of competent junsdlctlon to be mvahd, void or unenfomeable, the remainder of the prows~ons shall remain ~n full rome and effect and ~n no way be affected, ~mpa~red or mvahdated 10 8 This Agreement shall be governed by the laws of the State of Texas All claims concerning the vahd~ty, interpretabon, or performance of any of ~ts terms and prows~ons, or any of the nghts or obhgabons of the part~es hereto, shall be ~nsbtuted and prosecuted ~n The State of Texas, County of Denton 10 9 Th~s Agreement may be executed m multiple cop~es, w~th each executed copy consbtubng an original, but collectively constituting but a s~ngle document 10 10 If this Agreement ~s not fully executed by CUSTOMER w~th~n ninety (90) days of d~spatch by OWNER to CUSTOMER the offer contained here~n shall terminate and any subsequent sigmng of this Agreement shall have no b~nd~ng effect 10 11 The contract documents consist of th~s Agreement and ~ts Attachments In the event of a conflict between the contract documents, the order of precedence shall be the prowslons of the main body of th~s Agreement and then the Attachments and the Documentation ~n the following order Funcbonal Requirements (I), Documentation, Statement of Work (C), Software Servme Agreement (D), Itemized Quote (B), Payment Schedule (A), Network Hardware Spec~ficabons (E), Master Name H~stoncal Summary Data Transfer Spec~ficabons Document (F), Geofile Conversion Document (G), Certificate of Insurance (H), Escrow Services Agreement (K), and then the Acceptance Plan Document (J) 10 12 OWNER offers an escrow enrollment plan as an added service to customers It ~s the CUSTOMER's responslb~hty to pay to the Escrow Agent the annual beneficiary maintenance fee m order to retain current status as an escrow beneficiary The escrow agreement shall be an agreement of the form prescribed m Attachment K (Escrow Services Agreement) Enrollment of the CUSTOMER ~n the escrow plan shall occur on or prior to the ~nstallabon of the L~censed Software In the event that OWNER should materially default in ~ts obhgabons to CUSTOMER, or terminate th~s Agreement other than as permitted ~n accordance w~th the language here~n, excluding a good faith dispute regarding an uncured and material breach or default of th~s Agreement by CUSTOMER, then CUSTOMER shall be enbtled to the release of Source Code ~n escrow The Source Code shall be used for conbnued use and maintenance of the software only All ~ntellectual and proprietary rights shall conbnue to remain ~n OWNER subsequent to the release of the source code or termination of th~s Agreement Page 13 CUSTOMER acknowledges that advances in technology, software, and their operabng platforms evolve over bme and that support and maintenance programs evolve ~n response CUSTOMER also acknowledges that the ~ntroductlon of new technology may reequ~re OWNER ~n future years to alter support and maintenance service ~n order to remain current w~th such technologies As such, the d~sconbnuance of a specific product or vers~on's support and maintenance program by OWNER, w~th at least two (2) year's prior notme, which ~s due to substanbal advances ~n technology shall not constitute a failure or refusal on the part of OWNER to provide support and maintenance, so long as reasonable altemabves are offered to CUSTOMER by OWNER Nothing ~n this paragraph shall be construed to ~nvahdate or supersede OWNER's affirmabve obhgat~on as set forth ~n §5 13(B), above 10 13 Each party represents that the person execubng the Agreement on ~ts behalf is a duly authorized representative with the specific authority to execute th~s Agreement IN WITNESS WHEREOF, the part~es have executed th~s Agreement as of the day and year last s~gned below VISIONAIR, INC. City of Denton S,gnature ~ ~ I~~// S,gnature Name Rmhard J Holloman Name M~chaelW Jez T~tle President Title City Mana,qer Date I'L[ '%1 ~-~o Date 5601 Barbados 81vd, P 0 Box 9600, Castle Hayne, NC 28429-9000 ~ ~,~;-~ '"'~ III II II1'11 I II I I I Phone 512-306-0087 Fax 512-306-0091 Estimate Date December 12, 2000 Attachment "B': :Itemized Quote Agency Information g Remote Office Information Agency City of Denton Office VlSiORAIR, Inc Contact Tim Smith Contact Michael Pruner Ernafl t~rn smith@cltyofdenton corn Emall michaelp@vlsiona~r corn Address 610 E Hickory, Suite A Address P O Box 340926 City Denton, TX 76205 City Austm, TX 78734 Phone 940-349-7267 Fax 940-349-8533 Phone 512-306-0087 Fax 512-306-0091 Computer Aided Dispatch Code Licenses Price Sase CAD Package (pop under 75,000) VPC1-7 7 $103,365 O0 CAD Monitor - View Only VPCHON 30 $15,000 00 Egll Interface VPCE-5 5 $6,010 00 EMD Interface VEMD-5 5 $4,725 00 NCIC Link - Access Only VPCN-7 7 $6,435 00 Paging Link VPCP-7 7 $6,435 00 Rip And Run Interface VRIP-5 5 $6,010 00 Supervmor Position VPCS-3 3 $12,015 00 CAD Happing VMAP-5 5 $18,290 00 Sub Total $178,285 O0 Records Management System Code Licenses Price Base RMS Package (Pop under 75,000) VPR140 40 $43,120 00 Bar Coding VBAR40 40 $8,580 00 Citations VPRC40 40 $8,580 O0 Equipment Halntenance VPRE40 40 $8,580 O0 Internal Affairs VPRI40 40 $8,580 O0 Pawn VPRP40 40 $8,580 O0 Towing VPT040 40 $8,580 O0 Traffic Accidents VPRT40 40 $8,580 O0 Wants and Warrants VPRW40 40 $8,580 O0 Administration and Personnel VPRA-0 ~.0 $5,720 00 Imaglng/Mugshots VIMG20 20 $20,595 00 Narcotics and Int~eliigence VPRN-5 5 $4,005 00 Sub Total $142,080 O0 Jail Code Licenses Price Iai1 Base Package VPTA-5 5 $24,030 00 Fingerprint Interface VFING 5 $10,000 00 Sub Total $34,030 O0 Police Mobile Code Licenses Price Mobile/LAN Server Switch for Access from Mobile and LAN VMSGlC 100 $82,500 00 Client - NC[C Access from the LAN only VMBLA1 20 $11,000 00 Client - NCIC Access from the Mobile units VMBLA2 85 $93,500 00 In Car Mapping with AVL VMBLA4 85 $28,050 00 Mobile Access to Vision EMS VMBLA5 85 $28,050 00 Mobile Incident Report License VMBLA6 85 $18,700 00 Mobile Accident Report License VMBLA7 85 $18,700 00 Mobile Reid Interview Report License VMBLFI 85 $18,700 00 Cad Interface For Silent Dispatch VMBLCAD 85 $18,700 00 Sub Total $317,900 O0 Fire Mobile Code Licenses Price Client - NCIC Access from the Mobile units VFMBLA2 27 $29,700 00 In Car Mapping with AVL VFMBLA4 27 $8,910 00 Mobde Access to Vision FIRE VFMBLA5 27 $8,910 00 Mobile Incident Report License VFMBLA6 27 $5,940 00 Cad Interface For Silent Dispatch VFMBLCAD 27 $5,940 00 Sub Total $59,400 O0 Fire Code Licenses Price Rre Module VFIR20 20 $27,460 00 Sub Total $27,460 O0 Emergency Management System Code Licenses Price EMS Module VEMS20 20 $27,460 00 Sub Total $27,460 O0 24x7 coverage ~s 24 hours a day, 365 days a year 8x5 coverage is regular business hours, 5 days a week Maintenance Code Years Price 24 x 7 CAD SW Maintenance M24CAD i $30,308 45 8 x 5 EMS SW Maintenance M8XSEMS 1 $1,029 60 8 x 5 Fire SW Maintenance M8XSFR i $3,295 20 8 x 5.3ail SW Maintenance M8XS.1L i $4,083 60 24 x 7 Message Switch SW Maintenance M24MSW i $14,025 00 24 x 7 Pohce Mobile SW Maintenance M24MBL I $40,018 00 24 x 7 Fire Mobile SW Maintenance M24MBL i $10,098 00 8 x 5 RMS SW Maintenance M8XSRMS i $17,049 60 Sub Total $119,907 45 Znetallatlon Code Price CAD Software Installation INSCAD $2,500 00 CAD Project Management PMCAD $17,828 50 CAD Network Cot)figuration NWCCAD $2,800 O0 EMS Software Installation INSRMS $2,500 00 RMS Project Management PMRMS $14,208 00 RMS Network Configuration NWCRHS $3,000 00 Mobile Software Installation INSMBL $5,500 O0 Mobile Project Hanagement - Police PMMBL $31,790 00 Mobile Project Management - Fire PMFMBL $5,940 00 Hoblle Network Configuration NWCMBL $6,000 00 Jail Software Installation INS.]L $2,500 00 Jail Project Management PM]L $3,403 00 Jail Network Configuration NWC]L $2,500 00 EMS Software Installation INSEMS $2,500 00 EMS ProJect Management PMEMS $858 00 EMS Network Configuration NWCEMS $3,000 00 Fire Software Installation INSFR $2,500 00 Fire Project Management PNFR $2,746 O0 Fire Network Configuration NWCFR $3,000 O0 Sub Total $115,073 50 Training Code Days Price CAD System Administrator TCADSA2 4 00 $4,800 00 CAD Telecommunlcator TCAD2 9 00 $10,800 00 CAD Training TCAD2 2 00 $2,400 00 CAD Training TCAD2-A 2 00 $2,400 00 CAD Advanced Sys Admln TCAD2 1 00 $1,200 00 CAD LIVE TCAD2 2 00 $2,400 00 RMS System Administration TRMSSA2 3 00 $3,600 00 RMS Case Reports TRMS2 7 00 $8,400 00 RMS Warrant TRMS2 1 00 $1,200 00 EMS Citation TRMS2 I 00 $1,200 00 EMS DMV/Accident W/Vlslo TRMS2 6 00 $7,200 O0 RMS Administration and Personnel TRMS2 i 00 $1,200 00 RMS Pawn TRMS2 0 50 $600 00 RMS Towed Vehicle TRMS2 0 50 $600 00 RMS Intelhgence TRMS2 i 00 $1,200 00 RIVlS Internal Affairs TRHS2 i 00 $1,200 00 RMS Equipment Maintenance TRIVlS2 2 O0 $2,400 00 RMS Live TP. MS2 2 00 $2,400 00 RMS Advanced TRMS2 2 00 $2,400 00 RMS Training TRMS2 2 O0 $2,400 00 EMS Training TRMS2-A 5 00 $6,000 00 RHS Basic & Essentials TRMS2 2 00 $2,400 00 EMS Basic & Essentials TP. MS2-A 5 00 $6,000 00 RMS Sar Coding for Evidence and Property TRMS2 0 50 $600 00 3all System Administration T3LSA2 2 00 $2,400 00 .]all Booking w~th Imaging T.]L2 4 00 $4,800 00 .]ail Live T.]L2 2 00 $2,400 00 3ail Live T3L2-A 2 00 $2,400 O0 Mobile System Administration THBLSA2 1 00 $1,200 00 Mobile for Officers/Records Personnel TMBL2 3 00 $3,600 00 Mobile for Telecommunicators TMBL2 1 00 $[,200 00 Mobile Training TMBL2 8 00 $9,600 00 Mobile Training TMBL2-A l0 00 $12,000 O0 Hobble Base TNBL2 4 O0 $4,800 00 Mobile Reporting TMBL2 4 00 $4,800 O0 Hobble Reporting TMBL2-A 3 50 $4,200 00 System Administration for Fire and Setup TFRSA2 3 00 $3,600 00 Fire Tnc~dent / Calendar / Personnel TFR2 2 00 $2,400 O0 Fire Crew TF~,2 3 00 $3,600 00 Fire Budget TFP.2 3 00 $3,600 00 Rte S~te / Water Source / Equipment TFP.2 2 00 $2,400 00 Fire LIVE TFR2 ~. 00 $[,200 00 Advanced Fire TFR2 0 50 $600 00 EMS Training TEMS2 :L4 00 $16,800 00 EMS System Administration TEMSSA2 3 00 $3,600 00 Sub Total 138 50 $166,200 00 Conversions and Data Transfers Code Ouantlty Price CAD 3rd Party Geo Conversion DT-3PG [ $3,000 00 EMS MNHS P. VMNHS I $10,656 00 CAD 3rd Party Additional Tables DT-3PAT 1 $2,500 O0 Sub Total $16,]56 O0 Options Code Quantity Price Encoder [nterface VS[296 ! $10,000 O0 Interface Estimate VS[107 [ $10,800 O0 NC]C Pager Software and Services ~LO Units * VSI294 i $18,488 O0 Paperless Reporting AP! VS1118 1 $10,000 O0 Software Enhancements VSOF01 i $9,600 O0 Sub Total $58,888 O0 Xnform Code Licenses/Days Price Base Package 2 - Agency Hosts * V[NF2-[O 10L $20,000 00 Inform Project Management PM[NF2 10L $[,500 00 Inform 8X5 Maintenance M8XS[NF2 l0 IOL $1,200 00 Inform Network Configuration Services NWC[NF2 10L $1,500 00 Inform [nstallati0n Services * [NS[NF2 3L $6,000 00 On-site VS! Technician Support * [NS[NF2-TS 2D $4,000 00 Sub Total $34,200 O0 *Discount ($59,105 00) (;rand Total $1,237,934 95 Prices are valid for 45 days from date of Estimate Prices DO NOT Include taxes VlsionAIR, Inc Attachment "C" Statement of Work SECTION I. GENERAL INFORMATION AND CUSTOMER PROFILE A SALES REPRESENTATIVE INFORMATION NOTE' If this is a Multi-Jurisdictional Customer, a Statement of Work must be completed for each Agency. VlslonAIR Sales Representative Michael Pruner Date 11/17/00 VlslonAIR Project Manager Lisa Clark PM Imtaals PM Approval Date B LEGAL ENTITY INFORMATION (For Contracting) LEGAL ENTITY NAME City of Denton Texas Street Address 601 E. Hickory, Suite A City Denton State TX Zip 76205 Telephone 940-349-8562 Fax 940-349-8533 Contact Alex Pettlt To whom should the Contract Package be mtuled Name Alex Pettlt Title Director of Technology Serwces Telephone 940-349-8595 Complete Address same as above C CUSTOMER NAME / ADDRESS / TELEPHONE CUSTOMER NAME City of Denton PO# Customer Main Telephone 940-349-8562 Fax 940-349-8533 Training Room Telephone 940-349-7812 Finance Office Telephone 940-349-8533 CUSTOMER ADDRESS STREET CITY STATE ZIP Location Address 601 E Hickory Denton TX 76205 Training Center Address 601 E Hickory Denton TX 76205 Shipping Address 601 E Hlekory~ Suite A Denton TX 76205 Ma~lmg Address' 601 E. Hiekory~ Suite A Denton TX 76205 Customer is located m what COUNTY Denton Is this a new VlslonAIR Customer or a Current VlslonAIR [] New Customer [] Current Customer Customer If this ~s a Current VlslonAIR Customer, is this a DOS to Windows UPGRADE [] Yes [] No Is this an Addendum to an existing License [] Yes [] No Date Ex~stmg Lmense S~gned Additional Comments A Purchase Order, if not available at time of signing contract, Is requested within 30-45 days of date of signing contract, payment schedule and other related contract items Please fax the Purchase Order to the attention of TJ in Accounts Receivable at 910-602-6190, or if available, please return with contract documents for processing. Rews~on 2 (06/23/00) I VimonAIR, Inc Attachment "C" Statement of Work D. CUSTOMER ORI # / STATE SALES TAX INFORMATION / DOMAIN NAME NOTE. Customer must furnish VisionAIR with a Sales Tax Identification number and rate If exempt, Customer must provide Vision with a Sales Tax Exempt Certificate as verification of the exempt status The sales tax documentation must be provided to the Accounting Department at VlslonAIR, Inc (1-910- 602-6190) upon signing of the Contract. ORI Number TX0610200 FDID# FD604 Junsdlctlon # DPSN Domain Name CODPS State Sales Tax Status [] Taxable [] Exempt (If exempt, Customer must provide Tax Exempt Certificate ) If Taxable, Sales,Tax Rate If Taxable, Sales Tax Identification # Additional Comments Tax Exempt #75-6000514 E CONTACT INFORMATION City ProJect Manager Tim Smith Title Customer Support Manager Ema]l Address t~m sralth~eltyofdenton eom Telephone 940-349-7267 Fax 940-349-8533 Cell 940-391-4958 List the names and telephone numbers of personnel dedicated to the prolect: (List main contact above ) NAME TITLE PHONE EMAIL Gary Matheson Police Chief 940-349-7925 Gary Matheson~cltyofdenton eom Ross Chadwick Fire Chief 940-349-8101 erchadw~®cityofdenton com Joanle Housewnght Capt of Support Services 940-349-7996 Joanlehousewrlght(~cityofdenton corn David Wright LT of Support Services 940-349-7939 David Wnght~cltyofdenton com Scan K~rk Support Services 940-349-8181 Scan Klrk~cltyofdenton com Brad Cole Battalion Chief 940-349-7285 bwcole(~cltyofdenton.com Additional Comments Any scope of work changes must be routed through Tim Smith or his designee F CUSTOMER PROFILE AGENCY TYPE [] 911 Center []Fire [] Sheriff []Jail [] Private Sector [] Pohce []Airport Police []EMS [] Court [] College [] Other [] Multi-Jurisdictional / # of Junsdmt~ons Total# of Officers 194 Sworn Officers 135 Detective 24 Clmhan 60 Patrol 84 Dispatch 18 Jail 6 Admln 48 Other 14 Total Pop Served 74~000 Day Population n/a Night Population n/a Seasonal Increase n/a Other Agency Webslte CltyofDenton com Indicate below the VisionAIR Pubhc Safety State products the customer Is automating [] CAD [] RMS [] Mobile Data [] Jail [] Fire [] Court [] EMS [] GEO [] Other Inform Additional Comments The customer acknowledges that housing data for VlSlonglVIS, JAIL, FIRE, and/or COURT on the,same server results in the sharing of common master index data including Master Name, Master Property, Master Vehicle, and Master Address In order to keep the master databases separate for each respective index~ agencies not choosing to share master index data must utilize separate servers G. HARDWARE VENDOR INFORMATION NOTE' The customer ~s responsible for providing hardware that meets VlslonAIR specfficatlons as described in the Hardware Network Specifications Document. These hardware requirements are necessary for s~eeessful operation of the Windows NT version of the Vision applications software Hardware Vendor Dell Computer - workstations - Servers TBD Revtston 2 (06/23/00) 2 VisionAIR, Inc Attaohment "C" Statement of Work Contact Name Tim Smith - City of Denton Telephone 940-349-7267 Street Address City State Zip Is hardware vendor NT Certified? [~]Yes [] No Proposed hardware installation date Hardware Maintenance Provider Dell on WS Phone 800-955-3355 Additional Comments H SITE ISSUES NOTE -The cable must be at least CAT 5, tested, and Certified VlslonAIR does not provide cable installation Cable installation means pulling cables, lnstalhng termination plates ~n walls and floors. VlSlOnAIR is not responsible for any cable work done by any third party vendor Transmission of data may be adversely affected by improper cable installation. -The Customer must provide VislonAIR with a report of cable verfficatIon (CAT5 Certification) -The Customer must provide VisionAIR with a diagram layout of the cable drop location, numbering, and relation to patch panel. Does customer have physical space for the staging of hardware configuration9 [~Yes [] No If no, what modifications are planned and what is the planned completion date9 Has customer made arrangements for cabling? ~]Yes [] No Ifno~ what is theiplanned completion date* Does customer have sufficient electrical outlets and power supply to accommodate new configuration of network and workstation hardware? [~Yes [] No (Note one outlet per cpu and one per momtor) Does customer have physical space for all network hardware components9 (this ~ncludes workstations, server location must have room for racks ere ) []Yes [] No Is there an eqmpment room set aside for the rack, servers, hub, etc? [~Yes [] No Is Customer aware that ~t ~s mandatory for them to have a dedicated phone hne and modem for support connectivity (RAS*) [~]Yes [] No Are notebook computers or other portable computers to be used? [~Yes [] No If yes, please expltun how these computers will be used and how they will access the network LAN Based and CDPD Mobile Clients Additional Comments Customer will provide cable and layout drawing SECTION II. CAD INFORMATION / [] N/A NOTE' If the Message Switch IS purchased, the Customer MUST purchase a Host Only License of NetOp Software. This allows VlSlOnAIR Support to dial m to resolve support issues with the Message Sw~tch Number CAD calls/year 107~000 Number of Dispatchers 18 Number of Call takers n/a Please lndmate for each workstation or group of CAD poslt~ons (1 e CAD Pos # 1-5), if the workstation is used by a call taker (C), d~spatch (D), Supervisor (S) or CAD Momtor-Vlew Only (V), Servmes available 0 e, NCIC, Mapplng~ E911, or Message Switch (MS), Location of the workstation Rems~on 2 (06/23/00) 3 VisionAIR, Inc Attachment "C"' Statement of Work Cad C D S V NCIC Mapping E911 Message Location Pos~t~on ~ Switch 1-4 ~ [] [] [] [] [] [] Dispatch 5 31[]1OI [] [] [] [] Dispatch 6-7 [] 31[]1[]1 [] [] [] [] Front Desk 8 [] 3 I r-Ill-il [] [] [] [] AmmalControl 9-10 [] 31[]1[]1 [] E ~ E D~spatch-Clov~s/L~sa What dep~ents will be d~spatched by t~s C~ system~ ~ Law Enforeemem ~ F~m ~ EMS ~ O~er Ammal Control Additional Comments A. E911 INFO~ATION/O N/A NOTE -Customer must procure activation of the ANI/ALI feed prmr to V~s~onAIR configuration -Customer must provide cable for connection from Controller to CAD Server -Customer musg provide V~s~onAIR w~th the ANI/~I layout ~n printed or electromc format -A~ E911 Vendor representative must be present during ANI/ALI activation. A~ency Comac~ N~e for ANI/ALI mfo~atmn Clows George Telephone 940-349-7975 Total number of posmons reee~wn~ E911 5 Type of E911 Eqmpment CML E911 eqmpment vendor contact ~enco ~1 - ~aw McConnell Telephone 972-221-0911 A~/ALI So.ce ~ contact n~e Mark Payne Telephone 972-221-0911 A~ALI Source g2 contact n~e Telephone PGR 972-321-1390 Additional Comments m~ay~e~de~co org B NCIC INFO~ATION / O N/A NOTE' If terminal emulation will be used, the 3270 Terminal Emulation Sof~are must be purchased and ~nstalled by the customer. Customer must prowde Vis~onAIR with written verfficatmn from the State regarding the activat~on The State, Customer and V~s~onAIR must agree upon activation date Additional terminal ~dentiflers must be available for each workstation that will be accessing NCIC via Vision's m~ssag~ awlt~h. Total n~ber desired to receive NCIC 7 Vendor prov~,n~ NCIC access (list the Stat~ a~d Co~t~ if that is appropmate ) TX DPS Contact n~e Molly Wright Telephone 512-424-2254 T~e ofque~ fo~ms ~ Tag ~V~ ~OLN ~N~e ~d DOB T~e of interface ~ Te~m~ Emulmmn (Toggle) ~ Message Sw~tch O Stme Propnet~ So~w~e O Third P~ So~w~e O O~er Have Stme Protocols be~ ordered? ~ Yes O No I Pla~ed Act~vatmn Dine T~e of protocol O TCPflP ~ LU6 2 ~SNA 3270 OLU2 O Polhng B,-Sync Additional Comments VisionAIR has TDA sheet from Customer/State of Texas. Revts~on 2 (06/23/00) 4 VisionAIR, Inc Attachment "C"' Statement of Work C MAPPING INFORMATION / [] N/A NOTE' - V~sionAIR does. not warrant the completeness or accuracy of the data/map ~nformation prowded by any Third Party Map program. VisionAIR provides the interface only Attributes, characteristics and data provided via Arcvlew, Maplnfo, or any other Map Programs sold through a third party vendor are not the respons~bdlty of VislonAIR. The VasionAIR Mapping Software Product does not include amportlng or transferring of ex~sting map files to ArcView, Maplnfo, or any other Map Program If file transfer/~mporting and/or digitization/manipulation of data prowded by ArcVlew, Maplnfo, or any other Map Program is reqmred, these services must be detailed m the Statement of Work Please attach a complete explanation of such servaces to th~s document. -Customer must provide a sample of the street file prior to software mstallataon Is Customer purchasing mapping capabflmes from VaslonAIR [] Yes [] No If yes~ Customer must ~.?ehase ESRI MapObjeets Software License for each seat usang mapping Current Map program ii MAP1NFO [] ARCVIEW [] Other Map file format ( tab, shp, etc ) shp # workstataons shanng mapping program Wall mappang be used with RMS9 [~Yes []No If yes, Customer must purchase The Omega Group's Cnmevlew license for each seat using mapping. Will mapping be used on same momtor as CAD? [--]Yes []No Mapping Source contact name Anthony Caranna Telephone 940-349-7249 Addlt~onal Comments SECTION III. RMS INFORMATION / [] N/A A. RMS CRIME REPORTING / [] N/A NOTE' -Bar coding equipment must be on-site prior to software anstallataon. -Scanning eqmpment must be on-site prior to software installataon. -A hcensed copy of Vlsio Techmcal Software is required for on lane sketching with the Traffic Accident Module. Vls~o must be on each station that will be using the Traffic Acmdent Software for on line sketching. Vasa0 Standard allows for Crime Scene diagrams The Customer ~s responsible for purchasing the V~slO Software. State Reporting Format [~ Generic NIBRS [] Generic UCR [] State Specific What State TX Does the State a~cept eleetromc submxsslon of enrac reporting? []Yes []No Does the State mandate electromc submlssmn of crime repomn~9 [~Yes []No Number of Incidents per year 9000 Number of Citations per year 40000 Number of Acexflents per year 2800 Number of Arrests per year 6000 Will bar cod~n8 wall be used for Evadence/Property Collection9 []Yes []No Will scanning capabflat~es be utahzed for object attachment to cases~ []Yes [--]No Multi Junsdmtioflal []Yes []No If yes, please complete the attached Multl-Junsdlctmnal Form Additional Comments B LAW IMAGING INFORMATION / [] N/A Rews~on 2 (06/23/00) V,sionAIR, Inc Attachment "C" Statement of Work NOTE' -When using more than one image capturing workstation, customer must ensure consistent environmental factors at each station such as hghtlng, background color, camera type, etc -Imaging equipment must be on-site prior to software installation # mug shots or ~mages per month 1100 Total number ofworkstatmns wewmg ~mages 5 # ~mage capture pomtmns 1 Additional Comments C. JAIL RMS INFORMATION / [] N/A NOTE: Bar cod~n~ equipment must be on-site prior to software installation # of ~ncarceratlons per year 5200 Max inmate capacity 50 # of Jailers 6 # of Jarl Work~tahons 3 Comm,gsar~9 [--Yes ~No Want to automate? [--]Yes [_.No Med:cal 9 ~ Yes _ No Want to automate0 []Yes [ No Imaging? _~Yes No Want to automate9 ~Yes [._ No = No Want to automate9 I lyes [ No Bar Codmg~ ~ Yes ~_ Mult~ Junsdmt~onal --Yes [~INo If yes, please complete the Multi-Jurisdictional Form Will bar coding will be used for [~]Cell Checks [-lComm~ssary Additional Comments D JAIL IMAGING INFORMATION / [] N/A NOTE -When using more than one image capturing workstation, customer must ensure consistent environmental factors at each station such as lighting, background color, camera type, etc -Imaging equipment must be on-s~te prior to software installation # mug shots or ~mages per month 1100 Total number of workstations wew~ng images 5 # ~mage capture positrons 1 Additional Comments E FIRE RMS