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1999-053 ORDINANCE NO AN ORDINANCE OF THE CITY COUNCIL OF THE CITY OF DENTON, TEXAS AUTHORIZING THE MAYOR OR CITY MANAGER TO EXECUTE THE ATTACHED SERVICE AGREEMENT BETV~EBN THE CITY OF DENTON, TEXAS AND INTERAC- TIVE SYSTEMS, LLC FOR EQUIPMENT, SOFTWARE AND SUPPORT FROM PREVI- OUSLY BUDGETED GRANT AND MATCHING FUNDS, AND PROVIDING FOR AN EF- FECTIVE DATE THE COUNCIL OF THE CITY OF DENTON HEREBY ORDAINS SECTION I That the City Council hereby authorizes the Mayor or City Manager to exe- cute an Agreement between the City of Denton and Interactive Systems, LLC, for equipment, software and support, substantmlly m the form of the attached Exhibit "A", and further author- lzes the expand~ture of previously budgeted grant and matching funds for that purpose SECTION II That this ordinance shall become effective ~mmedmtely upon ~ts passage and approval PASSED AND APPROVED this the//J:~70-~ dayof ~/~.Z~7(~7~, 1999 JACI~LLER, MAYOR ATTEST JENNIFER WALTERS, CITY SECRETARY HERBERT L PROUTY, CITY ATTORNEY Vzctzm Informatzon & Notzfzcatzon Everyday Service Agreement Agreement No, 980706074 Date December 8, 1998 BETWEEN (CUSTOMER) Interactive Systems, LLC CtO~ of Denton, TX (Denton P D ) 332 }Fest Broadway Suite 1300 601 E Htckory, Sutte E Louisville, KY 40202 Denton, TX 76205 1 ~ntera~ttvesystems~~`LC(the"ServtcePr~vtder~')~herebyagreest~pr~vtdevtcttmn~tt~catt~nservtces as descrtbed heretn and tn the proposal attached to thts agreement (the "Servtce ") The Servtces wtll be provtded tn connection with the followtng correcttonal facthttes Ctty of Denton Jarl The Services wtll be provtded to The Cttv of Denton. Texas [De~to~ Pohce Department) (the "Customer") The Customer hereby agrees to purchase fromThts the Servtceshall bePr°vtder the Servtces/~on ~e terms a~d con&ttons hereinafter set forth agreement effecttve as of the t day of and continue for twelve consecutive months after the servtce ts mtrodu--~-ed m the communt~y [the "Inttlal Term'') Thts servlce wtll be tntroduced tn accordance wtth the lmplementatton Schedule set forth m Section 7 of thts Servtce Agreement, provtded the Customer comphes with any required changes or modifications to their extstmg automated system durtng that perlod 2 Descrtptton of Services. a FINE Service SubJect to the condttlons and ltmttattons contatned heretn, the Servtce Provider shall provlde a victim nottficatlon servtce on a 24 hour a day, 7 day a week basts through tts automated call center Thts victim nottficatton service shall herein be referred to as the VINE® service Included tn thts servtce are the Inlttal labor and expenses to dedicate a special telephone number for the Customer's use of the FTNE® call center The VINE® servlce tncludes the processing of tncomtng and outgotng vlettm calls as well as other servtces whtch are descrtbed tn the attached proposal Vtctzm notification calls only occur after the Customer and or the Customer's equipment transmits an automatic or manual nottficatlon signal Upon receiving the ® nottficatlon signal, the nottficatton processes as defined tn the VINE proposal are performed (this I~lNE proposal ts attached and incorporated herein as Exhibit 2) The Customer shall bear all costs a~soclated with changes or modtficatlons to their extstlng automated system to provtde the Servtce Provtder with data requtred for the nottficatton stgnal The Service Provider acts only m the capacity of consultant to assist in thts work The Servtce Provider ts responsible for all development associated wlth the processlng of the not~ficatton signal and the actual notification attempts once the signal has been transmitted It/here apphcable, costs of postage and statlonery are excluded 3 Servtce Provider's Express }Farrantles a }}rarranty of Title or Ltcensure Servtce Provider warrants that tt holds tttle and copyright to all software and assoctated modules licensed and dehvered pursuant to the Servtce Agreement and/or that it ts fully hcensed by the copyrtght and t~tle holders of the software to hcense Customer's use of said software pursuant to this Servtce Agreement Page 1 of 6 .... b Warranty of Performance. Servtce Provtder warrants that all software andprovtded hardware wtll perform free of defects that would prevent the system from operating tn the manner descrtbed tn the contract documents and any other related user documentatton for the verston tnstalled c Year2OOOComphance TheServtceProvtderwarrants thattheSoflwareproduct VINE®,whtch ts to be hcensed for use by the Customer, ss destgned and performs tn such a manner that, within hmttattons of current hardware and operattng systems that are generally accepted as standard tn the computer tndustry, the followtng condtttons extst · Calculatton, storage, retrteval or transmtsston of data fields and date-dependent data wzll not cause the software to abnormally termtnate or produce tnvahd results during use of the software product for the bustness purposes for whtch the product ss destgned · Century recognttton and calculattons accommodate same century and multt~century date values and provtde date data tnterface values that reflect the century · The above year 2000features assume that the date data passed from the Customer's software from the Customer has 4-character year fields and the data wtthm those fields ts accurate · Ifa Customer's system changes such that a datefield ts sent from the Customer wtthout century data, the Servtce Provtder's system wtll default to the current century The Customer(and Chent, tf any) ts responstble for the conttnuatton of data generatton to the F1NE® InteEface wtth accurate century date In the event the Customer ts unable to provtde the requtred data to the Interface due to any event affecttng the Customer's bool~ng system, or any other system used to generate tnmate and/or vtcttm data, the Customer ss sttll bound by the terms and condtttons of thts contract for the payment of the monthly servtce fees as outltned tn sectton 5(b) of thts $ervtce .~greement 4 Supplies and Materials The Service Provider shall make avadable certain materials and supphes to the Customer for use tn tntroductng VINE to the~ommum~y The creation of prtnt, radio and televtston PS.~ 's ts included tn start-up fees Quanttttes of support materials such as brochures, victim cards, posters and stmtlar material ss tncluded tn start-up as tndtcated tn the VINE proposal that ts part of this contract At the customer's expense, ad&ttonal quanttttes of support materials may be purchased 5 Prtcmg. Prtor to this contract betng vahd, and servtce to begin, the Service Provtder must recetve a purchase order from the Fundtng Agency to cover the following fees a Non-Recurrtn~ $tartup Fees These fees are for establishing the system connectton, startup, tratmng, and tnteoeace development These fees are btlled and due pnor to work begtnntng on thts project The startup fees for servtces on thts project are $ 6.250,00 ~n¢ludtng the $oantsh Language .~ll startup fees must be patd tn full prtor to the servtce betng tmttated Invotces patd after 3O days wtll be assessed a finance charge of l% per month b Recurrtng Operational Fees These fees cover the annual cost ofoperattng and supporttng the VINE®servtce Hardware and Software servtce are tncluded tn thts fee All tncomtng and outgotng calls are included tn these fees as well as 24 hour monttortng of the servtce and the cost of transmttttng all data These fees are billed during the first month of servtce Btlltng wtll begm no Page 2 of 6 sooner than (1) movtng the system znto the productzon call center, or (2) the negottated System Onltne date tn the Implementation Schedule The operattonal fees for the first twelve months of the YINE service wtH be $ 6.000.00. Invotces patd after 30 days w~H be assessed a.finance charge of l% per month 6 PerformanceofServlcesNotCovered. TheparttesagreethatshouldtheServtceProvtderchooseto perform, at the Customer's request, any services not covered by thts contract, the Customer shah compensate the Service Provider for tts chrect labor, parts and subcontracted work at the Standard ]~ate ors 75 O0/ltr and Overttme Rates of $115 O0/Hr 7 Implementation Schedule. ,,in Implementation Schedule wtH be developed and agreed upon dunng the destgn phase of,Installation The completed schedule wtH be stgned and attached to this contract as an addendum (a sample addendum ts attached to thts contrac0 Btlhngs, as set forth tn sectton S(b} of thts Servtce .dgreement, wtll begtn at the sooner of(l} movtng the system into the product~on call center, or (2) the negottated System Onhne date tn the Implementatton Schedule 8 Indemnity. a Indemnt_~catton qfServtce Provider The Customer shah tndemnt, fy to the extentpermttted by law, the Servtce Provider and shah hold the Servtce Provtder harmless agatnst any damage, loss, cost or expense whtch the Servtce Provtder may sustain or tncur by reason of any clatm, demand, suit or recovery by any person or enttty arising out of the fatlure of the Customer to perform the Customer's obhgat~ons pursuant to thts,dgreement Customer shaH not be hable under the foregotng tndemntflcatton provtston to the extent any damage, loss, cost or expense results from the proporttonal neghgence or wtllful mtsconduct of the Servtce Provtder b Ittde~[~¢attontotheCustomer NotwtthstandtngSectton8(a) hereoftheServtceProvtdershall tndemntJ~ the Customer and shall hold the Customer harmless agatnst any damage, loss, cost or expense whtch the Customer, may sustain or ~ncur by reason of any clatm, demand, sutt or recovery by any person or entity arising out of