INFORMATION / [] N/A Contact name Brad Cole Telephone (940) 349-7285 Address admmlatratlon-212 W Sycamore Street, Denton, TX 76201 Number of calls for servme per year 3000 Number of umts on duty at one time 27 Number oflnmdents per year 3000 Number of departments 6 Stations Number of full t~me employees 155 Fire and EMS Target date to implement NIFRS 5 0 reporting9 Multi Junsdmtmnal [] Yes [] No If yes, please complete the Multl-Junsdmt~onal Form , Additional Comments F. EMS INFORMATION / [] N/A Contact name Brad Cole Telephone (940) 349-7285 Address zdmm~atrat~on-212 W Sycamore Street, Denton~ TX 76201 Number of calls 'for servme per year 8000 Number of tm~ts on duty at one t~me 27 Rewsmn 2 (06/23/00) 6 VisionAIR, Inc Attachment "C" Statement of Work Number of~nmdents per year 8000 Number of departments 6 Stations Number of full time employees 155 Fire and EMS Additional Comments SECTION IV. COURT INFORMATION / [] N/A A MUNICIPAL COURT MODULE INFORMATION / [] N/A NOTE Training must be coordinated through the VisionAIR Court Department State Reporting Eormat [] State Specific What State Does the State acgept electronic submission of Crime Reporting [] Yes [] No Number of Citations per year Number of Warrants per ~_~ar Is Customer a Beta Site II Yes [] No Multi Jurisdictional [] Yes [] No If yes, please complete the Multi-Jurisdictional Form Addittonal Comments SECTION V. MOBILE DATA / [] N/A NOTE Mobile Reporting works with Windows 2000 Customer must provide VisionAIR with a copy of the ~nterface specification VlSlOnAIR has on file Customer must provide message key documentation VisionAIR has on file. - Customer must provide Vis~onAIR with the state assigned resources for the mobile data system, I e, terminal ID If the Message Switch is licensed, the Customer MUST purchase a Host Only L~cense of NetOp Unless otherwise herein noted, the Message Switch will have four (4) capabilities Tag, VIN, OLN, Name and DOB If the customer wishes to change computer technologies in the future, Customer needs to consult with VislonAIR as different technologies may warrant different client versions Customer must register modem CID's with CDPD provider for assignment of IP addresses. Must be activated at 19ast 72 hours prior to software installation ) A. CURRENT iVIOBILE DATA VENDOR INFORMATION Current mobile data vendor Itromx, Datalux Current mobile data vendor contact Telephone B. MOBILE AI~PLICATIONS Indicate below the Mobile functionality associated with this purchase [] AVL [] Dispatch [] Chat [] Emai1 [] NCIC [] Field Reporting [] RMS [] Mapping [--]Agency Specific Database Quenes [] Other NOTE' Mobile Reporting works with Windows 2000. Indicate below the Mobile Applications bein~ purchased from VisionAIR [] Integrated solution (CAD, RMS, Mobile) I I Message switch and client [] Message switch only [] Chent only [--]Message switch/Client to other CAD [] Message switch/Client to other RMS [] Access to third party database NOTE Unless otherwise herein noted, the Message Switch will have four (4) capabilities' Tag, VIN, OLN, Name and DOB. Revision 2 (06/23/00) 7 VislonAIR, Inc Attachment "C" Statement of Work Type of state forms for field reportln[~ []Accident []Field Interview []Incident Total # of client licenses 112 / # m Police vehicles 85 I # CAD LAN based 7 # RMS LAN based 20 1 # in Fire vehicles 27 Type of Vehmles Crown Vic If LAN based Client Licenses are being purchased, have the RID/SID numonlcs been ordered [] Yes [] No C OTHER VENDOR INTERFACES Is VlslonAIR prov~dlng an API to another vendor's CAD [--IYes []No If yes, what Vendor Contact Name Telephone # Is VlstonAIR provldang an API to another vendor's RMS [~Yes If yes, what Vendor Contact Name Telephone # D. 3va~ PARTY sERVICES Computer technology to [5(jTouch Screen [] Pen Base I [] Ruggedlzed be used ¢q Standard I IOther Explatn other Type of Laptops. Datalux currently The laptop operatmg system is [] Windows 2000 Type of GPS [~Standard [] Differential (Must also purchase AVL Management Workstation) Who is providing GPS for AVL? OPEN Contact I Telephone Who is installing GPS for AVL9 City Radio Shop Contact I Telephone Who is providing the mobile umts9 OPEN Contact I Telephone Who is installing mobile units? City Radio Shop Contact ITelephone Type of mounts [~SMC [] Gamber Johnson [] G&J [] Other Who is installing mounts9 City Radio Shop Contact I Telephone Type of modems [] Sierra wireless [] INET [] Alrhnk []VRM600 L~ VRM 650 [] MRM [] Other Who is installing modems? City Radio Shop Contact I Telephone Type of telephony connection being provided [] 56 K [] T1 []Fiber [-']Other Who is providing telephony equipment lnstallaUon9 AT&T Contact TomMartin I Telephone 214-763-4535 NOTE If the customer wishes to change computer technologies m the future, Customer needs to consult wlth VlsionAIR as different technologies may warrant different client versions E. STATE NETWORK COMMUNICATION PROTOCOL What communlcailon~.],~rotocol does the state use []TCP/IP [] LU6 2 [] SNA 3270 [] LU2 [] Polhng By sync [_]UTS 60 State Technical Contact Name Molly Wright I Telephone 512-424-2254 Rews:on 2 (06/23/00) 8 VisionAIR, Inc Attachment "C"' Statement of Work F. WIRELESS TECHNOLOGY What w~reless technology will be used [] EDAC [] DataRadlo [] RNC 3000/6000 [] CDPD [] Other Explmn Other If DataRadlo, what version of DataRadlo MRM firmware will be used? (Customer must have a radm box (BDLC) from DataRadlo to program the modems ) IfRNC 3000/6000, is It installed9 [--]Yes []No Projected installation date RNC 3000/6000 Contact Telephone IfCDPD, who is the Provider AT&T (Customer must register modem EID's with CDPD provider for assignment of IP addresses Must be activated at least 72 hours prior to software installation.) Wireless Promder Contact Tom Martm Telephone 214-763-4535 G ADDITIONAL MOBILE INFORMATION / NOTES Please describe any special functions whmh may be required for proper operation of this system, ~ e, customer programming: county mterfaces, mainframe interfaces, etc Additional Comments New Mobile computers will meet or exceed VislonAIR Specifications SECTION VI. INTERFACES WITH 3RD PARTY SOFTWARE / CUSTOM MODIFICATIONS/[~]N/A A INTERFACES WITH 3R° PARTY SOFTWARE/[-']N/A NOTES V]s]onAIR does not recommend installing WlnBeep on the CAD Server When WtnBeep is purchased, a 2"a Modem is required Customer must purchase the 3rd Party Software necessary to interact with V]sionAIR interfaces, ]e, WinBee~ Zetron, ProQA, DBI upload services [] CAD/paglng(WlnBeep) [] Zetron Toning IXI Flngerpnntxng/AFIS [] ProQA for Windows/Medical Priority Dispatch System Software [] Vision RMS with other CAD [] Vlsmn Mobile with other CAD [] CnmeVlew [] Other See Below Additional Comments Tomag/Alerting' The City of Denton plans to purchase a Zetron Tomng System The ability for VislonCAD to interface will be based on the current VlSlOnCAD Zetron Toning Interface AFIS/Fmgerprlntlng.VlslouAIR has deployed NEC AFIS In TX Court Interface for Warrant Transfer from CSI to V]s]onRMS Warrant Module, Vls]onPaperless Citation TXT File on message switch for CSI use, and Disposition Transfer form CSI to Vls]onRMS Citations wall be outhned as an attachment to this SOW B. CUSTOM MODIFICATIONS / []N/A I Describe in detad an>, Custom Modfficatlons purchased as part of this project SECTION VII. HISTORICAL DATA SECTION / [-]N/A A. CAD CONVERSION / ~]N/A NOTE Customer data must be provided at least 3 weeks prior to desired deliverable due date Data must be presented in the V]s]onAIR required format Is this a Vision DOS to NT Conversmn or a Th]rd Part), Conversion []DOS to NT []Third Party Revision 2 (06/23/00) 9 VislonAIR, Inc Attachment "C" Statement of Work Is this a FULL CAD Conversion (Available to Vision DOS Customers only), or, a GEO Conversion [--1FULL (Available to V~sion DOS Customers only) [~GEO Jurisdiction Name (Do not exceed e~ght Characters) DPSN List each 3ra Party CAD Table to be converted Addmonal Comments Internal ALI conversion wall also be completed by V~sionAIR and has been pmeed m the quote as part number DT-3PAT Customer is responsible for placing data in desired format provided by V~s~onAIR B. MASTER NAME HISTORICAL SUMMARY (MNHS) / ~-]N/A NOTE. VlSiOnAIR uses the Master Name Historical Summary Methodology for handhng historical data from other Records Management systems This method is explained In detad m the VISION RMS Master Name Historical Summary Methodology Document V~slonAIR does not commit to the completion of the MNHS transfer of data before the customer's live date. Upon receipt of the customer's sample data, VlsmnAIR will issue an estimated completion date All customers desiring MNHS are solely responsible for the transfer of their data to a medm source. Acceptable medm types include CD-ROM, Zip drive(s), or Floppy disks using Pkzip or W~nzlp It ~s recommended that the customer maintain the current or old RMS system for a "lookup station" until all data has been transferred. VlsionAIR will perform one transfer of data to MNHS per customer VlSlOnAIR encourages each customer to prowde sample data of at least, but no less than, Name data (Name_Table) and one or more of the Summary tables as specified in Sectmn III of Attachment F (H~storIcal Table Structures) Once the Data Transfer department has verified that all of the sample or final data submissions meet the specified ~INHS format r~quirements then an estimated completmn date can be issued Is the Customer purchasing MNHS9 [5~Yes [--]No What Product hues [5~RMS I--]Jarl If the Customer is purchasing MNHS, has the Customer reviewed the attached VISION RMS Master Name Historical Summary (MNHS) Methodology Document and does the Customer agree to comply with the technical data format reqmrements outhned in the document9 [5~Yes Customer's Initials Date PLEASE COMPLETE THE FOLLOWING INFORMATION ABOUT THE CUSTOMER'S CURRENT DATA FORMAT' Data file Format SQL 7.0 I Medium Data will be stored on CDROM Data File layout will be prowded with data (including field defimtions) [5~]Yes [~No Customer Contact LT David Wright Company/Individual responsible for putting historical data in VislonAIR specified data file layout Indicate files to transfer Please complete the following information about the files to be transferred # of Records I Size of Files 600MB I # of Years 3 Additional Comments Current RMS vendor: ICS/AMT Additional Tables/Information to be converted: Vehicle Information; Images and Narratives attached as ObJects SECTION VIII. VISIONAIR APPLICATIONS NOTE. Vls~onAIR, Inc. provides software applications that are developed in house These appbcatlons are sold as "commereml off the shelf" software packages, but are subject to the specific warranty prows~ons set forth m the Software L~cense Agreement, which shall govern over this document. Essentially, the Licensed Software is warranted to conform to VisionAIR's specifications and software documentation, and is further warranted to aeeomphsh the Functional Requirements set forth m Attachment I of the Software License Agreement Rewston 2 (06/23/00) 10 , VislonAIR, Inc Attachment "C"' Statement of Work Are any of the VlslonAIR Software Apphcatlons or Interfaces being purchased still under development [~]Yes If yes, which onesi Fire Mobile, EMS Reporting and Court Interface for Warrant Transfer from CSI to VislonRMS Warrant Module, VislonPaperless Citation TXT Fde on message sw~teh for CSI use, and Disposition Transfer form CSI to V~s~onRMS Citations wall be outlined as an attachment to this SOW What as the customer's tmderstandlng and expectations regarding thus software until such t~me that it'is released Products will be delivered upon release from VisionAIR QA department Addltmnal comments SECTION IX, VISIONAIR SOFTWARE MAINTENANCE AND SUPPORT Software Maantenance and Support Servaces are provided through renewable contractual agreements and Is offered on this agreement on a Premium Support 7 X 24 (Seven Days Per Week / 24 Hours Per Day Agencies with these agreements are supphed with ail updates and enhancements at no addmonai charge during the term of the agreement. Remote diagnostics and a toll free telephone support number are also included. To be able to perform remote diagnostics and to install executable changes to the software, the Customer must maintain a dedicated phone line and modem for the exclusive use of VisionAIR Support Software Mmntel~ance and Support services become effective the date the Customer first uses the Licensed Software operationally ("Goes Live") The cost for 1'¢ year software maintenance and support is included in this contract The agency will be provided with a renewal quote annually The Agency is responsible for renewing the icoverage. Have V~slonAIR and the Customer agreed to any terms or conditions regarding SW Maintenance and Support d~fferent than described above9 [~Yes [-'~No If yes, describe in detail Add~bonal comments Maintenance Agreement will true up to October Ist for Budget Typically, VisionAIR will pro rate each module during the first renewal term as to get the whole SSA on to the customer's fiscal year VisionAIl~ will hmit Increase of fees to 3% per year for three years SECTION X. TRAINING VasionAIR will provide comprehensive training on the VlslonAIR appheatlons purchased as part of thus prolect The Customer may elect to be trained at the VismnAIR Trmmng Center (Brevard, NC) or ON SITE at a location provided by the Customer. . CALCULATIONS OF TRAINING DAYS' Use the following formula for calculating the total training days for each module [(# of people to be trained) ~ [(# of computers for training ) * (# of trainees per computer)]] * (Number of training days per module) = total number trmmng days reqmred or [(b) - (c * d ) ] * (a) = (e) total number oftramm~ days or I8-/2 * 2/] · 2 = 4 days ~Always round up for partial days) NOTE. The # of training days Per Module is based on a MAXIMUM class saze of lfi w~th no more than 2 people per terminal If there are more than 15 people to train and more than two people per terminal, more trainin~ d~,s will be required. CAD TRAININ~ Software # # # # Total # Location of Training Training Trainees Computers Trainees/ Days - Days Available Terminal Training Per Module (b) (c) (d) (e) CAD System 4 0 9 $ 2 4 [] On-Sate [] VlsionAIR Revision 2 (06/23/00) 11 VmtonAIR, Inc Attachment "C" Statement of Work Administration- including NT/SQL Overview CAD 3 0 19 $ 2 12 [] On-Site [] VislonAIR Tele¢ommunicator Advanced CAD for 1 0 9 $ 2 1 [] On-Site [] VlsionAIR System ^dmm~strators* CAD LIVE** 2.0 NA ' ' NA NA 2 [] On-Site [] VisionAIR CAD Consulting Day 1 0 NA NA NA 1 [] On-Site [] VlsionAIR TOTAL DAYS ON~SITE FOR CAD 20 [ TOTAL DAYS AT VISIONAIR FOR CAD NOTES' *The Advanced CAD for SA class will include browse field orders, changing colors on dispatch screen, CAD Reports, and Ad-Hoe Reports The training should be completed just before going LIVE ** One day of CAD LIVE will be used to clear tables and any other preparation required for going live REcoRDs MANAGEMENT SYSTEM TRAINING Software # # # # Total # Location oI Training Training Trainees Computers Trainees/ Days - Days Available Terminal Training Per Module (b) (c) (d) (e) RMS System 3 0 4 10 2 4 [] On-Site [] VlSlOnAIR Administration including NT/SQL Overview RMS Basic & 1 0 179 10 2 14 [] On. Site [] VislonAIR Essentxals* RMS Case Reports~'* 1 0 33 10 2 4 [] On-Site [] VlslonAIR Administration and 5 10 10 2 1 ~ On-Site [] VislonAIR Personnel Bar Coding for 1 3 10 2 1 [] On-Site [] VlsionA1R Evidence and Property Bxke Registration 25 2 [] On-Site [] VislonAIR Budget Traekmg 5 2 [] On-Site [] VlslonAIR Citations 5 10 10 2 1 [] On-Site [] VlslonAIR Civil 5 2 [] On-Site [] VlSiOnAIR Equipment 1 0 3 10 2 1 [] On-Site [] VlSlOnAIR Maintenance Gun Permits 25 2 [] On-Site [] VlsionAIR Imaging/Mugshots 5 30 10 2 3 [] On-Site [] VlslonAIR Internal Affairs 5 1 10 2 1 [] On-Site [] VlSlOnAIR Narcotics and 5 5 10 2 1 [] On-Site []VlsionAIR Intelligence Officer Activity Log 25 2 [] On-Site [] VlslonAIR Parking Tickets 25 2 [] On-Site [] VlslonAIR Pawn 25 7 10 2 5 [] On-Site [] VlslonAIR Rews~on 2 (06/23/00) 12 VislonAIR, Inc Attachment "C" Statement of Work Towing .25 2 10 2 5 [] On-Site [] VlSlOnAIR Traffic Accident 1 5 15 10 2 3 [] On-Site [] VislonAIR Reporting with Vlslo Wants and Warrants 25 18 10 2 5 [] On-Site [] VtslonAIR Mapping NA NA NA 2 NA [] On-Site [] VlslonAIR RMS LIVE 1 0 NA NA NA 3 [] On-Site [] VlslonAIR kdvanced RMS **~ 1.0 35 NA 2 1 [] On-Site [] VislonAIR RMs ConsulUng D~y ~,0 ' NA NA 1 2 [] On-Site [] VIslonAIR TOTAL DAYS ON-SITE FOR RMS 41 5 I TOTAL DAYS AT VISIONAIR FOR RMS NOTE: *The RMS Basle and Essentials Class needs to be attended by anyone who will be using the system The class will focus on the tool bar functions, searching techniques, and master indices ** The RMS Case Reports training includes. Case Mgt, Incident Arrest, Juvenile Custody, and Ibase Reporting. *** The Advanced RMS class includes advanced training on Ad Hoc Reports and Standard Reports and wdl take place after the Agency is LIVE. jAiL TRAININ0 # # # # Total # Location of Training Software Training Trainees Computers Trainees/ Days - Days Available Terminal Training Per Co) (c) (d) (e) Module Jarl System 2.0 4 10 2 2 [] On-Site [] VlSlOnAIR Administration and setup : Jail Booking 2 0 15 10 2 4 [] On-Site [] VlslonAIR whmag~ng if appbeable Jail Commissary w/ 0 5 2 [] On-Site [] VlslonAIR Bar Coding, if appheable Jail Medical 0 5 15 10 2 I [] On-Site [] VlSlOnAIR Jarl LIVE* 2 0 NA NA NA 2 [] On-Site [] VislonAIR Advanced Jarl** 1 0 4 10 2 1 [] On-Site [] V~sionAIR TOTAL DAYS ON-SITE FOP, JAIL 10 I TOTAL DAYS AT VISIONAIR FOR JAIL NOTE * The 2 days for JAIL LIVE is based on 500 or less beds Training wall increase 1 day per each 500 increments ** The Advanced JAIL class includes advanced training on Ad Hoc Reports and Standard reports MOBILE TRAINING Software # # # # Total # Location of Training Training Trainees Computers Trainees/ Days - Days Available Terminal Training Per Module (b) (c) (d) (e) Mobile System 0 5 2 10 2 1 [] On-Site [] VlslonAIR Admm~stratmn Rewsmn 2 (06/23/00) 13 Vis~onAIR, Inc Attachment "C" Statement of Work Mobile Base 0.5 265 10 2 19 [] On-Site [] VlslonAlR Mobile LIVE 1 0 NA NA NA 1 [] On-Site [] VisionAIR including CAD Interface TOTAL DAYS ON-SITE MOBILE 21I TOTAL DAYS AT VISIONAIR FOR MOBILE Paperless Reporting 25 25 10 2 1 [] On-Site [] VlslonAIR System Administration Paperless Reporting* 1.0 226 10 2 14 [] On-Site [] VlSiOnAIR TOTAL DAYS ON. SITE PAPERLESS 15 I TOTAL DAYS AT VISIONAIR FOR PAPERLESS NOTE * The training days per module for the Incident and Field Interview Reports is 0 5 days If the Agency is purchasing the Incident~ Field Interview and Accident Report, the required training is 1 0 day. FIRE TRAINING Software # # # # Total # Location of Training Training Trainees Computers Trainees/ Days- Days Available Terminal Training Per Module (b) (c) (d) (e) System 3 0 3 10 2 3 [] On-Site [] VlSlOnAIR Adm~mstrat~on for F~re & Setup* F~re Inmdent / 1 0 31 10 2 4 [] On-Site [] VlslonAIR Calendar F~re Personnel 1 0 9 10 2 1 [] On-Site [] VlslonAIR F~re S~te / Water 1.0 34 10 2 4 [] On-Site [] VlSlOnAIR Source / Equipment Ftre LIVE 1 0 1 NA 2 1 [] On-Site [] VlSlOnAIR Advanced F~re** 0 5 15 NA 2 1 [] On-Site [] VlSlOnAIR TOTAL DAYS ON-SITE FOR FIRE 14ITOTAL DAYS AT VISIONAIR FOR FIRE NOTE * If the Fire System Administrators have been trained on RMS System Administration, then only 2 days are required ** The Advanced FIRE class includes advanced trainin~ on Ad Hoc Reports and Standard reports EMS TRAINING Software # # # # Total # Location of Training Training Trainees Computers Trainees/ Days - Days Available Terminal Training Per Module (b) (c) (d) (e) EMS Setup 2 4 10 2 2 [] On-Site [] VlslonAIR EMS Reporting 1 132 10 2 14 [] On-Site [] VlsionAIR EMS Live 1 NA NA NA 1 [] On-Site [] VisionAIR TOTAL DAYS ON-SITE FOR EMS 17 I TOTAL DAYS AT VISIONAIR FOR EMS Rewmon 2 (06/23/00) 14 VisionAIR, Inc Attachment "C" Statement of Work Additional Tram!n~ Information A qualified Vision?dR Trainer will train during standard office hours (8.00 am to 5 00 pm) unless specified otherwise in this Statement of Work. The VislonAIR Trainer will provide hands on training and will provide handouts~ manuals~ and documentation relevant to the software applications Tr~_!ning at Vislo~lAIR Training Center (Brevard, NC): When training at the VisionAIR Training Center, VisionAIR provides all hardware and materials necessary for training. Travel and related expenses are the responsibll~ of the customer. Will the Customer receive any traimng at the VisionAIR Training Center? [_]Yes [~No How many trainees will the Customer send to the VislonAIR Training Center for trainln$9 Tr~!ning On Site~ When training On Site, the Vls~onAIR Trainer will provide manuals and handouts relevant to the training. The Customer is responsible for the following unless specifically stated otherwise in this Statement of Work. providing adequate training facilities and all the hardware necessary for training, setting up the facilities for training; breaking down the facilities; and relocating the hardware to the approprmte place within the customer's facdity at the completion of training Adequate facIhtles include, but are not limited to, the following physical space sufficient enough to accommodate the trainees, adequate electrical power and outlets; sufficient PC's for "Hands On" experience for each trainee (no more than 2 persons per PC recommended), and, installing the hardware to be used which includes setting up the hardware and installing all cables, power supply, telephone lines, etc Facilities should be ready for training to begin when the Vis~onAIR trainer arrives. Will the Customer receive any On-S~te Training9 [~Yes [~No Trmmng Center Location 601 E Itickory If the Customer Will be trained ON SITE is there adequate physical space for training at the Customer location9 [~Yes [-']No If no, where will the tramm~ be held9 Training Room Telephone # (# where VlSlOnAIR Trainer can be reached) 940-349-7812 Have the travel and related expenses been Included in the pricing for ON SITE Training9 [~Yes [~No NOTE' Unless Travel and Related Expenses have been included in the pricing for On Site training, the Customer will be hilled the travel and related expenses incurred by the VisionAIR Trainer Has VlsionAIR and the Customer agreed to any special arrangements or terms regarding training different than those described above? [--]Yes [~No If yes, describe in detail Additional comments Customer has the Option at their own expense to make Video Tape Copies of the Training Classes for their internal use. SECTION XI. CONFIGURATION/INSTALLATION NOTE Customer must provide VisionAIR with a detailed inventory list (both software and hardware) and a network d~agram as an attachment to the Statement of Work Network Configliraflon: The ~tems delineated~below must be complete before a network is considered functional This may be ae¢omphshed by the customer, a third party integrator, or the customer may purchase these services from Vm~onAIR 1 ) NT Server (PDC, BDC, VisionAIR Application · Security Configuration Server) · Service Pack Installation · Operating System Installation (NT Server) * TCP/IP Configuration · Additional NIC cards Installation (If Mirrored) · Dommn Crmfi~mlratlon Rewsmn 2 (06/23/00) 15 VmmnAIR, Inc Attachment "C" Statement of Work 2 ) Workstation * Tape device Installation (Admln PC) · Operating System Installation Windows 2000 · Modem configuration (Admln PC) · Service Pack Installation NOTE To preserve factory warranty, all integrated devices (e g additional processors m servers and/or · orkstations, memory) must be factory Installed or installed by factory-approved techmcmns V]s]onAIR will not install integrated devices NOTE. The CAD Fax Server must utilize an external modem, not an internal Dig]Board modem NOTE Reference contract attachment, Network Hardware Specfficatlons, "Setup Standards for Servers and Workstation" for detailed setup requirements Software Installailon: VlslonAIR representatave will be responsible for ]nstalhng V]slonAIR developed Software productsI as well as additional 3r~ party apphcatmns dehneated below as part of Software InstallaUon 1 ) NT Server * MS WlNNT data dump (for backup purposes) · MS SQL Server · Backup Agent 0fSeagate Backup is utlhzed) · VINCA (IfM~rrored) · Seagate Executive Backup Software (BDC only) · VlslonAIR Developed Products · Remote Access Service (BDC Only) 2 ) Workstation · Snappy (for Imaging PC) · MS SQL Chent · Seagate Executive