the Service Provtder's performance (or nonperformance) of the Servtce Provtder's obhgattons pursuant to thts agreement Such tndemntficatton shaH also extend to any thtrd party clatms that Servtce Provtder's software, products or servtces violate or tnfrtnge any clatmed tntellectual property rights, and tn such cases, Service Provtder shaH provtde at tts own expense separate counsel to defend Customer agatnst such claims c L~tatton Period Nettherparty hereto may assert agmnst the otherparty any clatm ~n connectton with thts Agreement unless the asserttng party has gtven the other party wrttten nottce of the clatm wtthtn one (1) year after the asserttng party first knew or should have known of the facts gtvtng rtse to such claim 9 Force Majeure Nettherparty shall bear any habthty or responstbthty whatsoever to any otherpartyfor any fatlure to perform or delay caused by fire, earthquake, exploston, flood, hurricane, tornadoes, the elements, acts of God or the pubhc enemy, restrtcttons, hmttattons or tnterference of governmental authortttes or agents, war, tnvaston, tnsurrectton, rebelhon, rtots, strtkes or lockouts, tnabthty to obtatn necessary matertals, goods, services, utthttes or labor, or any other cause whether similar or dtsstmdar Page 3 of 6 to the foregotng which ts beyond the reasonable control of that par(y, and any such fatlure or delay due to satd causes or any of them 10 Entire Agreementl Inconsistent Terms. This contract, with attached exhtbtts, tncludes the complete and exclusive statement of the agreement between the Customer and the Servwe Provtder, and supersedes,any and all other agreements, oral or wrttten, between the parttes Thts contract may not be modtfted except by wrttten tnstrument stgned by the Customer and by an authorized representattve of theServtceProvtder Theparttesagreethatanytermsorcondtttonsofanypurchaseorderorother tnstrument that are tnconststent with the terms and condtttons hereof, shall not bind or obltgate the Servtce Provtder 11 Contract Renewals. This contract shall be renewed, after the tntttal term, from month to month unless etther party l~rovtdes to the other par~y thtr~y (30) days wrttten nottce of the tntent to cancel The ~ustomer has two additional renewal year opttons wtthout prtce tncreases, assumtng service levels are not changed Any changes tn prtc~ngfor thts Agreement wdl be mutually negottated between the Servzce Provider and the Castomer prtor to contract renewal 12 Assignmen~ Netther par(y may assign tts rtghts, duttes, or obhgattons under thts contract wtthout prtor wrttten consent of the other par(y, but such consent shall not be unreasonably withheld 13 Jurtsdictton and Choice of Law. Thts agreement and all questtons relattng to tts vahdtty, tnterpretatton, performance, and enforcement shall be governed and construed tn accordance wtth the laws of the State of Texas Servtce Provtder and Customer hereby consents to thejurtsdtctlon of any competent court of record of the State of Texas wtth respect to any actions artstngfrom th~s agreement and further consents to venue tn Denton County, Texas 14 Customer's Project Manager For the purposes of thts project the followtng contact wtll be used as the customer's project management contact All project responstbthttes that belong to the customer wtll be coordinated and managed by thts contact The Customer appotnts the project manager to be INTERACTIVE SYSTEMS, LLCJ B Y: Stgnature J Date Thomas R. Set~_ le VP o_f Sales & Marketing, Name Title Page 4 of 6 Customer Acceptance of Proposal - The above prtces, proposal, provts~ons and conchttons are sattsfactory and are hereby accepted Servtce Prowder ts authortzed to do the work as spectfied Payment wtll be made as described on the terms outhned tn this servtce agreement Page 5 of 6 Interactive Systems, LLC Implementation Schedule WORK DAYS (M-F) Contract signed 0 Project engineer contacts customer. 10 Planning & design complete. 40 Equipment installed. 45 Customer programming complete & 70 data delivered to VINE. VINE programming complete. 70 QA testing complete, g0 Customer testing complete. 90 System onhne 95 Training complete. 100 Media announcements. 100 This is to certify that I have reviewed the design specification and implementation schedule and fmd it acceptable I also understand that any changes from this point on will result in a change and subsequent delay in the implementation schedule I further understand that a requested change may resuk in a charge by Tke VINE Company gnter~ctive Systems LLC) as outlined in the signed contract Page 6 of 6 OCT 15 1998 15 48 FR THE MINE COMPANY 582 992 0012 TO 194038279~3 P ~'2/17 Victim Information & Notification Everyday Automated Victim Notification System Proposed to Denton County, Texas City of Denton, Texas City of Carrolton, Texas ? City of Lewisville, Texas 332 ~e~t ~ro~d~a¥~ $~t~ 1300 Louisville, KY 40202-2130 OCT 15 1~ 15 ~ F~ TH~ VINE C'OMPANY 502 ~'~ 001~ TO lg~O3B27923 P ~.~17 Denton County, Texae - VINE Program Proposal COMPANY BACKGROUND Intera~vc,Systems ('Tee VINE Compeny') was incorporated in 1993 with its headqual~'s located m LomsvlIl~, Kentucky, Tbe company was formed to develop aud prowdo automated Victim Not~ica~on services Tbeso services provide vtot, m~ of crime information and notification about their attacker. Intetactwo Systcm's vision is. To continue our growth as the leading t,rovld~r of automated vtcrbn no~flcarlon services re th~ crvninalju~ce community, Our primary product ~s called VINI~, winch stands for Victim Information and Notification l~veryday It was first developed for the Com:cuons Depamuoat in Louisville, Kentucky From this breakthrough in t0chnolog~', Intel'active Systems pioneered a new approach to not~fy victims of violent crunes when .their attacke~ are telcesed from custody. Today the VINE program is in 24 stutes oovermg more than 300 ~:ommuuities It has proven to be a posttive outreach to all types of crime v~ctirns SERVICE OVEFWIEW This proposal explains how hteractiw Systems (tho VINE Company) will pro,ado an Automatcd VicUm N0tlflca~on $orv~c~ for Denton County through ~ts national call center located in Louisville, Kentucky Tho VINB program will be intolirated rote thc customer's computer system Thc customer's slm-~f will continue to usc the existing software and procedures for processing inmate and court case uLformation. Below is abncf description of the VINE scrv~ce ~ Service Description ~ is a service that provides incoming call services for crime vict~lns within a specific county. Vietuus of cnme will call this number to receive basic tnformauon about a defendant held in custody. If registered, VINE will momtor the inmate's status and auto,~gtcally bel~u making notification atiompts to the victim, until a successfel notu'icauon is recorded. The customer will be t~von thc VINE workstahon for Windows software. This software allows th~ customer to ~lgster cemin typos of victims for written notification letters, Tho VINB workstation software wffi also provide aucht reports on all notification calls that tho system processes. Bvo~y single contact to a victim ,s recorded to prowde assurance of thc systems performancc The VINE Company provides these scmces by N~Irtng the customers computer rote the automated VINE call center m Louisville. In aclcht~on to providing the automs~d services and support, VINE prepares and assists the customer with a complete training, promotion, and public relations campaign designed to ensure that the prol~am effectively reaches crime wctuns within the community An Tnfmmmlon f~mttalnnd In this [~ Is the Page1 10/22/9'7 1~A)6099~011 OCT 15 1990 15 49 FR THE VINE COMPRNY 502 992 0012 TO 1940302792'3 P 04/17 Denton County, Texas - VINE Program Proposal DET~rL]~n SERVICE DF, SCHIFI'ION devel~at ~d m~duc~en of ~e ~ se~ice ~s ~ WlU consist of ~c A~t ~ To ~ ~ ~e p~ ~co~t coute~ for ~y bau~ mla~g to · e c~ ot s~ pro~s~ En~ To c~aa~ ~d m~c ~c ~ch~c~ ~lemen~on of ~e ~m~on S~ To u~at ~ ~e ~velop~nt of ~oeon~ ~ ~cb ~ ~bUc S~ce ~o~ce~n~ ~A's) ~ls ~n w~ ~o At the pohlt the coutxact is executed, a customer representative must be named m the co~ltract as the point of contact or customer's projcct manager. The interacttvc Systems team w*il work wtth the custol/l~r's project manager to introduce thc services described in tins proposal. The Project ]~ngJxleer will coordtllate au initial destgll me~thlg with thc customer's internal project manager This meethlg will result m a script design for mcoImng and outgoing calls, as well as a project Lmplemcntation ~chedule showm§ thc rcspousibllities of the Customer and Interacuvc Systems, Within 30 days of executing the service a~rccment, a design spectflc~tion document will be produced which wdl provide all of the technical details for the system interface described below ln~ Systems will establish a 'v~BTM telephone uumbcr dedicated for the Customer's use. Couourre~ltly, IJlteractive Systems provxdss and lnst.~]]~ the necessary interface hardware that collects the inmate data from the jail's mmnframe computer system The Customer will be reqldred to assist in the development of the software interface between the c~mmal justice lnform~on systen~ and the VINB TM Call Center. There are many methods of creating thl, interface. Interac~ve Systems will develop the necessary interface softwere to collect this hfformation from a ~l'ansactxon file, created by the customer, and transtTttt it back to the V'INBTM Call Center The cost of cmamlg the transaction file that w21 be harvested by the VII~TB~' interface wxll bc the I~spOnSlbthty of the customer. ~ ;,,;.