Backup Software (Admm · V]SlOnAIR Developed Products PC) · Vlslo (Sketching Software for Applicable PC's) · MS WINNT Backup (Adm~n PC if Seagate option not selected · Remote Access Service (Admm PC) NOTE Customer will have the option of placing the tape drive and Backup Software on either the BDC or Adm~mstrator's Workstation. Customer will have the option of placing Remote Access Service on either the BDC or ?,dmm,strator's Workstation Additional Serviges: The products and services hsted below are not reqmred to successfully install VlslonAIR developed products, but may be purchased from VlslonAIR to complete the configuration of the customer network ~ 1 ) NT Servers · MS SNA Server (for NCIC access) · MS Exchange · MS SMS (Server Configuration) 2 ) Workstations · Map ObJects · Terminal Emulation · Crystal Reports · MS SNA Client (for NCIC access) · Emafl setup · Attachmate TCP/IP (NCIC access) · Crime View · Attachmate Pepgate (NCIC access SC only) · W]nbeep (paging software) · Rumba · MS SMS (Client Configuratmn) · Arcvlew (Admm Station only) 2 ) Network peripherals · Jet Direct cards (Network Pnntlng Capablhtles) NOTE The network architecture is designed as an open system. The hst of addit~onal services is sublect to change as third parties and Vis]onAIR continue to develop new products. Also, new technology may be introduced to m~prove customer productwity. Conflguration/I~istallation: Use the grid below to mtheate the components of the network and the lnstallation/confignrat~on services purghased from V~s~onAIR HARDWARE ' ' # OF SOFTWARE NETWORK ADDITIONAL PROI~UCTS COMPONENTS COMPONENTS INSTALLATION CONFIGURATION AND SERVICES Rews~on 2 (06/23/00) 16 VimonAIR, Inc Attachment "C" Statement of Work SERVERS PDC 1 N/A ~ YES []NO BDC I N/A~ YES [] NO W~nbeep RMS 2 ~ YES NO ~ YES []NO Co-Standby CAD 2 ~ YES NO ~ YES [] NO Co-Standby MESSAGE 1~ YES l---- NO _~ YES []NO SNA/NetOp SWITCH SNA ~ YES _ NO ~ YES [ NO On Message Switch Terminal Server 1 ~ YES _ NO ~ YES ~__NO RMS Warm Spare Server 1 ~ YES NO ~ YESF NO NT/SQL WORKSTATIONS CAD 10 ~ YES _--N0 ~YES L. NO Plus 30 vlew only aMS S0E FYES NO ~ YES NO FI~ 2o ~ YES -- NO ~ YES I NO JAIL 5 ~ YES -- NO ~ YES I NO EMS z0 ~ YES -- NO ~ YES L NO MOBILE 20 E YES ~-] NO E YES L_ NO LAPTOPS FIRE MOBILE 27 []YES []NO []YES []NO POLICE MOBILE 85 []YES []NO []YES []NO CONNECTIVITY: Type of Connectwlty [] Hubs [] Switches [] Routers Are all workstations located in the same physical locatmn (thc same building )9 []Yes [] No Are all servers located in the same physical locahon (the same building )9 []Yes [] No If No, include the locations of each server and each workstation Also, hst the type of connectivity that currently exists between each location. E g. Modems~ T1 hnes, Fiber Optic, etc LOCATION CONNECTIVITY/BAND ADDITIONAL COMMENTS WIDTH See attached location worksheet Have Travel and Related Expenses been included in the On Site Configurauon/Installat~on cost9 [] Yes [] No NOTE. Unless Travel and Related Expenses have been included in the installation/configuration pricing, the Customer will be billed the travel and related expenses incurred by the V~sionAIR Technician Add~tmnal Comments See Attached Location Worksheet SECTION XII. PROJECT MANAGEMENT Revision 2 (06/23/00) 17 VisionAIR, Inc Attachment "C"' Statement of Work VisionAIR will assign a ProJect Manager to oversee and coordinate the implementation of this project The Project Manager will be the customer's point of contact throughout the implementation of the project The Project Manager duties Include the following: -Track the status of current and pending milestones for the project schedule -Ensure the coordination of software installation dates -Ensure the coordination of tralmng dates -Provide a liaison between VlsionAIR and the Customer -Track and maintain a log of outstanding implementation issues -Maintain a master project schedule Explain in detail any special agreements made with the Customer regarding Project Management If Project Management requires on site services, have the travel and related expenses been included in the Project Management prlcmg* [~Yes [~]No NOTE. Travel and related expenses recurred by the VislonAIR ProJect Manager will be billed to the Customer unless included in the pricing. Additional Comments It is necessary for the Customer to sign off on the Work Completion Form's (WCF) as services are rendered and prior to the VlsionAIR representative leaving the customer site The VlSlonAIR ProJect Manager must receive the signed Work Completion Form (WCF) prior to advancing to the next stage of implementation A signed WCF will denote dehver and completion of services rendered SECTION XIII. ADDITIONAL INFORMATION Use th~s space to provide any additional information or special agreements made regarding this proj eot that are not covered elsewhere in this Statement of Work RIM Pagers. VlslonAIR will provide l0 software heenses to Denton for the RIM pagers for TLETS access when TX DPS approves RIM pagers for TLETS access Note VlsionAIR represents that the hardware, software, and services specified in th~s scope of work are I necessary and sufficient to accomplish the functional requirements enumerated in Attachment "I" of the Software License Agreement, and .CUSTOMER relies on VlSiOnAIR's judgment la this regard In .no event shall this document supereede or limit in any way VislonAIR's obligations to aeeomphsh the functional requirements set torth in Attachment "I'. Revision 2 (06/23/00) 18 ATTACHMENT "D" SOFTWARE SERVICE AGREEMENT C~ty of Denton 601 East H~ckory Denton, TX 76201 Be,q~nmnq the day on which CUSTOMER first uses a module of the L~censed Software operabonall¥ ("Goes L~ve") Th~s SOFTWARE SERVICE AGREEMENT (hereinafter "Agreement") (~ncorporated ~n to the Software L~cense Agreement of ,2000 as Attachment "D") ~s entered ~nto by and between C~ty of Denton (hereinafter "CUSTOMER") and VISIONAIR INC, a North Carohna based company w~th offices located at 5601 Barbados blvd, Post Office Box 9000, Castle Hayne, North Carohna 28429-9000 (hereinafter "VlSIONAIR") VISIONAIR shall perform maintenance services on the L~censed Software and CUSTOMER shall accept and pay for such services, pursuant to the terms and conditions hereto prowded, L~censed Software shall mean the VlSlONAIR software as descnbed ~n the Quotation (Attachment "B") to the Software L~cense Agreement), as such may hereafter be supplemented and as such L~censed Software may hereafter be updated w~th ~mprovements, enhancements and mod~flcabons furnished to CUSTOMER by VlSIONAIR 1 Tern Th~s agreement shall become effecbve on the date shown above (hereinafter "Effective Date"), and, unless sooner terminated as hereinafter prowded, shall remain ~n full force and effect for an ~n~t~al term of one (1) year from such date (hereinafter "lmt~al Term") 2 Automatic Renewal Upon expiration of the Imt~al Term, th~s Agreement shall be automatically extended on a month-to-month bas~s (hereinafter "Renewal Term") unless s~xty (60) days prior to the expiration date of the In,hal Term, or any Renewal Term, a party hereto g~ves written not~ce to the other party of ~ts termination of the Agreement as of such expiration date 3 Maintenance Servme Upon payment of the fees I~sted ~n the Quotation ~ncorporated ~nto the Software License Agreement as Attachment "B" (hereinafter "Quotation"), VlSIONAIR shall use commercially reasonable efforts to prowde Maintenance Service for the term of th~s Agreement The term "Maintenance Service" as used here~n means Covered Maintenance and B~llable Call Maintenance as hereinafter defined 4 Cove~ The term "Covered Maintenance" as used here~n means the periodic and on-call remedial maintenance VlSlONAIR deems reasonably appropriate and necessary to keep the application software funct~omng properly Covered Maintenance shall include (a) Unlimited Telephone Support for the L~censed Software, utilizing an 800 hne prowded by VlSIONAIR Dunng the Imt~al Term, this telephone support will be available dunng the hours specified in the Quote (b) Imt~al fact-finding (T~er 1) support for 3r~ party software embedded or used in conJunction with the application software (c) Correct~on of documented malfunctions ("bugs") in the appl~cabon software (d) Assistance ~n ~nstall~ng updates and new releases of the L~censed Software on the CUSTOMER's servers (e) Precess~ng CUSTOMER's request for changes to the Software A VlSIONAIR Product Manager w~li define the CUSTOMER's request and submit ~t for cons~derabon ~n future releases of the Software (f) Support to CUSTOMER wh~le CUSTOMER is backing up its data Telephone support personnel are available to answer questions related to the Software and to provide remedies for "bugs" or defects w~th~n the Software When necessary, CUSTOMER w~ll provide access to ~ts network in order for to provide remote d~agnost~c services and to take corrective acbons CUSTOMER w~ll make available a dedicated telephone hne and modem for use by VlSIONAIR support If~he problem cannot be resolved remotely, VlSlONAIR w~ll, ~f deemed necessary, come to CUSTOMER's s~te to correct the problem and restore the L~censed Software to ~ts normal funcbon~ng state 5 B~llalble Call Maintenance The term "B~llable Call Maintenance" as used herein means serwces prowded by VlSlONAIR that are not covered under Covered Maintenance The rate for th~s servme shall be $75 00 per hour (the "B~llable Call Rate") Hours expended may not exceed 8 hours w~thout wntten authorization by CUSTOMER 6 Exclusions from Covered Maintenance Covered Maintenance does not include (a) Repair of damage not caused by VlSIONAIR, ~nclud~ng w~thout hm~tabon, damage resulting from accident, transportabon, neglect or m~suse, I~ghtmng, failure or fluctuation of electrical power, a~r conditioning or humidity control, telephone equipment or commumcaflon hnes failure, failure of foreign ~nterconnect equipment, or causes other than normal operation procedures (b) Service which ~s ~mpractlcal for VlSlONAIR to render because of alterabons ~n the L~censed Software made by persons other than VlSIONAIR w~thout rece~wng VlSIONAIR's prior wntten approval, the connecbon of equipment and/or Software by mechamcal or electrical means to another machine or dewce, or the physical ~naccess~b~l~ty of the equipment or Software (c) Any repair of any damage to the L~censed Software caused by software or firmware programming that ~s not provided or supported by VlSlONAIR under section 5 7 Enhancements & Uporade Suor)ort Covered Maintenance shall ~nclude standard upgrades and enhancements that are made to the Licensed Software VlSIONAIR ~ssues corrections, upgrades and enhancements to the software on an ongoing bas~s VISIONAIR w~ll use commercially reasonable efforts to update the L~censed Software as necessary to stay compliant w~th State and Federal requirements for cr~me reporting and ~nformaflon access All modifications to the L~censed Software and related Documentation w~ll be sent to the customer on standard electronic med~a (CD.ROM) and/or be ~nstalled as an executable utilizing the PAS connection 8 Cha es to Customers (a) Charges for Covered Maintenance The applicable rates for Covered Maintenance are set forth ~n the Quotation (Attachment "B" to the Software ,L~cense Agreement) (b) Charges for B~llable Call Maintenance The hourly rate ~s as prowded ~n Sechon 5 (c) Charges for Travel Upon prior written authorization, CUSTOMER shall pay for travel time and travel expense m connection w~th B~llable Call Maintenance Travel time w~ll be charged to the CUSTOMER at the B~llable Call Rate Travel expense w~ll be charged as ~ncurred and includes tolls, parking and other out-of-pocket costs plus rmleage at the then current rates There w~ll be no additional charge to the CUSTOMER for travel expense incurred in connection w~th Covered Maintenance (d) Charge for Software L~cense Changes All Covered Maintenance fees hereunder are subject to ~ncrease or decrease upon any change ~n number of concurrent user hcenses or software modules I~censed 9 Chal~oes In Charees At least 120 days pnor to the exp~rat4on of the Imt~al Term or any Renewal Term, VlSIONAIR may make changes to the Covered Maintenance fees and the B~llable Call Rate, such changes to be effective at the commencement of the ~mmedlately subsequent Renewal Term, ~f any CUSTOMER, may terminate th~s Agreement w~th~n s~xty (60) days after receipt of the first ~nvmce w~th changed charges by g~v~ng VISIONAIR s~xty (60) days written not~ce of ~ts ~ntent~on to terminate, and th~s agreement w~ll terminate as of the date for termination set forth ~n the CUSTOMER's nobce to VlSIONAIR or at the end of such s~xty (60) day per~od, whichever last occurs 10 PaYment VlSIONAIR w~ll ~nvo~ce the CUSTOMER ~n advance for each term, Imt~al or Renewal, for Covered Maintenance Such ~nvo~ces will ~nclude pro rata charges or credits for any Covered Maintenance of L~censed Software ~nstalled or removed dunng the prewous term or prior to the Effective Date VISIONAIR will ~nvo~ce CUSTOMER for B~llable Call Maintenance as ~ncurred and CUSTOMER shall pay ~nvo~ces for Covered Maintenance, ~ncludmg any ~nvo~ces outstanding on the Effective Date of this Agreement, on or prior to the commencement of each term 11 ~ The warrant~es applicable to th~s Software Services Agreement are those contained within the Software L~cense Agreement of which th~s attachment ~s a part 12 L~mltat~ n f L~ab~llt The parties agree that the I~m~tabons of I~ab~l~ty apphcable to th~s Software Services Agreement are those contained w~th~n the Software L~cense Agreement of which this attachment ~s a part 13 Hardware arid Network Uoarades CUSTOMER acknowledges that due to the dynam~c nature of the ~nformat~on technology ~ndustry and frequent product replacements and/or upgrades developed ~ndependently by third party hardware and software vendors, VlSIONAIR has no control over the turnover of product or obsolescence of technology of third party products CUSTOMER also acknowledges that VlSIONAIR develops ~ts Network Hardware Specification Document based upon all of the third party product ~nformaflon avadable to ~t Therefore, w~th respect to third party hardware and software, CUSTOMER shall retain the responsibility for the costs of purchase and installation of hardware and software upgrades necessary to maintain the functmnahty of the L~censed Software Add~bonally, the accumulabon of storage of records ~n CUSTOMER's database over an extended period of heavy use may require expanding the capacity and memory of the operating system in order to maintain performance at response braes acceptable to the CUSTOMER Subject to all of the aff~rmabve duties and obhgat~ons of VlSIONAIR under th~s Software Maintenance Agreement, ~t ~s the CUSTOMER's respons~bd~ty to maintain the operating system to ensure adequate response t~mes Prowded that VlSIONAIR wdl maintain ~ts L~censed Software to use the most currently released version (s) of Mmrosoff operating systems and database software designed to function on Chant-Server architecture 14 Force Ma!aura Neither party shall be hable or deemed ~n default for any fadure ~n performance hereunder resulting from any cause beyond ~ts reasonable control 15 Terminat~0n for Non-payment If CUSTOMER ~s ~n default due to non-payment, and after VlSlONAIR has g~ven CUSTOMER wntten not,ce and such default ~s not cured after 15 days then VlSIONAIR may terminate th~s agreement at any t~me upon wntten not,ce to CUSTOMER 16 NoI~ces Any Not,ce, request, ~nstructmn or other document pertaining to th~s Agreement shall be sent to the appropriate party's address as set forth above, and shall be deemed to have been duly g~ven or served if dehvered m person or deposited ~n the Un~ted States mad, certified mad, return receipt requested 17 General Th~s Agreement shall be governed by the laws of the State of Texas Th~s Agreement consbtutes the entire agreement between the part,es hereto with respect to maintenance of the L~censed Software and shall supersede all prewous or contemporaneous negobat~ons, commitments and wnbngs with respect to matters set forth harem It may be only modified by wnt~ng s~gned by authonzed representatives of both part,es The terms and prows~ons of th~s Agreement shall prevad over any conflicting, additional or other terms appearing on any purchase order submitted by the CUSTOMER at any brae VISIONAIR, INC CITY OF DIE~TO~ Signature ~"~ I ~ ~x/~/ Slgn at u r(Y~'~ ~'/'~' ~' ""' /'(I Name', R~chard J Holloman Name M~chae,I W|Jez"-" T~tle President Title C~ty Mana,qer Date 13.1 'LI1-~ Date July 10, 2000 Rews~on # 9 Attachment "E" Network Hardware Specifications VISION SOFTWARE NT NETWORK REQUIREM£NTS The following guidelines are designed to set up successful NT networks There are w~de variations and types of network designs Of these, Vis~on Software (VSI) wdl support the following network configurations 1 Enterprise Networks The V~s~on Pubhc Safety Suite is designed to function ~n a multi-server enwrenment commonly called an Enterprise Network Th~s Network consists of the following servers · PrimaryDomaln Controller Security manager for the network S~ngle point of management for users, groups and access rights · Backup Domain Controller' (optional) Backup security manager for the network Seagate Backup Software (optional) Backup Tape Drive Dewce (optional) · SQL Server CAD Database Eng~ne/Apphcat~on Server for VSI CAD · SQL Server RMS/JAIL Database Eng~ne/Apphcat~on Server for VSI RMS/JAIL · Vision Message Switch C0mmumcat~ons ~nterface to Mobde or NClC/State ~nterface Supports VSI CAD, VSl MOBILE, VSI RMS ~nterfaces to other data systems · Vision GEO Server Geographic (mapping) Server · SQL Server FIRE Database Eng~ne/Apphcat~on Server for VSI RM$/JAIL · Exchange Server Mad (Emad) Page- 1 July 10, 2000 Rewslon # 9 RECOMMENDATIONS FOR NE'I'~VORKS USING VSI APPLICATIONS *** M~cmsoft Hardware Compatibility List (HCL) Hardware for ALL SERVERS and CLIENTS must be on the M~crosoft Hardware Compatibility L~st (HCL) If the customer ~s procunng servers d~rectly, and has acquired hardware that does not match the HCL, VSl cannot guarantee the performance of VSl appl~cabons Network Secunty vsI Application servers can be added to an ex~sbng W~ndow NT security domain w~thout d~fficulty The customer ~s responsible for management of the security domain A Primary Domain Controller (PDC) is highly recommended for secunty management ~ · The Network supports more than ten users, OR · The Network ~ncludes two or more servers A Backup Dommn Controller m highly recommended ~f the customer ~s umng a Primary Domain Controller It ~s not reqmred, but ~f the PDC ~s down, the network secunty system ~s also not functional Limitations on Servers runmnR VSI Aoohcabons VSl does not approve of other server services operating on the Server supporting the VSI Apphcatlon Th~s reqmrement ~s reiterated in the VSI Hardware Conflgurabon Grade If the customer needs additional server services, an addlbonal server must be added to the Network If the Customer fails to heed th~s reqmrement, VSI will not guarantee apphcabon performance in any way Hardware Reqmrements and Su(~aestlons All SQL servers must have at least two hard dnves and at least a dual channel SCSII controller The primary hard drive (the larger of the two drives, ~f they are not the same s~ze) and one SCSII control channel will be used for the NT Operating System, SQL Server, Page File and data files for CAD or RMS apphcabons The secondary hard dnve and the other SCSII control channel will be used for the SQL Server transacbon log The recommended file system ~s NTFS for all servers and chents When using a fault tolerant (h~gh availability or clustered) server system, two network cards ara reqmred ~n each server W~th separate IP scheme and W~ns d~sable on the second NIC The preferred network backbone structure ~s a 100MB/TX or greater Switched Network A Work Group umng a 100MB/TX hub can be set up off the switched backbone The customer is responsible for ~nstalhng the Network The Network must be cerbfled ~n accordance with T568B standards VSI must have a copy of the Network Cerbficat~on report, which states that the Customer's network meets or exceeds th~s standard If the Page - 2 July 10, 2000 Rews~on # 9 structure Is not cerbfied and V~s~on Software ~ncurs costs evaluating the network, the customer w~ll be b~lled for t~me and matenals for this additional unplanned work The customer ~s responsible for any connections to third party equipment such as ANI/ALI controllers A techmc~an from the third party vendor (or agency) must be on-s~te when the VSI apphcat~on software ~s loaded on the Customer's Network Th~s ~s to ensure that connectivity between with the VSI apphcat~on server and the third party data system ~s correctly ~nstalled The customer ~s responsible for ensunng that each network server and client has an adequate power supply Adequate Un-~nterrupt~ble Power Supply (UPS) systems to provide backup power to the network (servers and CAD clients, ~n particular) are h~ghly recommended Optional Server Reou~rements SMS (SYstems ManaRement System) · SMS is hi~lhlV recommended for networks w~th 25 or more chents as ~t s~gmficantly reduces system adm~mstrat~on workload · Tra~mng and appropnate setup t~me ~s required to ~mplement SMS · If SMS is used, ~t will reside on the Pnmary Domain Controller (PDC - the secunty server) No other server services should reside on the PDC · VSI can prowde network system management remotely To do so, the contract between VSI and the Customer must include specific terms for th~s servme · Also, ~n order for VSI to prowde th~s service, the customer must have 1 SMS (Systems Management System) implemented on the network 2 Have at least a 56k Modem or an ISDN hne/Modem to allow for remote system management Have W~ndows NT Server, Terminal Server Addition, OR NetOp Remote Control software (CrossTec Corp ) Exchange If the customer ~s using or plans to use Exchange, Exchange requires a dedicated server SNA If an SNA server is required, SNA can reside on the VSI Message Sw~tch server or a server dedicated for SNA Backups & RAS services · These servmes will reside on the Backup Domain Controller (BDC) or the Systems Adm~mstrator's workstation · Depending on the type of backup dewce used (tape drive, etc ), a dedicated SCSII controller should be installed for better performance Page - 3 Suly 10, 2000 Revlslon # 9 · If used, "open file" backup apphcat~ons should reside on all servers · RAS-Modem connect~wty should also be part of the Backup Domain Controller (BDC) or the Systems Adm~mstrator's workstation using a 56K Modem or an ISDN hne/Modem · If using some form of Clustenng the Connection Manager for CAD must be ~nstalled on the BDC · Please check w~th your Salesperson or Project Manager for the correct version of SQL Approved Software, Operating System, and Service Pack (SP) Workstat;on W~ndows' NT Workstation 4 0 w~th SP 6a V~s~o 5 0 (for on-hne sketching) Snappy 3 0 (for Image transfer) Servers W~ndows NT Server 4 0 w~th SP 6a W~ndows NT Server, Terminal Server Addition 4 0 with SP 5 · C~tnx MetaFrame 1 8 W~ndows NT SQL Server (check w~th your Salesperson or Project Manager for the correct version) SMS 2 0 NetOp 6 0 (Host) V~nca Co. Standby for NT 4 2(for Clustered Servers) Exchange 5 5 Bar Cod~ng Equipment American M~crosystem 800 648 4452 WWW B~,RCODEPOWER COM Portable Data Terminal M3KY1-LAS-PS0010 Autosense ACC-0100 Case & Belt Strap CAS-3000-B Cable Shunt CBL-3015 Bar Code Pnnter (pnnts only bar code) Intermec Corp WWW INTERMEC COM Model # 3400 D Page - 4 July 10, 2000 Revision # 9 SETUP STANDARDS FOR SERVERS AND WORKSTATION Primary Domain Controller Hardware Optimal (see hardware requirements document) NT Server NT Server 4 0 wi Servme Pack 6a SMS I SQL Server (BackOffice) (optional) NT Resource Kit 2 Name = "Agency Name"_ PDC Domain = Agency supplied File System = NTFS Services Computer Browser (Default) NetBIos Interface (Default) RPC Configuration (Default) Server (Default) Microsoft DHCP Server (Note Spht range w~th BDC So range would be 1-150 and exclude 1 ~50 as static addresses Also set lease to 30 days Note Enable Maximize throughput for network apphcat~ons (Server service) Windows Internet Naming Service (Pnmary WINS server, push pull partnership w~th BDC) Protocol M~¢rosoff TCP/IP Note Must be a static TCP/IP number on servers Backup Domain Controller Hardware Optimal (see hardware requirements document) NT 4.0 Server NT Server 4 0 w/Service Pack 6a NT Server, Terminal Server edition 4 0 w/Service Pack 5 (optmna0 Name = "Agency Name"_ BDC Domain = Whatever the PDC is set to File System = NTFS Services Default Services Plus PAS Microsoft DHCP Server (Backup) (Note Spl~t range w~th PDC So range would be 150-254 Also set lease to 30 days Note Enable Maximize throughput for network apphcat~ons (Server service) Windows Internet Naming Service (Backup push pull partner with PDC) Protocol Microsoft TCP/IP Note Must be a static TCP/IP number Page - 5 July 10, 2000 Revision # 9 SQL Server CAD or RMS Hardware Optimal (see hardware requirements document) NT 4.0 Server NT Server 4 0 w/Service Pack 6a MS SQL Server Name ="Agency Name"_ CAD or "Agency Name"_ RMS Domain = Whatever the PDC ~s set to File System = NTFS Services Default Services Plus Note Enable Maximize throughput for network apphcabons (Server service) Sof~ware SQL Installed according to VSI Documentation Vinca installed according to VSI Documentation Protocol M~(=rosoff TCP/IP Note Must be a static TCP/IP number Message Switch Hardware Optimal (see hardware requirements document) NT 4.0 Server NT Server 4 0 w/Service Pack 6a Name ="Agency Name"_ MSG Domain = Whatever the PDC ~s set to File System = NTFS Services Default Services Plus Note Enable Maximize throughput for network apphcations (Server service) Protocol Microsoft TCP/IP Note Must be a static TCP/IP number Page - 6 July 10, 2000 Rewsmn # 9 CAD Workstation Hardware Optimal (see hardware reqmrements document) WinNT Workstation NT workstabon 4 0 w/Service Pack 6a Name -- CAD_'I etc Domain = Whatever the PDC ~s set to Fda System -- NTFS Software V~sio BackOffice Client CAD chant installed according to VSI Documentabon Protocol Microsoft TCP/IP Note must be a static TCP/IP number CAD Fax Server Hardware Optimal (see hardware requirements document) Note must be external Modem (DIglBoard are not allowed) WinNT Workstabon NT workstation 4 0 w/Service Pack 6a Name = CAD_I etc Domain = Whatever the PDC is set to File System = NTFS Software V~s~o BackOffice Client CAD client installed according to VSI Documentation Protocol Microsoft TCP/IP Note must be a statm TCP/IP number RMS Workstation Hardware Optimal (see hardware requirements document) WinNT Workstation NT workstabon 4 0 wi Service Pack 6a Name = RMS_I etc Domain = Whatever the PDC is set to Page - 7 July 10, 2000 Revision # 9 File System = NTFS Software V~s~o BackOffice Client RMS Client installed according to VSI Documentation Protocol Microsoft TCP/IP Note Must be set for DHCP Administrators Workstation 0f No BDC) Hardware Optimal (see hardware requirements document) WInNT Workstation NT workstation 4 0 w/Service Pack 6a Name = Admln Domain = Whatever the PDC ~s set to File System = NTFS Software Vislo BackOffice Client CAD client installed according to VSI Documentabon Sen/Ices Default plus following Net Monitonng agent (Th~s service ~s on the SMS CD, which is part of BackOffice) PAS Jet Direct ~f used Protocol Microsoft TCP/IP Note Must be set for DHCP Backup Depending on the type of backup devine, a SCSII controller and hard dnve are recommended for th~s chent Page - 8 July lO, 2000 Revision # 9 PRE-INSTALLATION NETWORK/HARDWARE CHECK LIST Network Backbone > Depending on type of network > 100MB TX ~ CAT5 w~red ~n T568B standards, Plenum or Non-Plenum depending on local butld~ng codes ~ CAT5 Shielded/Grounded ~n all commumcat~ons facfl~bes, T568B standards ;> Prowde V~s~on Software w~th "Certification" results of ~nstalled and tested cable If Certlficabon ~s not prowded, VSI w~ll ~nstall network as "10BT, 10 megabyte per second standards" Vision Software can prowde cerbflcat~on of ex~st~ng cable on a bme and matenal basts Rates are based at $125hr labor plus matenals for a two-man team plus travel and per-diem for cerbflcabon only ~' 10Base "T" ~ CAT3, 4 or 5 Plenum or Non-Plenum depending on local building codes w~red in a standard "10BT" configuration Th~s w~ll only support 10 megabyte per second standards Server Room ). Sufficient power requirements to support ~ UPS/Battery backup(s) ~ Suaaested. Generator power for eqmpment rack(s) m case of power fa;lure, or large enough UPS battery backups to keep equipment powered for 15 minutes for proper shut down ~. Servers > Momtors ~. Hubs / Routers / Switching equipment > Modems & d~al ~n equipment ~. Sufficient outlets > (1) 110 three prong per ptece of equipment > Equipment Rack(s) > Standard 19"w x 7' tall ~. 19" x 24" foot pnnt, per rack ~' (4) Computers per Page - 9 July 10, 2000 Rews]on # 9 ANI/ALI Requirements ~. Sufficient Documentation ~ Make and Model of equipment ~ Is there an RS232 port to output ALI to CAD system? ~ Customer (or Telco company) to supply ALI layout ~n pnnted format, field layouts and spac;ng rrequ~rements to produce a funcbonal database for CAD system ~. Requirements for RS232 commumcabons ~ DCE or DTE c~mult ). 9p~n RS232 Female (vis,on end of cable) ~. pros 1-(Frame GND) 2-(TX) 3-(RX) 5-(GND) ~. Handshak~ng must be satisfied by ANI/ALI vendor's equipment V~s~on Software will prowde an ACK character for each HEARTBEAT supphed, and ACK character for each ETX character received NClC Connectivity ~ Prowde Contact and ~nformat~on for ~ State NClC computer ~nformabon ~. Type of Protocol ut[hzed ~n the state examples are ;> TCP/IP > LU6 2 > LU2 > Polhng BI-Sync > SNA 327O ~> Locations of all terminal emulat~on's Pre.installation Computer / Printer storage ), Customerwfll ~nsure ~ Sufficient on-s~te storage of all hardware pnor to ~nstallat~on Computer / Printer Placement ~ Customerw~ll insure Y Sufficient power reequtrements are met for each Iocabon of a computer system ~ Power outlets or power str~p ~s prowded ~ Desks are removed of obstacles to place equipment ~ Printer work areas are removed of obstacles to place equipment ~ Network Cable w~th~n reasonable d~stance Trash ~ Customerwfll ~nsure ~* Temporary placement of broken down boxes and Styrofoam during ~nstallat~on Trash receptacle/b~n for final removal Page-10 July 10, 2000 Revlslon # 9 Optimum Hardware Specifications Primary Domain Controller w/SMS (2) Intel Pro NIC, I 44 Floppy Dnve, MS Mouse, Keyboard, CD-ROM Drive NT BackOffice Server Software w/SP6a, NT Resource K~t I - 50 users Pill 500 - 512kb Cache, 256mb Ram (2) 9gb SCSI HD (Raid1) HSwap SCSI Ra~d Controller- 16MB Cache 50 - 500 ~Users (2) PIll 500 - 1mb Cache, 512mb Ram (3) 9gb SCSI HD (RaidS) HSwap SCSi Raid Controller - 32MB Cache Cluster Dual Intel Pro NIC's 500 + Users (2) Pill 500 - 1mb Cache, lgb Ram (2) 9gb SCSI HD (Raid1) HSwap (3) 9gb SCSI HD (Raid5) HSwap Dual SCSI Raid Controller - 64MB Cache Cluster Dual intel Pro NIC's Backup Domain Controller w/TS (2) intel Pro 10/100mb NIC, 1 44 Floppy Drive, MS Mouse, Keyboard, CD-ROM Drive, (ext) 56k Modem Tape Backup Drive w/SCSI Adapter Cable, NT Terminal Server w/SP5 and C~tnx MetaFrame 1 8 Ventas Backup Exec NT/2000 (Opbonal MultL.Server) (Option Packs SQL Server Agent (1 per SQL license) and Open File Manager Agent (1 per Server)) Note: The below machines are hsted as Dual and Quad processor If you ars running all the above on the machines 1-5 users (2) PIll 500 - 512kb Cache, 512mb Ram (2) 9gb SCSI HD (Raid1) HSwap SCSI Ra~d,Controller - 16MB Cache 5-10 users (2) PIll 500 - 1mb Cache, lgb Ram (3) 9gb SCSI HD (RaidS) HSwap SCSI Ra~d, Controller- 32MB Cache Cluster Dual Intel Pro NIC's 10-25 users (4) PIll 500 - 1mb Cache, 2gb Ram (2) 9gb SCSI HD (Raid1) HSwap (3) 9gb SCSI HD (Raid 5) HSwap Dual SCSI Raid Controller - 64MB Cache Cluster Dual Intel Pro NIC's * Notes ExchangelServer should now be on it's own Hardware Server Page-11 July 10, 2000 Rewslon # 9 CAD Servers (2) Intel Pm NIC, 1 44 Floppy Drive, MS Mouse, Keyboard, CD-ROM Dr~ve Crossover Cable, NT Server w/SP6a, MS SQL Server Vinca Co-Standby for NT V4 2 Note Only one NIC Is needed if you are not clustering the machines 1-5 Users (2) PIll 500 - 1mb Cache, 512mb Ram (2) 9gb SCSI HD (Ra~dl) Hswap (OS) 9gb SCSi HD (Tlog), 9gb SCSI HD (Data) Dual Channel SCSI Raid Controller- 32mb Cache SCSI Controller- 16MB Cache 5-20 Users (2) Pill 500- 1mb Cache, lgb Ram (2) 9gb SCSI HD (Raid1) Hswap (OS) 9gb SCSI HD (Tlog), (3) 9gb SCSI HD (Raid5) Hswap (Data) Dual Channel SCSI Raid Controller - 64mb Cache SCSI Controller- 16MB Cache Cluster Dual Intel Pro NIC's 20-50 Users (2) PIll 500 - 1mb Cache, lgb Ram (2) 9gb SCSI HD (Raid1) Hswap (OS) (2) 9gb SCSI HD (Ra~dl) Hswap (Tlog) (3) 9gb SCSi HD (Raid5) Hswap (Data) Dual Channel SCSI Raid Controller - 64mb Cache SCSI Raid Controller - 32MB Cache Cluster Dual Intel Pro NIC's Page-12 July 10, 2000 Rews~on # 9 RMS I Fire/Jail Servers (2) Intel Pro NIC, 1 44 Floppy Dnve, MS Mouse, Keyboard, CD-ROM Dr~ve Crossover Cable, NT Server w/SP6a, MS SQL Server V~nca Co-Standby for NT V4 2 Note Only one NIC le needed If you are not clustering the machines 1-5 Users (2) PIll 500 - 'lmb Cache, 512mb Ram (2) 9gb SCSI HD (Raid1) Hswap (OS) 9gb SCSI HD (Tlog), 9gb SCSI HD (Data) Dual Channel SCSI Ra~d Controller - 32mb Cache SCSI Controller- 16MB Cache 5-40 Usem (2) Pill 500 - 1mb Cache, lgb Ram (2) 9gb SCSI HD (Raid1) Hswap (OS) 9gb SCSI HD (Tlog), (3) 9gb SCSI HD (Raid5) Hswap (Data) Dual Channel SCSI Raid Controller - 64mb Cache SCSI Controller- 16MB Cache Cluster Dual Intel Pro NIC's 40-100 Users (2) PIll 500 - 1mb Cache, lgb Ram (2) 9gb SCSI HD (Raid1) Hswap (OS) (2) 9gb SCSI HD (Raid1) Hswap (Tlog) (3) 9gb SCSI HD (Raid5) Hswap (Data) Dual Channel SCSI Raid Controller - 64mb Cache SCSI Raid Controller- 32MB Cache Cluster Dual Intel Pro NIC's Page- 13 Suly 10, 2000 Revision # 9 MSG Switch / SNA Server (2) Intel Pro NIC, 1 44 Floppy Dnve, MS Mouse, Keyboard, CD-ROM Dnve (1) M~crogate SDLC card ~f SNA is installed NT Server w/SP6a PIll 500 - 512kb cache 512mb Ram (2) 9gb SCSI HD (Raid1) Hswap SCSI Ra~d Controller- 16MB Cache CAD Workstations PIll 500 - 256kb cache, 128mb Ram *** If state Interfaces or 3ra party client software Is to be Installed then more memory Is required 4gb IDE or SCSI HD Dual 17' Monitors Dual V~deo Graphics card NT Workstation w/SP6a intel Pro NIC NT Server Access L~canse or BackOfflca Cai RMS/Fire/Jail Workstations P 500 - 256kb cache, 64~b Ram (128mb Ram ~f using for Imaging/Scanmng or Bar-coding) *** If state Interfaces or 3'" party client software Is to be installed then more memory s required 4gb IDE or SCSI HD 15' Monitors NT Workstation w/SP6a Intel Pro NIC NT Server Access License or BackOffice Cai V~sio V5 Mobile laptops PII 300 64mb Ram *** If 3r~ party client software Is to be Installed then more memory Is required 4gb HD NT Workstation w/SP6a NT Server Access License or BackOffice Cai All Printers LaserJet supporting PCL 4 and/or 5 Note Please make sure you have purchased or have a Hardware Vendor that can supply you will backup items tncase of emergency. This would include items like keyboards, hub/swttch etc. Page-14 Optimized System Specs for City of Denton Public Safety PDC and BDC 1 44 Floppy Drive, MS Mouse, Keyboard, CD-ROM Drive Windows NT Server w/SP6a, NT Resource Kit · Rack mounted · Redundant power supphes · Dual PIII Xeon 550 MHz+ o 1 MB or2MBL2eaehe · 1 GB SDRAM · Dual channel SCSI RAID controller - 64+ MB cache o Two 18 GB disks on first channel m RAID1 array · OS o Two 18 GB disks on second channel in RAID1 array · Paging file o One Online hotspare · Drive cage wxth two baekplanes for support of dual channel RAID controller · Dual NICs (that support NIC load balancing - such as Intel 82559+) Additionally for BDC · 56k Modem (for VlslonA~r remote dial m support) · Ventas Backup Exec 8 x (Optional Multi_Server) o Option Packs SQL Server Agent (1 per SQL license to be backed up) and Open File Manager Agent (1 per Server to be backed up) Terminal Server 1 44 Floppy Drive, MS Mouse, Keyboard, CD-ROM Drive Tape Backup Drive w/SCSI Adapter Cable, NT Terminal Server w/SP5 and Cltrlx MetaFrame 1 8 · Rack mounted · Redundant power supplies · Quad PIII Xeon 550 MHz+ o 1 MB or 2 MB L2 cache · 4 GB SDRAM · Dual channel SCSI RAID controller- 128+ MB cache o Four 18 GB disks on first channel m RAID1 array · OS o Two 18 OB disks on second channel m RAID1 array · Paging file o One Online hotspare · Drive cage vath two backplanes for support of dual channel RAID controller · Dual NICs (that support NIC load balancing - such as Intel 82559+) Message Switch 1 44 Floppy Drive, MS Mouse, Keyboard, CD-ROM Drive Windows NT Server w/SP6a, NT Resource Kit, Macrosoft SNA Server · Only one of the below as needed when running SNA for the State Interface o Serengeti Sync+/AT SDLC Adapter for MS SNA 1-512-345-2211 o MleroGate SDLC for MS SNA 1-512-343-9046 Part # 172113 · Rack mounted · Redundant power supplies · Dual PIII Xeon 550 MHz+ o 1 MB or 2 MB L2 cache · 512 MB SDRAM · Dual channel SCSI RAID controller - 64+ MB cache o Two 18 GB disks on first channel an RAID1 array · OS o Two 18 GB disks on second channel an RAID1 array · Paging file o One Online hotspare · Drive cage vath two backplanes for support of dual channel RAID controller · Dual NICs (that support NIC load balancing - such as Intel 82559+) Inform Intranet IIS (Web) Server 1 44 Floppy Drive, MS Mouse, Keyboard, CD-ROM Drive Windows NT Server w/SP6a, NT Resource gat, IIS 4 0 · Rack mounted · Redundant power supplies · Dual PIII Xeon 550 MHz+ o 1 MB or 2 MB L2 cache · 512 MB SDRAM · Dual channel SCSI RAID controller - 64+ MB cache o Two 18 GB dasks on first channel an RAID1 array · OS o Two 18 GB dasks on second channel in RAID1 array · Paging file o One Online hotspare · Drive cage with two baekplanes for support of dual channel RAID controller · Dual NICs (that support NIC load balancang - such as Intel 82559+) Warm Spare Server 1 44 Floppy Drive, MS Mouse, Keyboard, CD-ROM Drive Windows NT Server w/SP6a, NT Resource gat · Rack mounted · Redundant power supplies · Dual PIII Xeon 550 MHz+ o 1 MB or 2 MB L2 cache · 1 GB SDRAM · Dual channel SCSI RAID controller - 64+ MB cache o Two 18 GB disks on first channel ~n RAID1 array · OS and paging file o Two 36 GB disks on second channel ~n RAID1 array · SQL and Vision database files o Two 18 (iB disks on second channel in RAID1 array · Transaction log files o One Online hotspare · Drive cage with two backplanes for support of dual channel RAID controller · Dual NICs (that support NIC load balancing - such as Imel 82559+) VlsionCAD and VmonRMS Servers Note You will need two VisionCAD Servers and two VlsionRMS Servers 1 44 Floppy Drive, MS Mouse, Keyboard, CD-ROM Drive Windows NT Server w/SP6a, NT Resource Kit, MS SQL Server 7 0, Legato Co-Standby Server 4 3 (Ymca) · Rack mounted · Redundant power supplies · Quad PIII Xeon 550 MHz+ o 1 MB or 2 MB L2 cache · 4 GB SDRAM · Dual channel SCSI RAID euntroller - 128+ MB cache o Four 18 GB disks on first channel m RAID1 array · OS o Two 18 GB d~sks on second channel ~n RAID1 array · Paging file o One Online hotspare · Drive cage w~th two backplanes for support of dual channel RAID controller · Dual NICs (that support NIC load balancing - such as Intel 82559+) · Addmonal NIC (for cluster heartbeat connection) · Crossover cable (for cluster heartbeat connection) · Fibre channel controller (for connection to shared storage fibre device) Fibre Channel Shared Storage Device (external storage) Note: You need two of these main devices - one for the RMS cluster and one for the CAD cluster. Plus you will probably need two expansion devices - one per main device (for additional storage space because mare devices typically only hold 10 - 12 disks). Note Ttus dewce must support a configurat~on m which two Servers can actively share the storage s~multaneously~ 0 e Dell PowerVanlt 650F) · Redundancy throughout (~ e dual power supphes, dual Procs, dual bus - s~mflar to Dell PowerVanlt 650F) · Rack mounted · Dual Processor or dual channel that can support or expand to 15 d~sks or more (l e Dell Powervault 630F) - 256+ MB cache o Slx 18 GB disks on first processor or channel ~n RAID 0~-I array · SQL and Vlslon database files o Four 18 GB d~sks on second processor or channel an RAID 0+l array · Transaction log files o Four 18 GB d~sks on second processor or channel ~n RAID 0+l array · Tempdb o One 18 GB onhne hot spare (per enclosure, or dewce) o Note add addlt~onal disks, In pints, to each RAID array for multtphed read/write performance An Ideal disk subsystem configuration for two clustered VlalonRMS or VliIonCAD server,, Option # 1, beet performance/fault tolerance I by ChrleWebar Server Coflguratlon Pnmery'~Server - two servers actively Clustered using Server Vlnca or Microsoft Cluster Server - appropnata RAM and CPU (s) Shared External Storage fibre ar SCSI Server's External storage Internal d~sk dewce's d~sk subsystem subsystem Controller ,:~mal ~orao, dexl(e Partition and/ or Channel # Note The ~aded bo~ee labeled w~th a number reprsesnt d~femnt pa~one Ideally, they would alu represlmt separate channels, and for bee performance, separate controllers RAID 1 RAID 1 OS and Pageflle SQL D ~ drive application C \ drive RAID 1/0 RAIO 1/0 RAID 1/0 Database Transaction Tempdb files Legs G \ drive Objective This configuration maximizes the E ~. drive F \ drive pedolmance, Ioogov~' and ledundancy of the dmk subsystem ~n the foltowmg ways Pros 1 fastest performance 1 spreading cntmal components of IO out on 2 highly fault tolerant thee own physical disk controllers and/or 3 Simple design channeb ora controller 4 More flexibility In 2 addmg more dmks to an array mcreases the parental number of dmsk reads and wntea (IO) monitoring and resource per second allocation 3 RAID 'i provides maximum redundancy of all Cons RAID configuratmns 4 RAID 1/0 prowde maximum redundancy 1 Most expensive combmed with best IO performance VISION RMS: MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY I/~s~o./~IR~ INC. .4ttachment F VISION RMS Master N#me Historical Sutnmarv (MNHS) Methodoloev VlslondlR lnc 10/10/99 I. Introduction Vtstolt.~[J~ ]las developed a technology that incorporates customer legacy data ~nto VmonRMS m a way that retains 1ts lustoncal accuracy winle eusurmg the mtegaty of the VmonRMS Reeurds Management System I/tston.41R's Data Transfer Servtces Depatlment, VlswnDTS, provides thc customer vath a snapshot ofrmsston cnt~cal data from thetr previous system so that tins system may be removed from service whtle allowing for the data to be referenced on a day by day bas~s for as long as necessaD' Vmon's methodology is to take the cresting legacy data that has been mapped into a set of pre-defmed table structures and load it into a self-contained SQL-aware database External access to tins data is provided for basic searches and generic reporting usmg either I/~stonAIR supplied tools or commercial off the shelf software 'Hmoncal Data' consists ora variety of attributes pertaining to specific Instoncal events such as arrests, Cltatioils, warrants, mcldants, offenses, etc, winch are associated with a name enUty In a s~mflar manner, narratives and unages may also be mcluded and associated vnth name and summary records H~stoncal data can be searched from w~thm VmonlLMS by any of the data fields and narrative text Customers are responsible for mapping theur data to the specific table layouts provided m Section III (Hlstoncal Table Structures) of ths documant In the case of customers that are nugratmg from Vision's DOS version of RMS, tins mapping hes already been done AIl that is reqmred is the dehvery of thc DOS data files to VtsmnDTS VmonDTS will then take the Instoncal data, arspect it for vahthty, urgan~ze the data, create the appropriate database witlun indexed, normahzed data tables, and return the data, with appropriate utihty programs, to the customer If, for whatever reason the events m the Sununary tables are not properly related to the names m the Name tables, or if the customer is unable to create the appropriate data files to provide to l/tswn.41R, VtstonAIR, may, for appropriate fees, be able to assist the customer m creating these files If Vts~on,41R is unable to rmne the data offthe legacy system, it is still mcumhent upon the customer to supply this data to V~ston.4IR I/tslon~IR will assume no hablhty when tt comes to extracting, compdmg and determining/interpreting relationsinps between data and data elements of thu*d party systems * Data Values are placed m the H~stoncal Tables as delivered by the customer v~th no further vahdat~on to the data by $'tstor~IR · Master Name data can be accessed and selectively imported by the user into RMS from wittun the IVINHS program · The Master Name Historical Summary is a static, non-ethtable database · None of the customer data is automatically uploadad into the live RMS database by VlslonDTS Page 1 of gl bet Revision: ll/'~0/00 9 12 AM VIDION RMD; MA8TER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY VtslonAIR~ INC. II File Formats & Media VtstonHIR is capable of accepting a w~da range ofmecha types Magnetic tape has proven to be an unrehable transport methum, and, thus, can no longer be accepted Vtston~IR w~ll only accept data on medm that ~s based offtutrd-dr~ve or resd~ent dr~ve technologies Examples of such med~a include CD- ROMs, Z~p dr~ves, 1 44MB Floppy Drives, SAZ Drives, 250MB Super D~sks, etc As to file formats themselves, Vtston,41R w~ll accept any deb~rated ASCII file, XBASE database file structure (Paradox, Access, DBF, Excel, etc ) as well as any file format wbach can be accessed readdy from WmdawsNT usmg industry standard Open Database ConnecUwty (ODBC) drivers The preferred data format ~s a Tab dalumted text file Obscure database file types (ALLBase, Image, ets ) must have ODBC drivers sent vnth them or we vall be unable to process the files m an appropriate manner It ~s the customer's responslblhty to ensure that Viston~IR has the appropriate WmdowsNT (ODBC) drivers to read their data IH Hi~orical Table Structures NAME, TABLE Page a of 21 Last Revision 11/20/00 9 12 AM VISION RMS: MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOOY ~/ts~o~'llR~ INC. paae 3 of 21 Lest Revision! ] 1/20/00 9 ].2 AM VISION RM$1 MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY ~/~sionAIH~ INC. ARREST Page 4 ~f 21 Last Revlelom ~/~0/00 VISION RMS-' MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY V~s~onAIR, INc. CUSTODY Page 5 of 2t Revl,~lem 11/20/00 9 12 AM VISION RM$i MA~TER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY VislonAIR, IN(;. CITATION Page 6 of 21 Revl$1om 11/20/00 9 12 AM VISION RMSI MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY Vis~onAIR, INC. Page 7 of 21 lsat Revlalon~ 11/20/00 9 12 AM VISION RMS: MASTER NAME HIETORICAL SUMMARY (MNHS) METHODOLOGY VlsionAlR, INC. INCIDENT Page 8 of 21 Lest Revisions 11/20/00 9.12 AM VISION RMS: MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY VIsionAIR, lNG, Page 9 of 21 I.aat Ii.vlalom 11/20/00 9 12 AM VISION RMS: MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY VislonA1R, lNG. Page 10 of 21 Last Revlelom ~]/20/00 9 12 ~ VISION RMS; MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY V~slonAIR~ lNG, Page 11 of 21 Laet RavlsIom 11/20/00 9 12 AM VISION RMS: MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY Vlslon/~lR, INC. Page 12 of 21 Lost Revision: 11/20/00 9 12 AM VISION RMS: MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY Vision.aiR, INC. PaBe 13 of 21 Revision: 11/20/00 9 12 A~ VISION RMS; MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY V~sion.4IR, INC. II File Formats & Media V~s~on,411~ ~s capable of accepting a vade range ofme&a types Magnetic tape has proven to be an unrehabte ~ansport medmm, and, thus, can no longer be accepted V~s~on~IR vail only accept data on med~a that ~s based offhard-dnve or rasdlent drive technolog~as Examples of such medm include CD- ROMs, Zip dnvas, 1 44MB Floppy Drives, SAZ Drives, 250MB Super Disks, etc As to ~e forma~s themselves, Y~stonAIR vail accept any delmutad ASCII file, XBASE database file structure (P~radox, Access, DBF, Excel, etc ) as well as any file format which can be accessed readily from WmdowsNT using mdus~,y standard Open Database ConnecUwty (ODBC) drivers Tha preferred data format is a Tab delnmted text file Obscure da~ahase ~e types (ALLBase, Image, etc ) must have ODBC drivers sent vath them or we vail be unable to process the files m an appropriate manner It is the Customer's responsibthv/to ensure that Viston~41R has the appropriate WmdowsNT (ODBC) drivers to read their data III Historical Table NAM~.~E T~ABLE_. ]1 11 . .]l Jl , LIIot Revision! 