~,.,~..n aan~ in thh~ ~p4ml I~ .~ Page2 10/22/9~ P#060997011 OCT 15 1998 15 49 PR THE UINE COMPANY 502 992 0012 TO 1940387797-~ P 05/17 Denton County, Texas - VINE Program Proposal The information typically required for this project interface is shown below: INMATE DATA T.,.,.*~ I{e,if Bc~i-mf/T. nznate ~D ,, _T.".m"'~ Name ._ .FL~,La~ Mt&ll~ YES Data of Bkth If ~owu YES Case Nu~.,b~r $omeffanes called Docke~ ~ NO An~t Number .Oenerated a~ ~he scene NO ... Soc/al Secerlty Number Location Code.. Current phTsical location NO Custody Code Type of S~m~ (t · Supervised, YB8 T~U~fen~) Sentence exph'aflon ~ Sentenced YBS Reason for P, elea~ If ~ mleasdt~ansfer ~,~um=d NO .... Bail Amount Total amount of ~. ,a/i,, NO CHARGE DATA 'vICTIM DATA (If Vledm-e are rel~M~ by the customer) ~e Number Sometimes ~ed Next Bvcet Date Next ~utt appearance Event Type Code indleattag tTpo of T~,mate Key If l~,s~'ble to li~ with Afl Infm'tm~m oont~fl~d In this p..opom lo thB Page2 10~22.aY7 P~060997011 oonffdmdbl find pa)i~-;.i,,,y p~,5~e~ of I*'~ew~,,m 8,/mm, U.C OCT 15 1~8 15 49 FR THE VINE COMPANY 502 992 0012 TO 194038~7923 P ~l? Denton County, Texas - VINE Program Proposal Tiffs proposal assumes fl~ ~he cus~ner's ~ech, i~al steff will provide progr~my~ing and testhl~ assi~macc dunng the design and davelol~ncnt of thc xn~.rf~cc One saumle method for creatma thc VINE mte~fflce is c~cnbed b~low. This tnt~face may be accomphsbed by ~tiaching a 1~ on thc customer's network communicating with T(~IP protocol and dcf~mng the app~-opila~o h'ansac~on files tha~ will be ~ransfer~ed (wa ltl'P). Ion~.~ custody and vxcum files will be mmsferrcd every 10 mtnu~s, coufl hfform~on will be t~msfefred once pcr day The VINE interlace PC v,'fll conL~in software to trm~er these files, process thc ]nformstJon and thou u'ansnnt the infonneflon to ~he VINE call center by calling out on a standard analog Hue. SomeCmms thc customers can gene~e smfldard rcport~ to disk files which contain the reformation on the files shown above These files cnn bc plcked up by the VINE 1~ and used for ~be VINE program. This ap~,oach may requi~e Uule or nO changes on the customers compuU:r system. Th~ interface haFdw~ro that Ls placed ~ the cusWmcr's site will b~ owned by ~e ons~omer Thh equipment vall be matu~st-ed by Internc~vc Systems as a pm of the monthly service fee for the duration of this contract. ~nM~cUve Systems will bc responsible for tele~0hone ]h3cs ttmt (1) callers dial mtn, (2) notification calls are placed on, and (3) dam from the booking sys~om is trunsfe~rod on. Tho only telephone hnes provided by thc customer are those used for V~UBTM worJoMfions as described in ~ho nex~ section Typical Center ~pe or o~ ~n, Afl hlfm~ot~n mmmlned In thb ~ b tho Page4 10/2.?,,q~7 1~0609~7011 end pmpdstutypYapatty of In~lc~lve ~ ~ OCT is 1998 15 50 FR THE VINE COMPP~Y 5~2 992 0012 TO 1940382792~ P Denton County, Texas - VINE Program Proposal VIN~TM Workstation Intel~ctive SysUm~s also pruwdes a Windows software package called ~ho VINE works~aiton. This software will mn on a customer provided PC running Windows 3.11 or Windows 95. The software requires a modem and a customer supplied u~lephonc hne for accessing the VINE TM Call Center. This softwarc will allow the customer to pcrform the following types of funcUons. · P,e~{istor victim· roi' telephone or wnffen nouficauon · Print notiflcalmon lutm~ for vxct, ms who are pre-registered · Pnnt reports about r~gistered v,ct,ms · Prlut no0ficauon audit ~-~pons for documentation · Call TYace by Phone Number · Call Trace by Iumate Number · Suumia~ of Unconfirmed Calls ~ S-,-m·ry of Successful Calls · Notification Su.,,-ary lteport · Audi~ Report · I'ffm[ VINB usage reports w~th ~$st~l:lcs on number of calls, number of notiflcaltons, numbe~ of vicum.% number of inmates, and number of ~,,~sta searches e Print Uackmg repo~ for rile manual rclc~sc line Notification Letters The VINEs servzce zs able to ,-~ not~ficaUons using a combmauon of telephone calls as well as wrltleml letters. ]~{mm .no~il~·,,~ns feature ure-re~ustcred wcums wi~h addresses en~red by the county/state. Notification calls are used for notification of release, trausfer, arrest, or a change in security level. Calls are also used for noiifying vict~m.