11/20/00 9 12 AM VISION RM8; MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY II, sm#AIR, INC. ~ ~ Page 3 ~f Z1 Last Revlalonz 11/20/00 9 12 ~ VISION RMS-' MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY l/~sion,41R, INC. Page 4 of 21 List Revision: 11/20/00 9 12 AM VISION RMS: MASTER NAME HIETORICAL SUMMARY (MNHS) METHODOLOGY Vision.4lR, INC. CUSTODY lr~[~~~ ................ ] ~ 60 DOS~ ~7~ l ~ _ l~q~~ 7 ~ ~,l~~L~r~ .... J ~ ~ 1~9 ~li~ ~ ] ~ ~r ~ ~d Page Il of 2t Last Revlmlom 11/20/00 9 12 AM VI810N RM81 MA8TER NAME HI8TORICAL SUMMARY (MNHS) METHODOLOGY Vision.41R~ INC. Page 6 of 21 La.t RevlBIom ~/20/00 9 ]2 ~ VISION RMSI MASTER HAME HISTORICAL SUMMARY (MNHS) METHODOLOGY 1/tstonAIR~ INC. Page 7 of 2t Last Revl$1om 11/20/00 9 ]2 A~[ VI810N RMSI MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY V~s~ondIR, INC. Summa9, INCIDENT ~ ~ Dm~d~ ~ ~ S~ ~ t~1~~~ -1 F- -7I~F--1L- Ii ~ I~~~/~ ..... ] [~ ~ I~1~ - 1 .............. )1~-1~1~ ......... ] ......... ~ ~ .... Page 8 of 21 Lest Revisions 1 l/JO/O0 9 12 AM VISION RMS: MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY VislonAIR~ IHG. Page 9 of 21 Last Revision: IIL~O/O0 9 12 Ad'VI VI810N RM8; MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY F~sio~4]R, IHt, I~,-,, ~ c I~U~ 1 I~, ~ j~s~~ - --] l~, -~~~ I F~ ]~-1~ I Page tO of 2t [11t ~IvlIIo. I 111~1~ ~'1~ AM VISION RMS: MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY V~sm~R~ lNG, Page 11 of 21 L~st Revision, 11/20/00 9 12 AM VIEION RME-' MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY VlsionAIR, lNG. Page 12 of 21 Lii.t Ilevlsle. I ~1/20/00 9 12 ~ VISION RMSi MASTER HAME HISTORICAL SUMMARY (MNHS) METHODOLOOY Vis:onA1R, INC. Page 13 of 21 Last RsvlBIon 11/20/00 9 12 AM VISION RM$; MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY ~lsionAlR, INC. IV Fields & User Defined Melds There are 'User Defined' fields made avmlable to you for each of the 'H]stoncal Data' tables Thc user- dafmcd fields are mtendad for you to supplement those data fields that Vision has ldant~fied from our customer's requirement analysis User defined fields may be divided (notationally) and viewed as separate logical fields while they are, m fact, just one field A copious amount of storage space has been allocated, per record, for user comments and for the concatanat~on of legacy data fields, for which, the user f'mds to be of value and feels should be retained In addition, other data may be titled and organized into narratives attached to mare records V Master Name Historical Summary (MNHS} Validated data will reslda m a database repository accessible by a I,'tszon.4IR Apphcation called MNHS, winch will provlda the end user with the capabtlzty of browsing, searching, and printing their lustoncal data Tlus data will also be accessible from within VlSlop. RMS antomatlcally during Master Name searches and via a point and click user interface, but only m a lmutad manner, and, mainly for name searching and basic reformational display Thc capabtllty of cuttmg and pasting name and address reformation from the Historical data into VlslonRMS will exist One record per activity will bc processed Because the IvINHS repository is currently stored m a M~crosoft Access 7 0 database, thts repository can either reside on a mapped HDD ora network File Server, or on the local dnve ora required NT 4 0 Workstation(s) Connectivity to the database will be achieved using standard off`the shelf connect~vlty tools supplied with VislonRMS The MNHS application will also be accessible via a desktop ~con for each user requw, ng access to histoncal data It will be thc respouslbfllty of the customer's system adnnmstrator to assign eppropnate Microsoft NT file level security rights to the MNHS database and for correctly configunng chent maclunes Primary and secondary points-of-contact, having cxtauslVe knowledge of the customer legacy system and data should be assigned by the customer to assist m the conversion of their data Iustallatlon and perceived value provided by the lVlNI-IS apphcation will depend on thc ablhty of each mdlvidpal customer to provide clean, accurate data with detailed mformat~on about that data The customer can expect a mmunal amount of down time during the installation of thc MNHS database Page 14 of 21 Last Revlelom 11/20/00 9 12 AM VISION RMS; MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY VmonAIR, IHt, Ma~n Sateen L.t Revl.lon~ ]1/2~)/00 9 11 ^M VISION RMS; MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY ~'~ston~41R, INC. Mare Sor¢¢n, Moro Page 16 of 21 Lest Revision: 11/20/00 ~) 12 ~ VISION RMS; MASTER NAME HISTORICAL SUMMARY (MNH$) METHODOLOGY Visiotr4IR~ INC. Specific SummaryScreen(1 ofmne&fferentlypes) Act~wty Summary Page 17 of 21 Last Revlalom 11/20/00 9'12 AM VISION RMS: MASTER HAME HISTORICAL SUMMARY (MNHS) METHODOLOGY ~/i$~o~UR, INC. Report Selectors Page t8 of 21 I~vl.lom 11/20/00 9 12 A~ VISION RM$: MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY V~slonAIR, INC. Part of Act~wty Report Screen I ,P. ctlult y Summary Repolt 1~ 11~.0 o9 ~ KENNETH LEE ADAM8 Page t 9 of 2t Revl.lom 11/20/00 9 ].2 AM VISION RMS: MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY VisioffAlR, IHC, Pa~ of~ P,~ ~o ~ Summary' Report by Address/Location and Date Record~ 20 WhersAddres~/Locatlsncontalns Maln'fsrdates1996 1999 Type Link Date Inuolvem#nt Reference Hum Description Key_lB Addreeo4.ocidlon Page 20 of 21 Last Revision: 11120100 9 12 AM VISION RMS: MASTER NAME HISTORICAL SUMMARY (MNHS) METHODOLOGY ~/~s~o#.~IR, INC. VI Future Plans At some future tune, the Master Name Historical Summary vail optionally reside m a Microsoft SQL 7 0 database gammg the ability therein, to transfer user validated, reportable data into VlslonR. MS, on an as need basis At which time tlus enhancement becomes available, the MNHS database vail remain static and unchanged even m the event that records are posted to the live VlslonRMS system for reporting purposes Conclusion Most of ~'tston,illt's new customers and eyastmg customers requtre data conversion of some land Each customer has data that it considers url)ortant and considers accessing that tustoncal data, once they have progressed to VlslonRMS for Windows NT, as essential Customers, by storing their legacy data utahzmg the Iz~vionA1R Master Name Historical Summary (MNHS) Methodology, have a qmck, Iow-ask, and simplified way of accessing their legacy data, and, by keeping tlus lustoncal repository separate, vall not unpact the processing performance and scalablhty of V~slonRMS Paee 2t of 21 Last Revlalom 11/20/00 VIslonDT$ Attachment 'G" GEO Conversions 11/18/2000 I Introduction The V~s~onDTS Department (Data Transfer Servtces) offers GEO Conversions for those customers who wtsh to extract their OEO data into a pre-daf'meal table format provtded by V1SIONAIR Each Customer must provide their data m the format provtded and the data must be Ascu txt, comma dehm~ted Access databases and Excel Spreadsheets are also acceptable A file layout must be provtded at the ttme the data ~s dehvered If the customer ~s unable to prowde a file layout, they must manually type out definmons for each field entry All data to be converted wall be provided to VISIONAIR m one flat file, VISIONAIR ~s not responsible for merging multiple files m order to generate one GEO table Acceptable media types include CD or Ztp disks only Tape Backups have proven to be an unreliable media source and therefore will not be accepted Customers must prowde their data to the DTS department at least two weeks prior to V~s~onCAD System Administrator Training **Please note that the GEO layout ls street speclflc and does not lnclude bustness names Buslness names are eonsldevad a LdNDMARK and are not Included as part of a GEO Conversion, however, may be purchased as an additional conversion The following page includes the V~stonCAD GEO table layout CHAR 18 CITY CITY NAME CHAR 30 STREET STREET NAME NUMBER 4 FROM_NUM LOW RANGE OF STREET ADDRESSES NUMBER 4 TO_NUM HIGH RANGE OF STREET ADDRESSES CHAR 15 WATER_CO NAME OF COUNTY WIDE WATER CO THAT SERVICES THIS AREA CHAR 15 GAS_CO NAME OF COUNTY WIDE GAS CO THAT SERVICES THIS AREA CHAR 15 ELECTRIC_CO NAME OF COUNTY WIDE ELECTRIC CO THAT SERVICES THIS AREA CHAR 15 PHONE_CO NAME OF COUNTY WIDE PHONE CO THAT SERVICES THIS AREA CHAR 2 QUADRANT PRE-DIRECTIONAL CHAR 15 EVAC_ROUTE EVACUATION ROUTE CODE CHAR 255 DIRECTIONS DIRECTIONS CHAR 50 SPECIAL_COMMENTS SPECIAL COMMENTS CHAR 30 REFERENCE_POINT DIRECTIONS FROM A GIVEN LOCATION CHAR 20 CROSS_STREET1 FROM CROSS STREET (LOW) CHAR 20 CROSS_STREET2 TO CROSS STREET (HIGH) CHAR 5 ESN EMERGENCY SERVICE NUMBER CHAR 7 STATE_ROAD ALTERNATE NAME OR NUMBER FOR ROAD CHAR 5 GRID LOCAL MAP COORDINATES CHAR 1 ODD_EVEN ODD (O), EVEN (E) OR BOTH (B) SIDES OF STREET - Defaults to B ~f none CHAR 5 DISP_ZONE DISPATCH ZONE CHAR 5 INTERNAL_ESN INTERNAL RESPONSE AREA (IRA) CHAR 54 NEIGHBORHOOD SUB-DIVISION OR HOUSING DEVELOPMENT Internal All Layout Column_name Type Length Prec Scale Nullable Phone_Num varchar 12 yes Bus~ness_Name vamhar 30 yes Class vamhar 1 yes C~ty varchar 18 yes Last_Name varchar 15 yes F~rst_Name vamhar 15 yes Mtddle_Name vamhar 15 yes Location vamhar 60 yes State varchar 2 yes ZIP varchar 5 yes Mafl_C~ty vamhar 18 yes Marl_Location varchar 60 yes Ma~l_State varchar 2 yes Mafl_Zl P vamhar 5 yes Reference_Point varchar 30 yes Special varchar 50 yes D~rect~ons vamhar 255 yes Water_Co vamhar 15 yes Gas_Co varchar 15 yes Electric_Co varchar 15 yes Electnc_Meter_Num varchar 12 yes Tract varchar 4 yes Tax_ID varchar 30 yes Num_Occupants ~nt 4 10 0 yes D~sp_Zone varchar 5 yes Internal_ESN (IRA) varchar 5 yes Jurisdiction varchar 10 yes Alarm_Co varchar 50 yes Alarm_Co_Phone varchar 12 yes Alarm_Code varchar 12 yes Alarm_Type varchar 20 yes Apartment varchar 8 yes Floor varchar 5 yes Run_Zone..EMS vamhar 10 yes Run_Zone_Rre varchar 10 yes ATTACHMENT "H" CITY OF DENTON INSURANCE REQUIREMENTS STANDARD PROVISIONS: Wtthout hmtttng any of the other obltgattons or habtltttes of the Owner, the Owner shall provtde and mamtatn unttl the contracted work has been completed and accepted by the Ctty of Denton, Owner, the mtmmum tnsurance coverage as tndtcated hereinafter ,4s soon as practtcable after nottficatton of btd award, Owner shall ftle wtth the Purchasing Department satisfactory cert~cates of tnsurance, contatnmg the btd number and title of the project Owner may, upon wrt#en request to the Purchastng Department, ask for clar~ficatton of any insurance requtrements at any ttme, however, Owners are strongly advtsed to make such requests pr~or to btd opemng, stnce the tnsurance requtrements may not be modtfied or warred after btd opentng unless a wrttten exceptton has been submitted wtth the btd Owner shall not commence any work or dehver any material until he or she receives notification that the contract has been accepted, approved, and signed by the City of Denton. ,411 tnsurance poltctes proposed or obtatned tn sattsfactton of these requtrements shall comply wtth the followtng general spec~cattons, and shall be mamtamed tn compltance wtth these general spectficattons throughout the duratton of the Contract, or longer, t. f so noted * Each pohcy shall be issued by a company authorized to do busaness an the State of Texas wath an A M Best Company ratang of at least A · Any deductables or self-ansured retentaons shall be declared an the bad proposal If requested by the City, the insurer shall reduce or ehmanate such deductthles or self-msured retentions with respect to the City, ats officaals, agents, employees and volunteers, or, the Owner shall procure a bond guaranteeing payment of losses and related lnvestagataons, clmm admamstrataon and defense expenses · Liability pohcles shall be endorsed to provade the following ** Name as addltaonal insured the Caty of Denton, its Officmls, Agents, Employees and volunteers ** That such insurance ~s primary to any other insurance available to the addat~onal insured w~th respect to claims covered under the pohcy and that this insurance applies separately to each insured against whom claim m made or stat is brought The ~ncluslon of more than one ~nsured shall not operate to increase the insurer's hm~t of habdlty · All pohc~es shall be endorsed to read' "SAID POLICY SHALL NOT BE CANCELLED, NONRENEWED OR MATERIALLY CHANGE WITHOUT 30 DAYS ADVANCED WRITTEN NOTICE BEING GIVEN TO THE OWNER (CITY) EXCEPT WItEN THE POLICY IS BEING CANCELLED FOR NONPAYMENT OF PREMIUM IN WHICH CASE 10 DAYS ADVANCE WRITTEN NOTICE IS REQUIRED". · Should any of the reqmred insurance be prowded under a elmms~made form, Owner shall mmntaln such coverage continuously throughout the term of th~s contract and, w~thout lapse, for a period of three years beyond the contract expiration, such that occurrences arising dunng the contract term which gtve nsc to clarms made after expxrat~on of the contract shall be covered · Should any of the reqmred insurance be prowded under a form of coverage that includes a general annual aggregate hm~t providing for claims investigation or legal defense costs to be included ~n the general annual aggregate hm~t, the Owner shall e~ther double the occurrence hm~ts or obtain Owners Protective Lmbfi~ty Insurance · Should any reqmred ~nsurance lapse dunng the contract term, requests for payments originating after such lapse shall not be processed until the C~ty receives satisfactory credence of reinstated coverage as reqmred by ttus contract, effective as of the lapse date If ~nsurance ~s not reinstated, C~ty may, at ~ts sole optmn, terminate tins agreement effective on the date of the lapse All tnsurance pohctes proposed or obtatned tn sattsfactton of thts Contract shall addtttonally comply with the followtng marked specifications, and shall be malntatned tn comphance wtth these addttlonal spectficattons throughout the duration of the Contract, or longer, tf so noted A General Liability Insurance' General Lmbfl~ty insurance w~th combined single limits of not less than $1,000,000 shall be prowded and maintained by the Owner The pohcy shall be written on an occurrence basis either in a single pohcy or in a combination of underlying and umbrella or excess pohmes If the Commercial General ~lablllty form (ISO Form CG 0001 current edition) as used · Coverage A shall include premises, operations, products, and completed operataons, independent Owners, contractual hablhty covenng tins contract and broad form property damage coverage · Coverage B shall ~nclude personal anjury · Coverage C, medical payments, is not required If the Comprehensave General Lmbfllty form (ISO Form GL 0002 Current Edmon and ISO Form GL 0404) as used, at shall include at least · Bodily an. lmy and Property Damage Lmbfllty for premases, operations, products and completed operaUons, andependent Owners and property damage resultang from explosaon, collapse or underground (XCU) exposures · Bwad form contractual liability (preferably by endorsement) covenng tlus contract, personal injury llabflaty and broad form property damage habflay Automobile Liability Insurance' Owner shall provade Commereaal Automobale Lmblhty ~nsurance w~th Combaned Single hmats (CSL) of not less than $1,000,000 e~ther m a sangle policy or m a combmataon of basae and umbrella or excess policies The pohey will include bodily injury and property damage habflaty arising out of the operataon, maintenance and use of all automobiles and mobile eqmpment used an conjunction wath thas contract Satasfactmn of the above reqmrement shall be mn the form of a pohcy endorsement for · any auto, or · all owned, hared and non-owned autos Workers Compensation Insurance Owner shall purchase and mmntmn Worker's Compensation insurance whach, an addmon to meeting the mimmum statutory reqmrements for assuance of such insurance, has Employer's Lmbflaty hmats of at least $100,000 for each accadent, $100,000 per each employee, and a $500,000 pohcy hmat for occupational disease The City need not be named as an "Addmonal Insured" but the insurer shall agree to waive all rights of subrogation against the City, its officials, agents, employees and volunteers for any work performed for the C~ty by the Named Insured For building or construction projects, the Owner shall comply w~th the prowslons of Attachment 1 in accordance with §406 096 of the Texas Labor Code and rule 28TAC 110 110 of the Texas Worker's Compensation Commission (TWCC) Professional Lmbility Insurance Professional hablllty insurance with hmlts not less than $1,000,000 per claim with respect to neghgent acts, errors or omissions in connection with professional servmes is reqmred under this Agreement ATTACHMENT 1 [ ] Worker's Compensation Coverage for Building or Construction Projects for Governmental Entities A Defimtlons Certificate of coverage ("certlficate")-A copy of a cemficate of insurance, a certificate of authority to self-insure ~ssued by the commission, or a coverage agreement (TWCC-81, TWCC-82, TWCC-83, or TWCC-84), showing statutory workers' compensation insurance coverage for the person's or entity's employees prowdlng services on a project, for the duration of the project Duration of the project - includes the time from the beglnmng of the work on the project until the contractor's/person's work on the project has been completed and accepted by the governmental entity Persons providing services on the project ("subcontractor" in §406 096) - includes all persons or entrees performing all or part of the services the contractor has undertaken to perform on the project, regardless of whether that person contracted d~rectly with the contractor and regardless of whether that person has employees Th~s includes, without hmltatlon, independent contractors, subcontractors, leasing compames, motor carriers, owner- operators, employees of any such entity, or employees of any entity which furmshes persons to provide services on the project "Services" include, without hm~tatlon, prowding, hauling, or dehvenng eqmpment or matenals, or providing labor, transportation, or other service related to a project "Serwces" does not include activities unrelated to the project, such as food/beverage vendors, office supply dehvenes, and delivery of portable toilets B The contractor shall prowde coverage, based on proper reporting of classification codes and payroll amounts and filing of any overage agreements, wluch meets the statutory requirements of Texas Labor Code, Section 401 011(44) for all employees of the Contractor providing services on the project, for the duration of the project C The Contractor must provide a certificate of coverage to the governmental entity prior to being awarded the contract D If the coverage period shown on the contractor's current certfficate of coverage ends dunng the duration of the project, the contractor must, prior to the end of the coverage period, file a new certificate of coverage w~th the governmental entity showing that coverage has been extended E The contractor shall obt~un from each person prowd~ng servmes on a project, and prowde to the governmental entity (1) a certffieate of coverage, prior to that person begmnlng work on the project, so the governmental entity will have on file certfficates of coverage showmg coverage for all persons prov~dmg services on the project, and (2) no later than seven days after receipt by the contractor, a new cemficate of coverage showing extension of coverage, ff the coverage period shown on the current certificate of coverage ends dunng the duration of the project F The contractor shall retmn all reqmred certfficates of coverage for the duration of the project and for one year thereafter G The contractor shall nottfy the governmental entity m wntmg by certtfied mini or personal dehvery, w~thln 10 days after the contractor knew or should have known, of any change that materially affects the prows~on of coverage of any person prowdmg servmes on the project H The contractor shall post on each project s~te a notice, ~n the text, form and manner prescribed by the Texas Workers' Compensation Commission, mfonmng all persons promdlng services on the project that they are reqmred to be covered, and stating how a person may verify coverage and report lack of coverage I The contractor shall contractually reqmre each person with whom it contracts to prowde services on a project, to (1) provide coverage, based on proper reporting of classfficatlon codes and payroll amounts and fihng of any coverage agreements, which meets the statutory reqmrements of Texas Labor Code, Section 401 011(44) for all of ~ts employees providing services on the project, for the duration of the project, (2) provide to the contractor, prior to that person beginmng work on the project, a certificate of coverage showing that coverage is being provided for all employees of the person provldmg services on the project, for the duration of the project, (3) provide the contractor, prior to the end of the coverage period, a new certificate of coverage showing extension of coverage, if the coverage period shown on the current eerhficate of coverage ends dunng the duration of the project, (4) obtmn fi.om each other person with whom it contracts, and provide to the contractor (a) a certificate of coverage, prior to the other person beginning work on the project, and (b) a new certificate of coverage showing extension of coverage, prior to the end of the coverage period, if the coverage penod shown on the current certificate of coverage ends dunng the duration of the proj act, (5) retain all required ce~fieates of coverage on file for the duration of the project and for one year thereafter, (6) notify tho governmental entity in wnting by certified mail or personal delivery, within 10 days after the person knew or should have known, of any change that matenally affects the provision of coverage of any person provldmg services on the project, and (7) contractually reqmre each person w~th whom it contracts, to perform as required by paragraphs (1) - (7), with the certificates of coverage to be provided to the person for whom they are providing services J By signing this contract or providing or causing to be provided a certificate of coverage, the contractor is representing to the governmental entity that all employees of the contractor who will provide services on the project will be covered by workers' compensation coverage for the duration of the project, that the coverage will be based on proper reporting of classification codes and payroll amounts, and that all coverage agreements will be filed with the appropnate insurance carrier or, in the case of a self-insured, with the commission's DlVlSlun of Self-Insurance Regulation Providing false or misleading information may subject the contractor to admmlstratlve penalties, criminal penalties, civil penalties, or other civil actions K The contractor's fadure to comply w~th any of these prows~ons ~s a breach of contract by the contractor which entitles the governmental entity to declare the contract void ~f the contractor does not remedy the breach w~th~n ten days after receipt ofnotnce of breach from the governmental entity ATTACHMENT "l"- FUNCTIONAL REQUIREMENTS Public Safety Software System All requirements contained w~th~n this document shall refer to the pubhc safety system operated by the City of Denton Fire and Pohce Departments The attached hsts of system funcbons shall perform properly, and reliably, as ~nstalled on the pubhc safety computer system operated by the C~ty of Denton F~re and Pohce Departments Integrabon of ~nd~vldual elements shall be paramount All ~nterfaces shall be seamless, to the h~ghest extent possible System Security- 1 Shall hm~t access ~nto all modules, as defined by user and password In add~tion, the on-site system adm~mstrator shall be able to designate, by user names and password, the user's ability to access records by jurisdiction, module and module table 2 Shall hm~t access, to juvenile records, as defined by user and password 3 Shall allow designated adm~mstrators ~n various departments to determine access and security for their user group, w~thln their specific modules 4 Shall provide audit trads for changes to any and all fields, ~n all apphcat~ons that tracks all add~bons, modifications and delebons per module table and field Th~s informat~on is date and t~me-stamped by module user Interfaces- Shall ~nterface w~th the following 1 E911/Automated number ident~fier (ANI)/Automated letter identifier (ALI) Shall transfer all E911 ~nformat~on ~nto CAD This interface includes the abd~ty to view raw ANI/ALI data on the CAD screen pnor to ~mport to CAD, or auto ~mport feature In addlbon CAD shall be able to store the last 50 or less (user defined number)ANI/ALI feeds at the local workstation 2 Encoding