~!w|lllesses of upcoming court events as well as other irnporumt dates. Written notiflcalmon is a backup to telephone ncUfications Some ¥1¢{TM may not have telephones, or may riot be available by phone at the point of a notification event. Often phone numbers prowdcd are discounccted or out of service at th~ moment of no~ificauon Notification Letters am generated at the couuty/state agency s sgc asmg the VIBIB Wofl~tatton for Windows softwa~, Thts software counccts dally w~th the call center and extracts all necessary letters l/anm'ated since the last call Th~sc letters are then printed on the customer's lcttarhead at the customer's s~te Letters may be generated as a backup in case telephone notification ~s not confirmed, or as a lmmary notiflcaaon m place of ~elephone calls This can be conflgtlred from pwject to project. Ali ~fofm~tzm ~ml~b~ed In ~l~s ;n~pomd ~ thB Pages OCT is 1998 is 50 ~R THE VINE COMPANY 502 992 0012 TO 19403827923 P 08/17 Denton County, Texas - VINE Program Proposal Nor ~hosc vicflm~ who ~he customer chooses :o tellstar, notification letters can be automatically glmcrated with thc VINE Workstation Th~ customer may choose to ~c let'~crs with one of tho following opltons for each.t~.pf notification ~ ¢Chanze in custody slams. Arrest. Court daie. Parole Heann~ · Lcl~'s as a B~¢_~_lp t~ Calls - Lct~rs will be ganeral~l for each v~c~m registered by h'le custor~r only ff thc telephone notification is not confumcd · Letters in Addition to f~ll~. Let~l~ Mil be l~cucrated for each vlcttm ~ltlstcred by the customer in addiltoll to notification calls made by the service Note tha~ if a v:c~un ~s re~istan~ by the customer and no ~lephone number is specified, thc no~ficaflon letter wffi be t~cneraT, d rcgardless of which opfion is choscn Lct~r Notification com~ standard with one desllp~ed latter templates per type of notification evanL Incoming CalLs fFom the Public Anyone in the pubhc will bo able to call the VINE and lookup an inmate using one of six poseible :dcntfficatlon methods: 1. Inmate Name (first & las:) 2 Inma~ Number 4, $o~al $~auit¥ Number 5 Iucidant Number 6 Arr~atNumb~ Only imnat~ ourmntl¥ m ousmdy, or recently r~le~s~l/transfen~d will be r~tamexi tn the sys~m Th~ ~ustomer will bu abl~ to ~l~oify a l~tied of ume ranging from 1-90 (D~fault at 24 hour~) ~er whioh an tnmste will ao loner b~ located in the $~,~c~ An inmato who hss b~n mmsferrext or roleas©d vat~t~ this p~rlod of t~me w~ll still b~ Ioca~d mid an appropnat~ status mel~age w~ll be played (i e "Tins mma~e was in custody but has b~m r~ccufly transferred to..') Once th~ mmste is located, th~ caller wtIl bo ~u~n th~ following informatmn about the · Custody Stal~s of th~ Olf~d~r =~ SLrPI~VISBD CUSTODY ~ UNSUPERVISED CUSTODY ~ TRANSFI~Hr) TO ANOTHF_,K AGENCY ~ R.ELF.,ASED FROM CUSTODY OCT 15 1998 15 50 FR THE UINE COMPANY 502 992 0012 TO 1940382'7923 P ~cJ/l'7 Denton County, Texas - VINE Program Proposal Local3on of t~e O~a~d~r ~ A loca~on robie ~ ~ ~cd by ~e cusW~ show~n~ ~ posdble l~aflo~ ~d ~ a~r~flate s~s m~s~c f~ S~ ~pk~on Da~ Of av~l~le) N~ Upc~mg ~ D~ ~ ~ Co~ Bv~t ~a~on ~d ~ of Cou~ ~vent B~ ~t (f~ ~c~ ~s) ~8~ P~ (up ~ 10 ch~e ~ ~ t~m~e, 2~ ~es ove~) wffi ~o be ~ if ~ey w~ld ~ ~ ~t~ for noflfl~ ~tcy nog~on, ~e m~on ~l~hone numar ~d P~ ~ will ~ ~c~d ~om Script Cugomizatiom Dunug the lncomi-l~ call, ~o c~to~ w~ be ~ow~ to ~to~o ~o script by mo~ng · o fo~ow~g ~2ons of ~o ~ ~g wh~ ~ c~l ~s ~ S~h op~ons ~o~nted (~m fie l~t sho~ below) ~ I~ate N~ (~stomer ~11 choose w~t ~s is c~) ~ C~c N~ (~s~r w~ ch~se w~t ~ ~ c~l~) ~ ~t N~r (~s~ ~ ~oo~ wha ~ ~s c~) O~on~ a~ency ~ ~ ~e ~ler to w~n ~ mmae is not l~ed (ascncy n~e ~d Up to 90 ~con~ ~ sm~c text p~n~ ~ t.e ~si~on ~o~a~, how to lca~e m~ey for ~ o~er vic~ s~s ~thln ~ - ~d~] m~e for ou~oin~ no~c~on c~Is ~dy S~ T~Ie * W~ ~s~ ~ wh~ ~ off~ ts ~m~ held Un~p~sed St~ T~le - Wi~ m~s~ ~8~ ~ t~ of u~u~sed ~stody T~sfer S~ms T~le - W~ m~s~ d~ ~e a~encies ~e off~r w~ No~c~ Table - Wi~ m~s~ ~flnin5 ~ possible no.ca, on ~sa~s R~e~e S~s Table - Wx~ ~s~es OCT 15 1998 15 51 FR THE UINE COMP~ 502 992 0012 TO 19403829923 P 10/17 Denton County, Texas - VINE Program Proposal · Cour~ Location Table- With messages d~fimn§ the court locations * Cou~t Result Table - With messages defining the chun event result - Charge Table - With messases defimng the grouping of charge codes Notification Omh, g Patterns The ~ service provides two d~fferent noufication calling patterns based upon the type Of notflicahon Thc "HIGH PRIORITY" c~llmg pattern beans unmcdtately after the even£ is detected and continues a~ ,M_r~y m! _n_ute intervals for twenty four hours These noltflcatinns requtre the called party to enter a PIN coc~, provided during re~stra~on, to stop thc noriflcahon calls Calling intervals are increased to 2 hotu~ m the event that a messase is left on an answorhlg machine or a person hears lhe message and fails to proY2do thc correct PIN code The second calling pattern is called "STANDARD". These calls will be resh-lcted to 7:00am till 9:00pm (customer's local time) and are m~_ at two hour intervals for forty mSht hours These notlflcaflolls may be acknowledged by anyone who hears the enLu~ message and selects to end the not2fications by pressing I These messattes will also be stopped if two measal~ ar~ left on an answerinl~ machine. These types of notiflcaflozls are not cndcd wtth a PIN code. This is simply because these arc i]fformaflon notices and do not reprcsant an iTnmedu~ s~feLy issue. Calls will be made tn the language the caller selccts at registr~on. H][GH PRIORITY Notification palt~ls ar~ used when an tnrf~e is beml~ moved from the SUPI~ status to UNSUPERVISBD or R~T.