system/two-tone sequenbal paging (ZETRON) 3 Mapping {C~ty of Denton/ESRI Graphic Information System (GIS) and CML} utlhz~ng Mapobjects, a standard ESRI file format, to geographically d~splay data ut~hz~ng Vis~ona~r's Maphnk product 4 Transfer all current call for service ~nformabon ~nto V~s~onCAD, V~s~onMob~le, and GEO, ut~hzmg a t~ghtly ~ntegrated data transfer schema which allows for call ~nformabon to be freely transferred between from the telecommumcator's screen directly to the officers mobile umt Call location and other pertinent ~nformat~on shall be transferred seamlessly to an ESRI-based map for rewew by the telecommumcator F~re Mobile allows the officer to view water source data Mobile allows the officer to view AVL data 5 Alphanumenc paging, to transmit ~nc~dent ~nformabon wa A~rtouchNenzon wireless paging service, using WINBEEP to transfer ~nc~dent data to pagers In addition V~s~onMOBILE message sw~tch shall be upgradeable to use ~nteracbve pagers from BellSouth to perform TLETS queries and dispatch funcbons Comphance ~s dependent on A~rtouchNenzon being supported by WINBEEP 6 Emergency Medical Priority Consultants' emergency medical d~spatch ProQA for Windows software Shall transfer all gathered ~nformat~on from ProQA ~nto CAD and map appropriately so as to fac~htate access to all data, ut~hzmg an interface to Medical Pnonty Consultants PRO Q/A product for Windows The interface shall allow the d~spatcher to start a new Case from CAD w~th the EMD button on the home screen The data from the Case shall then be loaded into the call narrabve ~n CAD to make it a permanent part of the H~stoncal CAD call In addition, responses to PRO Q/A prompts shall be automatmally transferred to the telecommumcator's narrative screen and made available to V~s~onMOBILE users assigned to the call in the field 7 Texas Law Enforcement Telecommumcat~on System (TLETS), Texas Cnme Information Center (TCIC), National Cnme Information Center (NClC), Dallas/Tarrant County Regional Database Shall transfer the following queries from CAD and Mobile direct from our Message Sw~tch VEHICLE (License Plate or VIN), PERSON (Name, DOB and SEX or Driver's L~cense Number), ARTICLES (Property), and GUN, into V~s~onCAD, and V~s~onMoblle and map appropriately so as to fac~htate access to all data In addition we telescope query to the Dallas Regional Database through TLETS For full TLETS/NCIC access and entry SNA server can be used on the Message Sw~tch and CAD/RMS chents 8, Automated F~ngerpnnt Identification System (AFIS), AFIS compatible flngerpnnbng workstations Transfer all gathered ~nformatlon from workstabons ~nto JAIL and map appropnately so as to facilitate access to all data 9 Sar coding specific to Pol~ce/Ja~l/Property and Fire/EMS and mapped appropriately so as to facilitate access to all data 10 SweetSoft b~ll~ng Transfer all demographic ~nformation from V~s~onEMS, and V~s~onCAD into SweetSoft and map appropnately so as to facilitate access to all data 11 Automatic Vehicle Locator (AVL)/Global Pos~bomng System (GPS) Transfer all ~nformabon gathered from AVL/GPS equipment, mounted ~n all mobile umts, to a message switch, and ~nto V~s~onCAD 12 Mobile data computers, w~th V~s~onSu~te (all components), AVL/GPS Most tnformatlon gathered through CAD shall be available to all Mobile users 13 Mobile field reporting, w~th Vis~onCAD, and Vis~onRMS All field reports shall be uploaded to the Message Sw~tch wlrelessly and then uploaded into RMS, or th~s can be accomplished by floppy d~sk (~f desired) 14 Digital photo ~mag~ng, w~th V~s~on approved hardware Make all available ~magmg ~nformat~on retrievable through V~s~onRMS, and V~slonF~re Th~s cannot be answered w~thout know~ng what kind of hardware ~s being used Snappy ~s raqmrad for th~s interface to work correctly 1§ Automated c~tatlon dewces, w~th V~s~onRMS, through a message sw~tch, ~nto CSI (ex, sting court records), specifically, the ability to transfer c~tat~on information to the message sw~tch from the field In turn, th~s file would be made available for access by the CSI application 16 Mumc~pal court software, CSI- Court Specialists Software Inc with VtstonMoblle, through a message switch, ~nto V~s~onRMS, current hardware/card reader, and Comtec Encore 3 pnnter Shall make all available ~nformat~on gathered through hardware/card reader retrievable by all users, provided Vision can obtain cooperation from CSI 17 V~slonJa~l/Book-ln, w~th V~ct~m Information Not~ficabon Everyday (VINE) system V~s~onJa~l/Book-m shall provide an open APl (Application Programming Interface) allowing VINE System to retneve available Jall/Bookln ~nformatlon 18 V~s~on w~ll prowde C~ty of Denton w~th a file deflmt~on of all necessary tables whereby Corona Solutions can access data from V~s~on appllcabon Shall make all available ~nformabon retrievable by CADM~ne 3 Computer Aided Dlsr)atch 1 Shall provide immediate access to the mapping ~ntefface, through Integration w~th CAD Mapping or V~s~on GEO, Vis~ona~r's mapping programs, which allows calls and umt Iocabons to be d~splayed on a map 2 Shall automatically accept ANI/ALI data from E911 3 Shall ~nterl:ace d~roctly with V~s~onRMS, and ehmmate duplicate entry of ~nc~dent informabon ~n VlmonFIre, and V~s~onRMS 4 Shall select which tiro station to send an alert and pnntouts for d~spatch~ng through an ~nterface to the Zetron system to alert fire stations of d~spatchmg 5 Shall link separate but related inc~dents on both open and closed calls The contents of the linked call shall be transferred to V~slonRMS when the closed call data ~s pasted manually into the narrative of the closed call The hnkage of the calls will only be available in the narrative ~n RMS 6 Shall d~spatch before call mformabon ~s completed 7 Shall detect and nobfy console operator of duphcate calls 8 Shall provide for d~spatchers to overnde unit recommendabons 9 Shall provide for d~spatchers to add umts to a call 10 Shall reassign a umt to a second call, and then go back to the prewous call w~thout hm~tat~on on the number of calls queued 11 Shall allow the user to set 'pro-planned' calls The user may define at which date/t~me he/she will be prompted to d~spatch a umt for the planned call 12 Shall generate offense numbers automatically, or manually by the d~spatcher 13 Shall generate a separate series of sequenbal offense/report numbers for both flra and pohce 14 Shall mark all notes related to an ~nc~dent w~th user ~dent~ficatlon, date, and t~me 4 15. Shall transfer a call to another dispatcher w~th only part~al ~nformat~on, before or after actual d~spatch 16. Shall allow a CAD workstation to act as a call taker, d~spatcher, or both. dependent upon the user Iogln The only difference between the two would be the s~ze and pos~t~ons of w~ndows 17 Shall allow the ~nput of noteshnformat~on ~nto another d~spatcher's call, as the call ~s being d~spatched 18 Shall allow the Supervisor to configure h~s/her workstation to show all calls ~n queue, regardless of type or assignment 19 Shall allow the select~on of calls at w~ll, from the calls holding for dispatch 20 Shall allow placing a call on hold to take a h~gher pnonty call 21 Shall notify d~spatchers of hazards, pnor calls, medical h~story, caution notes, warrants, by location If V~s~onCAD and V~s~onRMS ara being used together, dispatchers w~ll be warned of outstanding warrants for the complaint address The dispatchers shall be able to wew the full warrant record D~spatchers shall be alerted to fire plans associated w~th an address entered for a call The h~stoncal calls database shall alert d~spatchers to prewous calls at complaint locations When calls are received, d~spatchers shall be alerted to medical condlbons, hazardous materials, and other conditions that exist at the caller location Th~s information shall be stored in the internal ALI database 22 Shall allow the scheduling of calls ~nto the future, and to modify and d~spatch scheduled calls, at any t~me 23 Shall allow the change of display sort order, pnonty, units, status, etc 24 Shall standardize and customize d~splay colors, w~ndow arrangements. including the capablhty to change the d~splay colors, order of umts, order of windows, etc Th~s configuration shall be saved to the user's profile for future system use 25 Shall allow color-coding of d~spatch screen d~splay 26 Shall prowde call templates based on whether the call is New. Miscellaneous, or Traffic Stop 27 Shall filter d~splayed calls by F~re/EMS/Pol~ce User can sort by priority Calls cannot be filtered by Umt Types. 28, Shall recommend units 29 Shall allow the display of available and assigned umts 30, Shall allow the user to customize the colors for units d~splayed, and d~fferenbate (by color, graphics, etc ) between types of umts on d~splay 31 Shall recall prior traffic stop informabon from TLETS, regional informat~on, CAD, and RMS, ut~hz~ng the State's w~ndows-compabble software 32 Shall recall prior traffic stop mformat~on by any or all of the following ~nd~cators hcense plate number, dnver's hcense number, or name 33 Shall prowde pnor informat~on on stopshncldents, includ~ng offenses, and calls for service 34 Shall track alarms (fire, burglar, panic, medical) and track false alarms 35 Shall allow the use of the same report number for both F~re and EMS The user can accomphsh th~s by choosing to use the CAD Call Number as the report number 36 Shall change call type/Iocabon/etc, wh~le maintaining a record of the ong~nal mformat~on m a searchable field 37 Shall generate an acbvlty log by umt/officer/apparatus, which ~ncludes all other units, or apparatus that assisted Log shall include status and bmes 38 Shall track t~mes, ~nclud~ng call received, sh~pped, d~spatched, enroute, on scene, open report, transported, at hospital, and available for all units/apparatus participating 39 Shall allow non-d~spatch personnel to wew, but not change, CAD Fire/Pohce status, ~nc~dents, details, w~thout being able to change (for non- d~spatch personnel), ~n real time, w~th automatic refresh 40 Shall vahdate data as it is being entered, and ~mmed~ately suggest vahd values when mvahd data is entered 41 Shall overnde unvenfled addresses 42 Shall execute wrtually all d~spatch functions from the command hne Shall prowde on-hne help for commands 43 Shall provide "be on the look out" (BOLO) alerts from CAD to Mobile Mobile users may ubhze the narrative to send th~s mformat~on to CAD 44 Shall recommend both primary and backup umts, based on call type, location, sh~fts, and standard operating procedures 45, Shall assign multiple aliases to an address, and convert to standardized address 46, Shall allow hsts of locations for house watch and close patrol, by beat and district CAD provides data fields which may be used for tracking beat and d~stnct The system provides a report generator which w~ll allow a hst to be generated 47 Shall respond to fire umt d~stnct changes 48 Shall create run cards for F~re and EMS 49 Shall acbvate alphanumeric paging by call type, or nature, for both Fire and Police, with an alphanumeric paging interface (W~nBeep) and proper building of the table 50 Shall maintain emergency contact ~nformat~on, and make available to mobile users 51 Shall maintain a wrecker log to ~nclude normal rotabon ~n the order from the company that has not been called ~n the longest bme to the company that was called most recently CAD shall track wrecker responses 52 Shall allow capture of data regarding race or ethn~c~ty of driver on traffic/field stops regardless of whether a c~tat~on or other acbon ~s taken at such time as, and in the form, same ~s ~nd~cated by the State of Texas as a reporting requirement Maonin~ I Shall p~npo~nt ~nc~dent Iocabons for CAD 2 Shall retrieve CAD ~ncldent data for an area w~thm the radius of an inc~dent 3 Shall define and locate cross-streets 4 Shall d~spatch Pohce, Fire and EMS umts/apparatus from map d~splayed in V~s~onCAD The d~spatcher will be able to move an icon representative 7 of umts/apparatus displayed on a map and d~spatch the closet umt by dragging the ~con onto the call screen 5 Shall mark fire hydrants, landmarks, etc on map Police Records Manaflement System 1 Shall generate NIBRS reports to comply w~th the State of Texas raport~ng requ~raments and UCR reports, ~ncludlng Return A, Supplement to Return A and Property Stolen by Classification 2 Shall define offenses by CJIS(Texas penal) code and use CJIS code for data entry and allow system adm~mstrators the ab~hty to work w~th, and define UCR and IBR system tables and codes through the system administration module code The system provides all state mandated codes, and these may not be edited by the user, to pnnt state raporbng errors 3 Shall d~stlngu~sh a juvenile from an adult under both Texas and Federal Law and create a juvenile detention log that ~s raqu~red by the State Shall track and report juveniles separate from adults 4 Shall change arrest btles and offense t~tles to conform to statute changes without changing past arrest and offense records 5 Shall create track field ~nterv~ew information, and shall allow the user to create contact cards using the report generator 6 Shall be capable of dlsplay~ng/hst~ng all reports wa~bng for UCR coding W~th~n V~slonRMS, you can build an adhoc to d~splay all cases that don't have UCR Codes ~n the offense and V~slonAIR vahdatlon w~ll display all vahdatlon errors for cases awaiting successful UCR coding 7 Shall create user-defined fields 8 Shall place embedded or linked objects (pictures, racord~ngs, etc ) into case folders or attach to person or property record An object is considered any external d~g~tal file such as a photograph, video chp, sound clip, document, drawing, d~agram, or spreadsheet 9 Shall display objects (mug shots, text documents, property p~cturas, etc ) on the screen 10, Shall secure permissions to files and folders based on an ~nd~v~dual's user name and password 11, Shall retneve/report calls for servme (incidents) tn Records even ~f no offense report ~s wntten 12 Shall prowde an audit tra~l for record modification, which ~ncludes user, date, bme and field An audit tra~l ~s a detailed record of all changes that have been made to a record The audit tra~l ~ncludes the date and t~me of the change, who made the change, and the "before" and "after" values of the changed field 13 Shall enter Modus Operand~s (MO) ~nformat~on and seamh by MO 14 Shall generate an on-screen suspect lineup based on suspect physical charactenstms entered by the end user The user w~ll then pnnt the on- screen hneup to a localized or networked pnnter 15 Shall track accident ~nformat~on and generate Texas DPS ST-3 report and supplements 16 Shall venfy name entry against Master Name file to allow the user to avoid duphcatlon 17 Shall provide a graphic body map to show scars, marks and tattoos, and piercing Shall attach photos of same to the ~nc~dent/offense report 18 Shall prowde separation of CID ~ntelhgence data ~n a separate database for specific groups of people w~th~n the orgamzabon 19 Shall prowde reference files for employee ~nformat~on, SOP, etc, w~th search capab~ht~es 20 Shall h~de ~nvest~gat~ve notes when specified by an ~nvest~gator The RMS user shall have the ab~hty, w~th the associated r~ghts, to designate a folder as 'confident~ar Ut~hzat~on of th~s option shall make the contents of the folder ~naccess~ble by users other than the creator The folder creator shall have the opbon to designate other confidential folder readers as he/she deems necessary 21 Shall track asset seizures to f~nal d~sposlt~on 22 Shall search for ~ncldentJraport by any f~eld/mult~ple fields including date range, name, location, vehmle and officer, etc Jail/Book-In 1 Shall record inmate inventory and generate receipt for property 2 Shall maintain ~nmate medical and pharmacy records 3 Shall track bonds, releases and arraignments for each charge on each ~nmate 4 Shall report ja~l population and demographics by day or month, and to report duration of inmate stay for a specified period of t~me 5 Shall report previous arrests to book-~n and previous classification status 6 Shall attach photos to inmate records and d~splay on screen 7 Shall track potential hazards of concern for each inmate I e sex offenders, commumcable disease(s), suicidal, escape risk, etc 8 Shall ~nterl=ace w~th V I N E (reference attachment I Interfaces- number t7) Alarm Permits I Shall track false alarms through use of complaint types and/or d~sposit~ons 2 Shall calculate excessive alarms for the purpose of b~lhng w~th user definable penod of t~me Report w~ll require a redesign to allow the user to specify what number of alarms ~s considered "Excessive" 3 Shall allow user to create a complaint type to ~nd~cate locations w~thout alarm permits where a response umt ~s d~spatched The V~s~onCAD user may then create a report to d~splay all locations, w~thout permit, where an officer responded TCIC/NClC TLETS/NLETS 1 Shall be able to accept quenes from desktop lo 2 Shall modify quer,es to conform to changes as the State of Texas phases ,n NCIC 2000 w~th NETCOM server 3 Shall be able to ~nqu~re, modify, locate, enter, cancel, and clear, from each d~spatch CAD workstabon, however V~s~onCAD provides the funcbonahty to only query the desired ~nformat,on from NCIC 4 Shall ~nqu~re TCIC/NCIC/Reg~onal database wa Mobile PropertY/Evidence 1 Shall barcode property by generabng a barcode label based on end user's ,nput The label w~ll then be used ,n tracking bar-coded property 2 Shall track found property, recovered stolen property and ewdent~ary property from acqu,s~tion to d~sposal ~nclud~ng Iocabon/possess~on to document the chain of custody The process w~ll ~nvolve manual data entry as well as barcode scanning 3 Shall enable users to produce not~flcabon letters to owners of property ava,lable for release 4 Shall prowde alerts at user-defined times when property and vehicles are ehg~ble for d~sposal 5 Shall track ~mpounded vehicles from ~mpoundment to auction based on end user ~nput W~II generate a report of ~mpounded vehicles and their d~sposlt,ons 6 Shall attach d,g~tal p~ctures of found property, recovered stolen property and ewdent~ary property to the property's file ~n the ev,dence module Supervisor Aonroval 1 Shall allow user to display those reports to the officers that do not meet supervisor approval for both Pohce and F~re Personnel Schedul,na/Tra,nin;I 1 Shall prowde scheduhng of tra~mng for Pohce/F~re/EMS based on user ~nput Mobde 1 Shall update code tables from the server via w~reless connecbon when Mobde version 3 0 ~s released System Adm~mstrator must be able to set the updates to run automabcally or manually It ~s agree that payment for mobde product wdl not be held up wa~t~ng for dehver and ~nstallabon of Mobde version 3 0 2 Shall assign keys based on most commonly used commands when Mobde version 3 0 ~s released 3 Shall be capable of changing fire d~stncts and status from mobde terminal Interfacing w~th V~s~onFIRE w~ll require an add~bonal cost 4 Shall be able to select from a hst of wa~tlng calls where users can add themselves to that call 5 Pohce/F~re/EMS shall be able to add themselves to a call 6 Pohce/F~re/EMS shall be able to self-~mbate their calls from Mobde Interfacing w~th NCIC and RMS queries are prowded at an add~bonal cost 7 Pohce/F~re/EMS wdl shall have "Messaging Capabd~t~es" Messaging wdl be defined as car-to-car chat, car to d~spatch chat, car-to-car e-mad and car to d~spatch ema~l 8 Display Pohce/F~re/EMS umts ~n Mobde software on an ~n-car-map computer d~splay, dependent on the user hawng AVL GPS All software ~s ~ncluded ~n th~s contract 9 Allow for a m~mmum of 7 hnes of text, ~ncludlng umt status and pending calls to allow officers to see as much of the acbwty as possible w~thout having to scroll up and down 10 AVL screens shall refresh e~ther manually or within user-defined periods Status screens must be refreshed manually 11 Shall allow user to paste contact ~nformatlon and transmit to CAD system 12 Shall store ~nformabon on laptop ~n case of transmission failure or message sw~tch down brae and be transmitted automabcally when system ~s restored 13 Shall allow F~re mobile users to update building details v~a LAN or W~reless commumcation ~n Mobile FIRE 14 Shall prowde audible and wsual alerts of Iocabon hazards, warrants, d~spatches, TLETS returns, BOLOS, medical ~nformat~on, etc 15 Shall prowde touch screen comphance 16 Shall produce accident reports and allow user to attach sketches of the accident by floppy d~sk from a desktop workstabon ut~hz~ng third party software prowded by customer Shall generate the Texas ST-3 report plus Its supplements 17 Shall store all car-to-car and car-to-d~spatch messages on the message sw~tch 18 Shall d~splay all umts' status, as well as all CAD calls ~n queue, seven hnes at a bme or more 19 Shall allow mobile uses to obtain transmittals of TLETS and other central agency database quenes when dnvers' hcense number, name or tag ~s entered 20 Shall prowde the capabthty to set up messaging groups 21 Shall ~nterface to magnetic stnp or bar code reader for dnvers' hcenses when Mobile version 3 0 ~s released 22 Shall retneve a hst of Iocabons for House Watches and Close Patrols by d~stnct ~n CAD 23 Capable of providing Pohce field reporting of Incidents, Offenses and Accidents 24 Shall prowde for NFIRS-1 Basic Form reporting of F~re Incidents 25 Prowde screen mght ws~on d~mm~ng and black out modes 26 Shall enable entry and capture of data regarding race or ethmc~ty of dnver on traffic/field stops regardless of whether a c~tabon or other action ~s taken Fire Records 1 Must be NFIRS 5 0 certified 2 Shall create and electromcally transmit NFIRS reports 3 Shall flag any report which does not have all NFIRS required informat~on 4 Shall provide NFIRS report sections becoming available based on ~nformat~on entered ~n prewous fields 5 Shall provide inc~dent data obtained from the CAD System 6 Shall validate addresses against CAD ubl~zlng GEO Converter 7 Shall prowde for fire ~nspectlon module to have separate security from fire reporting 8 Shall calculate run t~mes, on scene times, etc, for each apparatus 9 Shall enable generabon of acbwty reports by stabon, apparatus, sh~ft and ind~wdual 10 Shall track mutual aide-total calls given and received 11 Shall track inventory of equipment and apparatus (SCBA, hoses, pumps, etc ) 12 Shall allow users to define and create tesbng schedules based on equipment maintenance recommendations and ma~nta~mng tesbng records for equipment and apparatus The Equipment secbon of the F~re Module shall also g~ve customer ablhty to test equipment, and record repair and parts ~nformabon Test records are always accessible by pressing the test button Test records must be completed before repair and parts records can be entered For all equipment tests (Ladder, SCBA, etc ) the 'Tested By' field shall allow the user to e~ther select values from the pull-down menu, or to enter free text of users choosing The Equipment Maintenance system of V~slonRMS shall allow customer to define, schedule, and track equipment maintenance records The Equipment Maintenance system shall also allow customer to record equipment usage, maintenance costs, equipment fueling, physical ~nspecbons and performed maintenance Customer shall also be able to wew projected maintenance schedules, print maintenance t~ckets, and enter purchase orders 14 13 Shall allow users to generate training schedules based on position requirements 14 Shall allow users to track cerbficat~on exp~mbon dates, and shall allow a report to be run which w~ll list those cert~ficabons ~n need of renewal 15 Shall allow users to query and generate reports of tra~mng h~story for each ~nd~wdual and calculate training hours by date parameters 16 Shall track fire hydrant locations and maintain logs for palnbng, flow testing, and other maintenance acbwbes 17 Shall track hazardous matenals, sprinklers, premise information, etc by Iocabon and relay to CAD and mobile FIRE apphcat~ons F~re Inspections 1 Shall generate ~nspect~on schedules da~ly, weekly, and/or monthly 2 Shall track v~olat~ons and generate pnnted notifications 3 Shall prowde tim ~nspectJon ~nformabon to CAD and mobile FIRE Reporting (pertaining to all modules) 1 Shall allow users to define and generate reports based on multiple ~nc~dents cntena (Je h~ghest burglary occurrence), personnel and equipment actlwt~es, mutual a~d, response t~mes, etc 2 Shall allow users to store and recall created reports 3 Shall allow creation of redacted reports to be released to the pubhc for both ~nd~v~dual offenses and for cumulabve press releases ~f customer ut~hzes paperless reporting ATTACHMENT "J" Licensed Software Acceptance Plan STANDARDS OF PERFORMANCE AND ACCEPTANCE CRITERIA The installation and acceptance of the Licensed Software will be as described in Subparagraphs (a) through (e) of flus section, which pertmns to the installation of the Licensed Software a Application Software Certffieatlon' OWNER shall certify m writing to CUSTOMER when the application software is installed and ready to use per the Software License Agreement The Licensed Software will be considered installed and ready to use when OWNER demonstrates that the appheation software is operational on CUSTOMER'S computer hardware (the "Installation Date") b Performance Criteria and Period: The "Performance Period" shall constitute a period of fifteen (15) calendar days The Performance Period shall commence on the first workday after the Installation Date at which time the CUSTOMER first uses the Licensed Software operationally (the "First Use Date") If the Licensed Software is available for use ninety nine (99) percent or more of the time during the Performance Period, and the Licensed Software provides the features and functionality as described in Functional Requirements (Attachment I), then the Licensed Software shall be deemed to have met the Performance Criteria, and payment will be due in accordance with the Schedule of Payments (Attachment A) The average up-time effectiveness level is a percentage figure determined for a relevant period of time by dividing the time the system is operational and operating in accord with the Documentation by the total time elapsed during the relevant period under consideration and multiplying by 100 c Notice of Acceptance. If the CUSTOMER fails to give notice of acceptance or non-acceptance to OWNER witlun ten (10) working days after completion of the Performance Period, the Licensed Software shall be deemed accepted by the CUSTOMER, and payment will be due in accordance with the Schedule of Payments (Attachment A) d Non-Performance of Apphcat~on Software If the Performance Criteria are not met during the Performance Period, then, as outlined in the Agreement, CUSTOMER may reject the Licensed Software CUSTOMER may also request OWNER to rectify observed deficiencies in the Licensed Software, in which case OWNER shall modify or fix the Licensed Software to meet the features and functionality set out in the Functional Requirements (Attachment I) e Acceptance of Replacement Licensed Software: After delivery and upon completion of installation, OWNER shall certify in writing to the CUSTOMER that replacement Licensed Software has been installed, personnel trained, and the Licensed Software is ready to use This date shall thereafter constitute the Installation Date The Performance Period w~ll commence again, as of the first workday date the CUSTOMER IS able to use the Licensed Software operationally Section "c" shall apply after completion of the performance period DSI TECHNOLOGY ESCROW SERVICES' Comprehensive Preferred Agreement Comprehensive Preferred offers the flexibility of a modifiable contract combined with premium protection for both the depositor and the beneficiary All parties will receive signed confirmations from DSI that every deposit has been inspected, an account history report every six months to notify them of the status of the escrow, and ongoing monitoring services to ensure compliance of contract terms Also included in this agreement is Level I Venficatlon, DeposlTrack (a service that tracks, solicits and confirms all scheduled deposits) and DSI's Unlimited Update Service (which ensures that deposit materials stay current, accurate and usable at a fraction of the cost) Purpose D$I's Comprehensive Preferred ~greement ts generally used when Both parties agree that the highest level of escrow protection ts needed The beneficiary wants to sign the agreement The beneficiary wants the option to request a release of deposit materials directly from DSI The beneficiary wants to negotiate unique release conditions, such as loss of support Features Comprehensive Preferred customers benefit from these unique features Level I Verification of deposit materials This includes documentation of the hardware and software environments needed to read the eompnter media, maintain the source code, and compile the source code DeDoslTrack, which involves continual deposit maintenance DS1 reminds the depositor semi- annually to make updates and notifies the beneficiary of any update activity Unhmited deposit updates and/or replacements, plus one additional storage unit Tmlored release conditions Modification of terms for unique requirements · Written notlfiCalaon detailing the contents of the initial deposit and each update · Semi-annual account histories listing all deposit activity DSI direct billing to beneficiary Technical verification options Audit rights to both pames Audit trail of deposit created through inspection, dating and time-stamping of all deposit materials Deposit inspection with signed receipt for both the depositor and beneficiary Grant of use rights and deposit content defimtlon San Francisco Boston New York Chicago Dallas Atlanta San Diego Los Angeles Toronto London For More Information Call (800) 962-0652 © 1983, :999 2000 DSI CP99','2CP003vl ] COMPREHENSIVE PREFERRED ESCROW AGREEMENT Account Number Tlus Agreement is effective 20 among DSI Technology Escrow Servtce$, Inc ("DSI"), ("Depositor") and (''Preferred Baneficlary"), who collectively may be refen'ed to m thts Agreement as "the partms" A Depositor and Preferred Benefimary have entered or wdl enter into a license agreement, development agreement, and/or other agreement regarding certain proprietary technology of Depositor (referred to in thts Agreement as "the License Agreement") B Depositor desires to avoid d~sclosure of its proprietary technology except under certatn lun~ted cncumstances C The avadabihty of the proprietary technology of Depositor ts cnUcal to Preferred Beneficiary in the conduct of its busmess and, therefore, Preferred Beneficiary needs access to the proprietary technology under certain hnuted c~rcumstances D Deposttor and Preferred Beneficm~ destre to establish an escrow with DSI to pmvtde for the retentmn, admmlstraUon and controlled access of the proprietary technology materials of Depositor E The pames destre th~s Agreement to be supplementary to the Ltcense Agreement pursuant to 11 Umted States [Bankruptcy] Code, Section 365(n) ARTICLE 1 - DEPOSITS I I Obhgatmn to Make Depomt. Upon the s~gnmg of this Agreement by the partms, Depositor shall deliver to DS! the propnetary technology and other materials ("Deposit Materials") required to be deposited by the License Agreement or, if the Lmense Agreement does not ldanhfy the materials to be deposited with DSI, then such matenals will be tdentffied on an Exhthlt A If Exlubtt A ~s applicable, tt is to be prepared and stgned by Depositor and Preferred Beneficmry DSI shall have no obhgatton w~th respect to the preparatmn, stgnmg or dehve~ of Exhtbtt A 1 2 Idenhficatton of Tangtble Medta. Prior to the dehvery of the Depostt Materials to DSI, Depositor shall eonspmuously label for ldentfficatton each document, magnettc tape, disk, or other tangible media upon whmh the Deposit Materials are wntten or stored Addtttonally, Deposttor shall complete Exhibit B to thts Agreement by hstmg each such tangible media by the item label description, the type of media and the quantity The Exhibtt B must be s~gned by Deposttor and dehvered to DSI with the Deposit Materials Unless and untd Depositor makes the lmttal depostt with DSI, DSI shall have no obllgatton with respect to th~s Agreement, except the obhgatlon to not~fy the partms regarding the status of the depostt account as reqmred m Section 2 2 below 1 3 D~postt Inspectmn When DSI recetves the Depostt Materials and the Exhtbtt B, DSI wdl conduct a deposit mspectaon by wsually matching the labelmg of the tangtble medta contammg the © 1983, :999 2000 DSI CP99':2CP003vl Deposit Materials to the atem descnptaons and quantaty lasted on the ExhaNt B In add~taon to the deposat mspeeUon, Preferred Banefie~m7 may elect to cause a venficaUon of the Deposit Materials ~n accordance wath Section 1 6 below 1 4 Acceptance of Deposit At completaon of the deposit anspectaon, af DSI determanes that the labelang of the tangible medm matches the item descnptaons and quanttty on ExhaNt B, DSI wall date and s,gn the ExNNt B and marl a copy thereof to Deposator and Preferred Beneficaary If DSI determmes that the labelmg does not match the item desenptaons or quantaty on the Exhabat B, DSI w,ll (a) note the chserepancaes m writing on the ExhaNt B, Co) date and sagn the Exhabat B wath the exceptions noted, and (c) mall a copy of the ExhaNt B to Deposator and Preferred Beneficaary DSI's acceptance of the deposat occurs upon the signing of the Exhabat B by DSI Delavery of the signed ExhaNt B to Preferred Benefimary ~s Preferred Beneficaary's notace that the Deposat Materaals have been receaved and accepted by DSI I 5 De~omtor's Re~resentaUons Depositor represents as follows a Deposator lawfully possesses all of the Deposit Matenals deposated wath DSI, b W~th respect to all of the Deposit Materials, Deposator has the right and authoraty to grant to DSI and Preferred Benefieaary the rights as provaded an thas Agreement, ¢ The Deposit Materials are not subject to any laen or other encumbrance, d The Deposit Materials consist of the proprietary technology and other matenals ldentafied either m the License Agreement or Exhabat A, as the case may be, and e The Deposit Materaals are readable and useable an their current form or, if any portion of the Deposat Materials are encrypted, the decrypt~on tools and deception keys have also been deposated 1 6 Venficat~on DSI shall perform a Level I verification of the Deposat Materials upon the amtaal deposit and for each update A venficataon determmes, m d~fferent levels of detail, the accuracy, completeness, sufficaeney and quality of the Deposat Materials A Level I verification as defined as follows DSI will cause a technically quahfied DSI employee to evaluate the Deposat Materaals m order to adentffy (a) the hardware and sofhvare configurations reasonably necessary to mamtmn the Deposit Materials, (b) the hardware and soi'tware configurataons reasonably necessary to compile the Deposit Materials, and (c) the compdataon anstructaons DSI wall then prepare and delaver to Depositor and Preferred Beneficiary a report descnbmg the anformataon so adentlfied It shall be the responsibility of the Depositor, and not DSI, to ensure that the Deposit Materials contain the mformat~on so ~dent~fled m DSI's report, as well as may other mformataon that may be reqmred ,n the License Agreement Preferred Beneficiary shall have the right, at Preferred Beneficaary's expense, to cause higher levels of verification of any Deposit Materials Preferred Beneficmry shall notafy Deposator and DSI of Preferred Baneficaary's request for venfieataon Deposator shall have the right to be present at the venficat~on If a venficataon is elected after the Deposat Materials have been dalavered to DSI, then only DSI, or at DSI's eleet~on an independent person or company selected and supervased by DSI, may perform the verification Page 2 CP99v3CPOO3v I 17 Deposit Updates Unless otherwise provided by the License Agreement, Depositor shall update the Doposit Materials w~thm 60 days of each release of a new version of the product which is subject to the License Agreement Such updates will be added to the existing deposit All deposit updates shall be hsted on a new Exhibit B and the new Exhibit B shall be signed by Depositor Each Exhibit B will be held and maintained separately within the escrow account An mdepander~t record wdl be created whmh wdl document the activity for each Exhibit B The processing of all deposit updates shall be in accordance w~th Sections 1 2 through 1 6 above All references m this Agreement to the Deposit Materials shall include the ltnttal Deposit Materials and any updates DSI shall notify Depositor m writing sem~-anntmlly of Depositor's obhgatton to make updated deposits W~thm 30 days of receipt of each such notice, Depositor shall cerlify in writing to DSI that (a) it has made the updated deposits as required in the anmedmtely preceding paragraph, or there has not been a release of a new version of the product since the last deposit Afl.er the 30 days, DSI shall not~fy Preferred Beneficiary that DSI has received (a) an updated deposit fi.om Depositor, (b) a statement fi'om Depositor adwsmg there has not been a release of a new version of the product since the last deposit, or (c) no response fi.om Depositor Unhmlted deposit updates and two storage umts are included tn the fees for tlus Agreement I 8 Removal of Deposit Materials. The Deposit Matenals may be removed and/or exchanged only on wntten instructions signed by Depositor and Preferred Beneficmry, or as otherwise provided m this Agreement ARTICLE 2 -- CONFIDENTIALITY AND RECORD KEEPING 2 1 ConfidentlahW DSI shall maintain the Deposit Materials tn a secure, environmentally safe, locked faclhty whmh is accessible only to anthonzed representatives of DSI DSI shall have the obhgat~on to reasonably protect the confidentiality of the Deposit Materials Except as provided in this Agreement, DSI shall not chselose, transfer, make available, or use the Deposit Materials DSI shall not ~sclose the content of this Agreement to any third party If DSI receives a subpoena or other order of a court or other judicial tribunal pertaining to the disclosure or release of the Deposit Materials, DSI will munedmtely notify the parties to this Agreement unless prohibited by law It shall be the responsibility of Depo$1tnr " "~ i *'--7 .... 2: to challenge any such order, provided, however, that DSI does not waive its rights to present its position with respect to any such order DSI will not be reqrared to d~sobey any court or other judicial tribunal order (See Section 7 5 below for not, ces of requested orders ) 2 2 Status Renorts. DSI will issue to Depositor and Preferred Beneficiary a report profiling the account hl~to~ at least semi-annually DSI may provide copies of the account history pertaining to th~s Agreement upon the request of any party to th~s Agreement 2 3 Audit lh~hts. During the term of this Agreement, Depositor and Preferred Beneficlaty shall each have the right to inspect the written records of DSI pertaining to this Agreement Any inspection shall be held during normal business hours and following reasonable prior notice ARTICLE 3 -- GRANT OF RIGHTS TO DSI Page 3 CP99v2CP003vl I 3 I Title to Mecha Depositor hereby transfers to DSI the title to the media upon which the proprietary technology and materials are written or stored However, th~s transfer does not include the ownership of the proprietary technology and materials contained on the medm such as any copyright, trade secret, patent or other intellectual property rights 3 2 ~ DSI shall have the right to make copies of the Deposit Materials as reasonably necessary to perform th~s Agreement DSI shall copy all copyright, nondlsclosure, and other proprietary notices and titles anntatned on the Deposit Materials onto any copies made by DSI With all Deposit Materials submitted to DSI, Depositor shall provide any and all Instructions as may be necessary to duphcate the Deposit Materials tncludmg but not limited to the hardware and/or software needed 3 3 Right to Transfer Upon Release Depos~tor hereby grants to DSI the right to transfer the Deposit Materials to Preferred Beneficiary upon any release of the Deposit Materials for use by Preferred Beneii¢laty tn accordance with Section 4 5 Except upon such a release or as otherwise prowded tn this Agreement, DSI shall not transfer the Deposit Matenals ARTICLE 4 -- RELEASE OF DEPOSIT 4 l R~lease Conchttnns As used in this Agreement, "Release Condmon' shall mean the followmg a Depositor's fadure to carry out obligations ~mposed on it pursuant to the license agreement, or b Depositor% fadure to contmue to do bus~ness in the ordinary course 4 2 EIIlIIg-EoL.IL~,[e~ If Preferred Beneficiary believes ~n good faith that a Release Cond~Uon has occurred, Preferred Beneficiary may prowde to DSI written notice of the occurrence of the Release Condmon and a request for the release of the Deposit Materials Upon receipt of such notice, DSI shall provide a copy of the notice to Depositor by commere~al express mail 4 3 C0ntrarv Instructions From the date DSI mails the not~ce requesting release of the Deposit Materials, Depositor shall have ten bus~ness days to deliver to DSI contrary instructions "Contrary InsUuctions" shall mean the written representation by Depositor that a Release Condition has not occurred or has been cured Upon receipt of Contrary Instructions, DSI shall send a copy to Preferred Beneficiary by commercial express mall Add~tionally, DS! shall notify both Depositor and Preferred Beneficiary that there ~s a d~spnte to be resolved pursuant to the D~spnte Resolution section (Sect, on 7 3) of th~s Agreement Subject to Section 5 2, DSI will continue to store the Deposit Materials w~thout release pending (a) jotnt instructions from Depositor and Preferred Beneficiary, (b) resolution pursuant to the Dispute Resolution prows~ons, or (e) order of a court 4 4 gelease of Deuoslt. If DSI does not receive Contrary InstrucUons from the Depositor, DSI is authonzed to release the Deposit Materials to the Preferred Beneficiary or, ff more than one beneficiary is registered to the deposit, to release a copy of the Deposn Materials to the Preferred Beneficiary However, DS! ~s entitled to receive any fees due DSI before making the release Any copymg expense tn excess of $300 wall be chargeable to Preferred Beneficiary Th~s Agreement will terminate upon the release of the Deposit Materials held by DSI Page 4 cPg'~"'2CPOO3vl I 4 5 Rlght to Use Following, Release Unless otherwise provided in the License Agreement, upon release of the Deposit Materials m accordance with this Article 4, Preferred Beneficiary shall hav~ the right to use the Deposit Materials for the sole purpose of continuing the benefits afforded to Preferred Beneficlmy by the License Agreement Preferred Beneficiary shall be obligated to mamtam the confidentmhty of the released Deposit Materials ARTICLE 5 -- TERM AND TERMINATION 5 1 ~l~,-g~-~K?,till~ The tmttal term of this Agreement is for a period of one year Thereaf~er~ this Agreement shall automatically renew from year-to-year unless (a) Depositor and Preferred Beneficiary jolndy ms~ruct DSI m writing that the Agreement is terminated, or Co) the Agreement Is terminated by DSI for nonpayment m accordance with Secuon 5 2 If the Deposit Materials are subject to another escrow agreement with DSI, DSI reserves the right, after the maUal one year term, to adjust the anniversary date of this Agreement to match the then prevadmg anniversary date of such other escrow arrangements 5 2 Tormmatmn for Nonpayment In the event of the nonpayment of fees owed to DSI, DSI shall provide written notice of delmquancy to all parties to this Agreement Any party to this Agreement shall have the right to make the payment to DSI to cure the default If the past due payment is not received m full by DSI within one month of the date of such notme, then DSI shall have the right to terminate this Agreement at any tune thereafter by sending written notme of termination to all par'ties DSI shall have no obhgaUon to take any actaon under this Agreement so long as any payment due to DSI remains unp0ad 5 3 D~ano~tion of Dep0slt Materials Unon Termmatmn. Upon termination of this Agreement, DSI shall destroy, return, or otherwise deliver the Deposit Materials m accordance with Depositor's instructions If there are no mstructiuns, DSI may, at its sole discreUon, destroy the Deposit Materials or return them to Depositor DSI shall have no obligation to return or destroy the Deposlt Materials if the Deposit Materials are subject to another escrow agreement with DSI 5 4 Surwval of Terms Following TermmaUon Upon termmatlon of this Agreement, the fullowmg provisions of this Agreement shall survive a Depositor's Representations (Section 1 5), b The obhgattons of confidentmhty with respect to the Deposit Materials, c The nghts granted m the sections entitled Right to Transfer Upon Release (Sectmn 3 3) and Right to Use Following Release (Section 4 5), ~f a release of the Deposit Materials has occurred prior to termination, d The obligation to pay DSI any fees and expenses due, ¢ The provis~ons of Article 7, and f Any pmvis~ons mttus Agreement which specifically state they survive the termination or expuatton of this Agreement Page 5 CP99v2CP003vl ARTICLE 6 -- DSI'S FEES 6 I F~e Schedule DSI is entitled to be paid its standard fees and expenses apphcable to the services provided DSI shall notify the party responsible for payment of DSI's fees at least 60 days prior to any mcrease in fees For any service not listed on DSI's standard fcc schedule, DSI will provide a quote prior to rendenng the service, if requested 6 2 Payment Terms. DSI shall not be reqmred to perform any service unless the payment for such service and any outstanding balances owed to DSI are paid m full Fees are due upon receipt of a signed contract or receipt of the Deposit Materials whichever is earliest If invoiced fees are not paid, DSI may terminate this Agreement in accordance with Section 5 2 Late fees on past due amounts shall accrue interest at the rate of one and one-half percent per month (18% per annum) from the date of the mvome ARTICLE 7 -- LIABILITY AND DISPUTES 7 1 Pdeht to Rely on Insl~uctions. DSI may act In reliance upon any mstructmn, instrument, or signature reasonably believed by DSI to be genuine DSI may assume that any employee of a party to this Agreement who gives any written notsce, request, or instruction has the authority to do so DSI will not be requned to mqmre rote the troth or evaluate the merit of any statement or representation contained in any notice or document DSI shall not be responsible for failure to act as a result of causes beyond the reasonable control of DSI 7 2 InflenmlficaUon Depositor' .~ __ -- _lqX'; agre~o mdemmfy, defend and hold harmless DSI from any and all clatms, actions, damages, arbitration fees and expenses, costs, attomey's fees and other habtht~es ("Llablhties") lncun'ed by DSI relating in any way to this escrow arrangement unless such Liabilities were caused solely by the neghgence or willful misconduct of DSI 7 3 Dispute Resolution Any dispute relating to or arising from this Agreement shall be resolved by arbl~'ation under the Conmaercial Rules of the American Arbitration Assomat~on Three arbitrators shall be selected The Depositor and Preferred Beneficiary shall each select one arbitrator and the two chosen arbitrators shall select the third arbitrator, or faihng agreement on the selection of the third arbitrator, the American Arbitration Association shall select the third arbitrator ,However, If DSI is a party to the arbitration, DSI shall select the tfurd arbitrator U:llcc~a ........... -, .