~ASBD status Thc only exception to tins will be an advanced nedficat2on of release for end of sentence If the advauced notice is mole thal124 hours in adYauce a STANDARD nohficahon will be sent All other noUflcattons will be STANDARD The Customer will be allowed to specify iL system parameter which wdl delay all transfer notiiLcabons for a specific period of time (for security reasons). Bach customer will have access to a special 800 number for the purpose of manually o~emdtng certain VINB service functions. This line would be used if the booking system is unavailable or som~ other service problem has occurred. The Manual Release line will allow the customer to · Enter a security ID code to Identify the site ~ Bntor a P~ to identify the caller AIl ~onnst~ ~a~d I~ ~ds p~p~a~ Is ~'~ Ps~8 10/2~597 P#Og0997011 OCT 15 19c38 15 51 FR THE UINE COMPANY 502 992 0012 TO 1940~827923 P 11/17 Denton County, Texas - VINE Program Proposal I Book in an inmate who should bcm custody Release an inmate who is leaving custody · Issue an escape notice & recaputre Cancel notification calls to a specific phone number e Blook or un-block hmate infonnatton from the service Account Promotions Assistance Tho Account Promotion spedaUst assigned to tbs project will provide the following se~dces undor ~s a~mmonc Promotional Material Development Interactive Systems will create the follovAug promotional m*t*'~ials used for term promotion of the V]lqE service. Vic~m Brochure (explaining the pro~t~n, designed to be dismbuted by law ©nfo~eement and other vichm so,ice agerlc/es) A pre.detennteed ltll.r~ber of brochures and serwce promotton posters per year will be provided annually under thh a/reexnent Additional quancmes can be purchased for a separately quoted fee. In~roduch~ VINE ~o the Medh a~.d PubUc ~vo Sys~ ~1 ~st in in~ducmg ~ to ~ pubhc ~d ~c mcca ~ugh ~a ~le~ ~d c~c~ ~s ~ce hclu~s ~on ~d ~s~bu~on of m~a ~sones ~d ~bhc S~ice ~nc~en~ In~ve sys~ w~l ~so ~s~ m c~ng ~y ncc~d m~ co~c~ Su~ i~ for ~ ~sts~ce tnclu~. ~ ~comm~ p~s ~1~. ~ Ge~flon ~ a ~a ~bu~ hst ~ ~ss coM~ ~ m~u~g ~a ~ Q · A ~f~nce sheet ~d p~ss coM~n~ ch~k ~s~ · c lo~ me~ ~g ~ a~ed of ~ su~s stofl~ ~d ~y new ~ AU bfnrmtttlon ~m~n~d In th/o pmpoaal ts tim PagoO 10F22/9~ I~t0(~99'7011 OCT 15 1998 15 52 FR THE VINE COMPANY 502 992 0012 TO 1940382792S P 12/17 Denton County, Texas- VINE Program Proposal I P~egr~ Tral.ial~ - "Training the Trainers" lnteractwe Systems staff ~ c~ate a ~ wur~h~ for s~ ~d mla~d ~ ~ce pmvi~ ~ ~si~ in in~odud~ ~ ~ pm~ to 7o~ co~. ~e w~h~ c~ of ~m o~ w fo~ s~ p~en~o~ w be c~ple~d w~thi~ a o~ ~y (8 ho~) ~od. ~e wor~hop ~ ~ c~duc~d by a ~ edu~r, ~e ~t of ~ ~g pw~ wffi be to ~ ~ ~e~y so · ~ wffi ~ ~le to ~nue ~ni ~e~ s~ ~ ~c ~ ~gemen~ for ~s ~t~%~ shodd ~ ~ at ~t ~o we~ h ~v~ce of ~e scmcc ~mg Suppog ~d~ w~ ~ ~ d~ ~s ~n,-8 m~u~. · ~e ~m.~t ~t tenet a d~p~ve ~d~ of ~c ~ s~ ~ pm~s~ ~olu~ up te lO ~mm~ ~ A~on~ ~ ~ may ~ pu~ by m&vxdu~ ag~ci~ at ~eir Service Operation After the system stermp is complete, Interactive Systems wdl pwvxclc the services on a 24 hour, 7 day per week basis. The ~ Call Center is momtorcd continuously to ensure that an), interruption in service is detected and rcmcthed Immediately. Iutcractxve Systenls maintains redundant equipment in the Call Center so that mterruptions in sm~acc arc rp{~,m,~,ad Interactive Systems m~tqtatus a highly trained and quahfied sta~ to momtor and operate call center equipment. The customer is ~iven a 24 hour, ? days per week contact number for the pm'pose of reporting problems that might be experienced. In~eracttve Systems ~esponds to these problem repom withm 2 hours of thmr receipt Live Operator Service Options The VIKB* Call Center offers a variety of live operator assistance features The mo~ common is a 24 hour per day, 7 day per week opuon to allow catlers to p~ss zero for operator assistance In these cases an operator can assist the caller w{th perform,nS a loolmp or registenug to be notxfied, This set.ce will cost a county an additional scrwce fee as well as an increase in the initial stertup fee This appwach will allow opcmturs to g~vc out mform~tion and register victims for either telephone ur written notiflcauon, If the hve operator option is used, the a VlCt*m will be ipven a massage, during nomeicaflons, that wtll instt~ct theff~ to press '0' arid au operator wtll take their PIN code a~ld acknowledge notifications. ~ bMmmiofl ~-,~ned h tMo propom b ~ PagelO 10/'22/97 OCT 15 1998 15'52 FR THE VINE COMPRNY 502 992 0012 Tn 19403827923 P Denton Tex.