~,- Th~ 19q~/19P [9r arbm'atlon w~ll be detemuned and 4~reed unon by thc Deuositor and Prcfened Beneficiary Any court having jurisdiction over the matter may enter judgment on the award of the arbitrator(s) Service of a peUUon to confu'm the arbitration award may be made by First Class mail or by commercial express mail, to the attorney for the party or, if unrepresented, to the party at the last known business address 7 4 Cqntrolhn~ Law This Agreement is to be governed and construed in accordance with the laws of the State of .......... T~xa$, without regard to its conflict of law provisions I Page 6 CP99'.'2CP003¥1 I 7 5 Notice of Reauested Order. If any party intends to obtain an order from the arbitrator or any court of competent jurisdiction which may d~rect DSI to take, or refrain from taking any action, that party shall a G~ve DSI at least two business days' prior notice of the heanng, b Include in any such order that, as a precondiuon to DSI's obligation, DSI be paid m full for any past due fees and be paid for the reasonable value of the services to be rendered pursuant to such order, and c Ensure that DSI not be required to deliver the original (as opposed to a copy) of the Deposit Materials ff DSI may need to retain the original in ~ts possession to fulfill any of its other duties ARTICLE 8 -- GENERAL PROVISIONS 81 ~ Th~s Agreement, which includes the Exhibits described hereto, embodies the entire understanding among the parties w~th respect to its subject matter and supersedes all prewous communications, represantattons or understandings, either omi or written DSI ts not a party to the Lmanse Agreement between Depositor and Preferred Beneficiary and has no knowledge of any of the terms or provtsmns of any such License Agreement DSI's only obhgattons to Depositor or Preferred Banefimmy are as set forth in th~s Agreement No amendment or modifica~on of this Agreement shall be valid or binding unless signed by all the part,es hereto, except that Exhibit A need not be s~gned by DSI, Exhibit B need not be signed by Preferred BeneficlaW and Exhibit C need not be s~gned 8 2 Ngtmes All notmes, lnvomes, payments, deposits and other documents and commumcattons shall be gtvan to the part, es at the addresses specified in the attached Exhibit C It shall be the responsibility of the parties to not~fy each other as provided tn this Section m the event of a change of address The parties shall have the right to rely on the last known address of the other parties Unless otherwise provided m this Agreement, all documents and commumcattons may be delivered by F~t Class mad 8 3 Severabthty II1 the event any promston of this Agreement is found to be lnvahd, voidable or unenforceable, the part,es agree that unless it materially affects the entire intent and purpose of this Agreement, such mvahd~ty, votdabfl~ty or unenforceabdtty shall affect neither the vahdity of this Agreomant nor the remaining provisions hereto, and the provision m question shall be deemed to be replaced with a valid and enforceable provision most closely reflecting the ~ntent and purpose of the original provision 8 4 Su~ccessors This Agreement shall be binding upon and shall mute to the benefit of the successors and assigns of the parties However, DSI shall have no obhgatton m performing this Agreement to recognize any successor or assign of Depositor or Preferred Benefimary unless DSI receives clear, authontatave and conclusive wnttan evidence of the change of parties 8 5 ~ Depositor for and warrant compliance w~th all apphcable laws, roles and regulations, including but not hm~ted to customs laws, import, export, and re-export laws and government regulations of any country from or to Page ? Cp99':2CP003vl I which the Deposit Materials may be dehvered ~n accordance w~th the prowsaons of th~s Agreement Depositor Preferred Beneficiary By By Name Name T~fle T~tle Date Date DSI Technology Escrow Services, Inc By Name T~tle Date Page 8 ....... POO3vl I EXHIBIT A MATERIALS TO BE DEPOSITED Account Number Depositor represents to Preferred Beneficiary that Deposit Materials delivered to DSI shall consist of the following Depositor Preferred Beneficiary B ¥ By Name Name Title T~tle Date Date Page 9 ....... POO3vl { EXHIBIT B DESCRIPTION OF DEPOSIT MATERIALS Depositor Company Name Account Number Product Name Version (Product Name wdl appear as the Exhtbtt B Name on Account H~story report) DEPOSIT MATERIAL DESCRIPTION Quantity Media Type & S~ze Label Description of Each Separate Item Disk 3 5" or DAT tape m m CD-ROM Data cartridge tape TK 70 or __, tape Magnetic tape__ Documentation Other PRODUCT DESCRIPTION. Envuonmem DEPOSIT MATERIAL INFORMATION Is the mecha or are any of the files enei3'pted? Yes / No If yes, please include any passwords and the decrypt~on tools Enct3~ptlon tool name Verston Hardware required Sof~ware required Other mqmred ~nformatlon I certify for Depositor that the above described DSI has ~nspected and accepted the above Deposit Materials have been transmitted to DSI materials (any excepttons are noted above) S~gnature Stgnature Pnnt Name Pnnt Name Date Date Accepted Exlub~t B# Send materials to DSI, 9265 Sky Park Ct, Suite 202, San D~ego, CA 92123 (858) 499-1600 Page l0 ....... P003vl I DESIGNATED CONTACT Account Number Not~ces, deposit material returns and commumeattons to Depositor Invoices to Depositor should be should be addressed to addressed to Company Name Address Contact Contact Telephone Facsh-mle P O #, ~f required. Pursuant,to Sectwn 1 6 Venficatton Contact Telephone Nottces and commumeatmns to Invoices to Preferred Beneficiary Preferred Beneficiary should be addressed to should be addressed to Company Name Address Contact Contact Telephon~ Facswmle P O #, ~f required Requests ~l'om Depositor or Preferred Beneficmry to change the designated contact should be g~van m wntmg by the designated contact or an authorized employee of Depositor or Preferred Beneficiary Contracts, Deposit Materials and not~ces to Invoice mqumes and fee remittances DSI should be addressed to to DSI should be addressed to DSI Technology Escrow Servmes, Inc DSI Technology Escrow Services, Inc Contract ' Adnumstrat~on Accounts Receivable 9265 SkylPark Court, State 202 PO Box 45 156 San D~ego, CA 92123 San Franmsco, CA 941450156 Telephone (858) 499-1600 (858) 499-1636 Facsimile' (858) 694-1919 (858) 499-1637 Page Il GP~)~P003vl [ V~s~onAlR INTRODUCTION The function of the ¥~s~on~lR He~p Desk ~s to prowde e~c~ent support to all ¥~s~onA~R customers Th~s service ~nclude$ a d~rect to~ free telephone line for the exclusive use of our cuatomers m day, 7 day a week, 365 days a year operabon that provides service per a ma~ntenanca agreement w~th your agency You may choose Monday through Fnday 8 X 5 or 24 X 7 support GETTING STARTED WITH THE HELP DESK Pnor to placing Help Desk calls, each agency should register for accounts for all persons that w~ll be calliilg Help Desk These accounts will enable you to register calls w~th the Help Desk, to place online submissions and query your service request bckets online S~mply go to the web site and follow the ~nstruct~ons onhne We will need, at a minimum, the following ~nformat~on first and last name of the contact who w~ll be calhng, title, agency name, agency address, phone number, ema~l addresS, fax number & agency d~al up Information 0f you know th~s, ~f not ~t w~ll be collected at some point) PROCEDURES FOR REPORTING PROBLEMS The designated contacts should be the people subm~tbng t~ckets to the Help Desk We recommend that they be knowledgeable about the application's software, the agency's implementation of the software, and the hardware and network configuration for the s~te The key to quickly resolving any problem is documenting and reproducing ~t Reporting that the "system doesn't work" Is insufficient information and wastes the valuable t~me of you and the Support Technician ~n trying to obtain details to beg~n solwng the prebiem The more specific you are about your problem, the more quickly we can resolve ~t You should know the informabon listed below and have ~t w~th you when you call AlternaWely, you may fax or e-ma~l it to the Castle Hayne office or choose the online Customer Serv~ca Center located on our webslt$ to electronically submit a service request Important ~nformat~on to document includes, but ~s not i~m~ted to · Product Type and Name · Function being performed (adding, modifying, deleting) · Other system activity (backup, running reports, ad-hoc searches) · Any pnnt outs, screen dumps or error messages · Any work that was done to the network or hardware (adding d~sks, workstations, commumcation changes) · Anything that's changed since the system last functioned properly WHAT HAPPENS WHEN YOU CALL THE HELP DESK To submit a service request, you can call the toll free number (1-800-756-TECH) or you can go to the Customer Service Center and submit onhne When you call the toll free Support number, your call ~s answered by a Triage call-taker Th~s person obtains all the necessary information I~sted above, gives you a ticket number for reference to your ~ssue and e~ther d~rects your call d~rectiy to a Support Technician or assigns your ~ssue to a technician that w~ll call you back as soon as they are available Your call is Imtlally assigned to a Level I Support Techmc~an If they cannot resolve the issue w~th~n 4 hours, ~t w~ll be escalated to a Level II Support Technician A call that has been escalated or ~nit~ally assigned to a Level II Support Techmc~an on which s~gmticant progress has not been Pao~e l Vls.~onAIR made within 4 hours will be escalated to a Support Level Ill Technician asmgned to the Development Team The 4-hour escalation rule ~s defined as the t~me a technician ~s actively working on the issue, not including the time your issue ~s queued in a pending status V~monAIR prowdes support services to our 24 X 7 maintenance plan customers umng quahfied staff members on a rotational schedule After normal bumness hours and on weekends, onstaff support technicians have the availability of paging Tier III Technicians ~n the event that their services are needed for call resolution HELP DESK TOOLS The VmionAIR Help Desk has at its d~sposal PAS (Remote Access Service) and NetOp remote control services ~n order to resolve your agency's issues Th~s software enables us to see processes running at your agency on any particular machine In addR~on there are t~mes that the Help Desk will deploy patches or executables ~n order to resolve software issues The VislonAIR Help Desk utilizes knowledge management software, ~Know, to log solutions to issues that have been previously reported This g~ves our technicians the ability to search for resolution to your requests for asmstance V~monAIR is in the process of prepanng to publish knowledge base ~nformat~on to our customers wa the Internet The Help Desk has ~mplemented ~nterfaces that will allow us to receive and reply to help desk tickets via ema~l and the Internet These interfaces will also allow for you to access a knowledge base of information and download a variety of documents that you w~ll find helpful Customer's will only be able to view the calls / issues that have been submitted by your agency REPORTING A "DOWN" SYSTEM Ali V~sion application programs are complex, involving many different functions and accesmng multiple databases on various systems Our customers come to rely upon the smooth functioning of the technology system and a "down" system d~srupts their operabons A "down" system has the h~ghest priority of any Help Desk cell, and the after hours Help Desk program was created to meet the needs of 24-hour critical emergency operations "Down" systems should NOT be reoorted wa the I t r t E- I r Fax, but always called ~n on the toll-free Help Desk line "Down" systems are defined as follows · Unable to log ~nto the system from any workstation, or group of workstations (such as a remote site ) · All external interfaces are non-functional · CAD personnel are unable to enter and update calls or change unR status · Jail operators are unable to book or release ~nmates · Mobile Client(s) not able to connect to the Message Switch (Mobile Support number 1-888- VSI-TECH) · User(s) not able to enter data The techmcian taking the lead working wRh the customer on a down system has pnonty access to additional network and SQL technical resources w~th~n the Support Department as well as the Development Teams responsible for the Vm~onAIR apphcabon affected RESPONSE TIME OBJECTIVES As referenced above, a "down" system ~s extremely dmrupt~ve to customer operet~ons A "down" system has the highest priority of any Help Desk call, and the after hours Help Desk program was created to meet the needs of 24-hour critical emergency operations V~s~onAIR shall work continuously in response to a down system, and shall use all reasonable commercial efforts, until Page 2 Vls~onAIR an error correction ~s found and successfully ~mplemented Vm~onAIR agrees to prowde an error correct~on to a down system w~th~n one (1) calendar day of the down system being reported to V~sionAIR by the customer Major Problems, such as the unavailability of a des~gnatad funcbon, reca~ve the next level of pnonty VisionAIR shall work continuously in response to a Major Problem, and shall use all reasonable commeroml efforts, until an error correct~on is found and successfully ~mplementad V~s~onAIR agrees to provide an error correction to a down system w~thin two (2) calendar days of the Major Problem being reported to Vis~onAIR by the customer All other problems, such as an ad hoc report issue, are M~nor Problems and reca~ve the lowest pnonty VislonAIR shall use all reasonable commercial efforts until an error correction ~s found and successfully implemented to these Minor Problems V~s~onAIR agrees to prowde an error correction to a Minor Problem within fourteen (14) calendar days of the M~nor Problem being reported to VIsionAIR by the customer The parties acknowledge the potentially id~osyncretic nature of preblems ~n L~censed Software Also, the VlsionAIR Licensed Software is being used ~n combination w~th Customer's hardware, network connections and a number of third party software products, any aspect of which may be the cause of a system down The CUSTOMER and V~s~onAIR will work together to ~solata the cause of the error VisionAIR will repair those errors which are covered services under the Software Service Agreement While the response t~mes proposed consbtute targeted goals to be met by the V~s~onAIR Help Desk for the benefit of CUSTOMER, ~t is understood that V~sionAIR shall use all reasonable commercial efforts to respond to problems w~th~n the targeted response braes ninety-five per cent (95%) of the t~me Sporadic failures to meet the targeted response braes shall not const~tuta a failure to perform a matarml prov~s~on of this agreement Response t~me does not constitute a guarantee that Customer's system, which ~ncludes the hardware, network connectivity, third party software and the VismnAIR L~cansed Software will be fully operational any minimum percentage of the brae BACKUP PROCEDURES & FAIL OVER It ~s critical that each agency understands the s~gmficance and ~mportance of doing proper backups Industry standards have defined proper backups as being daily, weekly, monthly, quarterly and yearly Following proper storage procedures of that data will also ensure that ~n the event of hardware failure or disaster, the Help Desk can ensure that th~s data can be restored w~th m~mmal data loss The Help Desk cannot guarantee restoret~on of your lost data w~thout proper backups The backup process actually has two parts The internal backup process used by SQL which creates a group of static files from which your entire database can be restored These files will be referred to as the backup set for the purposes of th~s document V~s~onAIR ~s responsible for the original creation of this backup set during your hardware ~nstallation and network configuration The location and schedule of the backup set on your server can be ptnpolnted through a support call covered under your maintenance Further consultatmn or the process of physically moving or copying the backup set to another med~a, l e a tape, ~s done on a billable basis as ~t is not covered under normal maintenance The physical state of your backup med~a or dewce ~s not the responsibility of VisionAIR In the event of server failure, restoratmn of the backup set ~s done on a billable basis V~s~onAIR recommends d~fferent types of fall over dewces such as Co-Standby Server (formerly V~nca), Clustering, etc The Help Desk has trained Co-Standby Server and Clustanng personnel on staff to assist w~th your questions, however per your maintenance agreement, these are 1 st tmr support only products MAINTENANCE ON YOUR OWN Page3 VlslonAIR Backups are not the only type of System Maintenance you should perform Although your hardware is not part of the Vis~on maintenance plan, we suggest you setup monthly maintenance of your system Th~ngs such as Defragmentat~on programs, V~rus Programs, and monitonng your event logs can assist you ~n malnta~ning a healthy network Often the Event V~ewer can g~ve a h~nt of a problem before it grows or if you nobce the event viewer fflhng up, you may plan a re-boot of the servers and workstations at a convenient t~me HELP DESK PROCEDURES Support Teohnmiana are knowledgeable about Vis,on apphcabon software and usually resolve their calls while the customer is on the line in order to track calls effectively, the Support Techm¢iana maintain an on-line history of your call, including date and t~me of call, descnpbon of the problem, the current status of the call, if technmal help has been requested and final d~spoa~t~on of the call All customers will be called back within 12 hours of m~bal receipt of the ~ssue The Support Director and Support Managers, who also receive a monthly summary of number of calls by agency, review call reports daffy Calls received by the Help Desk usually fall into one of these categories · Ouestions about apphcatlon software functmnahty Support Techmc~ans will answer a hmitad amount of questions about the general operation of the appi~cabons software However, the Help Desk is not a substitute for training Customers who attempt to use the Help Desk as a training ground for new employees will be not~fied that the Help Desk is primarily for problem reporting and will be directed to a VlaionAIR Account Executive to generate a quote for additional training · Isolated incidents Infrequently, ~soiated ~nc~dents are reported where a program does not function aa it waa designed Support Techmcians will attempt to duphcata the incident on your systam If they are unable to do so, you will be asked to call back when or ~f ~t reoccurs · Recurring problems / No program changes required Problems of th~s nature are resolved wa our on-hne diagnostics We will dial into your s~ta and make the necessary changes to correct the problem · Setup and software conflgurabon issues · Problems w~th software installation Installation of new or upgraded software may cause unexpected problems such as Inadvertent disconnechng of an mtarface These problems are dealt with as soon as they are reported · Support responds to calls based on seventy An example would be the following System DoWn would be a technicians highest prionty, a port,on of the system being unable to perform ~t's designated function would be next, an adhoc report ~ssue would be the least priority of a technician's queue · Support Technicians also receive cells that fall ~nto the category of software enhancements, ~ e, the sof~,vare ia operating according to the documentation, but the user feels ~t should be changed The customer will be notified that this ~s a Request for Change and rrequ~res that a Software Issue Subm~ssion (SIS) form be f~lied out and submitted to the SIS Manager These are placed into a SIS queue and reviewed by the Help Desk, Development, QA, and the Product Managers These calls are considered closed SIS PROCEDURES Pas'~ 4 Vision. AIR In some cases you might be asked to submit a Software Issue Submission (SIS) This can be done via ema~l, fax or through the Customer Service Center online A SIS is either a Request For Change (RFC) feature request, an issue you deem to be a bug in the software or a federal or state mandated change You submit the ~ssue via the SIS form, and then a combination of the Help Desk, QA, Development and Product Managers test your SIS and handle it accordingly If your ~ssue is found to be a bug, then you w~ll be notified when ~t will be fixed If your issue ~s a feature, you w~li be not~fied as well When submitting an SIS, you w~ll need the following ~nformat~on Product Choose from our nine products CAD, RMS, MOBILE, JAIL, EMS, FIRE, GEO, Municipal Court, or Magistrate Warrant Control Module i e Incident, Arrest, General Edit, etc Screen Name Found In brackets at the top left corner of your screen State Version For RMS, FIRE, EMS, COURT and JAIL only Check the pc~basew ~n~ file for the state version Build Version Click on the Help menu and choose the About option for th~s number Build Date This will be on the screen w~th the Build Version Operating System Windows NT, Windows 98, etc Agency Assigned Issue # If your agency assigns a number for tracking purposes, place it here The SIS process does not replace the Help Desk You should st~ll call the Help Desk ~f you are in doubt and a Support Technician will let you know ~f he or she can fix the ~ssue or you should submit an SIS In most cases, a Support Techmcian can submit the SIS for you WHAT IS COVERED BY YOUR MAINTANENCE AND WHAT IS NOT COVERED MAINTANENCE · Unlimited Telephone Support for the Licensed Software, uhliz~ng a toll-free I~ne prowded by VisionAIR During each term of your software maintenance agreement, this telephone support will be available during the hours specified ~n the Renewal Quotation for that parttcular term Standard 8 X 5 coverage is defined by the customer's t~me zone · Initial fact-finding (Tier 1) support for 3~ party software embedded or used ~n conjunction w~th the applicat~on software (i e Microsoft products, V~sio, ArcV~ew, WmBeep, Co-Standby Server, etc ) · Correction of documented malfunctions ("bugs") in the application software · Assistance in installing updates and new releases of the Licensed Software on your servers · Processing your request for changes to the Software wa the SIS process · Standard upgrades and enhancements that are made to the L~cansed Software V~s~onAIR ~ssues corrections, upgrades and enhancements to the software on an ongoing basis V~$1onAIR will use commercially reasonable efforts to update the L~censed Software as necessary to stay compliant with State and Federal reqmrements for crime reporting and ~nformat~on access All modifications to the Licensed Software and related Documentabon will be sent to the customer on standard electronic media (CD-ROM) and/or be ~nstalled as an executable util~zing the PAS connection When necessary, every agency will provide access to its network ~n order for the Help Desk to provide remote diagnostic services and to take corrective actions Each Agency will make available a dedicated telephone line, modem and PAS connection for use by the Help Desk Additionally, each agency shall, if required by the Software License Agreement and/or M~n~mum Hardware Specifications, maintain the necessary remote navigation software on their network V~s~onAIR (NetOp at the time of th~s Agreement) so that the Help Desk can properly access the V~s~onAIR software on your network BILLABLE SERVICES / NON- COVERED MAINTENANCE Support Technicians are not expected to be knowledgeable about the operating system or about internal program functions If you request information of th~s nature, ~t w~ll be logged and you w~ll be contacted with an estimate to provide you ass~stanca in th~s area Other b~llable services available are · Making changes or corrections to customer-estabhshed tables · Converting and / or recovering corrupted data f~les caused by hardware or operating system malfuncbons · External system work beyond those hours provided for under your maintenance agreement · Data Migration services for new server or workstation installs · Repair of damage not caused by VisionAIR, including w~thout hm~tat~on, damage resulting from accident, transportation, neglect or misuse, hghtmng, failure or fluctuation of electrical power, a~r cond~tiomng or humidity control, telephone equipment or commumcation lines failure, failure of foreign ~nterconnect equipment, or causes other than normal operating procedures · Repair of damage caused by ~nstallation of non-approved third party software(s) · Service which is ~mprect~cal for VisionAIR to render because of alterations ~n the Licensed Software made by persons other than Vis~onAIR w~thout reca~wng V~s~onAIR's pr~or written approval, the connection of equipment and / or Software by mechanical or electrical means to another machine or device, or the physical ~naccass~b~hty of the equipment or Software · Any repair of damage to the L~censed Software caused by software or f~rmware pregramm~ng that is not provided or supported by VislonAIR · Creation of Ad Hoc Reports B~llable serv~cas are prowded at a standard rate of $75 00 per hour dunng standard business hours and $150 00 per hour during non-bus~ness hours Standard Bus~ness Hours are Monday through Friday, 8 a m to 5 p m In the customer's t~me zone Hours expended may not exceed 8 hours without written authorization by your agency Hourly rates are subject to change If at any bme you feel that the Help Desk has not responded ~n a proper fashion, we encourage you to contact the Help Desk D~rector and / or Managers V~s~onAIR ~s committed to prowd~ng quahty support to you and your ~nput w~ll prowde us the needed ~nformat~on to make our Help Desk the best m our ~ndustry Page