- VINE Program Proposal D~p~n ~ S~ce F~ ~o~ S~p ~o ~ ~ ~ a s~p f~ ~d ~ ongoing s~ f~ ~e st~p f~ cove~ ~ foHow~g ~ ~lo~t of ~mm ~ge so~e for ~e boo~g ~aRon ~ ~out ~ ing~o eqmpmont ~oje~ M~nt ~ ~n~r ~m~g f~ ~1 ~t~cr op~ons Vi~ ~n~g ~g~h for ~g ~cncl~ ~d o~er ~m · ~ of ~bHc S~c~ ~o~cemen~ f~ Telewsion ~d ~o ~vel~t of ~cgm B~h~s ~ ~ ~ (mt~us ~n~ng co~) Coorffin~ ~ ~a ~ncemen~ OCT 15 1998 15 b-~ FR THE VINE COMPANY 5~2 99~ 0012 TO 194~:~827923 P 1~17 Denton County, Texas- VINE Program Proposal ...... III I ~yStem Support Fee A s},stem support fcc is used to coyer the cost of providing the service, momtonng the system around the clock, mmutam all soflwar~ aad hardware and support all system pro,ramming needs. TMs fee can be paid monthly, qum~erly or s,~ually lc coven the following ongoing suppor~ scrylccS. · Service Operation 24 hours / day ? days / week · Complete support of in,trace hardware and soflwa~ Momtonng of all system hardware and software every 10 minutes · 24 hour troubleshootiag support if synton aianns ar~ generated · Orlgoillg b'uppofl of ~ystsm i~'lpt or norm~l probmlmmtng ohangc~ · Ongoing publlo mlalions support for generating ongoing media update~ · All incoming and outgoing telephone calls Com~unioatlons cost for h'ansferring all system tra~actions ever~ 10 minut~ All system support fees aro base on thc mformauon obtained by ~he VINE Survey form. This estimate was based on the statistical dam provided by the Coumy Agencies. ~ Information includes NA *NOTE' Pnc~ wtll be mlid for 90 ~y; following date lt~te.d m proposal footer OCT 15 19~8 iS 5-3 FR THE VINE COMPANY 502 992 0012 TO 194~3827923 P 15/l? Denton County, Texas - VINE Program Proposal Base Su~nort.~,,~e - Iududes ReleasqiTransfer Nqltiffcatlon Call-m servic~ Victim can call-in to reffieve information & r=~uster to bo notified. Call-ou~ s°rVice Victim w~il be notified if there is a~y change in Custody status of tho Offender · Supervised Custody - lists all possible locauons of thc inmate & appropriate ptatus message for each. , Unsupervised Custody - mchcates all possible types of unsupervised status (home incarceratmn, work release, etc ) &appropnate status message for each. · Tr~fferred to Another A~ency - shows all possible transfer location/reasons & appropriate status message for each · Release from Custody - gives all possible reasons for rclcese & appropriate status mess~e for each. Sentence F, xpkahon Date Lists current expiraUon date. If ch'~mges m status occ.urs, victim will be notifi~..d..automahcally. Parole Bligibthty Date Indicates current parole ~_~*~. If date changes due to good behavmr, victim will be notified w~thln 10 ! minutes of chanse. Support Program Informstion : Up to 90 seconds of static text providing general jarl information (wsttation information, etc.) & 90 seconds dlrectmg caller to other vicum service * a~encies .w. lthln their commm~i. ~..ty ..... NI ].["matl~ ~,,;,,;~1 In ~ Imqmml I~ tim Page13 10J22,i~ N060997011 OCT 15 1998 i5 54 ~R THE UINE COMPANY 5~2 992 0012 TO 1940382T92~ P 16/l? Denton County, Texaa - VINE Program Proposal Cour~ Event Not~c~tiom Call-out service Automatic call notification to ~he victim if a chan~c m court event ,occur, lJpcom!_,lg cour~ events Nott~es victim of upcom,,,g hearing, trial, moaon, et~. dates, tune, & location or any chanl~e m , ~ime or locauon Viot, m/Witnoss nohflcation Allows District Atlomey's office to notify viO~LI1~WltnCSS of ~ffly tmmediat~ coRrt ch~ ,~ allowm ~ ~em to. .,rearrall~. thoh' ~h~dule. Denton Count~ $11~028 C~ of Cairolton , , $ 0 city of Lewiavi~ , ,. $ 0.,, City of Denton $ 0 *.TOTAL ~ Live Operator Support D~nton, Count7 ~ 8,904 City of Carrolton , $ 0 ,,City of L~wisvfllc $ 0 Czty of D~nton ,,, $ 0 ~ In~'uudM mmh~f h ~1o Sm~posm Is mo Page 14 I~ 1~0g0NVT011 OCT 15 1998 iS 55 ~R THE VINE COMPANY 502 992 0012 TO 194038-~792~ P Denton County, Texss - VINE Program Proposal Court Iaformntion Call-in servi~e ! ~v't~tms ~ oRIl-m to obtain i.~ormatton on l~ossible court events and court event results Next upcomln~ court date Real ttmc information for ~ic~m/w~tness to plan TYI~o of court ~,ent I. astm[ of all pos;[ble court, events ~ resu~..ts _Location of court ev~t Indicates all l~.ssible court locatmns Bad Amount Allows family members or bail bonds men to obtain bail information fo~...pre-$cnt~nccd "~n~rges pending Sunuuanzos ~ charge codes m£o a mnxnmun of 100 charges quickly and efficiently~ Denton County ..... ~ City of Cn~o. ~ton $o Oty of I~wisville $0 City of Denton. $0 , .~c ~I~..~ $0 Call-out service Automatic call to the victim notifying them of the pe~e~rator's arrest Re~straflon upon ~tng Victim fllca complain w~th officer. Once the complaint w~th arresting agency ~crpetrator is apprehended and booked, thc wcflm s automaucally nobfiod,of ~e arrest ....